Best in Fort Wayne IN

A while back I called A&A Mechanical to service my Generac generator. I called Generac directly as the home I bought this year came with a large generator. I have never had a generator before and didn't know what needed to be done on it. They gave me a list of companies that service their generators near my home, and A&A was a company within my town. I called and scheduled an appointment with them in a few days. What was great was that I found out from them, that they used to service the generator for the old owner of my house.

They came, performed service on the generator and set it up so I get it serviced once a year. Technician was friendly and explained to me how my generator worked, how it would test the system every week, pretty much gave me a lot of useful info. I am very glad I did get it service because two weeks later, my area lost power for an entire day. Seems some squirrel(s) messed around a nearby electrical substation. Immediately my generator kicked in... and it's an amazing generator powered my entire home! I so could have used this when I lived in Miami during hurricane season! If I didn't get it serviced, I would have been without power and I would have lost a stand alone freezer and a refrigerators worth of food... so I saved a lot of money!

If you have a generator, get regular service.... and get it from A&A!

Seems also per the website they also do work in plumbing, heating and A/C... so something to keep in mind too.

I called at 7 am, he said he could be here around 10, but couldn't promise it would be at 10. He backed into my driveway at 959. Came in got job done, left things as they were when he came. Super nice!  Not a ridiculous price. I will call again!

Kitchen sink backed up Sunday afternoon, and after listening to my husband yell for a couple of hours, he made the choice of making the phone call! He called at 7:30 this morning, and my sink is all taken care of! That was fast! I would most certainly recommend these guys! Prompt courteous customer service.

Top notch service and professional work done in a timely manner..  Truly deserve the reputation they have built one satisfied customer at a time.  Some of the hardest workers I have met.

Guys will get out to your home and get your drain unclogged quick. They will also do some electrical work. Fun to watch these guys sweat and get a little work done around the house. Grandma calls Korte, sure she's on a fixed income, but she loves spending it having Korte come and save the day on her old home.  These jokers will drive on out to Waynedale and save the day. They turned a few bolts and got the shower in real quick.

They get all kinds of stuff done.

I had ongoing sewer problems where the sewer would back up in my basement. I had them out several times and in June 2018, they said that I needed to install an outside clean out. The original clean out was in the basement where the sewer was backing up into. So I spent $5000 putting in an outdoor clean out port in the front yard that sticks up out of the ground about 3 feet. It looks unsightly. However the sewer was working again so I ignored that. Then in Feb 2019, the sewer backed up again. I called Gene's and they came out and cleaned it. Eight days later it was backed up again. I noticed it on a Friday night, so I called them first thing Monday morning and left a message. They did not return my call, so I called again Tuesday and they answered and said they couldn't come out until Thursday. They came out on Thursday and cleaned it again and said it was my fault because they pulled a lot of tampons from the sewer. I know those would have been there when they came the first time. They didn't charge me so I ignored his rudeness. When I got home that night, I went down to the basement to wash the cement floor to get the smell out. And after spraying with the hose for 2 or 3 minutes the basement hole was backing up again. I called and left a message and then called again Friday morning only to get a rude response. He was then trying to tell me that he told me last summer there was a problem with the sewer line. Why would I have spent $5000 last summer to not fix the problem. If there was a problem he should have fixed it when the yard was all torn up.

My service request was a kitchen faucet be installed (I already bought faucet), leaking outdoor spigot be repaired, a bath fan be installed (already bought fan to replace a smaller version), and 2 outside lights checked to see why they weren't working.  Scheduler was friendly, promptly got text confirmations of service date.  Scheduler said although some personnel do both plumbing & electrical, they would send two separate people.

They arrived on time, were polite.  The house was already empty as it was getting ready to be listed for sale, so there was nothing hindering their work.  Plumber was good & kept me informed as to what issues he was running into, requiring a return visit the next day.  He showed me what caused the original leak in spigot.  I actually didn't have an issue with the plumbing project, and the cost was $300, which was about what I expected.  

HOWEVER, the electrician was busy going up and down stairs to attic, didn't say a word about what he was doing.  Two additional electricians arrived midway, and didn't really explain why they were there -- I thought the first one needed help with something.  One of them asked me if I had a replacement fixture for outside, and I said no, but there was no further conversation.  They cleaned up very well after themselves but never showed me what they had done, nor said anything, other than the office would send me a bill.

I almost fainted when I got a bill for $745 , in ADDITION to the plumber's bill for $300!  They had run a new vent system in my attic, cut a new hole in the side of the house for it (which I didn't see until I opened attic days later), and replaced both outside lights without telling me they were doing so or giving me any option of what type they were installing.  I would never have spent $70 just for a single light fixture for a house I am getting ready to sell!  

I was very upset that I had no input or knowledge of what they decided to do, and when I called Borchelt to express my concerns, the person I spoke to said he was one of the electricians working there, and that their work order did not say to give an estimate, just to do the work.  He said he couldn't do anything about the bill, just know for future reference (as if I would ever do business with them again!) that you have to specifically ask for an estimate.  Why would the plumber tell me what he was doing and what options there were, yet the electrician(s) just decide to do everything without telling me?

So... all in all, $1,045 to install a faucet that I provided, replace a spigot, install a bath fan that I provided, and install two lights that I wouldn't have replaced had I known cost.  And the icing on the cake was, they accidentally shut the gas off to my water heater, requiring a return visit this week to relight the pilot light (which they generously said would be at no additional cost).

Exceedingly disappointed in this outrageous bill and absolute lack of communication by their service providers.  I see another review also citing the lack of communication, which I wish I would have seen before calling them.  Never, ever would I recommend them!

I wish I could give negative stars because they don't deserve anything at all. Shady employee. First off, I was given a time and nobody showed. I called and was told he was running late. 7pm comes and a guy calls saying he was on his way. 11pm comes and the guy calls again and asks if I want him to come over still or wait until in the morning. I said wait till morning so you can see what you are doing. My roommate or myself had to help him a lot of times because he couldn't get behind the washer or he had to have help for certain thing. I got so annoyed I had to leave for awhile. He was at my house from about 9am to after 10pm and nothing accomplished. Had me pay over $400 in cash so he could tell his boss the reason why he was at my house all day and fixed absolutely nothing was because he was fixing machinery. He said they were taking money out of his pay due to him breaking another piece of equipment that wasn't his fault. So he was going to give them $90 out of it. He was so fat, he bent my gutters trying to get on roof. He NEVER FIXED problem so I have been without a toilet and shower in my main bedroom with stuff coming up through shower when he promised to come back and fix.  I tried calling office but she didn't want to listen. I just want to be able to use my bathroom again. That's all!!