Madison Sewer & Drain Cleaning

I was recommended to these guys through a plumbing service that I trust (but was backlogged for 2 weeks).  I left an online contact request Sunday and they reached out to me first thing Monday morning.  I was on the schedule for Wednesday.  

The co-owners were in my driveway within first 5 minutes of the scheduled window they had given me.

They took time to ask questions and ask what actions I had done and to see if I had any concerns.  They were able to run a camera down the pipes and pin-pointed the issue.  They completed their work in a timely and professional manner and were cleaned/wrapped up within the first hours of arrival.

The cost was below what I was braced for and he took the time to explain everything that they did.  Definitely will use again.

Excellent service. These guys responded quickly, coming out as soon as possible. They showed up a few minutes after the appointment time, but not enough that I would even consider it late.

They got to work right away, and got things done much quicker than I expected, but they were thorough. The tech explained why things were backed up (though I already knew: house was vacant for a few months before we moved in, which is a recipe for clogs), and also asked permission before going above and beyond, as it would add a bit more to the bill. He was extremely friendly and kind, and also cleaned up some of the mess in the basement from the back-up, which was way more than I expected.

That said, the price was reasonable and almost exactly what I hoped it would be, meaning it was a bit less than I expected. I was very pleased to get a working drain line for an appropriate and affordable amount, and if we ever have blockage again, I know who we'll call.

We had another Roto-Rooter company come twice with in a week and charge us both times.  Then a month later it backed up again.  Ken showed up with in minutes, on a Sunday no less.  He noticed right away the last guy was not cleaning it out all the way to the street.  He finished the job and stuck his camera scope down the cleanout to make sure everything was cleared...especially since this was the third visit in 6 weeks.  They are a local small business focused on being knowledgeable, fast, courteous and reasonably priced.  Do not call anyone else.