Today Orestes, the owner, came out to fix the leak under my kitchen sink. We have a 2-10 home warranty, which I filed a claim with them and they gave us United Plumbing & Draining Services, LLC. I called within a couple minutes of getting the 2-10 work order and called. Orestes answered.
I explained the problem and he asked when I would like him out. I asked if he could come out today and he had availability in the afternoon (it was the morning when I called). It turned out to not be the cold water valve rather a quick connect fitting from our reverse osmosis that the person that installed that system didn't do a great job of putting the fitting on.
Orestes wasn't sure if the kitchen faucet would be damaged in the removal of the quick connect fitting. It turns out he was able to get this part out (with a lot of work) without damaging our faucet's plumbing. He had to go out to buy the part and returned and got the leak all taken care of. No more leaking.
I had also asked him if he does work on hot water heaters and he said he does. I asked him if he would show my husband and I how to make sure to properly drain our hot water heater. He went through the steps with us, telling me I should write the steps down, the order in which he did things, and the timing. He explained why the order and timing, which was super helpful. Our hot water heater isn't too old, 2.5 yrs old, but we had never done the yearly draining I thought we were supposed to.
Anyway, aside from the 2-10 warranty fee payable to him, I gave him a little extra for being so kind to explain and show us how to drain our hot water heater. At first he refused the money, but my husband and I thought it was only fair he get some money by empowering us to help keep our hot water heater healthier for longer.
We are very appreciative of the good work Orestes did as well as him being such a decent person by making sure our leak was taken care (the root cause) and we were good to go. So if you're in search of someone to do a good job, honest, give Orestes a call for your plumbing needs.
