Bari B.

6/20/2016

Aladdin and his team are excellent! They respond quickly, are knowledgeable, courteous, and efficient. I do not hesitate to recommend them to friends.

Brandon F.

1/14/2022

Aladdin's Plumbing are honest, easy to work, reasonable with and do excellent work. Bhakti who answers the phone is exceptional and his crew have always been on time and do great work. If you're reading this pick up the phone and give Alladin's a call.

SheilahMarie B.

10/18/2018

Horrible Customer Service/Dispatch!!! Had an appointment through American Home Shield Warranty. Alladin's Plumbing dispatch lady confirmed my appointment for Thursday, Oct 18th between 8am - 9am. After the phone call, she sent dispatch confirmation text for Wednesday, Oct 17th. I called back right away and have her correct the date. Today, the appointment day - Thursday, Oct 18, I took a day off to get this water heater fixed/replaced. Surely, no plumber showed up. Called their office, was on hold and the dispatch lady picked up and told me that the technician called in sick. When will they notify the customer about it? It was 9:15am when I called. I should at least get a call within my waiting window or even earlier if most possible. I wasted my time off for nothing. In the service industry, this unacceptable! Very poor customer service!!!

Michele W.

07/09/2019 12:00:00 SA

I've been wanting to sit down and write a review for Aladdin Plumbing for awhile. It is something I knew I had to do.

My home had a ruptured pipe and Aladdin came to my home and handled the repair. Words cannot adequately express the comfort level my daughters and I had with Aladdin Plumbing during the process of the repair. They dealt with my insurance carrier providing the necessary documentation.

This has been our family home for 20 years. My two daughters rent the home from me. They called and told me how great Aladdin was. They both told me he was the nicest person and communicated with them so well. I am telling you this because they are always on the lookout for someone trying to take advantage of us in a crisis situation.

Aladdin answered most every call from me and if he wasn't able to answer, he responded back quickly. Even after hours! He explained everything that needed to be done. He involved my young adult daughters too. All in all it was a great experience.

I would/will call this company for any plumbing needs in the future. They work efficiently and effectively. I trusted Aladdin 110% and living away from this home in another city I was ever so thankful to have found ALADDIN! Thank you Aladdin Plumbing!

Jan D.

05/03/2022 12:00:00 SA

Tony and Aladdin's Plumbing we're the perfect service people. I wish every every service person could be a Tony! he's the best and the correct way and even more than I needed.

MJ S.

07/06/2017 12:00:00 SA

Would not recommend them to anybody. They showed up at my home because I called American home shield after a water leak. They capped the water leak but capped 2 more pipes than necessary. Also did not diagnose the exact location of the leak properly. Cut pressure to my house and left stuff behind when they left. They had trainees with the crew and most of them just stood around my house looking at stuff or making non-business related calls.
Then they gave me an estimate of over $2000. Later on I hired another certified local plumber who actually identified the issue correctly. Fixed the leaking pipe that was not capped at all by Aladin and charged me only $800 for everything. Save yourself the trouble and look for someone else for your plumbing needs, especially if it is an emergency.

The D.

02/07/2018 12:00:00 SA

My American Home Shield warranty coverage assigned Alladin Plumbing. Chase the Technician came out to troubleshoot and fix the issue with my garbage disposal and provided some great advice so as to avoid the issue again. Chase also said i have a 60 day like warranty thru my appliance insurance too.

Bob D.

3/31/2021

This company is completely unprofessional and not worth a cent. Do not use them. Use someone else, do not make the same mistake. Any good reviews are obviously written by someone in their organization.

Tamim Y.

1/26/2017

The technician from Aladdin was really nice and went the extra mile to fix my garbage disposal. I dont have an issue with AP.

I do want to say that I have American Home Shield and they sent Aladdins plumbing. American Home shield home warranty is the WORST. If its a big issue like replacing an appliance they will waste more money sending technician to do a Micky mouse job rather then approving the repair or replacement needed. AHS is not honest. They will come up with the some loophole to get out of a big repair. Such a dishonest way of dealing with your customer.

Karen N.

5/24/2019

Dylan is a true professional. He is so knowledgeable, helpful and informative about the hot water heater and maintenance. This is the
third time I have had them to my home for different jobs and each time
I am so pleased with their quality of service. Will always recommend.

Rose D.

9/24/2018

I have used Aladdin before, they are prompt, courteous, clean, and do an excellent job. This company knows the meaning of customer service.

Michael D.

1/22/2014

Aladdin recently returned to my property for another leak from my garage ceiling. It took him all but one minute to identify the issue as my upstairs neighbor's toilet needing a new wax ring. No shenanegans, not unnecessary work, and full of helpful advise.

Can't recommend highly enough.

Lachlan M.

8/21/2020

Aladdin Plumbing. Our warranty Co. Service Plumbers .. Great Guys. Very Helpful. Thanks..

Tom P.

7/14/2020

Service, Timeliness, Technician. Jeff from Aladdin's did an outstanding job for us in dealing quickly with a emergency situation. First-rate service!

Shelly C.

7/25/2022

This company really cares! It's not just words on a slogan. We had an issue with a clogged drain and we had tenants vacationing in our home, they couldn't use the kitchen sink or dishwasher. Aladdin's didn't have room in their schedule until the next day but hearing the desperation in my voice he told me to hang on a minute, when he returned to the phone he had a plumber for me within the next hour. I was so grateful! I could have been patient but having guests in our home they wanted it fixed right away. Great service from beginning to end! Thank you!!

Sam S.

2/18/2022

Tony was fantastic! He unclogged our toilet in just a few minutes! I will definitely reach out to them for our future plumbing needs.

Tom B.

6/15/2016

When you get a slab leak don't panic. The asbestos test itself was simple and straightforward. The asbestos abatement people were great. The dry-wall guys were excellent. The Jarvis company were a pleasure to deal with, their employees were first class and great to work with, very accommodating. There was just one dope, with Aladdin the actual slab leak company that I hired, who messed everything up. One bad mannered disrespectful individual running around in circles for Aladdin, unable to answer simple questions. This idiot picked the worst possible way to access the piping and created an unnecessary mess. I wouldn't recommend Aladdin even to my worst enemy. Aladdin, the alleged slab leak company, took no responsibility for anything. There was NO actual qualified plumber involved. Don't allow Aladdin to destroy your home. There are reputable slab leak company's available. When you get a slab leak stay calm, don't panic and don't trust the likes of Aladdin, this is NOT what they do. Don't hire the cheapest, it's never worth it.

Paul S.

5/31/2023

Had them come out to unclog couple of drains... dude came in from the rain with wet shoes, stinking of cigarettes...asked him to put his booties on...did that then he proceeded to walk back out to his truck with booties on to go retrieve something, defeating the purpose altogether. Walked around the house with wet booties.

Asked him to drain the upstairs, did that. BTW, I'm no professional, but my assumption would be that if it's a clogged drain you may have to pull something out if it. May want to have a trash bag handy. I asked him if he needed a trash bag and he said. Not yet. You ruined the floor mat with the booties and just making a general mess with the stuff u took out from the drain I had to run downstairs and get him a trash bag before he destroyed it even worse upstairs.

Came downstairs and he unclogged some stuff in the shower and handed me the gunk coming out of it. Why would u had that to ur client? Why wouldn't he bring the same trash bag from upstairs is beyond me. Like following a child around had to get him the trash bag. He smeared some gunk all over the toilet seat and my newly built shower...And why not use gloves?

Finally we moved to the kitchen where with his funky gunky hands were all over our kitchen stuff. Kinda gross actually. Also made a huge mess in the kitchen when removing some pipes. show some professionalism geeez!

He proceeded to clean the kitchen pipe in my bathroom sink leaving it stained all over. Why wouldn't u do this with a hose and put it in the gutter is beyond my comprehension.

I was gonna let the whole thing pass till I walk out this morning and see the gunk from my drain in the front yard. Why wouldn't he dispose of that in the same trash bag that I provided...

You could just tell dude was just not happy with his job. Maybe time to train your employees about professionalism. Do your job within pride ... or find another path.

There's a lot of why's in this post...just noticed. Just baffled at the service

Tony R.

08/02/2023 12:00:00 SA

Do not use this company! They are a vendor for American Home Shield. They have been to my home at least 4 times to fix the same toilet. They were last out on May1st. American Home Shield said the vendor (Aladdin's) need to do a free follow-up inspection (as each home visit is $100). They do not return phone calls and this is my only way to let other people know NOT to use this company.

John M.

07/05/2021 12:00:00 SA

As many others, Aladdins was sent to our house by AHS, our home warranty policy, since we had a dual bathroom sink that was clogged and I could not get it flowing with the simple snake tool I had. We have had great success with multiple appliances being inspected and repaired by companies sent by AHS, so I expected the same. Unfortunately, the person sent spent very little time trying to unclog our sinks and immediately said they would have to bust out the wall in the bedroom behind the sinks and install a clean out and that was not covered by AHS. The owner was supposed to call with the estimate and never did. Also, there were some parts of the sink that were broken that the plumber said would be covered by AHS for repair so he would come back to do those repairs, but again, no one called to follow up. I ended up hiring another plumbing company that came and got the sinks draining and did a complimentary scoping of the pipes to make sure they got everything. That company are now my go-to plumbers and I actually had to use them the following week and they were fair, fast and thorough. You can look up my rating for that company. I am following up with AHS to get my fee returned, but from what I have read, it is not likely I will get that.

Ranya E.

9/18/2019

I am writing this review to warn others about the deceptive pricing practices we encountered when we selected Aladdin to replace our water heater. On May 20, 2019, Jason from Aladdin's came out to give us a quote to replace the water heater. We were quoted $1,065 for the work and were told that if we didn't authorize work immediately, we would have to wait days to have anyone come back. It had already been a few days since our water heater worked, so we authorized the work. We wish we would have taken more time to question the charges, as we discovered major differences between the cost of the items and what we were charged. Specifically:

+ The permit from the city cost $68.09, but Aladdin charged us $150
+ The expansion tank that he mounted cost $64.25, but Aladdin charged us $250
+ The gas drip leg line cost no more than $10, but Aladdin charged us $95
+ Nothing was wrong with our old pipe insulations and could be reused, but Aladdin charged us $45
+ Nothing was wrong with our old exhaust vent line, and Aladdin charged us $100

In short, we were charged hundreds more than we should have been. I felt that it was important to warn other consumers about the deceptive billing practices, which is why I left the review. I have seen other contractors provide itemized bills that detail the cost of materials (without a markup) and the cost of labor. But the fact that Aladdin's is not transparent makes me question whether his practices border on fraudulent. We have attempted to resolve this issue with Aladdin's several times, but the owner refused to even meet us halfway.

I would suggest you go with another company and save yourself the headache (and avoid getting ripped off).

Jim C.

04/10/2020 12:00:00 SA

Did a great job fixing our water heater! Was sent by ahs and did it timely and well. Called and they scheduled it for the next day.

Linda B.

8/31/2020

Technician Jeff was great..professional, timely and great service!

Manisha P.

7/31/2023

I would give less than one if possible. I have American Home Shield and they sent this vendor to repair a water leak from a tub. Tub is on 2nd floor and water was leaking below. Based on other reviews, I was concerned about this vendor, but AHS assured me that they take full responsibility of their vendors.

Well, Aladdin sent Steve Jones, who came in. He refused to look at the ceiling where water was leaking and insisted on cutting thru bedroom wall to make the diagnosis. He turned the water on in the tub, without putting any covering or bucket under the ceiling where water came, though I asked him to wait until I can protect the floor. Soaked & damaged pergo floor. He found the leak as pipe had snapped from the joint. He said repair will be covered, but he might not be able to repair from where he has cut so he will need to cut the ceiling. For that, he needs to bring in his colleague, Jarvis, so he can cut the ceiling remove the insulation and this work will not be covered by AHS. When I asked him to only focus on what is covered and I will take care of the remaining repairs separately, he left without saying anything. He then submitted a report saying the pipe break is not normal wear and tear. AHS, of course, said it is not covered since it is not normal wear & tear. Pipe is inside a wall, so not sure how anyone can damage it. As experienced by other reviewers, Aladdin comes in with the agenda to find issues with the repair where they can fleece the customer for hundreds of dollars.

Please do not take a chance with this company

Dean C.

02/01/2019 12:00:00 SA

We had the request with Aladdin in Dec 2018 through American Home Shield and nobody showed up. We complained and followed up with AHS. Dan came and solved my problems. Dan was friendly and professional. He also offered very helpful advice.

QAno N.

8/19/2021

Another horrible experience... Alladin plumbing is the worst. Only reason I deal with them is because my home warranty contracts through them. More unanswered calls. No responses. Got hung up on twice! Plumber came out, did a half-@$$ inspection and no response. I might drop my home warranty just because of this plumber!

Jackie G.

07/03/2015 12:00:00 SA

One star is too many for this unprofessional company who doesn't care about the customer. Do yourself a favor and look elsewhere.

Our home warranty company AHS sent them out to our home for repair. Max came in the front door and was lead to the garage by my son, where our water heater is located. My son went back in the house for a bit, when he came back out to check on status. The plumber was no where to be found, our side garage door was wide open, our dog was no where to be found and our side gate was wide open. My son in a concerned panic ran out looking for the plumber and our dog. He saw the plumber in his van who was parked the wrong way blocking our driveway. The plumber yelled your dog tried to attack me. My son was concerned about our dog being lost. My son asked the plumber why he would assume it okay to go out to our backyard with out asking. The irate plumber and my son got into a discussion. We understand he was scared, however, handled the situation extremely unprofessionally. The plumber then slammed his van door on my son hitting my sons arm and hurting him. Why the need to forcefully cause bodily injury. By the way we have sign on the gate warning we have a dog in backyard.

Every other professional technician asks if we have a dog prior to entering the backyard. This guy assumed it to be okay to enter our backyard without asking for permission. By the way our dog barks at any stranger that comes near the front door and has never bitten anyone. An uninvited stranger came into our backyard and our dog scared and chased him away.
As soon as the plumber left my son called the office. He was told they would call the supervisor and call back. No one ever called back. I finally called and the only person who talked to me was the receptionist, she informed me they sided with the plumber. All she could tell me is that my son was rude and that my son was the one who slammed the van door. If that's the case why would my sons arm be in pain. Of course he was upset, my dog was out wondering the neighborhood with a possibility of getting lost. They never apologized and simply asked me to call AHS to get another plumber. Way to go Aladdin!

Nancy B.

2/16/2017

If I could give zero stars I would. But I don't want some unsuspecting person to get ripped off by this company. Aladdin's came to my house through American Home Shield for water leaking into my garage. They isolated the leak and gave me an estimate of $1400 plus to sleeve approx 20 feet of pipe. Thinking this was ridiculously high I called Pipeline Restoration, who I've used before to come look at the leak. Bottom line - Aladdin's didn't even identify the right pipe that was leaking and we're going to come back and charge me an arm and leg to not even fix the correct pipe. RUN DON'T WALK AWAY FROM ALADDIN'S. This company does not know what they are doing and shouldn't be allowed to operate. DO NOT USE.

Joyce S.

03/06/2019 12:00:00 SA

Kris was an amazing plumber. He was on time, courteous, professional , and knew exactly was needed to be fixed. He was polite and took care of my work and cleaned up beyond expectations. He should be commended on his representation of an outstanding plumber for Aladdin plumbing. Thank You !!!!

Rajeev K.

9/29/2016

Our water heater broke down around Christmas time last year and we had guests staying over. Needless to say, getting a new one put in within 2 days during that busy time was a life saver. Did a great job and would recommend to anyone...

Michelle F.

3/23/2023

Aladdin services 3 homes in my family. Always top quality service and problem-solving techs.

Kathleen B.

09/10/2022 12:00:00 SA

We had multiple sinks backed up. Previous Plummer quoted was not able to snake the pipes and suggested a $650 re-routing of pipes.
Aladdin's technician cleared the blockage quickly. The pipes were corrected and the cost was $325.

Aaron S.

10/16/2020

Great service. They have a handy service that shows a map with an arrival estimate. Jeff showed up on time and got right to it. He quickly figured out the problem and explained everything in detail. Throughout it all he was careful to use a mask the whole time - thanks for keeping everyone safe. Top notch service.

Sunny A.

11/24/2015

Had a couple clogs at our condo that needed to be looked at, so our landlord called on Aladdin's to come out and get things fixed. Dan came to our rescue and was such a nice, professional technician. He got everything fixed quickly, and was great to work with. We'll definitely request his services for any future needs!

Shamie S.

02/02/2022 12:00:00 SA

7pm last night, I see water leaking downstairs, and it was clearly coming from the upstairs shower. Contacted Alladin's Plumbing at 8:30am today, they sent someone over by 11am and leak was repaired by 12:30pm. Extremely happy with the service, would highly recommend.

Navy M.

02/08/2019 12:00:00 SA

Water heater went out and I called AHS to have plumber come out and check it. They sent Kris. He was extremely friendly, knowledgeable and professional. I ONLY want Aladdin dealing with my plumbing issues from now on:-)

Susan J.

03/01/2016 12:00:00 SA

Dan is the man. He fixed all our issues from garbage disposal, to bathroom sinks, to the jacquzzi tub and bathroom fixtures. We have had other plumbers come out to look at the tub in particular and did not fix it properly. How refreshing to have a professional come in, fix it right the first time and really take pride in his work and service. He is a gem, if you're looking for a quality plumber look no further than Dan and Aladdin Plumbing

Cindi M.

2/21/2014

I have had my share of mediocre and even scary plumbers come to my house since we have a home warranty and we have to take whoever is assigned to the job. I was very pleased with our last plumbing call when Aladdin came and was able to deal with our problem quickly, professionally, and with expertise from years of experience. I would recommend this company.

John B.

05/09/2018 12:00:00 SA

Outstanding service. Knowledgeable and efficient

Chase was my plumber. Assisted by a apprentice. They replaced 2- faucets and handles and pop ups in half the time I expected

Steve S.

7/25/2022

This is my fourth 5 star review for Aladdin's Plumbing!!! Every single interaction with this company has been amazing, which really speaks to their work ethic in this day and age.

On their last visit, Dylan let me know that time was ticking on my venerable water heater. He patched it up but I needed to start thinking about a replacement. Somehow, it had lasted close to 20 years! I was really appreciative for the temporary fix and transparency back then.

Fast forward 7 months and the grim reaper came for the water heater and there was also a leak. I called the office on a Sunday and Dylan was out the next day. He broke the news to me straight and outlined a plan for next steps. While he was here, he also swapped out my dead garbage disposal in no time at all.

Bhakti called me from the office, and we're best pals now. He explained how the warranty replacement would be handled, and did everything in his power to keep my incidental costs down. We had a great conversation and he's the real deal.

Dylan came back out and had my shiny new water heater in place quickly with no follow-ups needed. I had hot water again, and though I pride myself on being tough and being able to take cold showers, this was a nice thing to have back.

Bhakti and Dylan are saints in my book, and I wouldn't want any other company to handle my plumbing needs and I have all the confidence in the world that Aladdin's Plumbing is gonna slam dunk another issue for me.

Todd T.

01/12/2022 12:00:00 SA

I needed a new faucet installed before Christmas and Alladdin was fortunately able to accommodate. Technician was professional and capable.

Ashraf F.

06/10/2018 12:00:00 SA

Best Plumber ever, I dealt with many plumbers but Aladdin's is the best
The technician went out of his way and was crunched under the sink to fix a water leak to save the wall from the other side of the leak, He saved me a lot, Recommended this company for anyone

Richard C.

08/08/2016 12:00:00 SA

These guys are LEGIT. On-time, on-budget, on-point. Plus, Dan couldn't be more cool. Adding their contact info to my cell phone under PLUMBER. THANK YOU ALADDIN'S!!

Helpful R.

07/02/2019 12:00:00 SA

This is my third repair completed by Aladdin. I have nothing but praise. They have been the best find through my home warranty company! They were able to get a part for my master bathroom when I couldn't get the manufacturer to call me back. They just finished (at 930pm tonight) a temporary water heater after my water heater blew out. Thank you Dan & Bhakti! I appreciate having water in my house with a long holiday weekend coming up!

Zachary Z.

4/14/2023

They were hired by AHS which is my home warranty company. They came out and said my warranty won't cover the issue. I called the insurance company and it turns out they lied about what the problem was so my insurance wouldn't cover it. Then they tried to charge me $590 to unclog my toilet. I said no thank you and called another local company and they fixed the toilet and charged my $200 and were extremely more professional.

Jeanne M.

08/04/2019 12:00:00 SA

Don't use if you are going through an appliance insurance company, overcharged so much more than plumbers in the area, claims to have to pull a permit with the City which was never done. Insurance company paid for the water heater and Aladdin charged $900 for installation, pipes in the wall rattled when the hot water was used, came back to check where the noise was coming from, cut a hole in my drywall, left as he didn't have the right bracket to secure the pipe, came back a third time and secured the pipes but left the hole in the drywall saying he would turn a claim and have the drywall patched. You guessed it, never heard back and never got the permit. So three weeks to install a water heater that was paid for and was grossly over charged for the install, nice family owned company, use if you want the big rip off.

Diana W.

3/14/2018

Dan was extremely professional, knowledgeable and courteous. He quickly identified the problem and replaced the part. Dan also handled two other related issues he discovered and offered to clean up after himself even though he was extremely busy today and had other appointments to keep. I would call him back in a heartbeat.

B R.

09/01/2023 12:00:00 SA

Great, and responsive service. Very knowledgeable and personable. Would definitely recommend.

Ethics A.

05/10/2021 12:00:00 SA

I have insurance for my appliances . Two weeks ago my water heater started leaking. Insurance send Aladdins company to repair. They said I have to change my water heater and it was supposed to be paid by my insurance.
Aladdins company asked me $823 just for modification and gave me an invoice with total cost of $1999.
I called them and found manager so rude and aggressive.
I used another company and with $900 received a water heater completely installed. Insurance paid $526 of that cost.
If you want to use Aladdin, think twice because you will end up paying twice.

Ken G.

5/17/2016

The company is contracted with American home shield , and since they are dispatched Aladdin could care less of how or who was going to help the homeowner as long as they got their $75 payment to diagnose and inform AHS. Had major slab leak and the plumber won't even isolate the leak, all he was concerned about was reporting that the leak was in the slab and was a post tension slab and either party could not help us. Would never call this company!

Chandrasekhat P.

08/06/2022 12:00:00 SA

I strongly recommend Aladdin Plumbing. Excellant service and affordable price and very prompt on timing.

Bijan M.

12/11/2016 12:00:00 SA

we have used Aladdin Plumbing 3 times. They do an excellent job evey time!

Rick N.

10/08/2019 12:00:00 SA

Good, neat job, timely and reasonably priced.

Redondo S.

07/11/2017 12:00:00 SA

Hands down best plumbing company around. We have used them for 3 homes. They come out much faster than most plumbers, are reasonable, and fix the problem efficiently and quickly. We have used them for multiple things from hot water heaters, toilet issues to pipes. They are the best! Btw... their plumbers are clean and professional.

DeAnn B.

12/09/2019 12:00:00 SA

We just used Aladdin's Plumbing for our orthodontic office at work. Our hot water heater popped and the office flooded. They installed a new hot water heater, repaired all the pipes and fixed and updated all the rest. They were amazing as usual.. Always on time, always available when we had questions and worked around our business hours. Aladdin, Bhakti and all the rest were amazing.. Truly one of a kind in their craft.. Definitely worth the price which was very reasonable. Aladdin himself came in to check on every detail and we even wanted some additional plumbing work done at the same time. I used Aladdin for my re-pipe for my house and I would not even consider using anyone else for any plumbing needs.

Stephen S.

06/12/2017 12:00:00 SA

If picture says 1,000 words then this picture cost me $1,000.00 - they were hired to replace the water heater which worked for over 10 years and now I have this mess. Best advise is to stay away and if you are we American Home Shield get another plumbing company in So Orange county, LIARS - THIEVES

Steven G.

06/08/2020 12:00:00 SA

I've had my own home and many rental properties for years. Finding a good contractor (of any kind) is definitely a challenge. Aladdin however is the exception to the rule. They are incredibly professional, are understanding (and will expedite things if there is a major issue), they tell you when they're coming (and actually show up on time or early), they keep appointments and don't cancel at the last minute, they are friendly, professional and reasonably priced.

Every contractor, plumbing or otherwise, could learn from Aladdin's. We have now used them at our home 4 times for different issues and every experience has been the same.

If you're looking for a plumber.....look no further. Don't mess with the other guys. Aladdin's is the only plumber you ever want to use. If you have questions, please message me. I'm happy to talk about our experience with them.

Dd H.

3/16/2022

Pricing convenience etc would give A+ service came out when we needed them fixed problems did maintenance reasonable price thank you - will use from now on

Mike R.

10/21/2020

We have had several plumbing repairs over the past few years, and Aladdin was sent by AHS. Each repair was handled quickly and for acceptable prices. The owner is very responsive and the guys they send out seem knowledgeable and always kept us informed of the work process.

Shane S.

08/03/2020 12:00:00 SA

I have been using Aladdin plumbing for many years and they are always on time, professional and always do a great job.

Ken S.

3/30/2018

aladdin's plumbing is one of the worst plumbing company I have dealt with. I have American Homeshiled warranty with $75 upfront servicefee.
They sent a very young inexperienced plumber which could not figure out how to approach and fix our stoppage problem, I ask them to send a more experienced plumber, but they refused. I was able to have American Homeshiled to agree and send another plumber, J.D. Plumbing company came and was able to fix the stoppage quickly, he was very polite and knowledgable.
Aladdin's plumber was kind of rude, and didn't like to hear my suggestions and told me that I have no experience in plumbing, and didn't understand the real problem.

Ku M.

5/22/2020

Was referred to them through American home shield, who seems to always send the worse companies and cheapest they can find! So i was already skeptical of Aladdin's . And I'm a hard person to please, just look at my Other reviews ! I am very pleased with Aladdin's plumbing! Daniel was the name of my service technician, and he made sure to get everything fixed AND get AHS to cover it! All i can say is I'm in disbelief. I give Daniel and Aladdin plumbing an A+

Gideon S.

2/20/2015

Alladin plumbing is the AHS contracted plumber for this area. When I had a problem with my water heater it took them 4 days to send someone out. He arrived 3 hours late. After collecting the $75 deductible he diagnosed and fixed the problem. The problem recurred in 3 hours and when I called Alladin, the person answering was very rude. He made a different diagnosis over the phone without even knowing anything and refused to come out. He said, I could come out and flush the system but that probably wouldn't work. You need a new water heater. He did not notify AHS and just dropped the whole thing. Two calls to AHS took over 30 minutes to answer and resulted in more finger pointing and denial of responsibility. Shame on Alladin Plumbing and on American Home Shield for contracting with them!

Alex Z.

06/01/2018 12:00:00 SA

Dan and his crew did a phenomenal job with the plumbing in our house. We had two issues with our entire house being flooded. Aladdin redid our entire house with no issues at all. I am so happy that we found them. So nice, professional, and best of all they know what they're doing! I would 100% recommend them to anybody and would use them again!
-Lily

Shauna Z.

6/18/2020

BEWARE!! This company is very UNETHICAL. They were recommended by American Home Shield warranty. Aladdin's Plumbing replaced our water heater and we paid for the items that were not covered by American Home Shield. The service people came out and gave us a handwritten estimate, after my husband called and asked Bhakti questions, they emailed an estimate with different prices which they also sent to American Home Shield. The first estimate included a city permit for $283 and the one they submitted to insurance was $243, the estimate they gave us had strapping at $75 and they submitted $50 to insurance. To add insult to injury; we confirmed with the city of Mission Viejo they DID NOT FILE A PERMIT and pocketed the $283 we paid. Additionally, the strapping they overcharged us for was not only identical to the one that was there, and they even used the old holes to screw them in. There were two other items they lowered the price they submitted to American Home Shield and added an charged us $125 for an item that AHS said we did not have to pay for to make up the difference.
We have supporting documents for everything, we have tried getting a hold of Bhakti several times to no avail, we are currently in the process of filing complaints with the City of Mission Viejo, Better Business Bureau and the State Contractors Licensing Board. When we approved the estimate, we felt good about it because they were nice and sounded genuine; it wasn't until we started asking questions afterwards that we realized we were ripped off!

Patricia Y.

02/12/2019 12:00:00 SA

I've used Aladdin's Plumbing a number of times, and have always been happy with their service. They are timely and professional and have always solved our plumbing problems. I really appreciate that they return my calls quickly and scheduling is never a problem. Their plumbers are polite and professional, and I'd never hesitate to use them in the future when necessary.

Jennifer I.

6/15/2021

I wanted to write an update. My husband was contacted by someone at Aladdin Plumbing who said he would order the part for our faucet and have it shipped right away. He apologized for not getting it to us sooner. We did get the part and my husband installed it.

I am pleased to say they followed through.

Warren M.

03/01/2021 12:00:00 SA

Terrible customer service, and some of the rudest I have ever dealt with.
They gave me a service window of 1-4 on Monday to fix our broken hot water heater, they even sent a text and e-mail to confirm, then @ 3:45 after waiting at home all afternoon, they said sorry we can't come until Wed....now we are without our water heater for at least one extra day because they didn't even have the courtesy to let us know earlier in the day that they were not coming. I called to ask what was going on and the lady at costumer service was extremely rude and said it was m fault for expecting what they said they would do

Amanda L.

07/09/2020 12:00:00 SA

We needed a water heater replacement and our insurance had Aladdin's come out...we had exceptional service all around (customer service, communication, installation, etc.). Johnny V was the plumber that did the work and he was excellent! I have nothing but wonderful reviews for Aladdin's and Johnny V. We will definitely be using this company for future services. Highly recommend!

Steve M.

12/01/2017 12:00:00 SA

Dan T. was excellent!

Our landlord dispatched Aladdin plumbing to our house for a leaky kitchen sink faucet. Dan T. quickly diagnosed the problem, and provided friendly, quality service.

Highly recommended.

Kevin J.

7/18/2017

Just had Alladin's Plumbing do a call to my home on behalf of new home owner's insurance on a new home purchase. They were remarkably unhelpful, and if anything, came across as trying to take advantage of our situation through the home owner's insurance. We have an issue with an incorrect installation of a washing machine drain pan and it seemed like they were looking for every reason to take the $75 house call fee and not have to do any work behind it, claiming that it wasn't a plumbing issue and that because I had taken the initiative to investigate the matter with the pan myself (having separated the pan from the drain pipe) that they couldn't touch the work. It felt like a true gotcha! moment for a new home owner like myself.

After a long phone conversation with the tech (Jeremy) to discuss the issue, he claimed he had to call the insurance company to evaluate the situation. We talked about all the concerns and he agreed that the drain pan had been improperly installed. When we called the insurance company to follow up, it turns out he never informed them of any of this, but just said that the drain pan was uninstalled and that he was unable to do the work. He clearly had no intention of explaining the situation appropriately, just wanted us to sign his paperwork for a quick money grab.

Robin C.

09/11/2018 12:00:00 SA

Fantastic service. The company was so prompt in getting me an appointment and Dan the tecnician was very professional on time and had a smile on his face. I strongly refer them

C I.

11/05/2022 12:00:00 SA

The technician damaged water heater during the delivery. Didn't bother to replace the water heater and went and installed water heater. We saw small EXPLOSION after the install. Never using this company again.

Joe K.

1/31/2014

These guys are great. I have received service from them through my home warranty on two occasions and both times they were prompt, thorough and efficient. Max is extremely courteous and responsive. If I need plumbing help again I weill certainly be calling MSE.

M. G.

2/26/2019

Thank you for sending Dan. Professional, helpful and problem solver.

Naresh C.

4/25/2021

I have home warranty with American Shield, I had a leaking faucet and American arranged for Aladdin plumbing to fix this was on April 11. 2021. Dylan came to my place on April 15, 2021 and stated that I need a new faucet and he will come next day and bring a new faucet. I was surprised that Aladdin does not sent technician with a new faucet. Dylan came back on April 16, 2021 and installed the new faucet.
Today April 25, 2021, I washed few dishes in the evening and after about an hour I saw a pool of water on the kitchen floor and saw water leaking from the water supply line. Called Aladdin urgent/emergency number and spoke to Bhakti and was informed that they will address my issue next day i.e. April 26.
My cabinet under the sink unit was totally wet and spoiled all the articles such as shrink wrap, aluminum foil and zip log boxes.
I am very unhappy that Aladdin have an emergency number and still cannot attend to such leaking issues till next business day and one has to live with main water shut for the whole house.
American Home Shield has contacted Aladdin and I now await how quickly they can come tomorrow and rectify the leak after fitting a new faucet less then 9 days.

Kara H.

12/05/2018 12:00:00 SA

Dan was friendly, courteous and professional. He fixed the problem & offered helpful advice.

Sid W.

12/18/2015

I was stuck with them through American Home Shield home warranty. I would never hire them on my own. It has been six days since I have had no hot water in the bathrooms showers. They only have to come snd change the cartridges in the valves. They have not neen able to do that in six days. Right now they tell me I have to spend the coming.weekend without hot water. I am scheduled for Monday.

This place in CLOSED on weekends. They have an emergency number. When you calll the number; they just tell you they are closed!. In addition they closed the place in the middle of the week to go to a wedding!

Karen G.

11/09/2018 12:00:00 SA

Simply did everything they could to resolve our hot water issue! I am so thankful for them!

Ed T.

8/22/2018

Dan the Plumber was beyond wonderful! He is experienced and understanding. Just perfect! Wow!

Julie P.

05/05/2022 12:00:00 SA

We had a great experience with Aladdin's Plumbing. They arrived on time, with a friendly attitude, and ready to work. They shared options for repairing our slab leak and made sure we were comfortable with every step. Cutting through ceiling drywall is messy, but they were conscientious of covering our furniture and decor and cleaning-up. They recommended a partnered drywall repairman to patch our walls. They gave us a seamless solution to a dreaded slab leak problem. We would absolutely count on Aladdin's Plumbing again.

Kelly P.

12/10/2019 12:00:00 SA

We have a broken faucet on a pedestal sink. I can access every single plumbing fixture and accessory with ease. I have photos showing complete access to all aspects of the plumbing associated with our broken faucet. Aladdin's Plumbing is trying to charge me an additional $295 to remove the pedestal sink in order to GAIN ACCESS to the plumbing. I have had multiple text and phone messages unanswered and have had my broken sink now for months due to me trying to get them to finish the job without the added expense. Voice mail and text messages have been completely ignored. They have already been paid by the contracted home warranty company, AHS, and I truly feel they are trying to get additional funds for unnecessary work. If you look at other negative reviews, you will see that this is not the first time a home warranty customer has had a similar problem. Aladdin's plumbing can simply fix the faucet, I know they can, and I would be happy to improve this review if they choose to handle the situation properly.

Now, if anyone out there thinks, after looking at these photos, that this sink needs to be removed from the wall in order for the faucet to be repaired. Please speak up.

Ronni K.

09/07/2018 12:00:00 SA

Excellent and professional service. For your plumbing needs this is the place and Dan T is the man....

Pablo C.

12/17/2020

This is the second time I have used Aladdin's Plumbing. The first time was because our shower valve got stuck open. I was so happy with the experience and level of professionalism that I immediately thought of them to do this work. As expected great work and A+ for professionalism and quality if work. Unfortunately, there was nothing they could do about the box being slanted because the drain pipe was slanted.

I would absolutely recommend them for any of your plumbing needs.

Susan K.

8/13/2022

I don't have a home warranty like many of the other 1 star reviews, so shame on me for not getting other quotes. I called Aladdin's at the recommendation of a friend who raved about Dylan.

I had two problems to be fixed - a leaky bathroom faucet handle and a leaking irrigation station. Bhakit asked me to send photos of both, so I sent very clear photos. He was able to send Dylan out that day. Johnny-on-the spot communication.

Dylan fixed the leaky bathroom faucet handle, then asked to see the irrigation station. He took another photo. Said he would have to come back with the part. Went back to the van and prepared the work order. Work order showed both issues and a total of $215. No breakdown in costs.

I received text communication next day - Your job with Aladdin's Plumbing requires a follow up. We'll reach out soon to schedule it. I responded both in text and email regarding the follow up and asked for itemization and whether the total amount included the follow up visit/irrigation part. A week goes by - Crickets. No response to any of my questions.

I wait a week, and called - spoke with Bhakit who said they couldn't find a part for the irrigation station, blah, blah, blah. Had problems with their texting system but he would call the supply company right away and get the part. He also informed me that the $215 broke down as follows - $195 just to come out and $20 for the part.

Another week goes by - still no communication. And then I do a little research and see where other plumbers charge $85 to $95 for service calls. So - learned my lesson on this one. DON'T USE ALADDIN'S - it is a rip off indeed!!!

Jerald A.

10/05/2022 12:00:00 SA

We had a kitchen sink problem. Called Alladin and it was fixed promptly.
Ver satisfied!

J T.

08/04/2015 12:00:00 SA

AHS sent Aladdin Plumbing to the house. to repair a toilet leak, but they said they did not have the part to make repair. The plumber left but clearly did not turn water off. The next morning, water had leaked into 3 rooms. A restoration company had to cut holes in walls & ceiling . It took days to dry out. The restoration company said the plumber was responsible for this fiasco. Aladdin & AHS claim no responsibility. Restoration Company said they have cleaned up after Aladdin many times.
I wish there was a zero star rating!

Asenith D.

1/24/2021

We have used Aladdin's several times for different issues in our home--pin hole leak, bathtub flood, new water heater, and plumbing for a remodeled kitchen. They are professional, timely, clean, and explain everything clearly. We recommend them to everyone we know.

Danielle D.

11/09/2018 12:00:00 SA

The house we bought had a clogged sink and toilet that was constantly running. We had Dan T come out for a service call today and he was great! He went above and beyond for our family making sure the problems were solved and is very knowledgeable. Would recommend asking for him.

Q R.

12/17/2021

Aladdin's Plumbing is the best! They were on time for every appointment, and Aladdin is extremely knowledgeable about what needs to be done and how to fix it. He was also very helpful by advising me as to what to do in order to file an insurance claim. I highly recommend Aladdin's Plumbing for ANY plumbing problems!

Juliette S.

7/15/2015

If you're looking for an unreliable plumber that shows up when they around it, these are you're guys!!!!
Rude, tardy and unprofessional.

Queen B.

8/17/2017

Thank you for coming out. Dan T. was friendly and professional. He definitely understands his craft. I also appreciate the efficiency.

Philippe V.

06/06/2022 12:00:00 SA

Called on a Monday morning at opening hours and Bhakti scheduled me for that some morning. I was relieved to hear they could come out quickly. My technician was Tony. Very knowledgeable about the plumbing business and he solved the issue in a short amount of time. He even gave me some info on general plumbing issues here in Aliso Viejo. I'm always happy to learn.
Very good experience with Aladdin's Plumbing.

cathie B.

08/07/2019 12:00:00 SA

Great service, prices and follow up. Have worked with Aladdin quite a few times and always have had exceptional service and great quality of work. They are my go to plumbing company.

Andy U.

03/10/2021 12:00:00 SA

Very Professional and knowledgeable. Shows up on time does what he says, and pays attention to the small details. Very thorough and explained everything to me. Thank you for all the help

Alan B.

1/17/2022

[Service, Timeliness, Technician] Aladdin, Bhakti, and Shawn provided excellent communication and service, in a timely manner. I really appreciate how quickly they responded, diagnosed my plumbing slab leak situation, and provided a competitive estimate. They worked quickly and efficiently to properly address the situation.

Joel A.

4/16/2020

Nobody wants to endure a slab leak but Aladdin and crew made it at least bearable. Great service all the way around, on time, efficient in completing the repair, and the price was right! We really appreciated them wearing gloves and masks while in the house due to covid19. Thanks!!!

Tara M.

5/31/2021

Very impressed! After my home warranty company referred two awful companies we were lucky to have Alladin's Plumbing come out to fix a broken toilet. They contacted us when they were on their way. They were right on time. Fixed our broken toilet in no time with new parts. Cleaned up the work area. Courteous and very professional. I will definitely use them again.

Tony S.

09/06/2019 12:00:00 SA

The best plumbing company in the OC hands down. Dan can fix anything! His work is top quality. I recommend Aladdin's for any plumbing issue. They are Great!!!

M C.

02/01/2016 12:00:00 SA

Arrived right on time, and Dan the Plumber was super knowledgeable and speedy quick. Ask for Dan from Aladdin's Plumbing!

Krystal U.

12/19/2018

I contacted the office manager Bob Bhakti with a problem I had with a previous employee a few days ago. He sent a different plumber out the next day. The faucet needed a part. The required part was ordered. Bob contacted me yesterday and the problem was solved today, 1,2,3. Thank you! I wish I had contacted Bob sooner since he knew nothing of the previous problems with the first employee.

A D.

12/26/2019

Our washing machine decided to back up to our kitchen sinks over Christmas and this company was able to schedule me in right after the holiday. But what was so impressive was the level of service and attention that our plumber brought. Daniel is the man you want to take care of any plumbing issues you may have. We had a tricky situation but he took the time to do it right. I am definitely calling back if I have any issues come up again.

Kate K.

9/17/2020

Aladdin was called out for a broken bathroom faucet August 24. They inspected it and said they'd be back. So three weeks later they set an appointment for this last Tuesday. From 8am-10am. I stayed home and waited and waited. At 945am I called to check status of my appointment. I said it seems that you are a no show. The operator said We aren't that kind of company! The tech got called to another job and was held up. So I said You're not the kind of company that calls their customers to advise them 9f a delay so they don't waste their morning waiting for someone who is not coming!!!
The operator the hung up on me.
But she called me back after the property manager had to call her again. She informed me the tech would arrive Thursday at 8am.
At 836am the tech arrived. Turned off water to whole house even though he could have used the angle stop to turn water off at sink. Then instead of asking us to move things under the sink he dumped all of our toiletries and tooth brushes into the ground breaking a bottle of facial crepe costing $38! It took me an hour to clean up after him and he ruined one of our white bath towels.

Do not use this company. The only reason they get business is that they have a deal with a Home Warranty company. Terrible service !!

Omar O.

11/02/2018 12:00:00 SA

Great work! A super friendly and helpful staff! Knowledgeable and efficient! They kindly answered all of my questions. Highly recommend them!

Michael J.

02/04/2018 12:00:00 SA

Aladdin's Plumbing has been incredible. We have had multiple leaks in our home and they are the provider for our home warranty. I have even called after hours and they helped walk me through how to escalate a service call (I didn't even know this was an option from my home warranty company) so they could come our the next day to fix a leaking pipe. When you are dealing with an emergency like a pipe leak and have no running water, you want someone that is responsive and shows sense of urgency to your issues. Aladdin's Plumbing is all of those things.

Sam S.

11/03/2014 12:00:00 SA

I wish I could give zero stars. Totally dishonest, will never do business with them again. Bad attitude from the tech, did not feel safe with this person being in my home. Should have seen the reviews before.

Helen S.

1/16/2023

STAY AWAY!!! The day of our first appointment, I get a last minute call from them stating that the plumber's truck got stolen and that he wouldn't be able to come. A little annoyed but stuff happens... except I didn't get a good feeling about the caller/ dispatcher's honesty. I could tell she was lying.
Re-scheduled again, willing to give the benefit of the doubt and guess what? Got another last minute call once again to let me know that their plumber got injured and wouldn't be able to come after waiting most of the afternoon. I had a funny feeling before she even called. Who has this much bad luck??!! Come on...
looking at other horrible reviews here, seems like we dodge a bullet anyway!!!

Danae F.

11/22/2022

AVOID AVOID AVOID - using Aladdin's will cause more frustration than is worth it and any other plumbing service will probably serve you better than Aladdin's have served us. I suspect that these guys are running a SCAM operation in partnership with American Home Shield home warranty services and based on the many reviews I've read here and on Google Reviews, it seems as though many are experiencing the same issue. Aren't there any honest companies left anymore?

We purchased a home in JULY and immediately submitted several service tickets through American Home Shield. Aladdin's Plumbing was assigned to service our leaky sink and after 4 visits to our home and three $85 service fees later, the issue is still NOT FIXED!! IT'S NOVEMBER and I would like a sink that doesn't leak for Thanksgiving! Every time they come they find something else wrong or broken and the cycle just goes on and on. Aladdin's Plumbing purposely misdiagnoses issues, fixes things that probably don't need to be fixed, all so that they can collect warranty payments from American Home Shield and every time they come out, I have to pay another $85 to American Home Shield. It's all just a big SCAM by both companies.

Why should I as the customer have to pay multiple service fees to have the same issue looked at over and over? It makes no sense and any skilled plumber or technician would properly service the equipment on the first call. Avoid these scammers at all cost or you'll be out a lot of time and money.

Alan A.

10/14/2020

The service was replacing toilets in a residence, the employees were very professional and the service was completed as expected.

Courtney N.

03/04/2019 12:00:00 SA

We had Aladdin's Plumbing out for a pipe leak and talk about quick and efficient They did amazing. They also referred us to a company they work with for restoration since the work involved tearing out some drywall. We have a toddler and a very young baby so getting this done quickly and the right way was huge for us. They were able to get out here same day and get the leak completely resolved. This is huge because if we had to wait the damage could have been a lot worse. The customer service was outstanding as well. I cannot count the number of times I have had different vendors come out who are not friendly and who do not explain things to me. The technicians for Aladdin's Plumbing were incredibly kind and explained everything to us. They answered all of our questions and we feel very confident in their amazing work. We will be using them for all of our plumbing needs in the future

Cathy D.

12/27/2018

Aladdin's always has to come fix the problems that other plumbers mess up in my house. They service everything especially my tankless water heater. Their service guys are always nice and professional and have good sense of humor also. Today Kris had to fix a simple thing but of course if the last plumber 2 years ago would of done it right I wouldn't of had to call Aladdin again to fix it. But I know it's done right! Thanks Kris for fixing my problem AND taking out my trash cans!!!

Andrew P.

03/10/2014 12:00:00 SA

MSE Plumbing, Aladdin the owner, and his right hand man Max, are absolutely the best.
We recently had the dreaded kitchen slab leak. Because of special built in cabinets it was necessary to get to the slab leak through the outside stucco of our home.
No problem for Aladdin and his group. They did what they needed to do and then coordinated another group to come behind them and fix the stucco.
I highly recommend them for any plumbing challenge.
They are not only very, very good but their prices are very competitive.
For obvious reasons I hope to never have to see them professionally again, but if I ever have another issue they are the only folks I will call.

Pat L.

05/09/2014 12:00:00 SA

Max with MSE plumbing was very professional and fixed our plumbing issues. Thank you.

Vicki B.

6/18/2016

Nice guy. Repaired the ruptured line under bathroom sink. After the repair I called my son-in-law, a very good plumber specializing in leaks who lives out of the area and he suggested I check the water pressure valve because this is usually the reason for this type of rupture. Sure enough I checked the pressure and it is too high. I'm surprised that wasn't done by Aladdin. I hear it's plumbing 101 for these issues.

Nash A.

10/12/2021 12:00:00 SA

I has a claim with my home warranty company, and first we got a joke company, which I objected how bad they are, and they assigned the job to Aladdin,
Tony is great guy, he came explained everything and this company did an awesome job. If you are looking for a good plumbing company to trust, look no more, Thank you Aladdin, thank you Tony

Shira T.

6/30/2020

This company is truly amazing! Each and every one of their plumbers are professional and beyond competent, only hire the absolute best. The manager who runs the show is a gem to deal with as well, literally will bend over backwards to complete the job well and help out his clientele! Thank you!

Peter F.

03/11/2019 12:00:00 SA

Time and again, they have proved to be the best there is in efficiency, professionalism, and effort. I will call/refer them at any time without hesitation.

Yaz T.

2/26/2019

Thank you to Chris Stoltenberg for your work in my home today. You took pride in your work and got the job done. Many thanks to Aladdin for hiring such great people. It was a really big job and took many up and down trips on my stairs for one person. I loved how you even cleaned up after you were done. Again thank you.

Evelyn J.

8/17/2021

We have used Aladdin's Plumbing a couple of times this year and we have been impressed each time. The technicians are always incredibly knowledgeable and answered all of our questions. They always are willing to give us many tips for maintaining and prolonging the life of any items I ask about.

Sean A.

10/04/2019 12:00:00 SA

Very poor customer service. I was contracted to this company through AHS and since they believe they can not make a good money from you, they sent their very unprofessional technician , Jeff which he left without completing the job. He was indeed a waste of time .
AHS reschedule them to complete the job but they never showed up and when contacted, they claimed falsely that AHS cancelled your order, Funny. AHS said, they never did!!! Again,if they don't see money, they simply abandon you. It's fair to say that they used to have more professional technicians such as Jermey, in the past that couldn't keep i see why. They wasted 2 days of my time. Horrible experience. I suggest staying away if your time is valuable to you. Sorry to see a reputable company in the past goes soooo cheap and cheat. Shame on you.

Mr. P.

11/19/2019

Started good before the actual service started: Aladdin's Plumbing keeps you informed re arrival time via dispatch.me. text messages. Very helpful.

I had Dylan out, who was very efficient, friendly and helpful.
Fixed the problem within a short period of time. Great customer awareness, service and attitude!

Highly recommend!

Erin S.

11/13/2014

Aladdin's plumbing is by far the best plumbing company around. The owner Aladdin takes such pride in what he does. We have used Aladdin several times. From the first time I met him I was super impressed. He found the plumbing problem right away after numerous other companies could not find it. I was completely sold on him after that day and was so refreshed to see someone who was passionate about his job. We have had Aladdin out for other plumbing problems like the day we had a pinhole leak. He found it right away and repaired it. We refer all of our family and friends to him! Please do not hesitate to call him! You will be very happy! We have found our plumber!!!!

Derik V.

7/26/2022

I called AHS at noon on Monday, Aladdin's Plumbing called me the following Tuesday morning @ 10am and asked about the garbage disposal and two shower cartridges that were all leaking. Tony was out to my house by 11am with all the replacement parts including the new disposal, and had everything installed and running good as new before noon! By far the best experience I've ever had with AHS, and their vendor assignment of Aladdin's was to notch. I would recommend them to anyone needing plumbing services, whether thru a home warranty or not. Thanks Aladdin, above and beyond!!

Sherri S.

02/11/2016 12:00:00 SA

Aladdin's Plumbing is the referral contractor through my American Home Shield home warrantee. My experience with Aladdin's was great to resolve a stoppage on one side of my kitchen sink.

The manager was polite and called me back within a few minutes when I left a message on their after hours emergency number. I scheduled a time that was convenient to me, their plumber (Chase) arrived on time and had the drain cleared quickly. He was careful to keep the area under the sink clean as he worked. My drain pipe has a narrow section that could clog easily so Chase even suggested a weekly practice to help keep the drain from backing up in the future! Thank you, Chase! I highly recommend Aladdin's.

AHS home warrantee doesn't allow for weekend repairs, which is unfortunate. If you have a weekend plumbing issue, which mine was, you have to pay weekend rates in addition to the home warrantee fee to get immediate service. My situation wasn't critical or smelly so I chose to schedule the repair on a weekday.

Wendy B.

8/21/2020

Knowledgeable and friendly technicians. Bhakti helped me through the insurance questions. Jeff was able to identify and fix a very tricky pipe leak. The whole team including Aladdin himself went above and beyond to quickly fix the leak and replace my water heater. I will use them again in the future. I highly recommend. Very professional.

Beth C.

11/07/2022 12:00:00 SA

Responsive, conservative (not looking to fix things that do t need repair just to generate money for them), realistic, outstanding customer service!! I had what I thought was going to be a pricey repair. They came out and said it's likley something small...let's try that and if it's not then we'll go the next step. What they figured it was --that was it!!! Easy and far less costly repair!! They'll be my first call with any plumbing repair!!

Stacy N.

2/15/2019

My parents were informed by their water company of a leak - they had no idea where it was coming from. Aladdin's Plumbing was dispatched from their home warranty company, and they were extremely happy with the service. They were professional, timely, and thorough in their investigation. Found the problem and resolved. My parents will be keeping them as their plumbers.

Joanne L.

04/04/2017 12:00:00 SA

I've had the opportunity to use this company several times and each time they've been quick, professional and reliable. They are remarkably easy to work with and shout out to Dan for making things as painless as possible. I'd highly recommend them!

Edmund R.

2/17/2015

Our water heater went out so we used Aladdin's for the repair. Chase was our plumber and he did a great job. He was flexible and fair and worked hard to get us online ASAP.

After installing the new water heater, there was trouble with the unit's thermostat, but Chase kept working to resolve the issue, until determining the thermostat was faulty and needed to be replaced.

He even worked on Sunday to try and acquire the replacement parts. Unfortunately the parts were not available until Monday morning but Chase was there and in our garage a little later changing out the parts.

We have hot water again and are very thankful to Chase and the Aladdin team for going above and beyond to get the hot water flowing again!

I would recommend Chase and the Aladdin team for any plumbing need.

Lawrence G.

1/16/2018

Both technicians we met (Dan & Kris) were highly personable. When Dan showed up to fix the issue it was done perfectly and quickly. Can't ask for anything more.

Scott R.

4/20/2023

The level of service and professionalism proved my Tony and Allen today was stellar.
They took care of my plumbing issues are we're very respectful and personable.

C O.

09/03/2015 12:00:00 SA

We contacted Aladdin through AHS and got assigned to them really early this morning. I contacted them immediately through their emergency number, as I had secondary damage and water leaking to my downstairs. They answered the phone and were so helpful. I had to only wait a short amount of time before they had someone out to my house and they arrived earlier than quoted.
Once Jeremy (the technician) came to the house, he was kind, friendly and helpful and got to the job right away. He recommended me to someone who could assist me with the secondary damage that was not covered and helped me arrange for them to come to the house. 30 minutes later my problem was fixed and he left everything spotless. I would highly recommend him and the company, and I am grateful for all they did for me today.

Kelly K.

08/12/2021 12:00:00 SA

Our kitchen sink backed up and home warranty assigned us to Aladdin's Plumbing. At first, they weren't going to be able to come out for a few days but once I explained that the dishes were piling up and I have two little kids they were able to squeeze us in same day. Sheila was so kind and excellent to work with.

Tony came a few hours later and was quickly able to fix the problem even though we don't have a clean-out. He was very friendly, clean and considerate.

This is the first company we've been assigned to with home warranty that has been amazing to work with...I'm very happy!

Ron H.

12/05/2018 12:00:00 SA

Kris from Aladdin was a real treat. Nice, down to earth person, who diagnosed the problem and repaired the garbage disposal. Pleased with Aladdin's response time Aladdin should do whatever they need to do to keep Kris. Give that man a raise. Made a plumbing issue not like going to the dentist.

Jeff S.

01/11/2018 12:00:00 SA

The rep was very thorough in making sure that all concerns were addressed.

Lauren W.

4/23/2018

Once again we had a plumbing issue and Aladdin's Plumbing came to the rescue. We've used Aladdin's Plumbing on several occasions over the years and they have never let us down. From the moment we call, we get a live person and immediate response. Chase came out and fixed our slab leak. He was extremely knowledgeable and communicated with us throughout. He did an outstanding job. Brandon is also very efficient and courteous. He had another plumbing issued quickly resolved. Aladdin's Plumbing keeps in contact with you whether it's letting you know their arrival time, if their technician is running behind and even follows up to make sure the job was done to your satisfaction. Exceptional service!

Linda F.

11/10/2018 12:00:00 SA

Came out at 9 pm! Nice, efficient. Found the leak and stopped it then advised me on a restoration company and a Re piping company. Awful as the leak was, they made it as painless as possible.

Dan K.

10/11/2018 12:00:00 SA

Do not agree to any service until they document in writing the service you need and the cost. Then get estimates from other plumbing companies. They charged me $150 to replace two small parts on the water heater and another $150 to service a hydronic heater. Both services were performed in under 30 minutes. I later discovered they are supposed to charge $150 per hour, not per service. I also did not need either service as they later informed me that the water heater needed to be replaced and I needed a new pump on the hydronic heater.

Rebecca W.

05/07/2015 12:00:00 SA

Aladdin's Plumbing was contracted by our home warranty provider to remedy our blocked kitchen drain. They were scheduled to make the repair today between 12:00 and 3:00pm, and call/text when on the way. Well, I sat at home waiting all afternoon and no one showed up or called to reschedule. I tried calling their office several times and, after being kept on hold for 5 minutes each time, was told by a recorded voice that they were experiencing a high call volume and to call back later. I find their lack of professionalism astounding; hopefully the quality of their work is better. Unfortunately, I'll have to waste my time tomorrow trying to speak with someone about fixing our drain.

Beth A.

7/31/2020

Terrible service. Our home insurance (American Home Shield) sent out Alladin's Plumbing and none of the repairs were done competently. This plumber has not returned my call. Very disappointing and disheartening, especially as a disabled senior who relies on service professionals to do their jobs.

Angel H.

08/06/2021 12:00:00 SA

The owner came out to service and repair our leak covered by homeowners' insurance. It was honestly the most educational experience I've had during a service for a water leak. Highly professional, efficient, and went the extra mile explaining each step of the discovery, containment and repair. Highly recommend them and would use again. They used high tech equipment and answered all my questions. Very satisfied with my experience.

Susan L.

9/16/2022

Communication was great until they dropped the ball on following through with second part of job. Said they would fix an irrigation unit and even included it as part of the work order receipt ($215). I sent several messages inquiring when they would be back to complete the job - nothing but crickets. I finally called and got the run around - they NEVER again followed up. Highway robbery, too. Very dissatisfied

Gail K.

07/06/2020 12:00:00 SA

Johnny V was dispatched through American Home Shield. Best plumber we have ever had!

Jonathan H.

1/17/2022

I've used Aladdin's Plumbing three times and my experience all three times was excellent. The plumbers were fast, efficient and friendly and they provided me with great tips on how to keep drains working well. I learned about the drain weazel as a great way to get a sink moving again and enzyme based drain clog removers. These guys are very good.

Sara A.

3/15/2023

if I am allowed to give less than one star I would. It is the worst plumbing company I've ever experienced dishonest cheaters poor service frostrating to deal with. please try any other company.
I used them to open clogged toilet this past summer and was a disaster and now since January I am dealing with them to replace my water heater after more than three thousands dollars and three months and several trips to my home l don't have hot water.
the manager is a liar cheater and rude. his plumbers are inexperienced morans
just stay away from this company.

Mary C.

9/13/2022

I called my home warranty to fix a leaky pipe in my front yard. In the meantime, the heating sensor went out on my water heater. We noticed the water hadn't been getting very hot in the last couple of days. Aladdin's Plumbing was who the home warranty sent. Well, neither one was covered under my warranty. The work still needed to be done. Aladdin's worked with me to get the job done. Tony was the plumber I worked with, and I am very pleased. He has great work ethic. Is knowledgeable and was very good about answering questions. I knew the water heater job was going to take a few hours. He used his time well to get both jobs done. He did a great job.

Scott S.

11/14/2018

We had a Water Heater issue and Dan came out and eventually had to replace the water heater. The reason I'm writing this review is because Dan went above and beyond on numerous occasions to initially troubleshoot the issue. He made sure that even late in the evening on a couple of his visits when he arrived that my family was a priority and fixing the issue was his #1 priority. Eventually he had to replace the water heater but Dan was always very professional and demonstrated he really cares about the customer. Lastly, Bhakti the office manager was also very helpful and made sure everything was properly coordinated with Dan to help rectify the situation. Thank you Dan and Bhakti

Mo W.

04/12/2022 12:00:00 SA

Horrible service!!! These guys were sent out by AHS to take a look at the water heater. They sent a tech which gave me a diagnostic and took pictures. I told him even if AHS doesn't cover it, I want it done and will pay out of pocket. He said ok and took a picture that he said he will give to his office to start looking for the part.

I then get a call from the boss saying hey, we need to send another person out again! I was confused as they had already sent out someone and they took and pic and let me know what had to be done.

This guy starts asking me questions about what the previous owner did and how did the previous owner install the water heater and if this was checked out on the Home Inspection report when I bought the house! What does that have to do with what I need how? How is that going to help me? I called them to get an issue resolved not ask me what the previous owner did? How am I suppose to know!

He then said he will contact AHS which he never did and pretty much went silent! If you guys need a plumber, go to someone else instead of these people as all they do is give you the run around and ask dumb questions that neither will help them nor you!!!!

Brad C.

2/25/2016

Aladdin's Plumbing did a top notch job on my busted water heater. Danny even made it a special case to come out late to help since I had already been witjout hot water for 5 days. I would truely call on them again for any plumbing needs.

Vicki N.

06/01/2021 12:00:00 SA

We are in the middle of two full bathroom remodels and it's great to find a plumbing company that you can trust is there along the way installing and changing it up for us. Love the customer service! Aladdin plumbing was a referral from a family member.

I will definitely pass them on to any friends in need of a great plumbing company.

Michael F.

2/29/2016

You know that stereotype about scamming contractors that only want to up-charge you for unnecessary work? You found them right here.

I was assigned Aladdin's Plumbing through American Home Shield (warranty service) to fix a pinhole leak to a copper pipe in the ceiling of a bedroom. The technician tried to convince my wife that it wasn't covered because there was drywall to detach before getting to the pipe (the policy said this was covered), and that we should hire his buddy, some company named Jarvis, to inspect and treat for mold before anything else (out of pocket of course). This was without even looking at the drywall under the paint of the ceiling, even less the pipe, to see if there was mold or what the problem even was!

Aladdin then proceeded to call me and my wife half a dozen times over the next 48 hours to pressure us into engaging Jarvis.

Stay away from these guys!

Ramo B.

7/18/2021

BEWARE of this company....We had a stoppage in our master bathroom sinks and contacted our Warranty Company American Home Shield. They sent a plumber named Tony from Aladdin's Plumbing to our house. He said we needed to replace the faucets and that they would contact American Home Shield to order the parts. The faucets were delivered and Tony came back to install both of them. When he came the second time to install the faucets, he told my wife that the faucets delivered were missing parts and that he would need to get the missing parts and come back to finish the installation at a later date. He took the faucets with him when he left and we never heard back from him or Aladdin Plumbing or American Home Shield for a little over a week.

I called the plumbers manager/ owner Bhakti Gabbard several times and he never took my calls, never returned my calls or messages. I then proceeded to call the warranty company to see what was the delay. The warranty company said that Aladdin Plumbing reported that they completed the job and the case was closed. The warranty company had tried to call and message them without any success. The warranty company now sent us Plumbing Inc. to finally fix the problem we have been having since May and its the middle of July. Plumbing Inc seems to be alot more professional and customer service oriented, American Home Shield has now ordered the faucets a second time and hopefully we can get this fixed and finished with sooner than later. In regards to Aladdin, Beware of this plumbing company there business practice is unethical and unprofessional.

Nick V.

7/27/2020

If I could give a lower star review I would. My home warranty (American Home Shield) sent me this company. Their Plummer Jeff came out and suggested the problem with both my showers. Both showers water were not being regulated to I would either get super cold or super hot water. He said he was going to put in the request to have the parts ordered. He said it was going to take 7-10 days for the parts to get to my house. After ten days I called Aladdin's to see if there was an update. A female representative told me she was going to call the company and call me back that same day. I never got a phone call so I had to wait until the following Monday. I called back Monday and spoke with another representative. He told me he was going to call the company to check on my order. Two hours later I got an email from the company saying my parts had been ordered. I called the company to find out that Aladdin had just placed the order for my parts that day. I got frustrated and spoke to the manager and all he could say was that he was sorry. The manager had Jeff go pick up the part I needed to a local shop and had him install it the next day. Jeff showed up smelling like a cigarette and installed the part. I noticed that same night and the following nights that my shower was still giving me the same problems. I called back Aladdin to let them know my part had arrived (Wednesday ) and was too sorry they are booked until the following Monday. After the major screw up you would think they would send any available Plummer but no. It's been over TWO weeks and my problem is still not fixed. Over a month later and still my problem is not fixed. If you can go with a different company please do, don't waste your time. I'm calling American Home Shield to complain and hopefully, they will drop the contract with this company. I finally got a different company to come fix my problem.

Richard F.

10/08/2022 12:00:00 SA

I'm writing this on behalf of my parents.

Aladdin Plumbing should be disgraced. The plumber that came to my parent's house was sexist and immediately began scolding my mom as she started asking questions. As the plumber assessed the leak, the work he said was required to my parents was WRONG. This was discerned after I had my plumber assess the problem as a second opinion because the work proposed was unsafe and would have caused further damage to the house. My plumber was appalled by the proposed work from Aladdin.

You pay for what you get with these shysters...wrong work performed, unsafe conditions, and additional costs to fix the work they perform.

Beware of the favorable reviews. Like many other scam companies they have to be paying for reviews. SHAME ON ALADDIN PLUMBING!

Jimmy P.

06/01/2021 12:00:00 SA

Tony was great in accommodating me and my family's schedule and was able to go above and beyond with his service with us and our bathroom sinks. Thank you once again!

Payam T.

10/27/2022

Aladdin's plumbing is my go to plumbing company for my home, my parents and in-laws' homes, and few other properties. I discovered them randomly while I was going from plumber to plumber around 2010, and after their first visit, that was it -- I had found my permanent go to company. Now I call them for every problem, despite having a home warranty that requires a different plumber. I don't want headaches and they deliver. Aladdin O'Connor and team are courteous, knowledgeable and stand behind their work. This is a plumbing company at its best.

Zaid K.

10/24/2014

Aladdin plumbing is amazing. They helped me when I discovered a slab leak in my home. They explained everything step by step and always updated me and made sure everything was done to fix the leak. I would definitely recommend them.

Scott C.

08/12/2019 12:00:00 SA

Fantastic company and great team! We received our water bill and found that the meter was spinning like a top. Checked the entire house for leaks without luck. (We shut the main from the street down etc.). The Aladdin team guided us to re-check and shut the secondary main line to the sprinkler down and we isolated one problem, BUT coincidentally the entire house dropped in pressure to zero. All on a weekend, hours before an engagement party and another party at the house two days later. Can you say stress!

The Aladdin team moved work schedules to fit us in between other jobs on a Saturday afternoon within a few hours of our call. They located the problem, replaced the main value/regulator and validated the secondary issue.

The team is very knowledgeable, professional, timely and honest. They know how to get the job done!

I would recommend them for all plumbing needs without hesitation!

Bill W.

7/26/2021

They were sent out by an insurance company that had Pre-approved a replacement of our pressure regulator. The technician was at my home for less than 5 minutes, he checked the pressure and told me that it needed to be replaced but they had to get approval from the insurance company. I told him that it was pre-approved. He left anyway and then notified the insurance company that the job had been completed and that the valve had been replaced!! WHAT A SCAM!!

Wanda C.

03/09/2019 12:00:00 SA

Aladdin is outstanding in service, in their personnel, and from the professionals who answer the phone, and schedule the appointments, to the technician who came out to solve our plumbing problem. Chris is an outstanding consummate professional, extremely competent, timely and did a great job, and has an exemplary work ethic. Aladdin was referred to us by American Shield, another outstanding, competent organization, who arranged Aladdin to handle our plumbing problem. Thanks Aladdin and American Home Shield, two great companies.
Chris and Wanda Cavaliere

Lynn J.

04/08/2022 12:00:00 SA

I have used them for years as they are the best plumbing company around and their technicians are top notch. Very honest, dependable and trustworthy. I know I am in good hands when I need their services.

Michael K.

4/21/2018

Recently we had the unfortunate experience of having our water heater fail.
I called San Juan Capistrano our home warranty company and they referred me to Aladdin's Plumbing .
Even though our home warranty company failed epically in their performance , Aladdin's Plumbing did a fantastic job.
Chase the young man who came to our home was very professional , proficient and very personable!
He worked very hard , did a great job followed by a thorough clean up.
I would not hesitate to refer Chase and Aladdin's Plumbing to my friends and neighbors.
Thanks Chase for a job well done!

Lourdes V.

12/19/2018

Although the plumber assigned to our urgent leak problem called in sick, they managed to get another plumber to come same day. They notified us of the problem and the fact that plumber was running very late. We chose not to reschedule, he finally arrived and fixed the leak. He was very professional and explained the leak problem. He'll return with parts required to fix the 2 faucets soon. We trust in him and the company to complete everything professionally and timely. Would definitely refer to others.

H A.

07/11/2020 12:00:00 SA

Aladdin contacted me and explained the insurance claim process and it appeared that I was partially wrong. They did however came back and fixed what was found during inspection. I am happy with the service.

Peyman K.

12/23/2020

They helped me to fix the water heater soon through American Home shield insurance .
They responded very fast and on time
Thanks

Tu D.

4/25/2016

Prompt and courteous. Very thorough and professional. Unfortunately work was not performed due to coverage. Overall, very impressed with thoroughness and professionalism.

A M.

5/21/2019

My husband and I are so pleased with the work Dan did installing our new water heater! He did a thorough job replacing a corroded valve, installing the heater, and getting everything up to city code. He was incredibly knowledgeable and trustworthy throughout the whole process, and I especially appreciated his willingness to explain what he was doing throughout, because he knew I was interested. Dan is dedicated to doing honest work and now we have an efficient new water heater and I understand how it works!

Yvette C.

5/17/2018

Our water heater went out and our insurance company called Aladdins and we are greatful they did. They came out Wednesday checked the issue and immediately called our insurance company to get approval to install a new unit the very next day! Chris was one of the guys out today and he was super helpful explaining what the unit did and how to check it for any potential problems.

Eugene M.

8/25/2017

I have had two experiences with this company both bad. The first time I had to have a water heater replaced and was told it would be done on a certain day and at certain time. I came home to find nothing was done and therefore had no warm water in the house. They gave some ridiculous excuse that made absolutely no sense. I had to take off another day off work to make sure the work was done. The second time they were supposed to come out between 11 and 2 to repair a garbage disposal and its 4:30 and haven't seen them yet. What else needs to be said.

Filip P.

1/27/2021

Got connected through American home shield, was a bit worried from the reviews but had no problems. Shawn was on time, got even a text message and a map just before. And mask was on! He knew what he was doing, got it unclogged in no time.

Kaete D.

3/24/2018

American Home Shield sent out Aladdin Plumbing (Chase) to fix our Noritz instant hot water heater after their primary plumbing vendor (Right Away Plumbing) failed in their service to us. Chase was very knowledgeable and in a few days (due to parts orders), fixed what Right Away had failed to repair in over 6 weeks. We were so pleased. Thank you to Chase & Aladdin Plumbing!

Liz R.

11/09/2018 12:00:00 SA

Had a stopped up toilet called American shield and they referred me to Aladdin's plumbing. Called and made an appt. and Kris the plumber called me before letting me know he was on his way.(which I requested)...Kris was very honest, hard working making sure everything was clean before he left. He resolved our issue which was roots around the toilet hole which was discovered when he took the toilet off...so grateful to Kris who was very informative and honest! If I had another problem (which I hope I don't) I would ask for Kris :o)

Simon P.

7/22/2019

These guys kill me!! Never good news when they call me, but, I tell you what.. they are honest, genuine, hard-working and hilarious guys. I don't use anyone else. Aladdin and Bhakti are good blokes that don't rip you off or give you the incorrect diagnosis is make money off the client..

Hopefully the next call I get from them will be to talk about the footy game back home in Australia.

Love your work guys!

allen n.

03/10/2020 12:00:00 SA

Don't trust this guys at all. They been referred from insurance company, they try to rip you off anyway they can.
Don't trust them at all.
I got a second opinion and my problem get fix

tariq s.

06/05/2015 12:00:00 SA

By far the worst company I have ever dealt with in my life. Extremely rude and unprofessional. Have absolutely no concept about customer service. The technician arrived 40 minutes past the appointment window. He initially indicated the work was covered under my insurance and mid way decided he needed to talk to the insurance company for approval and took all his tools out to his van. Returned 15 minutes later saying insurance had declined repairs and wanted to be paid right away. When I told him to wait while I called insurance he got very upset, wrote down Customer refused to pay on his paperwork and demanded I sign it. When I crossed this out to endorse my comments he became aggressive, pulled the paperwork out of my hands saying I had no right to write my comments on his paperwork and that he will report that I had refused to pay.

I am never doing business with them again.

Jenn Q.

1/21/2021

Fantastic service - always quick and thorough. This is a great company with quick response time and excellent service. I highly recommend them.

Ann T.

11/19/2019

I had Dan from Aladdin Plumbing out this morning and what a great prompt service ..
Called me before hand to give me a heads up on time and accommodated me running late and just a very pleasant honest gentleman .
Did a wonderful job in solving the problem as well as cleaning up after himself ..
highly recommend !!

Michelle P.

06/12/2015 12:00:00 SA

I have a home warranty through American Home Shield (AHS). When I had a leak from my upstairs bath tub, they sent Aladdin's for the repair. The plumber was polite, on time, and had a reasonable window of time for me to be at home waiting. The plumber was very knowledgeable. The repair ended up getting completed with great skill and quality.

My concern was with the office follow up side of the repair. After the plumbing problem was diagnosed, it too two weeks to get the plumber back here with a part. I called after one week and the part wasn't in yet. It was the elbow on the tub drain. The second part of the office follow up was that the plumber never called in the dry wall repair for the hole he had to cut in the kitchen ceiling. I had to call American Home Shield and Aladdin's Plumbing multiple times to get the paperwork pushed through for a warranty drywall repair. AHS was literally paralyzed to act on the drywall issue until they heard from Aladdin's. So I am happy with the repair itself but I would say Aladdin's has some glitches to workout on the office side of the business for ordering parts and followup with home warranty companies.

Paul M.

8/14/2020

Worst company ever, only want to do minimal work, say they back up work for 30/60 days.
Toilets clogged again two days later and they won't come back, never, ever ever use this company.
Worst customer service satisfaction that I have ever experienced.
Still have closed toilets and had to call Roto-Rooter to come fix issue!!!
Still can't believe this place!!!
Worst, worst, worst!!!

Kevin F.

1/13/2015

While it is never fun to have a plumbing problem in your home, I will say the plumbers from Aladdin's made it as smooth as possible. We had a hot water slab leak (luckily no water in the house) and after calling the home warranty company (AHS gets 0 stars) Aladdin's plumber quickly confirmed the problem and the line that was leaking. Unfortunately the Warranty company would not cover the repair (only cover repairs to line, not rerouting) So had to schedule a repair for a later date. My one issue was that I was not given the option of having the repair done at the time of the initial visit. (If the warranty covered the fix would I still have had to wait?)
The repairs were done very well considering that the pipes were routed rather oddly (So Cal construction) and aside from the holes in the wall and ceiling the plumber (Max) and his assistant left everything in as good a condition as they found it.
While I hope to never HAVE to call a plumber, I would recommend Aladdin's in the future.

Bobby D.

11/09/2018 12:00:00 SA

We were assigned this plumbing company by American Home Shield(AHS) mid-morning on a Saturday. And AHS policy is that the plumbing company would respond/acknowledge the work claim within 24 hours. But the plumbing company DOESNT take home insurance jobs on weekends, as stated by one of their employees, yet they're advertised as 7 day/week and 9am to 5pm business. Plumbing company responded on Tuesday after many calls/voice mails from me on Tuesday morning.. But would not respond to numerous voice mails left on Sunday, Monday. And their response was to set an appointment on Thursday. I could have lived with that but the hot water heater leak kept leaking, I couldn't turn off the water supply line because the shut off valve was frozen in the open position.If you use us this company check their documentation for job very careful. We found errors in their billing that were $245 over billed. They charged for services/equipment they didn't provide. And we got very little to no support from American Home Shield. BUYER BEWARE for both companies Aladdin Plumbing and American Home Shield.

PS If you receive a recommendation for restoration of water damage company from Aladdin Plumbing stay away from them. They're approx. 200% above the industry standard as per my Home Insurance Company.

Robert S.

6/15/2016

Dan was great. A real gentlemen and he immediately, in a no-nonsense manner fixed our leak. Thanks!

Richard S.

05/08/2019 12:00:00 SA

Dan from Aladdin's Plumbing was very communicative about his timing of arrival. When he arrived he was very professional, handled the work thoroughly and well. He was also a nice and caring person. I highly recommend this company.

Jeff L.

12/06/2019 12:00:00 SA

Great company. Had a major pipe burst between the street and the house. Tried to do it myself but after about a half day of trying I needed some professionals and quick. They were super responsive. Was able to easily text photos of the issue to help jump start the work. Great communication. Everyone we talked to was super friendly. Highly recommended.

Jennifer O.

9/21/2022

Arrived and said he wouldn't do the job with no explanation. A plumber who is a guest in my home should not be allowed to be so mean. Blacklist Manny. I was about to call the police on him when he left fast.

Youssef B.

03/09/2022 12:00:00 SA

I was assigned this company through my home warranty insurance in two different issues one is pool heater, another was a blockage in the sewer, and in each one of them they were unprofessional, acted trying to get money without doing anything, for example in the case of the heating pump for the pool the guy said it's because we have a high PH and Chlorine in the water and when I asked him what is this got to do with the heater he couldn't answer, we asked for a second opinion from a different company and the guy was very professional and it turns out to be nothing at all, just some minor adjustment, as far as the blockage for the sewer their plumber was trying to negotiate the price before even arriving at the house, and we end up calling for a different company they fix it with no issues, we asked AHS to block them from any future services to any of our properties

DeCaro Artworks C.

01/03/2016 12:00:00 SA

These guys really have their act together. I had discovered that I had a major back up with my sewer line. I was one flush
away from water and sewage coming into my home from toilets & showers. I called these guys and they were incredibly busy because it was a couple of days after Christmas. They made my issue a top priority and had someone out to my home within a couple of hours. Wow! The plumber came out and fixed the issue within 30mins. These guys are a class act and if I have any future issues, I will be calling these guys. Great job.

Shaina W.

10/14/2016

Had the worst experiences with this company. I have never in my life been spoken to the way one of the plumbers spoke to me! So rude & unprofessional, it's insane to me how this company is even in business.
First time they came, they fixed a sink leak & replaced a kitchen faucet, but forgot the silver cap to replace a hole next to the new faucet... the plumber told ME that I could just go to Lowes & buy one myself ??!! Wtf ? -- Umm no! How about you go get the part you forgot & come back & fix the problem!!! Plus they left the flooring completely dirty & wet... nothing was laid done to protect it.
Second time, Today, Friday, I had an appointment set for 4pm, I took time off work- left early to be home to wait for the plumber... then 6:15pm rolls around & no plumber has shown up & I didn't even get a call... I had to call them & of course, no answer, they're closed! I proceeded to call the emergency number just to be able to speak with someone...
No answer, left message.
7:30pm rolls around- I finally get a phone call... and it is the rudest, most unprofessional man I ever spoken with. He told me, word for word, I could take my broken toilet & shove it! .... !!! I was floored. He also told me, It was MY fault that my phone number and MY address was wrong... umm NO, they've serviced my home before- so obviously their office is unorganized and he was trying to blame me?! I told him He was not welcome at my home with the way he was speaking to me, I would never work with someone like him or Aladdin's plumbing ever again! I believe his name was Bryan... not sure, though, I asked for his name, but of course wouldn't give it to me.
My advice-- Stay away from this Company if you can!

Sonya W.

02/07/2016 12:00:00 SA

About the damage done by your guys to my NEW hardwood floors back in December 2015, as a result of them not using any protection under the ladders/tools ...Dana, your flooring guy from Jarvis finally called me last week, said he was going to come Friday to fix but never called or showed up. It's February 2016. I can't believe this has not been resolved. I am an honest hard working home owner who has had 3 pin hole leaks in less than a year. We paid you each time for services and trusted your work. I didn't expect to be left with damaged floors after job was done. Thank God my Mom was home to take pictures or I would have believed you when you said my guys always lay down protection and nobody's ever said this clearly in the pics they forgot and this my NEW wood floors (10k$) that now have scars from your work.

Katherine D.

4/16/2018

The service professional was very pleasant, diagnosed problem and did what he could to resolve the problem, parts have to be ordered nonetheless, very informative. Very courteous and extremely well informed. Thank you for sending the best.

Mo M.

9/25/2017

Professional, efficient and friendly service. Thanks Dan for locating and fixing the problem for us! Would highly recommend to others.

Anita K.

11/15/2018

Couldn't be happier with Kris' service. He called to let me know he was coming and showed up on time. Very friendly young man. Explained the problem to me, and worked on it until fixed. Will definitely call Aladdin again when I have a plumbing problem!

Bryce E.

11/25/2016

Aladdin Plumbing was assigned by American Home Shield to fix a water pressure regulator at my house. Given how horrible American Home Shield is, I expected them to send somebody that would do cut rate work just to save them a few dollars. It turns out Dan Tokar was assigned and his level of expertise surprised me. Dan is extremely knowledgeable and did not cut any corners in replacing my pressure regulator. In addition, he even gave advice on a few other issues I had going on at the house and fixed them free of charge.

Moving forward I plan on calling Dan directly for any plumbing issues I have moving forward. It's rare to find somebody that really wants to fix things the right way and not try to overcharge along the way.

John A.

6/29/2016

Wow.. All I have to say is great job! Very professional and did amazing work. We are so pleased with the work,they fixed the problem and advised what to to to prevent future problems. Thank goodness for Aladdins plumbing to send out Dan the Man, he knew what he was doing and very helpful. Please send him anytime! We have found and reputable plumbing company/team member and that is crucial in LR!! Thanks

Shannon N.

08/05/2020 12:00:00 SA

Called and ended up with a same day appointment, which was amazing after getting the run around from multiple other companies. The technician, Daniel, was timely, knowledgeable, professional, personable, and fixed everything ! I could not be happier and will use Aladdin again in a heartbeat .

Bev W.

11/12/2015 12:00:00 SA

I've been using Aladdin's for my personal home as well as my rental properties. When I have a real plumbing emergency I don't bother calling Old Republic Home Warranty, I just call Aladdin's directly and they respond very quickly anytime I have a need. As a landlord, you can't ask for anything better than to know you have someone who will help you when you need it.....water seems to be my nemesis and I am thrilled to have found this plumber.

Recently I had a second leak in my home and when they came to fix it I asked them about repiping to avoid issues in the future. They came in and did an amazing job on the repipe project, including having a drywaller follow them. Within a week my 4 bedroom, 3 bath house was completely put back together including painting and you'd never know they had been there.

They also managed having my 100 pound black lab on the job and underfoot. I didn't have anywhere else he could go during this job and they worked around him. I think he thought they came to see him they were so nice to him.

I've already referred Aladdin and Shima to my friends and neighbors and feel very comfortable doing so.

R R.

02/01/2016 12:00:00 SA

My tenant had an emergency issue with a pin hole leak. Aladdin Plumbing was contacted by my Insurance Carrier , Aladdin's plumber came in a matter of 2 hours. The issue was taken care of the same day. I highly recommend this company. Professional and great customer service.

Thank you.

Fred R.

Shannon D.

7/14/2017

My 5 star review is for the company and their technicians, Aladdin himself, and Doc (Daniel).

I was 'assigned' Aladdin through my home warranty company to repair what turned out to be a slab leak at my home. Unfortunately, the home warranty people were otherwise useless and would not cover what was needed - but I am very thankful that I met Aladdin's Plumbing in the process.

Everyone at Aladdin's was very professional and patient. Aladdin himself was always willing to answer my questions and took the time to explain the full process of getting my kitchen repaired - whether I chose to submit a claim through my home owners insurance or not - who I could use for the restoration, abatements, etc. In fact, when I had an issue with one of the companies he referred, he was quick to call the owner of that company to make it right.

Then, upon completion of my kitchen being rebuilt - Doc was sent out to re-install my sink, disposal, and dishwasher. He was very friendly and replaced items that seemed old or questionable without hesitation. He even let my curious 3 year old help with some pieces - and everything worked perfectly with the first test.

Speaking of my 3 year old... He was often around when various technicians were here, and everyone was very friendly and never seemed annoyed or hurried when he shouted whats your name at them 247 times.

Thank you all for your help!

Robin G.

4/20/2016

RIP OFF!!! If you want to pay 3 times the going rate from local plumbers, use them.

hannah c.

4/25/2017

People out there BEWARE.
These guys are crooks. They use scare tactics and take advantage of people's desperations.
They are one of the vendors for American Home Shield warranty company.
When you claim home warranty, they come out and will never resolve the plumbing issues the way you'd expect.
They will come up with all kinds of unnecessary works and would scare you with emergent factors that are not covered by the warranty company, simply to suck out maximum money from the homeowners at the site, plus they get money from the warranty company as well.
We had simple water leak and they quoted $1200. I had the similar smelly experience from these guys before, so told them to take a hike.
Hired a local honest plumber with good reviews on yelp. Guess what? got it resolved at $300 including parts and labor.
Do NOT be fooled by these guys. Don't panic and call other honest plumbers.

A. F.

10/14/2017

If I could write a -1,000 star review I would. This company works under contract with American Home Shield, a company that provides insurance for your appliances should they stop working or need repair. We bought a new house in So. Orange County and after the tenting was done for termites and gas turned back on realized water heater not lighting. Made a claim with American Home Shield who called Aladdin's Plumbing to my house. They found two broken parts but just listed and replaced one to get my heater working during 2 visits. They told me that once the one new part got the water hot, the other part would (miraculously, my words not theirs) start working again. I got suspicious and called my father's plumber of 30 years in L.A. He told me that what they told me was a lie and impossible. Sure enough, waited a day and part still not working. Called American Home Shield and they then sent the owner of Aladdin's out. The owner, to my face told me the 2nd part was not working and wrote it on the claim form, but to my back, called American Home Shield and committed commercial fraud, lying and toldg them that all the parts were working fine.

I then called American Home Shield and told them to investigate. They offered to have the other part fixed but to send back Aladdin's again. I said no deal, got Aladdin's put on a bad list and will report this to the proper licensing authorities, etc., Consumer Affairs for CA and Better Business Bureau. Aladdin's are crooks preying on consumers with policies with American Home Shield. I got American Home Shield to pay me $100 cash for the fraud and aggravation by Aladdin's and then pay for my own honest plumber for part and labor for about $350.

Do Not Hire Aladdin's as They Are Crooks!!! Consumers Beware!!

M M.

7/17/2023

Where do I start with this company. Here is my story. We had a slow draining tub in our upstairs bathtub. A young man named Dylan came out to snake the upstairs bathtub and was unable to pull anything out. But he ran the water for a few minutes and it looked like it had cleared, but in fact was still clogged. Next guy, Alan, brings up a massive rotary snake to clear out the upstairs tub. We also have new wood floors in our bathroom. I asked him if I could give him a towel to put under this snake. He said no. Well, they run the massive snake, scratch my floor, make a splatter mess of the bathroom, and worst of all broke the p-trap. The p-trap literally fell. I was horrified, but Alan said this was a very common issue and blamed the way the house was built (what a load of crap). They did a sloppy job of cleaning things and left. I called the office and was so upset, and I begged Cami to send someone else out to fix this issue, but she rudely dismissed me and said they would come back the next week to fix the p-trap. Another week without a tub for a simple clog.

A week and a half later, Alan comes back and cuts a hole in the ceiling of our utility room. He also accidentally pokes a hole in the cabinet ceiling and while cutting the pipe cuts through the opposite wall into our living room. We now have three holes. He supposedly fixed the p-trap but couldn't get the clog cleared. They leave saying they will be back the next day with a camera to scope the drain and see where the clog is. I never got a follow up call, so a few days later I call and once again Cami, rudely tells me they can't come back for another week. At this point I am livid. I asked to speak to the manager (Bakhti) which took another 2 days and he only responded with a we need to find a clean out...do you have a clean out?. I also asked to speak to Mr. Aladdin himself to complain about the treatment and lack of care his employes showed us, but Cami laughed at me and said that won't happen as He does not have time to take a call like yours.

Another week goes by and Alan finally shows up, and WITHOUT THE CAMERA. He argues a camera is useless, the is no coverage....I say I will pay out of pocket...but he stands his ground. We show him the cleanout under the utility sink which is reconnected to the tub and ask him to snake this line. He spends the next hour arguing with us that this cleanout is not connected to the tub. He even draws us a picture of how 'he thinks' the pipes in our house are connected. He's rude, arrogant and insulting. He uncaps the cleanout and turns on the utility sink to show us that this line isn't even connected to the cleanout. He suggests that we cap the pipe going down from the tub and start a new line to this cleanout. I asked him, are you 110% certain that this clean out is not connected and he said YES, 1000% CONFIDENT. He leaves. I go upstairs and turn on the tub to see if I can tell how long it takes for the drain to stop flowing - maybe do some backwards math, only to realize, ALAN NEVER CAPPED THE CLEAN OUT AND MY ENTIRE DOWNSTAIRS FLOOR IS FLOODED WITH WATER. The cleanout WAS connected to the tub.

Long story short, Alan comes back, never apologies, snakes the cleanout and voila, clog gone. But, a few hours later, our tub is leaking into the utility room from the ceiling. So, I call again and they send out a guy (a week later) named Jeff Ogle. He says Alan did a terrible job, he's a rookie, and is here to fix the issue. Alan broke the drain gasket (I think that's what it was called) when he connected the p-trap to the tub drain, but that wasn't where the leak was from. I told Jeff I thought it was the shower head or the tub spout. Jeff argues with me that the leak is coming from cracked grout around the edge of the tub. He doesn't investigate anything further. I said that's a lot of water coming from small cracks. He argues and says he is an experienced plumber and I know nothing about plumbing. He is rude and condescending. He leaves. I call again, we still have a leak. Jeff comes out again (another week later) and this time due to my pushing and instigation realizes the tub spout needed to be tightened. It had loosen from all the shotty work Alan and Jeff had done over the past month. I had asked Jeff to wear booties. He doesn't take the booties off, or his shoes when he gets into the shower with the water on. So now he's walking around my bathroom and my carpet with soaking booties covering dirty shoes. On top of all this, he leaves without re-caulking any of our fixtures that he opened up to check for leaks. So, now I have this open space that water easily gets through...causing...a leak. In all my experience, I have never had a plumber not re-caulk fixtures they loosen and open up. This is a shameful company. No one at this company cared that it took us almost 2 months to get a simple issue resolved that all started because of an incompetent plumber they sent out. STAY AWAY FROM THIS PLACE.

Carole W.

1/28/2022

My water pressure value needed to be replaced. I requested a certain for the technician to come to my home and they complied with my request immediately. The technician arrived in the time slot I was told, finished the work very quickly and even quoted a lesser price because the job did not take as long as anticipated.
Would highly recommend this company.

Maria M.

5/14/2016

I'm a member of American Home Shield, whom I called for a plumbing problem. They sent Aladdin Plumbing to me. What a WONDERFUL company! It was a 2 day job, and both young men were kind, courteous, and knew what they were doing. They are the BEST company EVER!!!!

T G.

12/29/2015

Still amazed at how great the response was to our problem. Referred by American Home shield. We had a leak start in the middle of the night. Shut the water off to the house and called first thing in the morning. They were able to send Chase out within 10 minutes and within the next 1/2 hour Chase found the leak, stopped it and got the water back on. Amazing!!!!! He cleaned up the mess from cutting the drywall and gave me a referral to a restoration company. I am very impressed with the great customer service and will definitely recommend to others!!!

Vanessa L.

11/06/2018 12:00:00 SA

I am currently working with this company through American Home Shield. This is my 4th attempt to get them to repair my shower. They do not call back and when they do answer they give you the excuse of being short staffed. When the claim was placed they promptly came out to investigate but that was it. Now they need to actually fix my problem!!!! Even American Home Shield has been trying to get them to follow up.

Marla N.

03/12/2020 12:00:00 SA

This business did a terrible thing to me. I had a leak in the house. They suggested I use Jarvis, who came in, suggested I not call insurance and ripped out way too much then didn't send the bill for a week. Shameless business practices, and Aladdin pushed them on me. Very bad. Your reputation is impacted by who you refer. Very bad.

Scott W.

12/14/2022

$575 to unclog a toilet.

Aladdin's Plumbing wanted $575 to unclog an upstairs toilet. Remove the toilet, clear the blockage, reset the toilet. $575.

$575 to unclog a toilet.

When I called to understand the breakdown of the pricing, I spoke with a gentleman, who I was told was the office manager. He was abrupt, condescending, rude, and honestly wasn't interested in helping me understand anything. He did say, in a tone like I was an idiot, it was more because they had to lug the snake up the stairs to use in the second floor bathroom.

$575 to unclog a toilet.

Since the competitive rate was $200 less than what Aladdin's Plumbing quoted me (I did get additional estimates afterwards) and I paid that $200 less to a licensed plumber who also used that same snake on the second floor, it goes to figure that Aladdin's Plumbing included $200 extra in their estimate to lug the snake up to the second floor. Not making it up, condescending office manager, it's what you told me.

It's more 'cause we have to lug the snake up the stairs. Verbatim.

Oh, sorry, condescending office manager, verbatim means, in exactly the same words as were used originally.

$200 extra to lug the snake upstairs.

It's always smart to get more than one estimate before hiring any plumbing company and to ask questions about everything you don't understand.

Aladdin's Plumbing failed by adding $200 extra in their estimate to lug a snake to the second floor of a standard two-story home and then having a condescending office manager as their point of contact to help potential customers understand the estimate.

Kevin T.

06/11/2022 12:00:00 SA

I WISH DID NOT WORK With ALADIN. Wate of time All work orders are denied!!!Home shield warranty assigned aladin.they fond excuse to deny it all except 1 ez job !!!I paid over $270 water bill a month for leaky faucets . Wasted 60+ days!!! Not a fair business or reliable .

Debra C.

7/31/2020

Dylan at Aladdin plumbing was great! Very professional and knowledgeable. Highly recommend this company!

Drew L.

4/27/2018

Aladdin and Dan showed up to my house promptly after I called about my clogged kitchen sink. They very quickly snaked my drain and fixed my problem. Very clean, respectful and professional. I would recommend them to anyone looking for a good plumber

Chaz H.

07/07/2021 12:00:00 SA

Unbelievable poor service. The owner profile says he wanted to spend time with the kids. That is where he must be, because he is not fixing my problem. It has been two weeks since they were out to diagnose the issue.
In contacting them several times, they have come up with a different excuse each time. Fact is, they are not getting anything done, a total waste of my time.
Use someone else, they have failed me.

Judy M.

7/15/2016

Aladdin really made my day today. I'm recovering from a leak, which Aladdin had already helped me with - today my contractor was re-installing the garbage disposal -- the piping to the sewer line came out of the wall completely. This was the last piece in getting my out back together and able to use my kitchen.

I lucked out with a tech who completed his work early and was in my area. He was in my house within 15mins and fixed the problem.

Talk about great service, I highly recommend Aladdin.

They are upfront about what they can do and how much it may cost. I do not feel like they are gouging me in my hour of need. It was reasonable and they didn't charge extra for the quick service call.

Rebecca V.

10/23/2019

Very unprofessional, don't call back when they say they will and don't stand behind their warranty. I had to call them back for the same thing 4 days later and the person I spoke with said it would be a new service call. Also they don't clean up after themselves, they left a smelly sewage mess in my courtyard after he cleaned out his shop vac in my courtyard.

Jan M.

03/06/2019 12:00:00 SA

Aladdin's was dispatched through our home warranty company (AHS). They were on time professional and did a great job. I'll definitely request them next time we need service.

sheri m.

9/16/2021

I cannot say enough good things about Aladdin and his entire staff. We were out of town and our condo leaked into our neighbors garage. They came out same day, gave a reasonable quote, completed the work as scheduled, came back and fixed the sheer wall, on time as promised and gave us a referral for a dry wall repair service who did fantastic work. All this done while we were out of town and having to deal with fact it was access to a unit that was not ours. The neighbor was also so impressed. So hard to find a company like this. They will be our plumber from now on!

Di T.

8/18/2015

We had Aladdin's plumbing out this morning to fix/replace our garbage disposal. They were sent by AHS. (AHS had previously sent out Rite-A-Way Services and they refused to do the job and abandoned us for the whole weekend!) Max from Aladdin's came in, took one look and immediately did what was necessary to get us up and running in 40 minutes! He was polite, respectful, punctual and professional. We could not ask for anything more! We will definitely be requesting them as our service provider in the future.
I see that they have some negative reviews, which seem similar to our experience with Rite-A-Way, but Bob (Bobby?) was very clear with my husband about what we needed to do in preparation for their visit, which I think made all the difference. Thanks to everyone for your professionalism and for treating us like human beings!

Anita H.

12/16/2021

We have an American Home Shield warranty. It includes plumbing issues. My husband pulled the button the diverter in the shower the first time and it poured out water and was leaking behind the tile. AHS sent Aladdin's Plumbing. He said he would have to replace the 6 inch (estimate) piece of pipe and he would return. We got a call saying Aladdin's plumbing would not do the job unless we paid an additional $225 for the job. Unknowingly we paid it. When Tony returned to complete the job, it took him less than 10 minutes to remove the old pipe and put in a new one. And for that we paid the $75 copay, plus the $225 for a total of $300. I am absolutely apalled, and will not ever use Aladdin's plumbing again. AHS refunded the $75 that they charged, but still the $225 was outrageous for a 10 minute job.

Dana N.

9/19/2016

I just want to let you know how disappointed I am with your company. I had a young guy here today to fix an issue with my toilet. I just had brand new floors put down and I told him that so he was aware. He had to remove the toilet didn't even put a drop cloth down to cover the floor. He fixed the problem and he made a complete mess there was dirt/crap whatever all over the place. My grout is reuined and he didn't put the toilet back on properly!!! I will never allow anyone from this company to come back to my house! What a disgrace.

Elmer M.

7/17/2021

Had a leak, got response and a plumber set to do the job, got the pipe fixed and leak done in less thank 1/2 hour

Tamara W.

01/06/2022 12:00:00 SA

ALLADIN'S PLUMBING IS GREAT! They communicate well and do their best to make same day appointments. They handled my water leak fast and did great work. I found the reasonably priced and the employees are very respectful. I would use them again and highly recommend them .
Tamara Wilson

Linda C.

4/16/2022

Jeff-is so smart kind and an excellent plumber we had leaks behind our walls!
Jeff handled everything in a timely manner
We are so lucky to have found Aladdin plumbing
Thank you so much Jeff

Caroline D.

6/27/2018

Aladdin's Plumbing services are wonderful. They were here when they said they would be both times. The technician was so professional and corrected the problem the previous company had left. So Thank you very much. We will be using Aladdin Plumbing in the future

Ed M.

01/02/2019 12:00:00 SA

I have seldom seen or worked with any company who is so interested in solving problems, and satisfying customers. Having them out for a slab leak, and re-route was expected to be a nightmare both it time and costs, but not so...
They came, made the assessment, advised us on the best approach to solving the issue, and promptly went to work....even late in the evening to get the repairs done. All the time, they kept the area very clean, and tidy. I would DEFINITELY RECOMMEND THEM TO ANYONE NEEDING PLUMBING WORK. BTW...Aladdin's building background and experience is an added bonus....

gina b.

5/27/2018

Water heater out on SAT afternoon on memorial day weekend. I have Amerisheid and they use alladin. tech arrived (nice person) set the heater to drain, told me it would be about an hour or so. Sunday and water is constistantly POURING out of the hose, flooding my garage, the neighbors garage and flowing down the street. .

Alladdin responding and are coming to help YIPPIE! Sorry its a holiday weekend but this is an emergency Thanks Alladdine

Miguel A.

08/07/2017 12:00:00 SA

Unfortunately I have had many issues with my plumbing at my home. Fortunately I had Aladdin help me out for all the work that I needed. Whether it is the main boss man himself doing the work or one of his capable technicians I can wholeheartedly recommend this company. My first experience was for a leak in my wall. The technician they sent out not only fixed quickly but went out of his way to explain to me how it occurred and left my home in better condition than before.
Most recently my home had a slab leak and I contracted Aladdin to do the entire re-route of water lines in my home. It was not an easy job but they did what was promised and I am very happy and satisfied with my experience. I had a lot of water damage related to this slab leak and Aladdin referred me to Erich (from A#1 Emergency Service, please also see my review on them). I was very grateful to Aladdin for this as I was able to get my home fixed and back to normal in a timely manner after a re-route and water damage, which if you have gone through this you know it is no easy fix.
These guys are punctual, efficient, reasonable and explain everything to you. Thank you Aladdin.

Rita L.

07/07/2020 12:00:00 SA

Water heater leaking.. the next day Aladdin was out here & set up a temporary while Jarvis worked repairs. Great knowing we had hot water.

Bob C.

10/28/2021

We had two issues: The garbage disposal was plugged up and the kitchen faucet was loose from the counter and would not swivel very well. Tony came into fix both problems within 1/2 hour. He was friendly, courteous, and know what to do.

Jodi E.

2/15/2016

Dan at Aladdin's plumbing was extremely helpful & super friendly to me & my dog. I would definetely recommend them to all who have plumbing issues.

Melissa S.

8/22/2014

I appreciate the response, however, I double checked my original quote from your technician, and the water softener move was NOT included as necessary, therefore, I was not notified until 2:45 p.m. the day before installation leaving me no option. It's not the fact that I had to move it...I understand, and if I had been informed in time to arrange for someone to do it more economically, I wouldn't have been upset. The warranty company agreed with me and reimbursed me for your charge.

Saeed M.

8/14/2017

Dan came out to inspect my clients home for potential leaks. His customer service was exceptional! I would highly recommend to everyone to ask for Dan to help you with your plumbing needs!!

daniel e.

6/16/2016

We used Them for a plumbing issue and Dan came out and was professional and took care of everything quickly. Thank you for the great customer service. We run across many plumbers and appreciate the straight foreward, quick service. I would use them again.

Andrea A.

09/03/2023 12:00:00 SA

Aladdin's Plumbing did an excellent job replacing my water heater, and every staff I spoke with provided EXCELLENT customer service! The plumber who replaced my water heater, Alan, was prompt, professional, kind and did excellent work.

Willaim P.

5/24/2020

I live in Dove Canyon. For the past year the area under the kitchen sink was chronically damp. Finally I cleaned everything out under the sink, turned on a bright light got under the faucet area and spotted a leak under the faucet hose. It was drip-drip-drip from under the faucet collar. I called ALADDIN's PLUMBING (Mission Viejo), and they were out in 2 1/2 hours from my call.
The called me 20 minutes from ETA and announce their arrival.
The plumber was ON TIME, professional, courteous and experienced. quickly informed me yes there was a hose leak and recommended a new Pfisterer kitchen.faucet and Air Gap. Besides installing the faucet he also replaced and installed new water hoses from the wall valves to the faucet at NO CHARGE. In and out in 35 minutes. Plus, if something goes wrong after the service,
they guarantee the work - NO CHARGE when it's their issue, or the new part fails.
Aladdin's is the very best.

William Potts

Only one Plummer to call: Aladdin's

Ronda Mark H.

12/22/2017

If you want an amazing, trustworthy and reliable plumbing company, look no further than Aladdin's Plumbing!!! Dan was extremely thorough and professional. We had several plumbing issues in our master bathroom and very old hardware. Dan was able to tackle and fix everything!!! Thanks again Aladdin!!

Joe M.

4/15/2023

This company service response is terrible. Poor follow up on customer request for installation of a water filtration system. A week plus passes by with no reply until I called back. Then their quote was outrageous! This company must think we are stupid! They were charging a ridiculous price for installation for only two screw on valves and one PVC pipe. I would never have this company install or repair any of our home needs. Prospective customers be forewarned, get other bids and stay away from this company.

Linda W.

11/05/2018 12:00:00 SA

Great service and communication. Quickly found the pin hole leak in the pipe in my garage, fixed it and left the area tidy.

Ronaldo R.

8/18/2022

This is the worst company. I had to work with them because of home warranty american homeshield. The guy who came told they need to order new parts, its been 2 months and they are not even responding to american homeshield it seems. Now, ahs has assigned some other plumbing company. Waste of time.
Bigger issue was, when they came to check on the issue through ahs, I asked the guy jf he can help removing the dish washer because we were purchasing a new one (i paid out of pocket). He removed and left. I specifically asked him to check the valves after removal for any water leak. He said he did and I also verified and it was ok. After few hours, kitchen was all water because of slow drip. I had to spend hours in the night to dry the floor and baseboards etc with all available fans I had and also to route the water drip to some bucket. I called them the next day and other guy came to replace the valve. He said, the first guy should have replaced the valve because by looking at it, anyone can say its old and not properly threaded. He said lot of times you may not see the drip right after removal but after sometime. Any good plumber will look at the condition and just replace is what he told.
Anyway, it was a messy experience with them and I asked for refund because of all trouble. No response.

Sina G.

2/13/2015

Had to go with this company for my Mom's house plumbing issues as part of the American Home shield's warranty. The guy came in, very impatient and rather rude and left the faucet issue untouched since he was there for the leak under the faucet only. When I asked him to let me know what's going on with the faucet, he told me that his job doesn't require him to provide technical explanations to customers!!!
Very disappointing service and kudos to American Home shield for contracting with these unprofessional and lousy company!

Janine K.

6/25/2021

This Plumbing company is nothing but liars and rip-offs... They came out via Jarvis Restoration Company, as they subcontract with them, and I had a supposed slab leak. I was already looking for a repipe company to repipe my home, to raise its value for resale. Aladdins Plumbing heard me talking about getting a repipe, and after I wasn't going to use them to reroute my pipes, they went out of their way to declare they were in the business of repipng... This was a complete lie on their behalf, II trusted them because of Jarvis Restoration and their reputation., and did not check yelp at the time I contracted with them...
They quoted me $8900 for repipe and $2000 for drywall for an 1880sqft house in AV. I called them before contracting with them to ask them why the bid was so high, and the owner of Aladdins Plumbing got on the phone line and said, Well, you can get a $4000 job, and you get what you pay for!.... All I can say is I got screwed on every end double time... Please do not use this business unless you want to get screwed over... They did everything substandard, and actually they weren't even at the repipe, wxcept to collect a check, which I cancelled by the morning...I insisted they pull a permit, which they barely passed and it cost an extra $5000 just to repair my drywall, since they hired people with 0 experience to do the job... I could keep going on about the damages they did to my home, as there were so many, and they said they would repair, yet still have not done so...

Tammy D.

3/23/2023

HORRIBLE !!!!!!!!
Read the reviews. I agree that there should be an option for less than one star. Waited 3 days for an appointment for a broken water heater. Tech arrived and said he would immediately let the company know that parts were needed and recommend a replacement. Told me I would be contacted within the next hour or so to schedule. I did not hear from anyone so I called. They did not have any information submitted and claimed it was standard process to not enter any information until the next day and maybe I should try back tomorrow.
I HAVE NOT HAD ANY HOT WATER FOR 4 DAYS and I should just try back tomorrow?????
Find a reputable company. This is not one.

Robert S.

12/13/2015

I read thru the reviews here after my home warranty, AHS referred them to me for the job. (My water heater pilot was not staying on.) I saw a number of negatives but decided to continue with them regardless.

My experience with them was excellent. I called them around 10am and spoke to Bhakti. He said they were very busy and couldn't get a guy out until Monday. After explaining the problem, he thought it might be a quick fix and he said he'd try to get someone out there that day to do it. He called back an hour or so later and said good news, I've got a guy that can come by today.

The technician, Jeremy showed up. Very nice guy. He knew what he was doing, was professional and got the job done quick. I now have hot water.

From my experience, these guys are great!

Doug A.

1/14/2016

Phenomenal service. We had a emergency issue with a pinhole leak. Even though they had a heavy schedule, they squeezed us in. In and out in 20 minutes. Great job!!

Stephane M.

01/08/2019 12:00:00 SA

Dylan was absolutely amazing and was able to take care of the problem right away. He arrived early, was thorough and explained the situation well. I highly recommend Aladdin's Plumbing.

Steven B.

3/24/2023

Aladdin's Plumbing was contracted through American Home Shield about a leaky shower faucet. The plumber came and looked it for about 1 minute and said he needed to call AHS. He told AHS that Customer tried to repair the faucet and broke it (which is not true, I never did anything to the faucet), so it was not covered and asked for $500 on the spot to fix it and I declined. AHS told me there's nothing they can do and I needed to call Aladdin's Plumbing for the repair. I called them 3 times and every time the receptionist said only the office manager could help me, but he was busy all 3 times and would call be back. He never called me back and my faucet is still broken.

Christopher T.

5/19/2017

Amending my review of Aladdin, after my last experience the manager contacted me personally and rescheduled an appointment to have a toilet replaced. Bhakti followed up with me personally and sent over Dylan who was very helpful in answering all of my questions. I would definitely recommend Aladdin after this experience as they were competitively priced and made sure all of the issues I had were fixed.

Thanks guys!

David H.

5/13/2014

I scheduled an appointment the day before and was told the plumber would be arriving between 9am-12pm. At 12pm I called the receptionist who said she didn't know where he was and didn't have anything else to offer. By 1:30pm I called again and she began blocking my calls. I knew this was happening, because my landlord was able to get through on the first try. It is now 2:30pm and the plumber is still not here and I will lose a whole days worth of work. Do not trust this company's service or ability to communicate in a professional manner.

Phil S.

10/30/2017

Fast, efficient and courteous. Very pleased with the staff and the plumbers.

Salma R.

6/14/2017

Dan Toker from Aladdin's Plumbing was awesome! He did a great job fixing our water heater and a few of our other plumbing issues. He explained everything and was friendly. And, he liked my dog which made me happy!! He even played with her and petted her and she was loving it! For all these reasons I highly recommend him!

Sopa S.

10/01/2022 12:00:00 SA

I do not even know where to start with this business. My shower head in the guest bedroom was leaking and I got assigned Aladdin's on 8/1/2022 via America Home Shield. It's now October and it isn't fixed yet. Between poor communications and slow response time to come do work on the shower head, I'm beyond frustrated.

The repairman is nice enough, but 3 weeks was wasted when he came to review, then attempted to order the parts, and came back to take more pictures. 2 attempts were made to fix the issue, but iall failed. The last attempt left a mess and a non-functional shower.

I'm still waiting for them to contact me about another attempt and it's been 2 weeks. I can't recommend them based on my experience. I hope my shower head is fixed soon as it's been over 2 months! I mean - cmon!

Carmel A.

1/19/2017

I would give them ZERO stars if I could but Yelp wouldn't let me. This company is probably the WORST I have ever had the misfortune of dealing with. I have been waiting 2 months for them to come out and replace a broken handle on my toilet. Every week I call, there's a new lie and excuse. Totally unprofessional and discourteous. WORST PLUMBERS IN ORANGE COUNTY

Dehdee G.

5/15/2023

One of the worst plumbing companies I have ever worked with. The office secretary Cami (apparently new and needs to be fired) is unprofessional, unable to speak appropriately, rude and disorganized. She has messed up my appointments left and right, and has the audacity to argue with me and doesn't stop talking. The plumbers that have come out have all been nice young guys, but Alan treats his trainee with a lot of disrespect and it's very unprofessional to see. He also needs an attitude adjustment when asked to come out to finish the job he started in a timely manner. They also do not come with the right equipment, have caused more damage in the process of trying to fix my issue, and need to keep scheduling new visits to fix the issues they have caused, which they keep cancelling due to scheduling conflicts. So I am still deal with a plumbing issue that has not been resolved almost 4 weeks later. I am frustrated beyond belief with this company. I tried to speak with the supervisor Bakhti to get my issue resolved and that has gotten me nowhere. He doesn't respond and never followed through. Look somewhere else...don't bother with them. If they can make money somewhere else, they will drop your problems without a care in the world.

Look at the negative reviews in yelp for this company and see how the owner responds to them. Lack of care and compassion. Also read the 187 not recommended reviews at the bottom of the yelp page that the yelp algorithm filters out...that should tell you everything you need to know. Don't work with them.

Megan C.

6/22/2019

Someone from Aladdin's plumbing came to my house last night to help fix my water heater. He said he would be back with the part and never came back. Haven't heard from him all night or today. It's awful. Don't trust it. On the phone with my credit card company to cancel my charges. I even spent at extra 100$ to have him come out for an emergency and tipped him 20$ for it being so late. Literally awful.

Milton L.

9/25/2019

Dan from Aladdin's plumbing came out and installed a new valve and shower head for us. Although the old plumber did a poor job, Dan was able to use his skillful precision to extract the old parts and took care of the new install. He is a true professional and is knowledgeable and dedicated to helping each customer.

Eugene C.

1/17/2017

If possible, then I will give 0 star !! 1st visit, they came and charged 1 hour rate for 10 minutes stay, claiming no problem. After 1 week, same problem occurred , and my water pipe exploded, and dirty water was full over the ceiling! They did not honor the warranty, and charged 3 hundred dollars to clean out the pipe, and then claimed the toilet was the key. They came and gave me quotations of knocking out my toilet and replace a new one to solve problem. I then filed an insurance claim for replacing a toilet. They came after I bought a new toilet. Again they came and said that they never said that, so they needed to charge me everything out of my pocket to replace a toilet !!

Brooks K.

5/25/2023

we've had Aladdin at our house four different times, and four different jobs , they diagnose the problems and fixed trouble , excellent job . Allen & Jeff

Kari S.

8/16/2016

I was so happy with them the first time they came out, he was going to pick up the part and come back during the weekend. Which never happened, we called them 3 days later to try and figure out what happened we were given a run around. Set a appt for a day between 1 - 4, they called around 3pm and said he would be here around 5pm due to his job. We hadn't heard anything and it was 6pm, we called them they gave us another time.
Then Dan called me and said I'm a hour out, but will be there at 8pm my husband called again. And he we sit, my husband and Dan got into a argument, and he threaten my husband that he could cancel the service because he tried to fix the part. Which he never did. We just wanted to cancel, I'm tired. He said he was right around the Corner and would be here in 10 minutes. Now it's almost 8:40 and still know ones here. I'm tired of the run around, I just want my shower fixed. They have been paid, but I haven't recived any service. Just give me my money back.
At 9:15 pm he showed up and said sorry to my husband it had been a long day. That's fine, but it still doesn't matter to me ,his office called once and then it was our job to figure out what was going on the rest of the time.

Patty R.

2/25/2022

This company is awesome!!! Came out when no one else could and saved us from a flood disaster.

Patty E.

10/07/2018 12:00:00 SA

Best plumbing company- honest, knowledgeable and experts in their industry. Dan is an expert in his field. I would highly recommend this company. I will definitely use them for any plumbing needs in the future.