Benjamin Plumbing

I'm so impressed and grateful. I reached out to Benjamin after several friends and other companies recommended them.... in the midst of the great 2019 polar vortex pipe freezing fiasco! We had a burst pipe in our kids room and bathroom and needed help stat. Despite being inundated with calls, they were able to rework their schedules and came within an hour. Very reasonable in price and incredibly reliable and kind to my rescue!

The work looks fine but this is a very expensive plumbing contractor. Technician not friendly or helpful when I asked about other areas of the home.

Every time I call this outfit, the technician is just awesome. I highly recommend BP. Ken in particular was a great guy and got our sink working like new again.

I'm a little sad to add this update, especially after being a loyal client for over 21 years.   Over the last year or so it's been difficult to impossible to get a response when I have called for service.  I have needed to use a new plumber for most all of my plumbing needs for the last year at our properties.  2 weeks ago I called to give Benjamin Plumbing a project.  I called 3 times and was told Chris would call back for scheduling.  I never did get that call back and ended up using my other plumber.  When you can get service, I would say they are fine.  But just not as there as they used to be.  I would have understood if this was during the big freeze ... but this was before all that chaos.

We live in an old house and we called B-Plumbing to fix leaking pipes. Rick was the guy and was great. He's been to the house before for smaller plumbing needs but his troubleshooting expertise and no-nonsense approach to doing top-notch work was worth taking the time to let his Manager know he's a gem. Rick also allowed my dog to be his apprentice during his visit. Highly recommend!

I have some plumbing to do in my new house (install new bathroom and run 4 gas lines). Had the account manager out 8 days ago, was told at the end of the meeting I would get an estimate the next day. 3 voicemails and 2 emails later nothing. They must have plenty of business to be so careless with other people's time. I imagine the negative review will get a response when all other forms of communication didn't.

Ken from Benjamin Plumbing was out to replace the interior parts of my toilet - he arrived within 30 minutes of the estimated start, and had my main floor toilet fixed within 30 minutes.  Professional and personal service.  He's a dog whisperer to boot.  Thanks Ken!

Very helpful once you reach the actual plumbing team. Front office maybe needs some empathy, but otherwise so far pleased.

Had what I thought was going to be a costly repair, that I was putting off for awhile.  Ended up with another issue (unrelated) and needed to call a plumber.  Benjamin was able to come out that day and fix both problems in under an hour.  Ken who was the service technician was great.  

Would recommend to anyone who has plumbing needs and will be using them in the future.

It's taken me a long time to write this review because of how frustrating my experience was with Benjamin Plumping. I worked Billy from Benjamin Plumbing to replace a shell bathtub with a soaking tub and panels. Everything would be custom.

First, Billy came out with some color samples of the paneling. I chose a solid white color - so far so good. When the paneling was delivered, it was a white mottled with grey and black. I told him there had been a mistake, and that I had ordered the solid white. He tried to pressure me into keeping the tile by giving me a discount on it; I had to insist on the solid white before he agreed to have the paneling re-made.

Then the bathtub was delivered and installed by plumbers. The installation itself went ok, but in the process the walls were a little damaged - I get it, the bathtub is heavy and awkward and being installed into a small space.  Except they didn't repair the damage. I had to point out the damage to Billy and ask that it be repaired.

Then people came to install cement board. They did a poor job and the board was curved past the plane of the wall. Again, I had to point out the problem to Billy before he agreed to have them come back and re-install it. Which they did. And the same problem happened! When I pointed it out to Billy he said he thought it was within tolerance. Ok...

So then people came to install the paneling. And they couldn't because the cement board was curved! They reinstalled it themselves (3rd time here) and then installed the paneling.

The paneling extended beyond the original paneling of the tub, so trim on one that side of a wall to the corner had to be removed - Ok, no problem. But they didn't finish the trim on the other side of the corner, which was now awkwardly sticking out because it didn't have a corner piece on the other side to match. Ok, no problem, but again I had to point this out to Billy.

So other people came to finish the trim. They made an unprofessional looking cut and in the process somehow cracked the paint on my wall. Ok, fine - but again I had to point this out to Billy and ask that it be repaired.

It goes on like this. People came to fix the holes in the walls. And Billy himself came to fix the trim, but it again didn't look finished; it looked like an electric saw had been used to make more cuts, blackening the wood, and nicking the tile underneath. When I told Billy about the blackened wood and nicked tile, he denied it. I've since had multiple professionals look at the trim as part of an estimate for repairing trim everywhere in my condo in preparation for sale, and they all agreed they couldn't believe that was the finished state.

At this point, I was so done. A week long job turned into many weeks. Jobs had to be redone multiple times. And at the end I was called a liar. I didn't want to have anyone else associated Billy or Benjamin Plumbing back. I paid the invoice and moved on.

Work was done, but way, way over the estimated cost. Like a couple other reviews, good results but very expensive.

I had a leaking faucet and called Benjamin Plumbing to send someone out to fix it.  They sent Bryce Blakely and he was excellent to work with.  He was knowledgable and personable and very efficient.  The next time I need a plumber I will ask for him by name.

I would give zero stars if I could. I called Benjamin Plumbing for a quote to get an estimate for a remodeling project. After a few weeks I get a bill for $250 for work performed even though the plumber that came didn't do anything. He looked at the space and told us he was going to send us an estimate. For the past 11 months, every month I get a bill from Benjamin threatening to send me to collections if I don't pay the bill. I called 9 times and spoke to several people in Accounts Receivable, Administration and Service Department. Every time they tell they'll take care of and every month the same bill. The quality of service is terrible, there are better plumbing companies out there.

Water heater stopped working. They provided prompt and courteous service. Kevin did a great job and finished in a timely manner. Hot water for a shower - yay!! Very pleased!

After I posted my last review, I was contacted by Benjamin Plumbing to apologize for the lack of communication. The previous person who did not follow through with me was no longer working for them, and he had left them no notes or photos, so Jay came out to take another look. He was very polite and respectful and gave me hope that my project could be completed in a timely manner and with plenty of communication. His team of workers came out the following week and installed the new water hookup for my laundry room and a new washtub. My new washer and dryer arrived yesterday and everything works great. I'm happy with the work they did and the workers made sure to update me during the process. Thanks to Jay and Benjamin Plumbing for turning my bad experience into a good one.

We've been using Benjamin Plumbing over the years. They are a little pricey - no doubt - but we've *never* had to have them come back and re-work or fix something they worked on. They do it right, and do it the first time. Two water heaters, three dishwashers, pipe re-routing and shortening, toilet bowl replacements, three homes later, and a kitchen remodel. Their plumbers are kind, knowledgeable, and clean.

We had them do all the plumbing work (sinks, faucets, disposal, dishwasher, etc) last summer when we remodeled the kitchen and they did a great job ;)

When you need to get your plumbing on, who ya' gonna' call?  Benjamin Plumbing!

These guys have always been right on time, as promised and do good work which they stand behind at a fair price.  In the last few years, they have replaced our 50-year-old plus water softener, water heater and are our plumbers on a long needed bathroom remodel which includes a wall-mounted toilet. So I suspect they can handle just about any job.

They send over hard-working, courteous and trustworthy gents who you feel good about letting into your home and leaving alone.  

They are a long-standing business and not fly by night.  Similarly, they are long-standing and active NARI Madison chapter members which definitely means something. (NARI Members must abide a specific code of business ethics). I recall that they have also won many NARI awards and one of their owners was chapter president and has been recognized nationally for their work and work practices.  

To my way of thinking, their professional pride keeps them doing good work, along with their good reputation to maintain.

The upshot is, when we need plumbing work, we simply call them and we're done with it and there's no more worries on our part. I know their work will be good and they will stand behind it and prices will be fair.

Make sure you get a written itemized estimate before you write your first check to Benjamin Plumbing. Also, get a resolution sheet when the work is completed. I had some simple work done. There was no resolution sheet and I continued to be charged for work that I had already paid for. My FICO score is 810 (excellent) so I am not used to having difficulty paying my bills.

I used other plumbing companies before but Benjamin is the best!  They may cost more but they know their stuff, don't waste time and provides excellent customer service.

I had plumbing problem....so, I called a plumber!  They arrived timely and diagnosed the situation quickly.  I needed a part ordered and the plan was to have it shipped and they would give a call to schedule a re-visit.  A week goes by and I called get the update.  Did it arrive?  Yep, and they were sending a guy out to install.  He installs it the next day and all is well.  A week later, I get a bill for $350+!  The part was $50 and the plumber was in my house for less than 30 mins, but I get billed for 2.5 hours labor.  Whatever, it's fixed, although I feel robbed on the cost.  They must charge drive time?  The end result was great, but pricy.