Before & After Plumbing and Drain

Pete came by fixed my hose bib and discovered a leak in garage from supply line , fixed need day ! He went above and beyond the call of duty ! Awesome and clean job

Before & After Plumbing saved the day for me! Tommy was so smart, efficient, patient with questions, and has outstanding skills. The office sent him right out after my plumber of many years didn't know when he could get the part or when it could be completed...leaving me with no shower for my special needs daughter--even though I gave them the Kohler cartridge information last week. Before & After Plumbing came right out after hearing about my old plumber leaving me with no solution, and Tommy was confident that he could get the part and have it done as soon as back with the part. Before & After Plumbing kept all their promises, and Tommy was so efficient and trustworthy that I had him do a few other small plumbing jobs. Thank you so very, very much for your outstanding cutsomer service and pride in  workamanship.

needed a backflow preventer,  watts 1-800 M4 1 qt, Anthony said the part was 825.00.  After the part was installed, I checked on the internet - the part normally costs 99.00.  I was disappointed in the price of the part compared to what I should have paid.

Just needed a second opinion on the price of a water tank replacement. They got back to me and gave me the information I needed to make a decision on the selection of a contractor.

Had a leak coming from the wall next to my Master bedroom, Definitely appreciate the service from Chris and Landon both provide great service, explained step by step what they were repairing. Chris was straight forward on the pricing very reasonable and would definitely be using again if any other plumbing issues occur. Thanks again for the fast service

Used this service to replace both bathroom toilet floats and supply lines.

Fast and efficient ... not too expensive

This was the only company of 4 that I called that would give me a quote over the phone.  They arrived very quickly and the service was great.

Ignacio came out to fix a stopped up toilet which made sewage come up the bathtub as well. He snaked the drain from the outside and it fixed the problem, however he said he was going to snake the tub from the inside as well which he didnt do. The job was supposed to have a 6 month warranty. When my husband called because the tub was stopped up they couldnt come out for 5 day. Its a 24/7 service, seriously. When Ryan did come out I informed him that it may just need the hair cleaned out of the top part of the drain which I couldnt open.because did not have the tools. He stated that it would be $145 to snake the drain again. Really because that is what I am certain that the warranty should cover. Ryan wouldnt even open the drain and clear out the hair. He basically insinuated that he was going to find another problem to charge for, so on that note I let him leave and called Amber to ask what the warranty covered. She then told me that she would have to ask Ryan! She should know what their warranty covers. Anyhow, I am not stupid I have an associates degree in construction.. I am a certified electrician and have a whole lot of plumbing knowledge as well. This company is a rip off and will try to charge you for services you do not need. Immediately after Ryan left I went to my neighbors and borrowed tools. I fixed the problem in 5 minutes and they lost business. My landlord will no longer be using them for any of his properties!

Desperate need of a plumber since water was gushing from a toilet and up through the shower drains. After calling a few other companies and getting ridiculous quotes, the person on the phone said they didn't charge to come out. I told them my issue and he quoted me $215, but explained that if I didn't have clean-outs it would be more expensive. This house is pretty old so, if there are any clean-outs it will be up to them to find them. Richard showed up in less than the time estimated, which is a huge plus. Unfortunately he could not help as the snake he had was not long enough. He didn't charge me which was great. I think he felt bad for us.

Had a bad odor in our bathroom and this company was very proactive in coming to our rescue and was surprised by the  honest and friendly service we received. Turns out we were the cause by not utilizing some of the bathrooms in our house. Could of gouged  us on this  project but instead gained a customer for life.

I had leak under my sink. Found this company online, looked like a great company I would want to work on my issue.
I was wrong. They came out to our house and charged me 272.22 dollars for a replacement part but did not give me a break down on what I was paying for. I called the office and was told they would get back to me. After 12 or so hours I heard nothing. I called back a got a gentleman who I told him why I was calling, and he said we do not give break downs on what we charge. Well, if they were a reliable company and want repeat business, they would give their customers a break down on what they are paying for.  The only reason a company would not give a break down on what they are charging is due to overcharging and ripping a customer off.   My suggestion would be to 1. get the price break down before using their service. 2. go somewhere else. There are too many other companies is the area to use, that do give a break down on what they are charging.  Never again would I call this company, or suggestion then to friends or neighbors.
Bad news.

Absolutely WORST customer service EVER!! If I could, I would give the company 0 stars. Ryan, was very rude from the beginning and escalated to a nightmare! As a new home owner, I am the type to ask  many questions especially if I am paying a large amount of money to fix issues around my new house. As I was asking questions, Ryan was very impatient and aggravated towards me. PLEASE EVERYONE don't come to this guy! What he wanted to charge me was insane as I went to someone else who was much nicer with a reasonable price.

On a Saturday afternoon at 2:30 pm. Got a call about water mysteriously coming from a wall at our office. That's right--SAT AFTERNOON!!   No problem for these guys. We called and they promptly responded and met someone at the office.
They had to cut through drywall snd found a pinhole size leak. What a great job. They even got the drywall and were able to
tape it back into place  so there was no hole in the wall for patients to see. Price was very reasonable. ( especially with March Madness going on)

My shower handle was difficult to shut off and had a small drip. I was a repeat customer...was. The repair took only 20 min and cost $327 to replace a part I found for $25 at Lowes. After talking with the owner he discounted the price 10% to $294.30 because I was a repeat customer...was. So in the end $269.30 for 20 minutes of labor. You make the decision if this is reasonable.

I called Before and After to replace a leaky water heater. I used their online chat in the evening and a rep called me back within an hour and had a plumber scheduled for the next day. Marcus arrived on time, was professional, explained my options well, quoted me a fair price and even saved me some money. I scheduled the install and again Marcus arrived promptly and installed our new heater with no issues.

I really appreciated Before and After's fast response, communication and willingness to answer my questions.  Far too often you call a contractor who shows up late, doesn't communicate well and isn't willing to answer questions. I'll definitely use these guys again if and when I need a plumber.

Actually we listed this review under my fiancee's name for security purposes. What I described in my review ABSOLUTELY HAPPENED!!! This is a company that HIDES when you try to locate an address for them. That speaks VOLUMES!!! STAY AWAY from Before & After Plumbing at ALL COST!!!

Our serviceman, Chris, was clean, polite and very good at his craft.  He arrived on time and gave us a free quote which was reasonable.  He completed the job in a very short time after testing his work, toilet install and provided our one year guarantee.

Before & After Plumbing and Drain go above and beyond making sure you are taken care of.  Ryan and his crew are 100% customer service driven and that speaks volumes to me as a home owner. I had a leak in my ceiling and filed an insurance claim, insurance company sent out contractor to investigate and in the process caused damage to my main water line when they cut into the ceiling which by the way the contractor that came out did not tell me they damaged the hose.  Before & After Plumbing came out after the insurance contractor and informed me that they had damaged my water line and that I also had water damage in the ceiling that the insurance contractor that was sent did not tell me.  Bottom line Before & After Plumbing fixed the initial problem and fixed the damage the other contractor had caused.  Ryan has also taken the high road with the other contractor who caused the damage and worked with me and my insurance to cover the cost of the damage to repair the water line along with the owner of the other contracting company.  Which Ryan was by no means obligated to do so but he chose to be that guy and that company that looks out for the customer.  I am very thankful for him and his company's honesty.  You will not go wrong with choosing Before & After Plumbing for all your plumbing needs!

I had a plumbing issue where another company had come out the week before and they snaked they insisted it was tree roots in the line likely and the problem would cost me thousands. Either way they left after getting the clog out and the draining stopped backing up into my home. The previous company was sent out from the home warranty company.

I found Before and After on a Community Facebook group and took a chance and gave them a call when the problem started again a week later. He came out and snaked it and put the camera down there and found no tree limbs at all and that the previous company didn't snake it properly they only poked a whole in the blockage they never cleared it.

I was so happy to have called them and have them come out. I called late in the evening and he came out first thing in the morning like promised. Great service, friendly and honest! I'd recommend to anyone!

I noticed a bubble in my drywall by my shower and called Before and After immediately. They were out rather quickly but within 10 seconds of being at my house they brushed it off saying it was a seal on my shower and insurance wouldn't cover it. This didn't seem right to me so I contacted another plumber from another company that came out an hour after they left. This plumber brought tools in and thoroughly looked and determined my shower drain was broken. He contacted someone to review with an info-red camera and within an hour I had dehumidifiers in my house. Within one day I have an open claim and my shower/drywall cut out to have the whole area dried out. I'm very happy I didn't take the advise of the Before and After plumbers. Left unattended this could have turned into a very long and costly repair. Maybe it was a one off but I just don't feel it was right to brush it off as they did.

After a lot of company one of my toilets was solidly plugged and I wasn't able to clear it with a plunger or any of the other internet tricks.  The water wasn't clearing at all except to come up in the shower.  I spent a couple of hours reading reviews on different plumbers and chose to call Before and After Plumbing.    I usually look for someone with many reviews but I liked the three they had and the reviewers seemed competent when I researched them and I liked what they had to say.  I liked that the owner used his face instead of a logo to represent his company.  I also liked that he is a small business owner and I prefer to support small business and someone on the west side.  When I called he told me they do not charge to come out to estimate a job but he, from the description of the job, gave me a range of $370 to $500 on the phone.  Richard arrived the next morning, in the middle of the two hour window.  He was pleasant and easy to talk to but also has over 30 years of experience as a plumber.  He was neat and organized and explained what he was doing each step of the way and what he was looking for.  He also gave me an easy trade tip about root prevention, which I appreciated.  At the end of the job the toilet was back on and caulked, and the bathroom was put back together like he found it.  While discussing the job he gave me another trade tip on cast iron pipes and low flush toilets.  He then checked another toilet in our house that came up in our discussion about low flush toilets.  He tweaked a line in the toilet and replaced the flapper, he said it was sticking but I didn't notice it until after he replaced it and it was working smoothly.

To finish up, the bill came to $374.80, which is the low end of what they had quoted.  It comes with a 120 day warranty that includes one free cleaning if necessary.   There was no charge for the extra time and the part for the second toilet.  

According to Richard it is just the owner and himself. He loves working for the owner and says he is a stickler for honesty.   I certainly feel confident giving their name to anyone who is in need of a plumber.

I was in need of plumbing services for problems stemming from the hot water tank.  Ryan came in and determined that the tank needed a new termal coupler and burner unit as the gas was not staying lit to heat the tank.  A.O. Smith (tank manufacturers) sent a new one out the next day as we paid for overnight delivery as Ryan did not have any luck finding a new unit from the city suppliers.  We got the new unit and it still did not fire up to heat water.  Ryan once again called A.O. Smith and they ran him raged troubleshooting the water heater problems.  After much argueing with the manufacturer he requested they send out a new thermal coupler and heater valve assembly.  We received that one and behold, it worked.  It seems the first one they sent out was also defective.  Ryan worked diligently even though he had to work much longer than it should have taken.  The problem was the repair parts the manufacturer sent us.  This guy will keep on working throught the problem no matter how long it takes to satisfy his clients.  I highly recommend this plumber to anyone who needs services.  You rock, Ryan!

I called Before & After Plumbing at 8 am for an estimate to replace my hot and cold laundary valves as I was unpleasantly surprised as I disconnected my old washer (a few gallons filled my washroom until I turned the watering as my wife crimpedthe hose).

At 9:30 am, Pete showed up and assessed the situation, and quoted me an estimate.  After giving me a discount and then matching a competitor,  the replacement valves were done in 20 minutes.

Two hour turnaround and Home Depot delivery appointment 11-2 PM and setup for new washer saved!  Pete and the company are awesome.  Thank you very much!

Thank you Tommy for your great service and plumbing work in our duplex at South Mountain area in Phoenix. We appreciate your quick response and professionalism. We will definitely keep you in mind for future jobs. We're also thankful for Kray in your office who communicated well and immediately set up the appointment for us to service both units.

We've had Before and After here several times over the past 6 years we've lived here, Every time they come they take care of the problems quickly and the prices are reasonable ( good labor isn't cheap & cheap labor isn't good)!
Thanks to Tommy today for listening to an issue I had and coming up with a plan to fix it.  Well done.

Moved into new home with 50 year old systems, slow drains - easily clogged.  Wanted to proactively check the sewer lines - had received a coupon mailer for camera scope and checked Yelp.   Glad I called - I was able to get scheduled easily and Chris came out with equipment to inspect the lines.  I appreciated his thoroughness and answering my questions, plus put good effort regarding keeping floors as clean as possible and was respectful in every way of my concerns and home, and was really careful of ladder against tile roof etc.  He recommended adding a exterior clean out port which makes way better sense than current port between the washer/dryer in the inside laundry room ... as well as descaling the system which solves the clogging issues.  The work was done a few days later and Chris took the time and care to save a bush in the way of new clean out, and replant when the area was filled back in.   He kindly responded to every concern I had.  I will call Before and After for any other plumber issues/ hopefully none any time soon... but it's a relief to know a good and reasonably priced plumber when you need one!!

I wanted updated my review Before and After plumbing came back on Tuesday repair my washer machine hook up with no charge
That very nice of them do that
I appreciate there great service

Highly recommended!!  Terry and his partner were great to deal with and talk to while they worked.  Fees were very reasonable for the job they did for me.  Will use and recommend these guys every opportunity.

They give free quotes, 24 he service and the prices are very reasonable. I love that the technician was very knowledgeable and explained everything in detail where I would understand what he was talking about. I am a forever customer.

I called around 11:30am for a leaky sink. It's 1:20pm and everything is finished and working perfectly! Sam was professional, courteous, and speedy. I'm so happy to have found a company that so fast and effective. Thank for your prompt service!

We've had Before and After Plumbing out for a few different issues. The prices are always reasonable and jobs well done. Our home was built in the 50's and they have battled sawing off cast iron top hats to the toilets, relaying the pipes for a wall mounted kitchen faucet, and taking off a soldered on shower head. There 24hr. answering service makes it easy to schedule service or have someone come out right away if there's a problem.

I wrote this review under a different account on 09/22/2020, I no longer used that account, therefore I am moving that review to this account.

I had a rental house in surprise, my tenant said there is some sort of sewer like smell in the dish washer area, first time when I called and talked to Terry, he knows what he was talking about, then he asked me to call the appliance guy Brian, I called twice and left voice mail, and even sent a message, never got reply; then I called back again, and Ryan picked up the phone, and I asked him what his thought is for the issue, he taught me something that Terry did not mention, which was good, then I complaint that Brain never called me back, then he said he got Brian's personal cell, which I don't have. He got a hold of Brian and Brian told him he would return my call but he never did; I told Ryan I was not happy about Brian and asked for another guy, he gave me Sam Robert's phone and I had called, and same thing, never got reply, so instead of calling them back the third time, I gave up and wrote a review here. In conclusion, Terry and Ryan are nice and seem to know about the issue and how to fix it, but for some reason, all the appliance guys that they asked me to contact never called me back or return my texts, which really disappointed me, so this company is only for 'plumbing' and 'drain', and does not deal with any issue related to an appliance, such as a dish washer hose.

Ryan did explain to me that they have no relationship with those appliance guys, because the appliance guys have their own companies, and they do not work for 'Before & After Plumbing and Drain', but as a first time customer seeking for help, this experience is just not pleasant at all.

I am adding one comment after I read Ryan's review, They called him and left messages they have all the documentation. I want to repeat that the appliance guys never called me back and I got no messages from them, and I am actually interested in seeing those 'proof'.

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Comments from Ryan D.:
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9/25/2020
This potential customer called several times. Terry and I were more then happy to answer questions.  After talking to the customer on different occasions we referred an appliance company to him. The appliance company didn't call him back he said.  I called the appliance company back and told them what had happened.  They called him and left messages they have all the documentation. So for the 3 stars we don't agree we did our part. If we needed to go there to resolve the issue it would have been done all already.  We should have got a 5 star for answering all questions and taking a lot of time on the phone not 3 stars. We didn't do anything wrong by referring another company that does work on appliances because we don't.  It should be the appliance company's review not ours.
Thank you

10/5/2020:
I want to repeat. This review is not ours we don't work on appliances.  If a company tells a customer to call someone else because they don't do the work the customer wants it's not our fault that company doesn't call the customer back. Even though we reached out to the company and they said they left messages and no call back from the customer.  This review has nothing to do with our service as a company.  We will continue to serve our customers with plumbing issues not appliance issues.
Thank You

Was able to come out on time for appointment and take care of the clog in our toilet. Expensive repair for a potty training toddler but lesson learned on our part lol the tech was efficient, detailed and friendly. Would highly recommend and use again if we have any issues in the future.

Great service.  Called them needing rapid assistance.  Got very quick response.  Reasonable billing.  Terry is great and I am going to be using them from now on.  Exceptional service!!!  Thank you!

Thank you Ryan!!!! Amazing and Grateful!!
Helped during an emergency when I could not be there!

Knowledgeable,  on time, received a call back on a Sunday  from Ryan to schedule for monday morning.  Ryan was there when he said he would be, assessed the situation, told me what needed to be done, wrote a free estimate which I think is great.

Start to finish it was a great experience. Asking for a quote and booking the appointment all through yelp make it super convenient and easy. They were nice and friendly. This was a service request for my mom she had nothing but good things to say about her interaction with the tech that came to her house.

Wonderful Fast Excellent Service

We had a plugged sink.  Although it was a Saturday Terry & Jack arrived within one hour!
They quickly remedied the stoppage.  Both were so professional and friendly that our relief was tinged with friendly gratitude.
High recommended.
Also, the charge was very, very reasonable.

The plumber, Chris, replaced a water softener I purchased and had at the job site along with all the necessary parts.  He replaced it over a period of 4 hours with two trips for parts and one probably included lunch.  I was standing in the tenant's garage the entire 4 hours.  Then today the water softener leaked because he didn't install the drain tube correctly.   It was $375 dollars for parts and labor...this company charged my neighbor $150 for the same water softener replacement. I hope there is no damage to my tenant's belongings in the garage.

We had a mainline leak near our water system junction. Tyler & Nste responded within less than one hour.
Because of previous jury rigged repairs thevfix was complex. Tyler was patient as I tried to grasp the problem and necessary repair. He explained things so well and anticipated a repair that would facilitate any future repairs if they became necessary
I am impressed with B&A, Tyler & Nate, efficiency and value!
Both Tyler & Nate were masked during our interactions.
Highly recommended.

Great plumbers!  They responded in a reasonable time, rates the same even though it was a Saturday.  He looked at the problems and told us upfront the cost.  They took time to clean and make sure everything was ready to use.  Highly recommend this company.

Great service, Alec did an excellent job replacing our outside faucets that were leaking. Highly recommend.

100 % recommend. They were available next day thankfully. Things turned out difficult but Tyler was awesome and did a great job. Price quoted stayed the same. I hope I don't need any more repairs but if I do or if any family needs some we'll be going with before & after. Thank you!!!

Absolutely incredible service.  I will use them from now on so long as they are this professional.  Anthony is a really interesting guy and has fantastic people skills, was flexible with his schedule and they price reasonably.   5 stars!

Our second visit from this company in a month (sadly) but as with the first the technician came quickly, was very professional and everything was up and back to normal quickly! I would definitely ask for Cody for if we need another plumber (which I'm praying we won't!). The military discount is a nice bonus, too.

They're replaced a water heater and done some minor plumbing work for me and I am very pleased with the quality of parts used, the service provided, and the prices.

When I need a plumber again, Before & After is getting the job.