Best in Durham NC

I had a pretty severe leak in the pipes under my kitchen sink. The first two companies I called had appointments in two weeks. Drain Express had one that day. My husband is paralyzed and couldn't check the leak, my son left for college, and I was unable to tighten the pipes, or know how much to tighten them, or even know if that was the problem. Plus, the internet said that if you overtighten PVC pipes they will break. A plumber from Drain Express came out and diagnosed the problem--pipe not properly tightened. He checked the other pipes and another one was loose also.  He properly tightened them and wrote a bill (what I expected to pay) and told me to call the company to pay by credit card.  I did that. A few days later I got a letter in the mail saying they threw out my credit card information and decided not to charge me. I was more than amazed. This is just not what we expect from companies these days. This is a company with a heart.  Drain Express was already recommended to me by a neighbor, so while my problem was not complicated this time, I will certainly use them again. They are honest, thorough, and customer service oriented.

Rob, Robin and the team are the best.  They expanded our current sprinkler system that came with our house.  It was tough getting any other sprinkler company to do it, but he was there to do the job promptly and to do it right.  Everyone was professional yet personable.  At least when you call, Robin is there answering the phone and addressing your concerns.  I highly recommend this company!  Thank you so much!

Had a late night burst pipe.  Water gushing everywhere.  Called Streamlines emergency line twice..  Left message twice.  Never a call back.  So much for emergency service!  Would give zero stars if rating system allowed.

Was prompt and friendly. He saved me money wherever possible and explained everything he was doing while he was doing. He even gave me tips for how fix each problem myself in the future.
Also, my initial phone call was great. His wife handles the scheduling. She's friendly, funny, and knowledgeable. She explains the pricing in details before you schedule an appointment.
This is definitely my exclusive plumber from now on.

When you find honest people in a service business, that's a rare gem. They will be my go-to plumbing provider!

Our toilet was forming a puddle after each night when a large group came over. I called Gene Smith and he and Michael came and found out it was user error, not a plumbing issue. I'm glad they didn't try to charge me for some mystery repair, but told me the truth! Great folks.

I contacted Pure-line upon the recommendation of an acquaintance who indicated they would provide good service at a  fair and reasonable price. Unfortunately, I experienced neither. Of the three issues I asked them to address, only one was addressed correctly (a toilet shut-off valve), a toilet flow valve which was installed incorrectly (took me 15 minutes to re-install correctly) and an issue with a shower filter (which they bailed on altogether).
$393 later, I wasn't happy. When I contacted the owner, he pointed out repeatedly that I had signed a pre-authorization for the services-which is true. I waited 10 days for these guys to show up, and paid a ridiculous amount just to get stuff done I could have done on my own. The shower issue was what was important to me. After a phone conversation and a couple of back and forth e-mails, the grand compromise was a phone number to contact the shower handle manufacturer (this guy's grand solution was to rip open my walls to install all new fixtures), who promptly sent me a replacement filter at no charge; repeated offers to reconnect my garden hose that I mentioned they left unconnected (he seemed to really want to focus on this irrelevant aside), an offer to send someone out to get the toilet valve re-installed- and finally- a refund check for $58.98. I knew the rate for services was high to begin with (shame on me for being suckered in on this one)-it simply stung extra hard when I realized they didn't even get the simple stuff right and completely bailed on the main purpose of my call. Anyhow-caveat emptor with this outfit. If the service seems ridiculously high to begin with, don't sign their CYA authorization in the first place. I naively expected more integrity in addressing this customer's complaint then I got, so my only recourse is alert others to avoid being hosed in a similar fashion.