Best in Phoenix AZ

Called Matt, the owner, about installing a new gate and automatic opener for our external garage.  He came out, took a look at the job and promised me a quote within a few days.  Two weeks passed, during which I sent him an email and left him a voice mail, but never received a response.

If the job wasn't right for him or he was too busy or whatever, I would have preferred he be straight with me and simply say that.  Not responding at all is unprofessional and indicative of a poorly-run business in my opinion.

Went in to purchase rock. Looked around the lot, found the one that matched our current rocks, and we were somewhat pleased with the variety they had (they have about 15-20 types of rock). When it came down to the quote, they wanted $1500 for 30 tons of rock based on the measurements I gave them! I'm honestly shocked at how expensive some of their rock is. It was $45/ton for the rock we needed... rock shouldn't cost more than $30/ton. However, they are really nice people and they do run a legitimate business, AND they have a 5% military discount. I might come back to look for other landscaping services BESIDES rock

Really enjoyed working with JT!
He was very professional, answered all my questions regarding product and installation and went above and beyond to make sure I was happy.
If you are looking for any type of fabrication I highly recommend his shop and staff.

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

There are still companies in the greater valley that show integrity in the way they do business,and most especially in how they handle not so everyday problems. This company has been here for decades,and by no accident I can assure you. Do not hesitate to use this very respected COMMUNITY aware company with complete assurance of their professionalism.

These people don't know the first thing about how to run a business. They developed misplaced resentment against us after we expressed the desire to have our cement contractor install our gate, simply because it would make the entire project of installing a new driveway and block wall more seamless and easy. The cement contractor needed the exact gate measurements to build the wall properly and offered to install the gate, so why not have him just have him do it. Apparently Pinnacle gets their gates only partially built and finishes the installation at the job site, i.e. welding hinges etc... This must be where they make their money on the gates, and they were angry, and just dropped our gate in our back yard without even a phone call! It was an incomplete gate with hinge brackets that weren't aligned and had to be cut and welded with a cheesy can of spray paint to touch up the powder coat after welding. Holes needed to be drilled and handles and locks installed.

The irony is, I could have cared less who installed the gate, I just wanted done without having to make more appointments. These people were so rude to us, all over their blind resentment against having another contractor do the work that they repeatedly ignored our phone calls. The times we did speak to them, they repeatedly said they would complete the gate, yet they never made good on the promise, purposely delayed setting up and appointment(I'll have to check the schedule when I get to the office), and never called back! Now they send a threatening letter asking for the remainder of the balance for the gate! I never intended on not paying for the gate? What's wrong with these people? Are they used to fighting with customers? They are highly defensive for some reason.

Bottom line is, we could have gotten a similar gate from another company, installed, for a couple hundred dollars more, that was properly powder coated, not with spray painted hinges. We didn't exactly get the gate we contracted for. They should have been more forthcoming in the beginning and expressed why they prefer to install their own gates. We would have been happy to go that route had we known it was such a point of contention with them.

Belated Update:

As of July 1, the work is completed.  The fit and finish is average, with some unnecessary holes and sloppy mortar patch jobs on the block walls where the gates are attached.  The gates themselves are reasonably good quality.  The biggest problem with the entire project was still Dustin and his inability to honestly communicate and follow through on promises.  It seemed my job was always last on his list of life priorities.  And for that reason, I cannot recommend this business.

Reasonable price, reasonable workmanship (minus installation mistakes), terrible project management and customer service.

I scheduled an estimate with Universal Fence & Gates but the estimator never showed up. I did not receive a phone call to be notified that they would be late or needed to reschedule. I guess they don't need my business.

I did not have them work on my yard, however I did receive a outrageous quote.

I called to get a quote to remove 4 cottonwood trees. They came out. They were nice and professional. But he quoted me almost 40k. That's 10k per tree. And 18k if I were to just do 2 trees.

I waited to receive quotes from other companies to see what the best deal was. Every other company quoted me around 3k per tree and 12k for 4. So yeah i didn't go with them.

I'm not sure how they get their numbers but it's not worth even having them come out. Scam-ish

I have called this company now once or twice a week for the past 8 weeks trying to get a repair welder out to fix a broken weld.  Their receptionist does not follow up, return calls or respond to email.  I have been very polite throughout the process.  I approved costs for the repair but they just never give a specific time or date the repairman will arrive.  They do give dates like Thursday or Friday this week, which come and go.
Here are pictures from my 2 year old iron fence and gates they installed.  Note the rust and paint decolorizations on all their work.  I would highly recommend that you use anyone else.

He stood us up and ghosted us for no reason

he is hard to get ahold of and does not return calls

Some of his guaranteed work is defective and I can't reach him. His rails are loose

He told me he is not a licensed contractor

AVOID this company. Worst possible experience, difficult to contact as didn't respond to requests. When finally reached them for a quote, they refused because I had previously requested a quote 2 years ago and used a different company because they were the highest bid. Poor customer service and recommend you avoid.

Love my New stair railing! They were way less expensive than other companies that quoted me and very professional. My new railing looks great!

Amazing customer service, they help you understand an not just rush you to get things done with a fast quote time. Job well done, and thank you for following covid safety's.