Recently used Rob, owner of Harley Plumbing to flush our water heaters. He came the day we called him. Turns out the plumber who installed our new water heater hadn't hooked it back up to the softner. Sigh. Rob checked all our water heaters. Replaced a bad coil in another. Came back the next day with the part, as promised. Nice guy. Great price. Everything works great!!
Now the contrast. We had an appointment with Parker and Sons. It took a week to get an appointment. Morning of I get the precall. 20 minutes out. 50 minutes later I get a call from tech asking where I am. He was in a town 40 miles from my house. The fun part? My street doesn't come up in any map for that town. He tells me it's too far for him to drive. I call back in. No one can tell me when I will have a tech. I ask for a manager. They are ALL in a 2 hours meeting. Can't help customers. The following day at about 10:30, I get a call back from the customer service manager telling me they will reschedule at my convenience. News flash! My convenience was the prior day when I stayed home to meet you & you were a no show. Call Rob at Harley Plumbing. He was great!!
