Ana T.

03/08/2020 12:00:00 SA

After working with this company for a few years now they have come through for us in more ways than one and are a great company to work with.

Jenny G.

2/27/2016

Slab leak repaired on a Sunday after my home warranty told me on Wednesday that nothing could be done unless they saw water. You could hear it in the wall! The back yard was wet along the house! $1300 included proper under foundation compacted dirt and cement patch. Plumber Mike Beebe does a great job & went out of his way to stabilize my crazy high water pressure & even recommended I make a claim with my home owners insurance which I wouldn't have thought of being a first time home owner.

Yun L.

06/08/2020 12:00:00 SA

We have been with Pure Plumbing for 7 years now. A minor glitch a number of years back and I wrote a negative review about Pure. Pure's management stepped up to the plate and rectified the issue. Recently we wanted to install a tank less water heater and checked around with people we know. We decided to have Pure Plumbing to do the job. We're glad we did because Pure's plumber Jacob did an excellent job. Jacob alerted us that there was an issue with our water conditioner which we were aware of for sometime. Pure's plumber Oscar took care of the problem to our satisfaction. Both Jacob and Oscar are really knowledgeable problem solvers. I must add that Pure's management is another key factor of their exceptional service.

Shawna T.

02/09/2019 12:00:00 SA

We've used Pure Plumbing twice now, first time maybe 8 months ago and again a few weeks back. Quick response time for appts, great communication & quality thorough service. Definitely will use in future.

Albert M.

2/23/2018

Pure Plumbing was available and came through in an emergency situation, solved the problem quickly, courteous and informative, excellent job, Highly recommend.

Albert M.

Bill S.

10/20/2020

I have contacted pure plumbing after they replaced my main water line to our house they were good at getting the job done, The problem came after they finished the job. I had went out to check on there progress when I noticed they had cut thru my sprinkler electrical line feeding my sprinkler system both the front yard but also the backyard. I noticed that my plants were starting to get a little yellow from lack of water. I went on a inspection of the system and found out that the backyard system was not working.
The email I sent requested that they look into the problem, the email response I received was they sent it to there leadership group since then I can't seem to get there attention on the issue, I would be a little concerned about any issues that arise after they leave you property that they will respond to you issues. even a email to say they didn't feel it was something they will address

Nick G.

8/20/2018

I called Pure Plumbing late at night as I had an unusually high water bill. I checked the meter and sure enough there was a leak somewhere. Matt F. came out late at night and diagnosed the cause as the main water line. The pricing was high but fair - as it was a large project. Regularly I may have gotten a few quotes, but Matt made it easy to choose Pure Plumbing with the time and effort that he had in diagnosing the problem. Matt and Aden did a great job replacing our water line and cleaning up the holes created in our front yard after installed.

Julie V.

8/22/2019

Got an estimate for a leaky shower and a drain fixture change. My estimate was $600 to $1300! Good thing I had another company coming out for an estimate because the same job was done for under $300. NOT cool pure plumbing.

Jim G.

12/18/2019

Nick and his partner did a fantastic job. They were able to come out right away, and point out current and potential problems with my plumbing. I appreciated their phenomenal customer service and down to earth demeanor. Thanks guys!

Karen C.

09/11/2020 12:00:00 SA

My mom had an urgent plumbing leak at the main house junction outside on a Saturday and Pure Plumbing definitely came through. They were able to come very quickly and were able to determine the issue and get it fixed quickly. They provided pricing options up front and had me agree to what I wanted to go with. We ended up having another issue inside while they were there and they were able to fix that one too. Overall they did a great job. Arrived quickly. Pricing was not too, too much (though its never cheap). Were safe, wore masks and shoe covers inside. A great plumbing option, especially for a Saturday. I am sure we will use them again if we have future issues.

Brittany K.

6/29/2018

We called a few plumbing places and they had no idea what was going on with the pump in our basement because no one deals with pumps/basements in Vegas. Pure plumbing was quick to call us back and get us scheduled when our basement flooded. Del was polite and knowledgeable about our pump and we felt secure in the work he was doing. Del and his partner Adrian were quick to arrive and they finished in one day! They gave us a ton of info and explained everything so we understood. I would definitely use this company for future plumbing needs.

Gwen J.

3/16/2023

We had a minor issue with some plumbing that needed to be done before our new refrigerator could be installed. Our first contact with Pure Plumbing with the scheduler on the phone who was a good example of the excellent customer service at Pure - she was very friendly, professional and helpful and best of all, they were able to send someone the very next day. As a first time customer, Stephen did a plumbing inspection and hot water heater flush for no extra charge. Stephen was very friendly, professional and knowledgeable; he took the time to explain things to us about overall plumbing issues in addition to our specific problem. Communication overall was excellent - text message confirming my appointment, email follow-up and invoice etc. Stephen arrived on time. I also appreciated that he wore booties on his shoes to help keep things clean in our house; he completed the job efficiently. I will definitely call Pure for any other plumbing issues that I have. A friend actually just recently used Pure for a major plumbing issue at her home and was very pleased with them and referred me to them. So glad she did!

Emmanuel C.

02/02/2019 12:00:00 SA

Tony and his son have been a pleasure to work with. I've bombarded him with questions and he was very patient in explaining pros and cons. I originally just needed straps installed on my water heater, but ended up getting a new water heater and water softening system without any sales pressure from them (I inquired about it).

I have used Pure Plumbing before to replace the main water line to my home and am very satisfied with the level of customer support and professionalism of their staff.

I highly recommend them to all my friends and family.

Adam B.

10/22/2016

Pure Plumbing is prompt, fairly priced, and great on communication. Tyler was a wonderful technician. When the job turned out to not be as big as expected, the company adjusted the price accordingly. I highly recommend!

Jess G.

11/20/2017

Our experience with Pure Plumbing could have very easily ended negatively, but they refused to let that happen. Our initial appointment this morning was at 10 AM, and when the technician finished just before 11 AM I wrongly assumed everything was good. It turns out we had a major miscommunication and our sink still wasn't functional. I immediately called them and was transferred to the service manager, Jeff. Jeff told me they would take care of things at a discounted rate this afternoon, and I said that was fine. When my husband got home he was pretty disappointed and told me to just call them and cancel. I cancelled, but they called me back shortly after and offered to rectify the situation for free. Jeff refused to leave me as an unsatisfied customer, and you can tell they definitely care about taking care of their customers. Good customer service is sometimes hard to find these days, but not with Pure Plumbing. They sent Kyle out this afternoon and he got our sink 100% working for free. I highly, highly recommend Pure Plumbing. Ask for Kyle to be sent to your house-great people skills and very understanding! Jeff and Kyle definitely both went above and beyond for us.

Marina L.

07/12/2014 12:00:00 SA

Had Don from Pure Plumbing at our home for an emergency sewer back up issue. He ended up being here for about 13 hours installing/replacing all the valves around the house. He was by far the most knowledgeable, professional and reasonably priced plumber we have ever dealt with. He was a pleasure to work with. Pure plumbing will be our first call for any of our future plumbing needs.

J C.

2/22/2019

This is the 2nd time I have used Pure Plumbing and will never use anyone else. All their team is very professional, knowledgeable and thorough in the jobs they do.
Thank you Pure Plumbing for being there for a desparate Senior.

Meg M.

3/19/2015

Thank you, thank you, thank you to Jeff and Tyler. Very shortly after we called Pure Plumbing, Jeff Laney and Tyler were at our condo fixing a broken disposal that was causing nasty black water to come up my drain.

The assessed the situation, provided us an estimate before doing any work, and quickly fixed our issues. They were both professional and made a stressful situation not so a stressful.

We've used other plumbers in the past and no one compare to Pure Pluming! Highly recommend these guys for any of your plumbing needs! Thanks guys!!!!

Amy S.

07/11/2021 12:00:00 SA

If I could give more stars I would. Pure Plumbing is one of the most responsive companies I have come across in a long time. Same day service on a Sunday (and no extra fees) Darin was AMAZING!! Took a look at my leaky kitchen sink and went over pricing up front and gave his professional recommendations. Even helped me with two clogged sinks that I thought needed to be snaked. Darin was professional, friendly, and even carted away my old faucet after cleaning up. Impressive customer service, will recommend to all my friends.

April O.

11/25/2015

I usually dont leave reviews. However, after calling three different plumbers and not having...them show up or call me back. I decided to call this place because of the reviews. They definitely lived up to the reviews. There were no more available appts as this is the day before Thanksgiving. They told me they would place me for a 9 pm service and to my surprise they called me at 3:30pm and told me one of their workers finished another job early and was headed to my house. They text me to let me know they were on the way and the plumber was so nice and knowledgeable. I would definitely recommend them.

Richard H.

1/30/2019

I like Pure Plumbing very much, Scott and Kyle-G installed a new water heater for me, they are two very nice people, and were very kind to me, I think that says a-lot about a company that employs such people.
I just wish they could charge a little less, but don't we all.
I'll be using their services again.
Thanks again Scott and Kyle-G and Pure Plumbing.

Michael M.

03/02/2019 12:00:00 SA

Thank you David! I blew up my water heater trying to get the pilot light going, and Pure Plumbing was my Knight in Shining Armor. I called at 5:30, expecting a machine to answer, but was pleasantly surprised when someone picked up. The lady I spoke to on the phone was really nice, and able to get me an appointment for the following day. She got all the info about the water heater (make/model, size, etc...) so the technician would have anything that might be needed. I received a text the next day saying David would be my technician, which included a photo, and some information about him. (I'm not sure if that's a normal thing nowadays, but I thought it was really a cool feature!) After he got here and looked at it, it was clear that it needed to be replaced. David got right to work, and seemed like he had it done in no time at all. I don't write reviews too often, but this place definitely deserved it. Thanks again!

Nikki M.

10/31/2017

Peter has been a dream. I moved into a house and within a week the toilets started backing up. I had approximately 852 plumbers out to the house to assess the problem, and every single one jumped immediately to your entire sewer line will need replaced, give us $20K, k thanks. Pure/Peter gave us fair pricing and multiple options that worked for our budget and time frames, without immediately jumping to full sewer replacement. I couldn't ask for a better plumbing company.

Lina E.

5/14/2017

I would highly recommend pure plumbing.I've never had any issues with them,they work every day and they always pass all inspections.They always do a great job!David and Michael are a great team.

Alex C.

4/26/2017

You will likely never find better than PurePlumbing throughout the country.

Good, fast and inexpensive combined is an unknown in plumbing and yet PurePlumbing is the exception.

These people are good, honest, direct and work with you all the way through. Their resolve is impeccable, their work is second to none and their integrity is beyond reproach.

I will never have to look elsewhere for my needs or referrals as I could not expect better than PurePlumbing anywhere in the country.

David B.

4/18/2021

Unfortunately I had a pipe bust in my attic and float out my entire home, but thank God Darren from pure Plumbing came out and address the situation and knew exactly what to do only made one hole in my ceiling to make the repair. He was very friendly professional and knowledgeable of how my plumbing system worked and was able to assess the problem and make a repair. I highly recommend pure plumbing if you ever have a plumbing emergency which I hope you don't. But if you do ask for Darren and he will definitely take care of you

Michelle E.

4/20/2021

Thank you Pure plumbing, another outstanding and professional job well done! Daughters new place needed new valves installed for washer, they made appointment, gave us a rough estimate, came next day and did a great job, also gave my daughter a first responder discount, thank you! Every person that works for this company is outstanding, from the office staff, Rebecca, to the young man that completed the job , Thank you! Courteous, professional, reliable and fair price, Look no further, hire them!

Jerry K.

9/29/2015

Very professional. Very thorough. Very quick.

These guys are great. Highly recommend them.

Ted N.

11/22/2014

I highly recommend Pure Plumbing. We called them for what we thought would be a simple sink exchange in the kitchen, but it turned out to be the sink swap from hell. The previous installer had used adhesive that when the sink was removed it pulled up the tile around the sink. Andy from PP call a repair person who came in and repaired the tile so the installation job could be completed. It is now done and looks awesome. I can't recommend PP enough. And even though there was a lot of extra hours involved they stuck with their original bid. Fantastic service!

Sara P.

7/23/2014

Don was a total professional when he repair our shower and connected our patio water. This company is fantastic and very responsive when called. I would recommend this company totally. Great job!!

S D.

7/22/2016

Pure Plumbing rescued my parents.
My parents had some major plumbing issues and asked me to find a good plumber for them. Since they live in a mobile home community, there are only certain companies that are licensed to work on their mobile home. I contacted the Manufactured Housing Institute in Nevada and found a list of certified plumbers and Pure Plumbing was on the list. Since they had the best reviews on Yelp, I contacted them and set up an appointment for my parents.

It turned out that my parents needed a LOT of work and the Pure Plumbing guys were exceptional at explaining everything to both me and my elderly parents. They also informed my parents of some issues that we were not aware of but did not push to try to upsell them, only offered suggestions. My parents decided to go with their suggestions which brought their home inline with all of the new building codes.

They were very nice and respectful of my parents and cleaned up after themselves as they did their work.

My Mother had this to say about her experience I am impressed with the plumbing company we hired; the next day they came by and inspected everything their people worked on. They asked if we had questions or concerns and they even crawled under the house to inspect the work done. Pure Plumbing is a 5 star company in our eyes.

Thank you Pure Plumbing for helping me to take care of my parents needs.

K L.

11/13/2017

A while back a friend casually mentioned that he had found a good, honest plumber. I filed the name Pure Plumbing in my phone just in case. Sure enough, some time later we needed a repair that was too much for our home repair skills and called Pure Plumbing. Scheduling was easy and they kept me informed as to arrival status. When parts needed to be ordered, they rescheduled promptly and the job was finished perfectly. Later, they even called back to ensure we were satisfied - wow! Pleasant, quality service at a fair price. We will use Pure Plumbing again in the future if the need arises.

Las V.

8/31/2018

A potentially expensive disaster involving tree roots in our toilet drain was quickly diagnosed and resolved by another top notch technician from Pure Plumbing. This was our second time we've needed to call a plumber in the past two years and this Pure Plumbing visit was as another five star service call. .We could not be more pleased with the result and highly recommend this company Thank you Juan, you really know your stuff. It was a pleasure to have you in our home!

Lee S.

11/02/2015 12:00:00 SA

Pure Plumbing is 5 stars on Yelp for a reason. I had a crack in my drain pipe under my toilet which allowed a tree root to grow inside and clog my toilet. The crack was below the concrete slab so access wasn't easy (lots of jack hammering and dust!) or cheap. BUT I'd rather pay someone to have the job done right and have the peace of mind. A big job like that can go wrong fast. Luckily for me, Pure Plumbing had a well experienced plumber take care of my problem and was able to give me peace of mind. I'm very happy with the work done and will recommending them for any/all my plumbing needs as well as my relatives and friends needs. Ask for BRYCE to do the repair when you call them...

Joy N.

02/10/2018 12:00:00 SA

Pure Plumbing came to our house and gave us a reasonable estimate to reroute water lines in our attic. We set up a date and time in early January, and their plumber showed up within the time frame. He was pleasant and knowledgeable. Everything was completed in a timely manner, and we will definitely use them again for any future plumbing needs.

Ola M. S.

3/26/2019

Saw the television commercial for Pure Plumbing and was impressed that it was a family run business. I contacted them about having a water softener installed in my mother's house. It was easy making the appointment and the tech did arrive on time. It was explained to him what we wanted done which was to have a water softener installed. The water softener loop is already there. The tech wrote up an estimate to cut the wall and drain to install new laundry box and relocate wash sink angle stops down below the sink.....at a cost of $997.00, which has nothing to do with the water softener. It was just where HE wanted to put the drain. I am not at all sure why this had to be done since I know of at least a half dozen other houses that the water softener drains into the same pipe as the washing machine. Anyhow....the first indication this was going bad was that the tech explained that Pure Plumbing would NOT repair the wall that was cut. The next estimate was to run 15' of drain line up and over ceiling and down to laundry valves...at a cost of $500.00. The estimate continued with standard water softener with cation 10% resin, 48000 grain system with Clack WS1 digital head.....at a cost of $2250.00. Yes...$2250.00. I am no genius but I do know how to do a google search through Home Depot and Lowe's for a water softener. Their prices are no where near the $2250.00 and for $79.00 Lowes will deliver the unit to my house. Now to be fair maybe the one Pure Plumbing was going to install was made of gold. It is my opinion; and my opinion only, that Pure Plumbing was taking advantage of senior citizens. I did contact a general contractor who will not only do the water softener but will also do some electric work and miscellaneous other jobs at a cost of $1300.00...total.

Gail C.

3/28/2020

My garbage disposal cracked and started leaking.
Called Pure Plumbing and within 2 hours Kylan Jennings was in my kitchen replacing the disposal and fixing 2 other minor issues.

Everyone in their organization was friendly and efficient. Response time was excellent. Kylan was excellent to work with.

Highly recommend!

Noelle C.

10/14/2017

Joe was very quick, efficient, and professional. We thought we had a problem with a leak with one of our toilets based on an odd sound we were hearing from the bathroom but Joe was honest and reassured us it that it was normal. Though we weren't charged for the visit, I will definitely keep Pure Plumbing in mind for any future visits.

Zeb A.

08/06/2015 12:00:00 SA

Awesome!!!! These guys are true professionals and know their stuff. Came out and took their time to troubleshoot the plumbing leak issue i had. Will definitely use their services again. Happy customer!!!

Noah H.

02/03/2017 12:00:00 SA

These guys are great. They kept the appt time came out quickly identified the clogged faucets unclogged them and then went to figure out why the water isnt getting hot which is because we have a boiler shared between several buildings at the condo. They cant fiz the boiler but these guys are reliable and fast

Kristine M.

08/02/2017 12:00:00 SA

I am so impressed by this company. I've lived in Las Vegas for 6 years and have had the worst experience with plumbers until I found this company. I realized my water heater failed today at 1:00 PM I looked up yelp reviews and found Pure Plumbing. I called and Spoke to Cassie, she said the company did not want me to go without hot water and said she could get plumbers out to my house between 4-6. I was updated by the office hourly. They did let me know the job the plumbers were on took longer and would it be okay if they came between 7-7:30 okay by me as long as I was not paying overtime wages I was assured no and I was able to have hot water.

Dave and Mike showed up gave me an estimate and proceeded to replace my water heater, pan, straps, water supplies and gas supply. Even though these two great guys were working at 8:00 at night they were professional, personable. Dave and Mike were amazing!!! They wanted to do the best job and give the beat customer service even though my garage was hot and it was 8:00PM. I will definitely call Pure Plumbing again and ask for Dave and Mike.

Not the least expensive company but certainly not the most expensive, the best customer service I've ever experienced in Las Vegas.

Thank You Dave, Mike and Cassie you made my first experience with Pure Plumbing not my last!!!!

Jennifer H.

04/06/2015 12:00:00 SA

Thanks again Jeff! Just got my $350 rebate check from Southwest Gas, you all sure made the process super easy! Love my tankless water heater!!! and the gas grill
hook up!!!

Luke F.

2/22/2016

Pure Plumbing came out within a couple hours of calling to look at our leaking water heater and got it replaced the same day! Free service charge, nice plumber, and the work was done in a very timely manner.

Keith P.

5/27/2016

Pure Plumbing quoted us an outrageous price for hydrojetting... over $900. Seems they are good at what they do but damn they are some price gougers.

Eli J.

08/06/2021 12:00:00 SA

Love this company! Service was outstanding, I am over the top pleased with our results. Thanks so much Donny Hector Byron & Chris!!

Angelique P.

02/08/2020 12:00:00 SA

After getting several quotes for new plumbing at a second vanity install, Pure Plumbing was a great choice! They are flexible by offering weekend appointments so that I didn't have to take off work during the week. Daniel was very professional, knowledgeable and prompt. Neat, clean work. I highly recommend and will use again!

Trevor D.

10/07/2013 12:00:00 SA

These guys are great! Clean, organized and informative. I have already referred them to a friend.

Tim K.

11/03/2017 12:00:00 SA

Pure Plumbing could possibly be the best company I have ever used. I've used them 3 times now. Very reasonable pricing, superb customer service and they are on time. I recently had a pipe leak in a wall. Pure Plumbing sent Peter and Aiden to fix it. They immediately knew what was needed and did the repair. They were both very friendly and actually taught me a lot about plumbing while they were working. Pure Plumbing backs their work 100%...and then some. Thanks Pure Plumbing for a great job. See you next time!

Tina R.

12/23/2017

Talk about excellent customer service! I cannot say much more about this company than that it is simply the best plumbing service I've ever received. The customer service is on point. I love how they follow up with you after the service they've done for you. The follow up calls are great bc it shows that they really about their customers and their work. I can see they take a lot of pride in their service and follow through till the end. Also, I love how they are 24/7 for emergency needs or to simply talk to a professional on the phone to troubleshoot the problem.
Just today I received a card from them with a Starbucks gift card and magnet from Pure Plumbing. What other company does that??
I recommend Pure Plumbing to anyone who wants fast and efficient service with their plumbing needs. Can't say more than that they are wonderful and has helped solved our plumbing problems!

Dori C.

08/08/2023 12:00:00 SA

We had a gas leak in our home. SW Gas called them out to find/repair the leak. Their guy came out, found one little leak that he repaired. Said we had more leaks, but in order to find them they'd have to cut out all the drywall in the house. That would be $12,000. Since they don't do drywall, there would be that charge also.
We were charged $1100+ for what he did.
We got other estimates.
Another person came over, found 3 more leaks and charged us $900 to find/repair them.
Wish I could give 0 stars!

Chris B.

03/10/2016 12:00:00 SA

We'll never use anyone else. Tyler is our guy. He replaced our irrigation shut off valve three days before we needed it!!! Beautiful work all around. No need to look anywhere else. On time, polite, trustworthy and some of the nicest people you'll find in Vegas. Above and beyond. Five stars isn't enough.
Chris Bennett

Andrea O.

08/08/2015 12:00:00 SA

Thank you for a great experience. Alex and his apprentice Anthony came out today (on a Saturday) to fix a major leak inside our wall. They were on time (4-6pm window and arrived at 4:30). I received a text message and email that alerted me that they were on their way. The price was lower than I expected it to be and both guys were very good about explaining the repairs. I felt 100% comfortable with them working in my home. Since they were already at the house I had them fix a leaky sink. They also educated me about my water softening system and we discussed future home improvements that I would like to make. Pure Plumbing has my business for life. Thank you again.

Sandra M.

04/06/2022 12:00:00 SA

Travis was a great service tech! He explained every step of replacing the filter and flushing my tankless hot water heater. He did check my toilets to determine if the water softener was functioning and checked the setting, too!
Highly recommend!!

Jean B.

4/20/2016

Had to use Pure Plumbing again the past few weeks and once again very happy with them! From the first call to the very helpful young woman to the technician always professional. Would never think of calling another company!

Kim T.

04/04/2017 12:00:00 SA

Fantastic service! Tech George was prompt, polite, funny and super respectful. Wore booties in my house, went straight to the problem after asking a few questions. He only laughed a little when we told him all the complicated things we already tried from our plumbing youtube tutorials. Turned out to be an extremely small problem with my dishwasher not draining not the complicated one we had made it. In and out in 10 minutes and will definitely use them again when we have a real problem.

Valerie O.

02/09/2018 12:00:00 SA

You never sure when you call a company if they will meet your needs. Well we can say Pure Plumbing is the real deal. Our water softener kept regenerating and we couldn't stop the water from flowing out. This was on a weekend and we didn't know a plumber. We had seen Pure Plumbing in on TV a while ago and decided to try them. Well we are so glad we did. We called and Kimberly answered the phone and was delightful . She listened to our needs and said she would call her water softener technician who was out on a call if he could help us. She returned our call within minutes and said Kyle S. would be by to help us with our problem. She took our email and we received a confirmation of the appointment and a picture of the technician Kyle with a picture of the Pure Plumbing truck. That to me was first class. I knew exactly who was coming to our home. Kyle showed up on time and explained what he would do. I found him very professional and knowledgeable about his trade. We discussed what needed to be done and what kind of water softeners would be beneficial for our needs. We decided on the water softener and other thing we needed done and we agreed on a price and date for it to be installed. Kyle arrived for the installation and found Kyle S. to be very competent, efficient, neat, and organized. He explained everything he had done and what we should do. He didn't try to sell us anything we didn't need. He was terrific. So glad we found a Plumbing company that is responsive to your needs and have wonderful employees who really care.

Tony H.

04/09/2017 12:00:00 SA

A rare 5 star from me. David and Michael were assigned the job and these guys rock! On time and efficient. Great communication - I got an email and a text when they were coming out. Very pleasant phone conversation with the woman who took my info (sorry, forgot her name)
Due to an unfortunate turn of a wrench, I broke a pipe inside the wall...under the sink...on a weekend. I Yelped plumbers and Pure Plumbing came up with good reviews. I trust that and am glad I called. They came out the next morning, gave me an up front, reasonable estimate and did what needed to be done AND went above and beyond what I expected. The new dishwasher is happy, as am I. Will definitely use Pure if ever needed in the future!

Brandi V.

07/04/2019 12:00:00 SA

Punctual and professional service, polite and thorough, clean cut and honest. I was very happy with the guys who came out to my house they did not act like I needed to pay for a service I didn't need! Which is very popular with business these days, a lot of companies try to up sale you into something you don't need!! Thank you Pure Plumbing

Holli R.

03/09/2021 12:00:00 SA

Came quick and charged a minimal fee to diagnose the problem. Great service and highly recommend.

Ramon G.

04/12/2020 12:00:00 SA

Easter Sunday morning, our water heater broke down and leaked. Called Pure Plumbing, and the nice lady on the other line quickly set me up for an appointment on the same day. Del, the technician, swung by the house in no time at all and replaced our water heater in under 2 hours. He was polite, professional, competent and fast. The price for the replacement and his expert services was very reasonable, and we got a 10 year warranty on our water heater and an annual maintenance plan. Very, very highly recommended when you need a quick quality plumbing job done!

Aisha C.

07/09/2015 12:00:00 SA

For 3 days I had been calling plumbing companies trying to get them to come out and examine my water softener system. I had one company tell me to pour bleach in it, another tried to diagnose me over the phone and charge me $1200. After not giving up I called Pure Plumbing and not only were they willing to come look at the issue but they came out within a couple of hours. Tyler was GREAT! Not only did he look at the water softener system and find that everything was working fine but he actually found where the issue in my garage was coming from which was my neighbors house! I would recommend this company and Tyler to anyone I meet. They are not out to get you they simply are here to help and fix your problems. Best in the city!!!!!!

RIck I.

05/01/2017 12:00:00 SA

I can't say enough good things about Pure Plumbing. The office staff is very courteous and cordial. Very easy to make an appointment and the ladies there will make it a point to schedule to the customer's convenience. Emails and phone calls are made to keep the customer updated on the arrival time of the technician. The technician that was sent (Peter Rios) was very professional and knowledgeable. He replaced my hot water heater and did a very clean install. He went up and above what he needed to do (e.g. : not only did he use screws to secure the vent pipe, he taped all the joint seams; replaced all the lines; etc.) to ensure a quality job. He advised me on how to get the most years out of the water heater and how to light it if the pilot light should ever go out.
Pure Plumbing really shows how they want to build good customer relations with their customers. I would not hesitate to call them again for any of my plumbing needs. If anyone should be in need of a good plumbing company, give Pure Plumbing a call.

Pamela H.

08/02/2017 12:00:00 SA

I didn't actually get to use this service. Had an emergency plumbing that needed repair and the technician tried his best to get to my property before 10pm but wasn't able to. I applaud his efforts AND the follow up call I got the next day. Ended up having to use a different plumber thru my warranty company, but if I have the opportunity to use Pure Plumbing in the future, I certainly will.

Rachelle A.

07/12/2016 12:00:00 SA

They are the best. I have been using them for assorted plumbing issues for about 18 months.
Something malfunctioned due to a manufacture's defect. Pure plumbing came to the rescue and went above and beyond to fix the problem and the owner of the firm followed up with me to ensure that the issue was resolved quickly and properly. They really stand behind their work and more importantly really care to see the customer is well treated. I would recommend them to anyone.

Aly S.

3/30/2019

Super impressed with this company! I called and asked for an estimate for a shower and bathroom faucet fix. They texted me prior to arrival. Matt was kind and did an excellent job while also being efficient. It was great that he could perform the work the same day. Their prices are reasonable. I will be using them in the future and would recommend them.

Note: they provide free estimates!

Paul G.

10/14/2018

Great plumbing company. They have come through for me many times on both my house and rental properties. Reasonable prices, professional plumbers, quick fix times. I wouldn't use anyone else.

Joe P.

12/24/2022

The toilet they fixed about four years ago, on a lightly used toilet, has been failing for the past year and a half. How can you call yourselves a respectable business when the quality of your work sucks?! Also, they tried to highball me on a new water softener - they wanted somewhere in the neighborhood of $2750 (and this was before inflation took off!). I got a new one (a really good new one) for about $1000 less from another company.

Jenna G.

1/14/2019

They came within hours my husband called them. Got the job done on the spot with in another few hours. The guy was friendly, professional and fast! A few weeks after we had the service they sent us a hand written note to say thank you! That meant a lot to me to receive this! Thank You for your work in our community!

Shea T.

4/20/2021

This is the second time Juan came out and he was just as awesome as the first time! We got a water softener installed in time for our home water birth (due in about 6 weeks!) and he did a beautiful job. He answered all of our questions and told us about all the DIY videos on their website. Pure Plumbing has such amazing service and it's very consistent.

He was on time and didn't leave any kind of mess. The install looks good too, not sloppy at all. Juan even went as far as helping us flush our water heater! Talk about above and beyond! I love that he wore booties over his shoes when he stepped into the house and he was great with my dog. They definitely hire the right people :) Too bad more companies can't be Like Pure Plumbing...

Sarrah B.

7/14/2021

James showed up 3 hours after I made a same-day appointment when my water heater stopped working. He was professional, polite, and very knowledgeable. Despite it being a very hot day in Vegas, he didn't rush through his work in the garage. I would definitely recommend James and Pure Plumbing for a same-day emergency.

Pros:
- Knowledgeable techs
- Good warranties on new products
- Quick response time
- Same day appointments

Cons:
- Pretty pricy for a new water heater. You could definitely get something cheaper at Home Depot or Lowe's (but not sure if those would come with a 10-year warranty)

Shanon M.

1/21/2020

Hot water heater was leaking and talked with a friend who said, it's going to have to be replaced
I did a Yelp search for plumbing companies based on their review. I chose Pure Plumbing based on the quick timeframe they could get here that worked with our schedule. All said and done, giving them a 5 star rating! Thanks Pure Plumbing!
1. Quick Response
2. Efficient
3. Thorough
4. Great Customer Service
5. Follow up

Susan K.

11/30/2014

Called on a Sunday afternoon. The lady that answered phone was so courteous and friendly and repairman was Michael Day. We will recommend them to everyone. Very happy with whole process

Carol B.

7/14/2017

I've been having water pressure issues throughout the house and needed to have the Pressure Reducing Valve replaced. So I scheduled the appointment this afternoon 1-3. At 12:45 I got a call from their office telling me who was coming and that the he was en route and would be there around 130. JC (Juan Castillo) was the technician who showed up. Very professional and informative. He replaced the valve quickly and checked the pressure so all was great. I had read numerous reviews not only on Yelp but on Angie's List about this company and was very impressed at all the reviews. Now I can add my A+ rating of this company. This will be my go to company for all my plumbing needs.

Eva C.

10/12/2021 12:00:00 SA

Hi Cassie, we have not yet received a detailed description of the receipt for the $1,584. This should include the cost of the individual parts and the labor. The cost is above what other plumbers charge. The only compensation we were offered and have not received was for the good faucet that was replaced and taken away. Ron and Eva

Jessica F.

09/03/2017 12:00:00 SA

David had great service, polite, kept me in the loop to let me know when he would be free, and very knowledgeable in the estimate. Even though I didn't get any service done today, I will give them a call when I'm ready, I would recommend them to everybody.

Mel H.

6/18/2019

Today the 18th June 2019, was very fortunate to have David drop by my house to install Water Conditioning System.

David was very polite and easy to talk to! Installed my system in a very timely manner and removed my old system.

Very pleased with the work done!!!

Jerry T.

9/27/2019

Pure Plumbing out to repair water pressure relief valve on home water main. Juan Castillo was very professional and efficient and the job was done in less then 45 minutes. He had been here before to fix something on the water heater a few years ago and we received the same great service. Called the night before and they were here at 8am. Great price and great service can't ask for anything more.

Megan W.

6/29/2023

Came home and an indoor pool was forming... I called Pure and they had someone over within the hour. Lu helped us get the repairs we needed immediately at a reasonable price and he even took the time to explain to me the necessary maintenance that I can do myself to make everything last as long as possible. It is difficult to find folks who go above and beyond and I greatly appreciate it! I know who I will call in the future!

Jeff B.

10/08/2018 12:00:00 SA

Update to my review - a manager from Pure Plumbing called me to explain that they quote by the work the job requires (regardless of time), not by time spent on the job. A sink faucet replacement usually requires a faucet and drain replacement - which is the job I was quoted. The job went much faster because I declined the drain replacement and just had the faucet replaced. The manager issued me a partial refund. You have to respect a company that pays attention to feedback and takes every effort to make the situation right. I would use them again now that I understand the quoting process.

Hector M.

12/04/2019 12:00:00 SA

If you need any work done please don't hesitate in giving Pure plumbing a call. Excellent service from the girl who takes the calls all the way to the Managment staff. I want to give a very special thanks to Juan Castillo for all the hard work he put in to the job. He was recommended to me by a friend and I could not have had a better plumber show up. Super friendly and knowledgeable so please if you are going to call ask for Juan to come out. you won't be disappointed.

Lyn S.

4/20/2018

Called Pure Plumbing for quote to repair the irrigation pipe and gas pipe. Very quick with responses. Del was assigned to our project and he was ontime, friendly, and knowledgeable. After receiving fair quote, got the job done in a timely manner. Would use them again.

Jakub M.

03/02/2022 12:00:00 SA

Was having hot water issues. Thought it was the brand new water heater installed last year. Called Pure Plumbing, had a estimator come out the next day right on time. He was able to troubleshoot the issue and found out that it wasn't the water but that there is a leak under the slab of the house on the hot water side. OUCH!

Ask for price to replace entire plumbing system. He said he would get me one by the end of the week. Two weeks pass before I called to see what the status of the pricing is. Oops forgot to send it to me. Okay I can understand that. Price was good. I own a 1,600 sqft one story house. To repipe the entire house through the attic was $16,000 +/- and to do the hot water system was $8,000 +/-. Thought the entire price would less than double since you are running to pipes side by side usually eliminates some labor. But still a decent price considering the 30 year warranty. Sign the estimate, provide 50% down. I ask for time frame and schedule of work. Was told it will be done in ONE day. hahaha that was BS.

Started on Tuesday and by Friday they were done. Maybe they underestimated the work but either way the plumbing was done. They had to cut holes in the walls to fish the plastic piping (about 20 holes in total including had to remove some ceramic tile in the tub shower).

Now we had to wait two weeks for the inspector to show up. Two weeks with holes in your walls. They failed the first inspection because they didnt provide a ladder for the inspector to access the attic. As the inspector was leaving he mentioned that some insulation was missing. I conveyed this to Pure Plumbing, they ignored it. Failed second inspection. Came out to put in insulation and other small stuff. Third time is the charm.

I asked for them to provide me contact for a contractor to repair the drywall. Got Fernando, once again was told they would be done in a day. hahaha another BS. Three total days over the course of a week. Didn't take their shoes off or lay down any protection, left drywall and joint compound dirt in the driveway and house.

So in construction you have typically four things that you grade:

Scope: B
Schedule: F
Cost: A
Communication: C

Overall I would recommend using Pure Plumbing.

Ira B.

3/30/2017

It is very easy to be ripped off in Vegas by Plumbers/HVAC guys etc. I was therefore stunned by how easy these guys were to work with and the professionalism they exhibited. They installed a top of the line tankless water heater and did so professionally, cost effectively and did not try to take advantage of the fact that my old heater malfunctioned beyond repair leaving me in immediate need.

Nice people, great work and I highly recommend them over all comers.

Raffi F.

8/16/2016

Pure Plumbing is the way to go. I highly recommend Joe as he was professional, clean and courteous.

Kelly P.

08/04/2017 12:00:00 SA

Peter and Carlos did a great job! Very professional and friendly, taking time out to explain everything they were doing and breaking down costs. Even when unforeseen problems arose, they stayed until the job was done! Getting a text when they were on there way and receiving invoices and receipts via email was also very helpful!

Irene I.

09/01/2017 12:00:00 SA

Roy at pure plumming is the best! knowledgeable,honest and dedicated 100% to his work.Thank you for a job well done.

Joan G.

05/11/2016 12:00:00 SA

Our daughter recently moved into a house she purchased. We discovered some leaks and we had need of a plumber to install sink faucets and spigots, install toilets, and a new hot water heater. The work involved fixing literally every water source with new valves because all were leaking as well. Another company had quoted us the ridiculous price of $4500-(not including water heater!)--Pure did all but the water heater for $2500 and added the water heater for another $1000. Jared and Tyler worked literally all day---the inspector the next day said the job was done perfectly and he said it often is not the case. Everything is working flawlessly, no more leaks, and all new faucets. These two were amazingly good, friendly, fair and professional. We will never call another company. My husband and I got burned by YES plumbing the week before and wish we could back up and call Pure Plumbing to do the job!

Annise P.

10/17/2014

Got a same day appointment to replace a leaky faucet. Free estimate. Notification of projected arrival. Came within that time. Nice plumber. Explained problem, fixed it promptly. New faucet works beautifully. Reasonable price for the work. Can't say enough about the professionalism of this service from the fist call to the completed job. Thanks!! You made my life easier and you will be highly recommended.

Emily S.

12/12/2018 12:00:00 SA

Updated review. Pure plumbing did an outstanding job in assisting me with my defective water heater and related charges. The owners went above and beyond in offering superior customer service

Douglas W.

07/11/2019 12:00:00 SA

Talk about a high quality company that really puts the customer at ease! From Jayson the tech to Courtney and the office girls who always kept me informed about appointments and how things are going! I highly recommend this company for any of your plumbing needs. Mine just happened to be a hot water heater explosion which can way heavily on anyone, and they all made this process so much more comfortable. This Veteran thanks you all and commends your excellence! Also a big thanks to Andrew the owner who is personally helping to get me up to date with the proper codes so installation will be complete and able to pass inspection. Thanks again Pure Plumbing for going the extra mile to make sure I'm happy with all results!

Chris W.

09/09/2016 12:00:00 SA

I received a report from SW Gas that my line from the meter to the house was leaking. they tested and found a leak and when they removed the meter the pipe from the meter to my house fell over it had rusted so bad. Joe and his Colleague were early and committed to making me a new customer.
I had 3 companies quote me. ranging from 3k to 1750$. Pure was able to quote me the least amount and was able to perform the work the same day. waiting now for them to come and do the job... more to come.

Greg O.

10/27/2020

I have since this original rating had them come out and the level of service is not the same so beware.

Andrew B.

12/20/2015

Pure plumbing did a great job on installing my water softner and RO system. On time visit, very courteous and quality work performed by their tech Jeff Laney. Very satisfied.

John A.

01/04/2019 12:00:00 SA

Happened upon my early review. First of all I'm bitter that pipe from street to house had a big leak. I'm told after this mess that it's a common problem in Las Vegas. Nice to know! The company ran a new pipe and abandoned the old in place. The cost was near $3,300.00. Or $100.00 a foot.. They were fast doing work, did not disturb landscape, cleaned up afterwards, and handled the paperwork for the County permits. So that cost was hard to take. The water company want about $1000. I get to pay in monthly installments. Supposedly the water company says I'll receive a discount from tho gross amour I wish it could have beedc

Karl H.

8/18/2016

The Pure Plumbing experience starts when you call the very friendly office gals. They all provided excellent customer service and work with you and your schedule when booking a service call. When Daniel arrived, he was on time, efficient and very knowledgeable about my multiple plumbing issues. Daniel did such a good job with my water heater issue that I actually called Pure back and requested that Daniel be sent back out to my property to fix some other faucet issues that he had recommended to be repaired during his initial visit. Thank you again Daniel and Pure Plumbing!!

Donna S.

10/04/2018 12:00:00 SA

I can't say enough good things about Pure plumbing. The staff are very friendly. Del and Gilbert are funny and awesome. They not only did a great job but they also finished it ahead of schedule. I was unsure if I was going to have water and at the end of the night not only did I have water it was hot also. The team at Pure plumbing worked very clean and efficiently. Not having hot water was bad enough but to find out that there was a leak in the hot and was awful. Del and Gilbert fixed our problem in one day!

William H.

1/20/2016

Outstanding service, reasonably priced. Mike and Matt were fast and efficient in the installation of a new water heater. Mike also had to replace an irrigation valve and did a solid job. Most importantly, both were on time and the two hour time window with text notification was a breath of fresh air after waiting for other services for hours without any time estimate. Will use again in the future. Highly recommend.

PAUL G.

09/08/2018 12:00:00 SA

I could hear water running in the walls but we couldn't see water coming out of anywhere. On Friday morning after calling 3 different companies that couldn't come out I called Pure Plumbing and explained the problem. Was told the earliest they could come out was Saturday between 4 and 6. While making the appointment the service tech insured me they would contact me 30 minutes before. As promised i received a text from Alex saying he would be at my home in 30 minutes and as promised he showed up on time. After about 15 minutes of walking around he found the problem which turned out to be a partial landscape problem. Told me my options and I told him i would think about it. I asked Alex how much the charge for diagnosing the problem and shockingly he said no charge. I was completely shocked by his honesty and integrity. I can guarantee that Alex and Pure Plumbing will be the only company I use from now on. Do your self a favor and make this your first call. There shouldn't be more companies out there like this.

carolyn b.

04/10/2020 12:00:00 SA

Terrble. Tried to up sell and never did job they were asked to do. Run for the hills. Lots of great plumbers in Las Vegas. Just say no!

L. S.

7/16/2017

I called this Sunday morning because the lever on my kitchen faucet came off late last night. Spoke to Cathy and she said a tech would come to my home between 4-6pm today! I was so pleased because other plumbing companies listed in Yelp did not have Sunday hours so I was pleasantly surprised! She also asked if I wanted to be contacted in the event that an earlier appointment becomes available. Of course I said yes! She was so pleasant on the phone and I thought her customer service skills were excellent and impressive especially on a Sunday! To my surprise, I received another call from Cathy letting me know that a tech had completed his job earlier than expected and asked me if I was available from 1-1:30pm. Again, I said yes and I was so happy! The tech (Matthew) arrived within the expected timeframe and was able to fix it. He did say I needed to replace my faucet because I would most likely experience the same issue again given its condition. I asked him how much I owed him and he said no charge and said that he would be happy to install a new faucet once I was ready. He gave me a very reasonable quote and also gave me some recommended brands to purchase from the store. I am extremely pleased with this company and their professionalism. I will be contacting them soon! Thank you Pure Plumbing and especially to Cathy and Matthew for providing such great service that exceeded my expectations!!!

Pat H.

12/28/2013

Our guest bath shower was producing only hot water--not exactly the welcome you want a guest to have. We had previously used the plumbing company that my builder had used; when we phoned them to make an appointment we learned they had been sold. The new company was going to charge me an assessment fee just to come out. It didn't take long to figure out they were all focused on themselves and how much money they were going to make. Exiting quickly from that call, we came across Pure Plumbing. How glad we were!

From the first moment meeting Andy and Travis we were confident we were in good hands. They are skilled, efficient, fair in their pricing and focused on treating their customers as they would like to be treated themselves. Our only regret is that we can't export these two to Portland to work on our home there.

It is rare to find two individuals that make you feel so completely comfortable so quickly. We would recommend them to anyone in need of plumbing services.

Liz S.

10/11/2022 12:00:00 SA

We will not work with another plumber. We have always had great service from Pure Plumbing. We have had a ton of work done including a whole house water treatment/softening system, a leak detection system, multiple plumbing repairs and recently a whole house repipe.

For the repipe, which was our biggest job with them, the workers were very friendly and professional. They did an amazing job putting down plastic everywhere and taping it so it would stay in place. Even the drywall repair people and the inspector said they had done such a good job. They also were very respectful during the day since my husband and I work from home.

Every evening before leaving they would clean up everything, vacumming and taking home tools. We appreciate this since we've had other people work on our house and leave it a mess.

They came back when they were finished because we had a few questions and we received a thank you tray of cookies at the end. It was a very nice gesture! We will continue to use Pure Plumbing.

Sherry H.

4/15/2019

Very pleased with the service from Pure Plumbing. Technician was professional and very thorough. Service was completed in a timely manner and the price was fair. Will definitely use this company again!

Trish R.

05/12/2020 12:00:00 SA

Great company! Very friendly, professional and communicated with me to confirm my appt, let me know when the tech was on the way and followed up after the service call. My technicians Dell and Kevin were first class. Very professional, diligent and knowledgeable. As an added bonus we received a FREE 4-stage R/O system. They really go the extra mile. They stayed true to their initial quote and didn't charge extra for the extra time and work needed to install my 75 gallon hour water heater and free R/O system. I'll definitely refer them and use them in the future for all my plumbing needs. Five stars

Joshua P.

9/14/2020

Brian Garcia was fantastic and took 5 minutes to fix what the homeowner tried to accomplish in 5 hours. He arrived with a mask and was a pleasure. Ask for him!!

Jen H.

01/09/2020 12:00:00 SA

Pure Plumbing was one of several companies I had come to my home to provide a quote to replace some fixtures in my kitchen. On the positive side, they answered the phone when I called, they do provide free quotes, and they did show up (which is not always true for contractors in Las Vegas).

On the not so good side:

- The arrival window they gave me was 7(!) hours, from 10 to 5. Every other company provided more reasonable scheduling windows, usually 2 hours.
- Their technician was the only one who didn't put on, or even offer to put on, protective covers over his work boots before coming into my home.
- Their technician opened and took pieces out of the boxes of my brand new fixtures, without asking. (He did ask too late after one of the items was already in his hand.) On top of this, he tore open a sealed plastic bag and took parts out, again without asking.
- He didn't put anything back. He left boxes, packaging, and parts scattered all over my counter.

After all this, he gave me a quote that was 70% higher than the next highest quote, and them immediately offered me a 10% discount. Silly sales tactics that still left the quoted cost at 1.5 times the next highest bid.

I can't comment on the quality of their work since I hired one of the other companies to do the job.

Update 2020-01-15: The management of the company called me. He apologized for the issues I listed above, assured me that corrective action was being taken, and offered to make it right. I had already gotten the work done by other company, but I'm adding one star back because they responded.

Rachel S.

8/20/2021

I called Pure Plumbing yesterday after I had another plumbing company tell me I need a leak detection service. That i most likely had a slab leak. I was scared due to the cost.
Pure plumbing responded quickly and dispatched their tech Nick Smith to my house.
He was friendly, on time, and professional. Nick immediately found 2 issues I had that the other company didn't find after being here an hour. Not only did he resolve my issues, he gave me advice on things I could do to improve my plumbing. He went beyond what most would do to make sure nothing was missed. He is an excellent tech who will for now on have my business.
I highly recommend this company , especially this tech for all your plumbing needs.

jamie g.

1/15/2017

I'm writing this review as they're working in my garage. Of course on a Sunday a valve broke in our garage which stopped water supply in our home. We tried our worthless home warranty company first which didn't find loss of running water an emergency (I know, first world problems) so I searched plumbing companies on yelp and found this gem of a company.

First, they were here within two hours of my call regardless of it being Sunday and even more amazing a playoff Sunday. Second, they determined our repair to be costly and told us it would be worth our time and patience to wait for our home warranty. And third, and most amazing, offered to make a small repair that would give us running water while we wait for our overrated home warranty to pull through.

I cannot rate this company high enough. I will recommend them to anyone in need of plumbing services and will absolutely be using them during our kitchen remodeling! Thank you guys for your professionalism and honesty!

Gary M.

3/15/2017

We were in the market for a new plumbing company and boy did Pure Plumbing not let us down. We had them out for a specific reason and they gave us a worst case scenario in detail with what was needed and might be needed if that route did not work. Donnie came out,& was able to get the hot & cold manna block replaced without having the install a new one. He got the job done timely and saved us a potential financial burden down the road. 5 stars and will be using them again

Davd O.

10/01/2016 12:00:00 SA

If all businesses would be run like pure plumbing, having Service done would be a pleasure, because pure plumbing was a pleasure to work with. They not only followed up with a phone call, but also with a thank you card for doing business with them. David orfin

Jef B.

2/15/2020

I recommend Pure Plumbing. All-in-all, a great repair experience. I have owned 4 homes over the last 45 years and have hired many repair people and contractors. About a year ago I my home in Las Vegas. Last month my kitchen sink started draining slowly. No big deal, but then it was draining more slowly with each passing day. I checked the reviews for plumbing contractors on Yelp and Pure Plumbing had the most reviews and a very good rating. To me, the total number of reviews is most important. Pure Plumbing sent out their technician (Donny) within 24 hours of my call and within the time frame promised. He did a video pipeline inspection and determined that the drain line from the kitchen sink to the sewer connection at the street (about 75-100 feet long) was clogged with grease, much of which had hardened. He showed me several pieces of the hardened grease that he pulled from the drain pipe. The accumulation of grease probably began when the house was built in 1985. Donny was friendly, respectful and knowledgeable. After providing a reasonable estimate for the proposed repairs he used a hydrojet (not an augur which would not have cleared the newer grease which was still a gooey consistency) to clear the line. Donny noticed that the original drain pipe had been incorrectly installed and, on his own initiative and without additional cost, corrected the problem and extended the pipe so it would be easily accessible in the future. All repairs were completed that afternoon. A quality company!

Amy T.

10/01/2016 12:00:00 SA

I am absolutely grateful to have found this company in Yelp! Everyone I've interacted with from the receptionist to the technicians were all friendly, professional, and courteous. Service is my make it or break it when it comes to rating and they definitely get 5 stars, no doubt! ALEX and JAMES were very respectful upon entering. They introduced themselves and put on booties prior to entering. They found out my bathtub leak was due to a rusty, old gasket that needed to be replaced and was able to get started as soon as I agreed to quote. We bought the $155 for $200 deal and was able to use it towards the service. Thank you guys!

Emily W.

9/24/2020

We recently moved to the area from the Midwest. We bought an older house in need of some plumbing updates. After getting the runaround from other companies, we found Pure Plumbing. What a relief! Brian Garcia came out quickly, gave solid recommendations and a competitive quote, and started work as quickly as we were ready. Customer service was top notch and he was very patient in walking through our house and explaining everything. It's a locally owned business with great reviews and we can definitely see why. It certainly makes you feel better about spending a lot of $ when the customer service is phenomenal and the employees speak highly about their employer. Ask for Brian - you won't be disappointed!!

Paulo E.

7/22/2023

It's pricey but they do a great job. I had a shower fawcett broken and they replaced.

Raul S.

05/04/2021 12:00:00 SA

Called them. They were at my houses in les than an hour. Masked up, Quick evaluation, reasonable price.

Sandi G.

12/10/2015 12:00:00 SA

Bought a new washer, but it could not be hooked up because the old line was corroded onto to water source. Chose Pure Plumbing because of the 5 star rating on Yelp. PEREFT CHOICE.

From the lady who answered the phone to Joe, the technician, they were great. I placed my call on Tuesday, late afternoon, but since it was not urgent couldn't get anyone until Thursday. They gave me a 2 hr window, 10 - 12. At about 9:55 I gotta call telling me it would most likely be closer to the second half of the window befor the tech would arrive. At 10:30 I got the call that he was one the way. I love how they kept me informed, no guessing.

Joe arrived shortly after, took a look and explained exactly what had to be done. He also told me that they did not do dry wall repair. (No surprises, I like that.). Once he got the problem fixed he explained that the other side was badly corroded as well and if he fixed it now it would only be a fraction of the cost of the first. Even though it was not causing a problem, I could see that it was, and decided to go ahead with it. After finishing he hooked up my washer, tested everything, wiped up my floor and put it all back in place.

The icing on the cake, I sold my dishwasher. Ever since the buyer took it out I have not had cold water in the kitchen. I ask Joe if he could check it out for me. Took him just a couple of minutes to figure out they had not turned on the cold water. (What can I say) He could have come up with a charge, if he or the company were dis-honest, and I would never have known the difference. Fortunately they were not.

This is definitely my plumbing company.

Dave P.

7/30/2017

I called the Sunday night got a return call in a half hour from a guy named David says you'll be there within the hour he was there within 45 minutes him and another guy name Mike found the clog in my drain underneath the sink outside they repaired the broken drain Cleanout trap snaked it got the clog gone fixed another leak underneath the sink was out within 45 minutes to an hour very polite very professional I would use them again

Janel K.

04/07/2015 12:00:00 SA

I am so very thankful for Pure Plumbing. They are extremely knowledgeable. I was able to self service my garbage disposal with out calling them. You make think that is crazy or not normal to write a review, but I was able to fix it all because of Pure Plumbing. They had a video on providing a solution to a clogged garbage disposal. I watched the video and sure enough I worked!!. This is very important to me since I did not have to spend the money to have a plumber come out. This also shows me that they want to truly educate and help the community and not just charge people for services. I know when I have a bigger issue they will be the first to call. They know there industry and I recommend anyone to use them.

Travis V.

1/20/2015

Needed to have a sink installed and found this company on Yelp. Scheduled an appointment for an estimate and they offered to come out the same day. Joe is gentleman who helped us. He was very friendly, professional and up-front about everything. He also went out of his way to address our concerns and make sure we were happy. Had a quote in five minutes, 90 minutes later our new sink was installed and we couldn't be happier. As some reviews write, they are not the cheapest in town, however their work speaks for itself. We will definitely be going back to them with all of our plumbing needs.

C K.

5/24/2016

Great communication - I had a window of 8-10 am. At 8:20, someone calls to tell me the technicians will arrive closer to 9 am. Around 9 am, I get a text message someone is on the way. I then get a call they're on the way. They show up just before 10. The technicians were professional and courteous. They emailed me with a quote, mainly because I could stick around long enough for them to finish the work. We do not wear shoes in the house, so I appreciated that they put booties on to cover their shoes.

Aaron W.

12/26/2019

Pure Plumbing is the best! We came home to a river running out of our garage from a leaking water heater. We submitted a claim to our home warranty company, but due to the holidays they claimed the earliest they could get anybody out would be 4 days later. Obviously that wasn't acceptable, having used Pure previously for other work, I called them first thing on Christmas Eve and they agreed it was a priority to get it replaced and they had someone here at the house by 12:30. The technician was very helpful and worked with his supervisor to get a resolution for us and had the water heater replaced in a couple hours. I'll continue using Pure for all of my plumbing needs as they do great work and leave a clean job site when they are done. Every person I've talked to in the office or in person is very friendly and helpful.

Dennis V.

02/10/2017 12:00:00 SA

It was a rocky start trying to get in touch with Pure Plumbing. I used the Yelp messenger as well as calling their answering service and didn't get a response.
A week later I decided to call during normal business hours (last opportunity before moving onto someone else). I got in touch with someone and she was really polite and professional.
So I won't hold Yelp and their answering service against them.
I read the reviews here and decided to specifically ask for Joe.
He came out during his next available appointment. (Even got an email informing me he was on his way!)
He INSTANTLY knew what was wrong with all 4 issues and even gave us a fair deal!
We had to say yes to the work right there.

Joe was quick and fixed everything like a true pro.
Joe and Pure Plumbing have true integrity and stand by their work.
Will use them again without hesitation.
I definitely recommend them - ESPECIALLY over Yes! Plumbing (they're the worst) :)

Teddy F.

4/24/2022

Great service! Quick response and work. Price was decent too! I highly recommend, my water heater failed and within 2 hours they were there to replace my water heater.

Pokin Y.

10/19/2018

Can't speak more highly of these guys. Opio Hickman came by and figured out the issue immediately. He was personable and helpful.

Pure Plumbing is one of the rare companies that comes out for free estimates and for the overall great experience, they will be the first I call for sure!

Matt H.

11/13/2020

Consistently great service from Pure Plumbing. I appreciate their proactive approach and the recommendations and quality work from Sammy. Thank you!

Mrs W.

02/11/2015 12:00:00 SA

I had a horrible problem with water coming out of the floor on a slab house. It was an emergency! Thank God I came upon the Yelp reviews for Pure Plumbing! They came out within an hour or so. Found out that the sewer line was like Swiss cheese. Their man, Matt Harbison, came out dressed in a nice uniform, groomed well, and smelling good.
He wrote out a quote when the insurance claim adjuster was there. At first, the insurance man wasn't going to pay for anything. Then he asked to see the plumber's quote, and said that is really reasonable. Then he agreed to pay for the majority of the bill. A miracle!
The plumber brought another plumber out to help him, also named Matt. They had to drill 4 large holes in the concrete floor to replace the sewer pipes over a period of a few days. They did a minimal amount of damage to anything else. The Insurance adjuster was very impressed when he came to check out the job afer they were finished. It meant that he didn't have to put out more money for damage.
Near the end of the job, I went looking for something to clean our white tile because I had seen the mounds of dirt piled on it, figuring I would have a mess to clean up. When I came to see the finished job I was amazed. They had gotten down on their hands and knees and mopped it! The white tile was spotless.
They worked really hard on their hands and knees for at least 2 whole days, but they were always smiling, never cussing, great gentlemen, both of the Matts. Amazingly they stayed clean. I don't know how.
The office help, Alexis was one, and I think that the other one was Lisa, were also very personable on the phone and helpful.
So thank you Yelp, it's because of you that I found them.

Phuc T.

08/06/2014 12:00:00 SA

Had a leak from a outdoor faucet and gave Pure Plumbing a call and Andy (the owner) came out on-time the next morning at 8am. Took him about 30mins to replace the faucet and got it working perfectly. Super nice guy who was very friendly/professional and really cared about keeping the customer happy. He even gave me a 25% discount!
I know I can trust Andy to take care of any future plumbing problems I have.

Kevin J.

09/01/2016 12:00:00 SA

Pure Plumbing has rebuilt two (2) toilet tanks and installed a new heavy-duty garbage disposal in our home. Office staff is extremely courteous and the ongoing communication (phone, text message or e-mail) with the customer is outstanding. All plumbers have been timely and completely professional in all aspects. Bottom line: Great company ... responsive to the customer ... fair prices ... quality workmanship performed by experienced craftsmen. Pure Plumbing's service will make you a repeat customer!

Nim V.

4/15/2017

My wife and I recently moved to Las Vegas in search of a trustworthy company to install fixtures and a whole-house filtration system. After considerable research, we're glad we chose Pure Plumbing. They offered the most competetive pricing, and what turned out to be the most professional service we've experienced. Jeff went above and beyond our expectations in expertise, workmanship and customer relations. He even gave helpful advice on other plumbing fixtures that he wasn't hired to work on - a true mark of a great company that is headed for success. It is hard to find a good and honest plumber. We were fortunate. Again, outstanding service and customer experience. We highly recommend!

Tony C.

9/23/2014

We recently used Pure Plumbing to run a gas line to the backyard. They were on time, worked late to get the job done and were a pleasure to deal with. The price was fair and as quoted. We recommend their services.

Melissa L.

07/04/2014 12:00:00 SA

I woke up on the 4th of July to a dripping kitchen ceiling. I called Pure Plumbing and they had someone over in an hour. Travis was great! We plan to use them again in the future

Erlynne F.

5/26/2018

I sent in a request through Pure Plumbing's website Thursday early evening because our water softener needed to be replaced and received a phone call about 30 minutes later and the agent was really sweet and helpful. She scheduled the appointment for Saturday because it was Memorial Day weekend and they were booked up Friday. I received a text message, email and phone call confirmations of the upcoming appointment. I also received another phone call the day of my appointment letting me know that they were running early and could come earlier than my scheduled time. I later received a text message with information of the technician Del and his bio. Both my sister and I were extremely happy with the service that Del provided. He was very professional and completed the job really quick. From start to finish the quality of service we received from the phone agent and Del at Pure Plumbing was amazing. Highly recommend them for any plumbing issues you may have.

T N.

5/14/2015

Excellent plumbing company to deal with. A+ for great customer service from my first phone call. I just had a alkaline reverse osmosis system installed and the crew they sent was courteous and efficient in the installation. The price was reasonable and now I have healthy drinking water.

Celina E.

11/20/2020

DON'T WORK WITH PURE PLUMBING unless you want supreme service and a reliable staff! I cannot say enough good things about this company.

As with any big project there are always a few unforeseen issues. They handled them with care and kept us involved every step of the way. You can tell a lot about a company as to how they handle tricky situations. To be clear, it was not something they did, but the way our house is laid out. They handled the few negative situations really well!

I want to give a big shout out especially to Juan. He was kind and didn't try to sell us anything we didn't need. By the end of the few days we spent together he felt like family. Actually, all of the guys who were involved in the project felt like family at the end of it.

We decided to get a tankless water heather and move it outside, which was not cheap!! When spending that much money you really want to trust the company you're working with. Juan's customer service helped soften the blow to our pocketbook and made us feel like we had made a good decision. He was polite, funny, knowledgeable about plumbing, and overall was just a good guy who I felt comfortable dealing with for the long amount of time he spent inside our house.

I wish I could work with Pure Plumbing on every home renovation project because I trust them so much. They are reliable, curious, trustworthy and overall just a great company. Don't go to any other for your plumbing needs. This is the one! And ask for Juan, he really is a gem!

Dichen L.

01/09/2018 12:00:00 SA

Last Sunday my water heater was broken, I called pore plumbing, I got Quick response, same day scheduled, I was so glad they open weekends. Matt is very professional and the project finished beautifully! Highly recommended! Thanks!

Michelle L.

11/01/2018 12:00:00 SA

My experience with Pure Plumbing was exceptional from beginning to end. I only found out I had a leak when I received an extremely high water bill. I looked on Yelp and contacted Pure Plumbing based on their reviews and the fact that you could request an online quote through Yelp. I was immediately contacted to schedule an estimate the same day, which happened to be a Sunday. Del came out to look at my system and immediately knew what the problem was and what my options were. He was so knowledgeable, explained everything thoroughly, and answered all of my questions. What I respected most about Del though is he was honest in his answers and I didn't feel pressured at all to go with one option over another. Once I decided the option that was best for me, my repairs were scheduled and I was contacted directly about financing options if I needed them. Both Noel and Laila were a pleasure to work with both on the phone and via email and they made sure all of the details regarding scheduling and payment were taken care of so it made things very easy and simple. Del came back out to do the repairs and explained everything that was done before he left. What started as an unexpected awful leak turned out to be a really good experience because Pure Plumbing's employees really helped me out during this difficult time. I highly recommend Pure Plumbing to anyone in need of plumbing services. I know they're the only company I'll call in the future!

Shannon B.

10/14/2013

Best plumber ever!!! Andy has a lot of integrity and pride in his work. He fixed a pipe leak in our laundry room, installed a hot water heater, and hooked up the propane gas connection for an outdoor kitchen island. His work is impeccable. He is polite and well-spoken, arrives on time, has great attention to detail, works cleanly and efficiently, and keeps his appearance & his truck's appearance neat and clean. We couldn't be more pleased! If you need a plumber in the Henderson/ Las Vegas area, do yourself a favor and call Pure Plumbing. Thank you again, Andy!!! We are your loyal customers, and will be recommending you to everyone we know!!!

Terri D.

12/28/2017

Juan came out today to fix our garbage disposal. It was an easy fix but still charged a service fee. He tried to sell me a new disposal for $625. Outrageous. Politely refused. As long as the old one is still working, I'm happy.

Reggie R.

08/09/2017 12:00:00 SA

I have used Pure Plumbing in the past for a water softener unit and some basic plumbing work and was very pleased. This time my Noritz Tankless Hot Water Heater was malfunctioning, and after talking to two other Plumber companies that were referred through the manufacturer website, and them not being able to assist with my issues, I called Pure Plumbing and was happy to hear that there were qualified to work on the Noritz brand.

Everything was top notch, the initial conversation with the technician scheduler to the prompt arrival less than 24 hours after I made the request. I received a text message and email with the technician's name and pic so I knew whom to expect at the door.

Joe and his assistant (can't remember the name but super polite and professional guy) trouble shot and called the manufacturer immediately. Unfortunately the replacement parts were costly and would take a week to arrive so we decided to just replace with a new Rinnai Tankless Hot Water Heater. From show up to job complete was 4 hours!

If you are in need of a Plumber, don't hesitate to call Pure Plumbing...always top notch service!

Lacy B.

4/20/2014

There is a reason these guys have 5 stars, It's because they're wonderful! The whole process was smooth, from making the appointment for the estimate all the way to the finished job. Everyone was nice and efficient. I have found my plumbers! I will continue to call these guys when I need any plumbing done. Stop wasting time calling any other plumber. Call Pure Plumbing, you'll get reliable service at an affordable price, and from really nice people!

Ashlee F.

02/10/2017 12:00:00 SA

Great worker Jason was very nice and helpful and fast and good worker! Was very informative about how the company works and can do.

Tara R.

11/14/2015

The service and expertise couldn't have been more phenomenal!! We had been debating on a plumber to call for a while, our shower was switching between either scorching hot, unbearable water, or freezing cold, unbearable water. There was no comfortable in between. We were thinking it was going to be a huge fix, but finally decided we needed to get on it and call someone in. We looked up the best plumbers in Las Vegas, and Pure Plumbing had the best reviews by far. They came out the next morning (I called late the day before and couldn't squeeze them in until the next day) exactly when I was told he would be here. They sent text and email updates that my plumber, Bryce, was on his way. Bryce is an amazing person, I will never use another plumber as long as I live. Prices were very reasonable, it wound up only being a cartridge that needed to be replaced. He came for an estimate but we decided to do the service at the same time.He wound up having the part we needed in his truck and it was fixed in less than 20 minutes. Bryce was so friendly and knowledgeable, he walked us through the procedure step by step to keep us informed on what he was doing. This guy was so experienced and professional, and I am sure the rest of their guys are just as good. I will never use another plumber, I am so happy with the service received.

DJ A.

07/06/2023 12:00:00 SA

Had some plumbing issues and had these guys came and they were very thorough with the work. They explained everything going on and whats causing my issues. In the end they did a job well done. They were very professional and respectful. I recommend Pure Plumbing for all your plumbing needs. Thanks guys!

Lynn N.

06/03/2023 12:00:00 SA

My toilet got flooded on a Friday evening and of course , as expected, it's hard to get a plumber out asap. I have to shut my main waterline as the toilet valve does not shut off the water, so I am left with no water in the house for the evening. Called a few plumbers and the best and most empathetic receptionist (pity I can't recall her name) picked up my call and assured me that she will sent someone out the next day at 9am. She did not disappoint and Ron attended to the service call. He is easygoing, efficient and reassuring. Price quoted is on point and he got my issue fixed. I highly recommend this company, based on my own positive experience.

Paul C.

6/21/2022

we had pure plumbing install a new water softner and bathroom faucets. their tech, oscar was the best service person we have ever had into our home. if plumbing repair is what you need start with pure and end with pure . PAUL C.

Blake M.

9/30/2014

(Please note that this review has been updated due to the reasons stated below)
10/1 MyToilets and bathtubs were backed up due to a clogged sewer line. Joe arrived ahead of scheduled time window and was super friendly and quoted me a fair price and also gave me a 10%senior discount. He completed the job in about 30 minutes and made sure all drains and toilets were draining and flushing properly before leaving. I then asked him if the backflow tube in the outside area was cleaned up of all toilet paper and fecal matter that he had cleaned out.He assured me he had taken care of it and there was only a small amount left around the drain that would break down and decompose quickly. He also told me he used some of my bleach in my laundry area(which was fine and I would have even loaned him my hose as well to finish cleaning up the considerable amount of fecal matter and toilet paper in my flower bed). As he had been so professional and courteous to this point, I took him at his word and did not check the backflow area myself before he left.
I had a packaged delivered yesterday afternoon from UPS on my doorstep. While outside, I walked down to the backflow area to see if everything was still draining properly. To my shock there were still large chunks of toilet paper and a considerable amount of fecal matter encompassing a 20-24 inch radius around the backflow area..I immediately called Pure Plumbing back and spoke with a woman named Jessica. I began explaining what had transpired and that he had checked the inside area of the bathroom and had done a professional job inside the house trying to tell her all background information regarding the issue.. She tersely interrupted me and stated Well, what is the problem then I was only trying to give her some back ground information so she could better assist me. She told me that she would have to transfer me to a customer service administrator. I then spoke to Alexis and told her what had happened and that I wrote a great review due to his professionalism and courtesy and in all areas of work and service based on what he did inside the house and told me about the backflow outside.She thanked me for the review, however I told her that I would not be honest with Pure Plumbing or myself without informing them of what had happened in regards to the backflow area being left in an unacceptable condition (i.e. hygeine soiled toilet paper). I told her I felt like I was due some type of credit as this was a serious hygiene issue that should have been cleaned up before he left and I was left to spend my own time to try and clean the mess up. She assured me she would call back as soon as possible after speaking with her supervisor and let me know if a credit could be issued.

10/2 .I finally received a call back this afternoon on my voicemail.at approximately noon today Alexis said she spoke with her supervisor and that they would be applying a 10% discount to my bill(total bill 148.50) and that I should see a credit within several business days. End of call. No apology or explanation was offered for my inconvenience or the dishonesty of assuring me the backflow area had been cleaned up. I took the hose out to the area and sprayed for over 20 minutes yesterday afternoon. (I have a severely degenerative left ankle and it is difficult to stand for more than 5-10 minutes). I stopped for the afternoon due to fatigue and went out again this morning and sprayed the area again for another 20- 25 minutes to try and finish breaking up the soiled toilet paper and fecal matter . I have now spent more time cleaning up the toilet paper and fecal matter than the entire service call that I was billed for. I had originally given a 5 star review, but cannot in good conscience leave it at a 5 star rating due to his dishonesty and the way the problem was resolved by management. If you do use this company, I would strongly advise that you visually inspect all areas of work before they leave. I'm very disappointed as he had originally presented himself and his company in a very professional manner and I felt confident in the choice I had made to resolve my plumbing issue

Jay

Moses H.

07/12/2018 12:00:00 SA

Well just had Jeff the service manager come out and look at things. As always he was very professional and ontime!

After he became aware of the source of my massive leak being a landscaping issue and indeed not a plumbing he not only told me that I do not owe any money he also offer to repair my sheetrock in the garage where Jack cut into the wall looking for a pipe.

Business Integrity is everything and these guys have it.

I'm okay with honest mistakes especially if people are willing to make it right and these guys certainly did.

Plus Jeff me advice on another Plumbing job that another company did that wasn't quite up to code so I owe him thanks for that!

PJ H.

01/08/2022 12:00:00 SA

This is the second time I've used Pure Plumbing. They are prompt and reliable...even in this pandemic. This time was for a leaking hose bibb and a toilet that fantom flushes. Ralph was here a little more than half an hour to change the bibb and install a new flapper. I am so appreciative of their honesty and service.

Mak L.

4/28/2017

Above and beyond expected service from a plumbing company. Dave and the kid from Reno were courteous and professional all the way through the work process. Very knowledgeable and extremely competitive pricing. Even a thank you card with a token of appreciation after the fact. Wow. Will be calling Pure for any of our plumbing needs in the future and highly recommend this company to any who are skeptical about who to call.

Michelle M.

10/05/2017 12:00:00 SA

Wanted to write this review about pure Plumbing to let everybody know that this is the company you should call when you need any help with plumbing. Having purchased a new home recently and having a lot of different systems to deal with found out our water softening system that was installed by Sears was non-functioning. Sears and it's inevitable fashion was not able to service the product and I was left hanging. Donnie was called out from Pure plumbing and from the very beginning did everything he could to make sure that I understood what the issues were and how to fix them. Donnie installed a brand new water softening system for our home and made sure that we understood how it functions and all of the properties that went with it. He even offered to come and make sure that the hot water tank was functioning properly also due to the fact the water softener had not been online for quite a while. Donny went far above any other contractor that came out to try to get us the best price and make sure that it was done efficiently and expeditiously. While nothing is cheap these days I will highly recommend them for their service and their honesty when dealing with customers.

Jason B.

10/17/2020

These guys are the best. Justin came out to determine why I had a water leak at my house. I had received a letter from the water district and they are going to fine me if I don't resolve the leak.

It took about 30 minutes and he determined that the leak was in the pool. Sucks that I am probably going to have to spend a bunch of $$$ to fix the pool, but it is better than a slab leak.

Definitely will call them for future plumbing needs. Very responsive, open weekends, professional.

Andrew L.

09/02/2017 12:00:00 SA

I had a very unexpected and unwanted water leak from my water heater this morning (a Saturday). One call to Pure Plumbing and I had repairmen in my home the same afternoon.

Carlos and Pete showed up and had my hot water fixed in an hour. I was provided a quote for a new tankless system that I had wanted and it is scheduled to install next week.

I couldn't be happier with the speed and professionalism of the work done by Carlos and the confidence and product knowledge that Pete had on the plumbing systems they work with.

Thank you, you have earned my business.

Kirsten V.

06/10/2019 12:00:00 SA

If I could give Pure plumbing 6 stars I would. Jayson was at our house within 2 hours of our call, which is absolutely fantastic as far as I am concerned. He came after hours and there wasn't a convince fee for that! Jayson thoroughly answered all the questions we asked him and answered questions we didn't know we had. He was extremely knowledgeable and it was apparent in our conversation and his comfort level as we discussed our issue. He wasn't pushy to close a sale when we expressed a desire to compare prices on hot water heaters before agreeing to do anything. He was very accommodating in scheduling and was extremely professional. He was sure to clean up all of the mess made and left our garage cleaner than he found it. I don't have a single regret or uncertainty with our experience with Pure plumbing. I would hire them again in a second without another thought.

Yas R.

6/20/2015

Update: After a not that good start, I have to say that this company really takes its customer service serious. After the situation of them not having our appointment on record, one of their representatives called us and apologized for the situation. The original appointment was supposed to be between 8-11 am and although the new appointment was supposed to be from 12-2, they sent a plumber who arrived at 11:15 am. Great, great service. The plumber, Alex, also apologized and explained to us how important is for them the customer satisfaction. I am very surprised since there's no many companies that strive in what they do. Not only did they apologized, they also gave us a 50% discount which definitely made our day and completely changed our first impression. This company is awesome. They do care about the customer. Alex was great, he was kind and very understanding. He did a neat job and worked very fast, he only took about 1 1/2 hour to complete the installation of the water softener. The connection looks very well done. We will definitely use and recommend this company in the future.

*******************************************************************************************************
Bad start. We were supposed to have an appointment today at 8 am for a water softener installation and after making arrangements to stay at home during the morning, at 8:30 am we decided to call since nobody had called us for confirmation....well, we didn't have an appointment. Somebody forgot to enter our information in the system so nothing was scheduled for us. I should add that we selected this company because of how great the plumber who came to make the estimate was. It wasn't the cheapest estimate, even after their yelp discount which the plumbers are very aware of and do the estimate based on this discount (other companies estimates were between 300.00 to 350.00 total without any discount and Pure Plumbing estimate was 425.00....which after the discount, we were supposed to pay 375.00. Yeap, 25.00 more than the closest estimate... but we decided to go with them because of how nice their plumber was. How they were going to solve THEIR mistake of never entering our appointment into their system? They gave us another appointment for today between 12-2 pm (so we'll have to make more arrangements to make sure there's someone in the house between that time). Let's just hope they make it this time. One last thing, definitely the yelp discount is not a discount at all.

Chris S.

6/27/2015

Great service. They replaced my reverse osmosis system. Price was reasonable. Would highly recommend.

Cindy C.

2/22/2019

Our sewer system went blewy. Ugh poo everywhere. Pure Plumbing came to the rescue. Joe and Dave got their hands dirty (ok they did wear gloves) digging a massive hole in the front yard to detect and fix the blockage. Much appreciated and great job guys! My only advice is that if you have anything other than 1st appt. of the day...be patient. They finish what they start even in snow and rain!

Kyla G.

3/29/2015

Pure Plumbing is great - we specifically had Michael Day come and help us (multiple times), and he is a champ! We just bought a house, and the water heater was in desperate need of repair. He put in a new water heater in no time at all! And he was nice enough to come back later the same day when I thought one of our pipes might be busted in the backyard. Quick, friendly and overall awesome customer service!

Jamie Z.

06/12/2017 12:00:00 SA

Pure Plumbing did a great job installing our new water heater. Kyle S. was fast and efficient and educated me on the different functions of the water heater as well as provided me information about the warranty. Will definitely be using them for any future plumbing issues from now on.

Wayne N.

03/07/2016 12:00:00 SA

Very satisfied with my experience. Bryce came out to provide me a quote and was ready to answer ALL of my questions, and believe me when I tell you that I had A LOT. Unfortunately, the original owner / builder of my home didn't install a water loop. This posed some issues / options that Bryce was happy to help me explore - the issues came down to paying the extra money to install the loop or simply running salt water to the entire residence (which can be problematic if you don't account for softened water going to your exterior hose bibs, etc.).

I decided to go with a salt system and RO for drinking water. The installation was smooth, efficient, and once again it was Bryce who did a phenomenal job.

To any potential customers, I will offer this. Plan on Pure Plumbing not being the most expensive quote, but certainly not the cheapest. But with the price I paid, I'm very satisfied. Customer service has so far been on-point, they were on-time for both the quote and installation appointments (something very important to me), and again, Bryce and his colleague did a great job making sure the install was successful.

Kurt R.

12/15/2017

This past Sunday we called Pure because our water heater busted. Not only did they have someone at our house in 40 minutes, but it was 100% replaced and taken care of within 2 hours of calling them.
Brothers; David and Matthew were amazing servicemen, I appreciate the quick and efficient service.

Prices may be high.. but if you are in need of convenient and excellent service, this is the place to call.

Patty S.

04/01/2016 12:00:00 SA

I recently purchased on older home that did not have a Pressure Reducing Valve, or a water loop for a whole house softening system. They sent Tyler out and he was there at the time promised, put in the PRV, and installed my water softener system. The same day he also replaced the valve for my landscaping irrigation that was corroded and leaking. Very professional and cleaned up after! Totally would recommend this company!

Alan H.

2/14/2017

Pure Plumbing is a wonderful professionally run company. This is the third time that I have used them in 3 months for installation of toilets, water treatment system and replacing water shut off valves. David and Michael just left my new home and the quality of the work performed by them as in the past was outstanding. I highly recommend them for any of your plumbing needs. I recommended them to my neighbor who has used them several times now and is extremely satisfied.
Alan H

Megan G.

9/24/2018

We had a great experience with Pure Plumbing!

Our water softener was leaking in our garage and we also needed an extra line put in our bathroom for hot water.

Austin came out last week for the free consultation and was thankfully able to fix the leak on the spot, so that was a huge relief.

He returned today to install the line. He was very quick and knowledgeable and super friendly, as well.

We almost went with a company that was going to charge $75 just to come out here and look. I'm so glad we went with Pure Plumbing, and we'll definitely call them in the need arises again. It was very cost-efficient and Austin was on top of his work. Thank you!

Garrett L.

6/14/2023

The city is now replacing main water lines in my neighborhood and they confirmed that I paid an exorbitant price to do the work. I suggest price shopping. I had a plumbing issue and unfortunately for me this company was the only one who could come out in a timely fashion.

Janet O.

1/31/2023

Got up this morning went to kitchen to get a cup of coffee and realized my feet were awfully wet. Turns out I had a leak from under the sink. Found Pure Plumbing on Yelp and called as soon as they opened. By 11AM the problem was resolved. The leakage was coming from the disposal and the had a new one on the truck and put it in. The service rep was very good at explaining what he had to do. It was great.

Kelsey P.

10/27/2018

You will be in great hands with Tony P. when you need professional plumbing services. Tony has done work for us a couple times and we wouldn't consider calling anyone else. When a plumbing need arises you want someone trustworthy and personable. Tony is all of those things and has expert knowledge. Five stars all the way!

Michael G.

7/15/2016

Woke up July 4 at 6 AM to water shooting 20 feet into the air from a broken irrigation pipe. Called these guys based on other reviews here, but still expected this would a)take all day and b) cost a fortune. They showed up within the hour, and the cost was withing five dollars of what I thought the cost ought to be, and about half what I thought it would be. The man could not have been more professional, explained everything and went over the bill before starting, and finished in less than an hour. In the end, I was the only one in the house that even knew the water was out, as everything was back up and running before the rest of the household even got out of bed.

Nicole T.

06/09/2021 12:00:00 SA

I had a plumbing emergency and they were able to fit me in same day. Both the office staff and technician were extremely nice and sympathetic to my situation. The technician didn't have the part he needed (because i was his last call) so he ran out to the hardware store, came back and had the whole thing fixed in about 15 minutes. I would highly recommend, especially in a crunch.

C. H.

11/07/2019 12:00:00 SA

Pure Plumbing is awesome. Namely Kylan. Kylan came and gave me an honest appraisal of my problem with my two toilets. Upon ontime arrival he put on the booties and entered my home. He listened intently to my situation and gave me several options on how Pure Plumbing can help. He was kind and very knowledgeable about what was needed in my case. I am very happy with Pure Plumbing.

Robert M.

9/28/2013

It's no wonder this company has only 5 star reviews. Prompt, friendly, professional -- across the board it was a great experience working with them. It's obvious that they care about what they do, and for those who hire their services. Andy and Alexis did a job for us yesterday, and their hard work so impressed the neighbor that she hired them for a job this morning. I highly recommend this company, and will use their services for any future jobs (and am referring their services to all my friends -- including my Facebook friends and my HOA).

Tracy P.

11/27/2016

I had the best experience with Pure Plumbing. Joe Haiston came and gave me an estimate for a couple things I needed done inside but what I was really worried about was the toilets had been bubbling when you flushed one of the other toilets. He checked the overflow out front (which was buried in the landscaping) and it was clogged. There was a piece clogging it and he had a terrible time getting it out. I was so worried as the time ticked along about what my final bill would be. After finishing the work on the overflow, he came in and installed a kitchen faucet and fixed a shower faucet. Those two projects went very smoothly and he was super quick. When it came time to pay he just charged me for the work inside that he had quoted me (I also received 10% off for doing multiple things at the same time). He said it was an unusual thing that it took so long out front and was so difficult to remedy and he would not charge me for that. Another company might have capitalized on that and charged me the extra time. I was so relieved and happy. I HIGHLY recommend Pure Plumbing and Joe Haiston.

Dave B.

02/02/2023 12:00:00 SA

We have been involved with so many pluming companies since 1988 it is ridiculous. We had a drain back up under the kitchen sink. Alex arrived on the day and time we asked for. He discovered it was not under the sink but in the drainpipe. He explained all the options and cost. We opted for the first option. Snake the line and use the camera to see the pipe in detail. We thought just go ahead and do the third and most expensive option. Other not so ethical company person would do it for the money. Alex explained that it was not necessary now. The clog was gone but in the future that option might be the way to go. The house is 40 plus years old so it will eventually happen. He saved us a lot of money and now we will know what has to be done in the future. Pure Plumbing is the first not to rip us off in Las Vegas. Thanks Alex

Dayna F.

10/25/2017

if i could give this company a million STARS I would, The service i just received from Carlos was AMAZING. Carlos and his apprentice showed up and they were so thorough with explaining all the situations and possibilities that could cause a water leak. I'm so happy to have met such Amazing, Honest and Great people. Prior to Carlos from Pure Plumbing coming out, i didn't know why my meter kept running when all my water supply lines in my house was not running from the inside of my house. As i was explaining my situation to someone i knew they provided me with Pure Plumbings number saying that they were so happy with the customer service and work that was performed for a reasonable price and the experience they had was so Awesome. So i called pure plumbing today and within the same day Carlos came out with his co-worker. Carlos took every effort and measures to walk me through my house trying to locate where i might have a leak. He even walked me outside and around my house with a flash light to make sure he covered all measures of my house. ( I do live in a large house ) We did locate the leak outside to only find that my hose bib was running. I'd never experienced the communication i had with a plumber the way Carlos communicated in details with me. A plumber would just come out and charge you for something that doesn't need to be fixed. But not in this case.
The point of my review is that I was EXTREMELY HAPPY with the customer service provided by Carlos and his expertise and knowledge of explaining the good and the bad about plumbing. It was the EFFORT and TIME that i appreciated the most. This is what made it an amazing experience cause he showed how much he cared about my worries and concerns. Fortunately it was just a hose but the customer service can't be forgotten. You can never put a price on his Customer Service cause the way that he presented himself and the knowledge he had was to the utmost. He really turned a frown upside down, Hands up!!! Thank you so much Carlos for being such a Thoughtful and Caring person. I can't thank you enough for being the AWESOME person you are. I truly recommend Pure Plumbing and definitely recommend Carlos as the plumber!!!

PS: To the owner of Pure Plumbing, You are very lucky to have Carlos on your team. He is what will make your company grow to be more successful then you are. He is the Team in Dream. As mentioned, You can't put a price on customer service.

Mahalo for your time and allowing me to say good things about Carlos and your company!!!

Paul T.

08/04/2018 12:00:00 SA

These guys are great! I would definitely give them five out of five stars. I had major issues with the bathroom plumbing and they sent Jack out to diagnose it. Jack not only fixed the bathroom plumbing but he also observed /evaluated a major problem with the water heater. He shared his findings with me and gave me a down to the penny estimate for the repair work that would be needed to fix everything. He was very clear, concise, and professional. There was no BS involved and no high-pressure sales tactics. The work was done in a very reasonable time period and the price was negotiated to fit my budget! I would like to also point out that the receptionist was extremely friendly and helpful. She gets 10 out of 10 stars for kindness, courtesy, and professionalism. Thanks again Pure Plumbing!

Roger E.

5/30/2023

Today we had an outside leak to our hose attachment that wasn't installed
properly by our gardener. We immediately called Pure and they responded within one hour.
( They give priority scheduling to leaks). It was getting bad.
Louis Lopez to the rescue. Professional, knowledgeable, and very customer focused. Had it completely repaired in two hours. Not an easy fix.
Pure has always been our to go to plumber.
How many plumbers alert you to not only to when they will be here but who
will be coming to your home?
Plumbers are not cheap......but with Pure, you get what to pay for...100% satisfaction.
Thanks Louis....

Todd H.

07/12/2017 12:00:00 SA

On time service. Excellent communication throughout the process. Fair and reasonable charges for the work. Knowing just a LITTLE about my problem there was ZERO up-sell. Matthew came out, diagnosed the problem, fixed the problem. If I have a plumbing issue again I will for sure call Pure Plumbing.

Peggy G.

7/28/2019

We woke up Saturday morning at 0600 to water screaming out of the water heater tank....making a hole in the wall and going inside the house and spilling into the garage! We turned off the water and called our plumber ....who doesn't open until 8:00 am. Promptly at 8:00 we were called and they could not come until Monday but they recommended PURE PLUMBING.
I called and was told they could come today but not sure when. They would call on their way.
Early afternoon Mike texted and was on the way. He arrived just before 1:00 ... talked over our options and proceeded to get to work. He is removed the old heater and installed the new one in a timely manner. He is very friendly, polite and knowledgeable. We are very pleased with the work Mike did and we thank PURE PLUMBING for sending us such a great guy to resolve our problem.

K. N.

03/02/2020 12:00:00 SA

Unfortunately, our hot water heater needed to be replaced. After reviewing Nextdoor and Yelp. We called and requested a quote from Pure Plumbing. Donny and Jeff came out and gave us a competitive quote. They are both extremely professional and personable. After all our questions were answered we decided this was the company for us. We highly recommend Pure Plumbing.

Julie S.

3/13/2015

It's unfortunate when you need a plummer twice in one month. I requested Jeff after having him come out for my first issue (needed a new water softener). He was very knowledgeable and professional once again. This time we needed a new under sink reverse osmosis system. The previous installer had done a messy job w/water lines and equipment placement. Jeff reconfigured the equipment giving me more undercounter space! You can tell he takes pride in his work. Aso, 2 thumbs up for the company and there customer relations person. I received a HAND WRITTEN thank you card after my first service appt. Much appreciated Pure Plumbing! !!

Elisha C.

6/19/2023

Myles was amazing friendly, professional and pleasure to deal with. Great customer service. He came out on an emergency basis and got the water back on and returned the following morning with the permanent solution. We have found ourselves a plumbing company more specific Myles. Will use the company again and request Myles.

Brandie F.

8/13/2014

Friendly, fast service. My appointment was scheduled quickly & they came out on time.

The issue ended up being human error :), so they did not do any repairs, but charged a consultation fee which is waived if repairs are done.

LIndsay S.

04/03/2019 12:00:00 SA

David B has been out to our home on a few occasions and he is great! He gets the job, makes sure you are completely satisfied with the work done, friendly and very professional! I will make sure and request David B next time I need a plumber.

Samantha L.

5/13/2017

Called them because I needed my water heater replaced. They said they could not give me a general cost estimate over the phone but would send someone. Two men arrived at my house 3 hours later. They came upstairs to look at the water heater. I had already purchased the new one and had it brought upstairs. All that was required was changing it out and disposing of the old one. He said he had to go to his truck to get an estimate. He came back and told me it was going to be $525.00. I have replaced water heaters before and this price is extremely high considering I already had the water heater. I asked why it was so high and he just looked at me. I then said that they were priced much higher than their competitors and he just shrugged his shoulders. I found another company to replace it for under $200.00. This company is professional and arrive in a timely manner but be prepared to pay...

Valerie D.

08/03/2021 12:00:00 SA

Kudos to Jason and Grant from Pure Plumbing for saving me yesterday. They worked in the 107 degree heat trying to resolve my problem. They did not give up and came through for me. They went above and beyond the requirements of their job and were professional, courteous, kept me informed of their progress. l l They were great!!! My entire experience from the initial phone call to the completed job exceeded my expectations. I will always use Pure Plumbing and recommend it to my friends. Good job!!!

Erin F.

05/11/2015 12:00:00 SA

Thank you to Jeff and Pure a Plumbing! Jeff arrived shortly after I called because one of our water heaters was leaking. He was very knowledgable about what was happening and did not nickel and dime us for the work that was done! Great customer service! We will be using pure plumbing for any future work!

Mel M.

06/04/2018 12:00:00 SA

We had a nine-year-old gas water heater go bad and called out Donny and he gave us an acceptable quote but it was late in the afternoon and he had to get a special unit for a manufactured home so it was the next day. He juggled his schedule and came out with Cory to not only install the unit but replace several shut off valves, faucets and install a garbage disposal. All this was done in few hours and we couldnt be happier.
Thanks, Mel

Javier S.

12/28/2019

My kitchen sink was leaking and I could not determine the source. Called several plumbers and no one was available for several days. Pure Plumbing on the other hand was able to send someone out the same day. The technician, Daniel Diaz, arrived and was able to diagnose the problem quickly. He drafted up several quotes on his iPad and I had various options to choose from. He gave me all the information I needed to make a decision and once I did the work was done quickly and professionally. Overall the experience was excellent from the initial phone call to the actual work that needed to be done. I will use their services again and recommend them to others.

Mirna P.

07/06/2016 12:00:00 SA

Class-A company! We needed a lot of work done in the house and Pure Plumbing was professional and helpful the entire time. When we initially called, the receptionist nicely explained all of our options and was patient with us as we tried to figure out a good date for them to come out. Our technician, Alex, was honest with us when he came to inspect the work and give us our estimate. He did not pressure us to do anything and even offered suggestions and advice. Their pricing was very competitive for the amount and type of work we needed done. They provided invoices via e-mail the same day, which I highly appreciated. They also fixed everything in only a few, short hours and so far (weeks later) everything is working perfectly! They also sent us something in the mail to thank us for choosing their services.

Jane M.

4/15/2015

I called Pure Plumbing after seeing that they were advertised in my church bulletin. I was having problems with a loud thumping noise every time I turned on any water source in the house. Mike, the technician from Pure quickly diagnosed that I needed a new pressure reduction valve installed. I
Agreed to the repair, and was happy to receive a 10 percent discount. The next day I noticed a slight drip from the water filtration pipe on the other side of the repair area. I called Pure, and they quickly sent out Matt, another technician. Matt, was able to tighten up the water system pipe,repairing the problem, and I was not charged any other fees for the repair or service call. Thanks Pure! You are my plumber from now on!

Melissa N.

08/09/2019 12:00:00 SA

Jacob was very knowledgeable. Estimate was quick and efficient. He also gave me a useful tip, that no other plumber before cared to share.

Dora S.

7/13/2021

Juan C. Came to my home when my water heater stopped working and Choice home warranty did NOT cover the water leak...? So we had to cover the replacement cost. But Juan made it very simple and was very pleasant to work with under a usually stressful situation! Would definitely recommend this company! Give them a call when you are in need of any plumbing concerns!
Great follow up after the install as well!!

Beverly A.

8/25/2021

Grant Rocks!!!
I noticed my water heater was leaking this morning. Called 6 companies and Pure was the only one that called me back. Grant was here replacing my heater way before the estimated time they quoted me. Reasonable pricing. Will be using them in the future. Thank you!!!

Carolyn A.

3/28/2022

I called Pure Plumbing on a Sunday! 1st encounter phone call I already had a good feeling about them. The lady was delightful and courteous and knew the plumbers' schedules very well. She set me up with a service tech to come out & within a couple hours he was at my door. If you ever get the pleasure of working with Jaylyn Booker, he's your man! Very personable, professional, and respected my home upon greeting. I explained to Jaylyn what happened to our kitchen sink and he thoroughly educated my husband and I on the piping, quality, and cost. His assessment and evaluation of the sink leak situation was very honest and he pointed us in the right direction to check for mold behind our cabinetry before any work be done. He was 100% right. He even followed up later in the day to make sure everything was being taken care of. Again, Jaylyn made us feel more at ease in a very stressful situation and we are glad he was the plumber sent to us. Thank you, Jaylyn for your service! Pure Plumbing is lucky to have you.

Rowena H.

12/14/2016

Pure Plumbing was recommended by a friend of mine and I am so very happy that I chose to go with this company. The receptionist was very friendly, unlike the company who I called prior who made it seem like I was bothering her. Donny was my tech and he was thorough, knowledgeable, personable and just overall awesome. I do have some other issues that need to be worked on and I most defintely will using Pure Plumbling again and will be recommending to everyone. Thanks!

Laura A.

3/23/2019

Very impressed with the professional service that we received. I will problem seems to have been resolved with one visit. Thank you for responding quickly!

Jannete M.

1/25/2018

Jack came to the rescue.!He fixed my leaking pipe that was connected to the water heater and he charged me with a descent price.He even fixed my shower for free. Over all im so pleased with his expertise.Thumbs up to Jack and Pure Plumbing.

C G.

1/20/2018

Great rates with very transparent communication. Excellent customer service. They installed our water heater at an affordable and fair price. They called back to check on us to see that we were well.

Suzie S.

03/10/2019 12:00:00 SA

Great customer Surface. Technician was very knowledgeable and I like that come out and give you a free estimate. After we received an estimate of $800 to replace our sink with the new one that we bought, I was shocked and had to turn the technician away. I was blown away by the prices.

Ryan C.

3/25/2017

Jason Miller and Kyle came back the very next day and installed a tankless water heater unit in my home. I have to yelp again about fantastic Pure Plumbing is! Jason is the best in the biz! He goes the extra mile and has such a professional and charming personality. If he sees something that may need attention, he takes time to explain it. I truly appreciate his detail! If you're looking for the best service in the business contact Pure Plumbing! Thanks guys! So happy!

J S.

11/12/2019 12:00:00 SA

My toilet was making an annoying noise intermittently. Pure Plumbing came over and quoted me $245-$700 for fixes ranging from entire replacement of the tank to wholesale replacement of the toilet (it is a newer toilet in good shape, so this would have been complete overkill and totally unnecessary).

Called another plumber who replaced the flapper in under 10 minutes for $105, which completely fixed the issue. Would recommend getting a second opinion on anything non-urgent that they give you a high quote for.

Mary B.

3/26/2021

I would like to give a grateful thank you to the service tech Jodi and the quality controller Wayne. I had a situation arise with my tankless hot water heater. Jodi was instrumental with bringing Wayne in and Wayne went above and beyond to find the part required. They kept me informed every step of the way and answered my phone calls every time. As soon as the part was delivered they were both at my house to fix the tank and made sure I had hot water before they left. I am very thankful for their honesty, integrity and high standard of customer service.
I would also like to thank the manager Shawn for calling and keeping me in the loop as well. Pure Plumbing is the best!!

Pam M.

7/27/2017

I can't say enough good things about Pure Plumbing! I don't know how many employees they have but a friend recommended that I ask for David or Mathew. I was fortunate to get both of them and their apprentice. It turned out to be quite an extensive job and they worked well into the evening so I would have use of my water for my work week. I had been turning my water on and off at the street for 6 days after a company that was sent out by my home warranty company wanted to jackhammer my garage floor telling me my copper pipe leak was under my concrete slab. ( A total ripoff.) These guys were honest and reasonable and I'm so happy they were recommended to me. The thank you note was a very nice touch as well. They will be my go to guys for any future plumbing needs!! I highly recommend Pure Plumbing.....

Carina D.

05/10/2019 12:00:00 SA

Pure Plumbing did an excellent job! Very helpful, kind, honest and reasonable. It is very hard to find companies like this!

Elisabeth M.

2/15/2020

This company was recommended to me by my plumber when he wasn't able to do a difficult job. They stood by their work. They didn't get the problem solved the first time but they came back and did it right the second time and charged me nothing.

Luanne S.

11/30/2020

Juan was very professional, friendly and knowledgeable. He explained everything in detail, answered all my questions. He provided an estimate and completed all work perfectly. He went above and beyond to make sure I was happy. I have used Pure Plumbing before and will continue to refer anyone needing plumbing services. Juan is the best!

TJ B.

12/05/2020 12:00:00 SA

I was very pleased with the service I received. I needed an emergency gas line repair and Pure Plumbing came out immediately. Del (the plumber) I worked with did an incredible job! He took his time explaining the repairs and helped us expedite the testing process with the city. Make sure to ask for Del when you call.

Steven R.

12/07/2020 12:00:00 SA

Juan Castillo was simply amazing! We went through a recent renovation of a bathroom and needed some plumbing work done. Juan was very professional and efficient in his work. If we had any questions he was more then happy to answer them. I would highly recommend Pure Plumbing and Juan Castillo.

Michael H.

02/09/2016 12:00:00 SA

Having purchased a home in Las Vegas back in March of 2004, we were extremely lucky to not require the need of a plumber until this year. Of course, much like a good run of cards at the poker table or a fabulous streak at your favorite penny slot, all good things come to an end. In this particular case, it came in the form of our backyard faucet randomly shooting out innumerable gallons of water with no foreseeable way to stop it short of cutting off the water supply of our entire house (which I had no idea how to do anyway). The first thing that came to my mind was how empty my wallet was going to get. Much like a employing licensed electrician, hiring a professional plumber is expectedly no cheap task of you want it done right

Being that the outside temps have been right around the range where my kids have been pestering about when we can build an igloo, I haven't spent that much time in the backyard other than to let the dog out. However, yesterday morning, I heard it. Spouting off like broken hydrant, turning my entire backyard into a muddy Slip 'n Slide.

I immediately turned to Yelp to look up plumbers (this was around 645am mind you). I admittedly do not pay a whole lot of attention to sponsored/paid advertisers on Yelp. Though I respect those companies that support this great resource, what I care about when it comes to household services are plentiful high ratings and consistent praise. In this case, however, the sponsored business was also the highest rated and had the praise I was looking for.

I booked an appointment for 630pm since that was when I was getting off work. They are open 24/7 and promptly answered the phone. I received a text message reminder and when I got home late from work (around 650), the technician was already there and waited for me about 10 min.

His name was Joe Haiston and he was extremely friendly and knowledgable. After walking through the mud, he offered to not walk through the house so to avoid the dirt on carpet. He quickly resolved my issue and because of Yelp, I was able to get a discount utilizing an offer they had for 22% off.

Joe was a consummate professional. He was friendly, personable, engaging, and extremely proficient.

Pure Plumbing also impressed me with their consistent follow up. I received email invoices, thank yous, and even a handwritten thank you card.

It was a wonderful experience on all levels and I could not recommend the company and Joe Haiston any more highly.

Kay Z.

03/03/2016 12:00:00 SA

My technician, Jeff Laney, was wonderful. Such a nice, professional and pleasant person. He arrived on time, after texting to say he was on his way. Introduced himself and presented me with a business card. He was informative as to what he was doing with my install of a ADA toilet. We chatted about family as he worked. He showed me pictures of his 4 daughters, one being a newborn. Me being a grandma I really liked that! I will rapidly use Pure Plumbing for all my plumbing needs and recommend them to anyone looking for those services.
Thank you to Jeff and Pure Plumbing for a job well done,

Ellen D.

11/05/2014 12:00:00 SA

Pure Plumbing is awesome! I had a problem with an squealing noise going off and on throughout the day and night, driving me and my roommate crazy. I made an appointment over the phone with very polite and courteous staff, and they also send a picture of the technician before they arrive. (Great idea, you never know nowadays!)

The technician Michael was very friendly and chill (yes, I'm a Californian, that's the word I'm going with) as I told him about the problem and he went to look into it. He quickly identified where the noise was coming from. After getting the necessary parts, he went in and changed everything out and voila! Problem solved.

Great company with great service by great people.

David M.

4/20/2019

I have used Pure Plumbing since I bought my home in Las Vegas about two years ago. They have installed a tankless water heater, water conditioning system, new toilets and a new reverse osmosis system. Without question they stand behind their products and installation. The configuration of my house presented some challenges and they addressed all of the issues. Much of the time I have worked with Dave Betterton, who is very personable and knowledgeable. I can highly recommend Pure Plumbing. In fact, I have recommended them to my sister and brother in law who recently moved to Las Vegas. They are now customers of Pure Plumbing.

Angela S.

07/05/2016 12:00:00 SA

I had trouble with my water softener sending little beeds into the water supply, as well as a leak as soon as I tried to bypass the system. Called Pure Plumbing thursday morning, 45 minutes later a technician was at the house, I had quotes for different options ( replacement, just taking the old system out and a possible fix) via e mail and verbal in no time and had the problem taken care of in no time. I would highly recommend them !

Robert P.

3/23/2018

Called Pure Plumbing to fix our toilet. Came out the same day and ended up fixing all of our toilets and replaced both water heater and water softener. The technician jack was very nice, informative, and professional. He did a great job. Would recommend anyone to them.

Stefany V.

12/04/2020 12:00:00 SA

First of all, shout out to Yelp friend Lauren C for recommending these guys when we ran into an emergency! A valve on the water softener in our new home broke and sent water flooding our garage. A quick call to these guys got us great customer service and a visit scheduled within 24 hours- and a TWO HOUR WINDOW, rather than the vague sometime on Thursday scheduling I've received elsewhere. They also do free estimates rather than charging a service call fee, which was much appreciated compared to other places that said they'd need to come out a couple of times- once to evaluate, and again to put in a part, with multiple fees for each.

Technician Bailey was out in the earlier part of our morning timeslot, and was quickly able to assess our situation and outline our options. He was friendly, professional, and efficient- our 15 year old water softener was out and a new one was installed and Bailey was on his way before lunchtime. Warranty and service info was provided, as well as product recommendations for salt and maintenance. At every step of the way, we were updated via text to confirm the appointment and let us know of his upcoming arrival, and to fill out a service survey afterward.

TLDR: Pure Plumbing will be our first call when we experience another issue in our new home.

Denise P.

06/08/2019 12:00:00 SA

Alex (the tech that came to our house to give us a quote on a Water Purifier) ...is the BOMB.com!!! Great company! Great people! Everyone we dealt with..Alex, Kyle, Pierre (installers)..all top notch!
Give Alex a raise..he deserves it!!!
The company (Pure), sends a text of who coming to your house with a little bio and a picture of them...loved it!!
After talking with Alex we were impressed with his knowledge, attitude, personality, etc!!
We still wanted to get a 2nd quote...which was a mistake (long story)..but..I texted Alex after the 2nd company left and booked it!
I was actually texting with Alex while they were still in my house..we couldn't get them to leave they were so pushy!
We will definitely recommend and use Pure for any future plumbing needs.

Apollo S.

2/20/2016

Every once in a while you meet a person who is as talented as he is good. That was the case with Jeff at Pure Plumbing. He came out when promised, quickly wrote up the bid which was agreed to immediately and performed his service. I had asked for a water softener to be installed with the old one removed. He did it quickly, professionally and even went to Home Depot for me, buying two bags of salt. This is a quality outfit. AND MOST IMPORTANT - they don't charge a fee just to show up to your house. I highly recommend both Pure and Jeff!

Mikel A.

9/17/2014

I originally called Pure to help me with a pre-existing gas line. I was looking at hiring Pure to create an Isometric drawing. I was willing to pay to have this done. The young lady who took my call said that Andy would be at my house later that same day. Since I had given the lady my cell and email, when Andy was en-route, I received both an email and a text.

25 min later, the doorbell rang and Andy was here to give me a free quote for my project. After explaining what I needed and he looked at my house, he told me that he could do what I needed, but told me that it was REALLY easy and I could do it myself to save money. He quickly sketched out what it needed to look like in less than 5 min and said, that should be it. (I recreated his drawing, took it the Building Department, and received my gas permit!) :-)

I could not believe that a traveling sales rep would give me something like this for free. I figured this drawing would have cost me around $250 to $400; but to get the advise for free - shocked me - but in a good way!

Talking with Andy, was like talking to a good friend, easy, direct, and funny! Since he was here, I asked him about another issue that I had, but one that I did not think about fixing right away. Andy told me that they could be out the next day and replace both of my hose bibs with a better spout. He told me that I would receive a call from his office within 10 min to schedule my appointment time. Andy said goodbye, and within 10 min, I received a call from his scheduling department setting my 2 hour appointment time for the next day.

Later that evening, I received two emails. One, showed me the free quote for the original appointment for the isometric drawing for the gas line. The second one was a written quote for the new items that I asked about.

Again, just like clock work, I received an email and text from their system telling me that Joe, the field tech was on his way. Joe arrived, fully aware of what I needed to have done. As he was replacing the first hose bib, he noticed that my pressure valve for the irrigation system had cracked and corroded. I asked him if this is something that he can fix and he said yes, he had one one on the truck. Wow, what a concept! Telling the client of a problem and that was costing me a lot of money for wasted water. Thank you Joe!

All of my repairs were completed and I am VERY happy! I went online to research the company to contact the owner and tell them how happy I was to have found them on Yelp. Low and behold, Andy is the owner! When I called him, his attitude towards Customer Service is unlike ANY other contractor in Vegas. He actually cared about his customers and wanted to make sure that I was taken care of.

I am VERY impressed with Pure Plumbing and I would HIGHLY recommend them! :-)

Lois H.

2/23/2015

The sewer started backing up into my house. I called Pure Plumbing for help. They ran a camera through the plumbing line and found the sewer pipe running from the house was disconnected from the from the main pipe in the street. My plumbers, Matt and Jared, had men come in to dig around 5-6 feet down to the pipe so a joint could be added to connect the two pipes. Needless to say this was a labor intense operation that took some time to accomplish. I'm happy to say once the disconnect was discovered, Matt and Jared were quick to finish the job. Tomorrow their men will come back to fill in the hole. I was very pleased with the fast service I received for a very unpleasant problem.

Phillip P.

06/05/2020 12:00:00 SA

Never had to call a plumber before but then ended up having major issues with the toilet in the master bathroom that I just couldn't fix myself this time. Pure Plumbing was the only company I called that made an effort to get someone out to us the same day and just around an hour later Ryan showed up right at 6 PM. We were initially told itd be somewhere between 6 and 8 so definitely appreciated him being punctual. Not only that but he was super friendly and extremely efficient, the toilet in the master bath was working as good as new already by 6:15. And then on top of all that, the job was done for a super fair price in my opinion, I was anticipating a much higher quote and was pleasantly surprised as the pandemic has had a very detrimental effect on the financial situation in the house but thankfully Pure Plumbing did a perfect job at a fair price so that didnt end up being an issue here at all. Overall just a very professional, outstanding, helpful company and employee. Couldnt be happier with Ryan's work and just cant say enough good things about my experience with Pure Plumbing this evening.

Eric P.

05/03/2016 12:00:00 SA

Third time I have used this company and it keeps getting better and better! Came home Saturday night at 11:30pm to a broken hot water heater. Called Sunday morning hoping to get a person to come out on Monday and instead the receptionist told me that they work on Sunday and she could have a guy come out that same day to fix it!!! The technician who was assigned to my call, actually called and said he was in the area and he come could sooner than the 6:00pm appointment if I needed him to! Showed up on time, gave me a very fair estimate and once I agreed started the work right away. I asked him if I could help him remove the old water heater, and he told me to go back inside and hang out with the kids and watch TV, that he has everything under control. Well about 2 hours later, everything was done and looked great. The gentlemen's name was Bill Abella. Very courteous, professional and friendly! I would highly recommend Pure Plumbing to anyone looking for plumbing work that needs to be done correctly and professionally. The lady who answered the phone was also very helpful and friendly and seemed liked she genuinely cared about my busted hot water heater and wanted it fixed as much as I did!
If I could give them 6 Starts I would!!!
Eric Piston

Julie L.

07/07/2014 12:00:00 SA

I can't say enough about this company. Twice I had urgent problems and they were quick and efficient and reasonably priced.

Kirk T.

09/07/2020 12:00:00 SA

We hired Pure to complete some light plumbing work in our Master Bath and they did a great job at a fair price. So, when our hot water heater stopped working two days ago we called them back to come out and replace it. Donny was very nice and did a great job for us. He was pleasant, discussed all of our options and pricing and completed the work all at the same visit. I would highly recommend both Pure and Donny and would not hesitate to call them back!

Yasmine B.

6/25/2019

Top notch service!! We had some water heater trouble in the middle of the night and didn't know where to turn. We called them on the number provided and Juan Castillo was able to take a look over FaceTime and came right away. Juan was very quick with the repair, very professional with his approach, and friendly with the service!! High recommend!!

Tiffany Y.

12/04/2015 12:00:00 SA

I had a hard time believing that a plumbing company in Las Vegas could have a 5-star rating on Yelp but I decided to give them a try. Wow!!! If I could give them 6 stars I would.

Joe is such a nice guy, arrived on time and gave me an estimate right away for my plumbing reroute due to a slab leak. Today, Joe and Bryce completed the job and, despite challenges in accessing the pipe, they managed to keep the drywall repairs to a minimum. Super nice, very knowledgeable, extremely courteous, and the list goes on and on. I have lived in Las Vegas for 22 years and have never come across a plumbing company as great as this one!

Also, Pure Plumbing gives a two-hour window for service calls rather than the four-hour time frame that many local services give. They also send texts, calls, and emails to confirm service arrivals, give estimate details, invoicing, etc. That is absolutely not what I have experienced in the past. It shows that they value their customers and their time.

Thanks to Joe and Bryce for helping turn a nightmare around for me!

Spencer F.

3/28/2017

Had my first experience with Pure Plumbing this evening. My window was from 6-8pm. I had to shut my water off to the house due to a leak. Not an ideal situation with two kids and no toilet or shower. Donny arrived at 6:20(happened to be close by on another job)and quickly assessed the situation and knew exactly what to do. He had everything he needed on the truck. The job was a little challenging but he remained calm and professional. He explained that the alternative fix was easier and faster but more expensive. He had my best interest in mind and stayed determined to fix the problem and keep my cost down. This is what makes me use a company a second time. Honesty and integrity! Highly recommended!

Nige S.

8/24/2023

4 times more than other companies charge, You don't know what the technicians are thinking?

Todd C.

02/03/2016 12:00:00 SA

Pure Plumbing sent Mike to the house across the street from my house to replace a water heater. Coincidentally I noticed that my water heater had started leaking! I contacted Mike and he was extremely pleasant and eager to provide me assistance! He provided me a great price to replace mine, and was able to immediately do it right after my neighbors was complete! Pure plumbing staff was very friendly and professional! I felt no need to contact anyone else for comparison!

Meli-Tony I.

12/08/2014 12:00:00 SA

We are very pleased with pure plumbing. The technicians are very knowledgeable. We had our water- gas heater broken and flooded the entire garage. After calling them they came out quickly and then next day, they replaced it with a brand new heater in less then an hour. I recommend pure plumbing:-)

George H.

04/04/2017 12:00:00 SA

I have had plenty of plumbers for forty years in Vegas. I had to have a water line rerouted in my home. Pure plumbing sent Juan and Tyler to fix the job. What awesome workers they were. These workers worked in heavy rain and hail to get the job done. It was refreshing to hear these guys talk so highly of their employer. You never hear this from workers anymore. Thank you guys! I appreciated you so much. I highly recommend Pure Plumbing!

Tracy H.

02/04/2016 12:00:00 SA

This company was recommended by my realtor to fix a small issue with my water pressure before selling my house. We had an appointment with Pure from 4-6 p.m., they did not show up until 7. The plumber that arrived, who was very nice, told me he did not even get notified until 6:30 and was told he had to be at my residence. He gave a quote that I thought was an astronomical amount but I said ok let's make a follow up appointment to get this fixed. My next appointment was from 2-4 p.m. two days later. A Pure receptionist called my husband at 5:45 p.m. that day and asked was someone supposed to come to your house today? I understand people can be late, but to be oblivious to customers is another thing.

Kent T.

5/30/2015

These guys are top-notch!
They showed up on time! Friendly, helpful, and did exactly what was needed really quickly! It was a pleasure working with them.

And if you live in Las Vegas, you know service like I just described is RARE!
So many companies show up an hour late and act like it is nothing, NOT PURE PLUMBING, they were perfect!

Once Joe arrived, we walked through my honey-do plumbing list. He gave me a quote and away we went. They had everything done in a short amount of time, all perfectly handled.

Did I mention following up with a thank you note!
Class act, and definitely my Go-To plumbing company from this point forward!

Jay M.

8/30/2014

On Friday 8/29, I submitted a request to disconnect and cap off the water line to my old fridge. Since I'm an Internet geek, I tried their online appointment calendar. Would it work? Although it was 9am, I requested a 10am appointment to be safer. No word at 10am. But at around 10:15am, I got a call to confirm the request! Wow, while it was slightly late, it was still within reason! Infinitely superior to the zero reply of another company that I won't mention! Plus both a text message and email notification! Impressive! Mike arrived about 15 minutes later (10:30am), then he left briefly to pick up parts at Lowe's, but once he got back, he was done by 11:30am. My jaw dropped, Really? Doubly impressive! On top of that, the charge was only 1/2 or 1/4 of what I would've expected from that other company! Wow, triply impressive! In the end, I told Mike I'd call Pure Plumbing from now on! Thanks Pure Plumbing!

L H.

5/30/2019

PURE Plumbing solved the problem causing decreasing water pressure in ~5 places inside the home. The results of testing and recommendations of Tech Jayson Petroni were easy for me to approve because of his professional information and genuine kindness. BOOM! How nice it is to have good water pressure back in the entire house, along with 2 unclogged sinks. PURE Plumbing is lucky to have Jayson!

Steve R.

5/16/2014

Every once in a while, an unexpected delight comes along. Such was the case when I found Pure Plumbing. I had several plumbing tasks that had been put off. When our garbage disposal decided to spring a leak, plumbing repairs become imperative. I found Pure Plumbing online. The reviews were good so I gave them a call. My experience with this company has been nothing short of pure enjoyment. They were prompt, courteous, professional and fair. The work was excellent and they handled it all right away. I rarely write reviews online but Andrew and his crew at Pure Plumbing deserve the accolades. They earned my trust and respect. I highly recommend them! Ten stars!!

Mike C.

11/11/2018 12:00:00 SA

I have used this company for the past five years about five or six times. I have always had good service and fair pricing from Pure Plumbing. It truly boils down to the people they hire as technicians. Customer service is great and I have never had trouble with them backing up the service that they sold me. It is hard in Las Vegas to find good honest service work.

Louise H.

06/10/2013 12:00:00 SA

Andy installed a water treatment unit and an RO system with an Alkaline filter. He was honest, gracious, and very professional. I told him I was interested in Alkaline water and he did a lot of research for our meeting. After the installation they sent me a thank you card as well.

Jamie B.

9/27/2018

Austin installed a new kitchen faucet and new toilet in our home. He did a great job and we will ask for him again for any plumbing jobs we have.

Yoko C.

8/15/2023

Thankyou so very much Travis for coming out to our home on an emergency basis. The hallway bathroom hot water would not shut off and i did not know what to do ...trying to avoid flooding the house. I called Pure Air and spoke with Travis he sensed my urgency and came right over. Travis gave me some ideas on how Pure will continue to fix this upon my readiness But until then he stopped a disaster from happening. Thankyou Travis for coming out at midnight.

Arnold O.

7/13/2016

We got a warning letter from LVVWD that we were using more water than we usually did. We went to check the water meter and found the dial spinning out of control. We closed the valves for the house and found the leak was coming from our main line. Going into panic mode, we chose to give Pure Plumbing a call after receiving so many good compliments. That was one of the best decisions we made. A neighbor of ours had a similar problem and ended up paying more than 10k from a major plumbing company, Jeff came out to our house and quoted us a lot less than that. They ran a new piping system and replaced the manifold eliminating the one from the builder due to the old pipes running below the foundation. This is what saved us a lot of money. What we liked about Pure Plumbing is the Techs (Jarrid and Donnie) were friendly, answered all of our naive questions and most of all they stayed into the night until the pipes was connected and everything was running good.

The only bummer, there was a miscommunication with the girls in the office and when we thought the inspector was coming. He couldn't, so we had to wait until he could inspect the lines then they could fill the trench back.

Jan M.

2/27/2022

I woke up to a leak under my bathroom sink...I called (on a Saturday Morning) , and the service professional was here, and done with the
repair within hours.....I was VERY impressed with the knowledge, the
honesty, and the commitment to excellent service that I received
from Alex Castaneda. Fixed, Clean, and Confident....He also called
another service, Bingham Restoration who arrived within an hour,
to check for the possibility for water saturation that would cause
unhealthy mold. That service was Very Good Also...I have already
recommended Pure Plumbing to many neighbors, and will pass the
number on to the Many Neighbors at the Town Center. Thank You

Sean S.

4/22/2016

My water heater decided to give up the ghost and start leaking all over my garage floor. I saw the Yelp reviews and called Pure first. Like others, my call was answered on the second ring. I was originally told that a technician would be available between 4-6 PM but that they would send someone sooner if possible. I took the free time I had to call and try to get quotes from a couple of other plumbers to see if I was getting a good deal. Unfortunately, no one else answered the phone. About an hour after my call to Pure, I got the message that Joe was on his way to do the replacement. A little after noon, Joe and Jared pulled up and immediately got to work. An hour and a half later, I have a new water heater with a drip pan to catch any future leaks. I was also informed that Pure will come out and flush the system once a year for free and check the anode rod. I am totally thrilled with the service I received and the price, although high, was not outside what I expected for a new heater plus installation.

Oh, did I mention that they also are scheduling an inspector to come out and make sure it is all up to code? I am glad it will all be legal.

Great job, Joe and Jared!

Maria L. C.

8/19/2021

Needed water heater replaced. Same day response. Good price and professional service. Kristofer was very professional and friendly. He was very knowledgeable and was willing to explain every step he took. He went above and beyond. Very happy to have called Pure Plumbing! Thank you!!

Melissa S.

04/05/2018 12:00:00 SA

Mekie was the technician that came out to fix our water heater. He was extremely knowledgeable and courteous. The work was done professionally and swiftly. Very nice guy. Would highly recommend the company.

Monica M.

6/13/2021

Daron was phenomenal! The dispatcher let us know 30 mins before arrival, and we had the technician's information texted to us beforehand so we knew who was coming inside. He was informative, considerate, and fast. We were having such a hard week with things going wrong in our house, and he was a blessing.

I will recommend Pure Plumbing and Daron to anyone who appreciates wonderful work ethic, kind heartedness and skill.

Nicole H.

07/02/2017 12:00:00 SA

WOW! These guys are amazing. I just got a new dishwasher and needed it hooked up to the garbage disposal. It sounds easier than it is people! David gave me a call to let me know he was on his way and with a screw driver and about 10 minutes, he had everything working perfectly! So happy that I stumbled upon Pure Plumbing! David was really friendly, professional and knowledgeable. If I ever have any issues in the future, I know who I'm calling! Thanks again David, you rock!!

Matt C.

04/03/2015 12:00:00 SA

Couldn't ask for a better plumber service! Had an overflow issue and needed a plumber asap as I had some family coming into town. Called & spoke with Alexis and she had some over Flash Gordon quick! The guy that came was very professional & got the job done. Thanks again!

Sherri M.

11/17/2015

Woke up in the morning to sewage backing up in all showers and tubs. Called Pure Plumbing at 7AM and they were on site at my house by 8:20 AM. Very courteous, professional from Customer Service through the plumber (Tyler). Overall great experience and highly recommend them!

Brenda R.

11/22/2016

Pure Plumbing saved the day! We had a leak in our garage floor that another plumbing company fixed that was leaking again. Scott of Pure Plumbing discovered the problem with their leak detection equipment and pulled the permit to fix it the same day. Scott was very knowledgeable, professional and helpful. The price was very reasonable.
I can't say enough about this company and their service and Scott was great.
The thank you card with a Starbucks gift card was a nice touch, as well! We have found our go to plumbing company! We called Pure Plumbing again this October for a toilet that we had supposedly fixed and then replaced before with another plumber. Scott discovered the root of the problem that we've dealt with for 12 years! We now have a super bladder flush toilet that should've been put in originally when the builders screwed up by cutting the hole for the toilet too close to the wall. All these years of plumbers coming out here and no one found the real problem until now. Scott and Michael were just fantastic. I love this company. I have a plumbing company for life!

Carmen C.

6/13/2023

We had a sink, faucet, garbage disposal, water filter with faucet, and an angle stop installed. Curtis D. was professional, yet friendly. Always arrived on time. Did great work. Extremely respectful of our property. The entire Pure Plumbing experience was great and we highly recommend their service.

Charisse S.

7/22/2022

Had a problem with my bathtub faucet that needed to be repaired asap. Jason was dispatched to our house an hour after my call and he arrived during the estimated time. He was thorough with his assessments and was able to do the repair quickly and efficiently! Was very informative throughout the process and answered all questions. 10/10 would recommend to others!

Gabriela P.

8/21/2020

Having your main water line burst and losing 1 gallon of water every 13 seconds is scary. Pure Plumbing replaced all pipes, connectors and fittings in one day. Many thanks to Jason, Jacob, Jonathan and the entire team! Jacob worked so hard the entire day until close to midnight to make sure we get our water working. We appreciate your commitment. Many thanks!

Jamie N.

5/31/2014

Had some mysterious and sudden problems with our toilets, and after the hubby fixed it (for two days), we found Pure Plumbing on Yelp. Don J. showed up on time(!!!) and quickly assessed our issue (a way down the poop chute clog). He also swiftly and professionally put down my boyfriend's ideas about flapperless toilets. Don worked diligently to get our bathrooms back to 100% -- augering two toilets, one drain beneath a toilet, and then replacing both toilets... Maybe four hours worth of work? Dude HUSTLED. Seriously considering what other plumbing work needs to be done since know we can say we know a guy. P.S. Baby wipes are not flushable.

Jo A.

09/01/2014 12:00:00 SA

After calling close to 10 plumbing services to make sure I don't miss a deal, I happen to find PURE plumbing amongst the bunch listed. Called and from that point on, service is already superb..

I scheduled not until a couple days later. The day before, I didn't get a confirmation call -- and I was like they better not forget me!. And they sure didn't. I got a phone call an hour before the scheduled service time. They also sent me an email confirming my schedule with the picture of the staff (plumber) that was coming. I was just coming home from work & when I got home he (Don J. ) was already there. The estimate was fast & I was quoted a reasonable price for the problem. He started working on it & whoollaaa!!!! within an hour, my kitchen sink started draining normally again!

I liked the fact that the receipt/invoice was email, that way I didn't have to deal with another paper receipt which will eventually get lost. I also got the warranty, just in case any issue comes up. Kudos to Pure Plumbing services for such an amazing job, impeccable Customer service, honest & detail-oriented staff (plumbers).

Monica R.

12/11/2018 12:00:00 SA

Excellent service. Thank you Matthew for checking the water leak in our house.

Matthew S.

1/24/2019

Had a great experience with this company. I wouldn't describe the pricing as being cheap, but I would say I got what I paid for and had a very quality experience with them. I will be hiring them again to work around the house.

Lou R.

02/08/2018 12:00:00 SA

Pure plumbing is to me considered a professional companies with competitive rates friendly service as well as timely service

Alvin P.

5/15/2014

A couple of guys came in, installed their water softener system, and they were knowledgeable and professional. Arrived at the agreed time and installed quickly. Will definitely call them again for any future plumbing needs.

N C.

02/05/2023 12:00:00 SA

Way to expensive for a simple job, good thing I didn't use them. I would not recommend them unless you don't mind ever paying

Thomas C.

03/09/2019 12:00:00 SA

I needed my garbage disposal replaced. Making appointment was very easy, and the reps were so pleasant to talk to. The replacement job was quick and received other advice on other plumbing issues that were found throughout the house for free. For someone who doesn't know a ton about plumbing, it was very helpful. Great experience!

Al B.

6/15/2022

I was replacing a kitchen sink and faucet.I was ordering the sink myself but unable to determine if the sink would fit the existing opening with no further adjustment.So I called PURE ,I paid a service call charge,which was applied and credited to the job if they did it......and they did.They offered not one but three levels of cost for the job. Lots of follow up and no hesitation in making sure I was pleased with the work.

John D.

12/16/2018

I would recommend these guys. I had a new tankless water heater installed and a new water softener installed. Alex came out and was very knowledgeable and made his recommendations. Carlton and the other guys were very professional and courteous. They got the job done and i am very happy. Now i have instant hot water and no more hard water calcium deposits.

Devanny N.

4/20/2016

Tyler just left our house and I can already tell we're never going to call another plumber... He looked at our dishwasher/disposal, told us the plumbing looked good and that the issue might be the dishwasher itself, which we suspected, and then didn't charge us at all. Rebecca, who set up the appointment, was super polite and awesome as well!

David M.

1/13/2021

on 1/2/21 I went to work at 8:15am and was home before 1pm. When I got home I noticed that a box had fallen over and I had water spraying a little stream of water from my water heater. I contacted Pure Plumbing and I really wish I didn't. The tech came out and diagnosed the problem as water leaking from the down drain valve due to corrosion. The tech also stated that the pressure release valve was damaged and the anode in the water heater was beyond corrosion and needed to be replaced...the overall diagnoses was to replace the water heater...the bill 1896.00...yes that is right. I seriously thought about it and almost handed over my credit card as I am a new homeowner and never had an experience like this and thought the tech is here to help and not take me for a ride...well that was not the case. I decided to take moment and think over my options. I contacted a family friend who is a licensed and insured plumber, he came over and looked at the water heater and he let me know that the diagnoses was totally and completely wrong. The down drain valve could be replaced which I had him due for 150 bucks....150 BUCKS!!! He also looked at the pressure release valve and said that what they said was incorrect as well as the anode.....I can't believe it....150 bucks verses 1896.00....now I am dealing with their recommendation for the water remediation and it is also looking like a total scam! People please do your research look at other options get second opinions...clearly there are people that will go out of their way to hurt consumers....this review keeps going look at this. I asked for an itemized bill because you only get one price with no explanation and on the bill it is Materials 853.20...ok Labor 474.00...ok..Overhead 568.80...I thought to myself....568.80 for over head...what is that??? Here is the answer I got..Overhead is intended to account for non-job specific costs allocated to each job such as vehicle insurance and payments or office and building expenses. That is a direct quote I got from the estimate...you're joking I understand this is a business but this is for non-job specific costs?? Why should this be passed on to the consumer when I am paying for the JOB...you have a business to run so I understand there needs to be some margin of profit but this seems like Pure highway robbery...needless to say I didn't use them and I reminded the people around me to always always always get a second opinion. I'm sure the business will justify this...but 150 very 1896...come on...even the most uneducated person will see the difference I think. It actually and literally makes me sick to my stomach...during this pandemic I am like everyone else trying to hold onto my job living paycheck to paycheck. It amazes me that there are some that will help and some that will justify and abuse...buyer beware is all I say. Thanks for your time.

Update: got a call from them but didn't even waste my time.

Mrs. T.

02/01/2018 12:00:00 SA

I have had to call Pure Plumbing a couple of times now and they are always polite, responsive, reliable, on time and efficient. Having to call the plumbers usually means there is a big problem that you can't fix yourself. These guys take the stress off of you and help you get your problems fixed fast so you can move on with your life. Alex is honest and trustworthy. You can tell he is genuine in his recommendations, never a hard-sell, respectful of your home and budgets.

Bruce K.

10/22/2020

Even though I use Yelp as a primary source for locating a service like a plumber, I am not a reviewer guy. I have used Pure Plumbing twice in the past, and both times it has been a fantastic experience. Pure Plumbing replaced my water heater when it let go, and they did a great job with that, so when my garbage disposal went recently, there was only one plumber I was going to call.

Brian G. came out to install a new garbage disposal (I purchased the new one from a local big box store) and he replaced my kitchen sink fixture which I purchased from the same store.

Brian did a fantastic job, he was very professional, and after a couple of weeks of use -- no issues with either installation. He's a great technician and guy!

Plumbing is too important to a home's operation and value, and I will only work with Pure Plumbing. They are an A+ organization!

Ahn K.

4/28/2017

Our technician Scott just left, and I am so happy with the service I had jump on and write this review. From making the appointment, to showing up on time, to assessing and discussing what was wrong and providing us with options for what can be done, to the actual repair everything went smoothly and everyone was very friendly...especially Scott. Scott was the best. We had a lot of questions and discussions and Scott was very congenial and patient and happy to talk through everything with us. Not only that but he was very knowledgable and thorough, yet quick and efficient. Having plumbing issues is never fun, but Scott made it as painless as possible.

Cheryl H.

06/11/2013 12:00:00 SA

What can I say except to be truthful. Andy Aranda is an honest and competent plumber that wont quit until you are satisfied. He did his research and was able to not only install a coconut shell filtration system throughout our entire home but installed upon my insistence a ROW (reverse osmosis water) system giving me a ph alkaline balance of 9.5. I'm in heaven and it gets me up in the morning to brush my teeth first and drink my alkaline lemon tea water everyday throughout the day!

Mel B.

7/16/2015

Called them at 7:30AM. They arrived at 10:10 for their 10-12 window. Did a thorough job for a reasonable fee. What more could you ask for!

Alison T.

2/18/2016

We just moved into our first house, and Bryce from Pure Plumbing was SO fantastic! He made what could be a gigantic headache into an easy and stress free experience. He was professional, clean, honest, and thorough. We really appreciated how he walked us through all of the work he was doing and we will absolutely be calling him for any other plumbing needs we ever have and recommending that our friends do the same.

Jay G.

02/09/2015 12:00:00 SA

Mr. Laney is top notch guy.

I called Pure because my hot water heater was in bad shape and the pipes looked like they were about to blow. I also didn't have an emergency shut off valve in the closet. I already had plumbing issues and didn't need more drama (shout out to American Family Insurance for dropping me after one water damage claim).

Anyways, when I called, they dispatched Mr. Laney and he came out within hours. He had good communication: in-person, text, e-mail, phone etc. I also appreciated the detailed estimate. I hate surprises. If I need additional plumbing without hesitation, I would go through Mr. Laney. I am not sure if all Pure's techs are as good but I am the type of person that once I find someone good, why chance someone else.

C W.

6/16/2023

Very overpriced for basic issues, however the manager was willing to discuss the charges and address my concerns that I had been overcharged. I do appreciate his customer service efforts, and if I ever decide to use this company again in the future, I will work directly with him.

Candy O.

1/29/2023

I am a repeat customer of Pure Plumbing. I called them out a couple days ago to have them find a water leak. Jacob F. showed up on time ready to find the leak. He found it in just a few minutes. He went right to work on it. He was able to fix the problem without fail. Then he proceeded to check out the rest of the house. Luckily, that was the only problem. He was knowledgeable and very friendly. I will continue to use Pure Plumbing in the future. I totally recommend them to anyone with any plumbing issues.

Rob K.

08/10/2016 12:00:00 SA

We had some major plumbing done by Scotty from Pure Plumbing. These people were fantastic. The price they quoted was competitive and it was the same price at the end, no up selling and hidden add-on's. They were on time, very knowledgeable, honest, and efficient. We highly recommend Scotty and his crew ! Thanks

Daniela B.

8/20/2019

My technician was Nick Smith and he was phenomenal to say the least! He was able to diagnose the problem and let us know our options. We selected an option and he was able to get it done the same day within less then 2 hours! He was super informative and so helpful. And best part - they didn't cost an arm and a leg. We even had another problem that was not related to plumbing at all and he called his boss and they pointed me in the right direction. AMAZING customer service from the girl who helped me with making the appointment to Nick. I will definitely be using them again and recommend them to all my family and friends. Thank you so much once again! They also give you a heads up when they are on their way and who you will be meeting. GREAT GREAT company!

Dennis O.

11/14/2018

Tony from Pure was at the house today to resolve an issue with the fireplace. Took him 2 minutes to fix it. Instructed me on the operation of the appliance. Extremely professional in every aspect of the call. These guys are now my go to plumbers.

M W.

08/11/2023 12:00:00 SA

Company is always prompt with response and help. James Henry has come by multiple times and helped cleared up AC issues quickly, which is a big deal in Vegas. I feel confident getting service here and prices are reasonable, especially for the quality of work.

Nicole S.

12/31/2017

I appreciate that they called, emailed and the service driver called to confirm, let us know they were on their way. They were efficient and after giving us the quote has the supplies they needed to get our water heater taken care of right then. They were in and out in a few hours leaving no trace that they were there besides having a brand new water heater. Couldn't have asked for better service.

JR M.

08/01/2018 12:00:00 SA

We contacted Pure Plumbing late in the evening because our main water line was leaking. We received a message saying what could be the cause and that they would like to send a technician out to take a look at the issue. We received a call from Kimberly the next morning letting us know that they could have someone out in the afternoon.

Matt was the technician they sent out, and I couldn't be happier. All the comments on here praising Matt are truthful, he was kind, personable, and extremely knowledgeable. We had a different company come out to give us a quote, which that person did nothing but move some rocks around and say, You'll have to replace the whole line for $2500. Not Matt. Matt knew what the issue was, and saved us a ton of money! He was thorough with his work, and used every moment to educate me along the way. After the work was completed, he made our front yard look like nothing ever happened. I will, without hesitation, use Pure Plumbing again in the future, and will be requesting Matt to do the work every time!

Thank you Matt, and Pure Plumbing, for providing quality service!

Sean P.

02/04/2016 12:00:00 SA

Update:This company deserves to be recognized for its excellence in performance and management. I have used Pure Plumbing throughout the years because of it. My wife and I highly recommend you give them a call for your next job.

Sandra Y.

5/20/2019

We have used this company twice and have received excellent customer service both times! Our first time we dealt with Matt who was very personable and fixed our issue quickly and efficiently. Today we dealt with Del and Pierre and were very impressed by the level of service we received again. We will be using them for all of our plumbing issues in the future and I will recommend them to anyone who is in need of plumbing services. Very impressed and highly recommended!

Justin B.

04/07/2019 12:00:00 SA

Our property manager sent the company to take care of a leak we had in our townhouse, so I didn't have any influence on picking the plumber but I will say, the communication and service were excellent. They called, text, and then prior to our serviceman arriving, they sent us a brief bio on the worker that would be taking care of our job.
It was an emergency job so they couldn't give us a time frame of when they would arrive but they arrived within the hour, and they communicated it wonderfully.
The serviceman, David Betterton, was prompt, kind, and informative. He walked us through what he saw, and explained his diagnosis. He listened to our observations, and explained why it was leaking through the vent. He explained the water heater is done (it was 13 years old and had rust and the overflow plate was full of water), and would need to be replaced.
He immediately went to work, our water heater is in the house, on the second floor in the house, as opposed to being in the garage, and he was very careful to make sure water didn't get on the carpet, and was very tidy.
The service was great and he was very efficient at his job, but he was also courteous, and kind to our dogs. We have two pit bulls and despite the stigma, he took time to introduce himself and make sure the were ok with him in the house. They welcomed him immediately, which is a big deal to me. He was never frustrated or irritated with them wanting his attention, and it never slowed him down from doing his work.
After the water tank finally drained, he immediately got them swapped out and did a great job getting the large water heater up and down the stairs, and there was no issues with water anywhere on his path.
He was friendly, great at his job, and our all around experience was one of the best, with any plumbing service!
I highly recommend the company for their communication and efforts to get us in as soon as possible, and doubly recommend David for his work and all around customer service skills (something that can be, somewhat lacking, when it comes to service work. They can be great with the work but short on dealing with people and their questions)!
Definitely recommend the company and if you have dogs or just want a great service experience, ask for David!
Thank you!

Britt W.

10/30/2018

Last week my rental property bathtub drainage was slow, so I found Pure Plumbing from Yelp, made an appointment on Thursday 4-6 pm with plumber, name: Opio. He show up a little before 6 pm and told me to snake the bathtub for $250. I said ok. However he was not able to clear the drain but made it wast and telling me he needed to remove the bathtub and take down the wall to complete the job and will send me an estimate. I told him I was not interested and asked him how much he will charge me since he did not complete his job without tearing down the wall, he said: ok, I'll charge you $125 for diagnostic, that's what we call. I said ok and paid him.
Since the drain completely clogged, I had to called other company. Other plumber came and cleared it in 30 minuets without tear down the wall and remove the bathtub. I got charge only $79.
In summery: stay away from them!

Kat F.

02/06/2018 12:00:00 SA

Pure Plumbing has come to the rescue once again! Ever since I've called them to fix my leaky shower and then again for my garbage disposal, I knew Pure Plumbing will not let me down. Their customer service found a way to squeeze me in despite the fact that they were fully booked! They came immediately today to replace my leaking water heater. Jack was the nicest guy ever!! He gave me my options and explained in detail what he'll need to do. He replaced my water heater on the same day which prevented a possible flood in my house. His professionalism made my stressful situation ok! Highly recommended! Thanks Pure Plumbing and Jack!!!

Kathy F.

10/18/2022

To-notch installation of anti-scale system! I could barely take a shower in that my skin would be itchy after a shower (of course I showered as I am a social butterfly).
Diego figure out the mystery where my intake valve was, gave me a quote, and installed the system on the same day. Plus, he analyzed my entire plumbing infrastructure and found that my outside turn-off valve was broken. He fixed that too!
I cannot say enough good things about Pure Plumbing!

Steve P.

12/17/2018

They came and had a problem so they came back and fixed it. They are professional way they handle it. I would give 3 stars cause it broke afew times they installed it but customer service so goos it made all up and wish gave them 5 or more.

Robin G.

11/03/2021 12:00:00 SA

We had at least four areas of our yard that were leaking and our water heater had been installed with old lines. Jayson Petroni came on time and assessed the damage. He did an outstanding job replacing old parts, fixing the leaks and offering recommendations for the future. I could not have asked for a more professional, friendly guy obviously highly skilled in his job. I am very happy and would highly recommend Pure Plumbing and Jayson specifically!

Jason C.

11/10/2019 12:00:00 SA

Donny and Cory completely replaced our water lines in 2 days and did a fantastic job. They worked late into the night on a Friday to get our water back on when most companies would have left us without water all weekend. Thank you for fixing our slab leak so quickly!

I would use Pure Plumbing again.

Megan S.

7/18/2015

Great service! Had a plumbing emergency on a Saturday and they came right out, same day, and did a great job fixing our issue. Our service tech Joe was awesome, super helpful and knowledgable. Fair pricing and fast service, highly recommend!!!

Judy R.

08/04/2016 12:00:00 SA

I recently had a major repipe job done due to a slab leak. We called them on a Sat night and they came the next day and did the job. We were so impressed with their professionalism and courtesy that we called them back a few days later to install two new toilets. I would not hesitate to call Pure Plumbing for any of your plumbing needs. We didn't know any plumbers in the area ,and we used Yelp to help guide us. We saw so many 5 star ratings for this company that we looked no further. We now know from personal experience that they truly deserve these high ratings. Thank you Pure Plumbing for everything you've done this past week and a special big thank you to Jeff who really knows how to keep the customer satisfied.

Christina C.

7/25/2017

Thank you Juan and Michael for doing such a great job! Juan knew exactly what was wrong just like that and they both were so pleasant with wonderful attitudes. Thanks again!!!

Scott H.

11/06/2014 12:00:00 SA

Well, not a whole lot to say about Pure Plumbing that has not been mentioned or reviewed already.....but I just have to say that Pure Plumbing deserves the 5-STAR reviews. The Technician that did our Water Heater install (Michael Day) was excellent. Not only was he on time, but very professional and courteous. The estimate for installing a 50gal water heater was actually a little better (cheaper) than what I had been quoted at 2 other places. Scheduling was easy/simple and Pure Plumbing is available 24hrs/day. Yes, I would call Pure Plumbing again for any plumbing job I needed......and I would ask for Michael Day to do the job. Every once in a while, you come across a business that is well run, the business cares about its customers and the employees are polite/efficient/professional and that describes Pure Plumbing.

Brooke B.

3/29/2016

The very best experience I've had with any plumbing company including handymen, cabinet craftsmen, welders, Ect. USE THEM no matter what. When you find something good, don't let it go. I had 4 toilets installed. Anthony gave me a quick quote that was honored and I had the option of waiting on the install or having it done right away. When they were almost finished and had the 4th toilet in place, they noticed a crack in it. Instead of installing it anyway and just not telling me (therefore leaving me with a faulty toilet I'd eventually need fixed up creating more quotes and fees), they spend time taking the toilet back out and showed me what was wrong with the toilet. I immediately ordered a new one from Ferguson's (also an excellent vendor who recommended Pure Plumbing) and Anthony came back to install it immediately when I was ready for him. He brought Alex with him. They were both extremity professional, they were friendly & outgoing with my admiring/silly son, wore shoe covers, and let me know politely when I needed an extra part. They updated their quote and didn't replace the part until I gave them permission. Anthony noticed residue on my shower head (which he kindly replaced upon my request) and faucets. He mentioned it could be from hard water. I asked him to take a look at my water softener.. (We bought the house a year ago) He pointed out how old it was and that there was absolutely no salt in the tank!! I would have had no idea it wasn't working. Here's the odd & frustrating part: I had previously called Larkin Plumbing a month ago to fix a leak in the water softener. They never even told me the softener wasn't working! Why have the part fixed if it's not even useful??One last crucial thing: NEVER use Always Open Water Heaters. They screwed me over multiple times when we first moved into the house. They ruined my RO system, came back multiple times to fix it while charging me for a visit each time, then they ended up throwing it away leaving a hole in my granite counter top and rubber lines hanging under the sink attached to nothing. When the Pure Plumbing guys checked out my water softener, I asked how well my brand new (via Always Open Water Heaters recommendation to purchase from them) water heater was working. After a quick glance at the water heater Anthony chuckled and said it's not up to code.. There's not even a belt and 3 screws are missing. I'm extremely disappointed that I've wasted time and money with these other companies. Larkin has always gotten the job done when I've called, but they've been nothing in comparison to the professionalism and perfection of Pure Plumbing going above and beyond expectations. The mannerisms of Anthony, Andy, & Alex were wonderful as well. I feel they are very honest.

Anvi D.

07/11/2016 12:00:00 SA

What I like about them is their prompt response and they show up on time. What I don't like about them is that they overcharged and gave me a huge quote for a repair work. So, I went to a big box store to check the quote, they laughed at me and they suggested using a referral service. I was shocked to know that this contractor from their referral service gave me a third of the original price quote. And needless to say, I went with them.

Jasmin H.

7/23/2023

The initial service started with a bump in the road after an inexperienced technician started and did a sloppy job with installing shower head, vanity and free standing tub soldering work. He rushed and his craftsmanship was poor and obvious to the professional in the trade but I was aware of what to expect. I was receiving quotes for different tasks in the master bathroom. Three general contractors provided quotes and noticed the existing work and questioned the soldering work and height of shower head. That's when I was made aware of the overall appearance and work. I called Pure Plumbing and immediately a project manager came out and apologized for the work. He turned my negative perception into excellent customer service and sent an experienced technician who completed the job! I highly recommend Oscar Alfaro, technician who completed the project and reported next steps and expectations. Thank you Pure Plumbing for making a bad experience turnaround with an experienced professional technician. Oscar was fantastic and I am now enjoying my master bathroom!

Brigitte O.

04/10/2017 12:00:00 SA

Cost-wise, it is a bit higher than your average job, but it is worth it because the staff is very professional and honest, they use all-new technology and up-to-date knowledge, and they leave your place better than they left it (plus they wear shoe protectors when they walk in the house). The icing on the cake is that they sent a thank you note and a $5 Starbucks gift card.
Situation: The cleaning brush snapped off and clogged the the toilet, then someone flushed it down. Because the toilet had to be removed and the wax seal replaced, it ended up costing $250. However, the deal on Yelp brought it down to $200.
Tom Haiston, the plumber that fixed the problem, was friendly, professional and did not mind our curiosity in how to fix this situation. He explained everything he was doing and answered all of our questions.
I will definitely be considering them again.
Thank you Tom and Crew!
Best,
-Brooke

Leo M.

5/30/2016

I am amazed with Pure Plumbing's attention to customer service and the quick response to my water heater unexpectedly breaking... on memorial day of all days. I wasn't expecting my issue to be resolved the same day being a holiday and all, but these guys got it done and with a smile. I did shop around and wasn't pleased with the hard sell BS and up selling by the competitors. What made this company stand out was:
1 - The girl who answered the phone was very polite and pleasant to talk to regarding my water heater issue and immediately dispatched someone to come out. He arrived within the hour.
2 - Tim (installer #1) who came out to give me an estimate did not give me any BS, told me the truth on what was going to be needed and gave me a fair price. He even checked to see if I was under warranty to help save significant costs (Unfortunately it was 3 years past warranty).
3 - The price they gave me was very competitive with other quotes I received. Within an hour he was back with all the parts needed and a another installer named Bryce (Installer #2) who just so happens to be my neighbor down the street.
4 - The teamwork between Tim and Bryce was spectacular. These guys know how to work well together and got the job done pretty quick. The communication between the two, I believe is what streamlined the installation. While one was taking it apart, the other was prepping the new one for install and the way they were helping each other out was impressive. You can tell that they enjoy working for this company because it showed in their pride of work and talked about how much they respected the company's values.
5 - When I mentioned that I was going to have my son the following day, which created the urgency because I wasn't going to bath him in cold water, they told me of previous jobs they worked on where when kids were involved, they made it a priority to get the job done right ASAP... Great company family Values.

I have never written a review on Yelp, but because of this experience I made it a point to sign up and write a review before I get so busy and forget about the great service provided. The guys just left my place less than an hour ago, I just had to write this review before I took a hot shower. Thanks guys! My son will appreciate the warm bath tomorrow. I will definitely be using you guys again in the near future and referring my real estate clients to you. Keep up the good honest work! It's hard to find that in this town.

Karen C.

08/07/2020 12:00:00 SA

Brian came out today and absolutely loved him!! So professional, friendly and SUPER knowledgeable!!! I ONLY use Pure Plumbing for all plumbing needs. I highly recommend this company for all your needs. Been using them for about 10 years now. THANKS FOR ALL YOU DO :)

Andrew B.

12/19/2019

I used their service a few years ago and was happy with it. I called them again to have a waterline repaired and Juan was great. He was thorough, made it look good when done and was super friendly. He explained what he was doing before and during, made sure it everything was good before he left.

Evelyn S.

3/18/2019

Pure plumbing sent an excellent plumber to change a toilet fixture. He quickly diagnosed and fixed other plumbing issues. 100% satisfaction! Our plumber also possessed a great personality and worked around out curious, active puppy. The customer service/office staff are efficient, friendly and easy to work with. Totally recommend Pure Plumbing!

Mark V.

10/14/2020

Alex was incredibly helpful and explained everything that needed to be done. Worked efficiently and cleaned up after he was done.

Devin D.

8/29/2019

Jason made a great impression on my wife and was honest about nice to have service versus must haves. Communication and the end result were great. We'll absolutely use them again as needed.

Gary B.

7/25/2022

Needed new faucets for new washing machine as old ones were frozen. Called Pure Plumbing and they sent someone out same day. Victor N. from Pure Plumbing listened to our concerns and was very courteous. Victor N. explained what happened and what needed to be done. Victor N. set our expectations, time line and the amount of time the water would be shut off. Excellent work performed by Victor. Victor has great customer skills and even on a hot summer day in Las Vegas he was smiling and took great pride in taking care of his customers. Pure Plumbing is an excellent company and if you happen to have Victor N. that will be a plus.

Scott H.

6/24/2021

I wish I had read some of these reviews before I scheduled their service.

We needed an ice maker valve replaced (on the wall behind the fridge). They charged me $20 to look at it, which I was fine with. When their plumber got there, and called me with a quote of $550....I was like-you're joking right? For a simple valve? He then explained that he needed to cut into the drywall to replace the valve and the plastic box around the valve, and it would take him approximately 1 1/2 hours. The valve and box cost about $30-50$ at Home Depot. I don't mind paying for services, but this was a rip-off and I let him know that. He then said I can give you a discount of 10% if you want. 10% discount?? Seriously? Discount from what? You're rip-off price? Why didn't you just give me you're best price from the beginning? I'm not buying a used car here......

I then asked for a breakdown of the costs. He told me that the valve and box are built into the total cost of $550, and he could not itemize it for me. Seriously?

I then called the manager at their office. He also refused to provide an itemized cost breakdown. I informed him that the cost of the valve was $30 and although I understand he needs to mark it up to cover his expenses, I was actually paying approximately $330 per hour!

I cancelled the job and called another well known plumbing company in Las Vegas who did the entire job for $330, saving me $220.

Pure Plumbing is a Pure Ripoff and their pricing is pretty sleazy in my opinion. Beware.

Deb L.

2/26/2016

Let's face it, no one WANTS to call a plumber...9 times out of 10 it means something very wrong is happening in your home. Then when it happens there is the immediate anxiety about how big the problem is and how much it's going to cost. I'm happy to say that my first experience with Pure Plumbing was was anxiety free and right in line with cost expectations.

Fortunately, mine was not an emergency but I was able to get preventative maintenance on my water heater done the same day. Jeff took the time to explain the impact my water softener has on my water heater and how I could get a long life out it. The service was a routine exam and replacement of the anode (sp?) rod, simple enough, but gives me peace of mind for another year.

Pure Plumbing will be my first call at the next sign of trouble.

Lynette G.

11/26/2014

Amazing service! We've been having this vibrating noise in the garage for some time now every time we turned ion the hot water or flushed the toilet. After researching online, it was recommended that we flush our water heater and have a plumber do an inspection. I called at 2:00AM and at 7:30am, they called to confirm a time. Trevor came around 9am. He is so friendly and have a great personality. He flushed the water heater and provided basic maintenance. He answered all of our questions patiently. No more noise! It is such a breath of fresh air to have a service company whose priority is our satisfaction. I definitely will be using them again. Thank you Pure Plumbing.

Mike C.

8/22/2016

I have to give credit for this company for setting up a time and being on time to give an estimate, but there is when things didn't go so well.

The technician gave my wife an estimate of $1,012.50 to replace 3 things (Pressure Valve, Ball Valve and a new shower handle installation). When he stated that he had all the items on the truck and could start immediately, my wife called me to see what I thought.

I told the technician that I thought the price was a bit high . . . to which he responded Well, tell me what you want to pay. Right there I felt uncomfortable and KNEW that I wasn't probably getting the best of deal. So I politely thanked him and told him that I would think about it.

I called another highly rated Yelp plumber to have the same work done. And instead of sending out a technician, they asked for me to text them a photo of what I wanted done. And within 30 minutes I had a quote for the worked I wanted done.

The price was only $525 or 48% LESS than I was quoted by this company.

Now I have a feeling that this company would have done the job superbly, but it just is MUCH more expensive than the competition.

AND the competition completed the job this past weekend on time and at the quoted price.

Mark O.

2/28/2015

Great experience! We had an issue with a shower leak so I looked to yelp to provide an answer to my problem. I messaged Pure Plumbing via yelp and Andrew A. responded back in a timely manner and got me scheduled. On the day of repair, Matt H. came out and he was quick and efficient! His work was top notch and he explained everything to me, even a plan B scenario in case plan A did not work. Fortunately plan A worked and he was able to get the job done and even clean up nicely afterwards. I would highly recommend Pure Plumbing and Matt!

Tim S.

8/16/2022

Had a water supply line that stop in master bathroom, had water working everywhere else in the house. Decided to go with Pure Plumbing based on their reviews. They sent Travis which was very knowledgeable and professional and got the job done. If you have any Plumbing issue call these guys and ask for Travis!

Ron K.

12/10/2014 12:00:00 SA

I had used Pure Plumbing previously @ a rental property I own and was very happy. This time I had them at my residence. Trevor did a great job, very courteous.
GREAT service.

Ashley R.

9/17/2022

Our toilet had been running, so we called pure plumbing and they came out same day to check it out. We are super thankful for the sweet technician who came out & checked everything out! He ended up saving my family LOOTS of money by telling us the issues we were having and fixing them all next day!!! It was all fixed quickly & everything is running much, much better. I would definitely recommend this company & will continue to use them for any future issues!!

Craig O.

04/03/2015 12:00:00 SA

The is the second time we have used Pure Plumbing. The first time was after we first moved into our home (6 months ago) to install a new garbage disposal and fix a leaking toilet.

This time, the shower in our master bath was draining very slowly, along with one of our sinks. Both times they were very courteous, prompt, and got the job done neatly and (most important) correctly! They also answered questions that we had about installing a water softening system and provided several options. Their customer service is fantastic. We received a follow-up call, as well as a thank you card. We feel appreciated as customers and will definitely be using them again!

King G.

1/13/2017

This is a great company. They are friendly, cost effective or not expensive and they are very professional. I even good a $50 discount.

Lucy B.

06/08/2017 12:00:00 SA

I was impressed with the professionalism of the office staff at Pure Plumbing. When their plumbers were running late for our scheduled appointment they called my home to let us know. When Dave and Mike arrived they apologized for running late and proceeded to give us an estimate for our work. I found them to be personable, efficient and explained everything they needed to do. Great team, great work! We feel we found a company we can trust and depend on.

Paula B.

08/05/2016 12:00:00 SA

I have had the pleasure to work with Donny and he was amazing! Professional, courteous and most importantly helpful! I felt I received honest advice and good service! Thank you!

Natalie W.

7/24/2019

This review refers to the customer service experience. I had an issue with the quality of work and called the company to share my experience, and their response was amazing. Special thank you to Kimberly for addressing the issue and getting back to me right away. It made all the difference between never calling this company again and, this was a one off unfortunate incident, I will hire them for other projects. Pure Plumbing management truly values customer experience and strives to provide the best service possible.
Thank you.

David B.

5/29/2019

their office (by email and phone) kept me up to date and let me know when to expect the technician

technician Juan was really informative, did a great job (stopped my leaks!) and let me know what could be going to go next .....

RECOMMENDED A+++

Marcia H.

5/13/2019

I very seldom do I post a review yet I constantly read them when I want service for my home. I was excited to give this company my opinion. We had a water leak the night before Sunday Mothers Day. We had to shut the water off to the house to get it to stop. Sunday morning bright and early I called Pure Plumbing. They were absolutely wonderful. Scheduled to be out that day. Called to tell me 30-40 minutes before their tech was on the way. Sent me a notice by text to tell me his Name Bio ten minutes before arrival. Brian was Awesome. Friendly, Prompt gave us a quote. Very knowledgeable and excellent advice about our plumbing in our house. Definitely use them again.

Gerald M.

3/14/2016

I'm always a satisfied customer with Pure Plumbing. I replaced my water heater and my garbage disposal. Tyler is very knowledgeable and helped me make all the right choices. I will be returning back if I have any other plumbing problems.

Barron L.

02/06/2016 12:00:00 SA

Mike and Anthony provided outstanding service when dealing with my water heater. Recently I was experiencing a leak with my water heater they came out that week and I determined that it was a bad water heater and provided recommendations the shop I believe it was Rebecca provided me and sisters on what day they can come in and then they were on time to come in and replace my water heater could actually better service

Justine H.

03/10/2020 12:00:00 SA

Our water heater was leaking and needed to be replaced on a Sunday. While other companies gave me the run around and unable to send a tech out to provide us with an estimate. Del is fantastic! He was friendly, professional and knowledgeable. We had a tankless unit installed to replace our 40gallon tank and couldn't be happier. Worth the price and quality work!

Robert C.

4/30/2020

They were on time and wore booties and face masks the entire time, which was welcomed during the pandemic. They were here on time and very professional. I called for a leaking shower and they did a full diagnostics of my plumbing system. Turns out the leak wasn't in the plumbing but the shower tile. They ran a camera through my drain pipe and showed me the obstructions due to contractors dumping grout in the sink during a remodel prior to my purchase of the home. They offered pricing based on the various options of work they could perform.
I intend to use them for any additional plumbing needs. A good plumber that you can trust and has reasonable prices is hard to find.

Robert P.

03/09/2016 12:00:00 SA

This is a small family owned business! Dedicated company who can fix anything that comes their way, from toilets to tankless water systems. I recommend pure plumbing. Great customer service, reliable and it's all about supporting local Las Vegas small businesses

Aimee P.

1/15/2016

I needed a new water-heater installed as well as a kitchen faucet and a tub diverter. Pure took care of everything quickly and for $80 LESS than LOWES. Our plumber also went above and beyond, taking care of some small things that came up at no extra charge. I was so impressed and I would recommend this company to my mom and anyone needing professional plumbing service.

Christine G.

05/07/2019 12:00:00 SA

This is written by my husband Gerald Linster.
My family has a had a long-standing relationship with Pure Plumbing. The technicians have always been friendly and respectful. We have called maybe one other company once and decided to call Pure for a second opinion and gave them the job anyway. Our most recent work order was handled by a technician by the name of Jayson Petroni. Please don't miss understand me when I say this because I truly have liked every man Pure has sent to our door step. But boy did they strike gold when they hired Jayson. I mean you can't help but love the guy! He was like having family come over to help out. He has a way of communicating plumber to us civilian types. You could tell that he has a passion for the knowledge of his craft. I literally have never had anyone explain things in such a comprehensive and colloquial way as far as plumbing is concerned. Not to mention the man was down right funny. He had a real subtle way of throwing jokes at you. You just had to catch it. I honestly have always considered Pure Plumbing in the highest regards but I think I will ask for Jayson for all my future plumbing needs. The man in my opinion is worth his weight in gold. Truly a pleasure to meet and have in our home. We look forward to continuing business with Pure!

pooky b.

6/19/2015

I made an appointment with them between 10am-12pm for an estimate. At 12:01pm, I called the office to find out why no one showed up and they said the tech called and left a voice message on my phone saying that he was going to be late. I didn't get that voice mail. It certainly wasn't my fault, but my tenant who's been there all morning wasn't so happy. Waiting for them to show up now.

Update: later on the day, the owner and an admin called me seperately. They apologize that they came outside of the window time. I found out through the admin that they didn't have the right number but they called me at home.

This business cares lot about their customers. Unfortunately, I didn't go with having them install any water heater, but they gave me some very valuable advice on what to do in situations like my water heater breaking.

Overall my experience with them was a positive one.

Marty K.

7/18/2019

I have had Pure Plumbing replace two old fashioned water heaters with new Rennai tankless gas heaters with built in circulation systems. The work was meticulous, and they even cleaned up the work areas afterwards. One of the filters developed a small pinhole leak because of a manufacturing defect. They responded immediately and replaced the unit with no charges. I also had angle stops replaced throughout the house because of the corrosive Las Vegas water effects. Again they left everything neat and tidy after the work. Jayson and Landon are a pleasure to work with.

Denise P.

7/30/2017

Had a cap break and start leaking 7:30pm on a Sunday, called Pure & they had 2 guys out by 8:30. Both guys were professional and very quick to diagnose and give an estimate. They repaired the leak and cap in addition to clear out a clog 3 other plumbers couldn't find! All within and hour!!! All is fixed & definitely would refer them!! & use again if necessary. Thank you PURE

Heath J.

11/08/2018 12:00:00 SA

Called Monday and they were out Thursday for a non-urgent plumbing need. Expected a quote and to schedule work at a later time, however Juan was able to take care of it right then. Juan was awesome! He was friendly, put shoe covers on before walking on the carpet, and he was fast.

Shane G.

01/08/2021 12:00:00 SA

My main water line had burst under the driveway creating an emergency situation on a Sunday. They responded promptly and was able to get the water working on the same day. The solution to reroute the water line in a more accessible manner made sense. They were able to quickly cut concrete, trench, lay a new line, and connect it into my house. After reconnecting the water, they found that they had bypassed the irrigation because the builder teed the pipes leading to the irrigation in the slab foundation. This required adding more pipes and they gave me the option of putting it in the subfloor above the garage so the pipes were hidden. Even though this was an unexpected project, this company was honorable and kept the commitment of the initial out the door price. Del was very easy to work with and Preston, along with the other individuals who helped him, were very professional, friendly, and detailed oriented. I am very happy, and highly recommend this company!

El Capitan A.

12/30/2018

I want to thank Pure Plumbing (Jeff) for a job well done. From the plumbers to the schedulers everyone was professional, friendly and easy to talk to. The job was completed in a timely manor and all concerns were immediately explained, addressed, and corrected. I also want to thank 215 Landscape for an awesome job, they came in to correct some issues. Sean and his crew went above and beyond the scope of work. I would highly recommend Pure Plumbing, a company in my experience that strives for excellence...(they even offered a veterans discount) Thank you.

Amanda T.

12/08/2016 12:00:00 SA

I called Pure Plumbing because my irrigation backflow preventer was leaking. Called the office and had an appointment set in 2 days. The technicians arrived within the timeframe quoted to me when I made the appointment and the 2 techs, Joe and Branson, who arrived were very professional, polite and explained everything throughly. They got the pipe fixed quickly and only had the water off for 10 mins. The techs did a great job and I would call them again

Michael K.

7/31/2016

Once again Pure Plumbing comes through. Their tech Daniel couldn't have been more polite and professional! He went above and beyond the job he was sent here to do. I would gladly call Pure and Have Daniel come out for any plumbing issue we have!!

Brandon B.

7/14/2022

Called around the area to get a fast response, Pure Plumbing was the only place available that wasn't booked out 1-2 days in advance, had a busted piped for my backyard water faucet and was out of water for about 12 hours, called to make an appointment and the tech arrived within 20 minutes. Ronald, super cool down to earth guy, extremely professional...gave me a couple different options, and ultimately fixed the problem and got me a solid deal. Most companies would try and rake you for every penny, but we found a solution that worked for my budget. Definitely my go to for plumbing in LV area***

Tenesa P.

04/03/2016 12:00:00 SA

These guys are great! Knowledgeable, professional, and great communication. I was freaking out when our water heater began leaking the day after we moved into our new house. Bryce came to the rescue and made sure I knew he would take care of it. Prices also seemed reasonable to me. They took a very stressful situation and made the best of it for us. They also have a system to text you when they are en route and email you estimates, invoices, and receipts. They also referred us to people to help with our water damage and those guys were awesome too! These guys are top notch. I hope I don't need plumbing help again, but if I do, I know who I'm calling! I've already referred them out to others! Highly recommended.

ShenChi N.

4/19/2015

the dynamic duo
andy & travis
Excellent service! We have referred them to other people

Stephanie L.

8/14/2021

Daron was very informative, did an amazing job. Would request him and only him to do service again, he deserves a raise.

Kevin J.

1/20/2017

From the first contact with Pure Plumbing to when they were pulling away from my house, I was totally blown away. They are a team oriented company. Very knowledgeable and professional about my plumbing issues. Price was very reasonable compared to other companies in the valley. Made sure I was satisfied with the repairs and cleaned up after themselves. Even got a follow up call to make sure I was satisfied. I've been in the construction business for over 35 years these folks are your answer to your plumbing problems. I strongly recommend that you call them. They should be rated #1 on this yelp page.
KJ

Liz L.

05/12/2018 12:00:00 SA

I called Pure Plumbing for a quote on work for plumbing issues throughout home. The response was really fast and had a plumber out fast. Mekie was very thorough and very understanding of the major concerns. He explained all the issues and was very detailed providing great customer service. He was very patient and I appreciate him taking the time while other issues were being evaluated. I received a quote the same day. He even came back to address what another company perceived as a possible issue and it was all ok!

I also like the text notice with back ground info on the Mekie the plumber coming out. It's a very nice touch to great customer service.

Thank you Mekie and Pure Plumbing for making sure all issues were addressed, work was completed professionally, fast and efficient!

Jay T.

2/25/2018

We bought a water heater from RC Willey and they contract with Pure Plumbing for the installation. Pure Plumbing are real professionals. They do a great job and they have great customer service. They kept me informed of any changes and were very pleasant whenever we were in contact. They even wrote me thank you note and enclosed a Starbucks gift card. That kind of service is hard to come by these days. Thank you Pure Plumbing!

Robert O.

8/13/2013

After learning of an apparent water leak involving my water service lateral line in my front yard, I contacted Pure Plumbing based on the current excellent reviews on Yelp. They were able to squeeze me in between their full schedule that afternoon and Andy was very professional and reasonable in his estimate to fix the problem. I definitely appreciated his hard and quick work and the area was cleaned up as if no digging occurred! I will definitely call them again for any future plumbing services!

RJ M.

4/17/2017

I never called a plumber before, called Pure Plumbing & they came the same day! Peter Rios!!! Life saver! Very knowledgeable & gave great advice! We came home from vacation to no water! The water district said everything was on and looked good; Peter found the problem and fixed it!
Such a nice guy! Very real! If you need a plumber request for Peter!!!

Thank you again!!

Tom B.

03/10/2018 12:00:00 SA

I called on a Saturday and they were a bit busy but said they could have somebody by in 4-5 hours at the most. It turned out that they were able to get someone here in just over 1 hour.

Steve showed up and was very friendly and professional. He did a very thorough job and it only took about 2.5-3 hrs to complete.

We were very satisfied with the service and will definitely call them again.

Erik M.

11/12/2018 12:00:00 SA

This was my first time using PURE PLUMBING and must say it was a very positive experience! Let me paint a quick picture, it's a Sunday morning and our outside faucet is leaking and back spraying causing water to pool into our house (I didn't know at the time what was causing water to pool in my house).

Mr. Del Navrkal with PURE PLUMBING arrived promptly at agreed upon time and I was given a courtesy text when he was on his way. Del was friendly and professional. He was absolutely fine with me hovering and asking questions. Mind you, it's 7pm in a Sunday evening, we haven't had water since morning and Del has all parts needed to resolve our problem and we were able to get back to normalcy.

Thank you Del, thank you PURE PLUMBING, you are in our good graces and have our future business!

Meghan R.

2/26/2022

Was getting quotes for a tankless water heater. They charge a $99 service fee. Everyone else does free bids...

Alfonso O.

5/21/2017

Both Mike and David were wonderful. Came in on a Sunday and did not charge extra for that. Very professional. Charged exactly what their estimate was. Fixed three bathrooms in less than 2 hours. When we need pluming we know who to call now.

Lulu L.

7/29/2017

Ray is very professional and knowledgeable when Pure Plumbing replaced my leaking main water line. He answered all my questions. I told him I leave for work at 8:30 and theyarrived at 8 am. The most reliable service company that I have encountered and my two neighbors will hire them too fin the future. Thank you Ray and Matthew for an excellent service. Thank you, Jeff for giving me Young People,'s discount.

Yanni T.

9/14/2019

We have used Pure Plumbing services a few times and each time it has been a 5 star quality. Their staff is very friendly and professional. They response time is rather quick too. Their prices are good but keep in mind they do have always some wiggle room for a 10-15% discount. Keep up the good work!

Chuck D.

5/25/2016

Pure Plumbing exceeded our expectation from our initial phone call experience to the timely updates the day of our appointment and the final result is that they were able to resolve our issue. Staff were dressed professionally and were very polite. Pure Plumbing is now our company of choice for future needs. One of the best service experiences we have ever had!

Andrea M.

08/03/2016 12:00:00 SA

Very pleased that we went with Pure Plumbing. They installed a new faucet, push button disposal, and reverse osmosis. They were on time, efficient, knowledgeable, and reasonably priced.

Christina K.

5/28/2016

My boyfriend and I have used this company twice and had a great experience both times. They came out promptly, provided us with a fair estimate and the work was completed immediately. Everyone we dealt with from the call taker to the plumber were extremely professional.

Following the completion of work, we received a follow up phone call from the company. Also, to my surprise we even received a Starbucks gift card from Pure Plumbing, just for being a new customer.

Dwight S.

12/03/2020 12:00:00 SA

Excellent service. Sammy came to the house was very professional, knowledgeable. and definitely save the day with the plumbing work he did underneath my sink. In fact, he left the sink better than how he found it. I will call them to do more work around the house.

Brenden G.

4/29/2020

Very satisfied! I got a few quotes from different companies and most wanted me to dig more or tried to up the price like crazy. Not Pure Plumbing! They gave me a reasonable price and once I accepted, they where on it the next day. They followed through with the inspection process for my gas pipe that they repaired. Stayed In Contact with me the whole time. Soon as southwest gas came out to connect it to the unit, they came out the next day to complete the full connection to my pool heater. I will save their number for future plumbing needs.

Mike R.

08/02/2016 12:00:00 SA

I was totally impressed with the service from Pure plumbing! Notifications of who and what time the tech was arriving. Follow up estimates and prompt service. Their prices seem very fair also. I would recommend!

Milton W.

12/26/2019

These folks were excellent.

Plumbing is always one of those things that it's a necessary evil... But these guys at least take the pain out of it.

Had my hot water heater serviced they showed up when they said they were going to show up, completed the job and the pricing was completely fair.

From my first call talking with the lady in the office to the completed job with the professional at my house I can't say enough about their professionalism and service.

I will be using them again, and highly recommend their services.

Nancy S.

09/07/2022 12:00:00 SA

I had a wonderful experience with Tech Jason Miller! I was alerted by my water company that water was leaking somewhere on my property.
I immediately started to worry it was a significant issue. Jason arrived with a great personality and very knowledgeable and he had me walk around my property with him explaining what the issue might be.
I am happy and relieved it turned out to be a running toilet due to a faulty piece. It was fixed and I am a happy customer. Thank you, Jason!

Brianne S.

3/19/2020

These guys are very professional and friendly. You can't beat their prices. I love that they give an educator discount. It's the second time I've used Pure Plumbing and it won't be the last.

The first time they installed our water filtration. At the time we did not replace our RO system. This time they came out to fix our ancient RO system, and Jason and Robert were great, personable and knowledgeable to work with. Thank you!

Ingrid S.

5/18/2023

Needed new water service line, contacted Pure Plumbing, Jacob arrived the same day, Estimate fair price, work was done right on time, employee Niko and his helper trenched out and installed new plumbing line, completed the same day, outstanding work, very helpful, after inspection was passed, the next day AJ and Nestor backfilled and reinstalled gras sod , perfect job. We couldn't ask for more, Great Plumbing Company. Ingrid and Georg

Brian G.

6/26/2023

Diego seemed to know his business. He correctly diagnosed and fixed my leak by changing the faucet. However, he said I would be charged $330 for labor plus $380 for a faucet, which he said would cost me $300 if I were to buy it myself. The faucet he installed was a Moen model 87557 which I later saw online at Home Depot in chrome for $129, (retail $149.) This does not seem fair to me and did not leave a good taste in my mouth. My maintenance man later told me that the Moen faucet installed was a cheap faucet and that I may want to replace it with one of higher quality.

Update July 5, 2023: After he read the above review, I received a call from Jason, a manager at Pure Plumbing, who said he wanted to address my complaint and he offered, at no charge to me, to remove the cheaper faucet and replace it with a Speakman SB-1042, (this faucet currently sells at Home Depot in chrome for $208.43). I replied that I would prefer the Moen 87966, (this currently sells at Home Depot in chrome for $211.32.) Jason agreed, and today a plumber from Pure Plumbing removed the cheaper faucet and replaced it with the faucet that I requested, (the Moen 87966), at no charge to myself. The new faucet is nice and is currently functioning well with no leaks or other problems. I commend Pure Plumbing for addressing my complaint in a timely manner and installing the higher quality faucet that I requested.

Lauren L.

12/10/2018 12:00:00 SA

Pure Plumbing is a wonderful company. I have called them for multiple plumbing woes, and am always pleased with their service. Their customer service representatives are attentive and friendly and their technicians are kind and helpful. My most recent service was handled by Opio who was a true professional and answered all of my plumbing questions without making me feel ridiculous. I will continue to use this company for any plumbing needs, and highly recommend them for anyone searching for a reliable, professional, and prompt company.

JG A.

5/29/2015

Waking up to a pool in the garage is never a good thing, my who knows how old water heater busted recently, called several plumbing companies to get a quote over the phone, I called one and gave me a price between this price and that price, others wanted to charge 60 dollars just to come see the situation, then I call Pure Plumbing, Don came over saw my problem, gave me an estimate minus a service call charge who does that nowadays?, well Pure Plumbing does! They have uniformed drivers, nice looking service vehicle's, mobile payment system, and they install AMERICAN MADE water heaters. Don was very professional, and did a fantastic job. Pure Plumbing earned a spot in my contact list. Thanks Pure Plumbing for being ON-TIME!

Agnes S.

5/14/2020

It's #ThankYouThursday during this unimaginable pandemic, and I'd like to give a big shout out of gratefulness to Fernando and Kyle at Pure Plumbing! They've been representing their establishment fantastically.
These guys have been at our home within the time frame we were given by their dispatchers/coordinators, and they've been completely patient with us throughout this home repair issue (trying to be tactful with our home insurance company) in a globally stressful time. Their honesty in how we should tackle the repair (e.g., shower base recommendation), and flexibility with us changing the plan after getting different opinions from multiple contractors during a repair bid is just appreciated.
Like almost any person out there that's come across an unexpected leak, I am annoyed and stressed out, but these guys lighten up the situation. They show me what's up and give me an understandable explanation. Another highlight is the amount of respect they have coming into our home...
Every time they've come in to talk specs or follow-up on the equipment they installed, they've donned their masks for everyone's safety and walk in our house with those shoe cover things.
The hubby actually reached out to them 'cause they fixed a previous problem from the guest bathroom years ago, which is why they were the first professional establishment we contacted. Gotta say that I trust them so far.
Looking forward to getting this repair done.

Jon N.

11/13/2014

Great service!!!

Called around 1pm. Nice dispatcher promised me svc between 3&5pm.

Neatly uniformed plumber showed up around 3pm and happened to have a replacement fawcett in his van. Gave me discount on price and cleaned up after repair. Even agreed to fix today and come by tomorrow to pick up check from my corp office.

5 stars doesn't even tell it. Prompt, clean, courteous, professional, and reasonable. You guys rock!!!

J C.

1/30/2015

Very impressed that the owner for Pure Plumbing reached out not only to apologize, but offered a resolution to more than make up for the original experience. I never asked for anything and never expected to hear back from them. This tells me the business truly cares about its customers. I originally selected Pure Plumbing because of the numerous positive reviews on Yelp. Based on how they are handling my incident, I think it's very safe to assume they do quality work and what happened to me was just a fluke. I would consider contacting them again for my next plumbing related issue.

Deidre A.

3/29/2019

They replaced my water heater at 11:00pm on Christmas Eve. I was so thankful for the great and quick service. Thumbs up!

Lloyd A.

6/28/2019

They do good work and very thorough. Might cost you more than the smaller guys but you don't want to be dealing with bad workmanship then have to pay more to get it fixed.got a tankless water heater and it's been great so far.never run out of hot water with lower utility bill

Jose G.

3/30/2022

I received notice from the city about excessive water usage. Kristofer came by and in 30 minutes had the issue diagnosed.A bad pool auto fill solenoid. Kristofer also noticed that the tankless water heater was not to code in two different locations. The house is only a year old so I'm hoping the builder will fix it but if not I definitely will reach out to have you correct the poor installation from the builder. Thank you Kristofer and thank you Pure Plumbing.

Taylor O.

9/20/2018

Amazing service. I had a really messy situation (clogged toilet backing up into the tub and leaking ceiling) and Juan my servicemen was super nice and understanding. He arrived on time and fixed everything in a speedy and professional manner. It was my first time using pure plumbing and I would definitely recommend this company to anyone who needs plumbing service in the future. Thank you Juan!

Pablo A.

12/24/2019

Donny was amazing with his work and service! He was cordial and so respectful. He completed his task in a reasonable time. Donny was very informative and honest with his diagnostic assessments. Would definitely recommend again! A+service !!

N S.

11/23/2017

Great service considering it was after 10p. and he was the only guy working tonight. Technician came out and was great to talk with and understand my problem. Had a puncture in a water line inside the wall. He was able to fix the problem in 30min. I was expecting a huge bill but to my surprise was reasonable and affordable. Sometimes you wonder about companies in this city but these guys are legit. Thank you YELP !

Michael T.

8/16/2017

Pure Plumbing is by far the best plumbing company in Vegas!!! They were fast,friendly, and extremely fair, they fixed our problem in no time. Thanks again you're the best....

Charlie M.

12/05/2014 12:00:00 SA

I can only speak to part of their operation, because I didn't end up using them for the repair. The problem was a corroded manifold system that was slowly seeping water into the adjacent wall. I looked on Yelp for a highly rated plumber and gave these guys a call.

The phone service was friendly, and the technician showed up quickly the same morning. He had a look, went back to his truck for a few minutes, and then came back with, It'll take us two weeks to get the parts, and it'll be $1600. (!!)

This seemed crazy given the problem I was looking at. I got on Amazon, had the parts the next day for $280, and three days later had the whole thing fixed after a lot of YouTube videos and a little help from my handyman. Saved me $1300 and ten days of shut-off water.

Fwiw, the people at Pure all seem very personable.

ellen m.

10/22/2021

Wow! Not only did Juan install a new bathroom faucet, he showed me how to remove the stains from the drippy old faucet. Pure Plumbing technicians are professional, courteous, and knowledgeable. Their attention to safety protocols is reassuring.

Nicole A.

4/25/2020

Pure plumbing has provided us with excellent costumer services. One tech came out explained what they could do for me and I was on the fence, Jeff phoned me later that evening and expressed his concern for our matter. He cane out the next day, walked me step by step, drew pictures and all so I had a better understanding of the job that needed to be completed. Overall great experience!! Polite, kind and they truly do take the time.

Linda H.

01/04/2020 12:00:00 SA

I was very impressed with Kylan Jennings. This is a great plumbing company and I would definitely use this service and recommend their services.

Brenda E.

12/26/2015

I needed a plumber to complete several repairs that had accumulated around the house in recent weeks. Based on Yelp reviews, I chose Pure Plumbing, and am delighted to report the Yelp reviews were right. Service here is top notch. The scheduling process was easy, professional and accommodating of my schedule. The plumbers (Joe H and another) arrived exactly when they said they would and were polite, professional and competent. The office sent me a text message about 1/2 hour before the plumbers arrived and called a few days after to check in on the service. Then, they sent me a thank you note with a Starbucks gift card. Nice touch! This is a company that's focused on quality of work and service - their customer is important and they're appreciative of my business.

Maria C.

07/05/2022 12:00:00 SA

$324.00 just for the camera. They wanted to charge $4,500 to dig where the stuck snake was in one of the pipes. I told my husband... for that price i can redo the bathrooms. So we went to buy a camera ourselves which was $120.00 to see exactly where it was and he was able to get it out. So no thank you Pure Plumbing . Got the camera at harbor freights

Kim F.

04/03/2020 12:00:00 SA

This was my second experience using Pure Plumbing and again, I have to give them FIVE STARS! I discovered my angle stop under the kitchen sink was bulging with calcium and my dishwasher air gap was discharging water through it which I knew spelled trouble. It also had a certain fragrance that was nasty.

Luckily they sent the right guy, Joey Madera to our home. He arrived on time, prepared for entry with his booties, gloves and safe social distancing and chatted with us about the concerns. He ran a couple of scenarios by us, discussed the costs for the needed repairs and we agreed on how we thought best to proceed. Never once did we feel any pressure to do anything, but knew the repairs were required.

In addition, he inquired about doing some safety checks, we discussed what we were doing, or not doing, what had been done or was to be considered. I mentioned two concerns about a dripping I hear in my laundry room when the house is quiet and also why my water pipe inside bangs when landscaping sprinkling is running. He checked and we discussed why there was no need for my concerns. He explained what was happening with the laundry room and also why the landscape sprinklers were causing the PRV/PVR (Pressure Relief Valve/Pressure Valve Relief not sure how its identified) to do its job with the house water pressure. We replaced the angle stop and the air gap. (See Photos) All is well again.

FOR TWO YEARS! TWO YEARS!! I have worried about those two water concerns with the laundry room and the landscaping knocking and in five minutes, Joey explained so that I understood and reassured me that all was working correctly. Had Joey not inquired about safety checks,asking us questions, I may have forgot all about the two issues that are always in the back of my mind, because he inquired, I remembered....PEACE OF MIND!!

This company does plumbing right. From your initial appt and scheduling to notifying you of tech's arrival time, to the tech being AMAZING and executing safety protocols with today's COVID-19 concerns, to completing the repairs and most importantly helping to educate and assure the homeowner of their plumbing needs and concerns. I said it a few years ago how amazing this company is, and I stand by that today, still. If you want all the boxes checked, call this company. Big or small, they've got it!

Davidicus X.

04/01/2023 12:00:00 SA

I'm downgrading my initial review to 'not good' because even after paying thousands for a warrantied replacement, it seemed to leak again. Second technician cleverly and immediately identified a problem with the venting pipe (thank you!) that caused rainwater to drain INTO the hot water heater and garage instead of out.
Bottom line, there's a great chance we paid way too much, and to replace a water heater that never leaked in the first place. That money could have been spent on the real problem instead.
Call Pure if you just want everything blindly replaced.

Alexandra W.

09/03/2017 12:00:00 SA

If you are reading this review then please pay attention to the following reasons why this truly is a 5-Star professional plumbing company who truly cares!!! 1) Responsive to my Yelp Quote and polite lady who reached out via phone. 2) Friendly serviceman David Betterman who arrived early with a phone call, text and email notification of his en route / arrival time. 3) He educated us on the problem of our plumbing issue. 4) The estimate was provided promptly without games or need for negotiations. 5) They were available in a pinch. They brought their own shoe covers to not ruin our floors. Outstanding service! Highly recommend and will use in the future.

Ryan V.

10/03/2018 12:00:00 SA

The service provided by Pure Plumbing from start to finish was excellent. Matthew came to my house for a free estimate and went over options for the job I requested. He was very professional and friendly and never pressured me into rushing my decision and advised me on the best possible way to fix my plumbing problem.

Matthew did my install in my new home and even took the time to physically show me everything that he did, how it worked and how to turn things off in case of an emergency.

Everything is working fine and installed beautifully. If I need anything done plumbing wise done to my house, I would ask for Matt by name.

Robert S.

5/20/2016

These guys rock. Had a slab leak called Pure based on Yelp reviews. Bryce came out evaluated the problem which we had already evaluated and came to the same conclusion. They came out the same day and did everything they could to fix the problem and keep it economical. I have spent 15 years in sales and customer relations and there is a reason they have 5 stars. To the Pure Plumbing gang and the 2 tech's Bryce and James you guys are the best. We will give you a reference any time. Thank you.

Lee W.

1/16/2018

We have used Pure Plumbing 3 times in 18 months since purchasing our new home. It's an old house and we have a LOT of kinks to iron out. Each time they have been professional, courteous and honest. The first time they serviced our house was due to a blocked sewer line. We had purchased the house only weeks before and nothing was draining properly. We were nervous of a complete sewer repair looming. However, Pure Plumbing were the only contractor to snake the lines fully, and identify that it was simply clogged piping - a lot of it. They came back the next day and power washed the whole sewer - which solved the problem. Inspected the lines afterwards to see they were clear and we were done. Much cheaper than a complete replacement!

Since then they have replaced a toilet and rebuilt shower plumbing for us (today). Would like to shout out Alex and his apprentice for doing good work today. Thanks.

Highly recommended.

Al R.

03/09/2018 12:00:00 SA

Kyle was the best on time.very professional...knowledgeable..Ann helpful.I will recommend him with my friends...

Sarah R.

8/31/2017

We had a leak in our front yard coming from our water line. After getting two ridiculously high priced quotes from other plumbers paired with lackluster customer service, we gave Pure Plumbing a call. They set us up for an early appointment the next morning as it was already late afternoon. Let's just say it's clear why their Yelp reviews are so good. They were professional and friendly, they were honest and forthright and kept us informed each step of the way. They did the job efficiently and it was a very fair and reasonable price.

A week later we noticed a leak again in the same area and I called them up. They sent a tech the next day to take a look, again very friendly and great customer service. In this case it turned out to be an irrigation leak rather than the water line they repaired. The tech was thorough and checked multiple places to make sure. I was so grateful for the quick follow up and peace of mind that they stand by their work.

We will be calling Pure Plumbing for all future plumbing needs!

Pamela J.

6/20/2014

I have never written a review before.I had an unusual plumbingproblem.My waterfall feature on my pond was mysteriously draining my pond of water.One plumbing service was a no showanother gave me a long song and dance.Called Pure and they were out the same day.Not only did Travis fix the problem but the artist in him made the waterfall look even better than it ever had.Travis is not only a great plumber,but an exceptional individual!I will never use another plumbing service other than Pure.Thank you so very much Travis.

Carlos P.

07/05/2014 12:00:00 SA

I chose Pure Plumbing because of the positive reviews my wife read from past customers and I have to agree with all! The person who scheduled the plumber was very professional on the phone. He said that he would have someone at my home between 12pm-2pm and we received a call from Michael at 10:48am. Michael showed up about 15 minutes later and put on his shoe protectors. I appreciated that! He was friendly, professional, and quick. He repaired my shower faucet and shower head within an hour. I highly recommend Pure Plumbing - they deserve 5 stars! Thank you Michael.

Steve C.

10/28/2015

Forget it. I called to have a water softener service and they they offered to come the next day between 12:00 and 2:00 PM. The next day I received a call around 11:30 AM saying the tech was delayed at a prior jib and would be a bit late to arrive between 2:00 PM and 2: 30 PM. Will after 2:30 PM nothing, not even a call.

I called to find out what was happening and the person answering the phone put me on hold for a while , I guess while she called the tech and when she came back on the phone I was told , that the job was much bigger than the tech anticipated and he could still make it later in the day after 4:00 PM.

As far as I am concerned, the reply was not convincing to me and since It was not an emergency I plain old cancelled the service call. Wasted all afternoon waiting and was not going to get stuck again.

You would think that they might make a better effort with a first time customer so I suggest do not waste your time!
I

Seung Joo Y.

7/30/2020

Their technician came to my property to give me an estimate and checked out my loose bathtub faucet and gave me a quote of a little over $200. He seemed as if I had fully requested the service to be done but when I politely asked him to just send me the quote first so that I can receive competitive pricing from other plumbers, he stopped looking at me, didn't say a word and walked out my door. As i was saying thank you for the quote, he started to act like I didn't even exist. Like a little child who didn't get a lollipop, just pissed off that I hadn't requested the service to be done.
The office staff on the phone were very helpful and courteous though. But for this one technician whose name I can't really remember, different story.
I'll definitely take my business elsewhere.

EDIT 8/27
Wow, talk about exceptional customer service and retention. Immediately after the interaction I had with one of their technicians, the owners extended an offer for them to fix my tub spout as a complementary service and genuinely was sorry for that, which I appreciated more than anything. A technician by the name of Ryan came to my property and was extremely helpful with the fix along with other maintenance services they offer to make sure I don't run into any problems in the future.
Also, the office staff that coordinated the entire thing were fantastic. Organized, friendly, and incredibly helpful. Now I see why they have such stellar reviews. Fantastic service, amazing customer service, and quality work. Next time I need any plumbing service, this is the first place I'm calling and referring to.
Thank you!

Anna H.

12/16/2013

great experience with pure plumbing. Quick response time to service request, scheduled for the same day. Andy was very friendly, knowledgeable and explained exactly why he was doing certain repairs. I will definitely use Pure Plumbing again!

Melody H.

9/22/2019

Jeff was punctual for the time I requested. He was also extremely
professional and nice! Him and Kyle made sure everything was in order before they left. Highly recommend, Great customer service!

Betty B.

6/24/2018

I called Pure Plumbing to get a quote to find the source of a banging noise appearing to be coming from the water heater vicinity. Scott arrived at the scheduled time and clearly explained the problem and gave me a free quote in writing. After reviewing the company we decided to have the work done. Over the course of the job several new problems arose that needed to be addressed. We had many questions and our concerns were always answered promptly and clearly. One of the problems was due to a previous plumber not doing the job correctly and not once did Scott or anybody else bad mouth the previous plumber. Needing a new water heater, it was recommended to install a tankless water heater and I'm so pleased we did. What a joy to never run out of hot water. Sadly a few days after the completion of the job we needed to call Pure Plumbing back for a secondary issue that was related to the original problem but didn't show itself right away. They fixed the secondary issue promptly with no complaints about having to come back. Sometimes fixing plumbing problems leaves holes that need repairing and Pure Plumbing referred us to Quick Response. Thank you Pure Plumbing for taking such good care of our plumbing needs. You are our go to plumber from now on.

Jim B.

3/20/2021

I tried to replace a toilet shut of valve myself, and after removing old valve I discovered per was not standard 1/2. I went to Plumbing supply store and Jordie from Pure was in store and overheard me talking and explained what I needed and I did not have tools to replace. I called office and Daniel came out later in day and within valve within 15 minutes. Great customer service and everyone I talked to was VERY helpful. Will use Pure Plumbing again!! Very friendly plummers!!

Kristen T.

05/05/2020 12:00:00 SA

Oscar went above and beyond for us. We had a malfunctioning water softener, not sure if this was due to the last tech or what, but Pure Plumbing made it right for us regardless.

So happy to have soft water again! Oscar took the time to explain how everything works, what we should watch out for, etc, which I truly appreciated.

We've used this company previously and while they're not the cheapest, we appreciate their level of service and professionalism. We will continue to use them personally and refer them to others.

Jessica R.

07/10/2014 12:00:00 SA

TRAVIS CLASPER. Honestly, if you guys are looking for a great company and a wonderful rep then definitely call Pure Plumbing and contact Travis. He was such a amazing help and guided me through a process that I had no idea about. I was struggling trying to figure out water metering issue and right when I called Travis he was on his way ready to help. This company is great, Travis was definitely professional and efficient and he also knew what he was doing. Definitely give him a call, I promise you guys wont be disappointed! I sure wasn't! 5 Starts all the way! :)

Stephen L.

10/23/2015

First time using Pure Plumbing and my wife and I could not be more pleased. Their customer service exceeded all of our expectations. We had a water main leak between the meter and the house. Our previous plumbing company was a huge disappointment with lack of communication and high pricing. So we started looking for another plumbing company. We found Pure Plumbing. Professionalism from the start. Good pricing. Skilled technicians and great customer service all around. They were even able to fit us in a day early. What a great experience! Highly recommended.

Melanie P.

9/16/2014

I was very impressed with the service received from Pure Plumbing. They were quick, reasonably priced and did a good job. The serviceman put on slippers so he did not bring dirt into our house. He was very friendly and helpful with advice. He cleaned up the area worked on before leaving. I received a thank you note along with a Starbuck's gift card. I will certainly recommend Pure Plumbing to others.

Chelsea P.

02/01/2019 12:00:00 SA

Though we did not use this company, Donny was very friendly and professional and made great suggestions to fix our plumbing problem!

Misha W.

12/06/2018 12:00:00 SA

Daniel was our Technician this afternoon. He was the best Technician we have had come out to our home. We are very pleased with his work. He was very professional and knowledgeable. Thanks Daniel. Happy Holidays to you and you family.

Mimi T.

11/26/2020

We almost had a terrible thanksgiving! At 1 am we experienced a major clog and all of our bathrooms and showers were clogged and backing up. So gross. We called pure plumbing and in no time JUAN CASTILLO showed up and saved our thanksgiving day. Had amazing customer service even being at 2 am in the morning. This guy was on top of it. Making sure the clog was out and all our of drains had no issues. Thank you JUAN! REQUEST HIM HE IS FAST, NICE, EFFICIENT AND DEFINITELY HE IS A MORNING PERSON.

Erika N.

3/22/2022

They came on time and did good work but replaced my brushed nickel, heavy-duty kitchen faucet with a much cheaper chrome model. After I complained to management they replaced it with a better fixture. I paid premium rates for this service and expected better on the first service.

MJ P.

11/26/2017

David has amazing customer service! We needed a garbage disposal changed out and made an appointment with Pure Plumbing. David showed up on time and with everything to get the job done. He talked us through the process and even helped us with a missing part. I would recommend Pure Plumbing for all plumbing needs as David was knowledgeable, prompt, and friendly. Their prices are also reasonable especially for such quality work.

Lauren C.

1/20/2018

Nobody enjoys coming home from work to find water pouring from their garage, but Pure Plumbing made a stressful situation easier. This review is long overdue as they serviced my water heater last summer, but I can't forget a company that deserves props for good work and service.

I had little time to do any research so I did a quick Yelp search and chose Pure Plumbing for their high rating. My call in was received by a friendly woman on the other end. She said they'd have someone out to my house the next afternoon. She also added that if there were any cancellations that would allow an earlier appointment that she'd give me a call.

The two guys that came out were professional and quick to access the water heater. They determined that the water heater needed replacement. I did a quick Google search and based on the age of the water heater this made sense. I was given an estimate for the replacement and the guys were off to get the new water heater. Shortly after they returned and installed the new water heater. While they were working I even found a Yelp deal for some savings on the service which was great.

When reviewing pricing I learned that Pure Plumbing does not work with home warranty companies. I had a home warranty at the time, but this fact actually made my opinion of them higher. Has anyone ever worked with the companies that home warranty companies send out? They are typically shady and not worth your time. I saved myself a ton of hassle and time for only a little more money by calling Pure Plumbing.

Following the service I received a call from the owner, Andrew. He let me know that in Henderson the city has to sign off on the new water heater. He emailed over the permit and as I recall facilitated putting me in touch with the person from the city.

Overall, a great company to work with that does a quality job. I had a fix within 24 hours of discovering the problem at a reasonable price. I also appreciate Andrew's follow-through in making sure the permit was squared away.

Brenda S.

3/13/2014

They were on time and did a great job in a timely manner. The guy (can't remember his name) was done within two hours and that included time to go get a toilet to replace mine. The only reason I have four instead of five stars is that the toilet they put in seems like a super cheap model. I was given a price and told that it would be an American Standard toilet but got some kind I've never heard of that seems small and flimsy. Overall I'm still happy with the service I got and would use them again.

L. A.

11/12/2018 12:00:00 SA

Excellent experience every time! We're doing some minor remodeling in our house so I've called pure plumbing at least half a dozen times in the past month. Each time we have a new technician, but they are all extremely friendly, knowledgeable, and very customer service oriented. They have replaced our sink and tub faucets (involved cutting into the wall), changed out our pressure reducer valve for the house, removed an old water softener, replaced all of our toilet valves, installed a new toilet flange and installed a tricky p-trap for a new vanity. There were a couple issues here and there where newly installed valves leaked and the drywall cut was pretty sloppy for our tub faucet replacement, but they always sent the tech right back the same day to correct the other issues. My only advice would be to cut your own drywall so you can patch it easily.

Lindsay F.

8/19/2021

Finally a plumbing company I can really trust! I woke up this morning to a leak in my garage and of course I panicked. I called Pure Plumbing who recently handled another water issue I had wonderfully and they sent a tech, Alex C, to my house within just a few hours, which I was so very appreciative for! Alex was so friendly and knowledgeable and actually took the time to explain to me how my water heater cracked and why it did so. Rather than just price gouge me like any other plumber would have done he actually checked to see if it was still under warranty which it was for another two months and saved me over $2000 from the initial quote of getting a new one and just swapping it out since it was covered. That right there made me a pure plumbing customer for life. Turn this honest man into a manager, he clearly embodies Pure Plumbing's commitment to serving the customer!

Phyllis B.

01/08/2020 12:00:00 SA

We have used the services of Pure Plumbing several times in the past few years. Pure Plumbing has given us great service at reasonable cost.
Today, Kylan repaired a leaking toilet in our bathroom. He arrived as promised, efficiently repaired the toilet, and cleaned up afterward. He was professional, friendly and knowledgeable. We are very pleased with the service Kylan provided for us today. We highly recommend Pure Plumbing. Phyllis B.

Cyn B.

01/07/2021 12:00:00 SA

If I could select more than 5 stars, I would. Pure Plumbing knows how to choose not only incredibly talented techs and administrative personnel, but they are on time, choose the least invasive avenue to get to the job AND will give you a plethora of very very useful hints and information. I was so fortunate to have Nick Smith as the tech who crawled under a hot water tank platform that wasn't even 3 ft tall and replaced copper pipes that were old and leaking. He saved me the extra expensive of an easier way to cut through the adjoining wall to get to this repair. THAT would have cost me drywall repair and painting. Wow. Great job Nick. And Pure Plumbing will be my go to plumbers as well as who I will refer everyone to.

Todd G.

9/17/2021

I have used Pure Plumbing a few times and have always had a good experience. They are responsive and respectful. They always wear booties and masks and leave the space very clean. They follow-up and get the job done. The office is professional and Kristoffer Jay did a great job fixing my toilet and leaking tub faucet in a timely fashion. Highly recommend!

E T.

4/29/2019

Jayson was absolutely amazing. Very knowledgeable and professional. He definitely went way above and beyond doing a thorough inspection of all faucets in my entire home. His recommendations were on point and I have to say I was very impressed. I highly recommend Pure Plumbing, they are awesome!!

Valerie S.

9/25/2018

My water heater had gone out i called several plumbing companies know one was available to come out with in 24hrs then i got ahold of Pure plumbing , and with in 2hrs they sent Austin Catalano who showed up and did an amazing job I highly recommend him.

Andrew H.

08/03/2018 12:00:00 SA

Quoted me $400 more then another company with 5 stars that I found through yelp. Alex showed up and was nice but a little to talkative in my opinion asking me what I do and a few other personal questions. I'm not into getting interviewed in my own house while getting a quote. After I told them the quote seemed high, Alex told me he would email it to me while I decided but they never sent it. Another red flag in my opinion. Glad I didn't rush into a decision to go with this company based off of their decent reviews...

Dianne L.

02/01/2022 12:00:00 SA

Kris came out and diagnosed my issue immediately. He went above and beyond my expectations. Thank you for excellent customer service and super prompt response

Jessica W.

3/27/2017

Excellent service! Called four other so-called '24 hour' plumbers that were not at 7:30pm. Pure Plumbing called me back with a service call in 10 mins, was at my house within half an hour, and did an honest and quick job. I would recommend them to anyone and will only call them back in the future.

Levi L.

10/25/2014

It's been a while since I've written a review, but I thought it was only fair since I discovered Pure Plumbing on Yelp, and once again, Yelp reviewers have not let me down. The scheduler & Michael the plumber were extremely pleasant to work with. And I loved how they texted & called me 20 - 30 minutes before arriving, and that was within the original 2 hour window they gave me. They also emailed me a photo of Michael, so I knew who to expect at the front door. A definite plus given all the crazies out there today...=)

Mike S.

6/16/2023

We were having issues with our washing machine valves. Initially, we hired another company who replaced the one valve that was leaking. A few days later, the other valve started to leak. This one was spraying water and we had to shut off the water to the entire house. The other company we used did not have someone available, but Pure Plumbing was able to send someone right away.

Ron arrived at our house and took a look at everything. He informed us that the other company had fixed the first valve incorrectly and did not even use the proper replacement part. He explained in clear detail what kind of work was needed to replace both valves and get them connected properly to the copper piping. He quoted us a fair price, and best of all, he was able to start the work right away. Ron was diligent and meticulous, making sure everything was done correctly, with a fine eye for detail. He explained everything and answered all questions we had. The work was completed in good time and we were able to get our new washing machine hooked up the next morning.

We have worked with a lot of plumbers over the years and Ron is one of the best we have had the pleasure to work with. He was friendly, courteous, professional, and wanted to make sure the work was up to our satisfaction. We could not be more happy with Ron's work and with Pure Plumbing. We will definitely use them again and recommend them to all of our friends.

Tom I.

1/16/2023

Luis was great. He did a great job, took his time and explained what he was doing. He installed a Water Softener I purchased on line. The total cost was $950. I guess since the pandemic the cost of everything is rising. This may be the new normal. However I do feel I got my moneys worth and feel good about the entire process and work done.

H L.

12/04/2018 12:00:00 SA

Daniel came out to my house this morning soon after I called Pure Plumbing.

I had a leak somewhere in my home as the water meter was showing water usage; however I was unable to determine the leak source.

Daniel was extremely patient, knowledgeable and a very nice guy, he explained everything to me and he found the leak after a thorough investigation and thankfully it was a simple leak at an exterior hose bib. Thank you for caring about your customer and I highly recommend Daniel for your plumbing needs.

Dawn R.

09/05/2018 12:00:00 SA

They were quick and professional. Our hot water heater went out on a Sunday. We thought we'd have to wait for days for a nice hot shower. However they came the same day and everything was fixed quickly. The receptionist on the phone was very friendly and we were given email and text updates. Del was great. He worked with us to get reimbursed by our warranty company and gave us helpful maintenance tips. Highly recommend Pure Plumbing!!!

Robert H.

04/05/2021 12:00:00 SA

Brian and Hancy were very professional. They advised us throughout the process of the remodel of the plumbing. They were covid compliant.

Alex M.

11/06/2019 12:00:00 SA

I've used Pure Plumbing for several years, I am renovating a mid 90's cosmetically challenged home,
My tech Kylan Jennings really took time to
to educate me and explain in detail my options ,, he changed out several brass fixtures to brushed nickel. Some of the under sink plumbing was shot and he pointed out need to update vs having flooding,, I was pleased that he arrived on time worked efficiently and I see instant results.

Thank you,

Alex

Angie H.

06/05/2019 12:00:00 SA

Very good service. Got an email & call that plumber was on his way.Our plumber Mekie Carter was prompt & on time. He was also a very nice, polite young man. He took caeverything we needed done and was very respectful of our house, carpet etc. He put his booties on & left my bathroom clean after repair. He did excellent work & explained everything to us. We highly recommend Pure Plumbing & will ask for Mekie again.

Used Pure again a few weeks ago & again sent us a fabulous plumber Jayson Petroni. He put in a new water heater complete with all new connections. He changed all our connections in the house as well and his work was impeccable. He was respectful of our house wearing his booties and left my house just like he found it. We will ask for Jayson again when we need a few more things done plumbing wise in the future. Thank you again Jayson & Pure Plumbing!!

Hope D.

10/13/2017

Although the plumber sent to my house was nice, I will never call Pure Plumbing again.

I had a shower that was leaking through the laundry room ceiling. Called pure plumbing and they were able to come out the next day. The tech arrived on time.

However, he refused to turn on any water or find the cause of the problem until we paid a $125 diagnostic fee and $125 fee for him to cut open drywall. The house was very new and I didn't want to cut drywall right off the bat. My roommate decided to go to our neighbor who was a retired plumber and see what he thought.

He came over and looked at it after the tech from pure plumbing left. He said it was a simple problem with the dial to turn the shower on and would be a $40 part and a One hour fix. No dry wall needed to be cut.

We had another plumber fix the dial for $125 including parts. I feel like Pure Plumbing not only tried to massively overcharge me but they were also talking about cutting open drywall without even turning on the water or looking at the shower dial. They say free estimate but this is really just an excuse to get in your house then try to sell you a $125 diagnostic fee.

Overall, I will not be calling Pure Plumbing again.

Rhona M.

6/28/2016

I cannot even begin to say enough wonderful things about Pure Plumbing. I have been a resident of Las Vegas for over 35 years and have had many repairs done in our home. This company stands out in every aspect from their customer service to their excellent technicians. From my first conversation with Marlene, who was polite and a true professional to Joe Haiston who lives up to everything written about him in previous posts...he is the best ! I received a phone call followed by a text informing me that the technician is on his way. Joe surveyed the problem, explained everything that needed to be done and was polite, professional and was very knowledgeable! He returned the next day with Jared Gibson, who also was a true professional as well to begin the single line re-route. They kept me updated as the job progressed. We were completely satisfied with the work that was done and would not hesitate to call them again for any future problems.In this day and age of poor customer service, you should be commended for an all around well run, awesome business!

Tony M.

09/03/2021 12:00:00 SA

We have used them for a rental in Las Vegas, they were a provider of a warranty company. They were always fair and reasonable until they sent a Tech who over complicated the repair and ultimately refused to do the work. I had to use another plumbing company to do the work and it was simple, they did have to cut a small peace of drywall out. The Tech at Pure Plumbing made it seem like major construction, he said we had to get a bid from a drywall company to do the work Before he would touch anything. We went to Home Depot and covered it ourselves for under $20. They had a good thing going until the paranoid Tech came.

Cassandra M.

9/19/2017

This company is honest, respectful, modern with technology and education and you don't have to worry about the quality of the work. We are a property management company and always choose them as our first and best call to get the job done fast and right.

Quinn D.

02/06/2016 12:00:00 SA

Although I was not happy that I needed a new water heater, Pure Plumbing made the process very simple. It first started with my phone call to schedule an appointment. The receptionist was really helpful and pleasant. She even told me that I would receive a text message when the technician was on the way. They arrived exactly when they said they would. Tyler was my technician and he was both professional and knowledgeable. He even had a brand new water heater with him already so there were no other trips he needed to make. I would totally recommend Pure Plumbing and would use them again in a heart beat!!!

Johnny W.

1/18/2017

I must say that pure plumbing responded fast! I had a stop leak valve that was leaking under the sink and they responded promptly on yelp when I requested help. They were very professional. The plumber Bronson came on time and gave me a reasonable estimate, but after i requested for a discount he called his boss and I got a great deal! He replaced the stop value right away with promptness and precision. Afterwards he did a check, no water leaks. I must say I was very satisfied with the service provided, and won't hesitate to call on them for help again in the future with my plumbing needs!

Jordan S.

12/15/2016

It was my first time using Pure Plumbing and they were impressive. They gave me a phone call to bump up my appointment and the technicians showed up right away. They were courteous and understanding. The quote was finished in about 15 minutes. Dave and Kyle S. are like Batman and Robin together. Leaky pipes don't stand a chance. Sleep easy Las Vegas.

Karen G.

10/22/2020

Excellent service. They confirmed time window for technician to show up, called me that morning, sent a text and email when technician was on the way, and showed up as promised. We could tell the technician Anthony G knew what he was doing. Work was done well, we give it 5 stars for service and workmanship. However, they are very, very expensive, so on pricing we cannot justify a higher rating.

Suzanne K.

4/23/2022

The main water line to our house was leaking water. After calls to 2 other plumbers who could not come out for another week, I was referred to Pure Plumbing. They came out within hours, received 2 quotes. One with a total replacement and one with just a repair to the leak. We choose the total replacement and they were here the next day taking care of the repairs. They were on time, friendly and professional. We were even out of town for the completion and everything was finished perfectly. We even received a Thank You gift! How Awesome is that! We recommend Pure Plumbing 100%!!

Michelle E.

02/10/2019 12:00:00 SA

Our water heater broke late on a Saturday night!!! We called pure plumbing and sent a very nice technician Matthew!! He is awesome! He worked like it's not past midnight, lol! Very professional and efficient! I highly recommend this company! The price was also great ! I paid way less than I expectedThank you Matthew!

Kelsey W.

07/02/2023 12:00:00 SA

I called Pure Plumbing because the toilet in my primary bathroom was flushing really slow - and being 32 weeks pregnant, this was not a good thing! The company came highly recommended and when I called the women on the phone was extremely kind and helped me get somebody out ASAP! The next day, Ron showed up on time and was also very kind and personable. I explained what was happening and he went about researching the root cause. He told me that he ran a camera in the sewage system and didn't see any blockage so felt that snaking the toilet would solve the problem. While he was at my house, I also requested to have the primary bathtub snaked just to be proactive because it had clogged before. Everything was working, I paid and we moved about the day.

Fast forward 2 days later, I get out of the bath and hear water coming up through the toilet in the second bathroom. Now neither toilet would properly flush. Called the company first thing the next morning and they send Ron back out to see what the issue was. He then said he ran the camera in the sewer system (which was supposed to be done the first time so not really sure why it was different this time) and that they recommended a power wash of the system which would run me $2800. This seemed super expensive and I declined the service letting him know I need to get a second opinion because I want to ensure the next time I pay, it is truly going to solve the problem. They offered to take off the $450 I paid a few days earlier for the snake and discount the job because it wasn't super complicated and it would only cost me $2050. I declined again and called for a second opinion.

Ron waited while I called around and then came back saying he found what he thinks the actual problem was and it would only cost me $228 to fix. So, because I declined an over $2000 service, you magically found what the actual issue was? The whole thing made me feel like there was a lack of due diligence during the first visit which ended up costing me for a completely unnecessary service. And had my gut not told me something wasn't right, I would've spent another $2000 on something that wasn't even going to help?!

I called a second company, they identified the same (third) issue that Pure Plumbing found, and it was less than $100 for a fix. I have had zero problem since then. While they were here, I asked about the power washing that was recommended by Pure Plumbing and was quoted less than 1/3 the price for the same work but they assured me it was unnecessary as nothing indicated a need for this work to be done.

Overall, it is extremely disappointing to see Pure Plumbing take advantage of people in times of need. To completely overcharge me for a simple service, not actually look into/identify the real issue, and then have to come back and try to oversell again is gross business and I cannot in good faith recommend this company to anyone.

Erin J.

08/01/2017 12:00:00 SA

Exceptional quality of service at reasonable prices. They were on time and did a great job. I will definitely recommend them.

Val N.

1/31/2017

Donny is top notch. Even though I've only talked to him on the phone, I could sense his confidence and professionalism and pride in his work and had no problem committing to replacing water main over the phone. Job completed ahead of schedule.

Sandy A.

07/10/2015 12:00:00 SA

The bypass valve on my broken water softener started leaking pretty severely this morning, to the extent that I had to shut off the water main.

I called Pure at 9:45AM, and somebody answered the phone right away. She said they had somebody in my area and would be able to arrive between 10am-12pm, and that I would get a text when they were on their way. I got the text at 10:20, and they arrived 5 minutes later.

In less than an hour, Matt and Anthony removed the broken system and put some piping in its place, and now we have water again!

They were courteous and professional, and I really appreciated the emailed invoice PDF, as I am horrible with keeping track of paperwork.

Karen S.

10/23/2015

I bought a house that had been vacant for four years and wanted to check out the plumbing before turning the water on. Called in the morning, they came out in the time frame they said that same day. These guys were great. Fair and reasonable and very pleasant to work with. Explained everything very well and fixed what needed to be fixed. Highly recommend them.

Juan I.

08/03/2017 12:00:00 SA

After going through 10 plumbers, Pure Plumbing would have to be my second choice.

After almost being ripped off by a Restoration Co. I decided to slow things down and start doing my homework. I contacted 10 plumbers, 5 from Google and 5 from Yelp. Pure Plumbing was Plumbing Company number 10. I contacted Pure Plumbing through Yelp, (didn't get the agents name) but good service and let me know that the estimate was free (without me asking), which only two plumbing company's out of 10 did, which I really liked! (If business offers free estimates take advantage) I realize ANY company's that don't tell you upfront the estimate is free, will usually try to make you think you're going to have to pay for them coming out if you decide to check first with another company. (And the call was recorded which I also like. Only 3 out of 10)

On 7-27-17 at about 9am, 2 Pure Plumbing employees arrived and started going over what needed to be done. Unfortunately, I had another Plumbing Company (that was supposed to give me a second estimate after the first plumber that came out, did a horrible job) I didn't have that much time to go over everything with Pure Plumbing but the overall the estimate seem fair compared with the other 10 plumbers. The employees were very helpful and honest. Even though Pure Plumbing was not my first choice but, I would definitely recommend them. Just their honesty and not trying to overcharge for things That didn't need to be done.

Bill W.

04/01/2019 12:00:00 SA

Had pure replace a hot water heater and hose bib today. An overall great experience. Pricing was excellent and David G did a great job from start to finish.
Tried others in the past but we have always found Pure to be honest and provides great service and good prices.

Aaron E.

7/24/2016

The plumbers were super nice, clean, and courteous. The reason I gave them 3 stars is because their prices were ridiculous! I wanted 3 faucets changed and they tried charging $1200. When I said that's way too much, they brought it down to 900. At that point, I was like, why did you overcharge me to begin with? Now I don't even trust you guys.

Amber B.

12/09/2020 12:00:00 SA

They showed up on time in masks for a hot water heater replacement quote. They were very polite and clean and wore booties inside the house. I just chose to go with another company that was less expensive, so I can't really rate their work.

Glenda S.

02/09/2018 12:00:00 SA

This is an outstanding company, from start to finish. Shout out to Steve and the guys who came to work with him, as well as the people at the office who were all very kind and professional. Truly top-notch!

Carolyn L.

2/28/2020

Del came out and replaced three commodes for us. His service was absolutely excellent. He is a great worker and very personable guy. Truly the best. Thank you Pure Plumbing!

Sarah J.

04/09/2023 12:00:00 SA

Our sink started to back flow water out of nowhere, on EASTER WEEKEND. Dirty brown water. We tried snaking it and couldn't get the blockage moved. We were constantly watching the sink, scared it would over flow. Not only could pure plumbing & air come out on a holiday, but they were so efficient. Communication was great. They were upfront with pricing. Myles was our technician. he took his time to explain to us what was going on. I was 100% satisfied and feel even better knowing there's a year warranty on their work. I highly recommend them!

Brian G.

07/09/2021 12:00:00 SA

Daron and Jason showed up and fixed our clogged pipe immediately. They were courteous and professional and the overall charge was reasonable. I will name request these 2 again if another need arises.

Joe D.

8/18/2020

These guys are fantastic. We've used Pure Plumbing twice to deal with weird quirks of our new house and both times they've hit it out of the park. Justin was the life-saver this time and he went way above and beyond for us. Our hot water heater gave out this past Saturday and Justin worked late into the evening to make sure we had a same-day replacement. Our house has a lot of DIY piping from prior owners so this was nowhere near a straightforward exercise. He came back again today to check on the equipment and clear out more redundant piping. Both times he was super friendly and did an amazing job. We have nothing but great things to say about him and this company. We will definitely be using Pure Plumbing again if any more issues arise.

A P.

08/07/2014 12:00:00 SA

My tenant complained about the shower only producing lukewarm water. I called Pure Plumbing after getting frustrated with the lack of responsiveness of another plumbing company. (The first company had been recommended by the building's maintenance dept,).

Pure were off to a good start when I was able to speak with a receptionist rather than an answering service. They offered a no-cost diagnostic inspection (another positive) which was promptly arranged for the following morning. In contrast, the other company said they would charge me $125 per hour to diagnose the problem. (It had taken almost three weeks of telephone and text tag just to get to that point).

The Pure specialist was quickly able to determine that the problem was user error which meant a zero cost solution. The first company had suggested a couple of possible causes based on other situations they had dealt with at that building. The fixes would have ranged from several hundred dollars to just under a thousand (one fix would have involved a very expensive part which is not their fault).

I would like to hope that the first company would have also discovered the user error and not gone down the expensive fix path. However, even if they did I still would have been $125 out of pocket.

The bottom line is, I was impressed by the professionalism, efficiency and honesty of the Pure staff. If I ever have another plumbing problem they will be my first call. Definitely recommended.

Lori W.

01/11/2020 12:00:00 SA

We would endorse engaging Pure Plumbing for only the most simple of tasks such as: changing a faucet washer. Anything more complex, in our opinion, is best left to the professionals.
We hired Pure to do a complete overhaul on our home's plumbing as well as the installation of a new tank-less water heater and water purification system.We were given a documented firm commit of 3 days beginning to end. We challenged that aggressive time frame but were repeatedly reassured by the job foreman that it would be done in the time frame stated. In summary - instead of the job taking 3 days with 2 techs working. It took 5+ days with up to 6 techs working. The owner repeatedly bragged that he had rallied the team and they were working until midnight to get the job done. Not something one should brag about.
A sample from the multitude of issues encountered aside from the time over run:1) the team that showed up for work (no earlier than 9 am on any given day) were never prepared for the work ahead. They were always running back to the warehouse for needed parts. Example: reset the toilet in the master bath. A simple task, the tech showed up without the necessary parts even though this had been scheduled days in advance. 1 hour spent for him to go fetch from the warehouse. 2) the wrong tank-less water heater was installed. We had agreed to a model that had an integrated recirculating pump. The first install was not that model. 2 techs X's 1 day to install the wrong heater and necessary plumbing. 1 tech X's 1 day to install the correct one. 3) per the agreement, Pure was to cover our furnishings and belongings to protect them. They did not. There were over 40 holes cut into our drywall as part of this project. Every surface of our entire home was coated with a layer of drywall dust, chunks of plaster, and gobs of fiberglass insulation. The owner's instruction to the techs was to clean up and he provided the necessary supplies. This task was started but quickly abandoned as soon as the owner of Pure left the premises. What was accomplished was the techs effectively creating a paste of filthy scrub water and debris that was then swirled around and mopped into our hard wood and stone floors. It left thousands of tiny scratches and dried into a material similar to concrete. 4) They did not disconnect appliances, shower heads, or faucet screens when they flushed the new water lines. This resulted in debris such as metal shavings, caulking, bits of plastic, etc. being driven into our appliance filters, ice makers, faucet filter screens, secondary and tertiary water lines, etc. when the main water supply was finally turned back on.

Based on our experience with Pure-Plumbing we would not hire them again regardless of the simplicity of the job. Also, we would never recommend them to others that are in search of a competent plumbing company.

Dawn R.

03/08/2018 12:00:00 SA

Update-Jeff called after he found out that his company had cancelled on me and that I had gone with another company and he lost a huge job. He apologized profusely, said that he wanted to prove to me that he did care and offered a nice gift to help my husband and I in our new home. That was an amazing gesture and much appreciated. Don't know of any other company that would come forward with as nice an offer to make up for letting us down when we needed them the most.Changing my original rating to a 4!
Thank you Jeff!

Rj R.

09/08/2017 12:00:00 SA

I can't express enough how great the crew that came out to help me was. While other companies quoted me twice as much to install a new water heater, Pure did an amazing job at a great price. Peter did an awesome job coming in, assessing the situation and offering a solution, while Carlos and Cody did an spectacular job with the installation and set up. I HIGHLY recommend asking for them if you have any plumbing needs, I know they're the only ones I'll ever call again.

Rusty J.

4/24/2015

Extremely professional company. Andy and Matt were great. Saved me from a real headache.

Paul L.

1/29/2018

I have used Pure Plumbing twice and both times was excellently taken care of and not overcharged. Both times the plumber was knowledgeable and friendly and went out of their way to make sure that everything was done right and correctly.

Stephanie D.

06/02/2016 12:00:00 SA

Great Service and response every time. The plumber, Tim, was absolutely awesome. He was very professional and informative. Did a great job!

Rosemary J.

11/11/2020 12:00:00 SA

They are really nice, they did several repairs in my home. The only thing I can say is that they don't wear shoe covers before entering my home.

Karan J.

10/11/2017 12:00:00 SA

Great experience. Set up appointment to replace toilet. Matt texted when on way Great job

Asked them to install new pressure valve and turn off handle. Able to do it next day. Had asked for estimate to replace a shower cartridge too but ran into a glitch. Couldn't get handle off so decided to wait

This past Sunday handle broke. Called pure plumbing. Matt was there within a few hours and charged me the original estimate amount. No Sunday surcharge as Sunday its normal day

Efficient. Pleasant. Competent

Definitely will use them again and recommend to others

Chelsea B.

4/27/2015

This company was great! I got emailed quotes, invoices, and a call back a couple days after the service to make sure I was happy with everything. When I said that I saw a coupon on Yelp but they realized it didn't apply unless the service cost $250, they still gave me a small discount and then sent a thank you in the mail with a $5 Starbucks gift card! The guys were professional and quick and got my leaking shower working good as new!

Melia A.

9/14/2020

Donny came out to repair a cracked fixture on my water line. This is the second time I've used Pure Plumbing and their employees are wonderful! Donny explained to me what was wrong and that the repair would be covered under warranty. He ran down the numbers for an option to replace the whole system and was very understanding when I said I couldn't afford that right now due to the pandemic and limited income. I really appreciated Donny's kindness and his dedication to doing the job right. He's really great and I would recommend him to anyone who needs help with plumbing. Mahalo Donny and Pure Plumbing!!

Tas C.

6/27/2015

(POOR SERVICE). My water heater went out so I came on yelp to find a good company, saw the five star rating Pure had so went with them. Started out ok, made a next day appointment, they showed up on time told me what I needed and gave me a price but said they had to get the part so couldn't be fixed till the next day and they would be out between 10 and 12. I received a call a little after 10 saying they couldn't be out that day and I need to reschedule which I did for the following day with the same time window. The day of the appointment I received another phone call saying they were going to be 2 to 4 hours late so I wasted my day sitting around waiting again. Finally a new guy comes out looks it over again and tells me he will be back he has to go it parts ( the water heater problem was already diagnosed) not sure why he didn't come with the parts in hand. An hour later he returns and fixes it. Later the same evening I still don't have hot water so I call pure back the next day they tell me the will be out and fix it which that did not happen and I had to reschedule again went 3 more days without hot water because I work 12hr days and they wouldn't come out after 6 to fix the problem right. which brings it to 7 days now with no hot water. Had another appointment scheduled for window 10 - 12 and again I have been told they won't make it out until 2. All I have received from this company is a waste of my time and Receipt for $195 that fixed nothing.

(UPDATE) I'm giving Pure 3 stars now up from 1 star because the own has reached out to us to apologize for the hassle it was to have the water heater replaced. I feel that the multiple attempts the owner has made to reach us has a genuine feel to it and if I would have gone up the chain of command with my issues and made Andrew (the owner) aware, he would have had someone come out after 6pm when I was off work to address the repeat problem since they do have an after normal business hours crew.

Candis A.

05/11/2021 12:00:00 SA

Couldn't ask for a better response in a difficult situation. Hot water heater burst in early am. They were responsive, professional and kind. Jordan and Francis responded to my call. Kind, knowledgeable and professional. Jordan has coordinated with the reclamation company to assure a seamless recovery. My very elderly parents live in the home and Jordan has been kind and compassionate in a difficult situation. Will always use Pure.

Ashley W.

07/10/2023 12:00:00 SA

We just bought our first house and the first thing we needed to fix was our water heater. I called Pure Plumbing because they had great reviews. I was not disappointed. We had Stephen Diaz come out and do the initial consultation. He was nothing short of professional. He took the time to explain everything to me so that i understood. I requested that he be the one to come back and install my water heater and he made sure to schedule the installation in a timely matter. Every time i called Pure Plumbing i was always greeted so nicely and felt as if i was more than just a number. I will be calling Pure Plumbing for all my future plumbing needs.

Feli V.

4/18/2017

5 Stars but if I could give 10, then this would absolutely be a 10 Star Rating! We're new to Vegas, new home owners and we very desperately needed some soft water! Water here is hard, not even Chuck Norris could soften it! So we started the search, did our research, boy did we do our research! We asked around and we noticed one thing...Pure Plumbing was mentioned quite a few times. We spoke w/Jeff and decided to give it a go and we are beyond estatic we did! We are pleased with their products, phenomenal customer service and follow-ups! If you need a trustworthy, reliable, experienced plumbing company, then Pure is the way to go!

TJ B.

11/13/2021

I had called Pure Pluming for my mom who's kitchen sink had developed a slow leak. I'm out of state so I was very happy when I called as they were very personable and reassuring that they would be able to help my mom. We made an appt and she was all set. When the day came for my moms appt they had run behind schedule and called my mom to apologize and see if they could come the next day and they waived the fee for her and offered a discount on what ever work might be needed. That was not necessary but the fact they offered it was very kind and shows they respect peoples time. Daniel D was the one who showed up and he could not have gone more above and beyond. He had tried everything he could with what he had in his truck to help my mom but when he didn't have the right parts he took it upon himself to go out and find what he needed. He went all over town and was able to locate the part needed. When he came back my mom had a brand new kitchen sink set up and she couldn't be more thrilled with the results and even more impressed with Daniel's service. Pure Plumbing will be the only service we use and we will always ask for Daniel if he is available. Thank you!

Chris S.

06/04/2015 12:00:00 SA

Pure Plumbing saves the day! I had three bathrooms down in a house with 2 adults and 2 kids... needless to say I needed help. Jeff came by and went over our issues and let us know what repairs were necessary and gave us a great price. He started working right and in less than 30 minutes he was done. Everything has worked perfectly since then and I will definitely be calling them for anything I need in the future.

Ebony T.

06/02/2022 12:00:00 SA

Very great company. We called due to our toilet leaking. They came in and did the job well. There was a slight issue and we had to call them back but they were even shocked about it because their technician has great reviews. He came back and fixed it free of charge. Chatted with us before he left and he was very personable. Also, he always put on protective covers on his shoes before he came into the house. That was very much appreciated.

Monica W.

02/11/2015 12:00:00 SA

I found Pure based on Yelp ratings and wasn't disappointed. Our tech, Jeff Laney was very knowledgeable and professional. We needed a new disposal, and while he presented us with several price options for a new one, there was no pressure to buy the most expensive one and we really appreciated that. He cleaned up his work space and we were more than satisfied. Will definitely use them again.

Linda N.

8/15/2017

I recently had some plumbing repairs that needed to be done in my home. We had used Pure Plumbing 7 years ago in our rental home we used to own. We were very satisfied then and so when I needed to have some plumbing repairs done on short notice I called Pure Plumbing again twice. I was impressed with the service and knowledge and friendliness of the employees. They explained everything in detail and informed me exactly what and why the work needed to be done. The do not overcharge and will show you the invoice and pricing before the work is done. They were not in a hurry and spent as much time as needed. I'm glad I saved the refrigerator magnet from 7 years ago!

Felishia B.

08/11/2016 12:00:00 SA

I went through so much headache with my water heater, home warranty company buying me a crappy replacement unit, repairing damage, going without hot water, and spending a lot of money. It was a breath of fresh air to have Alex and James come out and repair my faulty pilot. They were so nice and I have not had any issues since they finished. I will definitely call them next time I have a plumbing need.

Paul W.

11/11/2020 12:00:00 SA

I want to give Pure Plumbing five stars for their plumbing work, and negative five for their business practices. We had recently bought a house for our daughter who, because of medical limitations, needed a home in which she could run a child care facility. After escrow closed, we found that the seller had failed to disclose that the house had numerous under-slab water leaks. (This and other issues with the seller are currently being litigated.)

I called Pure Plumbing on an emergency basis, as the leaks were so serious that the foundation was subsiding, causing cracks in the drywall and floor tiles. Their estimator arrived within the hour and recommended a complete re-pipe, to which I agreed. I paid half the contract price in advance, the rest to be paid on completion of all the work. The contract included repair of all the drywall cuts that would be necessary to run the piping in the walls and ceiling.

The plumbing work was done in about a week, just a couple days over the predicted time they gave me. This included installation of a new main line from the meter and a new hot water heater. At this point, we were very happy with their work, which included some features we had not even discussed. I felt that so far, the job was being done in a workmanlike and professional manner.

Immediately after the piping was finished, however, their office called, demanding the remainder of their payment. I objected that the contract wasn't finished, as no drywall repairs had been done. They said that drywall repair was not usually the plumbing company's responsibility, and it stated in their contract fine print that the homeowner was responsible for that. I pointed out that my contract was designated custom, and included $1,000 for drywall and paint restoration.

What followed were months of delays and mismanagement. Some of the gaps in the drywall extended to the outside of the house, exposing the interior to the weather and vermin. Our daughter was embarrassed to have friends visit, and her health was compromised. She was unable to pursue her child care business while these conditions continued, losing months of income.

I claimed that Pure Plumbing, acting as general contractor, was responsible for arranging the drywall contractor, and after several weeks of calling them and reminding PP, not one, but two different drywall companies called to schedule repairs. I kept referring them back to PP to decide which one was supposed to be doing the job. Finally, one drywall company came to the house and did a fairly good job, leaving a few nagging details uncompleted. These included areas under two sinks which exposed the house to moisture from inside the plumbing wall.

Every week or so, the Pure Plumbing office called and insisted on receiving their payment, and I continued to insist that our contract was still not fulfilled. Finally, someone came to do it, but we weren't notified until the following day, when a very rude woman called from Pure Plumbing and demanded payment. I hung up on her after she insulted my wife. We called our daughter to confirm that the work was done, then I called and spoke to someone else in the office and completed the payment by phone.

In short, I can't say enough good about Pure Plumbing's plumbing work, or enough bad about their business management practices.

Nannette D.

9/24/2016

We had a plumbing problem, so I checked on Yelp for the highest rated plumbing company. Pure Plumbing was the winner. The cheery receptionist said that there were no appointments available until Tuesday, but she would see if she could find an opening. Steve, the plumber, was here within 2 hours. He fixed the problem in 15 minutes at a reasonable price. They handle everything electronically, I got an email, text and phone call when Steve was on his way. He also send before/after photos of the fix along with a copy of the receipt. Well done!
Thanks Steve! And thanks to Yelp. :)

Frances L.

10/17/2022

Pure Plumbing was not able to fix our problem because the problem is with the tile - improperly installed. However, he did a complete walk through, found a problem with a couple of shut off valves and fixed those at our request. He also left me the name a phone number of a tile man so we can get our shower fixed.

I was surprised and impressed with the walkthrough. It's the first time I've ever had a plumber check everything out instead of just repairing what I called about. I will definitely be calline Pure Plumbing in the future.

Kimberly B.

12/09/2021 12:00:00 SA

Called Pure for a second opinion ($29 service fee) when another plumbing company wanted to tear up our lawn and charge $6,000 for a leak. Pure inspected it and thought it was a landscape irrigation leak and recommended a landscaper. Landscaper looked at it and determined it was the auto fill on the pool and called a pool company. No charge from the landscaper. Pool company charged $60 to install it and problem fixed! Thank you Pure for being honest and saving us over $5,900! Will definitely use again!

Derrick S.

7/15/2021

They sent a great guy named Wayne, I was away for the day but I had family there to let him in to work . My family says he was incredibly nice, he did great and fast work , he brought in the packages that were on doormat (he did just because it was heavy) took care of the sink and garbage disposal fast and cleaned up afterwards he was honestly the best plumber I could've hoped for and he was respectful to my family and just a all around good guy . I hope to always get Wayne in the future and if I never meet you Wayne thank you for the kindness you showed my family

Maria Y.

08/10/2017 12:00:00 SA

David from Pure Plumbing is very professional and courteous he came out diagnosed the problem immediately orders the part picked it up and installed everything in a very short amount of time very efficient I will defiantly use this company again.

Kassandra T.

07/03/2015 12:00:00 SA

After dealing with a water heater that wouldn't stay lit for over a year, we called Pure Plumbing finally after not being able to get it to relight. We called around 10pm since the holiday weekend was upon us and were scheduled for someone to come out the next day. We received an email and a text informing us that the technician was on his way. Tyler showed up early within the two hour window of 4pm to 6pm and assessed our problem. He was very informative and professional, gave us many different options, but best of all he told us he could get us hot water that night. Such a relief with the holiday weekend coming up and two little ones at home. A little later he and Jeff returned to replace our water heater and were finished around 8pm. This plumbing company went above and beyond in terms of customer service and it was much appreciated!!

Shirley H.

1/14/2018

I can't say enough great things about pure plumbing. Every time I need their assistance, they are always professional and friendly. It's easy to make an appointment and getting a quote.

I've been using the service by pure plumbing for more than 7 years. Today, Mr. David Betterton came out to look at my hot water on demand circulating pump. He provided us with exceptional service as always. Thank you so much!

Danielle M.

09/12/2021 12:00:00 SA

We had Kris from Pure Plumbing as our technician and he's very honest and knowledgeable, we will definitely be using them again! We had a different company come out first and they were trying to scam us out of $600 for a test we really didn't need, so we called Pure Plumbing for a second opinion and Kris got hands on and looked at the bathroom sink which we thought was the problem. Voila! The issue is fixed. No $600 shake down like the first company we called out.

Jessica R.

03/01/2017 12:00:00 SA

I scheduled Pure Plumbing because the water heater in my apartment wasn't heating water any more, and Peter Rios came out to see what was wrong with it & told us that the water heater was working fine, that it had something to do with the breaker, so he recommended an electrician. His customer service was the best & he is super funny which made the whole situation so much better! I definitely recommend him!

Michelle G.

11/03/2021 12:00:00 SA

Jayson was prompt, courteous, efficient and professional! I highly recommend Jayson and Pure Plumbing.

Margarita H.

1/17/2017

I have used Pure Plumbing more times than I care to dwell on (between exploding toilets on Christmas eve, leaks ranging from minor to massive, and my damn kitchen sink) and each time they have done a stellar job so I figured it was about time I leave them a review! First off, Kayla who handles the incoming calls is always so friendly and accommodating. It is a pleasure to speak with her, especially when I am under the stress of another plumbing issue. They always make it a point to come as quickly as possible. My regular technician was Matt and he was so wonderful. I was really disappointed when I called for my latest plumbing problem to find that he was no longer with Pure Plumbing. They sent me their new technician, Jason Miller, instead. I shouldn't have been worried because Jason was so fantastic! He was so patient with all my questions, explained and showed me everything he was doing and was just so nice. I showed him the leak in my master bath which is what I called about and he asked if I had any other issues I wanted checked out since I had him there. I had him look at all our other sinks and he found a leak under my kitchen sink that was already causing water damage! I probably would have never known until the damage was so massive that it would then cost me thousands. Jason was able to catch the problem before it got too severe. He even checked my water heater for me and flushed it out. Long story short, I now have a new drip free kitchen faucet and am typing this without hearing the incessant dripping from my shower. Thank you, Jason and Pure Plumbing! They are honest, reliable, do fantastic work and they don't charge crazy amounts! I have already recommended them and my mom used them just last week for a plumbing problem she was having. She raved about them to me! They even went beyond and helped her deal with her home insurance company that was giving her a hard time and got her some money back. Pure Plumbing is definitely one of the best plumbing companies in Nevada!

Miranda G.

06/12/2023 12:00:00 SA

Panic Attack!!

This morning I was standing in my kitchen about to make breakfast, and I could hear something dripping. I walked over to my living room, looked up and there was water dripping from my ceiling.

I freaked out!!

In a panic mode, I ran upstairs. I told my son to get out of the shower and turn off the water NOW and I called Pure Plumbing.

My experience from day one has always been amazing with Pure Plumbing. The team behind customer service have always been very organized and helpful. They know my information I have everything on file and I love that.

I was told this morning that they could have someone out here between 12 to 5 PM which for most of us is an Eye Roller LOL.

But to my surprise at 10:15 AM I received a call from dispatch to tell me that Jacob was on his way. I love the fact that when Jacob arrived, he put on his little booties, walked through my house, looked at the problem in the bathroom, looked at the ceiling and was like I'll be right back.

He went to the car, got his thermal camera and I was so very pleasantly relieved and surprised that this was a leak that had not spread. I was in a very small tight area.

In my whole 40+ years I've never seen a thermal camera used for water damage, but I would love to have one for myself LOL.

So long story short, the water damage was caused by my son, allowing the water to spray directly outside the bathtub onto the tile seep through the floor and come through the patched ceiling - which we had had electrical work done a year ago.

This was not a plumbing problem.

Jacob was super friendly and very professional - also asked if I needed anything addressed and he even looked under the sink and checked the plumbing again.

Because the ceiling was slightly water damaged, Jacob recommended Bingham restoration to check things out in case there was any damage inside the floor/ceiling.

They will Be here in 45mins!! Wow!!

Thank you Jacob and thank you Pure Plumbing for such amazingly fast response!!

I can breathe again!

Suzie K.

02/06/2014 12:00:00 SA

Well I had to call Pure Plumbing again, this time broken pipe in the slab. Andy explained my options and I decided to re-plumb the house. This was a time consuming and very expensive job, but worth the investment. Tony and Travis did a great job and most importantly are trust worthy. They explained everything along the way, stopped to answer my questions, cleaned up after themselves and made sure I was satisfied before leaving. No offense, but I hope I do not need their services for a long time but if I do... I would call them in a heart beat.

Patricia D.

8/29/2016

We hired Pure Plumbing when we had a huge water leak somewhere and had NO IDEA where it was. Donny came out, found the leak immediately, and fixed it very efficiently. He communicated with us about everything, and made sure the yard was put back together when he was finished. We appreciate that, even though a major leak is expensive to fix, that the price was reasonable. Donny worked quickly and efficiently, and helped make the whole thing a not-so-bad memory. Thumbs up to Donny, and we would recommend him to anyone and will call on this company if needed in the future.

Joe A.

6/16/2015

After spotting a pretty decent-size water leak in my backyard Sunday-- the ground was already starting to sink!-- I feared the worse. Namely, that I had a leak in one of my main water lines. (The leak didn't stop when I turned off the irrigation feed). I called my gardener, just in case, but he (rightfully!) was off for the day. I left him a message to call me Monday-- but I also hit up Yelp (and Angie's List) right away to find a good plumber, just in case. The Pure reviews were solid enough, so I decided to give them a try. Customer service rep on Sunday evening was great, even suggesting ways I could save via my Angie's List subscription. I told her I was fine waiting for a Monday appointment (the water was off, and I didn't want to miss Game of Thrones to deal with this!) She gave me the standard two-hour appointment window. I asked if the tech could call before arriving, and she went one better: I'd get a text AND an e-mail. The estimate would be free.

Fast-forward to my Monday 12-2 p.m. appointment window. At about 12:05, I get a text and an email letting me know Jeff was on his way. (The email even had a picture of Jeff, so I'd know he was legit.) Jeff was at my house my 12:30. I'll skip the boring details, but: He did a thorough inspection, trying to rule out everything. He told me my main water line was already on, which I insisted couldn't be true, since the City of Henderson had been out the night before (and I had no water in the AM!) In any event, we couldn't get the leak to start again, which seemed out. I started worrying it was a slow leak, which likely meant a slab leak, which almost certainly would be $3000 or more in repair costs. After testing for toilet leaks, inspecting the pool, etc., Jeff advised we keep the main water on and the irrigation line off. If in a few days there was no leak, we'd know it was almost certainly the sprinkler line. If so, he told me, I'd need to use my landscape guy, since Pure doesn't work on irrigation systems. It all sounded reasonable to me-- especially since Jeff was pretty sure the leak WAS in the irrigation systems, and was basically turning down the chance to make any money.

What happened next is kinda comical. Turns out my gardener had come over a few hours earlier, when I wasn't home. Without talking to me, he had identified--and fixed!-- an irrigation system leak. The reason Jeff couldn't find anything? THE PROBLEM HAD BEEN FIXED! LOL. Now, I wish my gardener had, you know, let me know he had done this. But: I was (a) happy the leak was fixed (b) very happy I wouldn't be spending thousands of dollars and (c) impressed that Jeff clearly had not taken advantage of my ignorance to fix something which was no longer broken. Remember, I had no idea my gardener had been over; I just knew I had had a big leak the day before. Jeff could've easily pretended to do some digging and re-piping. He didn't. He just spent a half-hour in the heat inspecting everything, and then spent another 15 minutes in my house inspecting toilets, water softener, water heater... all to rule things out. He was friendly and informative throughout.

Bottom line: Pure was great from my first contact with customer service to Jeff's visit to the handy e-mail invoice they sent about 20 minutes after he left. And yes, the invoice was in the amount of $0.00. Pure spent 45 minutes at my house and didn't charge a dime.

Obviously I can't evaluate Pure's workmanship, since I didn't have to use their services. And I'm also sure they're not on the cheap side of the cost equation. What I do know is that this is an honest company, a customer-friendly company, a tech-savvy company, and a company I will definitely use again if & when I need a plumber.

Yuliana T.

10/16/2013

I had bought a bank own house and was finally ready to do the master bathroom. My contractor who was supposed to do first class work did not inspect the plumbing underneath my floor, we had huge disagreement and his crew left a mess before they quit halfway through their work and denied responsibility. I was facing a dilemma as the repair required a lot of work, and if not done properly, would have flooded my floor and the living room underneath. Andy came to the rescue by fixing the mess. He did a very detailed inspection and repair work, fixing the mistakes other plumbers and contractor left behind, explained to me patiently and clearly about what needed to be done. He was also very courteous, friendly, and cleaned up after his work (he even wore shoe covers when doing the repair). His price was very reasonable for the excellent work that he did. It is obvious that he cared about his customers. I would highly recommend Andy for his superior work and would definitely use his company for future work. Thanks Andy!!!!

Kelly B.

05/02/2015 12:00:00 SA

Needed a new water heater during the weekend and checked Yelp for good reviews and found Pure Plumbing. Gave them a call and lucky that they were willing to come out in a few hours without any extra charge. Joe the technician came out and was super nice and got us up and running in no time. Thanks Pure Plumbing for saving my weekend!!

Steven S.

10/19/2021

They responded great to getting out to my house when other companies wouldn't to inspect and then needing to replace my main line. After the fact if I would've had time I would've called a couple other places because a couple of my neighbors had to have the same thing done and it cost them between $2000 to $2500 when mine cost me $4400. But they did a good job and you never know that I had a problem. I'm only giving it three stars because of the price.

Greg H.

12/08/2020 12:00:00 SA

I had a leak somewhere...water co. notified me. the plumber I normally use was not able to check it out, so due to the reviews for Pure Plumbing I called them. They said because it was a rental house they would have to charge me $125??? I said I am retired on fixed income, not a land baron, and only have the one rental, she offered to waive the fee, and sent out a plumber! After some checking it was determined an upstairs toilet was continually running due to a faulty flapper. their estimate was over $200 to do a complete rebuild of the toilet. Due to the free estimate offer, I was unable to hire them for the rebuild, but had another plumber replace the flapper for less money. Pure Plumbing is honest , professional, timely, and I am sorry I wasn't in a position to use them on this specific job. G. Hoffman

Kathleen R.

03/10/2017 12:00:00 SA

We had a leak in a sewage pipe in our wall and Pure was able to get us on the schedule the next day for a repair. The tech they sent out, Peter, was timely, knowledgeable, and friendly. He worked efficiently to get the job done, and answered any questions I had. I mentioned to him that I thought the hose to my fridge was leaking from the back, and even though that's not what he came out for, he replaced the hose (free of charge, mind you!) in a matter of minutes. I feel like he really went out of his way to help me, when a lot of others wouldn't have. I can say with confidence that Pure Pluming genuinely cares about its customers and I know they stand behind their reputation. We will keep them in need for all of our future plumbing needs.

Dana M.

4/21/2015

So glad we chose Pure Plumbing for kitchen drain problems tonight. Looked up plumbers on Yelp and they had such good reviews, I had to go with them. Couldn't be happier with service we received from Jeff Haney and the price. The scheduler was very nice too (sorry I didn't catch her name). We will certainly be using Pure for all our plumbing needs in the future.

Mitchel L.

04/01/2016 12:00:00 SA

Called this company to get an estimate for a number of plumbing repairs in my home. Everything was going fine until they smelled an opportunity to rip me off as contractors are wont to do.

I had a steam shower heating unit which needed to be replaced. It didn't look like such a complicated job and it turned out not to be. I had someone install it in just a few hours.

The new unit cost around $1,400 on Amazon and also from several plumbing supply places on the internet.

So how much do you think Pure Plumbing wanted to charge me for a few hours labor? Plumbers are expensive, right? $50 an hour? $100 an hour? $150 an hour?

Well, the total for the parts and materials was $3,845 plus a 15% discount for a total of $3,268. 15% discount from what? That should have been a red flag (not that it mattered - I didn't use them anyway). Give me an estimate. Don't give me an estimate and then a B.S. discount. Discount from what? Your own price? Next time I give someone an estimate, I think I'll tell them, $50,000 plus a 90% discount for a total of $5,000.

Anyway, assuming that they pay the same amount for the unit as I can from just about anywhere, that leaves them with around $1,900 in labor for a 3 hour job.

Let's be generous and say it takes them 4 hours. That's a mere $467 an hour. No thanks, unless you are going to do my taxes AND give me a medical exam also.

Good luck with this company. I cannot say how they would have done with the various jobs I was given an estimate for, but I am not going to find out. I will NEVER do business with a company that thinks that they can charge me a set fee for a job which really is some outrageous $ per hour. This is all too common in the business world. I ALWAYS ask or estimate how much time a contractor or worker is going to spend doing a job at my house and the price better be commensurate with that time.

Tim S.

2/23/2015

Sewer clogged and we needed someone ASAP, called Pure Plumbing at 7am and they were out by 9:30am and finished clearing the main sewer line by 10:30. Excellent service and very professional employees. Will use them again and recommend to friends.

Marylen D.

04/10/2020 12:00:00 SA

Had a major plumbing leak inside house. Pure plumbing responded in an hour and sent FERNANDO to check! He was very professional and took the time to explain everything how the leak was diagnosed. He is an exemplary employee who exhibits pride in what he does and exemplified the utmost service excellence!!! He is a major asset to the company!!!

Thank you so much Fernando!!!

David S.

11/27/2019

Called Pure Pumbling because I had a clogged kitchen line and your technician Juan Castillo came in and explained that he would performed a hydrojet on the line. The line works great now! I will refer Pure Pumbling to all my family and friends. Great job.. thank you!

Brian M.

05/11/2017 12:00:00 SA

This company is great for a few reasons. First, they are always on call and came out to help me at 1:00am. Second, and most importantly, their level of service. I had great a experience with their technician, Jason. He went above and beyond to explain everything to me, vs. just telling me what needs to be replaced. He even called a restoration company for me at 1:00am and got them to show up at that time as well. Jason is a true professional. I highly recommend if you a need a plumber, call Pure Plumbing and demand Jason does the work for you. He is outstanding at his job and can fix anything. We requested him for another job already.

Kristy A.

4/14/2016

I had a slow leak coming from my kitchen sink. Scheduling was super convenient, they were able to easily accommodate my hectic schedule. I think my technicians name was Joe, but not positive. Anyway, he was very helpful. Explained exactly what was going on and gave me several repair options to fit my budget. He repaired the initial leak and also replaced the faucet. It definitely took longer than expected. Other than that I was completely satisfied and will definitely call pure plumbing the next time I need a plumber!

Amando S.

6/30/2015

Great Service!!! I had a clog in my main sewer line. Called around 7am and was able to schedule an estimate same day. Got a call back from Kate and was able to have them come in sooner, which was awesome! Plumbers Matt & Matt was courteous, friendly and professional. They were able to fix my issue swiftly. And I love the fact that they made sure that everything was working correctly before leaving, to ensure the issue has been resolved.

I had the same issue previously and called another company. I had to call them twice because they did not resolve the issue on both times out here. Pure Plumbing fixed it.

Penny P.

9/27/2018

After having another company fix our heating/air conditioning unit several years ago, we started having the same problem. We called Pure Plumbing and they went to look at the unit the next day (we called in the evening). They were true to their word and were at the house first thing in the morning! By the next day we had a new working unit! They were very professional and caring. We will certainly use them again and would recommend them!!!

Brian B.

5/21/2020

Called your company to replace the fixture in bathroom , the cartridge was the the piece of the fixture that needed replacing...your tech quoted 325$ for the part and install was approx 250$-300$....job would have been over 600$ and change. Found part at Home Depot for 45$. Amazing how parts get marked up on a MOEN fixture . Long story short , bought part for 45$ and paid a buddy to install to 50$. Simple job from what I saw ....you guys are 100% overpriced! Save your money Las Vegas, especially in the situation our city is in right now where money is low and the Las Vegas Valley is depending on unemployment as income. Just my 2 cents....

Rod C.

6/16/2015

I was given a two-hour window for the plumber to arrive and the office kept me advised via text message as to his progress. That kind of communication and acknowledgment that my time is valuable sets these guys apart.

Joe and his helper arrived and completed the work quickly. The cost was reasonable and, as a bonus, the guys were friendly and professional. I recommend them without reservation.

Solomon K.

04/07/2017 12:00:00 SA

I had water dripping from the restroom sealing and I called Pure Plumbing not because they had very good rating but they had more people commenting than other business and the rating was still good. I called the number and the receptionist was very professional even though she can tell by the way I talk I have no idea about plumbing and told me she will send someone soon. They came right on time and told me what they needed to do and asked for my permission, extremely professional. The first phase took maybe 10-20 minutes and they told me exactly what is wrong and asked again if they should proceed. Everything was fixed within an hour and half and did excatly what they said they would and did not charge a penny more than what they estimated at the first and second phase. It is extremely hard to get very professional who does not charge you more than what is fair. I say Thank you very much

Susan M.

3/28/2015

After 2 opinions on our water heater through our Home Warranty Co. and no hot water for a week, we called Pure Plumbing after reading many good reviews. They were here the next day, determined that they could get a new one installed that day, after we had been told it would need special order, taking another 5 days. True to their word the new one was installed the same day. Although the time frame for actual installation was delayed a few hours, we were contacted periodically for an update. Everyone we spoke with during the process was professional & courteous.
Who sends a hand written thank you note and follows up with a phone call to make sure we were satisfied with their service??? Pure Plumbing, that's who!!! We recommend them highly.

John T.

12/08/2017 12:00:00 SA

Our shower drain backed up. Called Pure Plumbing and it turned out the sewer line disconnected from the pipe leading to the main sewer system. So waste water was just being sent under ground for who knows how long . Not a pleasant thought. It took them two weeks to fix the problem. The front yard was trenched using a backhoe. The city inspector had to come out. Couldn't use the toilets or water for several days. The lawn was torn up. Shrubs and tree roots were damaged. A major construction zone. It was a very stressful situation but the guy's did a great job. They got the yard back together and looking good. I'll use them again in the future. I just hope nothing this major ever happens again.

Joanna D.

3/19/2014

Had a really bad leak on the main water line in front of the house.. after reading all the good reviews from other ppl here on yelp about pure plumbing I decided to call this guys, they gave me a great price to fix my problem.. they r very reasonable, they had the water leak fix right away it was awesome... I would definitely use n recommend pure plumbing to all my friends, excellent work n prices... by the way Travis very nice n cute guy ;)

Bruce B.

3/19/2017

I've had Pure Plumbing out to my house on two occasions, and both times they were friendly, professional, and efficient. Good people and I'd recommend them strongly.

Lindsey W.

1/16/2016

I recently clogged my kitchen sink and needed a plumber to snake the drain and replace my garbage disposal. I called Pure Plumbing and spoke with Lauren in their office. I was immediately impressed with how courteous and nice she was. Lauren was able to get a technician scheduled to come out the next day in the time frame my husband could get off work (from 4-6 pm). Jeff showed up on time and was great!! Jeff was able to give us an estimate and get the work done on the same day.

Our kitchen drain was able to get snaked, garbage disposal installed along with a couple other things we wanted fixed. My husband is someone who wants to know how everything is done and always asks questions. Jeff had no problem explaining and showing us how everything would get fixed, we even got to see video of where our drain was clogged under the house.

I would highly recommend Pure Plumbing! They were friendly and honest and we already received a thank you card in the mail thanking us for our business!

Rafael V.

08/07/2020 12:00:00 SA

Needed help on finding a leak after receiving a notice from the Water District. Found Pure Plumbing on Yelp. It was very easy to setup an appointment and more important, they were able to come out quickly. Before arriving, I received a confirmation that not only had the name on who was coming, but a little background of that person, very cool. Joe, the technician they sent out was great. Of course he was masked, very professional and on time. But most importantly, Joe went through all the steps and found the issue very quickly. Because it was a valve that just needed to be tighten, he handled it quickly at no charge. This will save me a fine and lots of money.

He did make some recommendations that were not urgent or costly that I hope to hire Pure Plumbing to handle in the future. I look forward to working with them again.

d k.

11/16/2019

Found Pure Plumbing through their excellent recommendations on the Nextdoor app. Making an appointment, even for a Saturday was easy. Joey was friendly, clean, on time, thorough and very knowledgable. My particular problem was a pool problem rather than plumbing. He let me know the issue and gave a referral. I would use this company again and am happy to leave five stars.

Leinani K.

06/12/2014 12:00:00 SA

The 5 Star reviews were totally so true. Called at 6:45 am and Alexis was very pleasant even at this early hour. I like the courtesy call to let us know when they are coming. Travis and Jared were very patient with my mom. The leak was fixed and my mom spoke very highly of them.

We are putting them on our list for plumbing issues. Thank you and may all of you at Pure Plumbing be blessed with good health and fortune.

Nina W.

01/08/2019 12:00:00 SA

Very professional, received a timely and reasonable estimate.

I would recommend those looking for beds to check them out, although their bid was quite High.

Diana H.

8/14/2016

I am happy that I chose Pure Plumbing because I need to know up front what to expect from services. Pure Plumbing guys did an inspection, sat down, gave me a price and let me know how long the job would take. I had three bathroom faucets replaced and 6 shut off valves changed out as well. The guys came on time, no chit chat, no radio blasting, no in and out of the door 50 times. The faucet installations were absolutely perfect without any oh-oh's along the way. I was so relieved to see how quick and efficient they were. I'm keeping their business card handy.

Alice S.

5/20/2023

I normally do not take the time to write reviews, however, this is an exception. I contracted Pure Plumbing to redo the entire plumbing system throughout my home. These five experienced men were extremely professional, knowledgeable, proficient, clean, and more polite than the average technician. Each and everyone of them were not only good at what they do, they also gave me an impression of being sincerely concerned for my overall welfare during the fours days they were servicing my home. I feel it is important to name these particular technicians: Hector, Nestor, AJ, Eric, and Derek. I trusted each and everyone of them. I understand that this review sounds over-the-top, but I assure you I sincerely mean every word.
I would not hesitate for one moment referring Pure Plumbing to anyone in need of their services.
A special thank you to Hector, Nestor, AJ, Eric, and Derek.

Linda F.

3/13/2014

Had to have water heater replaced based on reviews I picked pure plumbing. Service man said no fee to come out that was nice but price was high due to some code upgrades it was late so at the time they got there it was late so I had them replace the heater. Job was done in a 2 hour time frame but price was high. I felt bad for the service man got the felling they are commission because I felt bad for tony I gave a $50 tip. They said water heater would be inspected but never happened. So my 3 stars are for price & service.

Darcy M.

10/01/2019 12:00:00 SA

Great customer service! We had techs here within 24hours. Jacob and Alex were very helpful and informative. They were able to find the leak at one of my properties within a few minutes. Would definitely recommend them!

Steve C.

11/09/2014 12:00:00 SA

Second time we have used this service: terrific. Both times they send out Michael Day, who is thorough, personable, efficient and really competent. Both times he has diagnosed the problems quickly, and done a top notch job of fixing them. This last time, on his way to the problem in the other room, he found a loose pipe under our kitchen sink and tightened it; preventing a possible big problem downstream. We will use Pure Plumbing in the future, and we will request Michael Day.

Brandon D.

09/10/2014 12:00:00 SA

I had 2 companies come out to give me a quote about installing shut off valves on 11 lines through out my house. The first company said it would be $1300 and is a very reptutable company in Las Vegas. I then had Pure come by about 2 hours later to see if I could get a better price. Micheal was the tech and he showed me I already had shut off valves on the lines, they where just a new type that required you to just twist the line and it shut off. I was very happy that he saved me $1300. Then I asked him to look at my toilet which had a small leak and fixed that $80 less then the other company quoted me. I was very happy with the service and will be using them again. He even put on some little booties so he didn't dirty up the carpet. Everybody else just marched up stairs. It's the little things that matter. Thanks Pure Plumbing

Maylea D.

09/04/2019 12:00:00 SA

Pure Plumbing has some of the best costumer service I've ever dealt with and I work in the hospitality industry. From the service over the phone to schedule an appointment to the tram member who comes out to your house, the service was fantastic and consistent. The technician, Jason, that came to our house was great! He was very informative and detail oriented. We will definitely only call PP for any future needs.

Luciana R.

12/11/2013 12:00:00 SA

I was referred to this company from a friend and I am grateful for the referral. They were on time did a great job and were very professional. I would recommend them to any one that needs any plumbing work done.

Marleen R.

04/06/2021 12:00:00 SA

Any plumbing issues you have I highly recommend Pure Plumbing!
They are reliable & will go out to you within 1 hour from your call.
I want to thank my Technician Alex C. for being very helpful. He walked me through the process & explained to me when he gave me options. He also did a whole thorough evaluation for my plumbing system. He is Very professional, Friendly & was very friendly with my pet. Thank You Alex!

Larry B.

7/17/2023

I had a minor negative issue with one of their employees, so they quickly sent another. Jacob was on-time, friendly and ready to tackle any job. His professionalism and work ethic is unsurpassed. He worked long and hard at properly replacing a toilet, including clearing the drain and treating it with salt to inhibit root creepage, all for a fair price. All clean-up was well done at the end of the job. I look forward to using their services in the future.

Osh G.

09/10/2017 12:00:00 SA

great service, affordable and timeliness
David is very helpful in explaining the situation and able to resolve it well!

very happy with the service!

Gary A.

4/15/2015

My hot water heater went out and leaked into my garage overnight. Pure Plumbing was able to come out and replace the unit within hours. Their pricing is great and quality of service amazing. The tech showed up on time and was very friendly and informative. When the work was complete the tech answered all our questions and emailed us later that hour with pictures and details of the work completed for our records. This company is the meaning of professional. I would highly recommend them to anyone and everyone that I know!

Darby L.

03/03/2018 12:00:00 SA

I called Pure Plumbing yesterday to get a second quote for a water heater replacement. I had an appt within hours. Alex showed up right on time, answered all of my questions, talked to my landlord and gave us a quote. He also ensured that I had turned off the water and gas correctly. My landlord chose his quote, and the installation was scheduled for the next day (today).

Pure Plumbing texted both myself and my landlord to tell us who was coming (with a short bio and picture!), and Alex and Adrian were right on time. They explained the heater I would need (and that it also heated my condo - I had no idea!), drained the old one, removed it, and installed the new one. They were efficient, professional, and informative. They wore shoe covers and even laid down plastic to make sure they didn't leave water on my carpet.

I highly recommend Pure Plumbing, and Alex!!

One more note, the young lady who answered the phone was also very friendly. She was able to translate my lack of plumbing knowledge into a great solution!! Thanks!!!

Ben O.

08/12/2018 12:00:00 SA

Extremely happy with their service. Friendly technician, knowledgeable and took the time to send a handwritten letter a week later to make sure we were happy with the service. Those little touches really do make a difference.

Christina F.

04/01/2015 12:00:00 SA

Extremely professional & had the lowest price to replace a water heater. I couldn't be more happier with this company! PLUS they send you a sweet starbucks giftcard for being their customer. Thanks pure plumbing!! :)

Marta N.

11/26/2017

We called Pure Plumbing after the plumber our home warranty company sent out could not repair our leak and wanted a ridiculous price. Juan came out fixed our leak and also changed out main shut off valve that was frozen. Fixed both for less than the price the other plumber wanted just to fix the valve. Juan was very knowledgeable and did a great job would highly recommend Pure Plumbing. Wonderful to do business with a company that provides excellent customer service.

Dwight R.

11/19/2020

I was pleased with the service, and timeliness. He explained the extra work to be done in an easy to understand manner, and I ended up doing it.

A G.

8/27/2016

I was really apprehensive about finding a plumber because my main water line broke, and the first quote I got was over $3000. I found Pure Plumbing here on Yelp, and decided to take a leap of faith because of the good reviews. I met the service manager during my quote, and he explained their business model and gave me a quote that was less than the rest! I had them come out and do the work and I could not be happier. My landscaping was preserved, my problem is fixed, and everyone was polite and easy to work with. It is true that their hold music is Mario, which is awesome, and yes, they called and wrote a thank you note to thank me for my business. Truly a company with class and honor. I would 100% use them again.

Oz W.

10/15/2020

I only do reviews when I am extremely happy or mad about the business. After calling several plumber companies, decided to go with Pure Plumbing. One thing their ratings are high, second they actually provide FREE ESTIMATES , so thank you to company first of all! Appreciate it!!
Brian G. He is the BEST!!! Great attitude, knowledgeable!! He checked the problem, told us and charged very reasonable price as I qouted before several different company, so know the price range.Fixed it! Also he was so understanding about Covid courtesy and safety rules. I totally recommend him to anyone! Thank you Pure Plumbing and Brian!!

Sarah P.

6/27/2021

Daron was fantastic!!!. Thank you for your knowledge, kindness, and respect! He explained the repairs. He answered ALL of my questions and concerns! Pure Plumbing has and will continue to be the ONLY company I will use!. Thank you for your spot on customer service and timely responses!. Daron, thank you for your thorough inspection of my home plumbing! All was very much appreciated!
Sarah

David T.

10/17/2014

Pure Plumbing came out for a free second opinion on a house. Scott stuck with me while I had him digging up the yard for half an hour before we found and fixed the leak on the spot. They saved my out of state clients $1,225 in unnecessary work.

I am a Realtor and I will be calling them back for the next issue.

Suzy T.

3/15/2020

Had a leaking hot water heater... called several plumbers.This was the only company that answered the phone. They came out same day no service fee. Told me everything I needed to know about problem and price. Got repairs done same day. Plumber was friendly and a hard worker. I would definitely recommend this company.

Justin Y.

5/23/2018

Very knowledgeable, courteous and prompt. Did work for us on two occasions and turned out great. Ask for Jack Clement. Communication from beginning to end was great! They are my go to plumbing service for sure!

Anna Lou C.

10/12/2016 12:00:00 SA

I have nothing but good things to say about the staff at pure plumbing. The first time they came over we had problems with kitchen sink and they sent Mr. Parker who was very professional, personable and knowledgeable with his job. The second time we needed a plumber was when my toddler flushed a potty training seat hook and it made water flow sluggishly in the toilet. This time, the company sent Daniel. He was also very professional, personable, and knowledgeable. They are honest and they get the job done. I'm not really one to write reviews anymore- especially if it's not about food but Daniel really saved the day with fishing out that potty training seat hook that i felt the least I could is contribute to their growing success. From the one who answers the calls and how they say, It's a great day at pure plumbing to the thank you card and gift they send you after they've worked with you, pure plumbing is a pleasant resolve to your plumbing worries.

Kevin S.

12/28/2018

We had recently moved into a new home in Las Vegas from out of state and didn't know how much the hard water was going to affect the health of our skin. We quickly looked into water softeners but noticed our home did not include a pre-plumbed water softener loop. I called pure plumbing after looking at several different plumbing companies in Clark county. The office is quick to answer your calls and offer a 24 hour customer service line in case of emergencies.

The next day, they set me up with their plumber Daniel L. for the initial inspection and estimate (Which was more than reasonable and significantly less than what other plumbers in the area had quoted me) and the following day they promptly started the work. Both Daniel L. And Gilbert took their time and made sure no corners were cut even when our initial ideas didn't go according to plan.

All in all I couldn't be happier with my experience with Pure Plumbing.

Arik K.

06/12/2020 12:00:00 SA

Always a great experience with this crew. From replacing my water heater to fixing a sewage issue. 5 stars and our family's goto plumbing service.

Everett H.

12/20/2017

Unbelievably professional, reasonable and thoroughly knowledgeable. You never need look further for the perfect plumber. Incredible customer service from the office also. A truly great experience and that would normally be hard to say when replacing the main water line to the home. They did it with ease. Well done boys!

Ben P.

11/01/2021 12:00:00 SA

Pure Plumbing came highly recommended by a friend and after seeing his Instagram post, I called them to get a softener installed. I did have some issues with the initial install but Jason came back with Nick Smith the next day to make things right.

I am very pleased with the result, initially I was frustrated with the failure and communication with the call center but Jason and Nick lived up to their promise to fix everything and make it right.

I love supporting family businesses and you get that feel from the owners down to the staff from their social media that they want to do the right thing. I understand mistakes happen and they owned it so I wouldn't hesitate for a second recommending them or bringing them back for future work.

Thanks Nick and Jason!!

Ron Q.

04/05/2019 12:00:00 SA

My current water heater was out of warranty and about at its lifespan. Wanting to behave proactively, I started making inquiries about replacements, tankless vs conventional. After talking with some very helpful people at 5 other companies, I was impressed by Jeff Laney at Pure's office and how he was willing to work with me on the proposal and included a unique package of annual service/maintenance visits for the length of the 10 year warranty for a very competitive price for the conventional heater I eventually selected. I appreciated the time he spent (it wasn't minimal) working with me and accepted the proposal.

On the day of the job, David and Dalton arrived. Two absolutely friendly, smart, knowledgeable, helpful, dedicated professionals. They didn't mind me watching the entire process, explaining what was happening along the way. They attended to the smallest details of function and appearance, even going back to clean/wipe up a tiny drop of excess solder from a copper pipe. There was nothing more they needed to do or could have done...it was all exactly as I would have hoped. I actually believe they went above and beyond to ensure my satisfaction.

Pure is my new plumbing company.

Yvette A.

04/03/2019 12:00:00 SA

The fixture that connects to my water hose would not turn off and water kept leaking. It was 7:00 pm at night and I called several companies to see if they could come out and fix it. One company wanted to charge me time and half to send someone out. I found Pure Plumbing and David B. fixed the problem within a half hour. My wait time for him to arrive was only 2 hours. The price was very reasonable and problem solved. I will definitely use this company again in the future.

Barry S.

5/20/2018

Alex was so fast and professional I didn't realize he was finished. He fixed 2 toilets in less than an hour which would have taken me an hour each. I was truly impressed.

Scott A.

07/05/2022 12:00:00 SA

I called this company to snake out a water pipe that was backing up. Although the plumber they sent out seemed competent enough, the price they charged seemed really high. A few days later, I had another plumbing company come out to my home and I discovered that Pure Plumbing had charged me 3 to 4 times the going rate for this service. I DO NOT recommend this company. Their prices are outrageous.

Mike B.

11/02/2019 12:00:00 SA

A friend highly recommended Pure Plumbing, so I had high hopes...but it didn't work out well. It's started fine with Jacob, who came out and did the initial evaluation and price quote. Smart, friendly guy. But he didn't have in his truck a required part, so we agreed he'd come back the next day. Then 3 rounds of scheduling snafus happened where they didn't show up, or they wouldn't send Jacob back, or they showed up 6 hours late when we weren't available. Lots of office / scheduling chaos and not apologetic when they screwed up, so we eventually told them to forget it, and we'd use someone else.

I've seen tons of advertising for this company recently, so it feels like a case of a company that used to be good who has now started prioritizing growth over delivering quality customer service.

Elena O.

10/07/2017 12:00:00 SA

We called Pure Plumbing because we had a water leak in the bathroom sink. We were very happy with the service that they provided and I think that their prices are very reasonable. I will call them back without a doubt if I ever need a plumber again!

Nik J.

12/12/2018 12:00:00 SA

The only reason this review is 3 stars is because of communication.
I had an emergency plumbing issue and they were able to send someone out the same day to save the day. That was amazing considering the other companies I called told me tough luck but Pure Plumbing came through. Additionally what they charged was less than the competitors which made the service much sweeter. The tech advises me to have a camera check out the pipes, but he doesn't have a camera on him. No problem.
I call for another appointment for the camera and have Jack come out. He did a great job at finding our problem and delivering the bad news. All our pipes are rotted and need to be replaced. Jack gives us a rough estimate of $9500, lets us know what exactly they will be doing and is able to send us a PDF of the estimate with the details. Great! He also was able to clear another blockage in our line. Jack is awesome.

Now this is the part that left me unhappy. A few days go by and I call to for an itemized list as we have been quoted by other companies and they were able to provided how much (rough estimates) of what work is going to happen as well as how much each part will cost. I am told that the service manager (who I also think is named Jack? I'm not 100% sure) will get back to me.
The next day he calls me and we talk about what I am looking for exactly for. A few days go by and I call again to follow up and the receptionist tells me Jack (no idea which one) is out of town and that's why there is a hold up. She then tells me I will get the estimate by tomorrow. I get another PDF but it is the same as the one I got originally. OK.....at this point I do not feel like priority #1 as the receptionist tells me on one of our phone calls. I call the next day looking to talk to someone about this whole thing and AGAIN the receptionist tells me that someone will get back to me the next day.
Well guess what? I never got a follow up call or even a courtesy email.
What kind of company tells a customer they are priority #1, doesn't return calls and doesn't hop on a (what I imagine) big job?
Maybe I was to pushy. Maybe my job wasn't big enough. I don't know. I don't care. I bet if it was their personal house things would have been different.
I have since moved forward with another company.
I don't have time for this.

UPDATE: Minutes after this review went live I got a voicemail from Jeff (the service manager) He was very nice and apologized for the delay.

Warren S.

09/01/2016 12:00:00 SA

Had to call pure plumbing for a leaking valve under my sink. I got to meet Joe, must say I was impressed, all proffessional, definetly knows his job, not only replaced the leaking valve but the other valve. I will call and do highly recommend this company....

Felicia B.

02/09/2018 12:00:00 SA

We have been using Pure Plumbing for our plumbing needs for awhile now. They are always fast to respond and send people out to fix our issues right away. It's an older office building and has a lot of issues with plumbing. They always are able to determine what caused the problem and fix it in a timely fashion. Thank you for always being professional and efficient

Jess K.

3/19/2022

My washing machine drain was flooding so I called Pure Plumbing to come give me an estimate. They said they had to jet the lines and run a camera through cost $1600. Jayln was the tech who came out and definitely took advantage of a female who doesn't know much about plumbing. I felt that was very high but wasn't sure so I went ahead and agreed to the service. They came back with a $10,000 estimate which I had to call them 3 times to get the actual estimate to review. I was very skeptical at that point and called another company. Sure enough! It was all BS. My sewer line is fine and my laundry room floor did not need to be ripped up and install new plumbing. I called J&J Plumbing - John Feno. Finally somebody who was honest! Thank god! $2800 fixed my drain and showed me nothing was wrong with the sewer pipe. My washing machine drain works perfectly! They also told me I was ripped of paying $1600 for a camera inspection of my pipes. They charged $495. Unbelievable! DO NOT USE THIS COMPANY.

Kate H.

09/12/2018 12:00:00 SA

Jack from Pure Plumbing was terrific! The company kept in touch about when to expect him, Jack called to let me know exactly when he'd be arriving, and I got a text from the company showing a photo of the technician, Jack, as well as providing additional info. It was great.

When he arrived, I was still 3 minutes away but Jack waited. Then he was super patient as I tried to unlock our front door and move our dogs away. Our puppy got out and Jack was helpful and waited while we caught him. It was a crazy moment and Jack handled it superbly well!

Last, but most importantly, Jack asked good questions, checked everything out, and solved our problem --- and then charged us nothing! He said all he did was check things out and share info (he found an easy fix for us that we could do on our own quickly), so he wouldn't charge us. How nice is that? Helpful, knowledgeable, patient, and generous with his time and expertise: what more could you want in a plumber? Oh, and he brought his own booties to go over his shoes before he came in the house! Seriously, great service and very skilled --- highly recommended!

Mike F.

09/12/2013 12:00:00 SA

Andy did a great job!
He arrived just a 30-40 min after my call (exact he said he would), was very friendly and customer oriented.
The cost of service is affordable and honest, it wasn't too easy to fixed it at all!
I'm very pleased and happy to work with Pure Plumbing and Andy!

Tony C.

04/05/2016 12:00:00 SA

Very professional company.....Joe was wonderful with getting our bathroom put back together. I would highly recommend them for all your plumbing needs.

Davelyn S.

1/16/2016

We contacted Pure Plumbing because we found a leak in our wall. Bryce came out the next day and found that we had a faulty drain in our shower, he explained the problem and was able to show us as well. Bryce and his assistant were extremely polite and professional and very knowledgeable. We couldn't have asked for better service. We will surely be referring friends and family to Pure Plumbing.

Josh T.

10/30/2019

I hired Pure to: (1) install two Rinnai
tankless water heaters in my garage, (2) run new water drainage and supply lines to an outdoor kitchen sink, (3) install a Flologic leak control system, and (4) design and install a new gas supply line from the gas meter to the new tankless system, as well as an upsized fireplace and outdoor kitchen appliances. Pure sent out Donnie and a crew. Donnie is one of their most experienced techs for tankless systems and his installation design shows it. Donnie came up with a tight and clean piping design. In addition, Donnie was very personable and responsive to my needs. Andrew, the owner of the company is also a class act.

Rafael D.

3/21/2022

Daniel D. provided excellent service in repairing our water heater today. I highly recommend Pure Plumbing!!!

Aaron D.

11/29/2016

Called in the evening, and they had someone over within an hour to replace a busted water heater. Scott was really friendly, and was able to give us all the options, and was able to make recommendations based on our situation, not just based on how much money the company could charge. I will be using Pure Plumbing from here on out for my home, as well as my condo

S. R.

3/30/2018

Mekie did a fantastic job of replacing the main line water supply pipes in our front yard. He was courteous and professional, and stayed a few hours after the sun went down to ensure that the job was done well, which we appreciated. After the County inspection he did a thorough job of replacing our landscaping and rocks. Highly recommend!!!

Randy N.

3/31/2016

Wow. Have a tenant with a water heater that wasn't working. Turns out it was the breaker on the actual unit. They reset it and that was the end. Being a landlord who is not in town, I always worry about being taken advantage of. Not with these guys. No charge for the call. They could've told me I needed a whole new water heater and I wouldn't have had much of a choice other than to replace it. They didn't. Found a plumber I can trust. Don't hesitate to call these guys.

Roberta R.

04/11/2017 12:00:00 SA

This company is GREAT! Very knowledgeable on the task at hand! Very honest and best prices in town! Staff and technicians are very nice, clean and efficient! I recommend Red Carpet for any and all of your plumbing needs!

Theresa Morris

Mariah R.

08/12/2015 12:00:00 SA

Anthony & Matt were amazing got the job done fast & even cleaned my sink thanks guys!!!

Charlie W.

03/08/2022 12:00:00 SA

We highly recommend Pure Plumbing. Pure Plumbing's customer service and quality of work is the best. We will recommend Pure Plumbing to everyone we know!!!

Christopher R.

04/08/2023 12:00:00 SA

Super quick and easy. Had an issue and they came and fixed it the next day. The technician was friendly and was straight to the point.

Penny B.

09/12/2018 12:00:00 SA

I should have written this recommendation years ago but since everything still works perfectly and I haven't had to call them, it slipped my mind. We've had nothing but the most exemplary service from Pure Plumbing and we have had to call them a lot (four times I believe, each time for something completely separate). Every time, every person we've met (sometimes the same guys, but around eight in all over the course of a year) went above and beyond to solve the issue at hand. For example, because of an unnoticed leak, the area underneath our house was riddled with cockroaches (think Indiana Jones) and the exterminator company we used (never again) said that it wasn't their problem. So, Pure Plumbing went ahead, called in some more guys, and helped us with the bugs and fixed the leak - working at least 14 hours!! Everyone at Pure Plumbing is personable and friendly, super competent and professional, working as part of a team and working with you to make sure everything works great and, in our cases, even better than before. Also, their prices are honest and reasonable (we got other quotes before to compare as it was a lot of work). I would give them six stars if I could!

Rick S.

5/28/2021

Reliable, professional service. Will reuse in the future. On time, quality customer service. Technician was very polite.

Shahzad B.

7/26/2018

I haired this company for replacing my water heater, I had some problem who's the technician, but the manager called and went beyond to uncover the problem and fix the problem. I would recommend this company to anyone.thank you

Dean H.

6/28/2016

Second time I've requested service from Pure Plumbing and service is excellent. Scott and Jeff came out same day to fix a water heater issue - it was old, dripping water on the flame, and about ready to start leaking. They took the time to find the most cost effective replacement to work with my house and set me up with a new water heater in about 1.5 hours. Highly recommend this company!

Dana T.

1/30/2019

I called for a leak detection and the rep came out, spent 10 minutes looking around and asking questions then gave us a $6200 estimate. Next day we had another company come out, Ideal Plumbing and they spent more time trying to focus on the location of the problem and actually pin pointed it in the garage, new estimate $2000. Major fail for Pure Plumbing!

The company reached out and apologized for the inconvenience and quality of this service and it was appreciated.

diane m.

8/14/2014

They arrived on time and found the problem, but gave us an estimate that was double what homewyse.com estimated would be fair, including two hours of labor. We went with it anyway so that we could have our water back. It took the Pure Plumbing man about an hour to complete (part was $60, labor $300). Still, okay because we went into it knowng we were being overcharged. However, when the garage flooded shortly after he replaced the balance pressure valve, we were a little shocked. Turns out the improved water pressure ruined the old water heater -- something the plumber might have mentioned, eh? Pure Plumbing returned, they assessed the problem and said we could get their elite water heater installed for $1500. When we said we'd think about it, they got on the phone like true car dealers and talked to the boss who said the lowest they could go would be $1350. When we still said we had to think about it, the plumber said, Well, what would you be willing to pay? Yuck. If money is no object and you don't mind a floating price, and unexpected follow-up repairs, use them. As for us, never again.

Kady D.

07/12/2017 12:00:00 SA

I called and explained situation of clogged drain. Cannot get ahold of my landlord or plumber for days. Girl over phone today says sorry we cannot go over your place with out landlords permission. Guess what guys you just lost a sale....so disappointed in that answer. I need to shower today.....

Don M.

11/30/2018

I had an issue with a toilet that wasn't working correctly so I called Pure Plumbing since their previous work on a different job, went so well.

Juan responded and as predicted, he did an excellent job and fixed the problem. Professional and quick As I said in an earlier review Pure Plumbing is now the only plumbers I call . Thanks Juan.

Highly recommend

Moshe A.

12/30/2020

Very disappointed.....set up estimate Justin came gave me very high price to install I did agree for the price sign the estimate...said he will come Tuesday never show up did call to apologize promise to come the following day never showed never called its been over a week.....very poor customer service very poor communication.......

Arsen B.

4/18/2017

I called Pure Plumbing because of a leak from the water heater in the garage. This was an after hour call. The guys showed up within 30 minutes, gave me a very reasonable quote and got to work.

I've never left a review before a service was completed, but this company is just that great. Besides, I've used them 2 other times over the past few years. Time and again, I see the same, consistent, top quality service, professionalism, friendliness, and honesty.

I'm lucky I found Pure Plumbing! Thank you!

Chris D.

08/12/2023 12:00:00 SA

I would like to take this time and thank the Saturday crew for pure plumbing Josue and Aj did a great job back filling the dirt that was removed from are floor they worked really fast and also cleaned up for us I have to give them some props that was a lot of dirt to put back thank you guys keep up the good work.

John G.

6/20/2016

Joe installed my Halo H5-100 water system and did a great job.
Andrew, the owner, was also helpful in resolving several concerns
I had with the product. Many thanks to this reputable and caring
business!

Amy M.

6/20/2016

Pure Plumbing - thank you! I love that Pure Plumbing is honest. They came out to my house, saw what the problem was, and then made a suggested repair that was easy enough we were able to do it ourselves. No plumber even necessary. Problem fixed and they didn't even charge us for the estimate. Another company couldn't even call me back. Another told me they would charge $250 just to come out and provide an estimate. Plus, Pure Plumbing was great about communicating about when they would be arriving with text updates, etc. I hope we don't have to, but I would definitely use them again.

Ralph B.

6/18/2021

The Tech Justin showed within a half hour and he was great. He gave me a quote on the spot, breaking down the choices I could select from that reflected my request. He inspected other areas that were out of code and gave me separate quote on those. Choosing the items I wanted to replace, he removed the old toilets, valves and water heater and reinstalled new ones on the same day. I was impressed, he was polite, professional and did quality workmanship. The next time I have a plumbing job I will call this company.

Paul B.

02/03/2015 12:00:00 SA

I had a problem with my bathroom sinks that there was little to no pressure. The tech, Michael, came by, he was running a bit late, but they called to let me know - so not a big issue. He came in and looked at the faucet for 5 seconds and got it fixed, no tools needed. he said there was no charge for such a quick visit and it actually put him back on schedule. With service like this, i will always call PURE first for any future plumbing needs!!!!!!!

Mercedes F.

9/24/2020

Very happy with Pure Plumbing they were helpful and prompt but most of all I had one of the best experience with the service young man they sent Brian Garcia he was very knowledgeable very friendly patient very fast and clean he did a great job really appreciated him

Karen S.

10/27/2017

Excellent, first class service! Right from the initial call to the last follow up visit, everything with Pure Plumbing went very well. We had new faucets, toilets, a water purifier and a reverse osmosis system installed. Alex listened to what we needed, picked up the right fixtures for us, and installed everything in a timely fashion. I am happy to give them a great referral, and to know that should I have any other needs, I have a plumber I can trust and rely upon. Thank you, Pure Plumbing!

Iris K.

11/13/2018

Jayson and his helper Ron did a magnificent job in explaining what they were doing and different package options that were available when my 40 gallon Bradford White water heater stopped working after a little over a year. I called Pure Plumbing around 1pm and they showed up at 3pm on a Tuesday and finished their job around 4:45pm. They were respectful and professional throughout the whole process of removing and installing the new Lochinvar 50 gallon water heater. If you need a water heater replaced these two gentlemen would be the ones you want to be fixing your water heater. If Pure Plumbing loss these two men, it would be a definite loss to the company.

Michael P.

2/17/2017

I had some issues with plumbing in my new house, so I looked up well reviewed plumbers here on yelp, and sure enough Pure came through for me. They helped diagnose and solve my issue, and even went so far as to retroactively apply a discount offer for me after the work was done and I had forgotten to mention it. Thanks so much!

Jeffrey S.

9/19/2016

I'm going to make this simple. I will never call another plumber after using Pure Plumbing. I've not seen professionalism at this level since I've moved to the area. Joe Halston and the entire team are just top notch. From a competitive bid on my gas line, to the texts telling me they were on the way, to an always positive attitude, to the outstanding work ethic, to the finished product, it's an easy choice. These guys are the best. Even if you get bids and Pure Plumbing isn't the lowest, go with them...they will certainly give you everything you paid for, and more.

Rebecca S.

06/09/2022 12:00:00 SA

Jaylyn was pleasant and professional taking care of four items on an inspection list. Will keep Pure Plumbing in mind the next time a plumbing issue arises and will recommend to family and friends.

Angie N.

12/18/2018

I cannot recommend Tony and his crew with Pure Plumbing enough! Our small issue turned out to be a much needed replacement of all the interior 55 year old corroded cast iron pipes. We were out of the house for 6 days and the communication was above and beyond. I was updated every step of the work and never had to wonder what was going on at the house, that was priceless to me. Every bit of the work was explained completely, even the unexpected obstacles that my house likes to throw out during any project. The work was priced and they stood by their estimate, even working late many nights to get us back in the house as soon as possible. The work itself is amazing. Tony and his crew are so professional, clean up leaves the area looking better than they found it (ty!). I have my plumbing company for all my future work in Pure Plumbing & Tony. Pure Plumbing & Tony I am more than happy to recommend for all your plumbing needs!

Joseph C.

11/18/2017

Wife woke me up at 6:30am to tell me the water heater was leaking. Debated on calling a divorce attorney or going back to sleep. Went back to sleep. Woke up at 9:30. Sure enough it was leaking from the top. Checked all pipes and they were all dry. House was built in 2009 so I knew it was time to look at replacing it. Called around and got a few quotes. Jeff called me back. Great price and said he could replace it that afternoon. David came by around 2. Said he would be an hour. Left to run errands. When I came back he was finishing up and even cleaned the garage and swept up some leaves. I'm thinking about leaving my wife and marrying David. Even my dog liked David!

Hopefully I'll never need a plumber again. If I do (knock on wood), I'll know who to call. Great job guys!

Mary M.

3/29/2019

It has been 1 year since I had Pure Plumbing install my RO System and it was time to have the filters replaced. I called to make an appt. and asked the girl setting the appt. how much they charge to change the filters. She stated they didn't have any pricing information, that the tech would give me that information when he got here. Kind of weird, but ok. I had specifically asked the technician that did the original install how much replacement filters were for this unit, and he stated around $100. I set the appt. and waited for my confirmations by email as I had received previously. No notifications were received. So the morning of my appt. I called them to confirm. Yes, I was on their schedule for that day. So I waited, most of the day for the Matthew to show up. Mathew was very professional, polite and knowledgeable. I have NO complaints regarding him or his work. My issue is with their pricing. He quoted $295 for a simple filter change. Then said he could give me 10% off because my husband is a senior. I told him what the first tech had told me, that the filters would be around $100 to change, and he said, well that was a year ago, prices have gone up. 300%! I should have told him, at that point, that I would not be having him do the job. I felt that the unit they sold me, Water Tec, is an off brand and I may have trouble finding filters for it. But, after he left, I got on Amazon and was able to find the exact filters for around $70 total. I've called Pure Plumbing twice since to get an itemized receipt (they just give you a receipt with the total price, no breakdown of parts and labor). I was told both times they would have their service manager call me back, haven't heard from him. I will not be using their service again.

UPDATE: After this review was posted, Jeff, the Service Manager for Pure Plumbing called me. He apologized and stated that the first tech probably should not have quoted pricing, but because he did, they would honor his quote. They gave me a refund of $165 and will be changing my filters each year from now on for the $100 quoted fee. That's a stand up company. Pure Plumbing really does have integrity and cares about their customers. I will be happy to have them service my RO system again. Thank you Jeff and Pure Plumbing!

Judi F.

09/04/2021 12:00:00 SA

We called Pure in the morning because we had no hot water. They immediately responded and were in
our home at 1 pm. Daniel was extremely knowledgeable and patient
and he quickly fixed the problem
We were very pleased and highly recommend Pure Plumbing.

Evelina R.

02/09/2021 12:00:00 SA

Called this company because of a water leak at my house. Jason Miller came on December 29, 2020 to check on it. I mentioned to him that I suspected a toilet that's causing the leak. He checked it and said that the toilet was not installed properly. So he fixed it. It was quite convenient for him that I gave him this helpful information. He didn't spend time anymore looking for the leak. Then he looked at my water heater and said it was leaking on and off. He recommended to replace it with a 50-gallon water heater. He gave me choices of water heaters with different prices according to the number of years warranty. I picked the one with a 6-year warranty and he quoted me a price of $1,900. At that time I didn't pay attention on the price. I've never replaced a water heater before so I had no idea how much a water heater costs. Later I checked the water heaters at the store, plus the cost of installation. The prices are much much lower than what I was charged by this company. In other words, I was overcharged by Jason, who took advantage of me being a senior. I don't recommend this company. Beware, especially if you're a senior! They overcharge, if you're not aware of prices. This is the reason I'm giving this company one star.

Vicki L.

4/28/2016

Prompt, reliable, efficient, and affordable. Had a wonderful experience. Making an appointment was a breeze. The plumber text 30 minutes before arriving. He was friendly and honest. Great service!! So glad I found you guys.

Michael C.

05/02/2018 12:00:00 SA

Pure plumbing came out, on Tues, to fix my outside bibs. Jeff had told me it would be a on the house becaus of a situation, that happen previously, with pure plumbing. Juan came to install the bids an check the pressure at the bid. He had told me that the pressure was higher than usually. An he had told me my pressure valve was bad an it was a ticking time bomb ready to go off. Of course. I ask him how much,it was going to coast me, an he gave me a estimate on the pressure valve. It was a little bit on the high side but he was also going to replace the shut off value, included in that price. Also Juan was going to install the pressure value in the The correct place,
also he had told me that Sunny Plummer. Who install the other valve, had installed it incorrectly, an the shut off valve was in the incorrect location. Juan was going to install it correctly an only charge for the value. All in all. Juan nows what he doing an. He did a great job. Juan is my go to plumber. An Pure Plumbing has repreved, it self. I only wish. I had Juan. At the start. Inseat, of all there other plumbers. Oh well life a learning curve. I guess I got the best for last.

Ken L.

12/27/2015

No show two appointments, went with different company since they refused to admit fault.

Joseph H.

10/27/2016

This is a privately owned company with solid knowledgable service people. My Tech was Donny, great attitude and no B.S. If your interested in eliminating tens of thousands of dollars in plumbing bills from your future just call PURE and set up a free home consultation. This city has one of the worst water ratings in our entire country and adding a water filter/softener system to your home water supply will keep your pipes free of blockage and build up, your skin cleaner and moisturized, and the corrosion on your sinks/dishwashers and shower walls at bay! I also had Reverse Osmosis put on our kitchen sink so we can get clean water and ice for drinks. This also helps keep the poisons of Las Vegas water out of our bodies. Thanks Donny, we are glad you came and convinced us to take care of ourselves before it was a problem. P.S. they offer 18 months same as cash financing as of now.

Lisa S.

03/09/2017 12:00:00 SA

Thank you for coming out to my house so fast. I had a sewage backup in all three bathrooms. The two technicians they sent were awesome. They stayed until the job was done. They come out at nigh and worked in the cold and dark. Thanks again, Lisa Suhany

Thank you David Betterton, and Michael Clemens for all of the great work they did at my house today. They put in all new toilets, and a new water treatment system. They did a fantastic job, and they cleaned up nicely too. I also want to thank Jeff, and Chris for cleaning out my sewer line. Every person that came to my house was nice and professional. They were all very knowledgeable about the plumbing problems at my house.

Simon Z.

5/17/2018

Would hope to give more stars but the water heater almost couldn't pass the inspection because they forgot to put the insulation on pipes, and that's after the 2nd visit. Also, they charged me over $400 for changing the food disposer from right to left under my kitchen sink and tighten up the faucet. I was told the faucet will never come loose again, it became loose in 3 months.

Bonnie S.

3/23/2016

1. After 2 rings, someone instantly picks up the phone.
2. I explained my situation, I live out of state but my tenant is in Spring Valley. Help me by helping her. Pure Plumbing was like no problem, what is their number?
3. Received a call to let me know what needs to be fixed and they also emailed the estimate as well.
4. Explained to me that I needed to contact the HOA to fix the issue before the problem could be fixed.
5. Got it done right away and called me for payment.
6. Minus 1 star because I actually called another plumber and they quoted me a much lower price but since Pure Plumbing was prompt, I decided just to go with them.

Sou T.

8/18/2016

We use their service all the time. Unfortunately for us we have to use them a lot, but fortunate for Pure Plumbing lol.

Allison P.

10/03/2021 12:00:00 SA

I'm so very glad I used pure plumbing. The tech was so knowledgeable and courteous. As I stood over him just trying to learn he was so kind to teach me the parts and lingo of the job. He was in and out in a timely manner. He protected my health and my home. He gave me a much needed home inspection for further work needed, informing me of some pretty serious issues that the flippers left behind for me to fix. so glad I found a company that I can count in to be honest and fair. My tech Jaylyn booker was not just a phenomenal tech but a stellar human being . Please extend my gratitude.

Paul M.

09/07/2018 12:00:00 SA

Awesome company that stands behind their work! Very responsive and excellent customer service. Highly recommend requesting Juan C as your tech. Incredibly knowledgeable about everything that relates to plumbing and H2O. Super friendly, personable and hard working guy. Definitely made us feel like we were in good hands! Thank you!!

Daniel G.

11/12/2014 12:00:00 SA

After reading the reviews on here, I decided to give this company a call.
From the people answering their phones to their plumbers, the experience was a stark contrast to what is usually out there.. The receptionists are always very polite and courteous (and cheerful)! The plumber that came out to fix my problem (a main line water break), was Michael Day. He was very professional, enthusiastic, and knowledgeable! I had them do a couple of follow-up appointments for some questions I had and they came over with no problem what-so-ever!! An expensive repair is awful and the last thing you need is someone who is rude on the phone and a tech that talks down to you (as if you're a moron)!! Not with this company! As Tony the Tiger would say. ... They're great!!! Thanks Pure Plumbing! If I ever need a plumber in the future, there is no doubt, I'll be calling Pure Plumbing!!!

Craig S.

7/25/2014

I had an outdoor water leak. Called them to schedule appointment with a very friendly lady. They showed up when they said they would handled and fixed the problem quickly and professionally. They then sent a nice thank you card along with a Starbucks gift card in the mail with was a very nice touch. Nice to deal with a well run classy business!

Steve P.

09/02/2022 12:00:00 SA

I rarely post negative comments about services from a company, especially when they advertise on my favorite news program. However, for those interested in reading, this is simply my advice to consider a second opinion for repairs. We were not customers who experienced the same wonderful service so many others have reported.

We developed a slow drainage problem in the kitchen. Attempting to repair it ourselves, we dropped a small tool down the pipe. Frustrated by two problems now, we called Pure Plumbing for an estimate. They agreed to come by the following day and gave us an 8:00 to 5:00 window for arrival.

The repair person, Ron, was professional and pleasant, and asked questions to apply discounts to reduce the price of the service. He used his camera for less than a minute to locate the tool and told us it had dropped down into the drain two or three feet. The charge was $307 for that service, but he said Pure Plumbing would apply that cost to the final bill. After a telephone call, he concluded it was possible the entire kitchen island may need to be removed. Furthermore, the repair may include cutting into the cabinets and drywall, and possibly a need to replace portions and redo some of the foundation in the house. I would be responsible to fix any drywall or cabinet damages. All this for a mere.... [drum roll], $7,600.

After a night of frustration, I cancelled the service and called another plumber who came to the house. He was here 30 minutes and fixed the problem. His total price was $250. That was less than the use of a camera charged by Pure Plumbing.

So, caution! You may think about a second opinion when evaluating a plumbing repair. We used Pure Plumbing to purchase a new hot water heater about three years ago which was guaranteed for 10 years of service. We did not shop around because we needed immediate attention. The price was $1,800.

After we cancelled the $7600 kitchen clog problem, Pure Plumbing sent us a survey to complete. Then, they called to ask what they needed to do for us to remove our review. We told them we felt like a charge of $307 was a high to run a camera down the drain, and it seemed like it was simply the cost of doing business for a bid. Furthermore, we told them they could have given us the same price of $250 like our second plumber, especially since we were repeat customers.

We paid the $307 and decided we would not consider negotiating the removal of our survey. Is this why customers only see five stars? The salesperson was already here anyway to drain the $1800 water heater they failed to service these past two years.

I just checked their website, and my review was not there. The only reviews were the ones with 5-stars. I still want to believe they have business integrity, but you can decide for yourself. The man who called us from Pure Plumbing told us they always advise potential customers to get a second bid. I do not remember the salesperson giving us that advice, but when a plumber quotes you $7,350 higher than the average Joe and says it will take 2 days longer than average, this may be good advice.

Todd V.

8/24/2021

Very fast response. Quality work. Competitive pricing. Clean. Looked at different ways to repair and made a few suggestions with competitive pricing.

Nicky L.

10/15/2017

David and Matthew came out and fixed my problem in 15 minutes . Sonny plumbing came out earlier in the day and charged me 50 bucks to tell me what they could do at a later date. So all in all I saved 1200 dollars on something that was a minimal fix . Definitely will stick with these guys

Kyle K.

11/15/2016

Called due to water damage coming through our downstairs ceiling. Pure Plumbing was punctual and even showed up early for the appointment. Donny, our technician, did a great job going over everything and laying out the likely cause of the leak. Needless to say he was extremely professional and I can't say enough about how well he knew his craft. Would recommend Pure Plumbing to anyone looking for quality work and a professional company.

Steve H.

11/14/2015

Excellent service. The stopper in the master bathroom sink would not operate properly. I scheduled an appointment 4 days in advance and they called 30 minute in advance and showed up on time. They replaced all the defective parts which were plastic and replaced them with metal ( brass I think). The total cost $157.50. I would use them in the future without a doubt. Thank you Pure Plumbing.

Cheri T.

07/10/2023 12:00:00 SA

Run far far away. Very dishonorable. This is the sticker on my water heater. Today it broke. I'm inside the 6years but it's not 6 years from the date they wrote. It's 6 years from when they got the tank delivered to their warehouse. They failed to write in a warranty expiration date. And now refusing to honor the warranty. To make matters worse, as I shop around, I find out how many thousands of dollars they charged me more than anyone else.

Katie B.

12/05/2017 12:00:00 SA

Pure Plumbing saved us during a crisis and we will happily use them again in the future! Our water heater burst and flooded our condo at 9 pm and we weren't sure what to do. We called Pure Plumbing after reading Yelp reviews and they had someone out to us by 11 pm. They were able to help us find a contractor to deal with the flooding while they took out the old water heater and replaced it. They did a great job and the guys were really nice and helpful. Thank you!

Karen S.

8/30/2015

I would highly recommend Pure Plumbing. I was able to get an appt on Saturday when I called. Tyler came out during the time set up. I got a text letting me know he was on the way. He found the leak, replaced the water heater and called a company to come clean up the water damage. He was personable, professional and answered all my questions. I would use this company again.

Shri S.

12/08/2016 12:00:00 SA

I was in need of a top rated Plumbing company when my rental property was flooded due to a broken water heater. I went on Yelp to find the best in the neighborhood and found Pure plumbing. Very first phone call after normal business hours and a live agent picks up a phone call and it only gets better from here. She was able to find me an appointment in 2 days which was just awesome. The technician was on time, great communication through out the process and educated me on what may have went wrong with the current water heater and how we could prevent this going forward. I took their recommendation and extremely happy with the overall job.

Few days later, my property manager calls me and says that the dry wall needs patched up which means the water heater needs to be removed and installed back (2 separate appointments). There was a slight miscommunication between the owner(myself),my property manager and Pure plumbing. This was No way a fault of pure plumbing but the Service Manager Jeff went ahead and waived the service fee for these 2 appointments.That clearly shows how committed this company is for their customers. Going forward, Pure Plumbing is a one stop shop for all the plumbing needs for myself and a group of fellow investors in Vegas.

Dell Z.

05/06/2016 12:00:00 SA

Damn Expensive!

$750 for a valve change! The plumber left a big hole in the bathroom. Had to pay a separate handyman to fix the hole. The handyman told he would have changed the valve and fixed the hole for $200. Plus parts, so around $350 total.

Plumbing is a mean business. You don't know how good life is until you lose your water supply... in the desert. So yeah, we got desperate and hired the 1st company we contacted.. without doing any other research. So yeah, we paid the price. Total damage was over 900 bucks.

PS

The plumber himself is a nice guy. Knows what he's doing. But the company he works for is super expensive.

Deb W.

12/03/2016 12:00:00 SA

We found recommendations for Pure Plumbing from some of our neighbors. We called this afternoon and Alex was at our house within about 20 minutes. Alex was professional and prompt. He gave us a fair estimate and even replaced our water heater tonight. Thankfully we have hot water now. Everyone we talked to at Pure Plumbing was very nice and professional. Thank you so much!

J K.

7/18/2016

Amazing service provided by Pure Plumbing! Had a couple of issues going at my daughter's place in Las Vegas. As the out-of-state owner, it's always a stressful time to handle things. Pure Plumbing responded when they said they would, texted us when they were on their way, and were so helpful, taking a look at the issues my son-in-law was worried about, and told him he'd done fine; no worries, and no need for him to do anything!! That's totally awesome!! We will definitely keep Pure Plumbing in mind for future, and will tell all our friends in Vegas about our experience. Thanks!!

Angela M.

08/02/2018 12:00:00 SA

Pure Plumbing just saved me $250! My shower was leaking and I thought I needed to replace the stem cartridge, which would have cost at least $250. The technician determined that nothing so drastic was needed. Turns out simply replacing the worn out handle on the shower did the trick. Such honesty and integrity are why I keep coming back to Pure Plumbing. It might have cost them the opportunity for an expensive repair, but they gained a customer for life. Thanks!

Sarah P.

7/30/2017

It was Sunday afternoon when all of a sudden all the drains in the house began oozing up sewage. I was worried that I wouldn't be able to get anyone to come out and fix it on Sunday and half the day had already passed. I called up Pure Plumbing and everyone I spoke with was great. I was told that someone would be able to come out between 6 and 8pm and that they would try to get someone out to my house even earlier. Sure enough at 4:50pm I received a text saying that a technician was on the way. At 5:15pm, David and Michael showed up, quickly identified the problem and fixed it. They were done in less than 30 minutes and stayed to make sure everything was working properly again. I am very impressed with the service that I received! And the price was very reasonable.

Ann L.

08/01/2016 12:00:00 SA

Pure Plumbing did a brilliant job for me. When I needed a minor repair to the original job, they sent the service manager to complete it on Mt Charleston. With Pure Plumbing, the customer really does come first.

Judy S.

5/24/2020

This is a company that keeps it's commitments. I had them install a tankless water heater which developed a leak during it's warranty period.
Multiple visits did not resolve the problem. They installed a new water heater at no cost to me long after the warranty had expired, and still the leak continued. The problem has finally been resolved. Their initial commitment to me was to install a water heater free of problems, and that's what they did. Kudos!

Samuel D.

7/24/2016

Pure Plumbing was excellent.
We had a irrigation pipe that needed repair.
Customer service was fantastic.
Plumber did an amazing job.
We highly recommend using Pure Plumbing.

James T.

02/06/2019 12:00:00 SA

Professional, knowledgeable, installed a new hot water tank for me in about three hours.
However, they ripped me off, I found out afterwards from several reputable plumbing companies in town that their quote and charge was 40% to 50% higher than it should have been. When they come out they say they can take care of it right now. Don't get cheated like I did; get at least 3 quotes for the work before you make a decision and save your hard earned cash. I definitely would not recommend Pure Plumbing.

Darrell F.

12/06/2022 12:00:00 SA

Fernando was very professional and got the job done in great time. They are transparent and you know the entire process throughout. Any other plumbing issues and they will be my first call.

Natalie P.

7/19/2016

I have nothing but fabulous things to say about Pure Plumbing! They are true professionals and masters of their craft! We just recently had a terrible slab leak in our home. I called Alexis of Pure Plumbing and she was very quick to send over the technician Joe, who was also very helpful and courteous. When the appointment was scheduled, Joe and Jared were the technicians that were sent over to our home.They were on time and very mannerly.. I was highly impressed! They did a wonderful job repairing our slab leak. We were thrilled with our experience! We will definitely be using Pure Plumbing in the future!

Nicki I.

10/14/2020

Brian came out to look at our toilets and helped us with several other plumbing problems (water heater, water softener, etc.). He was super friendly, got all the work done in the same day, explained all the different options to us, answered all our questions. After the new water heater was installed there was a little glitch with the pilot light going out. He came out right away to take a look and fix it. We really appreciated his service throughout this process! Highly recommend Pure Plumbing and Brian!

Roy G.

9/26/2013

Discovered roots growing into the sewer line from a downstairs toilet. Called a couple of places before finding Pure Plumbing on Yelp. Right off the bat they quoted me $160 less for putting a camera down the pipe than the leading-reviewed plumber. Andy was on time for the appointment and after checking it out very clearly explained what was going on and the flat fee for what he'd need to do. Got the problem fixed, took measures to keep it from happening again, made recommendations, and even fixed a couple of things not directly related. Absolutely fantastic! I would recommend Andy and Pure Plumbing without reservation in a heartbeat.

Hannah M.

05/09/2015 12:00:00 SA

We have been home owners for 5 years, have used multiple plumbers, and have finally found a company that we will call back. Matthew H. was very friendly and professional, prices were reasonable, and he gave us tips on some maintenance problems.

Jon R.

1/20/2017

Bronson did a great job for us. We had a problem with our toilet and bathroom sink. The pop up drain stopper was loose and he quickly fixed it in less than a minute at no charge. Then he checked the toilet and noticed he wasn't able to fix it that night so he didn't charge us at all for the service call and we rescheduled for the following night. The next night, Bronson was able to fix the toilet and thoroughly explained what was wrong with it. He answered all our questions and was completely accommodating and patient with us. We have used this company for the last 3 years for various plumbing needs from installs to upgrades to minor repairs and we have always been pleased with the results.

David P.

11/12/2017 12:00:00 SA

Exceeded expectations...Pete and his crew were promt, professional and courteous. We had a ruptured pipe under our kitchen floor, a huge task. Pete and his team had us all fixed up in 1 day. Can't say enough great things about this company. 24 hours later my wife noticed our back yard hose had a leak coming from the pipe, of course our first call was to pure plumbing, they are getting to know our home well..Lol. David came out quick and fixed us up. David was fast and courteous. I would absolutely recommend this company. They are on our speed dial, and if you have plumbing issues you should put them on your speed dial as well.

Melissa W.

04/08/2020 12:00:00 SA

I could see our groat was wet in our bathroom but it was near the wall and didn't appear to be wet near the toilet. Everything seemed in order so I called Pure Plumbing to see if the could identify the issue. Donny quickly figured out our toilet had a leak which was running under the tile. Donny gave me great advice on my options. Donny and Jeff came back to replace not just that toilet but we went ahead and replace all 3. Donny and Jeff were professional, courteous and excellent at what they do. Thank you!

Sue M.

10/24/2017

Unfortunately, I needed major plumbing work at my house. I called PURE Plumbing and their Plumber, Scott, showed up. He was on time, sent a text to let me know he was on his way and identified the leak. He and his assistant dug up the front yard, replaced the pipes and upgraded them to meet new codes. Scott was pleasant, cheerful and kept me updated through the entire process. He even fixed a loose shower handle at no additional cost.
My brother used PURE plumbing to replace a broken water heater and had a very similar experience.

Jasmine H.

10/04/2021 12:00:00 SA

Our water heater had been out for some time and another plumber service we had come over seemed kind of sketchy. I called Pure Plumbing for a second opinion and they were very clear about their prices and service. They sent Nick who was friendly and professional; he fixed the issue in a very timely manner. He wore his mask the whole time and had shoe covers, which I thought was very considerate. I'm grateful to have my hot water back! I will definitely be using them in the future, and recommending them to friends if they have plumbing issues.

Kim Z.

6/21/2017

My water heater went out and I was on the fence of going to a tankless heater, so I found Pure Plumbing through a referral on Rinnai's website. Pure Plumbing contacted me promptly the next day and sent out the serviceman the same day as well. Though I did not go with the tankless heater, the pricing for the replacement water heater was reasonable and the service was fast.

They do good work and everything is communicated in writing (electronically by email and PDF). You know what you're getting. The inspection and follow up was outstanding. They definitely take pride in their customer service. Thanks Pure Plumbing!

Jen G.

6/13/2014

Not surprising they are getting another 5 stars from a customer.. Owner is a doll and very honest. The staff is sweet and even sent a card the next day. Great customer service.. Thank god!

Masha L.

9/23/2019

I have to say I was impressed how professional and knowledgeable my technician Donny was. He showed up on time and he knew exactly what to do when I explained to him what the issue was with my water heater. Thank you Donny. I highly recommend Pure Plumbing! I went through quite a few plumbing companies and finally found reliable company. This is the best one in Las Vegas. :)

Tina K.

7/27/2017

I have reviewed Pure Plumbing in the past, but I just can't say enough good things about them!
I had some major issues at my house and the Customer service manager Jeff Laney went out of his way to help me. Then the next week I had a leak in a pipe outside and David Betterton and his apprentice came out and capped it off at no charge, I live in the historic district on Alta and am so happy to have found a company that goes out of its way for its customers. No doubt this old house will need lots of plumbing work in the future, its nice to know I have found a Co I can trust and relie on.

Terry E.

07/03/2019 12:00:00 SA

My water softer went out and clogged most of my supply lines. Jason, Joey and Corey did a good job of fixing everything. Thank You!

Dmitriy A.

4/17/2017

George was an awesome technician!!!
Gave me a lot of information
Find a problem very fast
Highly recommend!!!

Sonya H.

6/13/2019

I had the plumbing inside of 3 toilets and 3 faucets replaced by Juan a couple of months ago. He was informative and friendly. The quality of the work is so far so good

Deniece N.

12/29/2015

We had Pure Plumbing come out to fix a job we previously hired someone else to complete. They charged less than the first company and have a one-year warranty on their work. Bryce explained everything step-by-step, was meticulously clean, and friendly. Definitely give them a call!

Marshall W.

11/17/2016

I called Pure Plumbing on a Sunday after my hot water heater had fractured
almost a week earlier and another plumber had refused to properly handle
a manufacturer warranty claim. Kathy at Pure plumbing was extremely
sympathetic to my family being without hot water for many days and
immediately went to work to arrange for service and early Monday morning
help arrived and David started a very extensive rescue involving removing
an 80 gallon tank and taking it to the manufacturer for replacement and
then reinstalling a complex new tank and rerouting water lines Several
hours later we had hot water Jeff, the manager was also involved several times
in making sure all was okay So refreshing to deal with people who cared from start to finish
If I could give 10 stars I would

Marcie A.

02/10/2020 12:00:00 SA

On a Saturday night, all the water in our toilet bowl leaked down and all over the floor. Then right after that, dirty water came up through the shower after I used it. I called pure plumbing and asked for an appointment first thing Sunday morning. The worker said he was just the emergency service line but he took all my information and said I'd be contacted during normal business hours on Sunday. I was very glad to receive a call back early Sunday morning, as promised. I was scheduled right after an emergency fix. The plumber ended up having to spend more time at the first house than expected and the Pure Plumbing office was very helpful in keeping me up to date about his status and expected arrival time.

They use both text messages and email to communicate the updates, but they are happy to take your call if you prefer. Their estimated appointment time is fairly precise and they tell the truth when they said he's in his way. I really appreciated the picture of the plumber that they sent, along with his name and a little background on him. I felt much safer knowing his name and what he would look like, being that I might be home alone when he showed up. Del was quick to accurately diagnose the problem and even though he had an equipment malfunction, he was very pleasant to deal with and didn't seem annoyed or upset at the situation. He promptly returned to finish the job. Very professional business and great customer service and costs!

Margarita T.

5/13/2019

I have David come and change my toilet and the Fossett of my kitchen sink and recommend Pure Plumbing excellent job thank you David JP

Catherine M.

12/03/2020 12:00:00 SA

Loved that they showed up in a mask. Juan Castillo is knowledgeable, friendly and answers my questions. Pure Plumbing is a reputable company that I highly recommend. They notified me when Juan would arrive. He showed up on time and with a friendly smile.

Johan E.

04/02/2022 12:00:00 SA

Service prom and professional was good but the price was a little too much. I work in the service industry my whole life and I know what value is and what is not value. $450 for a soldering job is too expensive. Wish the service and price matched up evenly. I like the service but the price will probably keep me away from future jobs.

Jason R.

02/06/2019 12:00:00 SA

Great plumbing company! Have hired them twice to do various jobs. Water heater, pressure reducing valve, angle stop and hose bib. Good work and price! Offered to check some fittings at the sinks and caught the beginning of a developing leak. Definitely recommend!

Susan C.

9/19/2017

When I got home from work today I saw water on the garage floor, I called Pure Plumbing because of the great reviews on Yelp. Donny was at our house within an hour, he was friendly and professional. He went over all of our options and completed the work in about an hour. Great customer service!Hopefully we won't need a plumber for a while, if we do I'll be sure to contact Pure Plumbing.

Frits Z.

1/19/2023

do not use
premium prices for budget work paid too dollar and expected a quality install instead got the cheapest work and install possible save your money find a different plumbing contractor

James B.

3/20/2017

Terrific service from initial call to job completion. I needed quick service so I gave them a call after viewing their website. The lady I spoke to was so nice and genuinely concerned about my issues. I felt comfortable with this company right away. We agreed on next day because that was the earliest time available. Luckily for me, a cancellation occurred same day I called and I received a callback to see if they could come out within a few hours. I was pleasantly surprised and very grateful to say the least. The guys that came out were great, personable, competent and finished a lot quicker than I expected. They took great care of my plumbing needs and my new home in general. This is what all business interactions should be like. I highly recommend this company and will use their services again when needed. Thank you Pure Plumbing!

John D.

02/10/2017 12:00:00 SA

Peter provided us with a quote today immediately after inspecting the home. Extremely fast and and is very informative. Explains things in detail. Pricing is also competitive.

Steve N.

11/04/2014 12:00:00 SA

I have a rental property in Las Vegas and the tenant was saying that her water bill was very high, so I needed to get someone to see if there was a leak and, if so, get it fixed. I selected Pure Plumbing based on the excellent reviews here on Yelp and I was not disappointed. They contacted my tenant, arranged a mutually convenient time to come out to the house and called me with the work they needed to do to take care of a small bathroom problem. I was very impressed and quite relieved that the cost of the work was so reasonable.

James H.

07/12/2018 12:00:00 SA

Pure Plumbing has always provided excellent whenever we have needed them, including today. Our water heater exploded overnight and Pure Plumbing made sure that someone came out. Jack Clement Sr. and Christian were here ahead of the scheduled time and completed the new installation in an extremely efficient manner. Jack gave me the options between the types of water heaters and let me decide which one I preferred. As always, their service was as good as it gets and i wish I could give them more than 5-stars. Always polite, efficient and knowledgeable. Thank you to Jack Sr., Christian and Pure Plumbing.

Matthew J.

3/28/2015

Great service. The guys showed up on time and did great work. They were extremely helpful and honest. They could have charged me more money, but instead told me that I didn't really need the new toilet that I had purchased. I sincerely appreciate honesty, which is rare in business these days, and these guys were at the top of their game.

I highly recommend Pure Plumbing.

Albert B.

12/18/2017

I have to say I was really impressed with this entire business, very professional and knowledgeable, great communication, even a nice logo if that means anything. I'm really picky and can be a pain in the a customer so it's not often I'll go to this trouble writing but here it is.

I needed a gas line relocated to make my oven fit against the wall without sticking out, the old oven had a cavity in the back but the new one is solid on the back. After requesting a free estimate Ray came out and we had a good conversation. I asked a bunch of questions and I drew a sketch to explain how I wanted it to look and told him I could do the drywall if he can manage the gas line. I do a lot of DIY but not gonna mess with the gas line.

Ray returned in a few days and installed a new valve / stub for our gas range. I patched the drywall & now everything fits into a nice pocket. Ray was also able to answer my questions from RO to salt softeners and a leaky toilet. Offered good advice and didn't try to up-sell me anything I wasn't asking about. I would not hesitate to use these guys again.

Casey M.

07/10/2018 12:00:00 SA

Pure Plumbing was great! They were on time, fixed the problem, and OP and Adrian were super cool guys. Very friendly and easy to work with! Highly recommend Pure Plumbing, and especially recommend OP and Adrian.

Rich G.

11/17/2015

I called Pure Plumbing because I had a leak in my garage wall from the main water line coming into the house from the street. Come to find out the builder (Woodside Homes) had punctured the water line when they nailed in some siding on the other side of the wall.

Customer service was great! The ladies answering the phone were very helpful setting the same day appointment and even called to let me know that plumber Joe Haiston was on his way.

When Joe arrived he had to cut open the drywall to find the issue and discovered two nails had punctured the water line. He was able to replace the section that had been punctured and made sure there were no other issues. Joe was very professional and courteous and represented Pure Plumbing well! I would definitely recommend Joe and Pure Plumbing again!

Carolyn C.

11/20/2016

We had a problem with our 25 year old shower. Rick Candito plainly and thoroughly explained the problem and the array of options we had to either fix and/or replace our old fixture(s). He repaired it such that it runs better than ever. He also installed a new kitchen faucet which required the unexpected need to disconnect, untangle, and then reconnect the myriad of tubes and hoses under the sink to ensure the pull-down mechanism would flow freely and easily. We will call Pure Plumbing again for any future plumbing needs, and hope that Rick will be the plumber assigned to our call.

Steve S.

7/19/2021

Pure Plumbing Nick, Hector and the rest of the Pure Plumbing team took very good care of us, very professional, alerted us when someone was arriving (via Text and Email) answered all of questions throughout the entire project and does great work. They will defiantly be our go to plumbers, highly recommended.

Jessica A.

3/23/2023

Our hot water heater went out on Tuesday night and Jacob responded and was at our home by 915 am on Wednesday. He had the hot water heater installed, checked all faucets and drains and was finished by noon. Very friendly, professional & helpful!

Kathy G.

5/28/2015

This company and tech Joe get 5 stars from me. I called yesterday from out of state, owning a home out of my reach is always a little scary when things need repair or replacing. Pure Plumbing handled my problem the same day I called. They kept me updated on arrival time, cost, and payment. With a photo of completed work! The price Joe quoted me is the price is was, no surprises. Very pleasant manor on all fronts, from the office to the plumber. So tech savvy have all I need to take off my list of things to do. Thank you Pure Plumbing.

Pamela L. K.

6/15/2023

Great plumbing service!!! Quick response. Our service technician was Curtis Davis... not only was he knowledgeable he was very professional and extremely polite. Would highly recommend Pure Plumbing.

Anayansi C.

03/08/2021 12:00:00 SA

Excellent Service! I am very impressed by the service provided by Bailey Waller; he was thorough, efficient, and friendly. I called the company to help us locate a water leak. Bailey looked at all the plumbing inside the house, the irrigation system, water heater/softener, pool, outside plumbing, etc. He explained in detail what he was looking at and doing to check for leaks. He was prompt in writing us a description of the work. I highly recommend this company and Baily Waller; I will definitely be contacting them for any future work. Thank you, Bailey!

June E.

1/19/2020

Del came out to give me an estimate for the installation of an EWS water filtration/conditioning
System, heater guard and bidet toilet seats. I accepted the bid and he was able to do the work
Immediately. Install was exactly as discussed. Super pleased with Del's work and professionalism

Frances H.

11/19/2019

Plumbing technician Kylan Jennings arrived at my home at 8:00pm to assess the situation with my water heater which busted and flooded the den!
I wanted to check out the tankless water heating system as a possible alternative to a new tank type unit!
He was able to answer all my questions and when I decided to stay with the tank type water heater he informed me that he had a 50 gallon water heater on his truck and could replace the busted water heater immediately!
Two hours later the job was completed!
He cleaned up the area and took away the old unit, returning my water hose to the front yard neatly in the hose holder!

I am so impressed with Kylan's professional customer service and that I will have a hot shower within the hour!

Before my fortunate connection with Pure Plumbing I always dreaded dealing with plumbers and technicians as they always seem to try and gouge you and report problems that run up the bill! Not to mention that you have to wait days for repairs!

Thank you Pure Plumbing for the amazing customer service and Kylan for his professionalism on the job!!

Happy customer

A L.

05/01/2021 12:00:00 SA

They were incredibly professional and we're happy to help me unfortunately they couldn't fix anything so I won't give them five stars because they actually didn't do any service but they showed up on time and they were incredibly accommodating

Samantha F.

11/15/2015

I called pure plumbing because I had a really bad leak/water damage caused by my toilet upstairs. Pure plumbing hooked it up with a same day appointment. The plumber, Jeff, came within a few hours. He immediately identified what was wrong and contacted a Water damage company to get me quoted for a price.

We paid $420.00 to partially rebuild the tank of our toilet and to have it reset. I thought it was kind of pricey because we could've bought a brand new toilet from anywhere between $100-200. Anyway, moving forward, water damage guy came the same day as plumber and gave us a quote as well. Water damage guy came the following day and removed toilet that we had just paid $420.00 for! Seemed like we were throwing our money away but as awesome as Pure plumbing is, they saved the day.

We explained to the office what had happened and they jumped right on it and another technician, Don, came back and put the toilet back on for no charge! A few days later our toilet seemed as though it was leaking again (uh oh) so we called pure plumbing yet again. They made a same day appointment, originally planning on coming between 4-6. The office called at around 1 and asked if the technician could come earlier! Talk about going above and beyond! Technician, Joe, then fixed some kind of water level issue and was very friendly! This third visit also was no charge, so in the end, the $420.00 was well spent. I will definitely refer to friends and family.

Thanks Pure Plumbing!

Moira M.

12/30/2019

I needed a new sink installed in my kitchen and a new faucet and called Pure Plumbing to do the job. They were very patient with me when I had to rescheduled 2 times because my sink did not arrive as planned. When there plumber Jacob Delgado arrived, he was very professional, extremely polite, and gave me a clear and concise estimate before he started the work. Once he started the job, we ran into a couple of issue and he ended up working her for about 6 hours. He explained that they don't schedule by an amount of time, but stay as long as it take to complete the job before they are scheduled to go to the next job. This allowed him to take his time and do it right, which I really appreciated. He did and EXCELLENT job. After he left, I noticed water under the sink, called Pure and he was back at my house within 10 minutes to solve that problem. I have complete confidence in the quality of their work and that they will do the job right. I highly recommend them!

Marcus F.

7/13/2016

If I could leave a 10 star review, I would! About two months ago, I had called another plumbing company because I had water leaking from the base of my toilet. They came out and spent nearly 5 hours working on the toilet to replace a toilet flange. Everything appeared fine for a while until I noticed a strong sewage smell when returning from vacation. I knew that after several problems, including being over charged by $1000.00 by the other plumbing company and spending a month fighting to get the money returned, that I wouldn't be calling them to come back out for the new problem. I did some research and found that PURE PLUMBING got excellent customer reviews so I gave them a call. Pure Plumbing was able to get someone out within a reasonable time frame that worked with my schedule. Donny arrived within the scheduled time period and explained the problem. The toilet flange that was previously put in wasn't sufficiently holding the toilet in place and the previous plumber didn't caulk around the toilet for added reinforcement. Donny quickly got a new toilet flange installed, caulked around the toilet and also replaced some shut off valves on the washer that also needed replaced as the handle had broken off on one of them. Needless to say, I have finally found a plumbing company in Las Vegas that does good work at a fair price. I know who I will be calling in the future for my plumbing needs, PURE PLUMBING! Thanks for the excellent service!

Bryon M.

9/13/2015

Had a plumbing emergency on a holiday weekend. Darren from pure plumbing was on the job and at my house in 20 minutes. And an hour later plumbing issue was taken care of. Thanks Pure Plumbing.

Nora M.

8/22/2020

Very efficient , courteous . Clean work area. Finished job on time. Pure plumbing gave me discount for hospital front line . Thank you really appreciate it . Justin K did a good job . I will recommend to my friends and family .

Daniel H.

8/16/2019

WOW!!! We discovered a leak that needed to be addressed and our first thoughts were to call Pure Plumbing. We have had pleasant experiences with them in the past. This time however was the best experience we have had with Pure Plumbing, The technician, Juan Castillo took great care of us. He was extremely detailed, professional, helpful and treated us with enormous amounts of respect, kindness and care. Juan is an expert in his field and went above and beyond in making sure that the work was performed with excellence. In addition, his communication skills were fantastic, he called us prior to arriving, attached photos to the invoice and gave us great advice and suggestions. We are grateful for Juan's help and would like to see that he is acknowledged and commended for an outstanding job. Thank you Juan!

Andrew H.

6/25/2017

guys were able to do shower valve repair inside the wall without damaging the tile - another plumber said he would need to cut out the tile around the opening before starting. good quality, fast work, and nice guys!

Christopher B.

11/04/2015 12:00:00 SA

Awesome experience!! Tech called when he was on his way and gave an ETA that was met. Extremely professional. He provided all my options I chose and no up sell attempts made which I really appreciated. Shook hands and he was back in 1 hr with everything needed. Total installation took 3 hrs. Left no mess, I mean no mess!! Overall it was better than expected and I highly recommend them.

Leslie F.

9/16/2017

I bought a new home, and was in need of replacing the toilets. I went to lowes to buy them, American standard champion 4's by the way. Anyway, I went to Yelp to find a good plumber. I found Pure Plumbing due to their outstanding reviews I thought I would give them a try. Well I am glad I choose them. The technician came over, put on protective boots to protect the carpet without me asking, and assessed the job. They gave me a price, and went to work. He suggested some things along the way to make sure I was happy with the finished product. It was well done. I highly recommend them to anyone with a plumbing need. They were very professional, fast, and friendly, and did I mention on time!

Tanna P.

2/23/2020

I have used so many different plumbing companies over the last 20 years and I've never found a company that provides the level of high-quality customer service in every respect that Pure Plumbing provides. . From the incredibly efficient and responsive customer service people to the excellent technicians, they are the best. Del was my technician today. On a Sunday, they got someone out here for my plumbing emergency within three hours, he spent a great deal of time taking care of extra issues I was having with not only my broken toilet, but an irrigation valve and a sink drainage problem. Last month, Alex fixed another batch of issues I had with bathroom equipment, and a water heater I didn't know was a real problem. This company exemplifies high-quality customer service and I cannot recommend them highly enough. I will never use anyone else. Thank you to Del, Alex, and all the customer service staff who make working with this company so easy.

Greg S.

12/26/2021

I have a water shutoff valve that conveniently shuts off treated water inside my house while the water supplying the irrigation system stays on. Pure Plumbing installed this valve four years ago as part of a large project that included a twin system, water heater and sediment filter.

This water shutoff valve was getting too tight to turn and on top of that, it was starting to leak. I noticed a drop of water hit the ground every minute so I knew it needed to be replaced.

Brian came and inspected all my indoor valves which were all in good condition because they were installed a few years ago. The toilet valves were corroded though and I wanted those replaced along with the leaking valve.

Brian got right to work and completed everything in an hour and a half. The bill was $612 + a $19.99 service call fee that I paid prior to the appointment. The $19.99 was reasonable for them to drive out to my house. So the cost of labor amounted to about $400 an hour for these repairs. Even though it seems high, I'm ok with it because it was not a major project and Brian was willing to do everything on the spot. It was convenient for me and was one thing I could check off my list of things that needed to get done.

Ken M.

11/03/2020 12:00:00 SA

Called Pure Plumbing after causing a leak in an outdoor hose bib and they were able to come the same day! Replaced the bib with minimal stucco damage and very professional

Kay K.

4/24/2015

Ripped off my 85 year old father! Talked him into rebuilding his 18 year old toilet! Instead of putting in a NEW one! Charged him $427.50 the first day, (which included flushing the hot water heater) and ANOTHER $115.00 a few days later when he toilet didn't work properly!
Spoke with Andy, the owner, who was not helpful in resolving this matter! They have been in business a very SHORT time! My advise to you is pass up this company and look for a company who knows how to do business on a FAIR & PROFESSIONAL manner! I am a listed homeowner on this home and am speaking on behalf of my 85 yr old father who knows NOTHING about Yelp or computers! And for the record, my father used your company ONCE before, not SEVERAL! Our phone conversation was anything BUT professional! Your threats to call your lawyer on me annoyed me but didn't scare me. You took advantage of my 85 yr old father, bottom line! For the price he paid, you could have put in a NEW toilet for less! And your rod in the water heater was a $30 part! You charged him $175.00j Just to recap my father is 85 and didn't know a new toilet was an option. And him being happy with the work has NOTHING to do with WHAT YOU CHARGED HIM! He's 85, he AGREES YOU OVER CHARGED HIM AND SO DID YOU IN YOUR CONVERSATION WITH HIM!

Renee R.

11/03/2018 12:00:00 SA

Super nice guys! If the warranty company didn't end up covering the cost for our busted pipe we would've def gone with them for the fix

Sue H.

7/23/2016

Had a bad clog in the main drain on Saturday. Mike worked hard at clearing the drain! Excellent, polite plumber. Also gave us military discount!

D K.

1/28/2018

I used Pure Plumbing twice in the last year. First for a water heater replacement and more recently a reverse osmosis system replacement. Both times I was completely satisfied. Juan even took a few moments to visit with my very excited dog before he started the job.

Mary S.

05/12/2023 12:00:00 SA

I asked for a quote and within a half hour I got a reply. Diego was out to our home within two hours to replace a kitchen faucet and take out the existing one. He was efficient, pleasant and was done in about an hour.

I would have him out again if I need anything plumbing related. The whole process was easy and professional.

Bryan B.

4/28/2015

5/14/15 Update: Pure Plumbing retaliated and reported my review to Yelp to have my photos of their quote compared to another company's removed.

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Reply to their response: Our family understands what the installation entails and the other companies are going to perform the exact same work with warranty/guarantee at a much much LOWER price. Your quote is still over $200 more expensive than the 3 other companies that gave us quotes. To prove this, I have posted photos of the quotes I received for the same work to show people how much your markup is. Nothing in my review was exaggerated, confused, or falsified -- I'm only trying to help customers make an educated choice.

People use Yelp as a reliable source to shop around and they need to know how expensive you are compared to other companies.

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This place is insanely and unexplainably expensive. We needed to have a kitchen sink and faucet put in and was quoted $945 for the work plus some upsell on some valves which was funny since the cost of the sink and faucet were $500 combined. Lowe's quoted us $350 for the same work and we knew that the average cost for sink installation is approximately $193 (Source: redbeacon.com/hg/how-muc…) and the cost to replace valves is approximately $169 (Source: homewyse.com/services/co…).

I'm all for capitalism but we were misled and told that replacing the valves would cost the same if someone else did it. This is clearly not the case.

We told them to give us a better price and they kept asking us what 'better' meant. They put in a call and they magically knocked $200 off their insanely high quote which tells me they set prices arbitrarily. This contradicted what they said earlier in that their prices are 'set' so that there's no 'price gouging'. Uhhhhhh. What. The experience left a bad taste in my mouth and reeked of rip-off.

Also, many of their 5-star reviews from people with only 1-2 reviews look incredibly fake. Who opens an account on Yelp only to leave a review for a plumber? Think about it.

Lulu S.

05/07/2022 12:00:00 SA

Didn't do much, never even suggested where a leak may be. But he tried to sell us water conditioner. Which was main purpose. I don't recommend these guys

Georgina P.

6/26/2014

This company rocks. They came out to give us a bid which was reasonable. They showed up for the work on time, installed the water softener system and cleaned up after themselves. Great job and the price is right. Thank you.

Laurice S.

9/22/2018

Pure plumbing solved my plumbing issue right away! We had a main water leak the day before school started and had to shut off the water to the whole house. As you can imagine it was a challenge figuring out how to solve our issue so that the kids would be able to get baths and be ready for school the next day. We called out home warranty company and they were a nightmare to deal with. They sent incompetent and expensive plumbers, so finally I took to yelp to help me find reviews on plumbers. Called Pure Plumbing right away after seeing the reviews and they definitely lived up to their ratings! They sent a plumber within a couple hours on a Sunday!! That's pretty rare for any type of contractor. And they also sent a picture of the plumber with his bio. That is top notch customer service!!!! Donny figured out what we needed immediately and found the tool and parts (that are hard to find) by calling every plumber and found it on one of the trucks. He came to our rescue and the water was turned back on by the end of the night, just in time for school!!! He was very reasonably priced too!

Not only did they solve my problem quickly but they even followed up with a call a couple weeks later to see if everything worked out well! Wow that's 5 star service in my book!!!! Thanks Pure plumbing!!!

Debbie H.

07/03/2020 12:00:00 SA

Awesome and professional company and priced right as well! Great communication and Del located the problem immediately. I would highly recommend Pure Plumbing! A+

Daniel D.

12/31/2018

Pure Plumbing really pushes the limit of quality service. I mean really.. wow! thanks a lot guys. So good, even MAMA wanted to tip Juan; a plumbing angel.

Mikey L.

1/20/2020

Lady on phone told me it was a free quote
Had a leak from upstairs toliet
It was the wax seal ring which cost about 5-10$ if that

There were 2 holes put in the wall & the lady on the phone didn't tell mE that they don't patch them up.
300$ was the bill - the plumber said I won't charge u 89$ for the diagnostic fee .

300 was pretty steep for the work done . I felt like I was mislead saying that there is a free quote

After 2 big holes in the wall yr not gonna charge me an additional 89$ for a diagnostic fee??!

I would recommend to look elsewhere for a different plumbing company

The plumber was great but to many hidden details

Bryan N.

11/04/2014 12:00:00 SA

Don from Pure Plumbing was great. He was quick and efficient. I had a leaky pipe in the front yard. I called this AM and Pure Plumbing shot right over. Don gave me a reasonable quote and got right to work. If any other plumbing issues come up I hope he is the one who comes back out to my house. Thank you Pure Plumbing.

Dhakirah H.

6/21/2016

Called because I thought I had a sewer leak. They said it is a gas leak, charged me nothing.
Very polite. On time. Texts letting me know they were coming.
Will definitely call them again if I have a problem.
Thanks Joe!

Update, gas company says there is no gas leak.

Melisa M.

11/24/2015

These people are awesome. My serviceman was Don. He was extremely nice and knowledgable. He got there within the time window. He fixed my problem with ease and even went to three different locations to find my parts. He even had good advice on another problem I was having. The customer service from the woman in there office is great as well. I am very pleased with them and highly recommend them to anyone. I would certainly use them in the future, although I would hope to not have to.

Carmen G.

5/26/2016

I can not be more pleased! We had our kitchen sink back up out of the blue and we thought it would be a huge ordeal. Checked Yelp and found Pure Plumbing. I took a chance and called for an appointment and estimate. The customer service was stellar! They gave me a next day time and the tech was right on time. They sent a text to tell me he was on his way and less than 10mins later he was at my door. The spot window was 1-3pm and he arrived at 1:10! Tim was the technician and he was extraordinary. Diagnosed the problem and gave me a very reasonable estimate. I agree and he left to get parts and was back within 30 mins. He worked very clean and was very transparent about what he was doing. He did a professional job and showed me everything. I am so impressed and will recommend Pure Plumbing again. Request Tim if you can!!! What a relief!!!!

Christine K.

2/13/2018

This was my first experience with Pure Plumbing. They were courteous, punctual and knowledgeable. They took care of all my plumbing problems and actually helped with a problem I had not intended to address. I would definitely used them again!

Chris K

Kellie D.

7/18/2015

Great customer service, fast service, explains thoroughly, highly recommend!!! They follow up, and make sure we were pleased with the service. The gentlemen who came to fix our pluming issues even called the next day to let us know exact places that carried the new water filters we needed.

Mike S.

11/07/2014 12:00:00 SA

Fantastic personal service by Scott Huckleby. He personally went way above and beyond to get the job done right. These guys get customer service. On top of A+ customer service he is very skilled and knowledgable. If you're looking for the best plumbing service, you've found it.

Tiffany M.

08/11/2015 12:00:00 SA

We got a late night plumber tonight and he was great. Very nice, fast and professional. I recommend this plumbing company to the vegas area. we love Jeff :)

Matthew G.

09/01/2015 12:00:00 SA

I have used Pure Plumbing on multiple occasions. Not only are they on time, but are the cleanest plumbing company I have ever used. They always give me options that meet my budget without compromising a quality installation. Thank you again to the crew at Pure Plumbing!!!

Luc L.

03/05/2017 12:00:00 SA

Great service and on time, but my god they overcharge. They had to gut my toilet and replace everything inside and charged me $340. Sink or toilet stop replacement chrome was $150! I thought I was getting top notch materials and the invoice looks super complicated and fancy so I agreed.

Recently I had to gut my other toilet and hired another plumber. This plumber brought a Fluidmaster kit from Home Depot that cost $22 (he gave me the receipt) and guess what it looked familiar. Upon inspection it was the same kit that Pure Plumbing was using, and it even included the fancy chrome stop. I understand paying well for home services but using a $22 kit to charge $340 was absurd. Btw the new plumber charged about $100 including the cost of the kit, and my toilet works just as well as the other one.

Don P.

11/07/2021 12:00:00 SA

The plumbers at this company did a good job and replaced the pipe to stop the leak. However, the company was delinquent on several occasions with completing the job and it too way too long to finish. If we had not continually checked on the work and remind them to come out and complete the job it may still not be finished. The company is good at collecting your money but slow and unprofessional in following through on the work.

Anthony T.

03/04/2017 12:00:00 SA

Jason M. Came out to check a leak we found with our hot water heater. After diagnosing the problem and reviewing different options, we decided to have him install a new hot water heater. Jason provided excellent customer service and high quality work. All in all it was a very positive experience and we will be using pure plumbing in the future.

Ei L.

1/27/2016

Even though having to replace my water heater was not the highlight of my week, the team at Pure Plumbing made it as painless as possible. Super professional with great customer service.

L B.

06/05/2021 12:00:00 SA

They arrived in 5 minutes to repair a leak at midnight. Identified it was caused by Simply AC that installed new units but don't remove their trash. Threw AC pan on water
line to shower.
Pure Plumbing yes
Simply AC no. Use Legacy

Sara I.

12/19/2018

A seriously great job done by Juan Castillo. We thought we just had a simple toilet replacement that turned into a much more difficult endeavor. Turns out the new toilet we purchased didnt for in the bathroom because of extra tile on the wall from the previous owner. Juan did an excellent job cutting out enough of the tile so the toilet would fit without leaving excess space or holes in the wall. I'm truly impressed with his workmanship.

Dave S.

10/16/2014

I own a business, and I know when people are on the ball. These folks are on the ball.

I had Pure Plumbing stop by and check out a leaky garbage disposal. They quoted me, and I told them I'd think about it, so they said take your time, and didn't charge me for the diagnosis (I couldn't find what was leaking for the life of me). After I bought a new disposal, they stopped by and had it installed in no time, even supplying a new pipe at no charge.

Both times I called they were at my house within a few hours.

I'm very pleased, and will hire them again if need be.

Pam B.

04/01/2019 12:00:00 SA

I used Pure Plumbing about 8 months ago and was very pleased with their work, so I called them again to get an estimate for replacing two sinks in my bathrooms. David B. came this morning and gave me an estimate for the sinks. He gave me a 10% discount (senior citizen, I believe), so I asked about replacing my reverse osmosis as well. I gave my approval and he said he could do the work right away! I was surprised - I thought I would have to schedule it for next week. He left to get the supplies he needed and was back in a half hour. David was very professional and finished everything by lunchtime! My sinks look great, and there are no leaks. And he installed my RO in a better way than the previous one, so I have more room under my kitchen sink! A big plus! David is an excellent worker, friendly, and I will be asking for him again the next time I call Pure Plumbing. I am very pleased with the work he did!

Christopher S.

7/27/2022

Actually much more impressed with pure plumbing. After writing my original review, the folks at Pure Plumbing have come back several times and helped out.

Really great service.

Melissa G.

4/29/2021

I had a job where I needed pure plumbing to remove my kitchen sink faucets so my counter tops could be worked on then put them back on. I also needed my outdoor faucets to be replaced due to damage. Juan Castillo came out for this job whom I have used on several other jobs in our home and he was excellent. Always friendly and professional. He makes sure his work is perfect as to not have any leaks or problems after he is done. Kyle was originally supposed to do my scheduled job but due to unforeseen circumstances Juan had to jump in and handle at the last minute. Both were very professional and thorough. I can't say enough good things about Pure Plumbing and their employees. Very satisfied customer.

Mark M.

09/07/2016 12:00:00 SA

Since I bought my latest home a year ago in Henderson Pure Plumbing has provided professional plumbing service by fixing my broken hot water heater, installing my water softer and the latest job of replacing my garbage disposal. Each of these three jobs were accomplished in a professional manner, the tech was on time and the price was reasonable. Overall they are the best plumbing company I have done business with over the years and are in my phone contacts as a reliable plumber for any future issues/jobs.

Nao D.

1/14/2018

We called Pure Plumbing due to clogged kitchen and toilet drains. David came to the rescue in less than 1 hour. He is friendly, professional and polite. He immediately found the cause of the issue and fixed it.

We did not shop around, so are not sure if it was fair price but we are happy with the service.

One note: if you see a discount deal, make sure you mention it before you get charged. We forgot to mention it until David asked us how we found about Pure Plumbing after we signed for the charge. It was too late.

David B.

11/11/2018 12:00:00 SA

This a a top-notch operation. From the initial quote via Yelp. The service set up for an appointment and the constant dialogue from the office by the most pleasant and helpful staff in the office. Matt came to my house and was very professional and took care of my plumbing needs. Would definitely seek this company and especially request for Matt.

Rebecka T.

08/05/2016 12:00:00 SA

My husband and I have used Pure plumbing twice and both times were blown away by the amazing customer service and honesty. Donny was amazing! We had a leak and thought we found the source of the problem, which was not going to be cheap. Then right before he cut into a pipe he realized the leak wasn't coming from a pipe at all, it was coming from the condensation line from the air conditioner. He could have easily done the work and charged us, but instead he was honest. We will never use another plumbing company. Thanks Donny! You're the best!

Deb I.

7/22/2017

What an extremely professional job Peter and Carlos did replacing our 75 gallon water heater! Who knew? We thought our leaking Water Softener was the big problem...But one look at our pipes and Pure Plumbing told us that and the hot water heater was what needed immediate attention! These 2 guys were here all Saturday afternoon (over 6 hours) and were not leaving till the job was done. Needless to say, they picked up all the necessary parts needed and came right back and got to work. We feel they did the job with the same kind of care they would have done in their own homes!

We would definitely call Pure Plumbing for any Plumbing needs that may arise in the future. Peter and Carlos were very personal, apologetic, paying strict attention to detail and literally got a full gym workout removing and replacing that heavy tank that sat up on a 2 1/2' high platform, having to remove the old and get it down and then lift the new one back up there.

We would Highly RECOMMEND both Peter and Carlos at Pure Plumbing to do YOUR next Plumbing job. We will definitely be calling them in the future!

Andrew M.

10/05/2020 12:00:00 SA

Pure plumbing did a great job for us as we had a main water line leak in our house that we needed to get repaired ASAP. Donnie our plumbing technician person was in contact with us right away diagnosed the problem, gave us a bid which was 1500.00 lower than our other estimate and was able to complete the work in the time frame they said.

Andrew

Jennifer M.

02/06/2019 12:00:00 SA

Very responsive and professional. Its great to find your permanent go to guys. The girls answering phones are always polite, friendly and personable. Great customer service. The plumber who came to our house and solved our problem was quick and patiently answered all our questions.

Amy L.

12/28/2018

UPDATE: 5 stars! Please read below for the background. At 7:55 a.m. on a Saturday, they showed up to fix all the problems. Four men replaced EVERYTHING, hundreds of dollars out of their pocket for new valves in every bathroom and new fixtures to replace the scratched ones. Every single little gripe I had was completely fixed, and, like I said, improved above and beyond our original contract.
These guys were truly apologetic. I work in healthcare and have a very sensitive BS detector. They were very sincere in their apologies, felt really bad, made everything right and I will be using them again. Really, really good company that made right on promises. Looks great and I'm so happy!
Old:
2 stars: I will update this review if our issues are resolved soon. I wanted so bad to love our service because the two plumbers Scott and Carlton were truly the nicest, most polite people. Scott assessed everything and got everything underway, then was called out to another job, and Carlton did most of the work. Unfortunately, after arriving around 11-11:30, Carlton had to leave around 4:30 for the day. He skipped about 50% of the testing for leaks part and really rushed the cleaning up.
We had 3 bathroom faucet fixtures, a shower/tub fixture, a reverse osmosis fixture and a toilet re-build performed. When Carlton turned the water back on after all of that, two of the hot/cold water valves under the sinks leaked badly and he was able to replace them (for an additional ~$200). The toilet leaked at the wall and he was able to tighten that. Then he seemed to be out of time. He mentioned there was a slow leak in the bathroom, but it could wait until we called for another appointment. So we have a bucket under that sink, but no problem, our builder put in really awful plastic valves, so it wasn't Pure Plumbing's fault and they may not have realized all of these valves were going to fail.
We realized after Carlton left that the toilet (after the re-build) doesn't flush and we have company arriving tomorrow. My husband googled and tried to fix it, but no luck. We then tried using our reverse osmosis system, but no water came out. We poked around, not recognizing the new valve under the sink and finally saw it was turned off. When we turned it on, it seemed okay for a minute, then the bottom of the newly installed fixture started to gush water. With the toilet plus the reverse osmosis issues, we are about 45 minutes in to diagnosing what is still wrong with our plumbing. After paying over $1,200, I had hoped to be ready to just clean up and move on with our lives.
Did I mention it's Friday? We called Scott and hope to get someone out here tomorrow morning (Saturday) before our company arrives, but may need to wait until Monday with no fresh drinking water and no guest bathroom toilet.
My biggest gripe, by far, which just gives me a nauseous feeling in my stomach, is our new fixture is scratched and dented. I really think they will make all the other things right, in time, so I just have to deal with it for a weekend at the most. But when they tightened my brand-new shower fixture, they scraped the finish off. When I buy something fresh and new, I love for it to look new for a least a while, but I'm really disappointed, because that is not an easy fix. I'm going to have to live with it and I'm not happy.
I'm really nitpicking here, but this is a review, after all: The bathrooms are filthy. There is plumber's tape showing, plumber's putty/trim kind of squeezing out, and the toilet seat is knocked off kilter from people leaning on it, so I need to remove the whole seat and bolt it down again. Not a big deal, except now they are coming back! I can't fix the toilet seat, clean and sanitize my bathrooms because there is more work to be done.
Also, at the beginning the men wore booties over their shoes. I have wall-to-wall carpet (horrors, I can't wait to replace it!), and we NEVER wear shoes in our house. By the end, Carlton was definitely in a bit of a hurry and walked in and out, upstairs (there are never, never any shoes on our stairs or in our bedrooms!), through my living room, in every corner of my home in his work boots. I really would prefer that a company NOT wear booties at the beginning and I can just resign myself to steaming my carpets, rather than make a show at the beginning and just give up midway through.
I really hope I can update this after they come back and say how everything is perfect! Fingers crossed.
UPDATE: Sadly, I have downgraded to one star. Two more of our sinks are now leaking 5 hours later. I had only one leaking faucet and a toilet that worked perfectly (but made funny noises) when the plumbers arrived. Now I have 4 leaking faucets, a reverse osmosis system I can't use and a toilet I can't use. They are coming at 8 a.m. tomorrow, so I hope all goes well! I just can't imagine that each hot/cold water valve under every sink is bad in 15 years? But if so, they should have caught it before they left.

Laura B.

09/10/2017 12:00:00 SA

The technician, David Betterton, was like a dose of sunshine on a cloudy day. Seriously, who wants to be in the position of having to call a plumber. Regardless, I learned a lot today and feel like a more informed home owner. David was honest and awesome! He truly was so friendly and really worked with us in attempting to fix our issue. Pure Plumbing will be my first call for any future plumbing problems, to ensure the work is done ethically and correctly the first time. :)

G J.

6/30/2017

Prompt, polite, knowledgeable, personable and friendly. We were very pleased with the service from Pure Plumbing. This company is special. They have a lot of integrity and character. Alexis and Andy are doing a great job with this business.

Ginger Jaeger and Terry Thomas

E H.

8/13/2016

Had to get my water heater changed out due to brown hot water. It was time and I wanted it done ASAP. Called a few places, got quotes, and then I called Pure Plumbing. They were by far the cheapest in price and, to my surprise, at my house the same day for inspection. My service guy was Scotty, and he was a very nice and easy going guy. After he gave me the quote, which I accepted on the spot, he was ready to change out the water heater right meow! He did it in less time then he had stated and did a solid job.
I highly recommend their services to anyone needing a new water heater.
Thanks!

Kevin M.

03/09/2021 12:00:00 SA

Highly overpriced. This company bills by the job rather than by the hour. Sounded good at first since I had called a couple diff plumbers and gotten roughly $140/hr type pricing which sounded high to me . They were professional and the plumber they sent out was a good guy, but I ended up paying $295 for a $25 part and about 15 min worth of work. Lesson learned, maybe take the hourly plumber next time. I know I could've said no to the work once they were out, but you're far enough down the path at that point that you just want to whole experience resolved at that point. I will be looking for a more reasonable and affordable plumber next time.

Stephen E.

11/30/2017

I am very highly satisfied with Pure Plumbing and specifically David and Cody and their installation of my new water softener and also my tankless water heater. Their work is second to none and their professionalism, knowledge, skill and workmanship is stellar. You won't find any work work better than these two guys provide. If you want the best call Pure Plumbing and request David and Cody.

Pamela M.

02/12/2020 12:00:00 SA

Our 6 year old hot water tank leaked. Thank goodness we installed a drain pipe from the pan towards the outside and didn't cause any damage.
I contacted PURE Plumbing Monday am and they were very accommodating and the technicians were here at 2pm. I cannot praise them enough..PROFESSIONAL, PUNCTUAL, AND VERY PLEASANT both office and field personnel.. The technicians, Nick and William were very informative and got to work removing old tank (75 gal.) and replacing same.
We discussed our water softener which was 10 years old and decided to replace it also. They worked very hard and were able to install the softener the same afternoon.
I'd rather pay more and have a reliable, honest and professional team.
Highly recommend PURE PLUMBING.

Ben S.

12/21/2015

Amazing company with great people. I had a hot water tank rupture and Joe and Anthony came and in no time they had a new tank installed and showed me how it worked. Couldn't be happier with the service!

Milagros V.

9/30/2022

I did give this company a good review. I called them to come out to see if my water heater could be repaired or had to be replaced. The did give me an appointment right away. Mary informed me that they charge $19.95 to send someone out. That was fine.
Jordan came around and right away after looking at it said it could it be repaired and had to be replaced. I asked for quotes and so he did give me quotes for replacements or just labor to replace. To my surprise he said I had to pay $105 for the service and he said it would go against my cost for whatever service they were going to do.
I had no choice but to pay up. But I am upset that this was not disclosed

Lilo R.

04/02/2017 12:00:00 SA

We woke up to find out we had no hot water. We began the dreaded task of looking for a plumber. After searching reviews we decided to call Pure Plumbing. From the time we called, our experience was pleasant and stressless. We were told someone would show up between 6-8pm. We got a phone call from Steve saying he would be over in 20 mins.(7:30pm) He assessed the issue and gave us our options. Steve was professional, knowledgeable and made the job painless. We arranged for him to return the next day, he showed up on time and did the job perfectly. We are extremely happy with the service and job done. He moved our things in our garage and put everything back the way it was. I couldn't be happier even though we had to shell out the unexpected money. The entire experience made us forget about the cost. I'd always call Pure Plumbing for any Plumbing needs. You get what you pay for! Thank you Steve!!

Jon P.

5/14/2022

My water heater exploded on a Saturday afternoon. I called Pure Plumbing and Travis came to my house to check it out. He gave me comprehensive quotes for 5 different types of water heaters (tank and tankless). After choosing the one I wanted he went to the supply store to grab it. After returning he had the old water heater out and new one installed in a little under an hour. Total time from the time I called Pure to the time Travis left was 4 hours. I've used Pure Plumbing in the past to install a water softener and can tell you their customer service and prices are the best in town.

Crystal W.

4/17/2015

I'm a little late but these guys are legit! My bathroom shower had a leak and needed to be replaced. They were very good at keeping us posted with the parts and peices that we need. They recommended someone for drywall and we're able to match the pain and get everything done in a manner that they needed to do...nothing half assed! When a company goes out of their way to send the customer a thank you card..that says a lot! These guys rock!

Johnny L.

02/06/2015 12:00:00 SA

Pure Plumbing technician Joe H. arrived on time, super friendly, and went straight to work. He was able to repair my garbage disposal and save me a couple hundred dollars in the process. I highly recommend Joe and will definitely ask for him directly if I ever need any plumbing work done.

Laura K.

07/02/2017 12:00:00 SA

Had an awesome experience with Pure Plumbing. My husband and I are first-time homeowners and also very new to Las Vegas. So, we rely on referrals and online reviews to find quality companies, and we were really lucky to find Pure Plumbing. They were easily accessible and quick to make an appointment. We thought that we had air in our pipes, and that was why we made the appt. Juan came and was very knowledgeable, and diagnosed the issue as old, outdated toilet parts and nothing to do with the pipes. He fixed all three of our toilets, same day, without need for a follow up appt. (This was important to us, as we both work and to get home for a home appt is expected, but kind of a hassle). He took care of the issue and we haven't had a single issue since. Today, we received a hand-written thank you note and a starbucks gift card thanking us for our business. What a nice touch. We have never used another plumbing service, but now we have no reason to look elsewhere if we have another plumbing issue. Thanks Juan! And Pure Plumbing! Would recommend these guys any day of the week.

Kim P.

6/17/2017

I randomly chose Pure Plumbing from an internet search and am extremely happy! The technician Alex was prompt, friendly and a joy to talk to, as was the young lady whom I scheduled the appointment with. The company had a very professional feel, utilizing technology to let me know when the tech was on the way and sending me the bid for service. The follow up call to make sure everything was working as I wanted it to was much appreciated. Even though I'm not sure if their price for service was the lowest, I would absolutely use them again as I believe I got my money's worth.

Thomas J.

03/04/2021 12:00:00 SA

The Pure Plumbing team made my worst nightmare as a new homeowner a breeze. A little over a month into owning my (older) home, I discovered a leak that caused havoc throughout my entryway and dining area. Donny came out to take a look within an hour or two and was quickly able to diagnose the problem. In that process, we discovered my water pipes were made of deteriorating garbage and should be replaced - which was just what I needed to hear as a new homeowner! I got a second opinion and quote from a competing company who didn't seem eager to get my business (ahem, Allstate Service Group), but Donny followed up and checked in with me multiple times to see what he could do to earn my business. He assigned his team to start my job the next business day and they were done within 3 1/2 days. Preston and Hector knocked the job out with ease and were great to work with, explaining their work every step of the way...even though I know nothing about plumbing and hadn't a clue what they were saying. They were respectful to me and my property, too. Plus, they provided partner companies immediately for water mitigation (QuickDry) and drywall repair (J&J) - hopefully I'll be back to normal soon!

I'll absolutely use Pure Plumbing for my plumbing services again in the future...hopefully the far, distant future.

Sean G.

07/12/2021 12:00:00 SA

Tried to get a quote from them, they said they needed to see the pipe. They said my pictures didnt show the pipe. I showed them the pipe itself, but they still wanted to see it now. waste of time

Lisa M.

12/27/2017

They replaced a boiler for us. I found them through yelp and it caught my eye how many awesome reviews they had and called them right away. It was 6-7 pm when I called and they were able to get someone out the next day. They gave us a quote and were ready to start the job right away. I was so happy we had hot water again the same day (our previous boiler started leaking everywhere and stopped heating - it was very old). The guys who came did another few things for us and we are very happy. They were very professional and we are very happy. Would recommend them to anyone and we are keeping their info for any future needs for a plumber.

Mark W.

05/07/2014 12:00:00 SA

The folks at Pure Plumbing were professional and just straight up nice from the initial talk on the phone all the way to the handshake after the service.

They gave me a courtesy call to let me know they were coming, then showed up right on time, looking and acting sharp. They assessed the problem quickly and thoroughly, then gave me a price which I thought was more than fair. They had my main line snaked and flowing again in no time.

I can't imagine having had a better experience. I won't hesitate to call Pure Plumbing for all my plumbing needs.

Joy M.

12/02/2018 12:00:00 SA

This review is way overdue. Kylie, who takes phone calls, is a most pleasant and efficient person. Del and Gabriel came out that day, in fact they happened to be nearby and arrived within, if I recall, 20 minutes. (It happened to be Black Friday.)

Del does pay attention to details, gave me a couple of options with no pressure to choose either or any option. After I chose to have a new water heater installed, he even threw in the 2 other small jobs I wanted done. That is the mark of a real professional, service-oriented establishment. Thank you, Del!

I must add that I have a water purification system that was blocking access to the water heater. One plumber that I called said that they wouldn't touch it; I would have to arrange for moving the system (meaning I would also have to pay the other company to come out a second time and reconnect the purification system after the water heater was replaced). Malarcky! Pure Plumbing had no issue with this. They did not damage the system, either, in handling it. Proof is in that I had salt delivered a couple of days ago, and the guy checked the system out and found everything in excellent condition. So there!

Pure Plumbing backs up their work with an outstanding warranty, too. They will also return to check the water heater, including the rod inside, in a year. I have dealt with about 4 companies, but have not seen anyone back up their work like Pure promises to do. So do you think I'm glad I had them do the job?

Tina K.

11/28/2018

THANK YOU PURE PLUMBING!!!
My water heater went out and I called Pure plumbing. The friendly woman who answered the phone answered my questions and she said he would be out from noon or so. They called back and pure plumber arrived earlier which was perfect for my schedule that day. Very professional, very knowledgeable and overall GREAT customer service.

I will refer my friends and family to Pure Plumbing always. I can't say a negative thing about this great team!! Thank you again for the great service and dependable team!!!

Anita F.

09/09/2021 12:00:00 SA

I would definitely give Pure Plumbing
10+ stars if I could.
They are a company that goes to great lengths to make sure their customers are taken care of.
They had somebody at my home in under two hours.
It starts at the management/supervisory level with Shawn all the way down to the girls answering the phones.
I want to give special recognition to Grant the technician who has come to my house twice, the last time being yesterday.
This young man is a total professional who is extremely polite to a level you don't see very much today.
He got my situation under control and did what it took to calm me down and assure me that everything would be taken care of. Not only did he fix the problem he made sure to be respectful of my home and its contents.
When he was finished he put everything back where it belonged and he totally cleaned up after himself to a point that if I hadn't seen him there with my own eyes I never would've known he was there.
All of the above being said this is a company that I would recommend highly. They are always there for their customers. They understand the urgency of the problems when they are called. They are willing to work with their customers to fit their individual circumstances.
I cannot thank the Pure Plumbing family for being there in my times of desperation.

Noreen N.

05/03/2016 12:00:00 SA

I called at 3 p.m. on a Friday worried that we had a slab leak. I had found Pure Plumbing on Angie's List, and was impressed with the woman who answered the phone quickly and efficiently. She scheduled an appointment for us for the next morning (Saturday). Saturday morning, we got helpful email/text updates confirming the plumber/Joe's timing. He arrived as promised, was professional and helpful, and fixed our (non-slab) leak without any problems. I was impressed by Joe's professional yet friendly demeanor, and thankful for his help. I was also impressed by the company's attention to detail--emailing us our estimate in real time, and emailing our receipt as soon as we paid. Pure Plumbing is a well-run business. If you have a plumbing problem, I would definitely recommend giving them a call.

Janess B.

3/18/2023

Our water heater started leaking suddenly Friday, so I used Yelp to find us someone to come fix it. I chose Pure Plumbing for having 24/7 availability. So I messaged Pure Plumbing and they called me asap. Mary provided great customer service and was able to schedule someone to come that morning.

The guy that came and fix it within 3hrs. We had hot water again!!

Staff was all very profesional, efficient, and provided good communication.

Colt B.

03/06/2017 12:00:00 SA

My elderly parents had a gas leak in their laundry room After calling out the gas company we decide to have some changes on the lines. Scheduling was super easy and very accommodating considering I called closer to the end of their business day. David B. and I believe Michael arrived on time the next morning, reviewed the request, supplied a quick estimate at a very good rate, and were able to start the modification immediately. They were extremely friendly to my family, clean, thorough, and completed the work efficiently. Great experience and I am comfortable that my elders are able to be safe in their home. Thank you!

Chris C.

7/16/2021

Had a great experience. Quick appointment booking via phone along with text and email confirmations prior to the technicians arrival. Daniel Diaz did a great job on my sink repair. He provided several repair options and suggestions for future work. Will hire again.

Mark A.

5/27/2015

Great experience with these guys. Their techs came well within the time promised and did the work fast and clean! The techs we had were knowledgeable and entertaining. We definitely recommend these guys.

Jun T.

8/31/2022

To write this post I have the screen magnified to the Max and I'm using voice to text to type this post because that's how annoyed I am with them.

They were called in to fix a hot water issue with a shower and check a slow flushing toilet for a possible clog.

They did the shower just fine, but with the toilet they cited issues with tree roots penetrating the pipes, an issue with the pipes sagging to cause water to pool without draining. They asked for a $1000 deposit and $4600 to address the issue and we asked them to just do the shower for now.

Another company came in and found no tree roots in the pipes, no sagging pipes, no standing water, and no blockage or pipe damage between the street and the house -- $450 charge.

So these folks tried to get more than 10 times the amount for an issue that didn't exist so I'm currently waiting for a refund on the remaining balance on my deposit that they said they would do.

I have medical complications that's left me almost blind and the technician was well aware of that as he said Oh that's right, you can't see the camera and told me how he removed roots with his hands .It wasn't until my brother-in-law stepped in that they agreed to lower the price to $1100, but at that point I was already done doing business with them as I no longer could trust them.

Richard B.

08/01/2023 12:00:00 SA

Amazing plumbing company!! Their customer service is amazing! From their friendly call center to the amazing technician Michael Hadley who serviced my needs. His work was top notch, clean, friendly and done correctly. I highly recommend this company for any plumbing needs.

Sunshine V.

2/18/2018

I am so impressed with this company! I highly recommend Pure Plumbing! They were fast, extremely reasonably priced and right before the technician showed up they sent me a text with his picture and a description of him, so I would know who to expect. That made me feel so much more comfortable about handling things with my husband at work! Matthew was even better in person! Such a friendly, great guy. He made it very easy to understand him and he never tried to push any extras on me! He even gave me a few helpful tips! Thanks Matthew! If I need any other plumbing services I will definitely ask for you by name!

Linda H.

03/08/2016 12:00:00 SA

I called Pure Plumbing as I noticed my hot water heater would not stop running and the tiles on my bathroom floor were hot! They came out that same afternoon. I had a slab leak and I had already done some research and knew that was as bad as it gets. But Mike Beebe assured me that he thought the work could be done without drilling through my tile floor. The work was done the following day by Mike and his partner. They went through the walls and located the correct pipes and fixed the problem in just a few hours. Yes, I have a few holes in the walls to have repaired, but it is a far less painful option than having a complete tile floor replaced.

Zachery H.

12/09/2020 12:00:00 SA

Del's the man! I moved recently from out of state where we don't have hard water issues so this is all new to me. Del was very professional, knowledgeable and patient with all my questions.

Not to mention Pure Plumbing as a company tells you ahead of time the technician will be coming with the proper protective gear as well as booties to protect your floor from outside dirt which we especially appreciate because we've had many deliveries, and most of them just bring in tons of dirt from outside on our carpet.

This is my go-to plumbing company for as long as I live here in Las Vegas!

Liza A.

11/22/2014

I had several faucets that need to be replaced, an outside valve to be replaced, the water heater to be flushed and two toilets to be fixed. Well Joe Haiston and his assistant came and gave us a fair estimate. They were very professional and thorough. I would highly recommend Pure Plumbingthem.

Steven W.

04/02/2018 12:00:00 SA

I called Pure to get a quote to change from an electric water heater to a gas tankless heater. After talking to Dave, decided to go for it. Dave and Michael came out the following Monday and began the work. Unfortunately we ran into several difficulties along the way. During it all, Dave and company kept me in the loop until ALL the permitting was done and work was complete.
The new unit is working GREAT. Many thanks to Dave, Michael, Noel, Kimberly, and everyone else that had anything do do with this install.
It was a learning experience for all..

Update!
Now that we have had the system for a while, we love it! We never run out of hot water, no matter how much we need. Nice when relatives come to visit. Best thing we've ever done. Thank you Pure for all you did.

Bill J.

08/01/2014 12:00:00 SA

I'm always a bit hesitant when trying a new plumber, but this time I was totally impressed with the service and the price so I now have a plumber I can trust. Andrew (Andy) Aranda was on time, professional, down to earth, and understanding when I mentioned I was on a budget. Andy detailed the problem clearly and gave me a couple options based on what needed to be done. He cleaned up after himself and did the job quickly.

If you're looking for a great plumber ask for Andrew! I'm sure you'll like his service as much as I did.

Pure Plumbing LLC: 1-855-702-PURE

Bill

Patrick J.

03/07/2020 12:00:00 SA

Strongly disappointed with Pure Plumbing. Our first experience with this company was getting a new water heater installed. Overpriced but we had to have one put in pronto. The technician promised us a free flush after 6 months. When I called and made an appointment, they didn't know anything about the free flush but went ahead and honored it. When a different technician arrived, he butchered-talked our existing water softener unit and insisted we get a new one so it wouldn't damage the water heater further. I'm not tech-savvy with this stuff and bought into his pitch. After having the new water softener installed, it didn't work. I called Pure Plumbing about the problem and they sent out another technician to troubleshoot. They found the head defective and replaced it. Another week later, water softener unit didn't work. Same process...another technician came out and replaced the unit. Yet another week or so later, the water softener unit didn't work. Pure Plumbing sent out another technician and replaced the whole unit again, but with a supposedly higher grade brand name unit (what brand name???) with no tags on it. Works like junk. Out a lot of money and time. I've given up on chasing down Pure Plumbing. Their products and service is poor, their technicians are all too cocky, and I've lost all faith in this company. I won't be using again. Our old 10 year old water softener worked far better than any of the new garbage they installed.

Kenneth W.

02/11/2015 12:00:00 SA

Pure Plumbing cleaned the SH*T outta my pipes! Literally! Joe was far more knowledgable than the two other plumbers that ultimately couldn't finish the job. My only regret was not finding them sooner. They showed up same day, on time, and actually at the front end of the 2 hr ETA window, as well as shooting me a text when he was heading my way. He stuck a camera down the pipe on the roof above my bathroom, showed me the clog, ran a water jet down the same pipe to blast out the build-up, then showed me the cleaned out pipe on the camera. Problem solved! This all ran me $459, which seemed a little on the expensive side, but it's probably just because Joe made it look so easy, and if there's one thing I've learned this week it's that you get what you pay for when it comes to your plumbing. Pure Plumbing ain't no Mickey Mouse operation! You've got nothing to lose by calling them, since they don't charge for the initial inspection or for anything that doesn't work. Thanks, Kate and Joe!

Linda A.

03/06/2014 12:00:00 SA

I was in my guest bathroom and decided to flush the toilet, as I don't use that bathroom very often. Next thing I knew there was water all over the floor and I wasn't sure what was the source. Upon closer inspection I learned that there was a crack in the tank. I called Pure, they came out that same day and gave me a free estimate. They were efficient, on time, professional and clean. They even looked good and smelled good! Andy made a call to located the proper fixture. He told me if he had gotten to them 15 minutes earlier, they would have a new toilet in place that day. No worries, Andy was back first thing in the morning. Within 90 minutes I had a new water saving toilet. They left my bathroom cleaner than it was before they came. This is very impressive! They don't charge by the hour, they offer a flat rate including parts and labor. I recommend Pure to anyone who needs worry free, cost effective, professional service!

Linda A.

Elaine M.

6/22/2018

We had a leak coming from the lines going to our water softener. The business was courteous and professional during the booking process and was prompt in scheduling someone to come out. A young technician arrived and was unsure of the type of piping we had coming out of our walls. He ended up leaving and coming back with a clamp for what he called a temporary fix and told us he would give a piece of the pipe to the owner who would follow up with a phone call by the next day at the latest explaining to us exactly what type of piping we had and if it was the good or bad stuff. We were charged $225 for a temporary fix with no guarantees that it would not leak again. It has now been over a week since they came and there have been no phone calls or follow ups to let us know what is going on. In the end, they dropped the ball on us after getting $225 to put a temporary clamp on... Disappointing!

Dani R.

3/26/2017

I am a tenant at an apartment complex and pure plumbing was hire by the property management to replace all old water heaters! Peter was the plumber who was responsible for all the work needed to be done and he did
A fantastic job and specially by respecting my home and keeping it clean! Thank you Pure plumbing and Peter!!

Tom T.

6/15/2023

Got our water heater from Pure plumbing. Super professional crew. When the tank failed, they had someone come out and replace it pretty quick under warranty. Been getting yearly check ups on the system. Diego is the man. Make sure you request him, a true local born and raised. He explained everything throughly and was very knowledgeable.

Vikki D.

11/04/2022 12:00:00 SA

Daron was my service provider. He was great and knowledgeable. He went above and beyond. He inspected the entire home and provided me with some recommendations.

I'm from the Bay Area. I've worked with plumbers from that area. Pure plumbing is a pricey than I expected for the Vegas area. I was also surprised to learn they do not provide you their labor and parts cost separately - it's embedded in the total. You would have to do your research.

I would definitely not rule the out if cost is no issue.

Matt H.

8/16/2018

Juan from Pure Plumbing did an excellent job replacing our garbage disposal. He was very knowledgeable about the problem we were experiencing and the best solution. The price was fair and Juan was very friendly. I recommend Pure Plumbing.

C. J.

1/19/2015

We had such a great experience with Pure Plumbing.

We needed a plumber because our 10 yr. old washing machine was majorly leaking water. We tried a few things ourselves but nothing worked. So, we went out and bought a brand new washer. Well, the first time we used it, we had the same problem (water everywhere). At that point, we decided to call a plumber.

We asked around and nobody knew of a good plumber. We were really anxious about picking a plumber without a referral because we didn't want to get hustled and ripped off. We'd heard some horror stories.

After a lot of research, we decided to go with Pure Plumbing. We called on a Sunday and Michael Day (our technician) showed up in less than an hour. Wow!

After trying a couple things that didn't work out he figured out what was wrong and fixed the problem. I was totally freaked out because he had to cut into our wall but he was very conservative, did a great job and cleaned up nicely. He also gave us referrals in case we needed someone to come out and patch it up for us. The things he tried that didn't work out were applied to our bill. The remaining balance was very reasonable and totally worth it! Also, the entire transaction was done electronically. So, there wasn't a bunch of paperwork and things for us to sign. Michael e-mailed us our receipt and we reviewed it with him before he left. Super easy!

About a week later we received a HAND WRITTEN thank you card and a Starbucks gift card. How many places do that kind of stuff anymore? Clearly, they appreciate their customers.

We would definitely use Pure Plumbing again and will recommend them to all our friends and family from now on.

Joseph R.

7/21/2021

We wanted a water softener installed and some ew toilets too, not only did they give us a full price breakdown for a high and low budget project, but we were able to customize as well. All the work was done great and in. A day.

Kim I.

03/07/2021 12:00:00 SA

We found a leak from a pipe on the side of our house on a Sunday night and Tony was here within an hour. He was knowledgeable, friendly, and efficient. Will took my initial call and he was friendly and professional. We will only be using Pure Plumbing from now on. Thanks!

Jessica S.

8/20/2017

David was incredibly helpful and nice!! I appreciated his quick and friendly service. Will highly recommend this company for their fast same day service and feee estimates

Stephanie C.

3/25/2019

After having a problem reoccur after thinking I got it fixed, I thought it was my fault. I emailed pure plumbing to request a quote. Laila responded immediately. She was very helpful and got me an appointment the same day. My technician David came out, assessed the problem and gave me different options in how to fix it. He was very clear and concise, never try to sell me something that I didn't need. He assured me multiple times that this wasn't my fault and that something more was going on. He walked me through everything that he was doing in a way that I could understand. David did an amazing job and even talked with my son for a little bit while he worked. I could not have asked for a better technician! Thank you David!!

Sneaky P.

1/25/2018

Callled made apt confirmed by email and text job was done by Steven . He did outstanding job very professional and nice we hav made apt for water softener to be installed next month great company

Ronnie C.

11/16/2015

My water softer went out and i tried to fix/repair myself. needless to say i got myself in trouble and knocked out the hot water and heat in my house.

one yelp search and a late night call later, Matt from Pure Plumbing arrived. 1 hour after my initial call heat was being restored and hot water flowed. couldn't ask for a more polite, more knowledgeable individual. $320 for the late call and parts....well worth it.

i am a las vegas resident for over 20 years and have seen the good/bad/ugly of customer service. the service PP provided was top notch and they will continue to get my business whenever the need arises.

lastly, 3 days after the service call, i received a hand written thank you card with a starbucks gift card.

5 STARS Pure Plumbing. excellent job from start to finish.

Terry L.

6/28/2023

I had a leak since last Friday night. I turned off the water at the advise of a plumber who was supposed to come over Sunday to fix it. Well, he never showed. I called Pure Plumbing. Everyone I talked to was very courteous. They listened to me and then helped me schedule an appointment to get repairs done. It's my own fault that I had to wait till today to get them here. But once Travis got here--professional all the way. He went over what he was going to do and the whole Pure Plumbing experience. Travis gave me the cost of the fix and away we went. I went back inside my house and about an hour later he let me know that all was done and the water was back on. I inspected the work. No leaks! Water on! Success. Once again everyone was kind and worked with me on scheduling and fixing.
Thank You Pure Plumbing. Your number is now in my phone for my next plumbing adventure.

Jill D.

7/30/2018

Jayson was prompt and knowledgeable. We had a water filtration system put in and he gave us our best options that were exactly what we needed and wanted. Jayson knew what he was doing and was able to problem solve any other questions I had.

Deedles H.

04/12/2016 12:00:00 SA

These folks are great! Will recommend to everyone!
Great customer service from the initial call, to the dispatching and then the on-site technician. Same day service on a Saturday in our case and again I say.... AWESOME company to work with.
Thank you Andrew, family and office for making a bad timed maintenance issue on our side, fixable in a timely manner with your help.
Sincerely ~McD family~

Derek C.

10/21/2014

Client referred them to me. Schedule an appointment for a water softening system quote. Wow, someone actually showed up on time in Las Vegas. Joe was very courteous and explained the options. He went through my whole house and checked things out (no charge). I decided to go with the Halo 5 system, Joe was able to install it the same day and showed me how everything works. Not the cheapest, not the most expensive, but I'm willing to pay a little more for good service. I would refer them to my mother.

.

Andy Y.

9/17/2019

Jason just came by and was very professional and honest. I cannot explain how happy I am with the service that you provided and the suggestions. Please give this man a raise because he definitely deserves it

D'Angelo V.

08/12/2022 12:00:00 SA

The highlight of my service with Pure Plumbing was our technician Diego. Great gentleman and very knowledgeable and answered all 400 of my questions. As soon as he got there, I let him know the main issue but then I also let him know all the other plumbing issues around the house to which he obliged and was happy to assist. Being a first time home buyer I had no clue about the pipe networks of the home and wanted to learn as much as I can because I'm a millennial and I'm cheap so I want to do as much as I can on my own. Diego answered all of them, was very transparent in every answer, taught me about the pre-existing conditions of the house, taught me new conditions of the Uponor pipes, how to expand pipes to replace them. Diego came out to fix a pipe leak from an improperly installed Uponor pipe which bent and exposed a small opening over time, where 70 psi water gradually exited through and leaked, dampening my downstairs bathroom ceiling. He fixed that no issues. I had a lot of questions about my soon to be failing water heater system, and also about replacing it with a tankless water heater. He was very transparent and taught me a bunch of things when it came to this process and I am very grateful to have had Diego as our technician. When finances are right, I will be personally requesting for Diego to replace our water heater.

Bess J.

4/21/2019

Very good service!!! David was very helpful n friendly definitely i would strongly recommend if you need plumbing work done!

Ashley C.

01/02/2016 12:00:00 SA

I had an issue with my water heater, they came out within hours that morning. They replaced my water heater and we had hot water by the afternoon. From the phone call to the installment the staff at Pure plumbing was helpful, reliable, and courteous. I highly recommend Pure plumbing.

Clay O.

12/02/2014 12:00:00 SA

Pure Plumbing installed a water heater and repaired a shutoff value in our home. Their technician arrived on time, was extremely knowledgeable and courteous.
Not only was the price very reasonable and the service excellent, we received a thank-you card with a Starbucks card enclosed.
I highly recommend Pure Plumbing.

Dana W.

8/27/2017

I just purchased and had installed a Rinnai tankless water heater. I couldn't be happier with the entire process Pure Plumbing delivered on from start to finish. Scott came out and presented my husband and I with a proposal and pricing, explained exactly what would happen during the replacement of our old water tank to this new tankless system, and answered any questions or concerns we had, He and his associate Adrian did a remarkable job and I couldn't be happier. Scott delivered on everything he committed to and his work was meticulous. Pure Plumbing is lucky to have this level of professionals working for them, and I was even luckier that they installed my new water heating system. Thanks Scott and Adrian!!!! Dana

Aoi A.

4/28/2015

So i called today to get an estimate to replace a main shut off valve, and they gave me an estimate for $600. The valve itself cost $37 at home depot, they guys Matt and Matt were super friendly, and the customer service was on point, but the amount they charger for labor is ridiculous. i wouldn't recommend these guys to any one that needs honest work done.

Clark A.

7/18/2017

David and Kennan came in earlier than expected. The leak in my toilet was fixed in no time and 2 main parts were replaced for a reasonable price. They are professional. They even have footies that they place when they go inside your house and treat everyone respectfully. I will call them again for another project and I would definitely recommend them to family friends.

Rahni W.

01/01/2022 12:00:00 SA

Our water heater went out on Thanksgiving day. What timing, right? Had we known they were open, we would have called them first! We ended up calling a different company who sent someone over but was honest about only just beginning to support water heaters. They (very responsibly) recommended we try to find another company and actually mentioned this one. We called the next day and they were able to come out right away. Not only were the staff incredibly professional, timely, and knowledgeable, they took the time and exercised the patience to answer all our questions about what the best options were for us and our goals. They were then able to quickly schedule the installation and coordinate with the city for inspection, final approval, and final gas hookup. Kudos to Kyle G., Daniel D., Wayne G., Travis L. and Lacy with permitting on providing a kind, professional and -- quite frankly -- outstanding experience getting us through a tough and stressful situation. Hands down this company is truly exceptional and we will definitely be using them in the future any time the need arises and recommending to all our friends and family!

Just outstanding!

Loan L.

8/30/2016

So far so good! They're here now and very much on time. Tyler and James are changing the 2 angle stop valves under my kitchen sink and took a look at my guest washroom as well. Tyler gave some informative information for future reference as well. A++ on professionalism. Update coming soon after the job is done.

Linda G.

3/22/2019

Tony and Austin came out and replaced our hot water heater with a new one. Tony is very knowledgeable and made some great recommendations that were cost effective and within our budget. They make a great team and we had hot water in no time. We were able to use one of the coupons on the website which helped offset the cost. Very pleased with the service and they will be out go to for all our plumbing needs.

Richard H.

03/07/2019 12:00:00 SA

Had the hot water heater burst just before 6pm. Called Pure Plumbing and they said they could be out to quote the repairs. David showed up in less than an hour, quoted a fair price and had us back with hot water before 9pm. Fantastic customer service from the initial call to the work completion.

AJ B.

5/20/2020

I contacted PURE to solve a problem with my Rinnai tankless water heater giving me intermittent hot water. Jason M was sent promptly and provided courteous and knowledgeable service. He found I needed a new pressure regulator valve on the mainline into the home and needed to replace a faulty check valve on the recirculation line. To start, let me say it was clearly my decision to agree to their pricing. Nobody held a gun to my to my head. I only agreed because of Covid19 and trying to restrict traffic into my home. I was charged $801 after a 10%discount for 45 mins of diagnosis, $280 parts( found on amazon) which took 1.25 hours at max to install. That translates to more than $250/hr labor. Contacted Pure a few days afterward to inquire what their hourly rate was. I was told they don't have an hourly rate and only charge by the job. I was told since they were one of the biggest companies in Las Vegas ,they had high overhead which justifies their pricing.
Just be forewarned, they do good work at a ridiculous price. If i had done my homework and researched parts pricing I would never have agreed to such an OVERPRICED job. I could have done this myself in 30 mins with the parts.

Cassidy K.

3/23/2017

Excellent service!!! Arrival time was nothing less than heroic, and diagnosis was spot on. Pure Plumbing was able to help us through two major projects in the last 2 years, and both times we couldn't have asked for a better company and tight knit hard-working, professional, group of folks. The most recent issue we had was and is not an easy one; a pipe burst underneath the foundation of our home leading to an undetected leak on the surface causing flooding to our kitchen area. It was quickly diagnosed and found by Peter from Pure Plumbing, and resolved just as fast. Peter was a great reflection of a solid company that should serve as the example to small businesses everywhere. He knew when to keep things light considering the severity of the situation, but also knew exactly when to explain the details of the problem and provide professional opinion and guidance on next steps. Peter was able to get the job done in 1 day (when it should have taken well beyond that), and had us in touch with all the right people to help us through the rest. Well done, again, Pure Plumbing! You've earned customers for life.

Jim O.

9/17/2018

I called and received a slot to fix my hot water heater between 6-8 p.m. Surprise! Pure Plumbing called at 1:30 and said there was a cancellation, could the technician come in about 30 minutes ? Yes, ma'am!
Opio and Pierre arrived promptly. Initial diagnosis was to replace the thermocouple. Upon removal, it was rusted and the lower half of the tank was too. We had to replace the heater. They took about two and a half hours from start to finish. Very polite, gregarious and personable gentlemen. I brought them iced tea and iced water throughout the job because it was HOT! They were appreciative.
This is a professional company. I reccomend them and will use them again.

Aaron K.

1/24/2016

Had someone come out to my rental property to replace the washing machine water valves. Asked the lady on the phone two times if there was a fee for coming out for an estimate since they don't give them over the phone and was told no. He comes out and tells the tenant it's not the valve but the drain hose wasn't seated right. He put a new 10$ longer drain piece in there and I was charged 125 as a service fee. The lesson to take away from this is to make sure you know what the problem is or you will be swindled out of money for a service fee. 65 would be reasonable but 125?

Anita F.

12/02/2022 12:00:00 SA

Had Jason M come over and work on a leak I had in my bathroom. He gave me different options for work that needed to be done. Jason M was very professional and knowledgeable. I was estimating the work would take a couple of hours to complete, but he was done in about an hour. I'll definitely use Pure Plumbing again for work I need to have done.

Ann H.

02/06/2019 12:00:00 SA

Tony is a stellar employee who goes above and beyond the call of duty. He replaced some water valves on my water heater and did an excellent job. I was confused about the kind of heating system in my condo, and he thoroughly explained the heating process. He recommended another company to fix my heating problem. I asked if I could call him when the heating company arrived in case they had any questions. Today the heating company came to my house, he needed questions answered. I promptly called Pure Plumbing, asked them to contact Tony, and have him call me. He called my home within 5 minutes, explained everything to the ac/heating technician, and everything was promptly done. FYI - Pure Plumbing installed my toilet, called me in two weeks to make sure everything was ok, then two weeks later sent me a thank you note. How many companies in Las Vegas send thank you notes. Great company, you will not be disappointed.

Elaine M.

08/06/2019 12:00:00 SA

OMG where to begin!? We had a plumbing situation that started back in May ... we finally got everything done yesterday (6 August). From the Owner (Andy), the Office Manager (Jeff) down to all the technicians they couldn't have worked harder or been more helpful and concerned to get the job done, get it done right, and keep us informed every step of the way. TEN STARS!!! Elaine.

Edzchang G.

07/06/2021 12:00:00 SA

Called them for our broken water softener bcoz they were the referred plumbing company that we should call whenever there's something wrong w/our water softener...It took 3 plumbers for us to realize what their real intention was. 3 plumbers who came to our house on different months but none of them know what's wrong with our water softener. How can they not know what's wrong with it? Coz all they do is ask me if I want to purchase their water softener instead. Giving me prices of their water softener and all about their product. No wonder the company where I bought our water softener cut their ties to this company.

Emanuel D.

02/08/2018 12:00:00 SA

Today was a long one! So Jack came out on the call, very courteous helped verify the warranty on my failed water heater. He managed to take it out but bent the recirculating pump 1/2 copper line. Instead of un-soldering the line to fit the water heater out they just forced it out. They went and picked up a replacement and installed it then plumbed the line and showed me that one elbow broke off and said it was due to corrosion. They replaced that part the turned everything on. Everything looked and worked fine until I noticed moisture on the copper line. It was leaking from the bottom of an elbow which they decided to salvage. They assured me it wasn't a leak but transpiration. Then his apprentice smells gas. They use the blue magic spray to check the gas line and assured me everything was ok. By this time there was small drips from the recirculating valve elbow so they took ownership and replaced the valve and elbow. Great ! Finally, they leave and a few hours later I smell strong gas odor in the garage. I decide to mix water and dish soap in a bottle and found the leak! This is almost embarrassing as they not only failed or identify the damage to the pipe but also failed to leak check the entire installation. This could be a safety concern to anyone especially if we weren't home to identify the discrepancy's! Someone else is now on they way out to fix the leak past 7:30pm. This should of taken 3 hours at most! I don't feel confident that this company could provide piece of mind to the consumer. The workers were friendly but may require additional training before they leave their half ass work. I paid $475 with a coupon and they wasted my entire day and failed to provide a safe environment for my family. I'm very disappointed in the type of service our valley has to put up with. This is coming from a Civil Engineer that works for DOE. I can't recommend them to anyone with this quality of work. This warrants partial refund ! If the water heater would of been out of warranty they charge $1100 for the job. That's theft! Always check other people's work because if they aren't working on something they own they just don't care ! I respect the job but it has to be done right.

UPDATE:
The person on call came out and wasn't able to resolve the gas leak tonight. Failed to thread back the gas pilot line... but claimed it's a manufacturer error and that the threads are angled and won't receive the ferrule ring. Funny it was threaded before... anyways he isolated the gas and said he will resume to replace the control valve unit in the morning. Meaning I'm out of hot water for another night ! What a joke ! Even if the unit was faulty they failed to check properly especially noticing the gas leak odor. This almost warrants an action news segment.

RESOLUTION:
Jeff Laney (service manager) and Jack returned this morning and replaced the previous water heater with a Bradford White and refunded me the entire amount. He made it clear that safety is his main concern and he wanted to rectify the previous work himself. He assured me the company's standards were misconstrued through my experience yesterday and offered to warranty his work for 6years. On customer service he deserves 5stars no doubt. My two days time wasted can't be returned no matter what, but the amount of water wasted will be covered by the refund. I am satisfied with the resolution 100%. If the company's approach was like this from the start they would be deserving the 5star rating shown on yelp and the labour price. I'll consider this a marginal case; it was addressed exceptionally well! Jeff Laney truly cares about his customers and the community and will address his expectations to the employees. Based on today service, I would recommend the company to others.

Bridget K.

02/10/2020 12:00:00 SA

Wonderful customer service, start to finish! Pure Plumbing installed a replacement water softener years ago and I was happy with the service. Yesterday morning my water heater leaked and died. I usually just go through my home warranty company, but since this was my 3rd? or 4th? broken, leaking water heater in only 8 years (!), I thought I should buy a reliable replacement myself. The company assigned by the home warranty couldn't come out until tomorrow, and another company that a friend referred hasn't gotten back to me all day. I called Pure Plumbing at 12:15pm today, by 1:45 the technician was at my house, and by 5:45 I have a brand new water heater up and running (would have been even sooner but for a run to the warehouse to get the larger model I wanted). Great, knowledgeable, and pleasant, communication throughout, even got a text message with the technician's photo and short bio when he was on his way out. All of my pestering questions were answered too. In a world where customer service just gets worse and worse, Pure Plumbing is a welcome example of how things should be done!

Victoria G.

9/14/2017

I discovered water under my kitchen sink. Fortunately, I found a coupon for PURE Plumbing in one of the local coupon books mailed out in our Summerlin area. I called PURE Plumbing and got an appointment for 2 days later. I was given a 2 hour window. They called the night before to confirm. I received a call before the window started letting me know the Tech would soon be on the way. I received a text message when the Tech had left. Mathew arrived, diagnosed the problem and gave me a choice of two products. He left to pick up the part I wanted. He had the leak repaired all with in the originally quoted 2 hour window.

I had previously contacted a 5-Star rated Yelp plumber to repair my leak. I was given a 3 hour window for their Tech's arrival. I waited the 3 hours plus another 30 minutes and got a call that their tech would be delayed 1-2 hours. Needless to say, I declined to reschedule after wasting my entire morning.

I'm so glad I called PURE Plumbing. Mathew was very professional and did a fantastic job replacing my garbage disposal. The cost was reasonable and I was able to use a coupon. This company deserves a 5-Stare Yelp rating!!!

Marylou B.

02/04/2015 12:00:00 SA

I recommend Pure Plumbing for any plumbing problem/issues you might have. They're very quick, dependable, and honest. No hassle and they will work around your schedule. Great job!!!

Nicole C.

03/05/2022 12:00:00 SA

I'm waiting to get the details, but my 75 year old mother told me she paid a RIDICULOUS amount of money for this company to come out a snake a clogged kitchen sink. And when the guy was there, he tried to upsell her a $2000 service, when she told him she was on social security he offered financing.
This tech saw an elderly lady in a decent neighborhood and tried to scam her for $2000.
Now they're messaging her nonstop asking about how their service was and asking her to leave a review - that's how they get 5 stars on here.
Read the rest of the negative reviews, you'll see a pattern.

Andrew T.

04/10/2018 12:00:00 SA

Donnie and David came to fix a broken fixture in the wall that was leaking. Great communication from the office and from the guys who came out. Reasonable price, they did the repair quickly. Nice and helpful guys, and went above and beyond. Highly recommend.

Cynthia L.

11/10/2020 12:00:00 SA

Anthony was punctual, professional, polite, and very knowledgeable. I'm selling my home and needed a few issues taken care of before the inspector showed up the following day. Anthony fixed all repairs quickly and for a very reasonable price. I have relied on Pure Plumbing for all of my plumbing related needs for the past few years and they have never been anything other than amazing!

James O.

2/29/2016

This company deserves five stars. They were very fast, friendly, and informative. The employee Tyler gave me options to choose from and once I made the decision he informed us that he would have another coworker named Jeff to help him get the work done faster. They were getting the work done in a timely manner. They started at 8am and didn't finish until 7pm though it was a large job. Both of them were funny and great company as we waited and they explained what they were doing each time we asked what they were doing and showed us how the new water heater worked step by step and even told us about the warranty and that we can call them back to do maintenance whenever an issue comes up. They were very helpful and offered us great tips on keeping our new water heater in good working order. They even arranged for an electrician to come over during the job. The final invoice was reasonable for the amount of work done and we would highly recommend this company.

Steven S.

10/31/2018

We just had a home built and had a whole home water filtration system installed by Jayson. He was an outstanding installer. He took great care to ensure that our new epoxy floor was not damaged. The EWS system is great and we are very satisfied with the prompt and profession work that Jayson performed. I highly recommend Pure Plumbing and Jayson!

Lori L.

11/13/2013

We had these guys change out a cheap builder kitchen faucet for us. There were on time and answered all of our questions. The faucet was installed quickly and efficiently. It also works perfectly. We will be using this company for all of our plumbing needs. Now to save up for that tankless water heater.

Jamie C.

10/30/2013

Had a small leak in the waterline coming into the hot water tank. Pure didn't have any immediate openings, so we were forced to go with another company. This other company comes in to fix what seems like a small problem, and creates total chaos in the garage!
The small leak turns into a break in the flex line, spraying water which is soaking half the garage. Long story short, my guy randomly gets a call that Pure finished a job early and they can swing by. So my guy kicks out Joe Blow plumber, and Andy & Travis come to save the day.

These guys fixed the problem for 1/2 the price, and went above and beyond to help clean up the disaster that the other guys made.
We'll call Andy & Travis from now on, and did I mention they are cute too! ;)

Richard E.

12/17/2016

Good work but incredibly shady/inept on their business dealings.

I had a sewer leak that they diagnosed. The amount to pay was more than I had cash available, but they agreed to accept half payment immediately and take payment on the remaining in two weeks. They requested a post dated check for the remainder.

They did the work and I was happy with what they did, but then I found they had cashed both checks. Cashed both of them when they knew I did not have the money then.

I cannot tell you the bounced check fees and angry creditors I had to wade through because these idiots played fast and loose. They got their money so they were happy.

Do not make payments to these people. Do not give them a post dated check. If you cannot pay these guys cash up front then go somewhere far away.

Garyce H.

4/30/2018

I had a garbage disposal installed by anytime plumbing 2 years ago. Had a leak and noticed all my screws were loose. I called them and they sent out a tech to give an estimate. The tech gave me an outrageous quote. My thinking was, since it's only been two years, why not fix it for free or little cost? Nonetheless I googled some new plumbers and set up an appointment with Pure. My tech Mekie was wonderful!! He was very detailed and professional! Took the time to answer my questions and show me what was wrong. Turns out anytime plumbing did a horrible job and since they don't back they're work, i will be sticking with Mekie and Pure Plumbing!!

Glenn W.

08/04/2016 12:00:00 SA

Mike Day and Pure Plumbing surpassed ALL my expectations for fast and lowest cost replacement of my 14 year old Rheem gas water heater. I purchased the new water heater from Home Depot along with all the connecting lines. Mike arrived earlier than expected, had entire job done in less than 90 minutes and left everything cleaner than when he arrived. Bottom Line: I got quotes from 4 other plumbers before calling Pure Plumbing and these guys beat them all in every respect including providing the connecting lines for less than Home Depot prices.

Roberto D.

8/25/2020

Just needed somebody to tap into our kitchen sink line and add a, much needed, outside hose hookup. We set up the appointment with Pure and we were assigned Del. Also being in customer service, I know it's important, and Pure delivers that! From quick replies, to the text with Del's info and picture, to Del's punctual and professional attitude, I can highly recommend Pure. And with all that, super reasonable price.

Susan S.

06/04/2020 12:00:00 SA

I went online to Pure Plumbing's website and began a conversation starting with my problem. Then I rec'd a call from the office person who was extremely helpful. The scheduler put me on the docket for the day and before I knew it someone was on the way. Brian, the tech, was knowledgeable, courteous and fast. I will never use another company as Pure Plumbing turned out to be the best of plumbing companies I have hired. He took the time to explain in detail every step of the process. He gave me estimates for various things and I felt no pressure whatsoever. I simply cannot give them a good enough recommendation. They are truly the best~!

Mike V.

11/02/2016 12:00:00 SA

When a plumbing emergency of a backed up toilet happened late on a Sunday afternoon. I immediately turned off the water and grabbed a plunger. To no avail and not having tools nearby I looked up Pure Pluming and was assisted by a very nice receptionist who took down my information and informed me that I would be getting a call from the plumber in about 15 minutes. Within 5 minutes I got a call from the plumber, Steve - from Seattle I believe was his name informing me he was on his way.
Steve quickly diagnosed the problem which was a blockage in the pipes to the street. After less than 30 mins the blockage was cleared and cleaned up and learned a bit about the design of Las Vegas home plumbing. So after 1 hour since calling Pure the plumber has arrived fixed the issue and were all up and running.
Pure Plumbing also followed up with a thank you card thanking me for their business. A great company that I would highly recommend everyone to use.

Thanks Pure Plumbing and Steve!

Vanessa W.

12/18/2018

We just had the pleasure of working with Pure Plumbing through our rental property. We ran into a slab leak in our place and it STUNK! Literally.

Our property owner trusts Pure and called them first. Due to holidays and high demand, Pure wouldn't be able to get to us for a week. The owners called another company who ended up with a high estimate, so the owner wanted a second opinion from Pure. Pure won the bid and I'm glad because even before they stepped foot on the property, Pure was exceptionally polite and personable!

They send a pre visit text with a little story on Alex, who was kind and polite. He shook my hand and you could tell he was patient because he even waited for me to invite him in. After we were able to set up an appt for the team to come out, which I forgot the woman's name but she was lovely to work with also, we were introduced to Jake and Gilbert.

Jake smiled and was exceptionally sweet and pleasant the ENTIRE time. It was like he actually VALUED working for Pure. How often do you run into that?! Gilbert was very personable having started conversations with whichever family member was around, and not in a more talk, less work way!

They estimated the work being done in 3 days but it only took two, and that was working from 8-5 one day and 9-2 or 3 the following.

Jake and Gilbert really tried to keep us from having to go even a night with the water shut off! They worked to the point where we only went a few hours and THEY still felt that was too long!

CLEARLY I am pleased with their service and cannot say enough about it. Now all that is left is covering/repairing the holes they had to cut for re-piping purposes throughout the house. Thank goodness this is a rental!!

Pete G.

2/28/2020

So I thought I would give an update ! On a company that did a great job on our first go around. Well not so much on a service I requested recently ! Mind you I am mechanically-technically inclined . But short on time . So I decided to call pure plumbing to change out our kitchen faucet and osmosis dispenser . Something I can do on my own but decided to call the professionals to do as I am busy . I made an appointment for a tech to come out and was given a window from 10 to 5 . Tech shows up at 4 . To give us an estimate of $850 for a job either I can do my self for free or should cost no more than $350.00 . Tech called his boss and dropped it down to the $500 range . Wow what a difference in price . I have now decided to take the time to install myself! I am not happy with this company and the prices they expect people to pay. I know for a fact an hour and a half job does not cost as much as they quoted . In future make sure you get other quotes or do it yourself . As the YouTube video they put out is definitely not the quote or service we received .
youtu.be/waZQVaF10Es

Julie B.

10/26/2018

Very professional and prompt service! Austin was our technician and detected the problem quickly. So happy to find out we did not have a major leak, the issue was resolved to our satisfaction and felt pricing was fair based upon the work completed. Great experience and will definitely use Pure Plumbing again in the future - highly recommend and thank you Austin!

Del T.

7/28/2015

Great to do business with. Quick, friendly and thorough. Would definitely recommend them.

Isabel W.

8/27/2017

Pure Plumbing it is a great company. It is the second time we use this company. David Technician came to fix and replace an angle stop in our left sink in the bathroom. He was so professional and he came in a Sunday night as he promised 45 minutes to 1 hour. He came in less of that time. David fixed our problem in less that 30 minutes. This company has reasonable prices and great technicians.

Bruce L.

02/04/2015 12:00:00 SA

I called at least 10 places to compare prices to install a tankless water heater. I'm glad I went with Pure Plumbing. Their prices was very reasonable, and service top notch.
My technician, Matt Harbison, was always friendly and professional. He did a very good job in the installation of my Rinnai tankless water heater. Pure plumbing always send out a text alert before your technician arrives and another in email form. a week After my install was complete, I got a thank you card from Pure Plumbing and a nice little surprise, StarBucks gift card. Thank you.

Amber E.

08/09/2018 12:00:00 SA

Garbage disposal was clogged - and fixed with no hassle super quick & easy! The tech Del was amazing!!

Jenne S.

4/25/2022

My Fiance was out of town for the weekend celebrating his Birthday with friends so of course that meant if something was going to break it would be this weekend when I'm alone. No hot water the next morning. My brother and sister-in-law came over to help me and we determined it needed replaced.

My Sister-in-law recommended Pure Plumbing. The on-call tech at the time, Juan Castillo, was able to immediately provide me with exact quotes over the phone for us to discuss while we waited for him to arrive to replace my water heater. We called around 7pm and not even 2 hours later I had a new water heater. He was friendly, very knowledgeable, and was a pleasure to talk to while he worked. He even offered assistance and recommendations for other plumbing related issues I had (such as my busted water softener) while we waited for the old water heater to drain.

Having only owned this home for a year and having had a several stressful experiences with hiring professions with projects it was a huge breath of fresh air to have someone come to our aid who exceeded expectations. I've hired landscapers, handyman services, painters, carpet cleaners, and even the movers we hired when we bought the house were all less than ideal experiences. At no point did I have any issues with Juan and Pure plumbing and will be keeping their contact information for the future.

Merrie F.

03/01/2023 12:00:00 SA

I had been using a different company for the past 17 years. However in wanting to get a second opinion, I reached out to Pure Plumbing and am I happy I did! Eddie was sent to give me an estimate. He was up in my attic for over 2 hours taking videos. In doing this he was able to show me what had been done before and what needed to be replaced and why. His knowledge and easy way of explaining things helped me to trust him.. As a result I knew that I needed to give him my business. He went that extra mile for me and even brought me two portable heating devices so I wouldn't freeze while work was being done! Impressive to say the least.

He then returned another day with two other technicians to do the job. This job included a new evaporator coil, furnace, AND ductwork which was completed in one full work day. Truly impressive work by these three hard working gentlemen.

In reaching out to Pure Plumbing & Air, make sure to ask for Eddie as you will NOT be disappointed!

Kevin M.

10/12/2016 12:00:00 SA

Garbage disposal issue. Quick response to set appointment. Text and email notifications when arriving. Alex identified our issue and corrected it in a timely fashion.

Alicia M.

8/24/2021

We are Absolutely pleased with the service provided by Donny Chapman of Pure Plumbing. He was pleasant to work with, explained our options and most importantly got the job done! Thank you so much! We really appreciate the efficient friendly service.

JT T.

5/23/2019

Hi everyone. This is the best plumbing company and team anyone can have in Las Vegas and perhaps west of Mississippi. I actually found out about this company because they were working at mi neighbor. I went in to ask a few plumbing questions to the plumber, Mr. Nick S. OMG, when he took off his sunglasses, I was like...yes, come inside and break every pipe and put them back again. Lol just kidding. He was very professional, knowledgeable, eloquent. You know breaking down plumbing jargons into housewife vocabulary...like what, when, and how much. I got potable water system (get the best one...its worth it) coz I always think of my Captain America plumber every time I drink. That's worth all the money in the world. So call Pure Plumbing for all your plumbing needs. The whole team is phenomenal and extremely professional. But then if you get Mr. Nick S., then you win a jackpot. (Dang...that girl who married him...I better not run into her at a bar...I'll just toast to her. One lucky gal...Im still pissed off...another Cosmo please). LOL again, just kidding This review is every bit as serious. Thanks for reading. JT.

Raechel C.

11/07/2017 12:00:00 SA

Called and set my appointment and from the initial phone call I could see that they had a pride in customer service. I had to get toilets and a water softener replaced. The cost was a bit more than I would have liked, but David our technician / plumber was informative and patient as we decided what to do. He was beyond personable and courteous throughout the whole transaction. No one ever wants to have to call a plumber but if you do, call on Pure Plumbing and request David.

Ernesto F.

06/02/2017 12:00:00 SA

What can say, Joe Haiston drove all the way to southwest to look at our garbage disposal problem and fixed it within seconds, after it was looked at by others and were told it was a electrical problem. He was very professional and refused to take any payment from us and asked to call him if there were any other problems. The honesty speaks volumes about himself and the company he works for, something that unfortunately we don't see often now a days!

Emily F.

4/27/2016

The copper holding the water spigot broke off. Jeff and Aaron came and fixed it. They were very nice and professional.

Troi N.

4/23/2014

Finding a good plumber in Vegas is like finding gold, and I am happy to recommend Andy and his team.

He was here yesterday to install a Moen stainless steel kitchen sink kit (sink & faucet) purchased from Lowe's. He and his trainee showed up precisely on time to take a look at the laminate countertop which needed to be cut to fit the slightly larger new sink. Andy called about 15 minutes ahead of time to let me know that he was on the way.

The existing cut-out was smaller than the new sink, so he took a couple of measurements, looked underneath the counter to make sure that it would fit, and also looked at the connections to make sure that everything was in good shape.

He gave me an estimate that was acceptable, and I gave him the go-ahead to do the job. He and his very competent trainee got to work and got the job done in just over an hour. Zip-zip-zip, they cut the countertop, popped in the new sink, hooked up the new faucet, replaced the wall connections, put in a new section of drain underneath the sink, and cleaned up the work area.

Because I knew ahead of time that the work would involve cutting the countertop, I called Andy and asked if they had experience doing this type of installation. He assured me that they had. Their work showed both practiced experience, as well as expertise. I was more than happy with the overall results, from start to finish.

Five stars for calling ahead and showing up on time. Five stars for the free quote and a fair price. If you love your home and take care of it, you'll want to get the job done right with professionals who know what they're doing and whose work will last.

Five stars for getting the job done quickly. Five stars for politeness and professionalism. Five stars for having all of the equipment they needed to do the job.

This is a great little company! I will definitely hire them again. :)

Neil Ryan G.

01/05/2016 12:00:00 SA

HATE Nothing.

DISLIKE Nothing.

LIKE Text message informing me the plumber was on the way.

LOVE Available 24/7. Staff (from the dispatcher to the plumbers) were very professional and friendly. Plumbers arrived in less than 2 hours. Plumber offered me options that were all reasonable. He even gave me a deal on future preventative work if I was interested. Work was completed quickly and without too much of a mess. Plumbers wore shoe protection so they didn't get the floor or carpet dirty.

Alma S.

09/10/2020 12:00:00 SA

Called this morning for a possible gas leak. Joe H came out after lunch and checked out our gas range line. He determined source of leak quickly and was nice/courteous during his inspection/ duration of visit. Will definitely call again if we need assistance, and request Joe!

Herbert F.

03/08/2015 12:00:00 SA

My water heater broke Friday evening, so I made an appointment for the next day. They arrived promptly first thing in the morning and in just a couple hours I was back in business. Matt was very professional and etc courteous. I highly recommend these people.

Beth P.

08/05/2022 12:00:00 SA

Late review but we have used Pure Plumbing for years. Most recently to have a new garbage disposal installed. They have always given up to the very minute updates, are respectful of our home and clean, professional and knowledgeable. They will not try to upsell you but offer other options if you are interested. Life long Vegas residents and we do our homework. Many moons ago we did the discount companies and was always a mess. Not with Pure Plumbing. Their office staff is so very polite and courteous.
Thanks Pure Plumbing!!!

Amelework E.

3/13/2016

I had a horrible experience from a handyman plumber.who charge me for a problem he didn't fix. So, thanks to yelp I found Pure plumbing. Joe was so quickly in finding out what the problem was and fixed it in 30min. While I vent out my frustration about the previous plumber. Thank you Joel! you are the best!!! I should have used yelp in the first place.

Robert M.

12/05/2019 12:00:00 SA

Pure Plumbing will def be my top choice for any plumbing issues in the future. Impeccable customer service from phone receptionist to service tech. Juan Castillo embodies the definition of amazing customer service. He helped my wife and I bring some groceries into the house from her car. Juan fixed an issue with my water heater, a slight leak we had in our upstairs bathroom, and replaced our garbage disposal. All the work looked great as he pays attention to detail and respects your home by keeping everything clean and nice. After we conversed it was more than clear to see he LOVES his job and takes pride in his work. He even gave me a discount on all the work since it was a list of issues to fix. Pure Plumbing is an awesome company that treated me more like a family member than a customer. Keep up the excellent work!

Karlye M.

10/05/2020 12:00:00 SA

On time, friendly, and fantastic customer service. They even called to follow up a few days later to make sure we were still happy.

Ronald C.

02/11/2023 12:00:00 SA

We had a kitchen remodeling. Pure plumbing installed our new sink, garbage disposal, and we had them install a whole house filtration system with an R O filter. They were quick and efficient. Then they snaked and power washed our 30 year old drain pipes and ran a camera into my drains to show the job was done right. We're glad we had them to do this.

Leland C.

04/07/2017 12:00:00 SA

Mixed feelings with this company. They did a good job replacing cheap plastic shut off valves on our sinks, but then things took a turn. While replacing one under our kitchen sink they said our garbage disposal was cracked, but not leaking. Okay, that is a common issue, so we asked for a quote. This is when I almost fell off my chair. $850. Yes - $ 8 - 5 - 0. Whoa!!! Is that thing gold plated?? I immediately hit up google and could only find food service disposals at that price. The kind you put in restaurants. The highest rated on Amazon were half that price. I understand the specs when it comes to noise and horsepower, but we don't need to launch our sink into space. We declined this particular service.

Megan H.

11/29/2019

We called Pure Plumbing at 7:00am for an emergency water pipe bust. They quoted us a time and arrived to our house within it. Our technician was professional and friendly and fixed our broken pipe within an hour. We will definitely call them if we have another emergency!

Trevor R.

1/28/2022

Had them replace my laundry room plumbing. Pricing wasn't the cheapest but fell about in the middle of the quotes I got. They did a really good job and we're not super pushy to add other projects, the plumber, Justin, gave me his recommendations but didn't feel forceful in adding items to my bill. Their trip charge is very reasonable and taken off the final bill if you hire them. Will absolutely call Pure if I need work done in the future on my home!

Donald R.

10/07/2020 12:00:00 SA

Just had Nick and Darren(sp?) come out to do a video inspection of our sewer line. I wanted to find the exterior cleanout and where the sewer line ran because I want to put in a tree and didn't want to plant it on top of the line. This is the second time Nick has done work for us and I have been pleased with his work both times. Both gentlemen were professional and efficient. They wore booties when they entered the house and were very polite. It is hard to find professionals these days who take pride in their work but these guys do.

Janice K.

6/27/2016

from: Janice K
to: Pure Plumbing

on 6/25/16 i wrote my comments about the plumbing repairs done in my home...i stated that the amount due was more than it should have been...

i received a response from pure plumbing first thing on monday morning and i am happy to say their response was a good one and we've worked something out...

they do care about their customers and cared very much about my feelings regarding an overcharge...

so may i ask to please disregard my first review...

sincerely
janice k.

Karen P.

6/16/2017

My water heater recently broke. I needed someone to come out late in the day and on short notice due to my daytime sleeping hours and I was about to leave on a business trip. David came over and told me my options. He was very nice and even went the extra mile to check on things related to my step the water heater sits on and to offer to do a little extra cleaning up of the area where the water heater was leaking. While they were not the lowest price, they were also not the highest price and in my tight situation he was here and ready to go - which was better than any other place I called. The consultation was no charge which was also helpful. He was done within an hour. He also brought a colleague Michael. Michael was a bit slow, but I also was in a huge rush so he was a bit slow for my tight schedule. David was really on the ball. The new water heater looks spiffy and is well installed! I have only done one other yelp rating so if I'm on here giving a review, that means I was really satisfied. I would highly recommend them.

KT J.

10/14/2022

Amazing customer service and an amazing job well done! We had a terrible corroded gas line pipe and Travis came to check it out the very next morning after calling. While he was there he looked at some other issues we had with our kitchen sink and bathroom. He wasn't pushing us to do anything but talked with us about our options. We decided to go ahead and do the gas line repair and he did it that same day and FAST! He left to pickup the parts and returned within an hour and took less than two hours to complete the job. Now we have a brand new pipe and aren't stressing about our gas line. Travis made the whole experience from start to finish extremely easy and comfortable. Would definitely recommend and request him again!

I also would like to mention that when we had previous work done (with a water issue) with a different company they showed us the corroded gas line but refused to do the repair. We requested another company to do it and they also refused. Two companies refused to fix this problem before Pure Plumbing did it and they did it the same day, no stress! Pure Plumbing is the BEST!

Josee L.

09/04/2015 12:00:00 SA

Great customer service! Jeff listened to my concerns and worked around my work schedule to ensure that my shower was fixed that same day. I had a technician out prior to Jeff that didn't fix my shower correctly, but Jeff did everything possible to ensure that everything was fixed and didn't even charge me for the parts because the problem wasn't found the first time. I highly recommend this company and Jeff because of their follow through with their service. Thank you!

Laurence O.

7/25/2018

Fantastic company!!!
Extremely courteous, meticulous, knowledgeable and respectful of our home.
Bought home in Rhodes Ranch and needed a good inspection. Matt came and looked into EVERYTHING. Gave us recommendations and options. Explained it all in layman's terms and did not rush through things.
We STRONGLY recommend this company for any plumbing work you might require.

Sean P.

4/30/2019

Quick and professional service. Juan gave a good estimate (with military discount) and no hidden charges. Moved my gas line where it needed to be. Definitely would recommend.

Brian A.

12/09/2016 12:00:00 SA

Once again, excellent job by Pure Plumbing. This time around we had a new sink installed. Our technician Joe did a fantastic job removing old sink and installing new sink and faucet. Very friendly and focused. Manager Jeff in the office was a pleasure to work with and made sure all questions and concerns were addressed. Very happy with quality of work and customer service.

Mike B.

07/12/2021 12:00:00 SA

I ended going with another company to save a little money but will always keep this company in mind for future plumbing needs

Chrissy M.

08/04/2016 12:00:00 SA

I was in the market for a new water softener. Tyler came by and showed me the units that they offer. I picked one and he said he could make a call and have it delivered while he removed my old one. His supervisor came by with the new one. As I checked on him a little later, the owner, Jeff I believe, also was checking on the progress. Everyone was friendly and proficient. In 3 hours, total, Tyler was out and I have found a plumber I can trust and will call on again.

Ris B.

12/13/2015

I had a clogged garbage disposal and needed someone fast. After frustration with a different mom & pop shop who incorrectly scheduled my appointment, I called Pure Plumbing hoping they would be able to assist me faster, since I was now delaying the repair another day. Pure Plumbing is also a privately run company and they are very professional. When I called, the gal on the phone got my appointment in for the next day and even persuaded me to not spend the extra $ for an emergency night call if I could wait until the next day. I appreciated that recommendation even though I was inconvenienced by the previous company. She also realized she missed some information when I got off the phone with her and she called me right back.

When it came time to repair my disposal, my first plumber was late, and they called me telling me he was in a car accident on the way to me. I actually recall seeing the van on the road on my way home as I was also running late since there was an accident causing some traffic. The gal who called was very apologetic and also shared concern for their employee who was in the accident even though he was ok, so this tells me the company really cares about their people. They sent Jeff over to help me instead and he was great. Jeff is a very nice and friendly guy and we got to chatting while he replaced my garbage disposal. It was like having a buddy over rather than a repair guy selling me services. He also checked some of my other appliances to make sure they were in good condition. This was the first time I ever needed a plumber and I am very happy with the work. Jeff and Pure Plumbing are top notch and I feel comfortable knowing I now have a go to for any plumbing issues in the future.

Cassandra R.

06/01/2022 12:00:00 SA

So our water heater burst flooding our guest bedroom, never fun! I called at 9am and spoke to Annabelle who is such a doll. She told me she would make us a priority and woooooow did she! She had Myles to our house in under an hour and here we are 1255 with a new water heater installed and heating up. Myles was super friendly and got everything handled so fast. I couldn't have asked for a better experience in an overall crap situation.
PS their partner company for water cleanup, Quick Dry, is equally as amazing!

Nabil S.

10/03/2019 12:00:00 SA

I've been dealing with a few plumbers in the last four months. Redid my whole kitchen and needed help with a few things. Pure Plumbing has been the best company I've had to deal with hands down! The friendliest staff you can ever speak to! Most honest plumber I've meet and the best prices I've seen! Hands down, my go to plumber from now on! Thanks you again.

James M.

11/11/2020 12:00:00 SA

I waited to write this review until after a full year because didn't know if there were going to be problems. Last November, I had major problems with water lines due to a slab leak. Called Pure and a couple other companies to get an estimate. After talking w/Brian, decided to repipe the entire house and add a water softener. Pure's estimate wasn't the lowest but reasonable. I was very happy with the completed job. They worked late into the night and completed repiping of the entire house in 3 days as promised. There was a minor glitch but they were quick to address the problem. They even threw in a couple of shower fixtures :). I highly recommend Pure Plumbing.

John S.

02/06/2022 12:00:00 SA

After a bad experience with Anytime Plumbing which included not showing up for Friday Nights appointment, and when technician came on Saturday morning, stated he couldn't get the Shower from stopping the leak after multiple cartridges installed. He stated there needed to be a Valve replacement, which they would have to open up Shower to get to Valve, which is impossible, being my shower is a kit(Plastic). They were unable to get someone to come do the work after being quoted 1500-2000 for the work. So I decided to reach out to another Plumbing Company, and from the time of the call, and the appointment scheduled the next morning, I knew I was in good hands. Myles Nicolas arrived on time, with Gloves, Masks and Booties. He analyzed the situation, and determined it was indeed the Valve that needed to be replaced. A whole was made in my drywall to access the Valve. He left to get parts, which included the valve, and complimentary Faucet, Shower Head, and Trim. 3 hours later, the job was complete. He gave me the number to someone who can do the Patch Up Work on the drywall, who he said does a good job and it's affordable. I would highly recommend Pure Plumbing, and if you have the opportunity, ask for Myles to be your Plumber. Very Knowledgeable and detailed oriented. Thank You Pure Plumbing and Myles for quality work. I will definitely use them again.

Johnny L.

06/05/2015 12:00:00 SA

Second time calling Pure Plumbing for my plumbing needs. Don Johnson showed up promptly and did a great job. I cannot recommend them enough.

James M.

3/30/2017

After making my own stupid mistake I decided to give Pure Plumbing a call just based off of their great reviews. I was told they would show up between 6 - 8 PM. Right at about 6 I received a text saying they were on the way. When they showed up about 20 minutes later a young guy named Jason greeted me at my door. Jason had my best interest in mind when it came to cost and work. We all know that plumbing issues can be disastrous to not only our home but our bank account especially. I didn't get that vibe with Pure Plumbing. I'm happy to say everything is working great and I'll be using Pure Plumbing again in the future for sure. Thank you guys!

Francesca C.

7/21/2022

Alex Castaneda from pure plumbing provided excellent service! He was quick and efficient!! I would recommend him and his company to anyone that needs plumbing service!! Excellent, excellent, excellent job!! Thank you Alex and Pure Plumbing!!

Catherine S.

06/05/2018 12:00:00 SA

After getting four different quotes for a water line reroute, Pure Plumbing met my expectations. I called one company and he gave us a quote over the phone without coming to the property and this company had 4 1/2 stars on Yelp. I don't believe in psychic plumbing so this company was out. The other two companies came out immediately to do the estimate but failed to know their product, it's warranties, and if a permit is necessary. However, Juan, from Pure Plumbing provided excellent customer service, product knowledge, and clear communication about the details of the work that needed to be done. Also, the estimate was competitive with the other three plumbing companies. Juan is friendly, very professional, and he takes a lot of pride in his work. I recommend Pure Plumbing and tech Juan as the go to for your plumbing needs. Thank you Juan!

Cameo P.

3/29/2016

These guys were really great! We noticed we seemed to have an issue with our sewer drain but weren't sure what the issue was. Of course this would happen after normal business hours at almost 6pm. I called and was able to schedule an appointment for a technician to come out the next morning between 8-10 am. It's 8:32 and the tech has already diagnosed the issue and is in the process of fixing it. Reasonably priced and great service, would definitely recommend them if you're having a plumbing issue and need quick service!

Julianna Y.

5/21/2015

Ah, the Matts. We just needed someone to come look at our kitchen sink and give us a free estimate. Punctually perfect, two swoon-worthy men showed up at our door; both coincidentally named Matt. After a few minutes of looking the sink over, suddenly, they had it working. The Matts then went above and beyond by showing us the problem and giving us a tool to fix it ourselves in the future. When they told us not to worry about paying them, we were so grateful that we gave them a tray of cinnamon rolls.

We will certainly be calling Pure Plumbing again! I recommend them to everyone. And ladies, if The Matts ever show up on your doorstep, remember to be respectful; we should all know better than to treat handsome boys as just eye candy. Besides, my roommates already called dibs.

Donna B.

7/30/2017

I am out of state at the moment and a water heater in one of my rentals went out. Within 3 hours of contacting Pure Plumbing it was replaced and back in working order thanks to David B. He called/texted when he was on the way, called/texted with estimate, called/texted to gain approval and finish the job in a very professional and timely manner. Katlin in the front office also called to verify David was en route. All on a Sunday afternoon. What a pleasure to work with people who take great pride in their work. Will continue to use Pure Plumbing for all my rental properties as well as my own home. Highly recommend Pure Plumbing, ask for David B! THANKS DAVID AND KATLIN

Mike R.

04/03/2019 12:00:00 SA

Excellent Service. David Betterton was on time and spot on. Got the problem fix. I would highly recommend David and Prue Plumbing.

Mike Rankin

Teresa E.

09/08/2018 12:00:00 SA

Great service, I get the same person when a problem arises which is important to me. I changed plumbing services because I never had the same person when I had a plumbing issue. And they work on Saturdays, I don't have to take off work.

Kylie S.

9/23/2014

I called Pure Plumbing to come out and unclog my kitchen sink. They were fantastic! They gave me a same day appointment, tried to schedule it earlier than the original time they forecasted, and called me to keep me informed on the plumbers arrival time. The plumber (Don) called me when he was on his way, quickly took care of the problem with my sink, and even informed me of a promotional rate they were running. Don was outstanding and the entire Pure Plumbing experience was a great one!

John F.

12/19/2018

I bought an 18yr old home in Henderson that needed some plumbing updates - nothing was particularly wrong, but all the plumbing was original to the house. I'm a stickler for having all the shutoff valves being newer quarter turn style, the main shutoff being a quarter turn lever, and I was interested in a whole house filtration system. Pure Plumbing had solid reviews and I definitely wanted a competent crew to do the work - nothing is worse than bad plumbing work and I've always founds its worth paying for quality. That's what I got with Pure, they came out and we came up with a game plan, and they followed up quickly and got everything installed with no issues at all. The quality of the work was first class all the way. I will definitely use Pure from now on for any other work I need done.

Elizabeth M.

05/05/2020 12:00:00 SA

Love Pure! They've fixed several items in my home. They're organized, professional, and friendly. The receptionist is always sweet. They send a little personal bio about their staff before they arrive, which I think is very cool. They always explain what they're doing before it happens, and the work is always top notch.

Mel L.

6/24/2017

This is the second time that I have called Pure Plumbing for assistance. On the first occasion it turned out that the problem resolved itself and Pure Pluming's Alex R. checked to make sure that it was OK and thanked me for calling. No charge for the service call. On this occasion My water heater stopped heating and I called pure plumbing because of the excellent service I had received before. The call takers are friendly and helpful and scheduled a service call that fit my schedule. Once again Alex R. responded exactly when scheduled, diagnosed the problem, gave me a choice of options and quickly fixed my problem. He also recommended some maintenance that I should have been doing but was not aware of. After he left, I thought of an issue that I should have asked about when he was here. I called the office and they had him stop back. I have found Pure Plumbing to be a very professional business. The plumber that I have dealt with Alex R. Is very knowledgeable, works quickly and does excellent work for a very fair price. I would recommend Pure Pluming to my friends and family and plan on calling them for any future plumbing problems.

Mary S.

03/09/2017 12:00:00 SA

Service was performed a year ago - plumber charged us around 500$. He spent 30-40 min in the garage and then in the powder room. Said that he fixed it and literally the same problem resurfaced an hour after he left. I called to demonstrate the sound to a very nice receptionist and complained about rather terrible result, but to my surprise they actually decided to cash my check anyway. On top of this as a freebie he so generously offered to clean upstairs toilet bowl with quick snake run resulted in the ceiling leak on the next day and for next 2 weeks straight - had to call another plumbing company to fix both problems (original and the leak resulted from 'Pure Plumbing freebie') for 230$ and 1.5 hour work.

scott s.

10/12/2016 12:00:00 SA

Water heater went out midday. I called Pure and they were booked until the next morning. I called another Yelp high rated company and they came out about 3 and gave me a free estimate. It seemed very high to me so i called a few more places and got similar estimates. Then I called Pure plumbing back spoke to Jeff the service manager. He said because I had called earlier and someone has already looked at the water heater he could give me an estimate over the phone, not a usual practice but he didn't have a problem doing it. The estimate was over $300 dollars less than the lowest I had gotten AND they had an opening for that night. I scheduled the the appointment and Joe the tech arrived right on time. Joe was very friendly and knowledgeable and got right to work. An hour and a half later the new water heater was up and running. Joe even cleaned up the dry wall that had fallen from the stand the water heater was on, due to the water leaking, this was above what he needed to do. I have found my plumbing company. I read the reviews that said Pure was costly, not in my experience, they were less than 4 other estimates I got. Glad I called them back.

Terry M.

5/24/2021

Very responsive that's a plus. Ive sent all the info PLUS my son in laws contact info who would meet, greet and pay for the job. But job won't be done since they can't talk to me as I am out of country and can only email or text.

Enrique G.

12/11/2014 12:00:00 SA

A real pleasure to deal with. Andrew the owner was prompt & courteous. No charge to come & give an estimate. Appointment available when we needed it. No hassle. No fuss. They also don't charge by the hour, flat rate only & the price they quote you is the price you pay. We would not hesitate to call them again. I can now see why they have so many reviews but still have 5 stars !!

Denise A.

1/30/2016

Let me first say if your looking for a plumbing company look no further. These guys are amazing. I called them for a leak we had form a water heater in the garage. Not even sure if they could come right away or even the same day. The lady on the phone was very nice an said she would see what she could do. After a very quick hold she told me she could have someone out to my house today an gave me a time frame which was fine. When the guy came out he was very friendly an said no problem he could fix it. He also noticed that the other pipe was leaking an would fix that as well. He just needed to get another pipe to fix it. Which he did. He also fixed the valve on the front which was placed wrong by their previous owners of the house. All I can say is he did an amazing job. Everything was fixed an working perfect. Great customer service an great work all around. An the price was just right. Then a few days later I receive a card in the mail hand written saying thank you for using our company with a Starbucks card. Amazing who does that anymore. Very nice..We will definitely be using this company for all our plumbing needs. Thanks for amazing service guys..sorry it took me a few to write this. Thanks again guys...

Sheila B.

10/08/2022 12:00:00 SA

Reasonable and qualified. Reliable and Professional. Quality and value. Did exactly what was asked for the price quoted.

Steven H.

09/02/2014 12:00:00 SA

Another well deserved 5 star review!! I called last night (Labor day holiday) expecting a call back today. Instead I got a call right back and Andy set up an appointment for me Tuesday morning. I asked what the service call charge was and Andy said they don't charge service fees, it's a free diagnostic check. What??? Never heard of any other company doing that.

I received another call Tuesday at 8:00 saying Mike was on his way. Pure also sends you an email with the technicians picture before they arrive. I explained to Mike what the problem was and it was fixed in about 30 seconds! Even more unbelievable was that he didn't even charge me!!

I will never call any other plumbing company again except PURE. Exceptional service, constant communication and totally fair prices. Don't give it a second thought, call Pure.

Mel B.

4/26/2022

2015 since my last review for Pure Plumbing? The years go by and my 40 year old house is always needing Something. Another several service visits from Pure, always prompt, clean, knowledgeable and fair pricing. They have done so many things in this old house and I always trust them to do the job right. From adding a backyard hose water source to finding me the best water softeners/filter...and always fast and reliable for the maintenance projects. They are the Best!

Bridget B.

01/03/2016 12:00:00 SA

The service couldn't get any better. Tyler was very honest with what needed to be done. He made recommendations and suggestions as to what needed to be changed. We had issues with our hot water in the showers and the sprinklers outside. He was also very clean with his work, unlike other people who come and leave a mess. Tyler is a very respectful worker and the company is phenomenal and we will definitely be giving them a call when we replace our water heater in a couple of months.

Blayne Y.

10/29/2014

As you can see from my profile, I rarely write reviews but when I do its because I experienced a great service and/or product. Definitely a 5 star experience with Pure Plumbing. My real estate agent recommended this company and they are rated 5 stars on Yelp for a reason. Friendly staff, you receive a text message when the technician is on his way, he was on time, and product and repair done professionally.

Joe Haiston was my technician and he did a great job. Fast, efficient, friendly, professional, and polite. He got the job done, offered if he could provide any additional services and repairs, and cleaned up after himself leaving my sink looking better than before. I would ask for Joe again if I need any other repairs.

5 star company for a reason.

Rick H.

4/29/2020

Called Pure Plumbing over to fix shoddy work done by a previous plumber...what a great experience! My plumber was quick, efficient, and explained what he was doing and why. I had a long brown water stain on the ceiling which turned out to be a defective drain pipe elbow coming from the master bathroom...Kurt quickly sized it up...gave me a reasonable estimate for the fix and was done with the work in under an hour. I will definitely give these guys a call back in the future!

Michael L.

1/31/2016

I called for a clogged kitchen drain. Alex & Anthony arrived early in the schedule window. They were very friendly and explained everything they were doing. We actually had a great time while they were here. They cleared the drain quickly and cleaned everything up before they left. I highly recommend their service.

Michael S.

1/24/2021

Took complete advantage of my wife. I was out of town when our water heater went out. I sent my wife Pure's info and they showed up. I had about 10 minutes of no service so my wife was dealing with them, when I was able to call her she said their quote was $1,900 for an easy access, simple 50 galling water heater with just a 1 year warranty. The next highest quote was $1,100 for a 5+ year tank install. I told my wife to tell them no. He was in the garage and had unhooked a single hose.

He got snappy and my wife told him to just leave everything unhooked and that we had someone else coming. He didn't listen, spent another 10 min or so hooking things back up and then tried to charge her $250 for the 20 minutes and the work that was done. We expected to pay him for a little bit of time, but half of the time spent we literally told him to leave it. We ended up paying $150, but we had a credit already paid for him to even show up.

FYI a new tank is anywhere from $400-$700 and install anywhere from $300-$4050 from any other company. Dont let these people try to charge you over $1,200 for just installing. Took less than 30 minutes for someone else to do it and almost half the cost.

Clayton W.

02/09/2017 12:00:00 SA

My water heater was leaking and I got an immediate response from Pure Plumbing. They sent Peter out to my home that very day and he solved my problem with care and understanding of my issues. He was very professional and courteous. He explained what needed to be done and even let me watch as he worked. He made me comfortable and less stressed. Thank you Peter for an excellent job.
I will surely recommend your company to others.

Jamie A.

08/06/2015 12:00:00 SA

Joe is an excellent technician. He is friendly, helps explain things, and very skillful. I've been in aircraft maintenance for 35 years and know a skilled technician when I see one. He was right on time. He installed our new Halo 5 water conditioner/filter two weeks ago and it is great. Pure Plumbing is now our go-to plumbing company.

Craig L.

07/03/2023 12:00:00 SA

Travis was very thorough and provided multiple options for replacing our homes reverse osmosis system. They ended up removing the old system and reconnecting the water due to high cost of new system. Happy with the job he completed and full transparency of his communication.

Mrs U.

11/29/2018

Needed to fix my regulator due to leaking and corrosion used the app to get it done. They had Tru to fix and install new one.

Barbara C.

11/29/2017

We had a fiasco caused by Porch.com. Their incompetent technician was unable to install the kitchen faucet properly and shut off our reverse osmosis system in the process. He worked on our job for about 6-7 hours ?!?! and left at 8:30 pm without completing the job and us without water. The next day, Sunday, we called Pure Plumbing and they had a fantastic plumber out to our house (Dave) who was able to fix the entire problem in under two hours. Dave is super personable and knows his stuff. Thanks so much Pure Plumbing.

Noe'l S.

08/05/2014 12:00:00 SA

Just wanted to give a quick update. We ended up having more wall damage than we thought and had to submit an insurance claim. I needed additional info so I contacted the company and they had Michael call me right back. He went above and beyond to take care of everything and was so helpful. Thank you very much Michael! Also, I received a handwritten note in the mail with a Starbucks gift card thanking us for our business. Customer service is so incredibly important and this company really wowed me. Great job, truly an awesome company. I will refer you guys to everyone I know!

Amanda T.

02/01/2020 12:00:00 SA

Great experience! Technician was timely, plus the company sends a cursory text with the technIcians bio/picture. The tech walked me through everything and within three days I had my new water heater up and running with a new water treatment/softener combo. I will use pure plumbing again for any future plumbing needs! Thanks for the help during my emergency water heater replacement!

Debra J.

4/27/2019

Best ever Matthew was the best truly will definitely use in the future no charge for diagnosis so good very knowledgeable you can call them anytime.

Vernita P.

8/27/2020

I have used them before and the service they give don't get no better.
I love that once you call them they know you by name and can look up the past info . The phone service is a nice person and not a robot or recording. They are my go to for any and all plumbing needs. I always get several bids and you get what you pay for...With them quality work and great service and they stand behind their work. while the appt window is large I'm not really stuck at home because they simply text you 45 mins out. I will never let contractors etc touch anything with plumbing- leave that to plumbing experts as I do flying to pilots.

paul j.

09/07/2022 12:00:00 SA

The water main running through my front yard was leaking right before the Labor Day weekend. Pure Plumbing sent out Diego to estimate the repair. He was knowledgeable and professional. It was an excellent price and Pure Plumbing runs half their crews on holidays for emergency work.
Francis and his assistant started working on Labor Day and toiled through the heat and my exceptionally rocky front yard. Due to the height above the street it was a very long and rough day. Francis returned on Tuesday and knocked out laying and connecting the water main and even straightened out the weird connection to my irrigation system. After the city inspector signed off on the work my yard looks exactly as it started.
I highly recommend Pure Plumbing, Francis, Diego and the assistants. They fought through a tough job with precision skill and stoic professionalism.

Charles T.

03/03/2023 12:00:00 SA

Was able to make a next day appointment with them. Technician arrived on time and was very professional. Diagnosed the issue and did not try to up sell me.

Star M.

5/27/2020

We had two services completed by Del with Pure Plumbing. Our main water line and water heater were both replaced. When I called the main office (at night) I was greeted very nicely and efficiently. They sent out Del (plumber) the very next morning to give us an estimate. The work was started and done on a Monday. Del and Jon answered all of our questions and made sure we were well informed on the work they did. Del installed our water heater a few days later and also made sure we were well informed on the work completed and what to look out for. The overall service from Pure Plumbing was exceptional. We felt well informed, comfortable, and safe. One of the features that Pure Plumbing did is when the plumber was on his way they sent us a text with the plumber's picture, name, and a little bio about him, nice touch!
I highly recommend Pure Plumbing for your plumbing needs.

Chelli W.

10/21/2014

I called Pure Plumbing this morning based on their Yelp reviews. I needed to have my kitchen sink looked at as the water pressure was non-existent and there was no hot water coming from the faucet. I called at 9am and Scott & Jared were at my house at 10:30am. The quickly fixed the issue and offered to replace the faucet (something I had wanted to do anyway). They went to Lowe's texted me pics of faucets for me to choose, bought it, brought it back with receipt and installed it. They went ABOVE and BEYOND. By far the best experience I've ever had with a plumbing company. I give them my HIGHEST recommendation. They made my life easier and better today...wow...what more could I want? :-) Thank you Scott & Jared!!!

Sarah A.

5/13/2015

Was very happy to find pure plumbing. Called them, very professional and nice. Sent their service guys to my house with in an hour and half of my call and was even more impressed by how efficient and nice they were. Would DEFINITELY use them again!!

Sue O.

11/07/2016 12:00:00 SA

So my new bff Joe H. just left and I'm happy and relieved to the point of tearing up. I feared a leaky drain in an upstairs bath tub. No problem. I was certain I had an old water heater that needed replacing. Not for a while he says. Any other plumbing place in Las Vegas would've left here with a signed contract for thousands of dollars for work that wasn't necessary. I wasn't even charged for a service call. Pure has done work for me in the past at another property so I know once they say something is fixed it stays fixed. So they're efficient AND ethical. Really rare to find these days.

Kelli Y.

6/25/2021

Pure Plumbing came to our rescue and saved us soooo much money by their expertise and knowledgeable service techs. Alex was the bomb! I would recommend this company but especially ask for Alex to be your tech. From the time I booked the appt they were very welcoming and accommodating. They immediately booked us for the next day appt for a backed up sink and this was the 3rd time it happened and they sent out the best tech in the company. Alex fast and efficient but most importantly HONEST!! He didn't try to upsell us or sway us to buy things we didn't need and gave us their best recommendation he saw fit. Our job was one of their biggest jobs they ever did because our kitchen sink was not only backed up but the oil build up from original owners in a 16yr old house wasn't serviced or drained. This made this job extremely difficult like 4hrs of snaking. But Alex and his assistant saved us from an even bigger job if we didn't drain the main line and change our water heater that was from the original owner, we would've have a busted line and water damage and expenses in the thousands!! Thank you Pure Plumbing!! I am telling our whole HOA about you guys!! And all my friends and family!!

Amy W.

9/17/2016

Donny from PP went above and beyond when he and his crew from a Pure Plumbing came to fix my backed up sewer line. You can imagine the horror of sewer backing up into your house because of old, broken lines. PP came quickly and assessed the problem with all their cool tools! They were fast and professional. They were courteous and clean. If you want the job done right, call Pure Plumbing!

Bonnie F.

9/27/2019

I can't say enough wonderful things about this company! We had a complete kitchen and master bath remodel. There were at least 10 different technicians involved throughout our remodel and everyone was amazing! Their office staff is also awesome. Donny is still so helpful (even after install is complete) and he responds immediately when I text or call with any questions. This company is professional, intelligent, and an all around class act. They go above and beyond and do incredible work.
Thank you all!!

Diane P.

9/30/2019

Got a quote for $325.00 to clear the line. I went on YouTube saw a video, cleared the line with a wire hanger and cleared the line. The dishwasher then drained the standing water. Not reputable.

P H.

7/27/2015

From start to finish, this company was so easy to work with. Their front office was on top of things. I received a text when the plumber was on the way, including his name, so I knew who was going to show up at our house. Jeff, our plumber, was incredibly knowledgeable, considerate, friendly, and very upfront about exactly what work was going to happen. I actually felt compelled to sign up for a yelp account after they completed the job because too often in Las Vegas we complain about the bad things and never tell each other about the good. And these guys were great. Highly recommended.

Jason B.

8/30/2017

Quick response. Friendly staff. Knowledgeable and professional technicians.

Very happy with this company.

Cindy B.

5/29/2016

Not a happy camper tonight. Just discovered a leak in wall where plumber did new connection for a singe lever shutoff for washing machine on Wednesday!!! Waiting for them to show up between 6-8pm tonight.

Leak was fixed by Joe on Friday night. Terrific guy and he immediately called Quick Response to assess the damages. Robert from Quick Response was very helpful.

Alexis (owner) called me on Sat morning and apologized and gave us a full refund for our troubles.

Even though we had a bad experience with this company their customer service could've been any better. It shows they really cared and I would definitely use them again despite the accident.

Brian B.

8/26/2022

Pure Plumbing was simply great and experienced. Very friendly and professional. I would definitely recommend pure Plumbing to anyone. Thank you Pure Plumbing.

Nervs P.

4/26/2019

I don't normally have the time to write reviews, but I will this time because I am extremely satisfied with the service of this company called Pure Plumbing and their technician Matt Fall who did an awesome and professional job on installing a brand new water softener in our house yesterday. This company will give you a hassle-free service from A to Z. From booking an appointment with their very polite and nice phone/office staff down to their technician. They are very prompt on notifying us on things. I have been to a lot of stress from moving into our newly purchased house but this company PURE Plumbing is a God-sent to us for their excellent service. We are extremely satisfied, and will highly recommend this company.

Christina R.

08/08/2018 12:00:00 SA

So my water heater decides to start leaking uncontrollably after about 4 years of usage. I've never had to deal with this situation (my father hadn't either for that matter) so we called Pure Plumbing for help.

This happened on on a Thursday and they said that they were fully booked and wouldn't be able to even come out until Saturday afternoon to do the free quote. But they were super helpful on the phone instructing us on how to turn off water heater input so that we could at least have running water in the house.

Lucky for us there was a cancellation and they were able to come to the house that night! We got a very fair quote and a new water heater was installed by Saturday afternoon.

Del and Adrian did an awesome job. They were friendly, professional and knowledgeable.

I am thankful that I now have a company I can call for any other plumbing emergencies and I won't get fleeced for my lack of plumbing knowledge.

Marie G.

3/13/2016

Pure plumbing was able to install my bath and sink faucets that three other plumbing companies were unable to do. Very professional company.

Ellen M.

9/25/2014

Prompt, reliable and what customer service is all about. 5 stars do not do them justice.

I received an unusually high water bill and there were no obvious signs of a leak. I contacted the water company who sent a guy out who advised that their equipment was not the problem. I then hit the internet seeking a plumber and reading reviews. I decided to call Pure based on the reviews I read and they sent me Joe who was very personable, has a great sense of humor and down to earth.

Being a woman with a problem that needs the attention of a professional you are usually treated as fair game and are subjected to the pressure and scare tatics such as If you don't fix it right now and take care of (other things) your house will float away or get sucked into a giant sinkhole so of course this is what I was preparing to hear. Joe came out and did a look around and found that the main water line was the issue. I have an older home with the original plumbing and as we all know things do eventually wear out. After discussing options we came to the conclusion it would be best to replace the line and Joe did reassure me that the house would not be sucked into the bowels of the earth. No pressure or scare tatics and no pushing the up sales. I asked that he not give me a heart attack when he was writing up a quote for the job and he assured me he would do his best. After being quoted a very reasonable price I was also advised that even if a complication arose the cost would not change.

Joe and Mike came out the next day and did it all including digging a trench, laying the line and filling it back in as well as replacing the rocks in my yard all in the heat. Sorry about the cactus Joe.

Long story short you would be crazy to not at least give Pure a try I know they are the only plumbing company that will be on my list for any future plumbing needs.

Kelly T.

12/27/2021

My water heater broke on the day after Christmas. Pure Plumbing was the only company who had anyone available to get out to me. Jaylyn came out within a few hours even though he was really busy that day. He helped me turn off the water to the house which I didn't know how to do, and assessed the situation. He came back the next day and installed my new water heater with new pipes, new straps and new everything. He was nice and friendly and professional.

I would warn some folks, that it was pretty expensive. Seems like everything has gone up in price after pandemic, and water heaters are no exception. All in all it was a $2000 job. I remember about 5 years ago a water heater with install was only about $1200. But beggars can't be choosers, so there you have it.

Thank you Jaylyn, I hope you get a raise for working so hard!

Pedro M.

04/02/2019 12:00:00 SA

Matthew Fall just came to my house and fixed and installed my brand new washer and dryer, the other guys who came weren't honest and tried to charge me a ton of money. He was absolutely great, he spent some time educating me on stuff around the house that I don't know anything about, awesome customer service. Pure plumbing should give him a raise! I definitely recommend this company and you should request Matt, he was honest and I appreciate his service.

Sara H.

7/15/2014

HIGHLY recommend this company to anyone looking for plumbing. We bought a foreclosure & knew it would need a bit of work...as it turned out, it needed A LOT of work! These guys came over right away & went to work. They are pleasant, knowledgeable & trustworthy. I 110% recommend them!! Thank you Pure Plumbing for saving us!

Diane D.

01/08/2018 12:00:00 SA

Pure Plumbing came through again, in providing excellent service for our plumbing needs. At the helm this time was Scott McGhie. We very much appreciated the on-site expertise and knowledge provided for this job, by Scott. He replaced our old water heater with an entirely new system: a tankless water heater. We trust Pure Plumbing with all our plumbing needs, so were willing to take the jump to this type of water heater, because we knew and know that Pure Plumbing will stand by us and our ongoing needs, including being responsive with everything from excellent installation to providing great customer service, including answering any questions that we might have, as we go. Thank you !!
Diane

Mike F.

8/30/2018

This company came out and said we had a leak in our front yard and they had to jack hammer our porch and the whole thing was going to cost $6000 we went with another company and they fixed the leak for $1000 which still seemed like a lot for what they did but $5000 cheaper then pure, I don't understand how this company is still in business this place is a rip off

Chantel T.

11/26/2018

I contacted Pure Plumbing due to a water pipe leak in my front yard. The water was pooling in certain area's and my water bill has doubled. Alex from Pure Plumbing came out and discovered it was my a leak in my irrigation system and not an in-ground pipe. He turned the water off only to my irrigation & immediately contacted me with an update. My landscaper is going to repair tomorrow.

I can't thank Alex and Pure Plumbing enough for their help and most importantly their honesty. Also, compared to other plumber's I contacted they do not charge for an estimate. You can't go wrong with this company. I feel fortunate to have discovered them and will use again.

Scott R.

11/21/2015

I called Pure Plumbing to give me an estimate to replace my main water line from the water meter to the house. I can't remember the guy's name offhand but he struck me as a salesman rather than a plumber right off.

Started telling me that it would be a 3 day job, how they would lay some kind of wire along with the pipe so if it were to leak again, they could find it easily. This is after telling me that that would be laying Wirsbo pipe that had a 25 year warranty. The salesman also told me that they'd wrap the pipe to protect it which sounds good if you don't know any better. He also acted quite magnanimous by telling me that he wouldn't have to jackhammer my sidewalk so he would give me a 10% discount.

Pure Plumbing was my second estimate for the same job, his total was $3,600. This was double the price that I got from the first company's estimate. He asked for my email address so he could send my estimate to me. It's 5 days later now and he still hasn't sent it.

I will never call on Pure Plumbing for anything. In my opinion; well, I don't want to get sued so i'll keep that to myself.

I can't understand why they have such a high rating on here. The other highly rated company on yelp in my area is worth it, they are who I went with.

B B.

7/15/2017

J. C. Had to come out to clear a clog I couldn't clear myself despite trying for two hours. It would've be easy to be kinda surly having to interrupt you holiday, (4th of July) but J.C. work his tail off and proved to be a very pleasant young man. (Rare these days) I'd use this service again as long as J.C. shows up to do the job.

Dark S.

04/09/2019 12:00:00 SA

After my previous review was posted complaining about the work done or not done, I was called a few hours later to set up an appointment to correct my issues at no additional charge.

Tony came out and went up into the attic to seal the insulation, being mindful not to crush my new duct work. He put in the new valve where I wanted it. I think everything is done that was bothering me before in the previous attempt. No one was upset about my complains, they took my issues seriously and with consideration. I only had to bother them about the scheduling once, but Tony ended up coming early that day.

I would hire them again, I would just recommend to be present while they work if you have specific things you want done and make sure everyone is communicating.

Also, the hold music being the Super Mario Brothers theme song made me laugh.

Dave C.

9/24/2019

Pure Plumbing came to our rescue late yesterday and today. Thank you to Juan for doing an amazing job in fixing our water line in our pantry. Great service!!

Ronnie S.

1/18/2018

Do not use this company. No integrity. The plumber signed a statement that the plumbing in the house my daughter is getting ready to purchase was fixed. The inspection shows the plumbing is still leaking.

Danny L.

8/24/2021

From start to finish these people are so professional! They've got to be some of the nicest people you can talk to you on the phone and my technician, Daniel was just as nice. I needed a new faucet installed as well as a garbage disposal and new valves for my kitchen and bathroom. I will say, they are not going to be the cheapest but you get what you pay for. Daniel's quality was excellent. There was a warranty issue that I had, so I reached out in the morning and Daniel came back in the afternoon of the same day to take care of it. Honestly, I don't think he could get better than that. I am very happy with them, and I will definitely be reaching out to them for my future plumbing needs. If you can, request Daniel, he was excellent.

Ranny M.

4/22/2020

I had a hot water heater that went out in the middle of the night pure plumbing came out and replaced it with a high-quality one. As a homebuilder I know the difference between good companies and bad companies. Pure plumbing was outstanding! I wish there were more companies like them out there.

Liwen Z.

11/08/2018 12:00:00 SA

This review is long overdue for Opio Hickman of Pure Plumbing. I had a water leak in my house two months ago, and different plumbers were sent over and tried to find the source of leak. When Opio came to my condo, he was very friendly, considerate, and professional. He spent about hour trying to figure out where the leak was until he found the leak was not coming from my own unit but somewhere outside of my house. He called my HOA person, explaining the situation. He did all of these free of charge. Until today, I still remember what he did to my place and he deserved a good review about his free service. I truly appreciated it.

Donna S.

1/31/2019

Shout out to Pure Plumbing for the stellar work they did on installing a new hot water heater for us!
Our garage is a nightmare due to kids moving in and out. Getting to the water tank was talent enough. Our Tech went way above with his kindness while we moved things. He. hauled the old heater off and left zero trace he was ever working.
Loving the hot water!
Highly reccomend Pure plumbing!

Khalid A.

8/13/2015

It's about time they loaded plumbing trucks with professionals Jeff Laney was that professional. There is a reason this place has the reviews and stars that they deserve The owner should be proud of themselves for jobs well done and plumbers that take pride in their work Way to go Pure plumbing great job and thank you

Danielle L.

10/21/2015

I am a 4-time repeat customer to Pure Plumbing and for good reason! They have ALWAYS given me excellent customer service, come out in the time window agreed and have gone above and beyond the call of duty to ensure we have received quality work at a reasonable price. The price they quote has been accurate, and being a multiple rental-property owner and licensed realtor in 2 states (CA & TX), I can attest from much experience that their work is excellent and prices are in line with the industry. This particular job involved an entire rebuild of the toilet mechanisms, and as an added bonus I asked them to look over the other toilet and garbage disposal to assess any possible trouble spots coming up. I live out of state and my tenant is elderly, so I wanted to avoid further inconvenience to her if possible. They were extremely helpful, honest, and went above and beyond to ensure we were thrilled with the job. Thanks again for everything, Pure Plumbing!

Ronald C.

02/09/2021 12:00:00 SA

Donny repaired my broken outside water pipe in a timely manner. Donny was very professional and knowledgeable of his trade. So happy with Donny and Pure Plumbing highly recommend them for your plumbing needs.
Ron Cook

Patty L.

2/20/2018

After receiving an elevated bill from the water district, I contacted several plumbing companies to come out to check for a slab leak. This was on a Thursday. None of them could come out until the following Monday. Pure Plumbing was able to send somebody out the next day. Alex determined that we did have a hot water leak in the slab, and explained all of our options, from which we chose to do a reroute. Because we have an older home, an asbestos check had to be done. That delayed work for a few weeks, but thank goodness, it came back at less than 1%, so the plumbers were able to set an appointment for the work.
Our plumber Alex, his apprentice (David, I believe), Cassie and the other ladies who answered the phones at their office, all have great customer service skills. They never seemed to tire of my endless questions, and were pleasant EVERY single time that I had to contact them with a question. I will definitely be using their services again!

Peter B.

8/21/2017

I just had Scott & Mathew out to flush my tankless water heater ($195) and they were awesome. Not only did Scott take the time to educate my about the tankless water heater, but also about other items to look for in my new house in regards to pluming. Additional they were both extremely professional.

I would highly recommend Pure Plumbing and next time I need their services I will request to have Scottie back out.

David R.

5/21/2018

I contacted Pure Plumbing to install a whole home 3-stage water filtration system (carbon and salt-free) I purchased online. I was impressed every step of the way, from scheduling the appointment, workmanship, and knowledge of the system. They're now the only company I'll contact if I have any plumbing needs.

Jayson O.

7/25/2019

Had water leak last night. Called and had Kyle come out within an hour and looked at the leak. Very professional and prompt. Was able to find and stop the leak. Communication and response time was exceptional. I will sure keep Pure Plumbing as my contact. Highly recommended!

Molly S.

3/24/2016

We have used Pure Plumbing twice, now, and are very happy! We bought our own softener and they happily installed it for us. Today we used the Yelp deal to have a whole home filtration system installed and their customer service cannot be beat! Anthony did the install and it looks awesome. He took the time to explain how it works and the upkeep. Andy stopped by to double check the system and was, also, really nice. We will always use Pure Plumbing!

Harry W.

3/21/2017

Great company. Always on time, do great work and are very thorough. We had Scott McGhie do a difficult job for us and he went above and beyond to fix the leak which was no easy task. He carried out a really thorough check to ensure there were no more leaks in the house after repairing the one. He realized there was another minor leak and managed to walk through the house and find and fix that one too, which will save us money our water bills! I would recommend him highly. He is a great guy and trustworthy.

Renee R.

8/28/2016

Pure Plumbing was an excellent choice. Pure Plumbing will be my only choice when I need a plumber. Price was reasonable.

Krista C.

11/04/2014 12:00:00 SA

Pure Plumbing is one of the best contractors we've worked with in Las Vegas while completely renovating our house. Andy, the owner was extremely competent and was involved throughout the whole project. He was also very patient and thorough in answering the many questions I had and recommended a great water softener and RO filtration system. The technicians worked long days and even on Saturday to complete the project on time and were very pleasant, courteous and professional the entire time.

After all of the top quality work they did for us, we likely won't need a plumber anytime soon but if we do, we will be calling Pure Plumbing without hesitation. Their customer service is unmatched and they really care that their customers are happy with the work. After dealing with many other plumbers on spot fixes to our plumbing issues, I can say with confidence that Pure Plumbing is the company you want to work with if you want the job done right for a fair price.

Daxx V.

11/01/2019 12:00:00 SA

One star for value. Replaced 1 washer gas connect and sure the job was done correctly but 225$.. for a 10- 15 dollar part!!!!!, they were honest in their quote, upfront, not scammers or fluffers. No nickel and dime or surprises like oh, gas tape and turning valve on??? Oh that's extra!!! God work and honest but I guess that's the trade off to not getting chuck in a truck or Stan in a van. My ass is sore, no Astroglide, dinner, dancing or a movie

Alysson T.

08/10/2014 12:00:00 SA

Wow! Amazing, prompt, honest service all the way around. And, after having such a pleasant experience, I even received a thank you card and a thank you Starbuck's gift card in the mail.

What an awesome company =)

Thanks, Pure!

Michaela R.

7/17/2018

Prior to the technician coming to our house, Pure Plumbing texted us the technician's name, picture and short professional bio. We were impressed with Pure Plumbing taking the initiative to provide us with that information. Jack Sr. and his apprentice Adrian called us 30 minutes ahead of time to let us know that they were in transit and arrived exactly at our appointment time. Both were very courteous and professional while discussing and educating us on all of the recommendations that we discussed on improving the water quality in our house. Jack Sr. provided us with a detailed cost breakout for everything that we had discussed. We proceeded with getting the work done the very next day! Jack Sr. also made us aware of the discounts available from the company which we were able to take advantage of. Jack Sr. and another apprentice named Gilbert installed the Reverse Osmosis (RO) and carbon tank. They replaced some valves around the house which provide a much higher level of quality of water and efficiency. We are extremely pleased with the service and the new equipment we got. Our water tastes so much better and feels so much softer! Thank you very much Jack Sr., Adrian, and Gilbert. Best of luck to both Adrian and Gilbert throughout your apprenticeships! You couldn't have chosen a better company than Pure Plumbing to be working for and their consummate professionals like Jack Sr.! Thanks again, guys!

Alison K.

5/19/2021

Thanks to Daron for getting our tankless water heater working again. He arrived within the timeframe given, was very professional and ensured we had hot water in various parts of our home before leaving. Customer service was important to him.
Thanks to Anabell and Allison in the office, too. I always feel appreciated as a customer.
I appreciate each of YOU!

Kim W.

04/12/2019 12:00:00 SA

I just wanted to say Matt from Pure Plumbing is ahhhmazing! He was on time, polite, and knowledgeable! From the moment he arrived it was a pleasant experience. He knew about plumbing, the water system we in Nevada, and water softeners...I'll tell you I learned a lot while Matt was visiting.
This company is lucky to have such a knowledge tech on their team.
Also, when you call the office the girls that answers the phones are really sweet and professional too! The owner should be proud to know his team is making him look good!

Fran D.

9/26/2021

I was truly shocked at the absurd bid I received from pure plumbing! First of all they charged me $1995 to come out and bid a job. Then they took over two weeks to return the bid which was almost 4 times what it should have been. I'm not sure where all these good reviews come from but definitely something has changed.

Sue W.

03/01/2022 12:00:00 SA

We had a leak under our master bathroom sink, I call Pure and spoke with Julie. She was kind, understood the need for urgent service and arranged for someone to arrive same day. Our Plumber Alex C. was very kind, attentive and knowledgeable. Alex was very thorough and made arrangements to make sure we were not at risk for damage including mold. He followed all health and safety protocols. I would highly recommend Pure Plumbing.

Mindy D.

9/14/2016

Very informative, honest and took their time to fix my problem. They had someone come out the same day. Today I checked my mail and found a nice card from them thanking me for my service as well as a starbucks gift card. That would be a first for me. Wow, how nice is it to be reminded as a customer that I am important and not being taken advantage of. I would definitely recommend them.

Eric B.

1/29/2019

Pure Plumbing saved the day. After getting several expensive estimates for my water heater, Pure came in substantially cheaper and Juan replaced my broken unit in record time. He also redid all the piping so it looks professional compared to the last plumber to replaced it. It wasn't cheap, but I don't feel ripped off.

Emilee C.

4/22/2016

After doing much research and calling a million places, I'm glad I ended with pure plumbing. Their customer service was absolutely perfect. They scheduled me same day but late evening; about 6pm. They called me around noon and told me there was an opening around 1. That was awesome! It was much more convenient and the sooner the better when you're having water heater problems. The guy showed up to my house and the expected time. I can't remember his name but he was awesome as well. Very knowledgable and he figured out the problem within minutes. He fixed the problem right away, we payed with a credit card through his iPad, and he was done with the job within the hour. Oh! Did I mention their hold music is Super Mario Bros?! I forgot I was even on hold!

I've already recommended them to friends and family, and I would definitely use them if issue were to arise again! They made me feel at ease during a stressful situation.

Dana S.

8/17/2021

Once upon a time this used to be a great little company, where the owner would come and do quality work at a great price.
Not any more!! All, I can say is BEWARE.

Patricia S.

06/02/2019 12:00:00 SA

We used Pure Plumbing to install a new garbage disposal and then had the same man come back to install a new faucet for the kitchen sink. David was professional and did a great job. We were impressed that the company called to let us know who was coming, when and sent a text with his picture. Both jobs were done in a timely manner and a decent price. Will use them again; we were using another company previously that was much more expensive.

Daryl N.

11/03/2016 12:00:00 SA

Called & spoke to a friendly woman and received an appt. the next day. Daniel called to say that he was 15 min. Away (which I really appreciated!)
He showed up right on time,& even offered to put booties on to walk in the house... Very sweet.
Back yard faucet was spraying, and he fixed it as best as he could for the time being. (No charge!)
He gave me an estimate for the work that needed to be done,was very kind when I told him that we needed to put it off for a short time. No awkward glares....thank goodness.
My little one was asking tons of questions, he was very patient with her. He did not even want to take gas money, which was shocking-
Love this guy...,
Great employee.Pure Plumbing!

Patrick F.

7/22/2020

They were very good. Found the leak, and fixed it to code. Very clean too. They suggested someone for the drywall repair but we went with another company. I did the initial drywall demolition.

EK A.

5/28/2016

I had recently used Pure to inspect, and ultimately replace, my water softener system. They were on time and very professional. Joe is great! He kept me in the loop every step of the way, held general conversation while he worked, and VERY courteous! They are slightly more expensive than other places, but I'm a firm believer in you get what you pay for and I'd be lying if I didn't say Joe didn't deliver!

Hands down the BEST service I've received ever from any plumbing company and I will certainly call them again if they need arises!

Crystal K.

11/11/2016 12:00:00 SA

First, I sent a message through Yelp and got an answer right away. They also came out that following Monday on time to diagnose the problem and gave me a very fair quote! Scottie came out today and not just fixed the problem, he listened to what I was saying. He also put all the dirt back like it was before he started! I'll be keeping their number for future calls for sure!

Jim F.

8/29/2016

I called Pure Plumbing after spending a Saturday afternoon discovering I had a massive water leak in a home I just bought. Although it was after 1PM, I was offered an appointment between 4 and 6 that day. Cool! The dispatcher was very friendly and thorough in qualifying that I had tested for the leak before scheduling the appointment.

After making the appointment, I received a call back about 45 minutes later informing me that the plumber could be at my house in 20 minutes. Very cool!

The plumber showed up and was very informative about how my mains were plumbed. He took the time to explore all areas of concern and found the issue. It turns out that it was a pool problem and not my water main at all.

I have to say that even though I have an expensive leak in my pool, knowing that Pure was extremely responsive, honest and helpful in the process makes tackling the repair easier. I will definitely make them my first call if I need plumbing services in the future.

Pros:
- Friendly dispatcher
- Quick response
- Professional and informative plumber
- Fair pricing

Cons:
- None that I experienced!

Julie H.

2/27/2019

This is the second time that I have used Pure Plumbing, and I will continue to call (and recommend them) for future plumbing issues. We had a small leak under our kitchen sink, and Tony came out to assess the issue, which he did at no charge -- only provided a quote for the repair once the needed parts arrived. Once the parts came in, Tony returned and quickly fixed the problem at the quoted price. He was punctual, professional, and clearly knew what he was doing. The person with whom I made the appointment was also very professional.

Sal M.

05/10/2020 12:00:00 SA

I gave a 3 star rating for Juan the technician who was very knowledgeable and diagnosed the problem quickly.
My original appointment was scheduled for Wednesday between 10 and 5. I received a call at 2 pm requesting to move the appointment to the next day. I agreed since most of us are home due to the pandemic.
When the problem was diagnosed and the estimate was given I didn't realize how simple replacing the shut off valve would be. The estimate was for $ 445 with my 10% senior discount! Lol!
The cost of the valve is less than $50 on line and the replacement took 15 minutes.
My error was I didn't get additional estimates. I let myself be driven by the convenience of the situation. Technician and quality would be a 5 rating but value is clearly a 1!

Kris L.

5/28/2020

Well I finally broke down and bought a water softener from Pure Plumbing. I absolutely love it and I bought the best system they offered. They were professional in every step of the way. It cost $2800.00 and well worth it. I always recommend Pure Plumbing to my Real Estate clients.

Dale R.

10/15/2014

Hats off!!!
Of course on Sunday, of all days, our plumbing backed up. I read the reviews on Yelp and decided to give Pure Plumbing a try. They answered the phone on Sunday morning, first surprise, then called me back with an appointment for 1:00 pm and stayed in touch with me via phone and text. Our plumber arrived on time, as promised, he was professional, neat and polite and did a great job and the price was very reasonable. He even asked if there were any other issues he could address for us while he was there. Pure Plumbing is now in my 'contacts' list in my phone.
Great Service, thank you, we'll be back!
I'll be recommending them to my family and friends, for sure!

John H.

8/17/2016

I think we have finally have found our plumber. Joe was helpful, efficient and knowledgeable and Ryan really was great answering questions we had, thanks Pure Plumbing. I will be using them in the future and give them my highest recommendation. When you find good people here in LV stick with them.

Fawnie S.

5/16/2019

Today was the second time I used Pure Plumbing and they are great. Thank you Del for another job well done. On time, professional and very knowledgeable. Girls at the office very accommodating and friendly. Priced very reasonable. Highly Recommend!

Michele S.

2/28/2018

We just had pure plumbing out to our home for the second time and once again they did an excellent job. Jack was our technician this time and he came out and repaired our shower in our second bathroom. This shower has been fixed several times since we have been in our home by several different companies. However Jack explained why we keep having issues and fixed it with great expertise. He also replaced and re-installed a brand new toilet in our other bathroom and I love our new toilet. Jack explained that part of our plumbing problems are due the our hard water. He also talked to us about replacing our shower, which we are going to do as well as have a soft water conditioner put in. I love this company as they are all very professional and come when you need them.

Thanks Jack.

Madonale S.

07/08/2023 12:00:00 SA

I called Pure Plumming Company to get an estimate for both of my water heads on my backyard and front yard
Ron came to fix it.
He did an excellent job
He's has great personality and always smiling
Thank you Pure and
thanks again RON for a wonderful job
I'm very well satisfied ...
Madonale

Sunny L.

03/06/2015 12:00:00 SA

This company is great at customer service. From the company owner to dispatcher and technician, all are very professional and courteous. I had a leak on our garage wall. After painstakingly breaking into the wall piece by piece, the technician has identified that the previous plumber has installed a wrong fitting. He corrected the problem and cleaned up after the repair. He also discovered that my pressure regulator is malfunctioning which sent too much pressure into our house. That could cause potential serious problem down the road. He got that fixed as well. (That's the most expensive repair I had.) The company seems solid and provided me with one year of warranty which is more than other plumbing companies offer. Unlike other reviewers have said here, their prices are not the cheapest, but the workmanship and the warranty are worth a try.