Best in Phoenix AZ

I've used Dezert Gates at several communities at this point & their customer service never ceases to amaze me. Not only are the owners and technicians knowledgeable, they're also punctual, affordable and friendly. I haven't used another gate vendor since finding Dezert Gates. Thanks so much!!!

Stopped by to look at rock samples and was very impressed by their outdoor showroom area. From rocks, to pots, to boulders, etc., there are many examples to choose from. I can tell you nothing about pricing as I was only there at this time to look, but again was impressed. If your in the market for any of the items mentioned, you may want to check the place out.

Patrick did an amazing job on our 5 custom trellises. They look beautiful in our newly landscaped yard and we could not be happier. We've gotten several compliments from neighbors and friends. The price was reasonable and Patrick is a real pleasure to work with. Now we are working on a new backyard gate. I can't wait to see the results. Thanks Patrick and JP for beautiful work and great customer service! You truly do put the customer first!

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

There are still companies in the greater valley that show integrity in the way they do business,and most especially in how they handle not so everyday problems. This company has been here for decades,and by no accident I can assure you. Do not hesitate to use this very respected COMMUNITY aware company with complete assurance of their professionalism.

It's been almost a week playing tag with this company.  They stopped by my house to look at my backyard fence that needed repair and give me an estimate.  They said they will email it to me.  They never did. I have not heard back from them since.  I called several times to follow up and they promised to get back to me, and they never did.  Now, they are not answering my phone calls.  I have to call them with a different phone number every time to make them pick up the phone.

I cannot speak to the quality of their work, but their customer service is really bad.

I just found out that not returning their customers' phone calls is a practice.  Take a look at the other reviews here and their BBB reviews.

bbb.org/phoenix/business…

Now I'm more than a week behind schedule.  I should have read these reviews before calling them.

Belated Update:

As of July 1, the work is completed.  The fit and finish is average, with some unnecessary holes and sloppy mortar patch jobs on the block walls where the gates are attached.  The gates themselves are reasonably good quality.  The biggest problem with the entire project was still Dustin and his inability to honestly communicate and follow through on promises.  It seemed my job was always last on his list of life priorities.  And for that reason, I cannot recommend this business.

Reasonable price, reasonable workmanship (minus installation mistakes), terrible project management and customer service.

MAY 26, 2017  |  

Tom with universal fence and gate came to my house and verbally quoted a price of 2500 for arched wrought iron fencing with a double gate on the widest span and a smaller gate on the east side. He included a 400 dollar price to fix my side gate.

I thought why look around I would just go with this company. I asked him to send me a written quote and it would be good.

I later received a quote for Kerry with a quote of 3552.00. When I called tom he said once he went back to the shop and after redoing the numbers it was higher. He said it wasn't uncommon for quotes to be 18 percent higher.

I called the business number and complained. They said tom would call me back. I explained to tom I had someone else's quote. Tom said he would check again and call me back. That quote was from 03/21/2017. I have not heard from him yet.

I did not have them work on my yard, however I did receive a outrageous quote.

I called to get a quote to remove 4 cottonwood trees. They came out. They were nice and professional. But he quoted me almost 40k. That's 10k per tree. And 18k if I were to just do 2 trees.

I waited to receive quotes from other companies to see what the best deal was. Every other company quoted me around 3k per tree and 12k for 4. So yeah i didn't go with them.

I'm not sure how they get their numbers but it's not worth even having them come out. Scam-ish

This company does great work for a fair price. The gate they built was exactly what I was looking for. Quality work and great customer service from Aiden and his installers. Will definitely use them for any future needs and will refer to my friends. Thanks Aiden.

We hired Sheldon to replace our old RV Gate. He was friendly, quick to respond and even followed up a few weeks later to make sure we were still happy with it.  We gave him a general idea of what we were looking for and he fabricated an awesome product for us.  The new gate has made such an impact on the curb appeal of our house and we've gotten quite a few compliments from neighbors.  We'll be reaching out to Sheldon for any future metal work.

AVOID this company. Worst possible experience, difficult to contact as didn't respond to requests. When finally reached them for a quote, they refused because I had previously requested a quote 2 years ago and used a different company because they were the highest bid. Poor customer service and recommend you avoid.

Jaime came to replace a bent metal bar on my driveway gate and he replaced 3 broken wood slats on my side yard gate.  He and his worker got it done in 1 hour and it looks great.  Cost me $450.  Was very good at responding to my Yelp messages and was a nice guy.  And he came out within a week.  Wood slats don't match up because my wood is old and they couldn't find any old slats to use but will fade with time.  I didn't care about the color - just wanted them replaced.  Will replace them all in time.  If I had done the whole gate, was quoted $350 which was similar to other quotes.  Would definitely use him again.

First time when I called Josh for a service two years ago, he responded promptly and quick with the service.  Price was very reasonable and fair.  He left a great impression, so I kept his number and referred few of my clients to him.

I called him for another service.  He showed up and inspected the scope of work.  He said he will get back to me with an estimate.  So I patiently waited and didn't bother moving forward with another company to have it repaired, even though it was urgent matter.  

Few days goes by, I got no response.  So I reached out to him, and he said he is still working on the estimate and making sure I will get the best pricing.  Few more days goes by, no response.  Then he sent me a message saying he will get back to me soon.   So I waited couple more days, I texted and called.  No response.  

At this point, I am thinking maybe he is ignoring my calls and text messages.  So I tried using different number, well, he responded within 2 mins.  Go figure!  

If he is not interested doing the job or it is something he can't do.  Simple message saying I can't do it would of been okay with me.  I would have moved on to another reputable company quickly.  Rather than wasting my time chasing around like a bill collector.

I guess when you're business start getting busier, you start ignoring the customers and forget about them.