Best in Phoenix AZ

I was very impressed with there service. our company needed a new gate installed. I had a lot of picky details I wanted done for our gate and matt saw my vision and did it ten times better than I expected! He was a very talented welder!  I know I can always count on this company to be there for us!

All the business that I have done with this company has been fantastic very personable down-to-earth people their prices excellent service they have great Communications between themselves as well as the customers and clients.

Really enjoyed working with JT!
He was very professional, answered all my questions regarding product and installation and went above and beyond to make sure I was happy.
If you are looking for any type of fabrication I highly recommend his shop and staff.

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

Brad was great, he came to our property and spent as much time as he  needed to to walk the property to help with the our fence needs. He put in a small dog run and fixed our horse/dog park fence.
He did what he said he would do and a great job at that.

It's been almost a week playing tag with this company.  They stopped by my house to look at my backyard fence that needed repair and give me an estimate.  They said they will email it to me.  They never did. I have not heard back from them since.  I called several times to follow up and they promised to get back to me, and they never did.  Now, they are not answering my phone calls.  I have to call them with a different phone number every time to make them pick up the phone.

I cannot speak to the quality of their work, but their customer service is really bad.

I just found out that not returning their customers' phone calls is a practice.  Take a look at the other reviews here and their BBB reviews.

bbb.org/phoenix/business…

Now I'm more than a week behind schedule.  I should have read these reviews before calling them.

DO NOT HIRE THIS COMPANY (OR I SHOULD SAY ONE PERSON, Dustin, RUNNING THIS).

I wanted a pool fence installed, was given a quote by Dustin, and agreed to the job. I was told a temporary fence that my 5 year old would not fit through would be installed the next day at 6am. 6am came and went. Everyday thereafter for a couple days Dustin said he'd come, he promises, but never did. I even messaged him saying I didn't like the way things are going already because he doesn't follow through, he says he'll be here working, but he never shows nor even gives a courtesy call or message saying he'll be late/or not show, I'm the one that has to chase him for answers.

Dustin had someone else come to start the temporary fence, which my husband and I were there for. The bars were pushed into the ground, and some of the fence went up. The bailing wire was not attached, the rusted black gate pieces were not even at my home for me to see during this time and the orange gate was not put up with those steel pieces sticking out during the time frame that we watched as it too was not even at my house yet for me to see. There was also no rope during this time. Dustin showed up for only about 2 minutes, told my husband and I he will be right back with the actual gate, left, and never came back. I had to message yet again asking when the temporary would be finished. He did come the next day and finished the temporary, however, my husband and I didn't see it until the following day.

When we saw the fence, I immediately took pictures and video as the bars in the gate were wide enough for my 42 year old husband to fit through (mind you, this is the first time seeing this gate), the black rusted pieces of fence that he added without me being present were held together by rope, there were rods sticking out that could really damage someone's ankles/feet, bailing wire was used all throughout and the ends were just sticking out in all directions-again, added when I was not present. He had the audacity to leave me a form to sign saying the gate was designed to prevent debris from falling into my pool-however I was verbally NEVER told this, I was told the temporary was essentially for the protection of my 5 year old. I was completely mislead. I understand my child's welfare is MY responsibility, but to mislead me into think this temporary would be put up for his protection is wrong!

I messaged him about all of this and some of his responses were:

I don't realize how small kids are

The release is mainly due to it's not legally a pool fence to be a pool fence it would have to have the poles in concrete is why I have it worded that way as if I called it pool fence I would be breaking the law      Again, I was NEVER told this before, therefore mislead completely.

I cancelled the job 9 days ago, asked for my refund, which he said he spent. In 5 days he spent $1,250...I can guarantee it wasn't on my job. I told him I contacted my bank to report fraud, I have also contacted GPD and MCSD to report a scam. I'm prepared to file in court on Monday, (my bank advised to wait until then do they can try and obtain the funds first.)

Please do your due diligence and hire someone else! Do not end up like me having to file in court for my hard earned money, which I'll probably never see again, but at least I'll try and get a judgment and spread the word about this.

MAY 26, 2017  |  

Tom with universal fence and gate came to my house and verbally quoted a price of 2500 for arched wrought iron fencing with a double gate on the widest span and a smaller gate on the east side. He included a 400 dollar price to fix my side gate.

I thought why look around I would just go with this company. I asked him to send me a written quote and it would be good.

I later received a quote for Kerry with a quote of 3552.00. When I called tom he said once he went back to the shop and after redoing the numbers it was higher. He said it wasn't uncommon for quotes to be 18 percent higher.

I called the business number and complained. They said tom would call me back. I explained to tom I had someone else's quote. Tom said he would check again and call me back. That quote was from 03/21/2017. I have not heard from him yet.

On time, efficient, polite, and cleaned up & left no mess afterwards.  Thank you!

Absolutely the most disrespectful company. Workers were NOT wearing masks and my 83 year grandpa was standing right next to them. Called the office to request they leave and they were not notified to leave my home immediately. If you value your health and respect, do NOT contact this company.

We hired Sheldon to replace our old RV Gate. He was friendly, quick to respond and even followed up a few weeks later to make sure we were still happy with it.  We gave him a general idea of what we were looking for and he fabricated an awesome product for us.  The new gate has made such an impact on the curb appeal of our house and we've gotten quite a few compliments from neighbors.  We'll be reaching out to Sheldon for any future metal work.

Thanks to Ty and his crew for a great job. The fence looks great.We will defiantly refer you to anyone we know.

I was in need of an RV gate replacement after it had been destroyed after a storm. I had just purchased my house and just finished college and living alone. I needed the best bang for my buck as I was on a budget and I was having an extremely difficult time finding a company to help me with my gate. I had multiple companies return my call and either no show on appointments or say they could not help me due to the size of my RV gate. The ones that were able to help me gave me estimates that were worth a new car. Ridiculous! I will say my RV gate is massive for whatever reason the previous home owner needed it to that length. It Measures around 27 feet long!  So when I had contacted Gate Daddy I had my doubts on what kind of estimate I would get or if they were even going to be willing to do the job. Jaime was very responsive from the get go and offered to come to my house the next day to look at what needed to be done and write me up an estimate. I explained my situation and he was very professional and understanding and told me no Problem. He gave me the lowest estimate out of everyone and also gave me an estimate to fix all of the other gates in my back yard that needed to be replaced as well. He stated a decent time frame that everything could be completed being honest about the massive gate that would require extra time due to its size and dementions. He never gave me unrealistic expectations of what to Expect and he was honest and fair with his estimate and recommendations. Being female and living alone I feel that I get taken advantage of on a regular basis when it comes to work needing to be done with either my house or my vehicle and its very difficult to find someone to trust when hiring them to do a job. Jaime was 100% trust worthy and went above and beyond my expectations for the work that was completed. I had him replace all of my gates in the back yard and also shed doors on the side of my house. They all came out beautifully and really took my house to the next level appearance wise not to mention the additional equity it added. Thank you so much Gate Daddy and especially Jaime who truly took the time to do good fair priced work! One step at a time I will have my house to where I would like it to be. Serms like a never ending project. Next is paint for my house! So many choices!

I sent photos to Joshua to see if he could repair a broken weld joint on my fence.  He stated that would not be a problem.  He attempted to weld the fence on October 5, 2020.  The weld joints failed that day when I returned home.  He already collected $175.00 dollars for the job.  I called him immediately and notified him that joint failed that he needed to correct the problem.  He agreed that he would come back on October 7, 2020 to repair the weld joint.   His second attempt also failed.  The pictures indicate his 1st and 2nd attempt to repair the weld joint.

He left the job site without contacting me telling me and telling me that he was not able to correct the problem.  I spent two days trying to reach him and he stated that I friend would repair the fence for him since he was working in the area.  His friend never contacted me.  Joshua also stated that his other machine to repair the fence was at another job site.  This statement turned out not to be true.  He did not have another machine.  In addition, he stated that the machine that he used was too small to do the job.  As a professional who does this a living you would think he should have known this prior to accepting the job.

Joshua never returned my phone calls or text.  I gave him an option to refund my money of $175.00 dollars or take a bad review on Yelp.  He chooses to take the money and the bad review.  He did honor his word or the warranty that he committed to.  I would not recommend them.

Also filed a complaint with the BBB and no response from the company see below:

RE: Complaint ID #  14875743

Dear Lim Lee:

In regards to your correspondence concerning Great Doors And Gates, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.