First, I apologize as this review may be a little lengthy and require you some additional reading time (my disclaimer in advance.)
The main reason we contacted Sin City Plumbing was they provided repair services for an insurance claim we had due to a flood water claim in late spring of 2018. As we had a great experience with them during the insurance claim -- they were hired by our homeowners' insurance, not us (for the record) -- I kept their contact information should we need any future plumbing service.
About a year ago, we had some issues with water leaking from our downstairs toilet water valve and other issues with our toilet in the master bathroom. We contacted Sin City Plumbing and it was very easy to schedule someone to come out and assist with making the necessary repairs. On this day, we met Sam the plumber, who arrived on time, was very friendly, courteous, and very knowledgeable and thorough of his trade. Sam completed the job in the time expected and we had zero issues after. I kept Sam's name handy for any future calls as he was very serviceable -- and he was not in any way the plumber salesman who would tell you to fix, repair, and do whatever else so he gets a bigger commission.
Now to present day.....I contacted Sin City plumbing again in the first week of January 2020 and scheduled service to assist with changing out the water supply lines and angle stop valves for both hot and cold under each of the sinks in our master bathroom. When I made the appointment, I requested Sam and the customer service dispatcher said she would mark it down for Sam to be assigned to us. On the day of service, Sam showed up on time and just as friendly as the first time. He remembered coming to our residence the year prior and even asked how the toilet repairs were holding up -- great memory!!! Again, he did not disappoint with his level of service. He pointed out that the plastic water supply lines which the previous owner of the house had installed were wearing down and although we had a small leak with one supply line, he pointed out on the plastic tubing part which was starting to bubble and break open. Sam explained this as you know when you go on vacation and think everything is fine and when you come home to a flooding disaster in your house, this is something that we caught in time before that unexpected flooding disaster could happen. I was very thankful we called when we did, and am glad he pointed this out to me for my own knowledge. Again, great service from Sam.
About a week after Sam was here, we had another very unexpected incident as we were replacing out our kitchen faucet due to the handle being extremely worn and non-repairable. I felt very comfortable completing the repair and I took all precautions of shutting off all sources of water to ensure there would not be an issue. As I began getting deeper into the project, I thought it would be good to change out the angle stop valves for the hot and cold water since they were quite old and replace with the 1/4 turn angle stop. When I went to change out the hot water valve, water started coming out of the water line -- and it ended up being more than the residual water in the line. Needless to say after about 30 minutes of not knowing why this is happening and checking both the main house shut off water line and the city shut off water supply line (out in front of the house), I told my girlfriend to contact Sin City Plumbing and tell them we have an emergency -- so we did. The dispatcher who called us back was very pleasant and reassuring they could handle the call. Well about 30 minutes later, I received a call from --- guess who?? -- Sam, who happened to be the on-call plumber on a Sunday afternoon. Sam said he was finishing another call and would be here within 40 minutes. When Sam showed up, he was as pleasant as before and I explained everything. He went to the city main water supply line to see about shutting the water off first. Sam had some difficulty shutting it off with his long tool and I explained to him that I shut it off as far as the knob would turn to shut off the water. Once we had this shut off, Sam went to work and helped us repair and replace the angle stop valves. Again we completely had good luck on our side with Sam being on call and just coming out the week prior.
In the future, we will be sure enough to call Sin City Plumbing and request Sam for any plumbing services or repairs (without emergencies) needed. Thank you Sin City Plumbing and Sam for the great service and which I hope many more people will use your services after this review!! Again if you need a plumber you can trust Sin City is definitely the one to call -- and ask for Sam!