Best in Phoenix AZ

Called Matt, the owner, about installing a new gate and automatic opener for our external garage.  He came out, took a look at the job and promised me a quote within a few days.  Two weeks passed, during which I sent him an email and left him a voice mail, but never received a response.

If the job wasn't right for him or he was too busy or whatever, I would have preferred he be straight with me and simply say that.  Not responding at all is unprofessional and indicative of a poorly-run business in my opinion.

I am trying to spend $$ with these guys, and they can't even answer my questions/provide what I need!  I won't be wasting any of my $$ with a company like this!  I am not impressed with them as a West side vendor,  How does a company that has such poor customer service stay in business?

Really enjoyed working with JT!
He was very professional, answered all my questions regarding product and installation and went above and beyond to make sure I was happy.
If you are looking for any type of fabrication I highly recommend his shop and staff.

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

Our new split-rail fence looks awesome and it going up in one day was great to experience. They made the install appointment over a month out and I never once had to call to checkup on them. They were there exactly when they said they'd be. So nice dealing with professionals.

I give them a 0 rating as they didn't ever call me back   I wanted an estimate for pool fencing, left my number and name and never heard from them. I guess they don't need any new business

Very nice people that make you feel comfortable.  The work they did making my RV gate was amazing.  A custom support frame that wrapped around the column for extra strength is phenomenal.  The gates themselves are beautiful and super sturdy. They dont flex at all.  This is the 3rd gate I have had done and this company by far has done the best job of any of the 3.  I will be using them in the future again.  Thanks

Had a nice conversation about repairing a chain link fence post at the grandparents home. Estimate sounded within reason and an appointment was set. They waited all day and no call or show. Disappointed.

I did not have them work on my yard, however I did receive a outrageous quote.

I called to get a quote to remove 4 cottonwood trees. They came out. They were nice and professional. But he quoted me almost 40k. That's 10k per tree. And 18k if I were to just do 2 trees.

I waited to receive quotes from other companies to see what the best deal was. Every other company quoted me around 3k per tree and 12k for 4. So yeah i didn't go with them.

I'm not sure how they get their numbers but it's not worth even having them come out. Scam-ish

Bakkers did a great job on our 11.5 foot rv gate. They helped me from beginning to end. I was not familiar with the process or all the requirements to get a gate installed and built to spec. Argentina and Jesus made it simple and smooth. Gate works great! I'll be recommending Bakkers to friends and family and will hire them for additional work as well.

He stood us up and ghosted us for no reason

he is hard to get ahold of and does not return calls

Some of his guaranteed work is defective and I can't reach him. His rails are loose

He told me he is not a licensed contractor

Thanks to Ty and his crew for a great job. The fence looks great.We will defiantly refer you to anyone we know.

Wonderful service and amazing quality for the product. Very responsive and incredibly quick! Highly recommend

I sent photos to Joshua to see if he could repair a broken weld joint on my fence.  He stated that would not be a problem.  He attempted to weld the fence on October 5, 2020.  The weld joints failed that day when I returned home.  He already collected $175.00 dollars for the job.  I called him immediately and notified him that joint failed that he needed to correct the problem.  He agreed that he would come back on October 7, 2020 to repair the weld joint.   His second attempt also failed.  The pictures indicate his 1st and 2nd attempt to repair the weld joint.

He left the job site without contacting me telling me and telling me that he was not able to correct the problem.  I spent two days trying to reach him and he stated that I friend would repair the fence for him since he was working in the area.  His friend never contacted me.  Joshua also stated that his other machine to repair the fence was at another job site.  This statement turned out not to be true.  He did not have another machine.  In addition, he stated that the machine that he used was too small to do the job.  As a professional who does this a living you would think he should have known this prior to accepting the job.

Joshua never returned my phone calls or text.  I gave him an option to refund my money of $175.00 dollars or take a bad review on Yelp.  He chooses to take the money and the bad review.  He did honor his word or the warranty that he committed to.  I would not recommend them.

Also filed a complaint with the BBB and no response from the company see below:

RE: Complaint ID #  14875743

Dear Lim Lee:

In regards to your correspondence concerning Great Doors And Gates, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.