I have a rental property in Las Vegas that had a pipe fail this weekend. I reached out to three different businesses, including Pro-Flow Plumbing. Luckily the pipe that burst could be shut off but I'm a bit antsy about ensuring that repairs are done quickly when it comes to my rental properties. Especially anything involving water and/or safety.
One of the businesses that I have reached out to you on yelp, message me back, but made a comment about coming out to do a repair on a water fountain. I found this very odd and realized that the person commenting may be some kind of an answering service and not the business. Considering the fact that I submitted pictures and an explanation of the problem, this was a big turn off.
The other business that I reached out to messaged me back, but I only messaged me back to call their dispatch. Considering that other business also had very good reviews I decided to give them a call. I was told that it would be $49 to come out and take a look and if I agree to the service they would apply the $49 to the service. I asked why would I pay $49 for you to come out and take a look when I've sent you pictures of what the issue is and all you need to do is quote me for that? She replied back that she could not provide me a quote because she answers the phone in the office, but does not work in the field. She agreed to send the pictures to someone in the field and get back to me. I figured I wouldn't hear back from her (which I didn't), so I decided to give Pro-Flow Plumbing a call.
When I called, no one had picked up and that did give me a bit of concern, considering it was a Saturday. But online it did say 24 hours so I figured maybe they would answer. About 10 minutes later I got a callback. The gentleman that I spoke with, said to text him the address and he would be there that afternoon. Later that afternoon, I received a text that he was on his way. He arrived and got the job done and sent me pictures afterwards. The tenant was satisfied, and so was I.
Fair price for a last minute repair on a Saturday.
I would highly recommend this business.
I've included a picture of the busted pipe and the repair.