Best in Virginia Beach VA

These guys are the best. Reliable, prompt and courteous. They did the job on time and on budget. My AC is blowing cold and we couldn't be happier.

Honest, knowledgeable and dependable. He installed a clean out. He was highly recommended by customer's and he exceeded my expectations.

On Saturday, I  had a leak in the kitchen from the ceiling.  I tried to find the leak myself but couldn't find it.   I tried 2 other companies who were absolutely no help.  One company stated, well since it's just dripping and not a big job to make it worth my time, we aren't coming out.  I called Drain Wizard and spoke with Alyssa and explained my situation, she said if it's your problem it's our problem.  Because it was after standard operating hours she said she would call the on-call technician.  The on-call tech called within 15 mins.  I explained what I saw and then further explained that all of a sudden it stopped dripping.  He said I'll come out as a courtesy and see what's going on.  He quickly came out and assessed the situation.  They looked everywhere and explained pricing and let me know what fits best for my budget.  Because it stopped leaking I forgot to call back to schedule an appointment but did receive a call from Alyssa the following week.  She wasn't pushy, just wanted to know if I still needed plumbing assistance.  I explained the situation and she said she would call the technician and let me know what their overall assessment was. (I asked for the advice) Adam, the technician, called and explained what he planned to do. He found the leak within mins, quoted me for the part and labour, fixed the leaks, and cleaned up any mess he made.  He was in and out in less than 1 hour.  He was professional, clean, respectful, and kind.  I hope to not have a leak again but if I do, Drain Wizard will be the first place I call!

Very helpful staff and well stocked business. They are very knowledgeable and always willing to assist with plumbing questions. Thanks

I'm hoping this is the A-1 Sewer and Drain that helped me and my husband out, because it's my understanding there's multiple companies with this name in my area, and people are leaving bad reviews for the wrong company!

*UPDATE*
Justin and John were sent to install the line, and were very courteous and professional. I had a few questions about the gas line, and they were very helpful and knowledgeable about their craft. They had to get access into my attic to reignite the gas water heater when they were finished, and were very insightful on tips regarding my HVAC issues. When they left, they immediately notified Sherry (their permits officer), and reminded me that now the county would have to come out and inspect the work. I was warned that the county  is very hard to get an exact date and time with for inspections, and that do not schedule any inspection times with the individual, and usually show up at their leisure.

Almost a week went by, and still nothing from the Inspector. Whole days were wasted waiting on someone who never showed up! However, A-1 Sewer and Drain were very understanding and sympathetic to my needs by frequently emailing and calling the county for any updates. They were finally able to get a hold of the James City County permits office - AFTER A WHOLE WEEK - to send an inspector out to test the gas pressure and fixtures that A-1 installed.

After the inspection was complete, the inspector told me he wanted the fixture caulked in the crawlspace in order to give it a Pass. I immediately called A-1, and since they knew I'd been waiting so long, Sherry graciously re-routed a technician to my house to get the job done as soon as possible.

David arrived less than half an hour later, and was very understanding and helpful with everything. He showed me how to tighten the gas fixture and flex hose he installed on my new stove, reminded me of the soap/water mixture test for leaks, as well as reminded me to make sure I mount the anti-tip safety bracket before the installation (we opted to install the stove ourselves to save on costs).

I am overwhelmed by the courtesy, value, and professionalism A1 Sewer and Drain has provided, and my husband and I will definitely be using them for all our future plumbing needs! They have definitely earned their 5 stars!

*INITIAL REVIEW*
Robin of Truck 37 came out to give us a free quote on converting our electric stove to gas, by running a new gas line for us. He was very friendly and answered any and all questions I had about the process.

My husband and I wanted to shop around for the best price on this project, and sure enough A-1 was the cheapest out of three different companies. We will definitely be using them to complete the project. I am only deducting one star (although I wish it was half) because he was about 15 minutes late to our appointed time, when he told us that traffic was not an issue.

Outrageous! Charged $2000 to clean the air conditioning unit. Took 1 1/2 hours and no parts. The work was fine, the cost was ridiculous.  When I disputed it they just said it CAN take longer (?) but it didn't.
I was outraged by their attitude and the price! A freind has same unit and was charged $150 for a cleaning.
They sent a contract with a huge list if every little thing to be done. It was just a cleaning for gawds sake.
Just forget it.

After walking around Home Depot without any help, we tried this location. Service was immediate and the salesperson was extremely knowledgeable. Recommended as a one stop shop.

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

My experience with Curtis Key Plumbing was very distasteful and left and extremely bad taste in my mouth, April 18, 2017 I had a scheduled appointment for 0700 and at 0721when the contractor had not shown up I reached out to the company and I was given the total run around for 15 mins and then told someone would be at my house within the hour, so my already planned out day had to be readjusted to meet the needs of this PLUMBING COMPANY I thought it was all about CUSTOMER SERVICE. When then contractor finally showed up I asked was my appointment sent for 0700 and he acknowledged yes it was schedule for 0700 and he had no explanation of why there was a no show and that he was tasked with coming over to my residence at 0730 so that is why he is over a hour late. throughout the wait process I spoke with the organization 3 different times and requested for a supervisor to call me and as of now 10:02am I have not spoken to anyone or a supervisor for compensation for the work being done at my home. After finally getting a hold of someone (not a supervisor) I was told that the owner Curtis never reaches out and speak with customers and it rare if a supervisors returns calls. I believe this to be UNSAT. I do not recommend others utilizing this organization for future plumbing jobs.

STAY AWAY!! Ridiculously expensive. Get a quote in writing BEFORE you use them. Total rip-off company!!