Pacific Bath

I do not leave bad reviews, I don't belive in them. However, Pacific Bath has left me so dissatisfied I must say something.

But Pacific Bath has proven themselves to be unprofessional and dishonorable.
They installed a shower, over a year ago, and now the tile is splitting along the grout and water is leaking onto the floor.
One of their representatives came to observe the damage and admitted that it was a construction error and it was their fault. He told us not to worry and they would fix everything.
A week later, Pacific Bath called back claiming it was not their fault but rather the fault of the company who installed the glass around the shower.
It was not. Anyone can see that.

A second representative from Pacific Bath came a week later. He also agreed that he could see the damage was in the tile -- not in the glass installation -- and they would fix everything, at their expense.
A week later, their office called us and again claimed that it was not their fault, it was the glass company.

Two different representatives from Pacific Bath saw the damage and admitted their fault. But both times when their office called back, someone who had not seen the damage claimed it was the fault of the glass installation company.

I am calling the state contractors board tomorrow.

I will happily remove this review if Pacific Bath does the honorable thing and decides to work with us to solve this problem. But for now they have informed us that we must have the glass removed, at our expense, before they will continue to work with us further.

Very happy with our new Kohler shower installed by Pacific Bath in Henderson, Nevada.  Installation only took two days and the result is beautiful!  I definitely recommend this company.

Pacific Bath Company representative Dale Moore designed the bathroom and gave me an estimate of $33,000, was told that the pan is custom made and will take about 8 weeks but will be given an update weekly.  Never got an update after the first call.  I decided to cancel in January 2022, I spoke to Christian S, who was the sales manager at the time.  I was told that if I cancel, I will still be charged for the custom made pan, which cost $8000.  I told Christian my concerns and he promised to keep me posted, so I agreed to move ahead with the project.  At the beginning of February 2022, I was told everything is ready and scheduled for the 3 day job.  Job was scheduled for the middle of February.  I went home around lunch time to check on the progress, nothing was started.  The crew told me that there is a load bearing wall so they are calling their supervisor Josh.  Question is why didn't someone from the company check on it before designing the remodel in the first place or have somebody come out to check on it before the start of the project.  The crew left because they didn't hear back from Josh.  I waited for Josh to call me back.  I called the office to talk to the manager, Andrea.  Andrea never called me back.  Josh called later in the day and told me that he will have someone come by the house the following morning to check on the wall in question.  The guy who came out (can't remember his name) said it was not a load bearing wall and will let Josh know that the project can go ahead.  I got a call an hour or two after I got to work from Will, who thought I knew that he was coming over to check on the wall.  It turned out Josh sent somebody who is not from the company; Will is.  So, I had to drive back home to meet Will.  Will confirmed that the wall is not load bearing and will inform the office.  Josh never called me back to update, Ashley from the office called to reschedule the remodeling work end of February.  I was told on the first or second day of the project that it will take 4-5 days, instead of the 3 days.  What can I do.  At the end of the second day of the job, Brett (one of the crew) told me that they will not be back to the house to work because the custom made pan has a crack and Josh will call me.  I was told that the crack is on the side and is not going to affect anything, just cosmetic.  I told Brett, if that's the case, why cant Josh just give me a call at that time to settle it and move ahead with the project.  Josh called me the following day, gave me options.  Since the bathroom is all torn down and it' s a mess, and it's only a small crack that's not going to cause any water leaking, I agreed to go ahead with the project and Pacific Bath offered to give me a $1500 discount for the pan.  So, Josh had the guys come back that day to restart the project.  At the end of the 4th day, I was asked by the crew for tiles.  They were told that I am providing the tiles.  I told them no I'm not, that I specifically told Dale that I don't have extra tiles and he said not to worry because they will find tiles that match my bathroom floor.  I spoke to Josh at some point, who made a comment that Will is going above and beyond to look for the tiles.  At the end of the 6th day (Saturday), I asked the crew what else needs to be done because it didn't look like it's close to being completed and it is already the end of the week.  Brett told me it's almost done.  I asked how about the glass and he said that's up to me.  I asked him what he meant by that, and he said they are a bath company and they don't do glass.  I said that when Dale gave me the design and cost, he mentioned where the glass is going to go but never told me that I am going to have to buy it myself.  I got upset and called Josh, who was out of town at the time.  He said he will look into it and call me back when he comes back to town.  Never heard from him.  There was no communication on when they will be back to finish the job, only that Will is coming by the next Monday.  I got a call from Gower Telly, who is the new sales manager, apologized and promised to call me back once he knows more.  Guess what, no follow up calls.  He did not even return my call or text.  When Will came by, I asked him if he thinks what they left me with is ok.  Work was not up to par.  I told Will my concerns and he assured me that he will bring it to the company.  From then on, Will would come by to work on the bathroom.  The first day he had some help working on the project, they had to tear down everything the previous crew worked on for a week.  The project is mostly complete, except for the glass, which has to be ordered and takes 4-5 weeks.  So, as of this writing, I still cannot use my bathroom.  You cannot trust or rely on anyone from Pacific Bath Company.  The manager Andrea, Sales manager Gower or Supervisor Josh.  The only one who took responsibility and can be relied on is Will.  I appreciate the work Will has done.

Just a quick update - when the owner said they would not call again, he wasn't lying. They did stop calling. For this reason, I will add an additional star.

The installers were very helpful in asking how I'd like the installation to be finalized. They were understanding and very hard working. They went out of their way to make sure the job was done to my satisfaction.

We are very happy with the installation of our new walk-
in shower. The job took 2 1/2days from removal of the old shower stall and bathtub to the installation of new plumbing pipes and a beautiful double walk-in shower. Pacific Bath said they were sending their Michael Jordan of installers and they did not disappoint. The team of Danny and Saul were professional, courteous and punctual. They also did a fabulous job of protecting the floors and cleaning up, we highly recommend Pacifc Bath, please ask for Danny and Saul .

We had a tub to shower conversion done.From start to finish Jason and Ryan did an excellent job! Dust and dirt kept to a minimum.Always cleaned up after work.We had extensive tile work in the bathroom which they removed and left the walls ready to paint! Answered all the questions along the way.  Oh yeah the product is top of the line. Luxstone  expensive but worth it! Also kudos to Scott the sales man who delivered all that he promised!! Great job by all! Highly recommended !

We just had a shower from bathtub installed. Leonard the lead guy was the best. He found two problems and quickly pointed them out to me and instead of bypassing them he fixed it with no problem. The project turned out better then we anticipated. Ryan and Anthony his coworkers were just as hard working.  Highly recommend for anyone looking to get a shower from bathtub installed.

Incredible job, incredible material. Pacific Bath did a great job in installing my new walk in shower by Kohler. The job was completed in 2.5 days. Very professional. Not one speck of dust left from the work. It is beautiful and greatly enhanced the bathroom. Highly recommend.

Beautifully done. Leonard and his crew were both professional and personable. All work was well done with secondary checks to make sure it was done correctly. Have showed the bathrooms often.

The worst quality of work I have seen. They installed the wrong colors of material. I have never seen such a poorly done shower. In fact, I'll likely sue them. Do not ever use this company.

I'm sorry but when the sales rep told me that a new kohler shower was $13,000 I almost fell over. They market it like all seniors can afford it. Maybe if retired from a hedge fund.

Pacific Bath installed a Kohler Walk-in Bath. They were fantastic from Estimation through Installation. Very professional, thorough, clean and neat and did what they promised. The tub is beautiful. My husband and I have used many times and are very pleased. We would highly recommend this company!

Well...we signed the contract on May 28,2021 for two new bathrooms, a total of $30,830.  Today the date is October 15,2021 and we are still not complete. (5 months) Are you kidding me.  Their communication is null.  I had to call in weekly to get any kind of update.  NEVER a return phone call. I even tried calling the salesman (leaving messages) and nothing came from that.   I received a call from Kohler asking how the install was.  I replied, they are still working on it, I had to make ALL calls inquiring about the job and if they are your west coast sales rep's I give them a zero.  He told me he has been hearing this from other customers and will check into it.  Before spending your money here, go somewhere else.  Learn through me, please. Try Silverado, (Henderson) we did for our granite countertops.  They were very professional, fast and friendly! Should have went there for everything.

We had them do a tub to shower conversion and it came out great. Did the whole job in 2 days. Everyone we dealt with was very friendly, polite and helpful. We would definitely use them again

I was extremely satisfied with the job performed by Pacific Bath.  This company installed a Kohler walk-in tub and they did an excellent job.  During the installation, they covered the carpet and the stairs near the area of construction.  When they left the site, they made sure that everything was clean and there was no debris left on the floor.  After completion, they assured me that they would always be available if I needed to contact them with any type of question or problem.  This is a very professional company and the reason that I selected Kohler is that they are highly ranked for their lifetime warranty.  I am satisfied with my tub and I will definitely recommend Kohler to any one who is thinking of installing a walk-in tub.  I simply love this tub!!!!!

Not cheap, but you get what you pay for. This was a Kohl install and it turned out great. Don't be afraid to speak up and let them know what you want. Our old shower was getting kind of ugly and my wife wanted an update. We contacted Kohl and got the installation through Pacific Bath. It took some time to get everything measured and custom cut, then another few days for the glass guys to get their stuff lined up but it turned out great - exactly what we wanted.

This company is incredible.  We looked at different companies but Pacific Bath was the cheapest and we had seen some of their work.  We love our walk in shower with the baby blue walls.  Also they were very professional and cleaned up every bit of mess.  They took our old shower out and got rid of it. We just love all the shelves inside the shower so that we can put different things on each shelve.  We would recommend this company to all our friends

There was an issue with our initial order for the shower floor pan.  Destiny or Beth faithfully updated us weekly; but, after almost 3 months with no progress, our sales rep, Ron escalated.  They were able to find us a different, larger pan in stock.
Installation Manager, Steve called that same day and came out to measure and ensure all would fit in the space.  
I can't say enough praise for the install techs.  Danny and Saul had to cut and remove some existing glued-on mirrors; but, did that and even refinished the wall smartly and cleanly.  Before calling it done, they had my 88 year old mother step in to see that all was in her reach.  It is apparent that they are quite experienced at this!
I highly recommend this company.

We were tired of our shower tubs and wanted to update them to walk in showers. From the sales process through installation, everything went smoothly and as planned. We scheduled two conversion appointments back to back. After the first two days, we had a new shower in one room and after four days we had both showers completed. We were amazed. Gariel and Saul showed up on time, used drop cloths all the way from the garage entrance through the house and up the stairs to the bathroom. They cleaned up their tools at night and resumed their work the next morning. They asked me where exactly I wanted to place the shelves and soap holder. The luxstone and whole finished product look great. This was the easiest home remodeling project we have done in 20+ years. I would recommend to a friend!

Very satisfied with the step by step explanation of the process so I knew what to expect. Scott Yon was very thorough  explaining all aspects and options available to me.  Leonard and Diego were cordial and considerate and carried themselves very professionally before, during and after the installation. Would highly recommend PacificBath for your bathtub to safety, walk-in shower conversion needs.

The sales guy and installation crew were all very professional and did a great job installing our new walk-in Shower.  We changed our Shower/Tub in preparation for my 87year old mother moving in with us.  

They covered our floors to make sure it doesn't get damaged while removing the old tub and walls.  They vacuumed and cleaned everything after they were done.  

Sales guy always returned/answered my calls when I have questions.

I highly recommend this crew.

How funny, now the NEW GM C. Miller has contacted us about an outstanding balance. First of all, we financed our install with a company they referred and have been making our payments, sometimes double, on time!  So call them if you aren't getting payment. Secondly, you have still yet to address the promise to rectify the disastrous install YOUR company did!  Still waiting...
And how many GM's does this company go through?? Sounds as if you guys may be corporately challenged.

They were the identified contractor to install Kohler jet bath.  Device is fine, the installation was poorly planned, supervision was lacking at best, admin/receptionist was less than helpful, construction manager was condescending.  Sales person lied repeatedly about what the installers would do (It will look just like when you moved in to your new house) Reality was the construction people will make it paint ready which translates to they leave it in sheet rock and customer needs to go find someone to actually finish the job. Two day installation became 5 (not counting the Memorial Day weekend); electrician cut holes all over the place then said the other contractor or the plumbers would fix them; once the bath was finally installed it would not power up; bad experience all around.  If you want a bath, RUN (don't walk) away from these people.

I noted that Todd B (owner) ONLY responds to positive reviews.  Tell you what buddy, try speaking to someone who had their bathroom screwed up by your wonderful crews.  Not holding my breath.

Great team of workers or showers are beautiful and so functioal