Sound Plumbing & Heating

I've had a few different companies come out for the same problem. They were never able to fix it, acted like it was a bigger issue than it was (because they didn't know what they were talking about) , or didn't even understand the issue. Darren was able to figure it out very easily. He's extremely nice to work with and explained/showed every problem and step of the way! He was the first plumber to actually take care of the situation. The office was very friendly as well, they were able to set something up quit quickly!

I am a manager at an industrial plant in Henderson. I have been using Sound Plumbing since 2005. They have done everything from sank drains to install certified public drinking systems for us. I always get prompt professional service and in all of these years of service I have not had a single issue. I also use Sound Plumbing if I an issue at my home as well.

I noticed my hot water wasn't getting hot and knew the water heater was on its last leg as the unit was from 2004. I delayed the inevitable and thankfully Sound Plumbing was able to come to my rescue. I called my HVAC company, Desert West Services, and they referred me to these guys. I called on Christmas Eve only to reach their after hours services line and the lady gave me a bit of grief, but I stuck with it and they had the tech call me directly pretty quickly.

He gave me a quote and after fielding 3 other quotes via Yelp I went with Sound Plumbing. The other companies thought I could last two days without hot water or wanted to charge me $550-750 extra to come out over the holiday. It was their loss as no one plans to have a water heater break. Don't take advantage of someone when they are already dealing with an emergency event.

The tech came out and had a commercial grade unit installed and upgraded all my lines same day without even a holiday charge. Sound Plumbing also services the big supermarkets in town as well. I'm happy I was referred to them and they even allowed me to use their $100 off coupon online for new installs. I would happily use them again.

On the 4th of July weekend our 6 year old  hot water heater failed.  I called Whirlpool who opened a Case and they recommended I call Sound Plumbing.  The tech from Sound said he didn't have the part to fix my unit and it might be Thursday or 5 days before the part was available because of the Holiday.  He explained for $1120 he could replace the unit immediately.  He said the old unit was out of warranty.  He did a quick and very efficient job.  A week later I received an RMA (Return Merchandise Authorization} from Whirlpool.  Confused I called Whirlpool and found out the unit had a 12 year warranty and someone had tried to get the RMA so they could return my unit to Lowes for a full refund. Since my email was on file it came to me. I called Sound. Even though the Office Manager said nothing went to salvage without her okay, nobody could find my unit.  Without the unit, no refund.  The owner finally offer a settlement of $250 for an $850 heater I could have returned. I told him it was better than a poke in the eye. This whole think stinks of an inside job but no way to prove it.
I have lodged a Complaint with Whirlpool as well.

I won't recommend Sound to anyone.

I would have used Butter Plumbing because they have done work for us before but didn't have the option on this project.

Wrote my 1st review in November 2015, my 2nd review October 2017, and now this is my 3rd and I'm still extremely happy with this plumbing company. The whole office and all the plumbers are great. This company continually makes my life easier. I really appreciate their hard work.

Shawn does a great job of understanding my needs and calming me down when things get stressful. Noel seems to be very patient and knowledgeable. I haven't met all of the technicians but my tenants are always happy. I really appreciate that they go above and beyond to ensure our satisfaction. I know that I can be a difficult customer to keep happy because I like things my way and have no hesitation to speak up when I'm not happy. I really appreciate that they go above and beyond to ensure our satisfaction. Highly recommend them for all your plumbing needs.

Sound Plumbing and heating is the go to company if you want something done professionally. They replaced a main water line without any issues. If u r looking for a company with honesty look no further. 100 % satisfied.

This is the second time we chose Sound Plumbing to do work for our rental property. Couldn't be happier with their service. The tech had a mask on (and he wore it appropriately, so added bonus!) and booties to cover his shoes when he arrived. He assessed the needs of the job we had.  He had to pick up parts at the shop to do the job correctly with the right pieces, which we appreciated. Quality work in one hour time to fix multiple valves in the kitchen and bathroom. Very professional and kind.

My gas water heater, purchased from a local Lowe's on 11/02/20111 with an extended parts & labor warranty, stopped working on 06/30/2016. The pilot light was out and could not be reignited despite numerous attempts at troubleshooting. Sound Plumbing was the company that Lowe's sent to repair my water heater and I am most happy that they did. It turns out that the entire Honeywell control valve (white plastic box with flashing light and pilot light/temperature controls) was defective and had to be replaced at no cost under warranty.

The best part of this service experience was the plumber/service technician who came out to do the work. Bill Abella is one knowledgeable plumber (been gathering experience in the field since age 12!) who insists on taking his time, keeping the work area clean, explaining everything to the customer and going above and what is necessary to ensure that the job is done properly and guarantee customer satisfaction. Rumor has it that some Sound Plumbing customers not only specifically ask for him by name, but insist on knowing his phone number for direct-dial access. He's also extremely interesting/enjoyable to have around, a real nice guy and a good conversationalist. Bill Abella is someone you'd be interested in knowing privately, outside of the actual service encounter.

After I also decided to replace the existing tank anode (extreme deterioration readily visible) and install a ball valve for easier future tank draining/flushing in my approximately 4.5 year old water heater (cost of $225.00), Bill ensured that everything was in tip-top working order and also flushed all the air out of the hot water outlets in my house before leaving.

This was by far my best service experience with a plumber bar none; I had never heard of this particular plumbing company before and now I will most likely be using them for all of future plumbing needs! Perhaps, you too should consider using this company's services the next time the need arises?

As a Property Manager we go through a lot of vendors over the years.  Especially plumbers, HVAC and Landscapers.  I have been using Sound Plumbing on my new property for two months now and am happy with their quick response time.  With it being a new property we just bought we have had to call them out A LOT and will continue to use them until we are staffed and able to do the work in house or for the big jobs that we need help with.  So far everyone they have sent out has been professional and very easy and pleasant to deal with.

I am very pleased with Sound Plumbing.  I have used them several times from really big jobs with huge reverse osmosis systems, helping fix our pool plumbing, to smaller jobs for toilet repair and water softeners.  These guys are fast and very professional.  Currently working with them on another big project for a fully contained outdoor kitchen and bathrooms out of cones boxes.  highly Recommend this company!

Mr. Salva just left our home. Please if you have a plumbing problem and want fair, honest and reliable service call Sound Plumbing. He worked like none other and didn't give up. Our highest recommendation after 21 years in the valley.

From the beginning, (starting with the phone call I made to Kevin about my sink issue) this company was incredibly professional.  I had a unique type of drain clog and they scheduled my appointment right away to get it taken care of.  This company is fast, easy, and overall pleasant to deal with.  Bill, their service technician, came in just today actually to fix my drain.  He got it done quick and efficiently too, might I add.  Pricing was fair as well. Thanks to everyone at Sound Plumbing for giving me my first satisfactory plumbing experience!  I will definitely be recommending and using you guys again in the future for any plumbing needs!

The pilot on my hot water tank would not light.  I called Sound for service, and they sent a serviceman to my home in a very short period of time.  He fixed the problem quickly and did a perfect job.  Plus, he had a great attitude and was very professional.  I recommend them very highly!

Of all the contractors/vendors I worked with and contacted, Pete and Brian were the most honest and professional.  I purchased a condo at Panorama Towers and had some issues with the guest shower during renovation.  They were reliable, fairly priced, well managed and fixed my problem!  I had them come out for an extra inspection just for peace of mind a year later and wasn't charged for the visit.  You won't find a better plumber in Las Vegas.

Call Sound Plumbing to install new water softener.  Fast friendly service. Plumbing Technician was friendly, and courteous. Also tech asked if I had any questions.  Cleaned up small mess.  If I have another plumbing problem I'll be calling Sound Plumbing.

I called them this morning because my brand new water heater was leaking all over my garage floor.  The AO Smith warranty recommended 3 plumbers.  I called Sean, he listened, said he'd have a guy out in an hour and a half.  Kevin shows up, gave me time to take a shower before shutting my water off.  Super knowledgable and polite.  Took my water heater and exchanged it for a new one and had it installed by noon.  He cleaned up around him even though the mess clearly wasn't his.  He added a tank for overflow.  it probably should have been there in the first place. My hot water feels fabulous and I still can't believe Its fixed in a matter of hours.  I have more jobs and I'll be calling them!  Thank you!!!  It could have been a totally different weekend.

My water heater went out in June 2013 after ten years. I walked out to a flooded garage and called a friend who referred me to Sound Plumbing. The technician came and replaced my water heater with a new unit on the same day for around $850.

14 months later I walk out to a flooded garage again and call this company back. They let me know that the water heater isn't fully under warranty any longer and would be $450 warranty replacement. I pushed back a little with how soon this unit went out but not having another affordable option I agreed to have them replace it. The technician who came out the second time, Mike, mentioned he did quite a bit of work to bring the water heater 'up to code', which he mentioned should prevent this from happening again. I can see he did quite a bit of work looking at the before and after pictures, including an expansion tank, flood pan, and thicker piping.

I understand stuff happens but I have to assume bringing the work up to code in the first place would've prevented this all along. Had I done this over again, I would've purchased my water heater through a local company with more reputable reviews or a big box store like Lowes or Costco with better warranty servicing. I give this business a two-star rating instead of one only because the second technician did a lot of additional work and was professional.

Absolutely 5 Stars!  Shawn in the office -- very knowledgeable and helpful -- and empathetic.  He sent out Todd to assess and then replace my hot water heater.  Everything went as planned -- these folks are expert and absolutely AAA.  They explained in plain English exactly what was happening ... and easily won my confidence.  Frankly, I feel so fortunate to have found such professional people.  Call them!

They were able to come the same day for a plugged up toilet and were able to snake it out to clear it.  But the follow up statement about why the toilet still seemed a little sluggish was, the toilet is broken.  I asked what was broken.  The mechanics in the tank?  No.  The pipe leading to the septic tank?  No.  I don't understand, what about the toilet is broken?  It doesn't work, it's broken.  You need to get a new toilet.   $115 for a service call and snake.

Today I had a service agent by the name of Bill A. He was professional, informative, patient and explained everything to me as he was doing it. He didn't try to sell me anything. At one point I was a little frustrated about a miscommunication regarding the warranty, but he kept his cool and was patient while we both made calls to gather all pertinent information to complete the transaction. He left the space cleaner than when he found it. I truly cannot say enough good about this man. He is amazing. Him being a representative of this company gives them a better name. He took the time to explain how to flush our water heater and a schedule to do so.  I wish all service agents were as kind and patient as he was. He will be the first person I think of for ANY future plumbing needs.

Follow-up: We have had this new water heater less than 24 hours and it is superb! The old one was so loud that we could hear it refilling all the way from the kitchen (the water heater is in the garage at the other end of the house). The new one cannot even be heard through the wall behind it. Whatever Bill did, it is even better than we could have imagined. 10 *'s.

I am a Realtor in Las Vegas and have utilized Sound Plumbing for many years....personally and professionally and refer them to customers who require plumbing services.  Their work is top notch, they are quick to respond and their prices are fair.
Tanya Harrah
Keller Williams Realty Southwest

My husband and I wanted to give a major shout out to Sterling, our plumber, from this company.  We have a horrendous warranty company & the subcontracted company that came out for our broken pipe in the wall was Ideal Services (the most God awful, inept & incompetent company ever).   There was water seeping up our brand new laminate flooring and gushing up the sides of the baseboards.  We had the water shut off for over 8 hours waiting for Ideal services to show up.  When the tech arrived, we showed him the area in the backyard where we thought the broken pipe was.  He stood there and scratched his head for a minute.  I told him to get his leak detection device and he said he didn't have one.  Seriously????  My husband told him he could break through the stucco and not to worry about the damage.  The tech said he couldn't get approval from our warranty company to break through the wall because the company was closed on the weekends... and he didn't have any tools in his van anyway.  Again, seriously???  We asked him if he actually expected us to keep the water off and have the water under our floor cause more secondary damage for another 2-3 days??? He simply shrugged, said sorry and left.  Pitiful & pathetic.  I'm sure he would have made up some BS anyway like, 'this problem is pre existing or it's not to code, so we don't cover it.'

A friend told us to reach out to Sound Plumbing, which we did.  The technician assigned to us, Sterling, arrived around 9:30 pm and didn't leave until almost 1:00 am.  He worked diligently in the heat, dark and even the pouring rain.  He never complained, had a great attitude and fixed the problem.  He even apologized several times for cutting several holes in the wall to find the broken pipe; we didn't mind as long as the problem was fixed.  Sterling told us he would be back that day to double check everything and make sure the problem was indeed rectified.

As promised he arrived later in the afternoon and triple checked everything.  Talk about service!  After our warranty expires, we are done with these incompetent, substandard companies.  I will use Sound Plumbing for any future plumbing issues and hopefully, we will get Sterling again as our technician.  Thank you Sterling!!!

I woke up Tuesday morning and discovered that my hot water heater was broken. I called Sound Heating and Plumbing at 7:30AM and a tech walked me through how to turn off the water and gas lines. They arranged for a tech to come that afternoon and replace my heater - they had taken care of the warranty and everything! The service was quick and efficient, and definitely painless. By 4PM I had a brand new hot water heater and they were cleaned up and gone. I am extremely happy with the service and will definitely call them again if and when I need someone.

Outstanding company ,they took the time to understand my problem on a friday evening. SHAWN made an extra effort to get a part# from Whirlpool the maker of my water heater. he ordered it, because it was not available in town,and had it on a truck for MARK to install monday morning so we would have hot water the other plumbing company would not research and order a part till monday and then schedule a appointment when they received the part. even though I told them we had no hot water. I will never use another plumbing company other than Sound Plumbing again they will have my business for life.

I had a new hot water heater installed 16 months ago by a very incompetent service provider recommended by my home warranty company.

16 months later I have no hot water. AO Smith is the manufacturer of the hot water heater and they referred me to Sound Plumbing & Heating.

Ulises Castillo was the service technician that came to diagnose the situation. He determined there was a crack in the tank.

Because of the inexperienced tech that had installed it incorrectly, I needed an electrician to change out breakers and rewire the hot water heater.

Ulises is such a professional, very competent, knowledgable and respectful. He explained to me everything that needed to be done and what he was going to do to rectify the mistakes of the previous tech.

My hot water heater room looks completely different, all those old pipes running around the walls and connecting to u turns and going to the other side of the room are gone.

Best of all I have hot water again!!

Sean, who I believe is the owner was also very easy to talk to, I had an issue with the payment and he was so kind in his handling of the situation.

I would recommend them to anyone needing to solve plumbing problems.

I felt very comfortable having Ulises in my home.

Great job, guys I can't thank you enough.
Shannon S

Very happy with Sound Plumbing. From making the appointment to the service call, sound plumbing was very helpful. Tech showed up on time and within 45 minutes had fixed my problem. Best of all, it didn't cost me an arm and a leg to get my faucet fixed. Friendly, professional, and fair prices... I'd recommend them to all my friends and family.

24/7 I don't think so. I called for immediate help. They informed me that they would have a technician call me, I never got a call. I also inquired what the service fee would be and the person on phone could not answer the question. How is it that the person answering the phone doesn't know what a service call cost? Very disappointed.

If you are looking for high-quality service at a fair price, this is the place.  I highly recommend Sound Plumbing & Heating.  Finding honest, fair and excellent plumbers can be difficult.  You can trust this company.

Spoke to Shaun...explained to him my issue...he gave me a quick estimate over the phone, and he confirmed it after I sent him several photos of the problem. He was very kind, friendly and understanding. Excellent customer service and communication. Israel was on time, knowledgeable and fixed the issue in a timely manner. Very satisfied customer, I will definitely be using them again. I Highly recommend them!!

I called based on referral to install two new toilets, 4 faucets, and a garbage disposal. The tech was 8 hours and didn't finish the job. I made him arrange to come back to install the kitchen faucet and garbage disposal. After he installed the garbage disposal, I noticed the splash guard wasn't in place and it leaked. The garbage disposal was new in box, from Home Depot, with warranty. They sent out another tech who installed their garbage disposal and it leaked. The toilet bases need cleaning up, there is sealant in the sinks, some sealant didn't set. Now they refuse to come back saying the techs were bit by the dogs ( the first one was on the floor playing with them) the second tech, yes, my foster dog surprised me and had his pants. No bite and he was immediately kenneled. That is on me. However, now they refuse to fix the garbage disposal that leaks water so I can't use that side of the sink. They blame me for the product saying not under warranty ( not true) and no excuse for their product. I now have to find another company to fix that issue, complete the clean up on the toilets and sinks. The person that referred me recently called and requested service and they had a bad experience saying Sound is not the same.  I shoulder some of this unpleasant experience as I should have sent the first tech home long before 8 hours were up and called another company. I will sing praises of Bree as she is wonderful. Excellent customer service skills always pleasant and willing to help. She belongs in a much higher caliber service.

Needed a new water heater.  They replaced it. Took  the old one away. Got a new one through manufacture's warranty. Service technician on-site was not friendly and just seem to do sloppy work.
The issue is that it now needs replacing just after 1 year.  The water heater was leaking.  Also the connections at the top of the water heater where they attached were rusted and not properly tightened apparently.  

Of course Sound Plumbing does not support the manufacturer brand anymore.  

I got another company to do the service and replace it.  As it turned out, the new unit that Sound Plumbing installed in 2022 was manufactured in 2020.  This date is on the serial number label and I didn't even think to check this last year.  Who checks for this when you would think the company will be honest?
I definitely would not recommend this company.

So I have an AO Smith water heater. Parts and labor are covered under the warranty. The first technician they sent out told me it was my responsibility to go get the part or have AO Smith mail it to me, which was a lie. The second technician that you sent out, after I went and got my own part using the number that was provided to me by AOSmith, called an RA number, which by the way was as easy as walking into home Depot and giving them the number. The first technician absolutely refused to use a part of his truck, which is a universal part, and it is the specific part required for the AO Smith water heater. So he lied about that stating that it was my responsibility to provide the part, instead of just doing his job and putting it on and then using the ra number I provided to him. The second technician showed up four days later, because that's the only time I had available. I provided the part, he was supposed to drain the water heater completely, which according to AO Smith takes 40 minutes. He let it drain for about 5 minutes and proceeded to remove the heating element which leaked water all over my floor and inside the insulation of my water heater. This triggered my leak detection alarm. Not only did he not know what the error code was, I had to call AO Smith and find out what the error code was for him. He did at least come back, that's right, he left without repairing it, but he did at least come back dry it up and complete the job. however, he was on the phone with the office lady who proceeded to call me a troublemaker because I complained about the first technician who did not even bother to look at my model or serial number on my water heater. He was literally here less than 4 minutes. He proceeded to call the office and tell them what the area code was, but he only knew that because I provided it to him via a photo on my phone. They get one star because at least the technician came back and made sure I had hot water that day

This morning a plumber from this company to fix a clogged pipe (They came two days after our call )! The man try and after 1h ,he said I can't fix it !
My first question was why are you unable to repair the problem ? Is it not your job ? If you can't , who can ?
No answer from the guy and he wanted to leave. And, he left the problem worse than before !
The bad part is when the man said but you have to pay now , because I came and I tried . Haha funny .
So I decide to call the company to complain and I'm told we have to pay for the service call fee.
I feel like really disappointed and taken advantage of.

Excellent company!!!  I called numerous companies all at once to see who responded, when they responded, how the front office responded and how the actual work was done.  The office person was beyond excellent.  I explained what type of toilet was having an issue.  She asked me to send her the make and model of the toilet and thank goodness since it required a specific part that that's not the typical part.  Due to her ability to deduce what was needed, a second day didn't have to be scheduled.  Wow!  They made it to my speed dial and not everyone makes it there!

Had them out for emergency repair on water heater this weekend. The service tech, Mark was professional and did everything up to code. I would highly recommend this company to anyone.  For you single women like me who know nothing about plumbing they are fair and let you know the charges as they go.

I was happy with how quick Sound Plumbing was able to get out to help (I was in town for a couple of days trying to take care of a few things at my mother-in-law's house). I give them 5 stars for how quick they were able to come out. However, the guy didn't seem very experienced, plus we had to make 2 trips to Home Depot for him because he didn't have any parts (adapters) with him. The original bill was for 45 minutes longer than he was here for. We got him to take a half hour off of that, but still felt like we got gouged - not just by the 15 minutes, but because everything seemed to take a while as he seemed one he was confused by a number of steps (just had him replace a shower faucet, kitchen faucet, and secure the toilet down from a prior poor installation). The next time we need help at her house, we'll go with someone else.

Great customer service.  Had several issues. Brian was always helpful sorry to hear he is no longer there.  Mark came to our rescue.  Equally efficient They stand behind their work.  Unfortunately, it takes a manager to correct what other techs mess up.

I hired Sound Plumbing in February to locate the sewer line for a construction project.  The two techs that came to the house used a camera and wrote some notes on the invoice with measurements that were wrong.  Now that the city finally approved my plans and my contractor is looking for the sewer line, we have realized that the information that Sound Plumbing's techs provided was incorrect.  I called Sound Plumbing to try to get more information so my project can continue and was told that the techs that came to my house are no longer with the company.  Despite having paid the company $295 for their service, they are telling me that there is nothing they can do to remedy the situation (i.e., send another tech to provide the correct information).  Even though the previous techs are no longer there, shouldn't a company stand behind the work that its employees perform?

From replacing my water heater to installing an in ground jacuzzi,  these guys are the best! Fair and fast I would highly recommend!
Don Patai

Great staff (Sean), friendly, professional (Jim)  & fast service!  I called & they we're at my home within the hour.  I understand that always can't be the case but I would highly recommend them! They fixed my problem in the time quoted & didn't try to up-sell or over bill me.  I am really impressed.  I will use them again!

Wonderful quality repair service!  My hot water heater pilot light would not light.  My service tech from Sound Plumbing (Sterling) showed up very quickly, diagnosed the problem and fixed my water heater.  Sean was amazing at working from the office coordinating schedule and parts to be replaced. It was refreshing that this work was done promptly, done right and at a fair price.  Sound Plumbing will be my first call next time I need some work.  Thanks guys!

I've used Sound Plumbing on two occasions at two different properties. They are prompt and professional and courteous. No hidden costs. They might not be the least expensive but that is at least partially due to the fact that they insist on all work being done to code which is fine by me.

I have dealt with these company. multiple times now. Always seem to be prompt and professional. Their tech Kevin is friendly and provides excellent service. I would definitely recommend Sound Plumbing for all your plumbing needs.

Shawn and Clay..... Oh My. It doesn't get any better.  Can I give more than 5 Stars?

I have worked with Sound Plumbing over the years and have nothing but good things to say about them.  They are responsive, thorough, and are knowledgeable and take the time to explain what is going on with the plumbing issue.  I work in property mangement and would receommend them to anyone one, commercial or residential to be their go to plumber.

Great company!  Fast service and great communication!  My company has worked with Sound Plumbing for years.  Shawn, Laura, and Kevin from Sound Plumbing have always provided great customer service.

Excellent experience with this company on replacement of a leaky water heater.  Shawn instructed me on the phone via my pictures how to turn off the water and start emptying the tank.  Dennis, the plumber who came to install new tank was very pleasant and knowledgeable. I paid the price quoted on the phone, without pressure for add-ons. Will call Sound Plumbing again for other maintenance issues.  Learned a lot from both Shawn and Dennis.  Such a pleasant experience compared to some of the other companies who send sales people to the house, rather than knowledgeable people.

We use Sound Plumbing for all our plumbing needs.  They are reliable, friendly and on time.
Shawn is great to work with on scheduling and is always there when I'm in a jamb.
It is hard to find a fair and reliable plumber but Sound Plumbing is there for us!!!

I'm waiting for a problem of pipelines and called 5 times without answer! Very bad service