Theresa D.
02/10/2022 12:00:00 SA
Buyer beware: if anything goes wrong it will be blamed on you.
Sound Mechanical has absolutely MISERABLE customer service. It is apparently not within the realm of possibility that this company can make a mistake. When we mentioned to the owner that his workers left a beer bottle behind he told us we were lying and cussed at us. We could care less that there was a beer bottle left behind, just wanted him to know as a business owner. We also let him know that the dryer vent was now disconnected (they had to move the washer and dryer to get to the water heater). He informed me that someone must have moved the washer and dryer after they left. and that they definitely didn't do it. Spoiler alert, the washer and dryer are a million pounds and neither me nor my tenants touched it after they left. So now he has shifted blame to us for a beer bottle and a dryer vent. We also didn't care that they made mistakes, just wanted it fixed. The owner was irate that we pointed these things out and used foul language when speaking to us. Last two noteworthy items, they did not replace the bathroom door, they left it in my tenants bedroom, and they left crud all over the floor in their work area.
I asked if I could pay the $2550 I owed for services within 30 days, and the owner said that was unacceptable and that he would add a late fee if I didn't pay in full within 10 days.
