Best in Phoenix AZ

I was very impressed with there service. our company needed a new gate installed. I had a lot of picky details I wanted done for our gate and matt saw my vision and did it ten times better than I expected! He was a very talented welder!  I know I can always count on this company to be there for us!

Purchased 8 ton plus delivery. I received a big pile of dirt. Rock was terrible and I would have loved to re scale it. Very unfortunate

Really enjoyed working with JT!
He was very professional, answered all my questions regarding product and installation and went above and beyond to make sure I was happy.
If you are looking for any type of fabrication I highly recommend his shop and staff.

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

Brad was great, he came to our property and spent as much time as he  needed to to walk the property to help with the our fence needs. He put in a small dog run and fixed our horse/dog park fence.
He did what he said he would do and a great job at that.

I called and made an appointment and Jon came out to assess what we needed done.  He was late and did not bother to call and let me know he was running late.  Then, a week goes by and I had not received a quote so I emailed asking about it.  I have never heard a word back.  Not good business.  Could not recommend.

Never showed up to our appointment and didn't respond to calls or texts to find out why or reschedule

I scheduled an estimate with Universal Fence & Gates but the estimator never showed up. I did not receive a phone call to be notified that they would be late or needed to reschedule. I guess they don't need my business.

We asked for a retaining wall, but got a garden wall, and when we complained, Will was rude and defensive.  Not the professional we had expected, but they did redo the wall.  The footing was not tamped, compacted, but just loose dirt.  Hope it lasts.  Would not recomend.

This company does great work for a fair price. The gate they built was exactly what I was looking for. Quality work and great customer service from Aiden and his installers. Will definitely use them for any future needs and will refer to my friends. Thanks Aiden.

He stood us up and ghosted us for no reason

he is hard to get ahold of and does not return calls

Some of his guaranteed work is defective and I can't reach him. His rails are loose

He told me he is not a licensed contractor

Thanks to Ty and his crew for a great job. The fence looks great.We will defiantly refer you to anyone we know.

Jaime and his team were great. Had both my RV and aside gate replaced. He offered a very competitive quote and the work is really well done and quick. Would highly recommend.

I sent photos to Joshua to see if he could repair a broken weld joint on my fence.  He stated that would not be a problem.  He attempted to weld the fence on October 5, 2020.  The weld joints failed that day when I returned home.  He already collected $175.00 dollars for the job.  I called him immediately and notified him that joint failed that he needed to correct the problem.  He agreed that he would come back on October 7, 2020 to repair the weld joint.   His second attempt also failed.  The pictures indicate his 1st and 2nd attempt to repair the weld joint.

He left the job site without contacting me telling me and telling me that he was not able to correct the problem.  I spent two days trying to reach him and he stated that I friend would repair the fence for him since he was working in the area.  His friend never contacted me.  Joshua also stated that his other machine to repair the fence was at another job site.  This statement turned out not to be true.  He did not have another machine.  In addition, he stated that the machine that he used was too small to do the job.  As a professional who does this a living you would think he should have known this prior to accepting the job.

Joshua never returned my phone calls or text.  I gave him an option to refund my money of $175.00 dollars or take a bad review on Yelp.  He chooses to take the money and the bad review.  He did honor his word or the warranty that he committed to.  I would not recommend them.

Also filed a complaint with the BBB and no response from the company see below:

RE: Complaint ID #  14875743

Dear Lim Lee:

In regards to your correspondence concerning Great Doors And Gates, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.