Best in Honolulu HI

Talked to Junior who scheduled to be out between 11a-2pm.  Needless to say I wasted a good portion of my day waiting for no one!!  No one showed up!!  No one even called!!  And no one answered the phone when I called at 2:15p to see what happened!!  I was also unable to leave a message because the voice mailbox was full!!  Absolutely terrible customer service!!  Would NOT recommend!!

Matt is awesome! He is very responsive,  professional and helpful. We needed our water heater replaced and after we bought it at the store Matt picked it up the next day, brought it over, installed it and took away our old water heater. He and his crew did the whole install in an hour for a very reasonable price. We will be calling him again and I would highly recommend his services!

Little Big Plumbing is my go to plumber.  
Excellent service, and polite.
Pricing is reasonable.
Highly recommend.

We bought a house on Oahu that had a large rain barrel but no gutters.  We hired someone to install gutters and needed the outdoor plumbing to take the runoff away fro the house and to the rain barrel.  Steve was extremely knowledgeable and patient as we walked through the store and picked out everything I needed to complete the job.  I left completely satisfied and confident it will be a job well done.

Pukana is the man!  I dropped my necklace down the shower drain and he found it and got it out so fast.  Highly recommend this company.  The receptionist is so nice and helpful and a technician calls the day before just to go over what happened and the plumber was prompt and helpful.  I'm a happy woman!

Not sure how they got such high ratings but I used them and would have to say they were pretty horrible.  Had water heater issues and they changed parts and replaced with cheaper parts, finally Neal rewired my electrical (that's when I knew we were in trouble) if I needed a licensed electrician would of got one.  Over a period of two weeks Neal would come in at 5-10 minute increments and do (4 x) little things and leave.   Nothing seemed to resolve the issue, finally showed him a leak in the copper pipe which he wanted to charge an additional $400 on top of the $250 he already charged.  Dont want to run him in the ground because he is trying to make a living but if its more than 5-10 minutes, RUN!

I had some work done by another company who  did not complete the work and did a poor job.  I had already paid them and they would not come back to complete the work.  When I talked to Ben he said he didn't like to come in after someone else to finish up their work but he would come out to look at things.  It took him half a morning to fix and complete everything from paver removal to plumbing job.  While I watched him work I realized he is an upright guy.  I made a list of all my dream projects and asked him to get back to me with estimates.  He can do everything!   Such a relief to finally find some one I can trust to be honest and do the work.

The foreman was very nice and understanding regarding safely going to eat breakfast near the job site and crane .  It was fascinating to watch   their crew work.  I don't live where they worked but park there.   Wanted to commend them on a dangerous job well done.

Excellent service. He returned phone call immediately and came the next day. He was very professional and kept us updated when he left to get parts. The fee was reasonable & we will call him again in the future if the need arises.

The manufacturer of our water heater Stiebel Eltron recommended him to us.  
    Prior to Tom we had calls out to three plumbers with no response.
    I called Tom on Thursday he answered promptly and we set an appointment for Saturday at 6:30 am.
     He arrived promptly and he installed the parts necessary.
   We did have to call an electrician to put in a new circuit breaker to get power to the water heater.
       Tom called the next day inquiring about the heater which worked fine! I was  pleasantly surprised that anyone would follow up when their work was completed. He was honestly concerned.
    The next day the heater overheated and I texted Tom. He immediately called me back and told me what to do until he could get there the following morning!
    Again he arrived on time and figured out the new problem and fixed that too.
      I haven't had customer service like that in years! He was getting some calls for service by other people and still stayed as long as needed to solve our problem.
      I highly recommend Tom and Iron Horse plumbing to anyone in need of service.
    And he came from the opposite side of the island too!!
   Thanks Tom!

My 62 yo pipes in my residential home of 3 beds 2 bath were deteriorating throughout the house with fractures , holes, and excessive scaling.  I needed over 100feet of Nu flow lining.  Initially another company did video and gave me an over the top estimate, after, I asked for senior kamaaina discount, they came down some, but still too high.  Nu flow reviewed the video and gave me a price I thought was fair.  The crew;  Justin, Ethan, Wilson, Lomtal, did an excellent job, worked very hard, kept me in the loop, on time, respectful, and professional.  I will gladly referred Nu Flow South Pacific to family and friends.
aloha,
R.Genji Smith

I got an estimate and thought Duke would be able to help me, but got no response after leaving a message saying I wanted to set up the job. I don't recommend this guy.

Scary. Just about to take their proposal, they think we're going to take it, and then, when we call, we can't get a hold of them. Interesting.
They are the same company as Hawaii Drain pros. Did they change your name because of a bad reputation?
They got a one star rating on BBB and even had problems documented at RICO

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.

FUCKED up SERVICE! So I called the company because they were supposed to come at 2:30, but they didn't. The bitch who answered the phone said that they didn't come to my house because I didn't answer their phone call. According to that bitch, I had to answer that call because they needed to find out whether if I would be at home around 2:30. The funny thing is I never got their call and I CLEARLY told them a few days ago that I would be home around 2:30! I waited 5 whole days for this day that my toilet would be fixed, but they never came! The BITCH who is answering the calls has a fucking attitude and same with the OWNER. The owner gives ZERO FUCKS about the customer's problems so the company deserves ZERO stars! I DO NOT RECOMMEND THIS COMPANY!