Best in Cleveland OH

John returned my call quickly even though it was after hours.  Another plumber I spoke with suggested my problem was something extensive  involving cutting through ceilings to access drain lines, etc.  Within the first few minutes of talking to John he told me it was likely something much simpler and not a costly fix.  And he was right!  My problem was solved within an hour and he fixed up a few other things he noticed during his visit.  He is knowledgeable, punctual, honest and easy on the wallet.  Also, just an all around nice guy.

Mr.Countertops made a custom white oak island and solid surface Countertops for my Kitchen remodel. Along with a gorgeous tile backslash, tile flooring, plumbing and a custom barn door to separate my kitchen and dining room. They went above and beyond to answer all of my questions and helped with picking samples and supplies.  I highly recommend them!

Needed some emergency plumbing work at my parents home while I was visiting.  Al came quickly and fixed the toilets quickly.  He also noted a possible problem with a sump pump and fixed it for us.  Very happy with his work and his professionalism.

I had a plugged toilet. I called two other plumbers that my landlady had told me about, and got voice mail. Feeling desperate, I googled Cleveland, OH plumbers and chose Roto-Rooter. They answered immediately, and Tim #2024, a polite and efficient plumber, arrived within an hour. He fixed the problem in no time. Color me thrilled.

Solved our basement drain issues after 2 other companies failed to fixed our issue over the years. Expert service and clean up!

My mother has had a problem with a back up in her sink for years. Plumbers would snake it and when it didn't clear, blame it on the town sewer, and when the town came, they said it wasn't their problem. This company sent me a rock star who came in a blizzard and worked on the clog until it was done! Solved! No clog! Happy mother! Happy daughter! All at a fair price and nice people to boot. I can't say enough about them.

Excellent service.  I have used this company twice.  Very professional.  I highly recommend.

Terrible company. Absolutely avoid. Rude, unprofessional, lacks communication.

First, the guy they sent out was incredibly nosy, looking into rooms he wasnt working in and making unneccesary comments like, how is this your master bedroom? Where is your bed? None of your business (in fact the bed simply hadnt arrived yet, duh).

Secondly, no one wears shoes in our home as we feel it is unhygenic. He initially shows up wearing booties but then on the second trips to and from the house, he comes in wearing his boots.

Overall, simply an unpleasant person to deal with.

So it turns out that we needed a part for our toilet. The part took 4 weeks to arrive. I called our local hardware store and they had the same part in stock so why did it take so long?? Further more, no one ever called to give us an update, we had to continuously call.

Finally, the part arrives. The guy shows up to our house on a random day. No one was at home because there was NO advanced notice. Then the guy proceeds to tell us Oh I was supposed to be here at 8am but I forgot the part so here I am now. Mind you, it was 10am at this point. So I speak with him and I say, okay, I am not home, please come tomorrow. He says he will be there first thing in the morning.

So I am prepared for his arrival at 8am and made the proper arrangements with work so that this could happen. 8am goes by, 830 goes by. No one is here. Finally at 9 I call. They said, oh he should be here at 10. 10 comes and goes. 11 comes and goes. Finally at 11:40, I call to ask, what is going on. Apparently he was tied up with another customer still. How could that be the case when literally yesterday he said he would be here first thing in the morning??

Completely unprofessional and unacceptable. And the guy was rude as well!!

First blocked kitchen drain with disposal.  They cleaned all the underground basement drains, gee that's good.  But for some reason forgot the blocked kitchen drain.  Ah, returned the next day and cleared the kitchen drain, nice.  Water flows, but how in the world did I end up with only hot water coming out of the kitchen faucet.  Why did they screw with the water supply?  And I have a special boiling water faucet on the sink, which no longer is functional.  Seems like they took the output of that heater and connected it to the kitchen faucet, so no cold water.  Geez, what a mess.  And after two days more than 15 hours of screwing around and worse than before.

Very unprofessional and rude.  Dismissive of your needs.  Pay me I'm the professional is his attitude.    No star is more like it.   And loves to hang up on you over the phone

Do Not-hire this company. You will be wasting your money and your time. I got a card from him
that says free estimates and 100% satisfaction guaranteed-he honors neither. Even his
business card is misspelled-very telling of his work and of the person. He put up a shower massage for me and tested it aiming it right at himself. No surprise he got soaked-but so did
my floor. He dried himself off-but not my floor. He could have caused me serious injury-but not his problem.  Then he told me his few minutes of work would be $75. I asked him why he did not tell me this before doing such a small job so I could have right of refusal. His card did say after all, that estimates were free-but he did not provide one. I thought maybe since the job was small, the price would be small too-but he just took advantage of the situation. I am disabled and on a fixed budget and when I asked him why it was so extremely high for so little work-he just said it was his minimum price-1 minute to 1 hour was $75 no matter what. It did not say this on his card or contract-sneaky. I paid him just to get out of my house-a person this sneaky-who knows what else he might do. I complained to the BBB-and told them of Satisfaction Guaranteed and how he does not honor that either. He is not a member of the BBB and hopefully never will be. He is not a person of honor and his work is not quality-I have already had to replace the shower massage as he installed it wrong and damaged it, just a couple of months after he put it in. Save your money and don't waste your time on this guy-you will regret it.

never use this service. i called today was told someone would be out no one ever showed up!!!!! poor excuse for a company i will never call them again. i called roto rooter they were at my house in less than 15 minutes now that's what i call service!! not mcphillips

DO NOT USE!  I have a rental property in Akron. Dispatch quoted an $84 service charge, waived if a repair was done. Then the tech called me to schedule and we again discussed the $84 service charge. Turns out the $84 is just for the guy to show up. There is another $86 diagnostic fee on top of that!!  

He diagnosed that the flame sensor is bad, and quoted $429 to replace it (this is a $13 part that takes 5 minutes to remove/put back).  When I said no, he said he could clean the old part for $229.  I had a another company out a few months ago and they charged me $27 to clean the sensor, plus their service charge.  So $229 is outrageous and $429 is highway robbery.

I had my regular maintenance guy to the house a few days later, and he said the sensor just needed to be cleaned, but not replaced.  He did find that the clamp holding the sensor was not holding the sensor tight anymore, so I ended up replacing the $13 part (the clamp & sensor is one part).  He charged me $50 bucks, including the part.

Service Experts cost me $170.  I was willing to pay the $84 service fee, but it should have been made VERY CLEAR that , regardless of whether I chose to do the repair or not, there would be an ADDITIONAL diagnostic fee.