I'm a 21 year old college student living in a rental home with my fiancé . My fiance does not have any plumbing skills whatsoever. I was getting ready to turn on the shower when all of a sudden---the handle literally snapped off. Water was leaking from the faucet and where the handle snapped off. We called our landlord, and luckily they called a plumber to our home. Luckily, Mike knew what he was doing and was able to turn the water off right away.. He also replaced the shower handle and faucet! He was quick, prompt, and friendly. Let's just say, he get's the job done. Thanks Mike!