Woods Comfort Systems

Karl Boher did an Awesome job during our Bi Annual warranty maintenance check.  He was Prompt, Personable, Professional and Knowledgable.  He offered answers to our questions and reassured this homeowner that our WOODS Comfort System was the Right Choice.

This company has been a pathetic excuse for a company. Unfortunately, we didn't choose them. We built a new home with Caledonia and they are the contractors they went with for HVAC.

A few days after moving in, our AC suddenly stopped working. A technician came by. He was hardworking and nice, but that didn't solve the larger issue.

He discovered we had a leak (on a BRAND NEW system). He let us know his company would be informed and in the meantime we'd be topped up....and then crickets. Never heard from Woods Comfort.

We expected them to quickly resolve THEIR ERROR especially with 108 degree weather in the forecast. Boy, were we wrong. 10 days later the same thing happened, and we got the same response. Just a top up and no urgency to fix this.

we spend 3 days almost suffering from heat stroke in over 100 degree weather because of this company.

Although their technicians are great, the company is awful. Please stay away from this company. We're considering legal action--that's how bad it is.

These guys and gals are the best!  They did a complete install for me a few years ago including all new design and ducting.  The system is awesome.  David Partain is a man of his word and the Techs have never let me down.  I've always been very satisfied dealing with them.  Michael Eisenhauer is a great Technician who get my highest recommendation.  Thanks Micheal!

The employees are great and have tried. The issue is that the Daikin system they put in is horrible. One of the worst decisions I've made in a long time is hiring Woods because they said how great the Daikin is.

I had a quote from another company for a Bryant 4T Evo X HP 22 SEER for $27,152.90. Woods wanted over $35,000 for the same system. My gut said go with Southern Temp Control and get the Bryant. Woods insisted the Daikin was better and never had issues. I paid woods $24,772 for the Daikin systems. Serious mistake. Pay $2,500 more for the better system and use another company. Watch, I bet if I want to change it out based on the 2 year test drive they'll have some way of adding fees and still want to charge $8,000 more than the other quote I had.

Great employees; Daikin is terrible and absent Daikin they are way overpriced.

I want to add one more positive. They are quick to get out to look at this terrible system they put in.

Value

I highly recommend Woods Comfort Systems!! We had a few appointments with Woods Comfort Systems and every time has been amazing. We had Michael Gomez on majority of our appointments and he is amazing. Mr. Gomez really knows what he is doing. Today (3/24/2021) We had Michael Gomez and Michael Eisenhaver and they both were amazing. They were both professional and know what needed to be done to our AC unit. Highly recommend Wood Comfort Systems. If you are in need of any AC work call them and request Michael Gomez and Michael Eisenhaver. You will not be disappointed.

Woods was a lifesaver when our AC stopped working this weekend. We have an older unit and thought it would have to be replaced. The technician came out within 24 hours and was able to do a flush service and said that our unit is in great condition still. Reasonable prices and fast professional service. I highly recommend this company

My AC went down after business hours yesterday. Woods Comfort Systems had Michael Eisenhauer here within the hour to quickly diagnose and order the parts needed. Michael had the parts ready first thing this morning and got the system back up and running. Always right on time and the best service! Thanks Michael! Thanks Woods Comfort Systems!

Came on time. The tech was professional and personable. He wore his mask each time he entered the house. He explained the service he was providing and was very explanatory about the needed parts .
He was great!

Not responsive to questions regarding charges. I made three calls about questionable charges, and they disregarded my inquiry, completely.  Was told a supervisor call me back by each person who answered of my call:  That never happened. Also, I did not have problems with this company in the previous four years I've used their services. I don't know if they have new technicians or management, but definitely inferior service.

A woods technician came to my house to determine what was causing the relative humidity to be about 80%. When the technican arrived, he looked at the unit and the thermostate and then went outside to look at the unit. He then pulled a pressure guage out of his Woods truck and proceed to release freon from my unit. I saw him do this and my video cameras captured it as well. When he came into my house, he presented me with a bill of $339.00. When I made the appointment I was assured that no work would be done until I approved the estimate. He never presented me with an estimate just the bill. When I told him about releasing the freon, he denied it and got very aggitated stating, I don't like it when somone calls me a liar. He then stated,
then don't pay it. He was very aggitated to to be safe, I paid the bill and filed a complaint with Woods immediately and called USAA to dispute the bill. The company also told me that they offer a 15% Veteran discount which they did not include on the bill. I reviewed the videos of the technican which captured the arrival time at 1:11 PM and the departure time at 2:15 PM. At 1:34 PM, the technicivan removes freon from my unit. The supervisor I spoke to at Woods told me that his technican arrived on time and that the time stamp on his truck was recorded. The timestamp on my video is correct and I was on a conference call at the time so I know what time he arrived.
To be clear, I did not authorize the technician to conduct any work without my consent. I was assured, when I made the appointment, that no work would be done until I approved the work and estimated cost. That is an important step in the process. You cannot expect for customers to simply pay whatever you charge without first agreeing to the charge. The only charge I agreed to was the site visit. The technician never provided me with an estimate. He simply released freon from my unit and then input freon from a pink container using a/c pressure gages. Then he presented me with the bill. He could see my surprise on my face when he told me the cost and that he had already done the work without first presenting an estimate to me. I told him, that I would pay it but that I was going to complain. He stated, that he didn't like being called a liar and that I didn't owe anything. I told him again that I would pay but would file a complaint. He was very agitated and to be safe, I paid the bill with an intent to dispute the bill. He finished his invoice and I paid.
In summation, don't tell customers that they will be made aware of the issues and provided an estimate of cost before the work is done if you are not going to follow your own policy. Secondly, do not charge customers for freon that your own technician releases. I paid and signed because that was the right thing to do; however, as I told the technician, I was going to file a complaint. I've started the process to dispute the charge with USAA and have provided them with my video evidence and the process the technician should have followed.

It's unseasonably cold here in Austin this weekend, so when I woke up to our home being 59 degrees and our furnace not kicking on I was panicked. Thankfully I was able to reach Woods Comfort Systems and speak to Brittany. She went above and beyond to make sure our furnace was still under warranty and was able to schedule someone to come out to service. William the technician came to our home and quickly assessed the situation. He figured out was the problem was and fixed the issue in a timely manner. Thank you Woods Comfort Systems!

They are the only HVAC company that's ever called me back after missing my call, and on a Sunday! Their technician named Juan was polite, professional, and thorough. After the initial repair, he took the time to inspect the rest of the outside unit and as well as the furnace. He answered all my questions along the way very friendly and honestly and made money for his company without robbing me blind. My little girl can sleep nice and cool tonight because of the good people at Woods. I'd put my trust in them any day of any Texas summer.

I was lucky to get on Woods' schedule during the Polar Vortex because they had a cancellation. They arrived in the early evening and capped my outdoor hose bib that had broken, fixed the ruptured pipes around my water softener, and
repaired an overhead pipe that was spewing water all over my bedroom, all for a very
reasonable price. Royce and his partner were the consummate professionals.

These guys/company are the greatest. I had a major problem with my ac system which is a lengthy one to say the least. I will not go into that now. Chris and his crews went way above and beyond to solve my problem. It could have cost me thousands of extra dollars! They totally fixed my ac and didn't charge me anything! They did it quickly as we were trying to move in to our newly renovated home before I have some major surgery the next week after we move in. I give these guys 10 stars. You will not regret using this company for any of your ac needs.

I recently purchased a home whereby one HVAC maintenance visit from Woods Comfort Systems conveyed with the purchase of the home. I called Woods to schedule the maintenance visit and they initially told me that the owner did not transfer the maintenance to me, which I knew was incorrect because I previously confirmed with Woods that it was transferred. I was told then told that they would research my account and call me back. A few hours later, someone from Woods called me back and told me that because it had been 7 months since they visited the house (August 2021), they would have to charge me $125 to visit the house and make sure the A/C unit was in working order...??? Hello????I mean.. isn't that what a pre-paid maintenance agreement is for? Also... my home is only 3 years old. I explained that this made no sense as their competitors would charge me $200 for a new maintenance contract without having to come out in advance to inspect the HVAC unit for an additional $125. I also explained that their insistence to charge me an additional $125 would force me to go with a competitor and they would lose my business for the annual maintenance contract renewal. This didn't seem to matter to either the person at Woods that is responsible for transferring maintenance contracts or the girl that was relaying this information to me on the phone. Today, Wood Comfort Systems lost a new customer as I signed a maintenance agreement with McCullough Heating & Air Conditioning (5 Star Reviews..... check them out) and they will be out here to check the HVAC system in 2 weeks as part of my new maintenance contract at no additional charge.

Hello! We were quickly taken care of by Woods when they came to replace our garbage disposal and quick to respond when we inquired about assistance! Thank you for the efficient response and service!

My AC broke on July 10th evening.  I have had Woods Comfort come to my home in the past due to warrenty of my home, but had good service that time so no reason not to continue and also it was after hours and they had 24 hour service.

The 24 Hour Service... is (from my experience) not true.  I called many times and wasn't even able to leave a message as their automated machine said.  I called them the morning of 11 July and Ms. Jaden answered the phone.  And when I asked about their 24 hour service I was told by Ms. Jaden, Uh... well I have to sleep... and when I asked about their website and their advertising says 24/7 she said it needs to be taken down.

And also when I messaged Woods Comfort via Facebook and asked their hours I was told it was 24 hours... and when I told them my experience in the message I recieved no response.

Thankfully I had someone else fix my AC.

AC stopped at 6:30 PM on a Friday. Called Woods Comfort Systems at 8:00 AM on a Saturday. The responded before 9:30 and were at my house in Lockhart before 1:00 PM that day. 45 minutes later AC was working. Professional, knowledgeable, and punctual.

These guys came out the day after the crazy blizzard and fixed a burst pipe for us. I called probably 20 other companies who not only said no but said not for days. Woods charged us a fair price when we were clearly desperate. Work was done fast too. Highly recommend!

Like Night And Day!! This company is truly professional, and if you're fortunate enough to have Karl repair your problem, you're in The Best of Hands. I'm speaking from experience; I had 4, yes, FOUR guys in here to fix the very broken heater, and all I got was rude comments and sheer stupidity. Karl arrived politely, asked how I was doing, and got to work. In TEN, yes 10 minutes, this technician had the problem identified And fixed!!  After having a temperature of 65 for the past 6 mornings, we had a cozy, warm home, right after he left, all night and all day. Dreamy...the feel of our home (for 24 hours!), the state of mind I have complimenting Karl and the company he represents, and the lack of worry that we'll wake up to that Texas chill.
Merry Merry Y'all

I originally had contacted Woods Comfort Systems in San Marcos when my 10 year old Trane air conditioner stopped working.  Their technician charged me $50 to tell me my condensor motor was bad, and needed to be replaced for $1,800.  Then their comfort advisor  advised me not to replace the motor but that I would better off replacing the entire inside and outside unit, thousands of dollars!!  

Then I contacted Legacy A/C in New Braunfels.  Raymond, a BRILLIANT technician came out today and checked my entire system and found the source of my problem. My drain line had become clogged and my top of the line Trane system has an automatic shut-off that shuts off the system to prevent an overflow, he cleaned out the line, and for only $129 my air conditioning system if running great.  

Thank goodness there are still companies out there like Legacy who were able to correctly diagnose the problem and who send out qaulity techicians.

Michael Eisenhauer wore a mask inside our home, and took all the precautions. Super fast service and his knowledge was on point. He knew exactly what the problem was, and got right to it. Thank you!!

My doctor recommended Woods Comfort Systems, and I'm so happy she did! John H performed an inspection of the system and ductwork- and he found microbial growth in the supply plenum and unseated supply registers. All the work was taken care of. He also installed a UV stick light (RGF Bluair) to help prevent future issues. Booking was quick and easy. They got the work done within a few days of making the request. John and the office staff responded quickly, took the time to answer all of my detailed questions, showed up on time, and were generally awesome to work with. I would definitely recommend!

After the rare winter storm rolled through Austin, we had a major plumbing break due to the freezing weather and had to turn off our water on Tuesday, 02/16/2021. We called our usual plumber, but were told they would not come out until the weather got better and we were on the list. We still have not heard back from them.

One of our neighbors also had a frozen pipe break and contacted Woods Comfort System and had them come out on Wednesday, 02/17. While they were over at the neighbors, my husband walked down and talked to the plumbers and the plumber, David P., was awesome! After finishing the neighbor's job, he came down to help us and then went next door to help another neighbor. One problem, on 02/17 before the plumber came out, the City of Austin shut the water down so there was no way to test the water system. Today, 02/21, the city finally turned our water back on and sadly we had another leak. My husband contacted the office and, true to form, the office folks were terrific in answering on a Sunday and were courtesy and helpful. David came back out in the evening and promptly took care of our problem. In addition to taking care of our issue, he helped another neighbor with their issue and they are also a happy customer.

We were thrilled to be able to get a great plumber this quickly with all the breaking pipes in Austin. HIGHLY RECOMMEND this company - especially if you can get the David and Charlie team. KUDOS to them.

Heres an update.  House 6 months old, A/C failed 4 times already.  Each time something new has been discovered. This last time it was a wire that had rubbed and shorted out causing a fuse to blow.  This time Wood's sent in the A team to figure out once and for all what was going on.  Travis showed up and did a thorough review of everything that had been done.  He pointed out the good and not so good of previous work and fixed the shortcomings.  I now think that I should be able to rely on this system.  If I had to rate the Bryant system it would not be a 5 star thats for sure.  But the customer support of Wood's along with a least a few of there Technicians are top notch!  Thanks Travis!

We have been a longtime customer of Woods but have recently decided not to use them for the following reasons:
1. Lack of Trust - they always tell us units have to be replaced and cannot EVER seem to be able to fix anything. I believe they have purposely lied about the condition of an AC unit or plumbing fixture so that they can charge more for a total replacement.
2. No Transparency of Costs/Charges - especially with their plumbing services. They charged over $400 to replace a simple part in my kitchen sink. I repeatedly asked for an itemized listing of charges but was told that they cannot do that because they charge per job.
3. Only Interested in Making a Buck - this company has no interest in keeping a good customer and is only interested in making a buck by overcharging and never actually fixing anything - they just say you have to replace it.

Our AC system went out late on a Saturday night, so we called Woods Comfort System early Sunday morning. They were able to fit us in quickly and were able to repair.  Our technician, Virgle Wiley was professional and knowledgeable and able to diagnose our issue (bad motor) quickly.  Thank you for getting us back up and running during a very HOT day.

Because of their reputation, we contacted Woods Comfort Systems because our 12 year old Trane Systems was aging. John came to our home in September 2018 an we agreed upon a new Trane A/C for our home in Spring Branch, Texas. We believe the price of the system was extremely fair.

On/about September 27, 2018, Technicians came to our home and removed and replaced our old system with a Trane X17.

All went extremely well until May 2019 when Refrigerant leaked out of the system. Woods immediately dispatched  service techs to handle the problem. Soon thereafter, the evaporator coil developed a leak and they also fixed that in a timely manner, at no cost to our family.

Other minor problems developed, at no fault of Woods Comfort Systems and after meeting with David and Jody, we agreed to have the Trane system removed and a new Carrier system installed.

The first week of June, Saul and Dusty came to home and completely removed and replaced our a/c system. Our system is now working perfectly and we are absolutely pleased.

Every Supervisor and every tech that came to our home were very friendly, yet professional; their work ethic is second to none.  We had the distinct feeling the Woods Comfort Systems was bending over backwards to please us and that, they did.

They always send personnel to do a follow-up and to inspect the previous job. They are really into quality control.

We have found that when an appointment is made with Woods Comfort Systems, They keep the appointment and are always on time.

Needless to say, we are extremely well pleased with Woods Comfort Systems and so pleased with their employees and their work ethic.

We heartily thank Chris Woods and David Partain for taking such good care of us and in making certain that we were pleased with their products and their installations and follow-up inspections.

Jim and Judy Brown

We've been in our house for 3 years and have used Woods Comfort Systems since the beginning. We have also had the same technician over these years ( John H. ). The service has always been very professional and on time. On the last service call John performed our  routine maintenance program - Replaced Filters (Carrier Capture & Kill). We also have an Electronic Air Cleaner that he cleaned. John showed us the before and after cleaning throughout our entire system - Great Job - Thank You!

Just had Woods Comfort Systems out to do a repair. Ended up needing to replace the a/c condenser on our house. We called them this morning and they had it fixed by 7:30 PM. Absolutely amazing service. John Eddie and Issac did a terrific job and did not quit until the job was complete. I whole heartedly recommend Woods. Great job! - Cold air is NICE !

We have used Woods for the last several years and they have always done a great job.  Travis always goes above and beyond to get the job done.  If we have an issue, they make it a priority to get to use quickly.

Instant help from Brittany (office) and she found a technician on my street (Wm. Thompson) and everything was done today. He even put up my ladder. Signed up for the Gold Contract. Am so very grateful for their help and response.

I went with Woods because they were the only company that could repair my broken 25 year old HVAC system within a couple of days in the middle of July, 2017. Since then, I've experienced two scheduling issues with them. I've sat at home during their 4 hour appointment windows with no service rep showing up. When I call to see what happened, they pleasantly tell me I wasn't on their schedule! I was annoyed the first time and dumbfounded the second. They were also one of the highest quotes, but I negotiated with them. They'll get the job done, but I'd recommend going with another company if you can.

John H from Woods Comfort Systems just finished fall maintenance on our HVAC.  He made adjustments to better even out the airflow and temperatures, and reduced the noise from several ducts when the unit is running full blast.  He also installed an adjustable grill in the bedroom that allows me to direct air in multiple directions as needed.  Great job!

We had our initial warranty visit from John Haug. We were very impressed by his professionalism and caring attitude. He explained all to us about the Lennox unit in our new home and what our warranty covers and what Lennox will cover.
I look forward to working with John Haug in the future for whatever needs I might have concerning our new Lennox system.
Woods is lucky to have a person like John working for them.

After working with two ac/heating companies I finally found Woods.
They are exceptionally responsive, have very reasonable prices for an ongoing maintenance system and my technician, John Haug is so great to work with- always cheerful, positive and always finding ways to make things better.

Highly recommended.

Woods has overall been very responsive to all of my issues. I am in a new home so everything is under warranty and my unit was not installed right. Overall that's the ongoing issue. They did not do the installation but provide the warranty for Milestone. Britteny has always been very professional, courteous, and does the best to her ability to get me scheduled quickly. Two visits ago Michael Eisenhower was the technician who came out here. He was absolutely fantastic. He actually listened to me and agreed that there was a problem. Some of the other technicians have not taken the time to actually listen to me and diagnose the problem and that's frustrating. Michael was here for about 2 hours and did his level best to fix the problem and he actually listen to me. He tightened everything and added freeon which did help but as he told me there is a problem with how it was installed. I don't know if it's ever going to be right but out of about five different techs that came out he is the only one that took the time to listen to me and actually see that there is a problem and tried to fix it. The others have simply dismissed me telling me it's in the normal range.  Also the tech guys who adjust the air distribution are very good too. They see there is a problem but can't really do their end until the compressor is working right. All and all I think it's a very good company but my unit is still not right and I hope they are able to fix it. The last techs that were here were a bit rude telling me it was functioning within normal range and acted like they thought I was delusional but it was about 65 degrees outside and not doing what it was doing when it was substantially warmer. I want to emphasize again Michael was fantastic. Brittany is fantastic and the airflow guys were great. I just hope the issues end up getting corrected.

Woods services our HVAC system and changes out the filters for us twice a year. John H. is a great technician who does a full maintenance check and flushes the lines as needed. He also adjusts our thermostat and instructs us regarding the settings. Communication between customer and client is excellent as well. They confirm appointment times and text you when the technician is on the way to your home.

Woods Comfort Systems is the best AC/Plumbing/Heating company...hands down. If you are looking for knowledgeable, timely, dependable service, look no further. I have used Woods not only for my real estate business but personal home as well, and they are the best in the business. The best!

I called this place after my blower fan died in my unit on Saturday. The AC repairman came out on Friday from another company basically told me they could not replicate the error and unless it was making noise they could not do anything until it went out. Ironically that next day it went out.

I saw an ad for these guys for the 24/7 Sudden Service and a free service call, plus they work weekends and had no overtime charges. I call the number and some older gentleman answers. I mention I need a new AC Blower motor installed. I ask if I he can have a tech call me and I can validate the model number to be sure they had the motor on their trucks. He tells me without the model number on the blower motor, he could no do anything. Interesting. I gave the model number of my AC unit to the first company that came out who was able to get part numbers no problem. He asks, Do you have the motor out? Gee, do I look like an AC guy? If I had the motor out, I have have fixed it by and would not be calling you. After going back and forth and getting pretty much no answer from this older guy, I thanked him for his time and hung up.

First of all if your technicians are worth a damn, they will know if they have the motor on their truck or not. If they are not sure, they have books you can cross reference. You could at least told me if you could have come out or not. That would have sold me as a new customer and you guys would have been my new AC repair guys. Secondly, the guy taking the call should have paged the on call tech and had him call me, rather than act like it was beneath him to do so.

Here I sit all weekend, with no AC during the middle of Summer when Wood's could have easily gained a new customer and fixed my problem. Thanks but no thanks. Whoever they had answering the phones on Saturday night, please fire him immediately. He is about as useful as one legged hunting dog who is blind.

I've used this company since it was CA Woods. I've always had great service with minimal wait. We had a upgrade question on one project and the owner Chris actually met us to go over options. I dont think I've had that service from any of his competitors and I've been using ac contractors since 1996.

Woods worked with my schedule to get a technician to my home. John H was my technician. He took his time to listen to my concerns and thoroughly explained the process. He was respectful of my belongings and wore shoe covers to protect my floors. He provided helpful suggestions. I enjoyed working with him.

If you want the best value for your home A/C & heating system then you really need to speak to the folks at Woods.  The job will be done right the first time with top quality equipment and technicians.  It's important to have a quality air conditioner in Texas.  My own experience with Woods?  Top quality and the best value.  Get the job done right the first time and rest easy with Woods' quality.

So its 30 degrees this morning when I woke up, and It took me 2 seconds to realize my heater was out. So I called a HVAC company that I wont name, and they said they couldn't be out till tomorrow evening. So I got ahold of Woods and they told me someone would be out in 2 hours to asses the situation. Within 3 hours I had the heater back and running. Not to mention it is snowing as im typing. So they literally might have saved my life. Not to mention they didn't stick it to me for being so desperate... cause believe me, they coulda! Thanks Woods!

My heater was broken a few weeks ago and the temp was in the 30s. I tried to call other companies but they told me they couldn't come out for a few days. I called Woods Comfort Systems and their response was hours, not days!! And their service techs even where little shoe covers to protect your property. Now my heater's been running great, the pricing was very reasonable, and I would definitely recommend this company to any of my friends and family!!

I got a new system a year ago and reluctantly went with Woods due in great part to the salesperson who seemed slippery at best. I wanted the Bryant  system  and for the most part have been happy  with the actual unit so my low rating has to do with my experience with the company itself  Since my purchase, I've experienced several other slippery issues including the warranty  and scheduling.  For example,  I made an 8:00am service  appointment and was told I would be the first person on the schedule for that day so I made arrangements for my wife to be home  then.  The service rep did not show up and when I called to see what happened, they pleasantly told me that they tried to reach me on my cell that morning, but because I did not answer they did not come. I was told that their policy was that they had to be able to reach the customer that morning or they would not show up.  I then pointed out how my wife WAS home and available and if they called my home number which they also had, they would have reached her.   Had they told me ahead of time that they needed to reach me specifically on my cell phone, I would have made arrangements to be available.  When I then tried to schedule another appointment, they were not able to give me a definite confirmation though after my experience, I am not sure what good that would do anyway,   They'll get the job done, but I'd recommend going with another company if you can.

Scheduled an appointment weeks ago.  They gave me a 3 hour window.  Never showed up.  Called the office and they said they had called me and left a voice mail (a lie) and had to schedule in 2 more weeks.  Poorly run company.  Will not use again!

I purchased two new systems for my new house ($20K) and when I made my decision to use this system, Woods told me there was a 5 year parts warranty and a 2 year labor warranty.  I asked if there were any surprises on the warranties and they said, No Surprises.  So now my labor warranty is expired but my parts warranty is not and they quoted me $285 for a capacitor (cost online is $28 - $75) and the technician kept telling me that after I incurred the 'acquisition fees' of him providing me the OEM capacitor, that this would still cost me the same price (INSCO is 1/2 a mile from my house and they supply parts for HVAC).  The technician kept stating that the only capacitor on his truck is the one for $285.  Bottom line, they didn't warranty the parts and ripped me off.  I asked that they sell me the part at cost and they took 15% off so I was charged WAY over cost.  I hate when a company does this crap to people.  Even with an existing warranty, I will not use them again.  NO INTEGRITY!!!!

2 years ago we had Woods come to our home to install a new HVAC system ($5,000+ system).  I wanted to do business locally and have someone locally that we could go to for future needs.  Just recently, the auxillary drain line to the HVAC system in my wife's studio clogged and water was spilling down our walls.  I immediately vacuumed and drained the auxillary pan and cleared the clogged.  We then called Woods to come and repair/replace the main drain line.  I was shocked when I saw the bill.  They charged $169 to vacuum the water from the pan, $120 to install a new drain line running the PVC pipe down the outside of the building (not through the wall) and $350 to install a new drain pan--something you can purchase from Home Depot (galvanized 26 guage steel) for $120.  This is all in addition to a $49.95 charge to diagnose a problem that didn't need diagnosis.  I was very disappointed to see these outrages charges to a valued repeat customer.  After calling and complaining about these excessive rates the technician manager agreed to drop $120 and service diagnosis fee.  I cancelled the pan replace and main drain repair and will do that myself.  I was stuck with the $169 charge to drain water from the pan.  Woods lost a valued and repeat customer today.