Best in Los Angeles CA

I was out of town with guests staying at my place and the toilet gets severely clogged :( I called Brock and he was there in about 30 minutes and got everything working again quickly. Great service, great communication, great price. Thanks Brock!!

Excellent service from Mike who came on time, evaluated the situation quickly, and made the necessary repairs to my shower. He was clean and efficient. Very pleasant and helpful. Would absolutely recommend them and use them again if needed.

Great job! Fast and very professional. Carlos was at my place within 2 hours and job was done in about 1 hour. Will def call them again if I ever have any leak or plumbing issues.

I had a major emergency break in the piping under my house and under my sidewalk going out to the street. This was a house built in 1924 and the old piping needed a complete overhaul. There was major wear and tear and root intrusion that another company hydro-jetted a few times and warned me would eventually need this kind of overhaul. My property managers did some research and Red Lilly came up as the best in the neighborhood. They came by and completely fixed it within a week of the pipes giving out. I found Harry to be especially thoughtful in explaining every steps of the process with me. It was a big job and it was pretty expensive so I needed to be clear about what the job entailed and why. Harry was great with me. Even in my need for photos and certain documentation for filing an insurance claim on it, Harry was extremely attentive and helpful. I'd definitely recommend Red Lilly Plumbing.

They get 2 stars for completing an easy job to meet bare minimum expectations, but fall short in regard to customer service. There are enough negative reviews with this plumber to justify avoiding and plenty of other 5 star plumbers in the South Bay to go with instead.

Backstory:
I discovered a slow leak coming from under my sink that was going on long enough to cause some mold growth. I hired the first plumber that popped up on yelp without much research. 5 star average so what could go wrong?

So the plumber determines the leak to be coming from the angle stops and recommends a $300 replacement. This is pricier than average based on my past experience but i accepted it based on the necessity stop the leak immediately.  After replacement, he notices that the AC condensation tube hooked up to the drain is also leaking and offers to fix it, which I accepted.

Weeks later in the midst of professional mold remediation, I notice the same condensation tube leaking again. While it was obvious to me that it was improperly connected, I reached back out to sals to ask if someone could take a look. The receptionist I spoke with was very kind and explained that this kind of fix would come at another cost because it is outside of their 30 day policy. While I acknowledged I was just outside of 30 days, I still asked if they could consider this an exception based on the fact that it was improperly connected by their plumber. While speaking to the receptionist, some guy abruptly interrupts the call on speakerphone, without any introduction, who I can only assume was the manager/owner. With a rude and angry tone, this guy immediately deflects any ounce of accountability and blames the leak on the mold remediation process. As someone observing the process, it was obvious to me this wasn't the cause. Eventually, he reluctantly offered to send someone out. I later decided not to take up the offer because I went with another reputable plumbing business in Torrance to install new piping altogether for a larger bathroom renovation. A bigger potential job sals lost out on. And they competently fixed the AC tube issue that sals couldn't get right.

The main point here is that they disregard the value of the customer. This business operates on volume and not quality of service. If your policy is strictly 30 days, stick to that and respectfully decline any request to fix a mistake made on your end if it doesn't make the 30 day cutoff. No need to give the customer prideful attitude because of a mistake on your end. What matters more than a mistake made is the humility at which you resolve it. If you're reading this review as a potential customer, keep that in mind if they choose to respond to this review with more deflection.

Responded to inquiry quickly, listened to the details that I provided, gave an estimate based on my information, came on time, did the work well, completed the work in a timely fashion, cleaned up well, honored their estimate. Excellent experience. Thanks

I spoke with John and Gary regarding a faucet/supply line leak for one of our tenants, (On a Saturday in LA they were the only ones that responded in a timely manner). Really thankful that they were able to come out very last minute on a weekend, and they were very responsive and helpful. Thank you again John and Gary for you help and time!

Quick, professional and personable. David knows his craft. If you are on the westside needing a plumber, give him a call.

Run from these guys , they are truly crooks, my mother-in-law had some work done by them. She had her plumbing back up. They first of all gave her a really rediculious price( AT THE TIME MY MOTHER-IN-LAW THOUGHT THIS WAS A MAJOR JOB, BUT AFTER CHECKING IT OUT MYSELF, IT WAS A SIMPLE JOB), then when she said she was gonna call for a second quote they dropped it from $4500 to $2800. The work they did took 3 hours and costs probably $100-150 in material. So about 2 months later the plumbing backs up and starts to over flow in bathrooms and kitchen, and she calls them to complain of the problem and they tell her another $1400. At this time this has my attention, so i come to help with situation. Im an independant contractor myself so i know somewhat of cost of plumbing. First of all they are liers, and then they are theives. take advantage of older people who dont know any better. Sad thing is she knows the owner  and his family well, and he still ripped her off. ANOTHER FUNNY THING IS HIS WIFE IS ON HERE GIVING HIM 5 STAR RATINGS TRYING TO COUNTER THE REAL REVEIWS! MICHELLE F. Anyways after i stepped in and saw the first rip off job and the second qoute and talked to the technician a bit( he couldnt even tell me what his scope of work was, he was gonna charge us $1400 to snake pipe), i called a second plumber out. The second plumber did the job for $200 and it turned out great.Ford plumbing are crooks, trying to scam people on simple procedure jobs, making them out to be more. WATCH OUT!!!!!

Needed a compressor leak check, they came in, inspected it. Found the leaks. Had them come back in the next week to replace the tank with brass caps. Fixed the unit, quick and effectively. They also checked for leaks in our nitrogen piping as a bonus!

Mike and Oscar were a pleasure to work with. Very respectful, great people to talk to. Overall amazing service!

Cheers!

They were polite, efficient, clean, prompt and charged exactly as quoted- will definitely use them again....

Good job replace drain line , install garbage disposal, prompt , professional, job well done , will use their services in future
Thank you

Not sure how good their work is since they never actually showed up.  They called to schedule another time and then never showed up again.  Never heard from them again.  Pretty friendly on the phone though, kudos.

Great service and the prices are very reasonable. Tony was very reliable and arrived right on time.

We needed a garbage disposal put in and new hardware in our bathroom. Dave was super friendly and did a great job! Reasonable pricing too. Will be calling in the future for any plumbing needs

I've just moved into the neighborhood for about a year and my guest bathroom shower was not dispensing hot water.  I called RJ plumbing based on the good reviews here on Yelp.  They were able to schedule a 4-6pm time slot which was convenient for me to make it home from work without taking a day off.  The lady gave me a ball park estimate over the phone based on the problem I described and sure enough the final bill was spot on.  So no unpleasant surprises there.  John showed up right on time and he was very professional and courteous.  He even asked to take his shoes off before entering the house without me asking.  That is first class.  He showed me what the problem was and finished fixing everything under an hour.  Now my shower is working like a champ and my friends will appreciate a hot shower when they visit.  I'll definitely recommend RJP to others and I wouldn't hesitate to call them back again for future work.  Great job!

Alex and Antonio were great at installing 2 toilets! One of them wasn't the right size and Alex was able to return it and get a new one for me. They work really hard, are fast and reliable. Great people to work with and would recommend them for any plumbing needs! Thank you so much!

Wow! I had a sudden Saturday water heater failure and called Sal's because that was the name of the former owner had written on the appliance. I'm so glad I did. They got right out here, identified the problem, and had it fixed in a couple hours at a very fair price. Our worker was terrific. He told me exactly what was going on, made good suggestions, and even got along with my yappy little dog. I could not be happier with these guys, and they're on my speed dial for future problems.

Rodrigo is an solid, honest guy and hard worker. Highly experienced and fair pricing. I'm a proud new customer