Best in Phoenix AZ

Called Matt, the owner, about installing a new gate and automatic opener for our external garage.  He came out, took a look at the job and promised me a quote within a few days.  Two weeks passed, during which I sent him an email and left him a voice mail, but never received a response.

If the job wasn't right for him or he was too busy or whatever, I would have preferred he be straight with me and simply say that.  Not responding at all is unprofessional and indicative of a poorly-run business in my opinion.

I came to this place to buy some pavers for my backyard. As the employee was loading the pallet of pavers in the trailer he broke the pallet as he was trying to back the pallet into the trailer. He brought a new pallet to transfer the pavers from one pallet to the other. As he was transferring the pavers the manger came out to send him to help other customers. She told me that she does not have control of the pallets breaking I explain that her guy broke the pallet. She told me well it will be faster if you guys (me and my worker) helped him to move the pavers. I told her we dont want to be liable for a paver falling and breaking, she goes on to say that we are not a priority. I asked to talk to a manager and she said she was the manager so I asked to speak to the owner. She is walking away from me saying to call the office, she did not want to give me the owners name. I explained to her that my worker has had issues with them in the past however, I wanted to give her my business. She told me Well dont come here  This was my first time purchasing from them and I am glad I saw their true colors. I will make sure to let the owner know of how his or her manager is treating customers. I will also share my experience with everyone I know so they dont purchase from All Brite.

Patrick did an amazing job on our 5 custom trellises. They look beautiful in our newly landscaped yard and we could not be happier. We've gotten several compliments from neighbors and friends. The price was reasonable and Patrick is a real pleasure to work with. Now we are working on a new backyard gate. I can't wait to see the results. Thanks Patrick and JP for beautiful work and great customer service! You truly do put the customer first!

Fence AZ did a fantastic job custom building our 18x25x8ft chain-link kennel. They were able to cover the top with chain-link without having to use center poles. Couldn't be happier with the job they did. On time, super professional and the price for what was done was really fair. It's always nice when a contractor lives up to your expectations and Fence AZ did just that!

Our new split-rail fence looks awesome and it going up in one day was great to experience. They made the install appointment over a month out and I never once had to call to checkup on them. They were there exactly when they said they'd be. So nice dealing with professionals.

I am editing my prior review as I did not recall the extent of work done almost a year ago. The company was reasonable at the time. My only issue was when I called to request a modification of the gate installed there was no reply. Sorry for a misleading review initially,

DO NOT HIRE THIS COMPANY (OR I SHOULD SAY ONE PERSON, Dustin, RUNNING THIS).

I wanted a pool fence installed, was given a quote by Dustin, and agreed to the job. I was told a temporary fence that my 5 year old would not fit through would be installed the next day at 6am. 6am came and went. Everyday thereafter for a couple days Dustin said he'd come, he promises, but never did. I even messaged him saying I didn't like the way things are going already because he doesn't follow through, he says he'll be here working, but he never shows nor even gives a courtesy call or message saying he'll be late/or not show, I'm the one that has to chase him for answers.

Dustin had someone else come to start the temporary fence, which my husband and I were there for. The bars were pushed into the ground, and some of the fence went up. The bailing wire was not attached, the rusted black gate pieces were not even at my home for me to see during this time and the orange gate was not put up with those steel pieces sticking out during the time frame that we watched as it too was not even at my house yet for me to see. There was also no rope during this time. Dustin showed up for only about 2 minutes, told my husband and I he will be right back with the actual gate, left, and never came back. I had to message yet again asking when the temporary would be finished. He did come the next day and finished the temporary, however, my husband and I didn't see it until the following day.

When we saw the fence, I immediately took pictures and video as the bars in the gate were wide enough for my 42 year old husband to fit through (mind you, this is the first time seeing this gate), the black rusted pieces of fence that he added without me being present were held together by rope, there were rods sticking out that could really damage someone's ankles/feet, bailing wire was used all throughout and the ends were just sticking out in all directions-again, added when I was not present. He had the audacity to leave me a form to sign saying the gate was designed to prevent debris from falling into my pool-however I was verbally NEVER told this, I was told the temporary was essentially for the protection of my 5 year old. I was completely mislead. I understand my child's welfare is MY responsibility, but to mislead me into think this temporary would be put up for his protection is wrong!

I messaged him about all of this and some of his responses were:

I don't realize how small kids are

The release is mainly due to it's not legally a pool fence to be a pool fence it would have to have the poles in concrete is why I have it worded that way as if I called it pool fence I would be breaking the law      Again, I was NEVER told this before, therefore mislead completely.

I cancelled the job 9 days ago, asked for my refund, which he said he spent. In 5 days he spent $1,250...I can guarantee it wasn't on my job. I told him I contacted my bank to report fraud, I have also contacted GPD and MCSD to report a scam. I'm prepared to file in court on Monday, (my bank advised to wait until then do they can try and obtain the funds first.)

Please do your due diligence and hire someone else! Do not end up like me having to file in court for my hard earned money, which I'll probably never see again, but at least I'll try and get a judgment and spread the word about this.

MAY 26, 2017  |  

Tom with universal fence and gate came to my house and verbally quoted a price of 2500 for arched wrought iron fencing with a double gate on the widest span and a smaller gate on the east side. He included a 400 dollar price to fix my side gate.

I thought why look around I would just go with this company. I asked him to send me a written quote and it would be good.

I later received a quote for Kerry with a quote of 3552.00. When I called tom he said once he went back to the shop and after redoing the numbers it was higher. He said it wasn't uncommon for quotes to be 18 percent higher.

I called the business number and complained. They said tom would call me back. I explained to tom I had someone else's quote. Tom said he would check again and call me back. That quote was from 03/21/2017. I have not heard from him yet.

We asked for a retaining wall, but got a garden wall, and when we complained, Will was rude and defensive.  Not the professional we had expected, but they did redo the wall.  The footing was not tamped, compacted, but just loose dirt.  Hope it lasts.  Would not recomend.

If there was a 0 i would give that. Called made an appointment and no one showed... called for multiple weeks with no return call. Asked my warranty guy to help. Finally got ahold of them and they no called no showed.

Dont waste youe time

We hired Sheldon to replace our old RV Gate. He was friendly, quick to respond and even followed up a few weeks later to make sure we were still happy with it.  We gave him a general idea of what we were looking for and he fabricated an awesome product for us.  The new gate has made such an impact on the curb appeal of our house and we've gotten quite a few compliments from neighbors.  We'll be reaching out to Sheldon for any future metal work.

AVOID this company. Worst possible experience, difficult to contact as didn't respond to requests. When finally reached them for a quote, they refused because I had previously requested a quote 2 years ago and used a different company because they were the highest bid. Poor customer service and recommend you avoid.

Jaime and his team were great. Had both my RV and aside gate replaced. He offered a very competitive quote and the work is really well done and quick. Would highly recommend.

First time when I called Josh for a service two years ago, he responded promptly and quick with the service.  Price was very reasonable and fair.  He left a great impression, so I kept his number and referred few of my clients to him.

I called him for another service.  He showed up and inspected the scope of work.  He said he will get back to me with an estimate.  So I patiently waited and didn't bother moving forward with another company to have it repaired, even though it was urgent matter.  

Few days goes by, I got no response.  So I reached out to him, and he said he is still working on the estimate and making sure I will get the best pricing.  Few more days goes by, no response.  Then he sent me a message saying he will get back to me soon.   So I waited couple more days, I texted and called.  No response.  

At this point, I am thinking maybe he is ignoring my calls and text messages.  So I tried using different number, well, he responded within 2 mins.  Go figure!  

If he is not interested doing the job or it is something he can't do.  Simple message saying I can't do it would of been okay with me.  I would have moved on to another reputable company quickly.  Rather than wasting my time chasing around like a bill collector.

I guess when you're business start getting busier, you start ignoring the customers and forget about them.