Woody S.
12/12/2022 12:00:00 SA
We recently had a water leak that caused mold. I reviewed the mold remediation company on first glance, before the work was completed. Out of the gate, they were gold. By the time I kicked them off my properly, they belonged in a plastic bag at a dog park. This time I waited until every spec of dust was cleared before the review. Let's go.
My wife scheduled, so I can't speak to the initial contact, customer service, etc., but she is very difficult to please and seemed happy.
Kyle came out, was EXTREMELY personable and came correct with everything; professionalism, communication, explanation and setting realistic expectations. He was there for a water leak/pipe issue but noticed a toilet that was in need of repair. I mentioned we were buying a new one that weekend and he offered his price for install. No pushing, no selling, literally just information for me to do with what I wanted. I'm going to go on record right here and now saying my wife and I have been in Las Vegas for almost seven years and we have just had horrible after horrible experience with 95% of all service people we've either spoken with or hired. Disillusioned is putting it mildly. I said this to Kyle and I'll tell y'all...he single-handedly turned that around. I have never been happier turning over money like this. NEVER. Kyle gave us a clear and concise estimate...no what if's or if you wanted to add this as well junk. PROFESSIONAL. He gave us a clear and concise plan, telling and showing us what needed to happen, what he was going to do, how he was going to do it and what it would cost. Not anything about, 'well if we run into this, remember...it's just an estimate' junk.
Side note, we would up getting a toilet and having him install it as well. (We robbed them blind...that toilet was a beast to install and should have cost more. Kyle is a ROCKSTAR.) Everything came to what was estimated, everything was explained as he was working...it was like having a good friend come into your house that just happened to be a master plumber. Was a mess left like most others leave? No. NO. Kyle even cleaned the walls around the toiled when the old one was removed and used HIS name brand disinfectant/cleaner because he is that proud of his work...and should be.
I can't recommend Plumbing Solutions enough. Granted, we've had one experience with one plumber, but as you've read, the experience was literally life altering. That said, I also can't recommend Kyle enough. I'm not saying we're going to name our next baby after him...but also not saying we haven't already.
Oh, forgot to mention...they came in at a third of a previous quote as well AND did next day service.
A+++