K & L Plumbing & Heating

It was -10 degrees this morning and my homes 3rd day without the boiler fixed. This company has done a terrible job in both service and accepting responsibility for negligence. After getting the boiler temporarily working 2 nights ago while parts were ordered to install the the following day, the plumber Bruce left the cover off the boiler after starting the boiler up.
When I went out to check on the space heater in that area, I noticed the cover off and thought, huh he left the cover off? Well he's the professional so I guess it's fine. I should have followed my instinct but thought that him being the professional must have known it was fine. Now that I reflect, he should have known better to leave the safety cover off operating machine. About 30 minutes after he left a pipe burst in the boiler room completely soaking the unprotected boiler.
I talked to the receptionist and asked her to consider crediting the parts that need replaced due to water damage and that time while I paid the pipe repairs and original boiler repairs.  She said she thought that was reasonable and would talk to the owner and Bruce in the morning.
In the morning I got a call from the Receptionist, Cindy, stating that the owner said that everything must be paid in full and that Bruce was not responsible for the water damage to the uncovered boiler.  She insitsted on payment right away for services. I requested the invoice first before I give my card over the phone. I didn't feel comfortable paying the bill without considering legal council.
A few hours ago, I received another call from Cindy saying that the owner said that until the bill was paid in full, they were not going to come out today and fix it. I asked why they would hold my heat hostage and pay for services that haven't even happened yet? She said they had the part I needed and wouldn't install it until I paid.
Again it is below zero, we have been relying on wood stove and electric space heaters. We haven't slept more than 2.5 hours at a time at night to ensure that house was heated.
This is a moral issue that this business wouldn't accept accountability for an issue that could have easily been resolved.

I have a new company coming out today and should have heat tonight. Wish I would have went with them to start with. And it turns out the part that K&L said cost $640.00, actually costs $380.00