Ifakolade R.

07/06/2023 12:00:00 SA

Anthony Green was the electrician that came out to my apartment this morning. He did a great job of assessing the situation. He worked quickly and was efficient. He spoke in plain English to help me to understand exactly what was going on with the ceiling fan and the associated dimming unit. I would recommend ideal services at Anthony Green for the electrical specifically.
Thank you Ifákóládé

Michael L.

7/14/2023

Angel came out when he said he would and troubleshot our electrical issue fairly quick. Found some faulty breakers and got them replaced right away.
Good customer service from Angel. He was polite, professional, and responsive.
Ideal services was contracted through my home warranty AHS.

Aida M.

07/10/2023 12:00:00 SA

I was referred to this company by my home warranty company American Home Shield because of our problem with the air conditioning unit. Your electrician went to the house on June 30 and did not see the problem with the circuit breaker. The HVAC technician came on the following Friday morning and confirmed that there was no problem in the air conditioning unit and the problem lies in the circuit breaker.

At that point, I was so frustrated as my chance of having an electrician come back to check on the circuit breaker is quite tough as it is a weekend. I called American Home Shield and it was not positive as it is a weekend and authorization will be hard to get. I called your office to take a chance but instead that call is the miracle that expedited everything. A recall authorization was issued and your electrician came in to check and replace our circuit breaker. And it all happened because of the customer service extended by Melissa,

Melissa has provided the highest level of customer service with care and professionalism. I commend her for being so concerned about the needs of the customer. She exemplifies a model employee for customer service.

Jess E.

5/15/2023

Needed electrical work done and ideal services this time was much more pleasant to deal with. I'm still upset with the water heater situation mentioned in my last review which made me very hesitant when First American sent Ideal services again this time to do electrical.

Anthony is an amazing electrician and managed to solve the issue in less than 10 minutes. He was professional and friendly making sure all issues were addressed. Overall, I would recommend ideal services for their electricians, but I would not recommend for their plumbing/water heater services.

Andrew M.

08/09/2023 12:00:00 SA

I interacted with this company through a home warranty claim for a failing circuit breaker and GFCI. I have a degree in electrical engineering.

The technician that was sent was extremely lazy; the technician concluded that the circuit was overloaded causing the circuit breaker and GFCI to trip periodically during hot weather even though no devices were plugged in or turned on.

I asked the technician to provide the estimated load basis for their conclusion that overload conditions on the 20A circuit were the root cause. He estimated over 1500+ Watts were being drawn. The technician cited a LED television and LED computer monitor as being the loads, where these devices were not plugged in or turned on. Even if these devices were operating normally at full power on the same circuit, they could not draw such a load causing overload conditions.

The technician concluded that a new circuit was necessary and quoted a fee of over $2600. What a scam.

If you are referred to Ideal Services through your home warranty, demand another vendor be used.

Lia N.

08/07/2023 12:00:00 SA

We are very very upset!
Our warranty company Fidelity, scheduled us with this company for an emergency appointment to do A LEAk TEST!!!( none working AC in 115 degree weather and a new born in house)
Friday comes and they call us back to reschedule due to the fact they didn't have anyone till Monday.
Monday comes, they show up and said oh sorry we don't have enough time to do a leak text.. the scheduled was specifically to do a leak test and was rescheduled to Monday by ideal services themselves meanwhile their employee is not given enough time or a work order for a leak text.. so they rescheduled us for another day again!!!
Employees response!! Well you are trying to go through your Warranty but if you pay directly it's a different story.. (They will find time)

Radhika J.

07/07/2023 12:00:00 SA

Just an update to my review dated 6/1/2023.

I still have had no resolution from the company and they refuse to work with my property manager who has given them tons of business in resolving my issue.

Once again, all I needed was a working water heater which they replaced under warranty and charged me $910. It still is not working the way it was before they came in and apparently, needs a check valve.

My question is -
1. How was it working before without a check valve?
2. And if they are such a great plumbing company, why didn't they just put one in to complete the job?

I have filed a complaint with the NV Board of Contractors and it is something I would recommend doing in order to prevent companies from taking advantage of people who don't know any better.

We are still awaiting an investigation into the job poorly left undone.

Amy W.

7/26/2023

This place came quickly, three days later, completed the job but then broke the platform in our garage which now we must pay more money to have fixed. They sent one tech for a two tech job. I'm happy we have hot water but they caused extra damage by their job. I was forced to use them through First American home warranty.

Alex B.

7/24/2023

DO NOT USE THIS COMPANY! THEY ARE AWFUL!!! Came to the house twice and made things worse. First time, they said it got fixed, which they didn't. Called them back to the house again. And the guy realized he replaced the wrong item the first time (HOW DOES THAT EVEN HAPPEN) and said he fixed it the second time. Lies!!!! We had a different company out and they said the initial work that was done was a joke. Save yourselves the headache and avoid this company! I would give it zero stars if I could.

Heather H.

08/01/2023 12:00:00 SA

Mr. Edwin Pena came out to check our A/C units today, and from the outset he was very polite and considerate. He demonstrated complete knowledge and competence in a professional, yet kind and friendly manner. I would highly recommend Edwin Pena of Ideal Services to anyone needing an A/C technician!

Francesco V.

6/30/2023

Angel was great quick and very friendly i would recommend this company is nice to know they have the best customer service.
Thank You Angel.

Stephen B.

08/10/2023 12:00:00 SA

Fixed the wall switch to our garbage disposal that was malfunctioning in 20 minutes

Christopher H.

7/21/2023

Stay away!!! Due to home warranty I have to use this company. Twice they have come out and failed to repair the AC. Now after 3 days without AC, 118 degrees outside. Same result. They come out, run off before completed. Now it's another 6 days before they will come back. They literally just left. The dispatch person is heartless, this is a terrible company!!!!!

Crystal F.

7/20/2023

My technician Anthony Green was phenomenal. Not only was he knowledgeable and quick to diagnose my issue and indicate the solution, he was pleasant and patient. Ideal Services was able to schedule my service quickly and did a good job of ensuring continuity of care by sending Anthony back to complete the job.

Callie M.

5/19/2023

Had the unfortunate luck of dealing with this company through my home warranty, First American. Ideal services installed a blower motor on the air handling unit in my attic in Feb 2023 almost a month after my initial inquiry with First American. According to ideal services, the blower motor was out of stock across the entire state of Nevada so they had to rush shipment which took about two weeks. Whatever, not the point of this review. After the install, I asked the tech about the burning plastic smell. He wasn't concerned, mentioning that that happens sometimes. I am not an HVAC expert. We have to be able to trust that the professionals we hire know what they're doing.
Yesterday (May 2023) my air conditioner stopped working. I contacted a different company because I don't have the time nor the patience to wait a month for a repair through my home warranty considering the temperatures outside. According to the technician from this different company that replaced it today, the blower motor was wired incorrectly and did in fact catch on fire in my attic. I am counting my lucky stars that my family is safe and that my home didn't burn to the ground. Reading these reviews it's clear that this isn't an isolated incident. I would not recommend this company to so much as spray some WD40 on a squeaky door hinge, much less trust them with electrical equipment. I no longer trust First American due to their prolonged poor judgement and gross negligence in keeping Ideal Services as a contractor. If you have a home warranty and you are assigned Ideal Services, do yourself and your family a favor by NOT letting this company into your house because the reality is; First American and Ideal Services are nothing but lucky that my family isn't pursuing a wrongful death lawsuit and that a class action lawsuit hasn't already began.

Kristie J.

4/29/2023

Please save yourself. If it's a matter of going through your home warranty and paying $85 or going somewhere else and paying more...take option two. Had someone canceled their appointment last minute when walk in my house just to say they couldn't do anything. It was $85 wasted and it just felt like they were trying to scam you despite what was supposed to be looked at is under my home warranty. Working with the home warranty company to get another company for free.

Rob C.

02/10/2023 12:00:00 SA

I've been using Ideal services for years and they have never disappointed me. From Luis the foreman to all of the workers laborers and Kalena in the office I've had nothing but exceptional service!! I've had 2 bathroom remodels and extensive electrical upgrades to now having them install my emergency home backup power generator. Next up is my entire house flooring and kitchen remodel by Ideal.

If you find a good contractor like I have you trust them to do everything in your home! Thanks Ron and entire team that have done amazing work to my house!!

Brenda G.

6/30/2023

Angel was friendly and able to pinpoint the issue quickly and resolve it fast. Saved us a lot of time and headache! Highly recommend.

Osha G.

6/20/2023

This company is is horrible . Not only are they lazy they left my home with water damage and didn't want to pay for it to be fixed . Also they are rude I wouldn't recommend if there was a 0 stars they would have it

Big E.

4/21/2023

I booked service through America Home Shield to fix my ceiling fan. Based on past experience, I requested Ideal Services and more specifically I requested Julio. He was the Ideal Services tech who came out the last time to fix our ballast n bathroom fan.

Long story short, Julio expertly, patiently, and completely diagnosed the problem and got my ceiling fan working again. I highly recommend Ideal Services and especially Julio. On top of being a skilled technician he is trustworthy, honest, a good communicator and extremely polite. He takes the time to explain what he's doing and what he is looking for when diagnosing the problem. Julio is just a good hearted person and an all around good guy. He is an asset to Ideal Services and he is the one you should ask for when requesting service from Ideal Services.

Thanks Ideal Services and Julio for a good experience!

Crystal O.

04/06/2023 12:00:00 SA

My relationship with Ideal Services has been tumultuous at best. Since the installation of the water softener things have gone awry in the worst of ways. Long story short this company ultimately earned my business through their association with my home warranty company. That said, I have paid out of pocket for many of the services which they provided, including water softener and heater replacements.
The water softener installation led to my first yelp review of this company. The subsequent water heater and repairs of the water softener is where things go bonkers.
To spare you all the details I will say I have learned the hard way this company doesn't stand by their by work, they don't return phone calls, or schedule and keep appointments - rather they leave their customers on read for weeks at a time, with a leaking water softener that is still under warranty.

Jackie K.

07/06/2023 12:00:00 SA

I was without AC for a week and it was determined to be an electrical problem. Anthony made two visits to get to the bottom of the problem and our AC is up and running! I really appreciate his responsiveness and patience in conducting a thorough assessment to find the source of the problem and fix it.

Shantice H.

08/10/2023 12:00:00 SA

had the pleasure of Anthony green servicing my home for my electrical , was very knowledgeable and helpful would recommend

Gary F.

6/13/2023

There customer service is by far the worst. They take forever to get on the phone and most of the people who answer and very rude and unprofessional. The techs that come to the home do not listen to you and do what they want. Most of the time they make the situation worse to make more money out of you. I Willis not recommend them to others.

Walt F.

03/01/2023 12:00:00 SA

If you are looking for incompetence, lack of well-trained professionals, and a fairly snotty call center, you have found the right place!

This was a warranty claim through First American. Ideal Services has been assigned a couple of times over the years -- and most every time, they continue to disappoint with long delays in service times, undertrained/rookie technicians, and employ a practice of gouging through modifications where they recommend repairs that the Warranty only partially covers and require a large out of pocket from the home owner -- when there were options to repair without modification (but Ideal Services wouldn't make as much net net in that case).

In this particular case, the company took over a week to visit my house (well beyond the 48 hour SLA) and the technician did nothing but visual checks. Didn't even test any of the issues in question, test water temperatures, and then proceeded to inaccurately reflect the issues when reported to First American -- causing a delay in service response.

Ultimately I just called First American and they assigned a competent plumber who came out, assessed all the same items, filed the paperwork correctly, and resolved the issues quickly and accurately.

Ideal Services is not the best choice for your plumbing needs if you are in control of your selection -- and even if auto-assigned by a Warranty Company, you'd be advantaged by requesting a change as soon as they are assigned (due to delays in their ability to service you and their Yelp/Google reviews) and typically the Warranty Company will oblige.

Shimi T.

3/25/2023

DON'T MAKE OUR MISTAKE! NEVER HIRE THIS COMPANY WHETHER PRIVATELY OR THROUGH YOUR HOME WARRANTY...NEVER!!!

From our bad experience with Ideal Services including their plumber George and their service responder lady, we found them very unprofessional, not honest, have lack of integrity and does not take responsibility for their no-show appointments!
They will blame others, won't return your calls, cancel appointments at the last minutes, lie with no consequences, and disappear with no responding. This is what we had to deal with...But never again!

We strongly recommend against hiring them or accepting them as repair company by the Home Warranty's dispatch.
We learned our lessons...Don't make our mistake! Never use Ideal Services in Las Vegas area.

Terry F.

6/20/2023

Jaquel was nothing less than magic in servicing my electrical issue related to my A/C. He was a perfect gentlemen and more than patient with my questions as I am hard of hearing.

He took time to assess the issue thoroughly and stated clearly, he would not leave until the issue was resolved.

This company is top notch!

I'm so grateful:)

Carol K.

7/27/2023

Angel provided superb service today. He was very kind and helpful.

Marilyn R.

4/14/2023

Ideal Services helped us out with a plumbing issue...a kitchen sink back up problem. Vilmarie went above and beyond to schedule services. First sending Joey to lend assistance and then Jorge Martinez and Dane Arneson who solved the problem. It's wonderful to have the plumbing working again. Thank you team Ideal Services.

M. D. Rebman
4.14.23

S3r S.

7/20/2023

Dishonesty, mendacity, underhand tactics. Three things that will summarize this company.

Stephanie K.

08/07/2023 12:00:00 SA

We called Ideal Services to replace a water heater in our office. When they came to do the replacement, they needed to turn off the water. Our landlord requires documentation to approve water shut-off times, so I got their office in contact with the property manager in order to get the documents in order and schedule a time that worked for both parties. Despite both myself and the property manager following up multiple times, their staff could not manage to send over a Certificate of Insurance and a description of the project. After a month of following up, I had no choice but to cancel and find another plumbing company that could finish the job. When I called to request a refund of my deposit, I was told that accounting would need to call me back. It took them another entire week to return my call and despite ZERO work actually being done, we still had to pay $80 for the first service call where no work was performed. What a waste of our time and money.

Tye W.

06/10/2023 12:00:00 SA

jaquel came in fixes two issues I was having. he was professional and worked with a sense of urgency. He successfully addressed both cases.

Jon N.

03/10/2023 12:00:00 SA

Didn't have the courtesy to remove his shoes going to a carpeted second floor. After inspection, I didn't get a run down of what to expect. I had to ask before he left the house. I was informed I would get a call to schedule a fix for the leak. A week has passed and No call from them. Ideal services is Not so ideal.

Ideal services plumber diagnosed that it was a valve/faucet leak.

Got another plumber to take a look and he diagnosed the leak and determined it was from the shower drain not the valve/faucet.

Ron R.

06/03/2023 12:00:00 SA

Stay away from this company!!! Flied an a/c issue and 10 days later - still getting the run around! This company will do anything but fix your problem!
After spending literally hours on the phone trying to resolve our issue - they treated us in the worst way. i would give them less than 1 star if that was an option! We are seniors living in Las Vegas - this company will take your money but not deliver! We had to deal with them thru our home warranty - First American ( also a contender for the worst customer service). Between the two company's - it has been a nightmare!

Chris L.

5/25/2023

Ideal sent out a tech named Brian, he quickly found the issue and repaired it right away. Professional and courteous

Deyanna H.

03/02/2023 12:00:00 SA

I have used them through my insurance (first american home warranty) and each time they messed things up by not contacting, not showing up and not providing reports.

Scheduled an appointment for 2-6 pm on 3/2 with 30 min advance notice. I got a call at 3:47 and told them that someone will be home by 4:20 the latest and got home at 4:05 pm, a 15 min later and waited. Then I got a call at 4:34 saying that we have to reschedule because the technician decided not to come. Basically cancelled without informing me.

Whitney B.

5/30/2023

This company is a scam and tries to take advantage of people!! And then when they get caught they will not answer or return our calls and unfortunately our home warranty made us use them and we can't go anywhere else.... A week later I still have no water heater! Here is the story:
Our water heater broke. A technician was suppose to go out (it was a no call no show) and someone came out the following day. They then went on to tell us that our base needed to have sheet rock (I believe that is what it is called) added to the base per city code! Why would we add less durable material than what our base is already made of?! We contacted other plumbers they knew nothing about this code we got a letter from the city, yes my husband took it that far and the letter stated that is not a code requirement. Once we provided them with this letter they will not answer our calls, return our calls and the receptionist hangs up on me!
We aren't plumbers, we would never want our renters to be in any sort of harm. But when people try to screw us out of money it is not right. Most people I'm sure just say okay and pay the extra $500-$1,000 however my husband realized what was going on and called them out on it. And now here we are no water heater and a company that will not respond.

S J.

5/30/2023

Jorge was wonderful. He was very friendly and worked hard to get my problem resolved.
I'm very pleased with the results.

Charles M.

7/18/2023

Anthony Green did a great job thank you guys he was quick on taking care of the issue we had with are house overall great job

Marissa T.

5/19/2023

I received great service from Jaquel at Ideal Services. He was a professional and knowledgeable electrician. I'd definitely recommend him and will request his services again in the future as needed.

Rachel W.

11/10/2022 12:00:00 SA

We have been trying to get these people to help fix our garbage disposal, etc, but all we've been getting is the run around, and have been lied to over and over. The guy they sent, which we did not want to see again for a second visit (they sent him, AGAIN), got nasty with my mother when we tried to explain what we needed help with.

Work with them at your own risk!

Aviva N.

5/19/2023

Great service! Jaquel did a great job installing my ceiling fans it was a clean job and great communication, thank you.

E B.

7/13/2023

Angel is an absolute life saver. What are the chances that the upstairs AND downstairs air conditioning units would stop working at the same time. Needless to say, he was was able to fix the problem quickly, professionally, and courteously. He explained what he was doing and was very helpful. Thank you again, Angel!!

Fatima B.

01/06/2023 12:00:00 SA

Received service from Nathan for some electrical work at my house and he was quick and efficient.

Thank you very much. Will recommend Ideal Services to my friends and family

Sandra T.

7/13/2023

Anthony Green was the tech assigned to my request. He was awesome from start to finish. Friendly very informative and completed the job with no issues. Definitely would recommend this company and Anthony !

Evan T.

5/17/2022

Our home warranty company called a different company out to check our unit. We had no AC for 2 days and the inside temp was peaking at 93. The guy said the entire unit needed to be replaced. Home Warranty reached out to Ideal Services for a 2nd opinion. They sent out MY MAN Edwin Pena to assess the situation. My dude had our air conditioner working in less than 15 minutes. If your air is out I hope Edwin is the one that knocks on your door.

This man needs a raise!

M S.

7/14/2023

We spent $3000 for a water softener that never worked. They sent people out 4 times over the course of months. I still doesn't work, the water is super hard. I called them today and they said they'd send someone out again but that the unit I bought was generic and is working properly by not working. They recommended the unit to me, they sold it to me, and they basically told me to screw off. This looks a bit like fraud or theft. I guess we'll try the hard way.

Junior G.

05/12/2023 12:00:00 SA

Anthony Green fixed the issues we were experiencing with a ceiling fan in one of the bedrooms as well as an exhaust fan in one of the restrooms. He was cordial, respectful, polite, effective and efficient in his duties.

Michael B.

4/21/2023

We were having problems with our furnace. The initial evaluation was it was leaking gas so he shut it off. We waiting 3 months during the winter for them to replace it. Multiple calls from us and our home warranty were not returned. I had two other contractors come over and said there was nothing wrong with our heater. It's one thing to say it needed replace, but never to show up to replace it. I'm sure there are more professional companies out there.

J R.

7/13/2023

I called in a service request with my home warranty and Angel was dispatched to help us. He was very helpful and took the time to explain everything. He quickly fixed our outlets that weren't working and my daughters bathroom exhaust fan. He was very polite and courteous.

Ed D.

7/13/2023

Angel came out found my electrical problem and took care of it.transformer issues and didn't leave until finished

Tucker S.

4/25/2022

It was an easy and pleasant experience working with Ideal Services. Originally hired them for a water softener system, which Walter did an excellent job on, I also requested to have him install a Reverse Osmosis water filtration system and that is now a system I'll never live without.
Then my AC unit was found to be completely rusted out. Three separate opinions later, (all came to the same conclusion) I needed a new system, and Edwin won the battle of prices and with the name Ideal Services behind him I knew I was in great hands. Edwin then not only replaced my system, but he also found multiple issues with my original system and made the changes to fix and improve the efficiency of it.

Overall I am a customer for life whenever I need any help with my plumbing or AC, and I proudly recommend Ideal Services.
Professionalism and kindness followed by competitive pricing and excellent quality is what you can expect from the entire team.

Joshua B.

07/12/2023 12:00:00 SA

Ideal came out next day after I called and came right on time when they said they would. The Tech Angel came in and went to work right away and got my electrical problem diagnosed and fixed in 20 minutes. Highly recommend ideal services and Angel!

Nichole F.

4/26/2023

Anthony was awesome. Went above & beyond his service call to fix a bathroom exhaust. Being a new home owner there's a lot of mystery that comes with that purchase & weird switches & lights is one of them. He helped me to try and ID what went where when he didn't have to. Thank you Anthony for trying to help me out, you're really appreciated and I would recommend you any day.

Joann G.

4/30/2023

Anthony Green came out today and saved us! We used Ideal Services as part of our Home Warranty and they arrived on Sunday morning and got our A/C breaker replaced and we have A/C again before it got too hot. The breaker was very old and non-functional and Anthony was able to switch it out for a new one. Thanks, Anthony and Ideal Services.

Kathleen N.

9/14/2022

WORST SERVICE EVER!!!!
I have had a leak for two weeks now wasting gallons of water and they are to busy to fix their error and now we have a huge water bill. Plus the technician is at fault. Filling complaint with better business bureau as well as Las Vegas Water authority as we are in a drought and they could not care. More to come

Dinny L.

8/30/2022

The worst company with the worst technicians and most importantly the worst customer care. You are just wasting your money and time working with these clowns. Because, i completely wasted my time on this worthless company. Ohhh the hold time (and an idiot repeating the same message 100s of time in a constant loop) is beyond ridiculous and annoying, whoever implemented this system should be fired without thinking for a min.
People warned me about this company, but i thought i will give a try and learned my lesson to never work with these bunch of useless people.

Adam J.

4/24/2023

My tech Anthony was very friendly, professional and was able to fix the issue. Thank you.

Matthew R.

4/21/2023

Anthony showed up on time and was very professional. He was able to diagnose the issue and resolve it so quickly. Once finished, I was told what caused the problem and what was done to fix it. I wish there were more electricians who share his enthusiasm and work ethic. I highly recommend that if you place a service call to ask for Anthony. Excellent service

Michelle W.

4/24/2023

Anthony was great! Fixed the issue and answered all of my questions. Definitely recommend them.

yasaro y.

07/03/2023 12:00:00 SA

Julio and Angel are very resourceful and willing to listen. We're able to set up my Tesla wall charger and light flickering. Have been working with this company for 3 years and very happy!

Anna L.

05/08/2023 12:00:00 SA

Anthony was the best technician came and promptly fixed my ceiling fan. Was very professional and had good customer service skills. I would highly recommend using this company and asking for Anthony he's the best.
He's awesome and is definitely an asset to his company.

Mykl K.

6/27/2023

Anthony Green was an all around professional. He was quick with the diagnosis and fixed us up in no time. Very detail oriented and actually left our electrical setup better then how he came into. I would strongly recommend this company based on their technicians thanks to Anthony Green. Hats off Vegas Native

Shawn L.

4/28/2023

Technician Green resolved the issue quickly and showed up in the assigned timeline to get the job done

Jenn C.

07/01/2023 12:00:00 SA

I got connected with Ideal through my home warranty insurance. I needed an exhaust fan and ceiling fan replaced. Anthony Green came out both times to complete the work and he was a gem. Very courteous of my home and pets, the work was well done and he was a joy to talk to. It's always a wild card inviting strangers into your home and personal space but he made he made it painless. Thanks Anthony!

Kelly K.

07/01/2023 12:00:00 SA

Anthony was great, very professional did all repairs in a timely manner, very pleasant and informative. I will use him again especially these days when getting someone to come and do a good job is harder than ever.

Chad R.

6/30/2023

I would definitely recommend this company. The dispatcher Vilmarie was very friendly and quickly helped to find me an appointment for the same day. I was so worried about the stoppage because we couldn't use the restroom. The plumber Joey was very knowledgeable and unclogged the stoppage and we were able to use the toilets and it's been two weeks and everything is still working properly. The plumber also went above and beyond with some preventative ways to keep everything working properly. I'm so happy I used Ideal Services and would definitely recommend them to my friends and family.

Keith C.

6/30/2023

Had receptacle issues and Angel took care of it completely fast friendly and clean would recommend 100%

Cameron T.

07/06/2023 12:00:00 SA

Anthony Green is a great electrician and a true professional. Really happy with his service. Thanks Ideal

Amanda M.

04/04/2023 12:00:00 SA

Anthony Green came to follow up on a work order from the week prior. He immediately saw what was wrong and fixed it without hesitation. Fantasic work ethic! I would definitely recommend him to anyone and will definitely request his expertise on future electrical issues that come up with owning an older home.
Thank you so much, Anthony, for being a ROCK STAR!!

Shawn L.

3/31/2023

my home warranty contracted them to come fix a mainline house plumbing clog. they never showed up or called. never ever use them please!!!!

i need this fixed TODAY and they said mehhhh sorry we won't have a snake available for two days. MF how can you be a functioning business FOR EMERGENCIES and have no working snakes available?

Mig J.

7/18/2022

Update: After 2 weeks of no response, I measured the incorrectly installed fitting and bought an adapter to make the fridge water line fit.

The people who run this business have absolutely no integrity.

Matt K.

04/05/2023 12:00:00 SA

Got a troublesome ceiling fan replaced. Anthony Green came out and was very professional and knocked it out of the park!

Martha D.

6/16/2023

Ideal Services were assigned by First American Home Warranty to fix angle stops in my bathrooms and fix the house pressure regulator valve. The lady that answers their phone at Ideal is very nice and pleasant to speak with. No issues with her at all. The tech that came out, Joey, was a very unpleasant person to deal with. Could tell he didn't want to be here before he even set foot in my home.
The toilet angle stops wouldn't shut off, stuck. He just cranked down on the shutoff valves (angle stops) and said they worked fine. He was untruthful when I question if one of the two valves he shut off leaked because I could see he was wiping the floor up with toilet tissue. It is very common and not unexpected for a valve to leak when they are old and stuck. He emphatically said no! When I checked the floor it was still wet in places and when I turned the valve back off and on it leaked enough to cover my whole hand. His response, Well it was working fine when I did it and I recorded it. Obviously the rubber gasket in each valve was crushed and started to disintegrate because in both toilet bowls the fill valves and tank had small pieces of rubber which now was making each toilet run and not allowing the water to fill the tank as it should. He kept saying there was nothing wrong, refused to just replace the valves as he should have. He wouldn't even look at the pressure regulator. I told him the house pressure was at 90psi and that was too high. He asked it the regulator was leaking and I said no, the pressure is just too high. He emphatically stated there was nothing wrong with that and that anything under 100psi was fine. (The pressure regulator itself shows the range of the regulator is 15-75psi.) He walked out of my house and told me to take it all up with my Home Warranty Company leaving me to try and get the toilets back up and running right because of all the rubber gasket pieces coming up the fill valve.
I would never ever have this company set foot in my house again. They wouldn't even call me back about the issue so evidently it's not just a tech issue with this company. Home Warranty ended up sending out a different company two days later. That company confirmed the pressure regulator was bad and needs replacing. Unfortunately they couldn't do anything about the angle stops because they now do turn on and off but they explained that yes, evidently the rubber gasket had broken off pieces that went up into the fill valves causing the tank issues but enough of the gasket remains to keep it from being totally inoperative so technically nothing they could do at this point for the valves.

Edith V.

6/16/2023

Anthony Green, was amazing! he was professional and knowledgeable. Answered all my questions providing feedback !

Alex T.

3/21/2023

Poor service, unprofessional technician, problem was never solved, unprofessional call center, will report them to the home warranty company, very bad experience, The guy just came in, took a few pictures for his work order so they can bill the warranty company and get paid, hope you do not have to deal with them, not recommended.

Willie C.

04/03/2023 12:00:00 SA

Anthony Green was very helpful and knowledgeable about his job. He was careful and very respectful to our housing needs. Thank you, Mr. For solving my electrical need.

W.Chalmers

Mary K.

06/08/2023 12:00:00 SA

If I could I would give ZERO Stars. Came out on Saturday, Horrible Service! Said AC was broken and could not be fixed. Waited until Monday to file report to warranty company . We were without AC since Friday .

Emaile Q.

3/29/2023

Our technician, Anthony Green was punctual, polite, and efficient. He came in, got the job done, and educated me on the minor electrical issue in the process. I'm always weary about having techs come out to the house for any kind of problems, but I greatly appreciate his kindness and knowledge. Thanks again Anthony!

Derek J.

6/15/2022

This provider was called by our home warranty company and I deeply regret it, I should have turned them away at the door.

The plumber was not courteous and gave short responses to any question I asked and didn't really answer the question. He cut TWO big holes in the ceiling of my bathroom and was very aggressive with his razor knife, cutting way farther out into the paint than he needed to in order to get access. He identified the problem: a leaking manifold, and then said the warranty company may not cover it.

He did not clean up after himself and left the cut out drywall laying in my bathroom, and drywall dust all over the room. He said he was going out to the van to call the warranty company, but he never came back in to tell me that the warranty company would not cover it, he just left. He did nothing to fix the leak or minimize the damage the leak was causing. I had to call the warranty company to find out the status.

Lastly, he was rude to my small child who was curiously walking up to him and he thought no one was looking.

Mel C.

06/09/2023 12:00:00 SA

I would give them zero stars if possible! It took them over 14 weeks to replace my garbage disposal on a home warranty claim. After jacking me around for weeks, the replacement for my old Insinkerator Pro 77 1hp top of the line disposal ( which retails for about $250.00), the replacement was a bottom of the line Home Depot model by Garrison which retails for less than $150.00. American Home Shield and Ideal Services are dishonest and untrustworthy. Don't use either of these companies as they are a total rip off and scam artists.

Alex B.

07/08/2022 12:00:00 SA

After being messed around by Chilly Willy (AVOID AT ALL COSTS) my home warranty company (First American) reassigned my air conditioning unit issue to Ideal Services.

When I phoned Ideal Services their staff in the office were professional & helpful. They sent Edwin who was awesome I highly recommend asking for him & using this company to resolve your ACU issues.

Brilliant experience will definitely use them again in the future. I wish my home warranty company assigned them from the start it would have saved me a lot of stress, time & energy.

Elia C.

5/27/2022

Not exactly ideal!

If I could give this company a -0 stars I totally would. This was the first company sent by my home warranty please be worn DO NOT go with this company. Even their owner is unprofessional when speaking to someone.

I called my home warranty the referred me to the their team their, team came here with no tools nor equipment!!
I had a my property to catch some of the drip however their employee carved into my drywall and proceeded to use my property to gather all of the ceiling and dry wall. He also had my boyfriend help which I'm my opinion is not professional and could have cause harm if there were sharp objects in the ceiling. He then left and said he'd call tomorrow. They took long to answer calls were always short and unfriendly during calls. This is my first home and I had just moved in (keep in mind I've seen 3 separate plumbing companies to asses the issue) all other business have been cordial extremely professional and gone above and beyond. NOT IDEAL SERVICES..

I DONT recommend this company. Avoid it at all
cost and if you're home warranty recommends it tell them no thank you. I wouldn't be surprised if the owner tries to come at me in this very post.

ALSO BBB rates them at a 2.5!! Don't do it.

AshLai J.

06/05/2023 12:00:00 SA

Appreciate the quick and efficient help from Anthony Greene. He came in found the problem very quickly and provided a fast and easy solution!

Sariah P.

12/28/2022

The handle to my bathtub broke off. I have a warranty contract with AHS and Ideal Services was the contractor that was assigned to the case.
After 24 hours Ideal Service had not contacted me as per the contract. I called them. The first time I was on hold for ten minutes. I hung up. Tried again the following day and was able to get a service appointment for the following week. A technician came out and said he didn't have the faucet handle that would work on my fixture and he would have to look for one as my fixture was an older model. He stated that it may no longer be manufactured and that would mean the entire fixture would need to be replaced.
I didn't hear back from Ideal Services again, but I did get an email from my warranty company a week later stating they had received an estimate from Ideal Services for replacing the entire fixture because the piece that was needed to repair the broken handle was no longer being made. My out of pocket cost was quoted at over $700.
A quick Google search found two different websites with the part I needed. Both sites had the part listed for under $20. Ordered it, it arrived the next day and I repaired it myself.
Wish I had done this from the start but I thought it was best for a professional to handle it, especially since I had a home warranty contract. It seemed like the smart thing to do....that smart thing almost cost me $700+.

Jared A.

5/16/2023

Water heater developed a leak on a Friday morning and Ideal had someone here within hours to look at the problem. We could have had a new water that evening but we chose to go see the final little league game of the season instead. No problem, Edwin was out early the next week, installed and tested the new heater and cleaned up afterwards. Great service from Ideal and Edwin Pena. Thank you

David S.

06/01/2023 12:00:00 SA

Some of the most professional and kind people ever to have come into my house and fixed my issues. Trouble shooted and fixed all my issues so quickly and efficiently. Would recommend Julio and Angel with Ideal Services to everyone I know!!

Kenneth P.

06/01/2023 12:00:00 SA

We had some electrical issues in our home and we called Ideal Services: Electrical, A/C, and Plumbing to come out. They are absolutely amazing, I called into the office and scheduling the appointment and they were able to get us a tech the next day. The front office was helpful, friendly, and understanding, thank you. Technician Jaquel Powers came out and completed the work order. He was pleasant, efficient, and knowledgeable of the issue we had. He was able to fix our issue in a timely manner and was extremely helpful. Thank you all who was involved in fixing this issue for us. A tue team effort.

Karen P.

06/01/2023 12:00:00 SA

Jacquel was amazing! very professional. on the, courteous and friendly. found the problem quickly and took care of it with no issues. would definitely request him to take care of any other electrical problems that may come up.

Travis B.

5/31/2023

Excellent experience, and super friendly and efficient! Angel and Julio are awesome, and super knowledgeable. Not only did they fix the fan in our upstairs they cared even more to make it better/like new, by changing some of the alignment. If I could give more stars I would! Highly recommend. Thanks guys!

Kristal T.

5/31/2023

Connor with ideal services was very efficient, fast, and polite. He arrived right on time, fixed all our problems and let us know if something might cost additional. He was very professional. We will be requesting him in the future.

Candice H.

07/12/2022 12:00:00 SA

After struggling with my warranty company to hire a decent a/c company, they finally sent over Ideal Services. Edwin was great. He knew exactly what he was doing, knowledgeable about the issue, took the time to explain what was wrong and how to fix the issue. After the warranty company approved the replacement of my unit, Edwin was scheduled to come back. As promised, he gave me a 20 min courtesy call to let me know he was on his way. He was on time. He cleaned the area after his work and was very courteous to my husband and I. I would definitely recommend Edwin for your next job.

Just a heads up, it takes an average of 30 min to get a hold of the office. If you call during lunch hours, the phone automatically puts you on hold and you have no clue until someone picks up. There is no answer machine. But once you get through, they are helpful.

Jeri B.

05/09/2023 12:00:00 SA

My AC went out and I got in contact with Edwin Pena. He came out and solved my problem quickly. He was very friendly, knowledgeable and answered any questions I had. I highly recommend him with Ideal Services!

Sean D.

05/12/2023 12:00:00 SA

Edwin came out to fix out a/c unit. He was efficient and knowledgeable. He worked in a timely manner and was very polite.

Jennifer L.

06/03/2023 12:00:00 SA

Jaquel powers was very responsive to my work request and I greatly appreciated his willingness to use his thoroughness of knowledge regarding electrical panels in order to change out an old breaker and replace it with a new part ensuring the breaker would work so that my A/C would work. Jaquel was very courteous and demonstrated great problem solving skills.

James C.

5/13/2023

Straight up trash. They lost my request for repair with First American Home Warranty. First American just called me saying the contractor lost your claim. An absolute joke of a company.

Dotti R.

2/17/2023

Ali was prompt and extremely knowledgeable. He was able to explain the breaker panel to me and answer all of my question which I greatly appreciated. Ideal services has been out to my location and few times and each time they are extremely thorough.

Brandon D.

2/28/2023

The one star that was highlighted was because the office answered the phone. My name is Brandon Dooley. I left a review on IDEAL Services Website.
Please read.
The copy and paste response from the owner is fake. The owner, Ron, had NO intention of resolving any negative reviews regarding poor workmanship to faulty repairs.

Please do not use this company. All of the positive reviews are fictional.
Money is the only motivation for this company, even if it is at expense of hard working families and middle class households.

Thank you for taking the time to read this review.

Chantel T.

5/23/2023

Julio and Angel responded quickly to the issue I had with my air conditioner. It was electrical and they handled it quickly. I am so pleased with their service and will use them again.

Wendy M.

7/17/2023

I called this company in the evening, as my AC went out. The gentleman I spoke with (unfortunately did not get a name, will not make that mistake again) said they would be out between 8 -11. At 11 am, when I called back to see where they were, I was told they had no record of my appointment and could not make it out for two days. I explained to all parties, as I was transferred, that I had an elderly mother on oxygen. That did not seem to matter; they claimed no one had any record of me calling. Since it was on my cell phone, I repeated the number and the exact time I called. All they could say is there was no record, and they could not come out until Wednesday. A lot of good that does for my handicapped mother. If they are going to have someone answering the phones for them, they should make sure the other person knows what they are doing. Thank God I found a reputable company that was willing to help my mother. I will tell everyone I can about this experience.

Vanessa L.

2/14/2023

Got my toilet serviced through AHS warranty. Even it took a week to get an appointment(non emergent) for service, they came on time! Conner (plumber) was very professional, he called if he could come early. When he arrived, even he didn't introduce himself, he did over the phone and it was on his uniform. He was very respectful, explained everything he did to fix the toilet. He tried to troubleshoot as much as he could, but in the end ended up replacing all parts inside the tank. He even placed back the bidet. He made sure all was working well, even let me test it myself while he was there. Another thing was he cleaned up after himself. He made sure he didn't leave a mess. He did a great job!

Frank G.

2/21/2023

If you're looking for a trustworthy and reliable plumbing company, look no further than Ideal services! From start to finish, my experience with their team was nothing short of exceptional.

First of all, scheduling an appointment was incredibly easy. Their customer service team was friendly and accommodating, and I was able to book an appointment for the next day. Jason Garcia arrived on time and was courteous and professional throughout the entire visit.

Jason took the time to thoroughly assess the issue and clearly explained the problem and the solution. He was able to quickly and efficiently fix the issue, and even took the time to provide some helpful tips on how to prevent similar issues in the future.

What really stood out to me about Jason is his commitment to quality and customer satisfaction. He went above and beyond to ensure that everything was working properly and that I was completely satisfied with the service.

Overall, I highly recommend Ideal services. They provide top-notch service, have knowledgeable and professional plumbers, and are truly dedicated to ensuring their customers are completely satisfied.

Heather E.

1/27/2021

Love Ideal Services! This is the second time they have come out for me. They're contracted with my Home Warranty and I couldn't be happier with their work. First time was for my broken garbage disposal. They installed a new one, the technician was nice, quick, and it's been working like a dream ever since.

Today I needed them to come out to fix a leak in my garage and they sent Miguel! Miguel is the best! He's very nice, polite, he wore a mask, he took care of the leak, replaced the broken parts, and even gave me an estimate for having my kitchen faucet replaced (not covered by my warranty). I'm definitely asking for Miguel when I make my faucet appointment! :-)

Ideal Services, if you see this, MIGUEL IS AWESOME!

Joe V.

2/20/2023

Horrible contractor! The ladies answering the phones are courteous but have to repeat the lies given. We have been waiting 11 days for them to come back with the faucet to fix the leak in our bathroom. The service tech found the part online before he left and said he would be back in two days- but the office has been telling me for 6 calls that the part did not come in. Today I talked to Maggie- who said Parts told her the part was not ordered because they can't find it. I paid for the service through First American Warranty- so now they are not completing the job. Very frustrating.

Rona D.

12/28/2022

Well I can totally understand where all these nasty reviews are coming from. The first week of October, two techs came out here and said that they have to get paid before they start the job. My mom paid them the full amount of $315. We receive a call today from janene (12/28) stating that ideal services came out here and did some work and never got paid. My mom explained that the workers asked to be paid in full prior to even starting the job. First janene said well, you didn't sign an invoice or anything. Later on in the conversation, janene said well it looks like you did sign an invoice but it shows $0. Clearly a very disorganized and dishonest company... AVOID AT ALL COSTS! So unprofessional !

Eric J.

11/02/2022 12:00:00 SA

First American Home warranty sent a plumber from Ideal to fix my Jetted tub. The plumber was late, stated that he was tired because he had a long day. He was at my house a total of 2 minutes. The plumber did not inspect the tub. He stated that he or his company do not work on jetted tubs. He then sent in a diagnosis to First American stating that he did a full inspection and the warranty denied the claim. Miguel the plumber did not do an inspection at all, he did not open either access panel, he did not even touch the tub. I would be surprised if he remembered the color of the tub. He looked at it from the door of the bathroom and said we don't work on those. Miguel the plumber did a fictitious diagnosis to get paid for the service call. Buyer beware do not use ideal services the integrity of this company is bad

Tara W.

05/12/2023 12:00:00 SA

Anthony Green from Ideal Services was awesome. Finally an electrician who knows his trade and makes it look effortless. His attitude is upbeat and he exudes positive energy. Maybe that is how he became such a great electrician!!! Lol

Tina F.

05/11/2023 12:00:00 SA

My A/C unit was having an electrical issue. Anthony Green was my rep. He arrived at the exact time I was given. He found & repaired the problem in no time. He was so professional & polite, such an amazing representative for your company. Thank You Anthony!! You absolutely made my day!

Brittany O.

05/09/2023 12:00:00 SA

My fan looks great. Jaquel and Marcos were very professional and seem to be very knowledgeable about their task at hand. Will definitely be calling them in the future

Vera K.

11/29/2022

I just had my electric problem in my house fixed . Called AHS and they connected me to Ideal service, Ali from the ideal showed up and fixed the wiring in my house . Very prompt and polite technician, highly recommended.

LoreBeth Q.

11/28/2022

Ali was very informative and easy with communication. I would definitely use this company again for other services that they provide.

Edward O.

05/03/2023 12:00:00 SA

Osvaldo Cardenas great guy, perfect service, fast and efficient. I recommend him to anyone who needs plumping help with toilets.

Lindsay B.

12/29/2022

Ali came and was so helpful! I have used Ideal Services for other things in the past. They are a great company!

Evan M.

03/08/2022 12:00:00 SA

Great experience with Nathan from Ideal services. He came out one day to fix some bad power outlets referred by my warranty company, and also scheduled to replace a dead light fixture the next day which was not covered under warranty. Professional and punctual, will use again in the future.
Update: the only negative is the way credit card information was handled. Full credit card number, expiration and cvv code was required to be written down on an authorization form and my credit card was almost immediately compromised with fraud. I only used the card for this service and a few days after chase stopped a fraudulent $650 purchase from target.com. Handing credit card information in this manner is not secure or PCI compliant.

Joey H.

11/10/2022 12:00:00 SA

The company was nice, but the technician was lazy/not capable.
This was for a home warranty insurance claim; The technician came to look at my water softener and all he did was test my water. He confirmed that I had Hard water and said my unit must be working.
I explained that I have not added more salt to the unit for 5 months and the salt I put in 5 months ago was still there.

1. anyone with a water softener knows that for one it should soften your water so it is not Hard.
2. you should have to add at least 1 bag of salt a month at a minimum.

I would recommend going somewhere else

I have to now get a second opinion so my insurance will take my claim seriously

Alice W.

4/27/2023

They came because I had a problem with outlets and an exhaust fan. They were assigned by my warranty company. The technician refused to touch anything, used no tools and only looked at the power panels when I asked him several times to see if that was the problem. He gave me an estimate based on a mini fridge that was in my BBQ outside that my husband turned off 2 years ago and increased the estimate on the paper information submitted. He didn't want to talk to me or my husband or answer questions. I will NEVER let Ideal Services enter my home again, and have lived in Henderson over 50 years and not told that to another company.

Deborah J.

09/06/2022 12:00:00 SA

This was a home warranty service. Issue was low/inconsistent water pressure. Technician did not resolve the issue. Did no troubleshooting and wanted to do a repair on a trial and error basis with no guarantee at my expense. This also cost the warranty company an unwarranted expense. Would not recommend

Herb R.

11/16/2022

We recently switched our home services coverage to First American and was put in touch with Ideal Services to handle our plumbing issue. We were very pleased with the contract, follow up and work done by Willie, their contractor. He explained what needed to be done to fix the issue with our sink, got the right parts and showed us what he was doing. Very professional and personable. We highly recommend using Ideal Services and Willie.

Rae W.

04/12/2022 12:00:00 SA

Irwin was very attentive and fixed my pressure regulator valve quickly with no issues. Walter accompanied him and was very knowledgeable about not only my plumbing issue but also providing me with information regarding reverse osmosis water system and water softener unit offered by Ideal Services.

Mark M.

12/30/2022

Julio bravo was great helped us out to fix a outlet was polite awesome guy came to the house was on time called before he got here very nice guy helped out please send him back out if we have a problem thank you Julio

Charles K.

4/19/2023

Edwin arrived early and diagnosed the problem quickly and fixed it in an hour. He is very knowledgeable, nice, and let us know when he would arrive. 5 stars isn't enough.

Antoinette B.

8/17/2022

Nathan came out and fixed my electrical problems without having to look..
He knew right away! Nathan is very knowledgeable and a true professional. I will be using him again.

Paula R.

08/06/2022 12:00:00 SA

The technician called me at 739pm and stated he was on his way. I thought he never showed up, and then discover that my Ring doorbell is not working. My complaint is that if he can call to inform me he was on his way, why could he not call to inform me he was at the door 20 minutes later, he did not knock either. We have a dog who barks anytime someone is at the door, and she did not bark once? Furthermore the person that I spoke with this morning lied and said the reason he did not call was that the office closes at 7pm they call from the office, he called me at 739pm to state he was on his way so very confused as to why he couldn't call to inform us he was at the door 20 minutes later?

Kerrie G.

3/24/2022

Let me start by saying that my home warranty called Ideal when i reported a leak under my sink. Ten minutes after that call I discovered that my water heater had ate itself...water everywhere! I cannot say enough nice stuff about this company and their crew. Front to back all professional, efficient and super friendly. If you have any plumbing, electrical, hvac stuff that needs fixing, call Ideal! Miguel, Bill, and Matthew will make your day, I promise!

Frankie P.

11/13/2022

Their quote was outrageous. 250 to change out a outlet. A 4 dollar part. Then wanted me to sign a work order which I hate because I've been trapped like that before. I did not feel comfortable with this company. You may

Janay F.

7/24/2022

All the bad reviews on here are 100% accurate unfortunately. Such a mess. We had a toilet leak in one of the upstairs bathrooms. Contacted the warranty company and they assigned Ideal services with us. They came the next day for the service call. On arrival he viewed the toilet that was leaking but didn't actually touch anything in the bathroom he just kinda quickly looked in from the doorway of the bathroom. He then headed downstairs . Downstairs the ceiling started bubbling out from the leak. He went out to get a ladder comes back in sets the ladder under the bubbled out area and cuts a hole around it! He didn't say anything at all to us prior. After cutting it he goes you have a leak here. Ummm ya obviously. I'm like what is causing the leak and what is the repair needed. He said oh I can't look and tell you. I just needed to make an access point? Still wondering why he didn't look at the toilet that the leak is coming from. Right when this happened I thought back to all the bad reviews that had photos of holes in the ceiling left and now I have one too. After cutting he says that the floor is sinking in and there is mold so he won't be able to do anything until we take care of that. I call my home insurance and open a claim have a mold specialist come out. He looks says there is no mold the floor is not caving in I need a new flush valve and now have water damage that needs to be repaired as well as a hole in the ceiling. A week later they didn't even send the report over to the warranty company. Even with a letter from the mold inspection company stating that there is no mold they still claimed there is mold and can't return until I remove the mold. I just got my service fee returned from the warranty and am dealing with a different company for the valve. It was a total waste of time. And having it sit longer created more water damage. This could have been avoided if he would have just checked the toilet.

Randy K.

8/22/2022

I had a couple of electrical issues in my home and filed a claim with my home warranty company. I was contacted within 24 business hours by the office staff of Ideal Services and given an appointment in 2 days - which was great. Something came up on my end and I had to reschedule and was given the next available day that worked for me.
Service technician Nathan called me while on his way and arrived as promised. He was able to quickly identify and resolve both issues quickly. He was professional and explained everything to me.

I would use their services again for sure!

Dr. W.

04/06/2023 12:00:00 SA

Anthony Green provided professional experienced service. Great company. Thank you Anthony

Crystal R.

04/04/2023 12:00:00 SA

I was serviced today by Anthony Green! And when I say impeccable service. It just may be an understatement! He was in and out, in no time at all. Handled my power outage with ease. 10/10 would recommend!!! Customer service, out of this world! KEEP UP THE GREAT WORK MAN!! Extremely pleased with this company.

M M.

02/07/2022 12:00:00 SA

Victor, did an excellent job removing my broken garbage disposal and installing a new one.
Communication was clear and succinct.
The installation itself was fast and done right the first time.

Duwayne H.

11/21/2022

The guy that came over to fix our plugs was great. His name was Ali, he was very chatty and nice, the plugs were fixed very quickly. Amazing service.

Isabelle G.

01/04/2022 12:00:00 SA

If I could give them a below zero rating I would.. be aware of this company. They were sent from our home warranty because our toilet tank cracked and flooded the house. The guy who came states that our warranty wouldn't cover it but we have a premium plan and it would have been covered. He then wrote on the report that we physically damaged the tank so they would not pay for it. He then proposed that we could buy a new toilet somewhere and he could install it for 85$

It's beyond believable what they are doing to make money.

Diane J.

05/06/2021 12:00:00 SA

Dwayne Martinez, my technician for today was prompt, very courteous, knowledgeable, and cleaned up the area where he completed the work. My home owners warranty paid for the visit so I can't comment on prices, but just the way he conducted himself and his work ethics were superior. Best of all, he gave me a few plumbing tips. It's always good to learn new things, especially about plumbing. I've learned from the past that unless you know for sure what you're doing with plumbing, keep your hands off and call DWAYNE MARTINEZ@702-396-5225. Hire the Hippo!
Thanks again Dwayne.
DWAYNE IS THE BESTEST

Kataleanaa S.

11/16/2022

Our ceiling fan needed fixing and Ali came in and got it fixed in less than an hour! Very friendly and communicative thank you for your great service Ali!

Elliot C.

5/24/2023

how much i dislike this company!!! i was assigned a service technician to come and repair the ceiling from my bathroom and when he got here, he parked his company tryck in my driveway, not even asking. i asked him to move it on the street because my wife is coming from work. he got so upset that he backed up and drove off and never came back. i called the company up and explained what happened. they called the technician and said he was taking the rest of the day because he had a emergency .. sorry but that was a freakin lie!!!! he just got upset because i told him to park on the street. (driveway has shade) this is the worst of the worst company!! will be taking this to the bbb and my insurance company!!!!! do not use this!!!!!!!

Kelly V.

8/19/2022

I would 100% recommend Ideal Services for any and all AC issues. We have been assigned other AC companies in the past by our home warranty service, two of which we refuse to let in our house after previously working with them (Chilly Willie's & Absolute Comfort)

First of all, Ideal Services answers their phones. That's a pretty low bar, I know, but after dealing with other companies, who never answer the phones, it really does make a difference.

Moreover, the technician who fixed our unit, Edwin could not have been better. He truly went above and beyond to make sure our AC was up and running, after not having ac for 18 days. If you are assigned other companies for ac issues from your Home Warranty service, I would highly recommend advocating for yourselves and trying to get Ideal Services and Edwin!

Sarah R.

11/14/2022

Ali was very insightful and extremely professional!
I would recommend this company, if you need something fixed!

Geraldine G.

6/23/2022

PART 2 to 6.9.22 POST - 6.23.22 update- no contact has been attempted by Ideal Services who diagnosed the Rheem water heater with a faulty gas control valve. Water heater had not passed inspection, nor was the warranty called in from the April install. My husband called Rheem 2x had to register the water heater, and a gas control valve was mailed to our home in 1 day. 6.18.22 1st Plumbing Services Carlos came and installed gas control valve still was not staying lit. After troubleshooting it - final diagnosis was a glass vial that protected the flame. Not the gas control valve or the ignitor.

6.23.22 City of North Las Vegas performed a Video inspection and the water installation failed.

Ladies and Gents 6.1.22 to 6.18.22 we had no hot water! Do not do business with Ideal Services.

Marc M.

06/02/2023 12:00:00 SA

Ideal Services was the contractor used by American Home Shield for a service call for a bathroom outlet in my casita that stopped working. It wasn't a GFCI outlet but was only a few inches from the sink, so I figured there must be another GFCI circuit it was on but for the life of me couldn't figure out where it was or if that was even the issue. I was about to rip everything out and damage who knows what else when I figured best spend the service call fee and have someone professional look at it. Ideal Services made prompt contact and it was easy to get an appointment. Jaquel Powers from Ideal Services came out to look at the problem. He was on time, had company identification, and a professional, positive attitude. After assessing the situation, he determined a probable cause and found a tripped GFCI outlet in another bathroom on the opposite side of the main home. He made sure everything was functioning properly before closing out the job. If I have an electrical issue in the future I'll request that AHS send Ideal Services out on the service call.

Cat F.

7/30/2022

We needed an outlet fixed, kept getting sparks!!! Also, the bathroom exhaust fan wasn't working.
It was easy to make an appointment with Ideal Services for the next day.
Our technician, Nathan, called before coming to our house.
Nathan listened to the problem and didn't interrupt. He had the outlet fixed within a couple minutes. Same with the bathroom exhaust fan.
It was wonderful to have someone who is experienced and great with customers.
We 100% recommend Ideal Services. Ask for Nathan!

Vincent C.

08/07/2022 12:00:00 SA

We have a home warranty with First American Home Warranty.
Both our toilet and shower are backflow and First American Home Warranty assigned Ideal Services to repair them. The technician came to the house, to try to fix the stoppage. He use a snake but was broken. Then he said he can't fix the issue and need check with the office and came back.
However, he never comes back and never advised us. We called the office and they said we need to install a Ground level clean-out. We waited 2 days for the quote, $2100.
We have a professional plumber Elliott's Sewer to fix the issue just within an hour at $130. We asked the technician why the previous plumber can't fix it, he said they have the right tools to fix it.

Rhonda I.

6/17/2022

If zero stars were an option, I'd choose that. This company is so inefficient and had me on hold for the greater part of 3 days trying to get estimates to get the work done at our rental property. Meanwhile our tenants were without water for those 3 days. I finally after waiting on hold for 2 hours on a Friday, trying to just get an update on when they could do the work, I hung up, researched a company on yelp with great reviews and had the work done. By the time this company got its act together and actually called me with an estimate, I had the work done and water restored to our rental property for $2000 less than quoted by this lame company. RUN!!!!! IF YOUR HOME WARRANTY COMPANY RECOMMENDS THIS COMPANY, DEMAND THEY GIVE YOU ANOTHER REFERRAL. THEY ARE A LITERAL INCOMPETENT DISASTER!

Adam D.

3/24/2023

Great company. Worked with us to coordinate the job. Roger is very knowledgeable and professional. Would recommend to all.

Wesley L.

7/22/2022

First American assigned them to handle my AC claim after another company no-called, no-showed. Well, it happened with Ideal too. They said they called, but they did not.

Fast forward to when they said they would come back, they didn't show and I was told there was no appointment. Finally got them to come out. AC unit needed to be replaced, but they said only the compressor needed to be replaced.

After phone calls to both First American and Ideal, I finally get the compressor purchased authorized. But first, I have to pay them for the out-of-pocket costs. They will not order the part until I pay. So I call, am on hold for over twenty minutes (this was a short-hold by comparison).

Finally talk to someone to pay but they charge a 3% processing fee to run cards. Even if I were to give them my account and routing number, there would be a 3% charge. The only option I had to avoid that charge is to go to their offices with a check or cash. I don't have that amount of disposable cash, so I have to pay with a card and paid an extra 3%.

Now I ask when I can schedule. Can't schedule until they get the part. The person I spoke with said she can put in a note to call me with the ETA. Meanwhile, I am without air conditioning in 110 degree heat...

This whole process has been a fiasco. Stay away from the following companies: First American Home Warranty, Ideal Services, and Chilly Willy in Las Vegas. They are all horrible, give you the runaround, have almost zero customer service, and do not care about you.

Zharah Q.

7/23/2022

Very horrible experience, Frankie Castro came to check a leakage that was happening in my bathroom and was not very helpful at all. He said it was our bidet that was installed that was causing the leak and I was explaining the back story of what we thought it was coming from and never even bother to listen as he said he already know what is causing the leak. And said he only fix one problem and not multiple. Totally incompetent. Never again!!!!

J M.

3/22/2023

To be honest, this place has been a nightmare to deal with from phone service staff to technician. Maggie on the phone has had a horrible attitude and has no knowledge regarding what she is telling customers. Melissa just reads the notes and that's that with no information about anything else. Joey is just rude and cannot explain the repairs needed without getting upset and rushing off the phone. I have requested a call from management and/or somebody who can explain the repairs, modifications and replacements needed. Starting to feel like this company is trying to just rip people off for any extra penny they can.

Patty C.

3/21/2023

I have use theirs company numerous times through the years. Every time they came out to fix something, it seemed technicians weren't well trained to do a job. Always had to fix something and come back because something they did went wrong. It's jus very frustrating to have them come back and wait.

James N.

3/20/2023

This company is the worst company I've dealt with in Las Vegas. Tried over charging and made up false building codes to get more money. Stay away

Jim E.

3/28/2023

Anthony came to help us solve our problem. He was very prompt, courteous and communicated well. He accurately diagnosed and remedy the problem in the most efficient way I highly recommend him he should be promoted rapidly in the business.

Ron M.

06/04/2022 12:00:00 SA

I have a home warranty with old republic. They sent out Ideal services. The tech informed me that it was not warranty due to too many cables... he said the capacitor and compressor was out and that a new unit would be required. He said the wiring was all wrong etc. I asked for photos, he declined and said I would need them from the office. After not hearing from the office I called Old Republic and was connected to these people again. The dispatcher Kalena said that Old Republic denied the claim based on photos. They would not give any documentation or explaination but she did forward photos. In the photos it showed a burnt contactor but nothing about compressor, fan, extra cables etc. I called Old Republic only to be informed that they did not reject the claim and hadn't reviewed it. Old Republic was not much better as they had no way of sending another company. Our house was scorching hot, we are going into a weekend and we're completely out of luck. I called my contractor, he sent a technician. The relay was fried but all other components were good. These guys are either not interested in fixing things or incapable. I would never recomendation or suggest them. It is unfortunate that they lied about the unit and left us sitting in a hot house when there was a simple repair available.

Update. Old Republic did have an unopened report,

Heide B.

03/03/2023 12:00:00 SA

I had a scheduled appointment through the warranty company that chose to use this plumbing company. I had a leaky bathroom spout and a leaky clogged bathroom sink. The guy was here for 5 minutes. He pulled a little hair out of the drain for the sink and did not change anything else. As for the bathroom spout he seen it was gold colored and proceeded to tell me that will be an upgrade price. He did NOT look for the leak or touch the spout in any way, if he would have he would have seen that the leak was coming from the pipe the spout was connected to. He was out the door in 5 minutes flat and in his truck. FIND A DIFFERENT PLUMBER.

Michelle S.

02/02/2023 12:00:00 SA

They are slow to finish work, don't return phone calls. I was without hot water. I went through my warranty service and they were okayed to do the work. 9 to 10 days terrible !!!

Lm P.

2/20/2023

Oli was excellent. Smart, quick and polite. Smoke detectors replaced in a flash! Arrived at a perfect time with a call ahead. Thx! Nice to deal with good customer service.

Hila Z.

5/25/2022

My home Warrenty send me this company to check the electricity problem we had, first they no answer I had to call the insurance to help me schedule the appointment, then the guy showed up the next morning checked the inside said he'll go check the main power and just left the property!! Shitty company do your self a favor don't waist your time!!

Sara A.

03/09/2023 12:00:00 SA

This company made an appointment 3 days out to fix a water heater and on the day they were supposed to show did not. we took off work and they wasted our whole day and took the 85$ copay for warranty !!

Alex L.

4/26/2022

I hope that people will look at the reviews instead of the 2.5 stars. This is the 2nd time we've had Ideal services help us with plumbing needs. We specifically requested for Victor since he's had great reviews on Yelp. I can definitely tell you that we made the right decision. Victor was very professional, timely, courteous, honest, and efficient. He did a great job in fixing our toilets and garbage disposal. He even took the time and gave us helpful maintenance tips. Thank you Victor.

Steven T.

10/07/2021 12:00:00 SA

These are the guys that your Home Warranty will try to send to your home first.
They suck, try to avoid them from the start.

Seriously, 10 years ago these guys were sent out to my house, they broke the pipe under my kitchen sink and the guy actually snuck away without saying anything. While I was working in my home office!
American Home Shield ended up cutting me a $1500.00 check to get a real plumber.

Now we have First American Home Warranty Service.
homewarranty.firstam.com

On 9/8/2021 I request service from First American and their website notified me that I would be contacted by the service provider before the end of the next business day. Several days go by.
I check back at their website and it says the service request had been assigned to Ideal Services and according to the dates they should have already contacted me, (I felt a little sick burning at the base of my throat).
But if they hadn't the number is conveniently displayed so I can call them. Which I immediately did and finally scheduled a service call.

On 9/16/2021, they sent some joker out to fix two dripping standard contractor-grade faucets. I think it might have been the same guy that broke my kitchen drain pipe 10 or so years before. He's just gained more weight. But instead of just fixing the thing, the plumber took some pictures with his iPhone and told me it was too late to get approval from the warranty company.

The following week, I still had heard nothing back, so I called Ideal Services and they informed me that they had to get authorization.
I asked them to follow up, they apparently did. Because they finally confirmed the repairs were covered when I called them, yet again, a few hours later. They sent the same person out who proceeded to attempt to repair the faucets. I even cut the front of our vanity off to make it easier to access. He finishes up and says the one in the back will drip for a few minutes after turning it off, because of the angle of the spout, blah, blah, blah.
We rarely use that bathroom, it's at the back of the house and the faucet has not stopped dripping since the day after he left. It might even be worse than before Ideal Services touched it.

I return to the First American Home Warranty website and requested a recall on 9/30/2021 and am informed that Ideal Services will contact me to reschedule a follow-up repair.

10/4/2021 no contact.

10/5/2021 I call Ideal Services and I am informed by the nice lady that they have not received any notification from First American Home Warranty. While I am on the phone with Idea Services, I submit the recall request again and they confirm they have received the notification and they will get it into scheduling and someone will call me.

10/6/ 2021 No contact.

10/7/2021 I call Ideal Services, the person on the phone tells me they don't
know anything about it. While the guy is on the phone, I request the call back on First American's Site again. The guy on the phone from Ideal Services says it takes about 45 minutes for the request to show up. Someone will call me.
I call First American Home Warranty and ask them to send someone else. They say, someone will call me. The status for the service request on their website now says Locating contractor.

Drip, drip, drip.

Jacqueline P.

7/16/2022

Edwin and Ideal Service are absolutely our heroes! Edwin called and provided an ETA, arrived early, quickly assessed the problem and immediately went to work. In addition to restoring the AC he explained the issue, his resolution and provided a ton of information. He's friendly, my dogs loved him and very professional...our knight in shining green van!

Adrianna C.

02/08/2023 12:00:00 SA

Ali is truly the best! He is a wonderful electrician and even better person. I love knowing every time we call, we get to see someone who lights up our day and fixes our electrical issues in a flash. Thank you to Ali for all your help!

DeEllen S.

12/05/2022 12:00:00 SA

Our warranty service contracted with Ideal to replace our water heater because it started leaking. The guy from Ideal came out, turned off the gas and took a bunch of pictures. He then told me he would file the report that night or the next morning and it would be replaced. I called the warranty company the next day midday to see if the report had been filed and they told me it had not. So I called Ideal to see if they would get it done. There was a holiday in 2 days and we needed hot water. I waited 20 minutes to get through and then asked. She didn't really give me a straight answer so I asked to talk to the manager. She put me on hold and after a few minutes came back on and said the manager was busy, but the guy was about to start his report next and it would be submitted that day. I asked if he could come and turn on the gas and light the pilot so we could at least have hot water until it could be fixed. She said that since it was leaking, they couldn't be bothered as she figured it would just go back out. Mind you, he turned it off and that's why it wasn't lit. I called the warranty company the day after the holiday and asked if the report had been submitted yet. It has not. They called the company this time and talked to the manager who told them they wouldn't be able to file the report until the next week. They finally called us almost 2 weeks later to come and replace it. We already decided to take care of it ourselves and get a check from the warranty company. Reading the reviews for this place, I'm now doubly glad we did.

Rosa I.

2/21/2023

I can't say enough about this company! Ideal Services came out the same day and were so professional and fast. Jason Garcia was very knowledgeable and thoroughly explained everything to me and my elderly aunt and uncle (who the services were provided to). What I appreciate the most and value was his customer service because again he explained the problem my relatives were having with their plumbing and he offered a solution that they were comfortable with. We will definitely go to them again for any plumbing issues in the future. Thanks again Jason for being so kind and patient with my aunt and uncle.

Maryam G.

11/05/2022 12:00:00 SA

Refused to do the work as requested and said it wasn't his problem. I said refund me my money and he slightly changed his tune. Absolutely do not recommed their services.

Jdoggestyl ..

02/11/2023 12:00:00 SA

Had to schedule 4 times to get toilet fixed. 1st time to get warranty approval (understandable). The second visit, the plumber didn't have the right part. Shouldn't he have figured that out on the first visit? 3rd visit, 11a-3p appt and tried to come at 3:30. Sorry, I already scheduled something else, expecting him to show from 11a-3p. Rescheduled for a Saturday since I already lost 3 days of pay from work. What a wasted day. Showed up at 5pm for an 11a-3p appointment. Then, he fixed the toilet flange and said the warranty doesn't cover caulking the base of the toilet. Well, that's part of the repair, so of course they won't cover it separately. If I knew I'd have to do the work, I would have just done the whole job myself. The point of hiring someone is so I don't have to do it myself.
Worthless, unethical, rip off, and disorganized. If you have NO life, they might make you happy.

Carl W.

01/02/2023 12:00:00 SA

A company without a conscience that continues to rip off unsuspecting customers in need

Ana N.

10/25/2022

If I could rate them negative five starts, I would. They got sent by my home warranty. Tech showed up here took a picture of my water softener, didn't test the water, didn't open the unit (as I saw it being done today after having to hire different company and request second opinion diagnostics). Spent countless hours on the phone with them, no help. Every other office staff person I spoke to had different responses and final was they informed me that they don't do water testing. Why in the world would you send any report to my home warranty when your company doesn't even offer water testing diagnostics??? (my problem of salt water running throughout the whole house was not addressed at all)
Home warranty could've sent me a mechanic to analyze water softener... the outcome would've been the same as sending Ideal Services!!! Nothing IDEAL about them!!! Avoid this company in a big circles!!!

Marelyn L.

10/05/2022 12:00:00 SA

Horrible company that gave the worst customer service and diagnosis. Claimed it was one thing and was wrong. Had a different company come out and fixed the correct problem. They are suppose to be knowledgeable but they are not! Would have never went with this company had it not been through my warranty company. STAY AWAY!!! Wouldn't give them the 1 star but that is the only way to post my review.

Lauren C.

4/14/2022

AHS warranty holder. They hooked us up with Ideal Services. They used to be a great company. Have not had them fix anything for quite awhile through them...well, things have changed. Ideal sent out Bill, late Bill that is...when he got here the 4 things we had to fix, he shot down every potential repair for various reasons-He was gone inside 10 minutes.

I called AHS for a second opinion. They sent out Renegade electric.
Ruben came. He repaired everything. A real gentleman as well.

Kelly B.

01/05/2023 12:00:00 SA

Had an issue with a faulty GFI. Ali came out and was quick, super friendly, and very very helpful! He took the time to explain the issue to us and did a great job! It is very reassuring to know there are still service repair businesses in the valley that truly value giving great customer service! Thank you Ali and Ideal Services! We will definitely be recommending you to other in the future!

Manu D.

12/01/2022 12:00:00 SA

Ali was on time, courteous and professional. He did a great job in a very timely manner. Thank you Ali and Ideal Services.

Lance S.

04/05/2022 12:00:00 SA

My home warranty company assigned Ideal Services to my request for service and they were excellent. Good communication with a next day appointment. They showed up on time, identified the issue, and solved it immediately. Dwayne, my technician, was very courteous and did a great job. I highly recommend them

Donn Eberlein R.

09/10/2022 12:00:00 SA

Ideal Services was sent to our home by Old Republic, our home warranty company.
We awoke to a wet bathroom floor, due to our toilet tank having completely cracked from top to bottom.
I called Old Republic, explained the situation, and was told that Ideal would call to schedule.
I finally reached out to Ideal, 12 hours later, and was scheduled for the following afternoon.
When the plumber, Miguel U, arrived, he took a couple of pictures of the toilet, and asked what bumped in to the toilet?
I informed him that the toilet was fine when we went to bed. I joked that maybe the cat did it.
Miguel said that it would be up to the home warranty company to determine if it would be covered or not.
After 3 days, I contacted the home warranty company and was advised that nothing had been received from Ideal Services.
3 days later, I was advised that our claim was denied, as Miguel's report stated that we intentionally broke the toilet tank.
Why would we intentionally break the toilet tank, (and I might add, was only 3 years old) and be without a toilet for over a week?
Miguel not only lied in his bogus report, but ended up costing us a lot of money ($500), as we had to buy a comparable toilet to the one we had, plus the cost of having another plumbing company come to install the new toilet.
All of this would have been covered by Old Republic if Miguel wouldn't have lied and been falsely accusatory.
Do yourself a favor and stay clear of this company.
I would never allow one of their professional techs to step foot in my house again.

Delivery D.

11/12/2022 12:00:00 SA

This company is HORRIBLE!! American Home Shield (AHS) sent them to complete an electric diagnostic on the reason why the power went out in a portion of my house. The technician told AHS that it was due to my ring cameras being professionally connected to an outdoor socket. Previously before Ideal I had my regular electrician look at the issue and he showed me where the big main fuse breaker had blown and burned. I went to the home warranty due to the cost of replacement. Ideal never even saw or caught the fuse issue. I am not sure what he was looking at or for??? I called Ideal and they stuck by what their technician (who was not a trained electrician) stated and told me to ask AHS for a second opinion which I planned to do anyways. AHS then sent out an actual electrical company (Renegade) who actually found the burnt fuse issue!! Two experts found the problem and one inexperienced dud was in fairy tale land!! Who knew!!

FYI...If you look at Ideal Services website (under services) there are about 100 services that they provide. They do air conditioning, plumbing, electrical, doors, flooding, TV mounting, tile work, general repairs, general construction, security systems, flooring, mold inspections, roofing, painting, cleaning and yard work just to name a few listed. How can they be considered experts in any one of these??? I wouldn't trust them to clean my toilet especially if they couldn't see a big black burnt fuse..4 times the size of a regular fuse!! THEY ARE BASICALLY HANDYMEN..LOL

WARNING...
THERE ARE NUMEROUS COMPLAINTS IN REVIEWS FOR IDEAL SERVICES WHEN AHS HAS USED THEM FOR ELECTRICAL. I could not find one positive one. However, they do have positive for other areas not dealing with electrical, Google for yourself before using them.

Mindy P.

11/17/2022

We were having issues with exterior outlets and interior lights. Ali came out, ON TIME, was very professional, knowledgeable and helpful. I would highly recommend for anyone needing help with electrical issues.

Roland J.

11/17/2022

Ali was great...came in , trouble got and replaced need parts...arriced on time and explained the issue very well...highly recommend..

Rick O.

04/02/2022 12:00:00 SA

This is my 3rd review of Ideal Services over the past few years. Not sure what the less-than-stellar reviews are all about as I have never had a problem with the company or their technicians.

This time I called them to come out and trouble-shoot a light switch that controlled my living room ceiling fan. Louis came out, on time, and figured out the problem. Part of the issue was because the previous owner had run some unapproved wiring from the ceiling fan to the wall switch.

Louis ran new wiring and as it turned out, my existing ceiling fan was fine. He installed a new switch plate and the fan & light worked again. I appreciate his work, his timeliness and the end result.

I would recommend Ideal Services again. Just clearly communicate what you want done and let them do their job.

Brett S.

8/31/2021

Luis is an absolute all-star. Our upstairs a/c has been unreliable all summer. We've had issues with our warranty company, and sometimes with scheduling through the company, but every single time Luis has stepped foot on our property he has done everything it takes to get things fixed. I know he takes pride in his work and his service.

Calling to schedule hasn't always been the easiest, to be honest, and that has been anxiety inducing, but every direct communication we've had with Luis has set us at ease and helped us understand what needed to happen to get our house cooled.

Jamal A.

08/07/2020 12:00:00 SA

AVOID THIS COMPANY!
Avoid this company if at all possible. I got stuck with them because they are the company my home warranty service uses. They wasted the entire morning I set aside to be home for the service to be performed. When the service guy was a no show, they told me I didn't have an appointment. They double downed on this lie even after I sent them a screen shot showing that I had a scheduled appointment!

Pandemic or not, when I schedule an appointment more than a week in advance, waste my entire morning waiting for a no show, and then am lied to, that is not coronavirus, that is an indication of a horrible company with awful customer service.

Avoid Ideal Services, unless your idea of service is being screwed over and lied to.

Amber L.

12/23/2022

Thank you Ali for fixing our light switch today. We can now see to change diapers at night haha. Ali was very courteous, knowledgeable, and quick fixing our issue. We appreciate you! Thank you ideal for the quick response and getting out here the next day after I called to get the issue fixed.

Kim M.

04/01/2022 12:00:00 SA

Was referred by home warrant company. After waiting on hold THREE times for over 30 minutes each time, I finally got an appointment for between 2 and 6 pm on Wednesday. By 7 pm, I called, was again on hold for nearly 30 minutes, and was told they were running late! Being as it was already getting late, I asked to reschedule and they said someone would call next day. Of course, so one did, and I had to call, again being on hold but this time over an hour!

Schedule for Friday at 8 am to the first appointment! By 12:30 pm, no one showed! Called back, over 30 minutes on hold, and finally gave up to call a reputable company!

John G.

11/15/2022

This is a garbage ass company. They don't do anything the first time they show up. Then they leave the contract open. They showed up on Friday, said they would send someone Saturday.. nobody showed up. I called Monday which was yesterday. Definitely do no recommend. Waste of god damn money.

Kadida H.

12/15/2022

power went out inside the one side of the house. Julio Bravo was very patient and thorough about explaining, and showing me what to look for and do next time as well as avoidance of possible fire hazards. Very calm and friendly professional electrician. I will be requesting him if possible. The first guy we had come a couple of years ago was very impatient and didn't even ask what the problem was, all while talking down to me and my father like we are electricians. All of this to say Julio Bravo is the type of service experience everyone hopes for. He deserves a raise and should be training others in customer service.

Dani C.

11/08/2022 12:00:00 SA

Ali was fabulous! He first came to inspect our ceiling fan through our home warranty. After a long process with them, we went direct to Ideal Services for the installation of our new one. They sent Ali again and he was prompt, thorough yet quick, and has great customer service!! They will definitely be getting my future business and referrals!!

Amber A.

7/14/2021

If i could give zero stars i would. If your home warranty assigns you to this company ask to be changed immediately. Like other reviews have stated you will not have a good experience.

AC broke Saturday July 10th in 118 degrees. We went through our home warranty. Ideal services was unable to come out until July 14th. Luckily we have 2 units but the downstairs is extremely hot still & the second unit isn't meant to cool the entire house.

My husband contacted them multiple times because our son has autism & we are unable to be in a hotel with him so he wanted to find out if they could come any sooner. They said no but we would be the first stop at 8am. They didn't arrive until 9:30. Again one broken, one working unit.

The tech goes to the side of the house and then asks me to turn off the other unit to find out which was which. Then he says the upstairs unit was never on even though when i turned it off it was on at that time. Upstairs was 70 degrees. He tells me to turn it back on but turn it to 73. So i did. He goes outside again.

Then he comes in and says it's the compressor for the upstairs unit that's broken. He said he can't work on both only one because of our home warranty. When both are covered and the second unit was supposed to be serviced while they repaired the other. He said no only one. But he took the time to diagnose the second one... ?? I asked to speak to a manager about it because i know they're just trying to get paid for 2 service calls. I've dealt with it before from other companies when having a home warranty.

Instead he calls the office and i speak with Brittany. She tells me that i need another work order. Which i have never needed 2 before on our AC. When our other unit broke 4 years ago (that they worked on) they also serviced the other at that time. I told them it was fine, while he's working on it they'll send it over and he can repair it as well. She said no it takes 30 minutes to 2 hours. I told her i get the work order immediately & I'm called to book an appt immediately.

Brittany said it doesn't matter. Has to be separate. Regardless if they have the work order. Exactly how i know they want paid for 2 service calls. I explain to her that my son has autism and i can't go to a hotel with him. I also have another child as well. I need AC. The upstairs was working but now it's not since your tech touched it. She was extremely rude. Tells me there are elderly and children with disabilities who need it so I'm not special. Which then i said i have a child with a disability. She said I'm not special & i can go to another company if i want both my AC units working.

I asked to speak with a manager, asked her name, told her that everything in my home is on video & recorded so this entire conversation was recorded since she was on speaker. She said she would get me a manager but instead hung up.

Her tech went outside. He answered a call out there from her which was also on video. Then comes in and asks if i want him to work on the one unit. I said yes you already have been paid and we have already paid for that. Again convo on video. He says if not he will leave and i can have another company. I explained to him how i have cameras all over my house and if he did/does anything to the other until i will know. Suddenly he says he has to step out and drives off. Leaving me with now 2 broken units in 115 degree heat with 2 small children at home.

The other unit was working before they arrived. They come, do whatever they did & break the other unit. Leave without finishing the job. While i am stuck here with 2 children.

I am filing a complaint with the BBB & will provide photos/videos of exactly what occurred. What they did to my unit that was working.

I also spoke with my home warranty immediately after they left and they assured me they don't need 2 work orders. It's all under the same category of repair. They just wanted to get paid for 2 service calls.

Please make sure you file a complaint with the BBB if you have had issues with this company not completing work & trying to scam customers.

MJ F.

04/02/2022 12:00:00 SA

5 STARS! ALL- THE-WAYYYYYYYYYY
The technician ( Louis)- fast & efficient- the scheduling department- class act!
I needed the work done Yesterday and they overdelivered. Easy recommendation.
Keep Up The Great Work!!! You've Earned my Business....

Daniel G.

4/15/2022

Prompt service, respectful and a great value. Will definitely call them again! They worked on my water heater once and AC this time.

Ron F.

08/11/2021 12:00:00 SA

Dwayne was great - thanks so much. I give Ideal my highest recommendation!

He knew right away what the problem was in our shower and fixed it quickly and efficiently. He had the right parts on the truck, which was also nice

See S.

10/24/2022

Ideal Services was referred to me by my home warranty company to replace my garbage disposal and water heater. George Martinez did an outstanding job replacing everything and I really appreciate him patiently and thoroughly answering my questions. He was also very understanding and accommodating when it came to my work schedule and availability.

Lori C.

02/10/2022 12:00:00 SA

We have been working with this company for almost 2 weeks and they have given us the run-a-round. No real work complete. They charge for services that are not done and take forever to complete anything at all. BEWARE: Stay far, far away!

Robert O.

08/10/2021 12:00:00 SA

Victor took care of my hot water heater replacement, and he was kind, respectful, and professional.

If it weren't for the abhorrent scheduling and disorganized customer service, this rating would be much higher.

Victor's a good dude, but the corporate office is completely out of touch with their staff, both in the office and in the field.

Lyz R.

9/22/2022

Edwin is a great tech and after many issues with our AC this summer he has always been there to get the job done. (Still waiting on a hopefully final repair tomorrow morning.)That being said, TREVOR!!! Trevor is the one you need to talk to if you want to get it done. He is SO kind and went out of his way to keep me updated multiple times a day on the status and progress of my claim (as we had to go through a home warranty company). He followed up with the warranty company and as I said, kept me in the loop when it came to status. Our AC going out in 110 degrees (90 degrees in the house) with a senior, kids and pets was a total nightmare but Trevor set my mind at ease and relieved my anxiety and stress. TREVOR!! You are the best!!!!

M S.

03/06/2022 12:00:00 SA

Our technician Nathan showed up
on time, fixed electrical issues and very knowledgeable.
Thanks!!! Definitely recommend.

Em-eye-gee P.

7/23/2021

Add me to the chorus of people who were let down by Ideal in conjunction with a home warranty company.

I called in an A/C claim to my home warranty place; they reached out to Ideal Services. To their credit, Ideal Services had a helpful person on the phone who promptly attended to me - Danielle. She was helpful and communicative. They get an extra star for this.

The positive ended there.

The technician (Edwin) came; he made a very quick assessment. A little too quick IMO... he didn't go up into the attic, and only grudgingly looked at the A/C unit when I specifically asked him to. He did at least explain the diagnosis and options well. Not the best experience, but... good enough. His next step would have been to send the diagnosis to Home Service Club, so they could arrange to do the job.

From there, things just fell off completely and that never happened. I've spent two weeks calling both the home warranty place and Ideal Services daily. Both are pointing fingers at the other... home warranty place saying that they haven't received info from Ideal; Ideal saying they gave the diagnosis to the home warranty place so that I could get followup work done.

So in this he-said-she-said, who do I believe? I'm believing the home warranty place, because: they have a paper trial of *several* attempts to contact Ideal; and specific notes that the Ideal phone agent said the technician had to send over the details but he has been really busy.

It should not take 2 weeks for this technician to type in a diagnosis. He could and should have done this in 5 minutes at my house, in his van with the A/C running, or at worst, at the end of the day.

Instead, I've been living for 2 weeks with A/C issues in the Vegas summer, and the home warranty place has ended up making another appointment for me with a different provider. I have to wait another whole week for that, but at least they're trying to get the ball moving.

I have previously been quoted $6k for this work. Ideal, you lost out on that. It was yours for the taking, but nope.

Jay S.

09/03/2022 12:00:00 SA

My lighted house number wasn't working. Electrician showed up on Monday and told me it needed replaced. Fast forward to today (my 4th appoimtment) (Saturday) I waited from 8 am to 12 pm. No phone call, no show, no knock on the door. I've got the phone records to prove no call. I was told a wire was replaced. I don't think anyone ever showed. If it was just a wire, why not replace it on Monday? I'm out money with an old fixture I'm probably going to have to pay someone else to replace. There are so many things wrong with my experience.

Shannon L.

09/06/2022 12:00:00 SA

This Labor Day weekend we did not have any air condition upstairs in our house for two nights I did not sleep! our home warranty gave me a contractor Chilly Willys- they canceled on me on Saturday because they had an emergency, then The home warranty gave me another contractor American heating and cooling system and that was a joke because the guy never showed up! totally unprofessional and rude! at this point I was beyond frustration! I called my home warranty and they gave me another contractor -Ideal Services as my contractor from my air conditioning unit!!! and reading all the reviews on yelp I saw that Edwin, The technician was the best man in town to fix the AC unit!! and oh my God, he fixed my 20 year old air condition unit, and it's running wonderful! I cannot thank him enough for providing a thorough report and sending pictures to me what needed to be done! if your AC goes out and you are referred to ideal services ask for Edwin. he truly saved the day thank you for your thorough job at when and your hard work!!!!! you truly provided amazing customer service and showed up on time! THANK YOU

Eric S.

1/13/2022

I had this service repair on my AC unit under warranty from First American Home Warranty. I did not get a chance to preview this repair until a few months later. It is on the side of my house that I never go on. They replaced the fan motor and this is how they left my unit? When I called them to request they fix it properly they claimed there was nothing wrong with it? Bolts too long sticking up with the caps on the end is not the way it's supposed to look. The wires sticking up exposed looks very poorly repaired. Exposed to the elements and all. Not sure how this repair was properly done? I'm sure a home inspector would fail this upon visual. When you look at my other units the bolts are flush against the top of the unit and the wires are tucked into a protective cover and safely tucked away from the fan blades. It's very clear this was a lazy tech that didn't want to do the job properly. Is this how you want your equipment to look after their repair? The worst part is they don't care about their customers or their reputation so I want to let all of you know! I strongly suggest not using this company.

Micah H.

7/23/2021

Came out at the request of my home warranty company, after telling them a regular plumber couldn't fix the issue we were having.

Walked in, said I can't touch this, I don't know why they sent me argued with another plumber on the phone about who could fix it, then left. Supposedly charged my warranty company a Trade Call Fee (mind you no work done) and when I called and asked for a statement showing this fee and why it was charged was assured it would be emailed to me. A week later, no email and still fighting my warranty company about the TCF. Not reliable, can't do what they say (even a simple email is too hard) and you'll wait on hold for 20 minutes before they actually answer.

Daniel K.

02/05/2022 12:00:00 SA

Avoid this company. They are very overpriced, just like to do quick work where they can be in and out in 5 minutes with no care given to the job. When they make mistakes they don't respond to phone calls or emails to fix them.

Michael T.

6/24/2021

Can I give them a zero? All the other bad reviews on water heaters are correct. These guys suck. My insurance sent me these crooks. No customer service, show up at 1:30 for a 8-12 window. Insurance picked up water heater and install. These guys tacked on $720 dollars somehow, cost me out of pocket. Guy took maybe two hours to replace and put in new water heater. Just doesn't feel right.Put you on hold forever when you call them. Couldn't tell me over the phone what the extra charges were for! Really? They were your company's charges. I had to call Indian call center for insurance to send me Ideals detailed charges. Unprofessional company. Left place a mess. Dripped dirty water all over my floors and concrete. Never cleaned up. You don't get this many bad reviews for nothing.Stay away!!!

Jesse K.

02/10/2022 12:00:00 SA

Look for Nathan Martinez if you are using Ideal Services. He was very knowledgeable and helpful to explain all electrical issues I had with my house. This professional gentleman will not disappoint you.

Jeria C.

7/28/2021

I called 24th appointments was set 4days later
Call center or office also worst called me at 3:45 I return call after 5mins put me on hold for 30mins then when she answered she dispatch the technician as I didn't answer when I'm actually on hold with her.

Service day came in but didn't do anything as per request it's not a match but i did mentioned on the contract saying they can override and proceed with the repair
Miguel was his name he just left, and didn't allow me to talk to his supervisor when I asked him to let me talk to him.

Valerie D.

07/09/2021 12:00:00 SA

Nathan was very helpful & super professional.
Was very pleased with his work & communicated everything with me.
I will definitely refer him to friends & family.

Gayle M.

3/27/2023

I called my homeowner warranty company First American Home Warranty on 3/10 about a leak from my hot water heater. It is now 3/27 and it is still not repaired. Ideal Services was assigned the job. The repairman came out, went to Home Depot for the part, and never came back. I received a text that the part was not available and the repair would need to be rescheduled. I have called Ideal Services numerous times. Their standard answer is they will check with the technician and get back to me (they don't). One receptionist told me their notes said it was fixed. When I corrected her and said I needed someone back out asap, she was disrespectful and snippy. Her supervisor did send someone back out the next day. He did not repair the leak either (didn't have the part). Since then, no one has followed through. I called again today and asked for a supervisor to call me back. I got nothing! This is ridiculous. Horrible customer service and I paid $85 to the warranty company for the flat fee service charge. I see there are many others who say the same about First American Warranty's referral to this company.

Jacob M.

1/17/2022

Victor came out to help us with a bad faucet in our shower and had it totally fixed in minutes. He was professional, very courteous, and knew exactly what he was doing. 10/10 service. I will be recommending Ideal Services to everyone I know.

Anthony Y.

3/25/2022

Had these guys come out to a plumbing repair...they came out cut drywall and did repair of valve for washer.
Four days later water starting to come from laundry room...call them back it not leaking from valve...but you're a plumber on a service call track down the leak and fix it!
They come( I'm at work) my nanny is here by herself taking care of 3 small children.
They wouldn't move the washer to gain access to area...WTF?!
Luckily my neighbor was able to come over and help.
They call and say the work they previously did was not leaking.
But there's water on floor in laundry area...we didn't get called out for that...WTF?!
He took picture and video saying couldn't find a leak
I was working out of town had to drive 5 hours back home to find the leak in less than 5 minutes
These guy's are horrible
If i could post negative stars i would!!
Talk to my warranty company getting different plumbers out here!

Willie L.

9/16/2020

We called Ideal Service for garbage disposal,
They came the next day and fix it right away.
Gabriel was fast and efficient, he explain everything to us in a easy manner that we so delighted of his service.
Thank you Gabriel for your service...Ideal Service is so lucky to have a great employee like you!

Jesus R.

6/14/2021

My home warranty insurance called this company to work on our broke down a/c unit. They came out with in a coupe of hours to diagnose and since then we have been waiting for there quote to repair for two days due to they have not been able to get paperwork from Tech ,,who is running this place the employees...horrible service ,,They has no urgency to help customers out its been over 100 deg last week and this week. I called the home warranty and this place of business on 3 way to get to bottom of who was holding claim up. Ideal stated that it was there tech and could not give me or the insurance and eta...i guess they dont have cell phones or two way radios at this place

I would NOT recommend this place

Wong C.

6/23/2022

Dealing with Ideal Services Business Office has been the worst experience ever. I spoke with Ron, one of their customer services representatives and he argured with me the entire time. He talked over me, gave me sarcastic answers and excuses. We spent $9300 for a new AC unit which was installed on top of the roof. Being that it was brand new with a lifetime warranty we wanted to have a physical copy of the warranty. Welll the warranty is tapped to the side of the unit which is on top of the roof...yes they taped the warranty on the unit on top of the roof. So I said fine, can you please have someone come out and get the warranty for us off of the roof. I was told no, that I would need to register it on line. Well how was I suppose to get the registration information if it was on the roof, and why am I just hearing that I was suppose to get the information if it was on the roof. Janine said she would send me the information for the warranty, the information that we received was unrecognizable to the warranty company. This company has a lot to be desired when it comes to customer service. I would not recommend anyone to this company. Oh and by the way, if you intend on calling them be ready to wait 40 minutes before someone picks up the phone, or you may just get cut off after waiting 27 minutes.

Yvette M.

8/21/2020

This company was dispatched by my home warranty for trouble I was having with a shower head leak

Gabriel, the tech, was professional and knowledgeable. He found the problem immediately and was able to fix it on the spot.

I was definitely pleased with the service.

William W.

7/23/2022

My warranty company required us to use ideal services. I've had to use them twice. Responsiveness is slow. Reaching anyone on the phone is nearly impossible. However, two out of three of the plumbers who came to the house, were very professional and did a great job. I think the other one was a fluke and a new hire. I'm not sure Hey would be my first call if I didn't have a warranty. Mainly because of response times. Maybe it's because they're short staffed from the pandemic

The K.

4/13/2021

Please heed this review. I think my experience should be representative of what may happen to you. There are good reasons for the many bad reviews of Ideal Services, and now I know why.

I was referred to Ideal Services by my home warranty company to repair a leaky water heater. Ideal came by the house to check it out after I was referred to them by Home Warranty and determined that I needed a replacement water heater. The water leak also caused damage to the surrounding area including shelving that was located beneath the water heater. Finally the water leak caused mold inside the wall and they determined that the drywall had to be cut out and replaced with new drywall. So the job entailed plumbing, shelf restoration, mold remediation, and drywall repair. One of the main reasons I used Ideal Services so that the various teams could work hand-in-hand together. Turns out, none of the teams knew what the other was doing and no one took responsibility. There was no coordination or communication among the teams.

So, the water heater was replaced but a valve leaked and caused damage to the paint on the new shelf. Getting the team out to fix the paint was like pulling teeth. I had to call several times and sent multiple emails for them to respond. Second, the drywall repair was done horribly. The texture on the wall is completely different (they used a roller instead of a spray), and there is a giant ridge where the drywall pieces come together. Very amateur, and I'll have to hire somebody else to repair what they did. One final note is that when the replaced the water heater, they put the old unit on the garage and rusty water stained the driveway. You would think they have enough experience to know to put it on some kind of cardboard or something. They power washed it, but it didn't come out, so I have to get some rust remover and scrub it out. Lastly and probably most importantly, I found Ron, I believe the owner, to be condescending, defensive and simply doesn't doesn't have the customer first mentality. After SEVERAL MONTHS of trying to get the drywall fixed, I just gave up. My feel is that they source customers through home warranty and NOT through customer loyalty or repeat business.

Conclusion? At the end of the day, it's really simple. Ideal Service's workmanship is shoddy and expensive. I would not retain them again for any reason whatsoever. Even with the home warranty covering a replacement of the water heater, I paid an additional $4200+ for the additional repairs (water heater stand restoration $2300, drywall and mold remediation $1800, which is really pricey for less than 10 hours of work, which is $420/hr. When I got the quote, the tech said, we're expensive, because we are the best and when we're done, you won't be able to tell any work was even done. WRONG. So very wrong.).

Expensive + shoddy workmanship + unresponsive = not a good recipe for success. Please look somewhere else for a vendor and save yourself a bad experience.

Alicia R.

7/14/2021

My brother lives in Henderson and called this company to fix what he believed was a main water line problem. Turns out, the only thing that needed to be fixed was the shut off valve. The plumber told my brother it could be fixed by making a small cut in the stucco outside. This is NOT what transpired. The plumber cut a 10 square inch hole in the outside wall, replaced the shut off valve with what looks to be an OLD VALVE, and when asked if he was going to fix the large hole, stated, I'm not the drywall guy.

Not only did he install the shut off valve UPSIDE DOWN, he was paid $700 to come out, install the valve upside down and cover the leaking pipe with Teflon tape. He also only covered the hole with black duct tape because he was asked and that started falling off before the plumber was even gone.

The plumber told my brother the pipe needed new gaskets which conveniently couldn't be ordered because they are on back order, otherwise the top part would cost and additional $500 to replace.

So not only does he have a large hole in his outside wall and drywall, he's out $700, possibly another $200 to have someone else come out and fix the wall AND wait for the gaskets to be fixed OR pay another $500 to have the entire pipe replaced.

DO NOT USE THIS COMPANY! If I could give no stars I would have.
See pictures.

Derriah R.

7/18/2022

This is now the second AC company we have dealt with. After losing air for a week, Edwin came to the rescue! He quickly spotted the issue and got the parts needed to fix the AC unit. It happened to be raining in Vegas today (just our luck) and instead of leaving and having us reschedule, Edwin waited patiently in his truck until the rain passed even though we were his last call of the day. The last AC company lost the screws that cover the unit and Edwin went digging through his truck to find backups to make sure we would have air tonight. He's amazing! I would recommend him 100x over. Thank you so much for your honest and great work Edwin!

Rob R.

06/01/2022 12:00:00 SA

STAY AWAY FROM THESE THEIVING, LYING SOB'S!!!
Came to my house for a plumbing repair (Dwayne), looks at it for a second takes a picture and says This is most likely not going to be covered by your home warranty.
Elbow joint failure in a vent pipe which caused a leak in the ceiling from the attic. First of all there should not be any water in a vent pipe which he did not address. Second said the pipe had been stepped on and there are no straps on the pipe. No one has been anywhere near this pipe in the attic and there are straps on the pipe. One within 6 inches of bad elbow and the other within 4 feet, both within code. Pure laziness, just want to make their money without doing any work. Never again will (NOT)Ideal Services be at my house!
I am a tradesmen and I have been to so many houses where Ideal has been to that I have had to fix their shotty work.
Neighbor had them at their house for a tripped breaker that would not reset and the guy hit it with a hammer to reset it. WTF!!!
A big FU to Ideal.

Jen L.

01/11/2022 12:00:00 SA

This is my first time to leave a bad review. I have always been taught that if I have nothing nice to say, don't say anything. But I feel it's my responsibility to let the public know to avoid this company.
On 10/23/21, our tenant reported that one of toilet was making noises, wouldn't flush and wouldn't stop leaking water inside the tank. Called our home warranty company and they scheduled Ideal Services come out on 10/26 out to fix the toilet between 11am-3pm. The tenant was annoyed by the sound and non stop leaking, so we replaced the leaking pump inside with a regular pump to temporary stop the water from leaking. My office is close by the property, so I asked them to give a call 30 min before they arrive. So we can put the faulty pump back before the technician arrive. I waited and waited. There was no call. I called the tenant, she said he came and left within a min. He told the tenant that the pump (temporary one to stop water leaking) was not the correct one for the toilet. Of course not! The original one was right on the ground in front of that toilet. AS a decent person, you will at least communicate with me and ask what is wrong with it before you leave. Long story short, First American HW decline our service and void the toilet's coverage because we replaced the pump.

On 1/7/22, the same tenant reported that one of the shower faucet was lose. She was afraid it'll break and water will leak into the wall cause more damage. I called First American HW request for service. They scheduled Ideal Services to come out on 1/10, between 11am- 3pm. I asked them to contact me when they are on the way. I actually did had a second thought maybe should request another vendor. But wanted to give them another chance. This time, again, no communication before or after the technician went there. Tenant said he took a video and left, saying he will contact me. I called Ideal Services the next day. The lady in the office told me that FAHW declined the service. I called FAHW asking why. They told me that the technician's diagnose report says missing holder. They do not cover repair items that have missing parts. WTF! I went back to the property inspect it myself. Besides loose, the faucet has no sign of been inspected or opened to check what's inside the wall. How can you tell there's something missing! Back and forth with the FAHM, they asked me to get a second opinion at my own cost to prove to them that there's no missing part. I was so angry and frustrated at this point. Forget it, I'll get my own vendor to fix it and call it a day. It's not worth my time. But I was too angry to let it go and determined to prove them wrong. I hired another licensed vendor Access Services Group from a home connection magazine. They went there 4 hours ago before I'm writing this review. The professional technician removed the caulking around the faucet and opened the cover plate and inspect what cause the faucet loose. Their finding: There is a shark bite fitting that need to be a soldered copper coupling. Description of work: Estimate to cut drywall behind the valve 1'x1' to access shark bite fitting and solder copper coupling. Reinstall valve cover and spout and caulk around plate and spout. Will need to have drywall patched after work is complete. I submitted the work order from Access, and FAHW approved to send us another vendor to fix the problem. I would have let Access do the job. But sometimes we just need to have justices.
I wasted a whole day on this, plus many many hours last time. This is too exhausting disputing with people. I'm here write this review not trying to bring down a business. I believe there are many good professional contractors as well as good employees in this company. I hope Ideal Services will look into their contractors and don't let this happen again. Rant is over, I'm out.

Annie M.

05/03/2021 12:00:00 SA

I am very happy with finding Ideal Services for our HVAC issues. Our A/C went out both last year and again this year and we were contracted thru our Home Warranty. The technician (Edwin) is a professional, very polite and knowledgeable. I have encountered dishonest techs in the past and I am happy that I was paired with Ideal Services. Both times, they came out quickly, repaired the unit and got me back up and running. Thank you for keeping my house cool.

Highly recommended.

Princess O.

11/09/2021 12:00:00 SA

victor came to our home as we had several issues. notice that i used 'had'!
victor took care of everything with a
smile! professional, knowledgeable,
and thorough!! thank you so much
victor!!

Angela V.

1/22/2022

This company was absolutely amazing... my hot water heater went out Wednesday night, I placed a service request with my home warranty company at like 1am Thursday morning.. by Thursday afternoon ideal had a technician out by the name of Irwin.. Irwin was amazing he told me what was wrong with the water heater he gave a estimated turn around time for the repair to be completed. My warranty company was on top of the request and so was ideal as soon as it was approved they had me scheduled the next day for replacement. Irwin was a great technician honest, reliable, trustworthy and funny... Thank you ideal & Irwin your hard work was appreciated in this house hold...

Maddy G.

2/17/2021

My Home Warranty Association connected us with these guys because our furnace stopped working. They were able to come out within 12 hours of me getting an appointment, were on time, polite, and quick. We got the heat back on and Edwin and Willy did a fantastic job. They walked me through exactly what they did and what my options were for my 30 y/o furnace and unit.

I had used an independent group before to check it out and it ended up costing me thousands and hours of my day where as Edwin and Willy got it done quickly and efficiently. Thanks guys!

John A.

06/07/2022 12:00:00 SA

UNPROFESSIONAL, I was referred to this firm by my home warranty company. Yesterday after 30 minutes trying to set an appointment They said they would be out today and gave me a window of 11a-3pm. At 4 p.m. after no word from them I started calling the office after 40 minutes trying to get some resolve and being put on hold for 30 minutes then being hung up on, sent to voice mail and made to feel like they did not care about the customer i called back the warranty company who was put on hold for over 5 minutes and the lady at Ideal said there was no appointment at my address and it would be 2 days before they could schedule another appointment. the warranty company cancelled the work order and we have to try someone else. after loosing a days pay waiting for them now having to loose another days pay because of Ideal's incompetency. I will never use this company. AND NEITHER SHOULD YOU

Robin R.

2/23/2021

51 days ago I came here and wrote a GLOWING positive review for this company. I WAS SO VERY, VERY wrong.

Alfred (from Ideal Services) installed my garbage disposal and it started leaking again in the same way. It obviously had been leaking for a while because there was black mold. I called Ideal Services and they told me because I used my home warranty company (First American Home Warranty) for the job order they can not take responsibility for their poor work even though Alfred is now fired and no longer works for the company.

Now I am told I must file a new clam with the First American and pay ANOTHER $75.00 to fix bad job done by Ideal Services (who were assigned to me by First American).

This seems like a circle scam to me. So, you pay one company $75.00 to send someone they have chosen to do the job. The assigned contractor does a poor job that holds for just over the 30 day warranty. Then as soon as it breaks again the first company gets to charge another $75.00 and it is at their discretion to resend the original contractor that did the bad job in the first place. This vicious cycle can go on and on.

This should be illegal. Do not use Ideal Services or First American Home Warranty. I would not recommend either of them anyone.

S S.

7/30/2022

Carlos L Did a wonderful job explaining to me about my plumbing issues and fixing it every step of the way. He was professional, patient and clean. I appreciate his service. wow! I'm impressed

Jennifer H.

07/07/2022 12:00:00 SA

My home warranty assigned us to ideal services for our plumbing issue. They sent out Dan to assess the situation. Dan was very friendly, knowledgeable, and did a great job resolving the problem. Thank you Dan who I strongly recommend and thank you ideal services for setting up the appt in a quick matter of time!

Gabrielle D.

6/22/2022

The technician (Edwin P) was great! I am giving 5 stars on his service. He was super knowledgeable and efficient, but the scheduling department is a nightmare. I would wait on hold for 20 minutes only to have the call hang up. When I finally got a hold of somebody, they would contradict what the prior person said. I had to speak with multiple people to get my service scheduled.

Kathy and Mark D.

12/14/2021

Julio was assigned to come and look at some electrical issues we were having with our CFGI outlet. After a quick analysis and some tests he was able to pinpoint the issue and get out outlet back and running. Additionally he schooled us on how CFGI outlets and associated outlets are dependent on each other. We learned how certain devices plugged into the circuit can affect the CFGI outlet and related outlets. It was refreshing to have someone as experienced and knowledgeable as Julio fix our issue fast and also educate us on our home electrical issues.

Marc A.

11/20/2021

This company does work for First American Home Warranty . I had the come out and paid the deductible for multiple services plumbing - electrical.

They were ok with plumbing. Even though they had to come out multiple times to fix the same issue on the same toilet.

Electrical- They came out and didn't really do anything accept identified that the transmitter was broken. Which I don't know how they know that with out opening up the fan and looking at the transmitter. Besides that I was provided a promise from the company that they would replace the transmitter if I would get it from the manufacture. Once I received the transmitter, I called them back to schedule the appointment to put the transmitter in the fan. They said they could but they would charge me over $130 to do so. In my opinion I feel that I am dealing with a used car sales man. Over promise and under deliver.

No integrity No Character No honesty (my opinion)

BEAWARE- BEAWARE - BEAWARE

I have warned you before hiring this company! 2021 -2022.

Antoinette W.

10/26/2021

My technician Dwayne was very knowledgeable, quick and pleasant. I have used him in the past and once again he has proved himself to be what I could only described as the best in the business. As a client, Dwayne is worth his money and then some. He came in, was very polite, plesant, respectful, and remembered me from my previous call. He recognized the problem and immediately began to make the necessary steps to correct the problem and offered ways to avoid the problem again. He is definitely an asset to this company.

Spring E.

5/30/2022

Nathaniel showed up right on time, and he was able to get our lights working! He was professional and has a positive attitude. Nathaniel explained what he was going to do as well as provided options to ensure our lights would come on. Thank you Nathaniel!!!

Mary G.

01/06/2021 12:00:00 SA

I had Dwayne and Jason show up to my home, they were nice enough to called to say that they had finished some other earlier jobs and was going to head over unfortunately I wasn't home and they said that was OK that they would call me later when I got home. when they arrived each Jason and Dwayne had their own part in assessing the situation in my kitchen. I appreciate the information ,pictures & explaining to me everything that was going on as well as holding on good conversation great job guys thanks again . Dwayne seem to be a trainer and did an excellent job with Jason. Dwayne took his pictures explained what was going on. When Dwayne install the dryer garbage disposal he told me what horsepower was he explain what he did and step-by-step much appreciated most people don't take the time to say anything. I would recommend them to anyone.

Cher Kay P.

11/17/2021

Had Dwayne come by our house twice so far. He was very good at communicating and showed us what issues we had we our plumbing. I have a very timid pup and he was respectful and understood what to do around her too. Thank you Dwayne!

Diann D.

4/29/2022

I went through my home buyers warranty and they sent them out for my sewer line. The told my warranty it was outside of the home but didn't specify it was on my property.! Obviously if it is the water to my toilets and shower. So now the warranty is saying it's not covered which it is!!! Sent some young kid out and didn't even check to see if there is a clog just looked. Terrible company and I will get to the bottom of this!

Karl K.

01/12/2021 12:00:00 SA

I've only used Ideal services once but from the very first phone call the customer service was great.
Victor the tech that came out today was very nice and went right to work checking out the pipes for something that was making the toilets and showers back up. Its nice to know that everything is now flowing correctly.

Susan J.

6/13/2022

Julio with Ideal services was fabulous, he replaced a ceiling fan and repaired my closet light which has been out of commission for years! He is reliable and responsible. I would highly recommend Julio for any electrical needs.

Love Lv F.

12/16/2020

Truly the worst customer service I've ever experienced from a company.
Plus its now happen twice. Now and a couple of years ago.
Don't expect a return call. You must always call them. I had to call four times, and four different people have looked into my issue but have never called back. I would have to call and get yet another person.
This last time they came out, look at the situation and said they would call back with a diagnosis.
No call back, but I knew that was going to happen, so we moved on to another company.
Two weeks later I got a call saying they had an open order on us and did we want to do the repair? I told them it was a leaking water heater and I called a company that wanted the business. I told her I figured they had so much business they didn't need mine.
Avoid.

Mark C.

9/27/2021

Was hesitant using for home warranty but I was definitely wrong. I had a leaking garbage disposal they replaced. Responded in a timely manner. Dwayne was a polite down to earth outstanding tech would definitely recommend and use again

Foodie G.

10/28/2020

Do not recommend them at all. Their techs will come out, without looking at anything, and say they will get a quote over. How are you going to look at something from the OUTSIDE and say that you know what the problem is. The company then sent over an estimate that the problem was within the pipe for over $2,000. I got it fixed for $200 with a plumbing company who actually took the time to asses the situation. When I asked what the plumber did to asses this they did not have a response for me.

Office staff is not any better. After putting me on hold for over 30 minutes I had to call back and ask if they forgot about me, then they put me on hold for another 15 minutes. How do you guys function? Better companies out there who are actually honest and care.

William M.

5/25/2021

Had to home 4 times did not fix problem lied to my home warranty about my sink leak.
Would not recommend this company cost me 75 dollars. My home warranty company said only way to get different company to come out is to dish out another 75 to get a different company out

Michael P.

9/28/2021

Victor did great job replacing my garbage disposal and patiently answered all of my dopey questions. Very happy with my service from Ideal.

Ariadna A.

02/03/2021 12:00:00 SA

I had ideal services come today to fix my stairwell light switches, I had them scheduled for 2p, however I did receive a call from Julio b (electrician) at 11:30 saying he had a slot opening if I wanted to take it or we could wait til later, I of course accepted since I was home. Julio was extremely professional and a really sweet person. He was on time in accordance of when he said he would arrive. I have a cast on my leg and in order to get the door I have to go down stairs, I asked him if it was possible if I could open the garage and he could come in he was very understanding of my broken leg. He came in wearing a mask and proceeded to finish the job extremely quickly. He went above and beyond to verify the job was done completely. I would very much recommend Julio for your electrical needs.

Krasi Y.

12/12/2020 12:00:00 SA

We placed a warranty order for a heater leak on Sat am, the tech didn't come till Tuesday 6pm.
The tech Gabriel didn't even bother shutting off the heater and left it spraying on the walls.
The crew came back on Thursday just to let us know that they cant install the heater because the water heater stand is wet and they have to call the demo and restoration team (in house restoration team - you know heater leak turns out to 6-7k restoration job)
10 days later still no hot water and we have a newborn.
Called and wanted to talk to a supervisor and some guy called me back extremely rude and profane language, wish I met him in person .
Overall its a very disappointing and unprofessional experience. There are plenty of other companies in town. Hopefully, they take this as a lesson.

Laura R.

5/27/2022

Too bad there isn't a negative star rating- they would get it- first off they take forever to answer their calls- I was on hold over 30 min- then someone answered and put me on hold again - finally they put me through to their answering machine that was full so I had to call back AGAIN- I don't know how they make any money not answering calls. Furthermore the plumbers don't seem to know much- they come in, look at the issue and then leave- with only their report such a waste of time.

Ace K.

9/21/2021

These guys were sent out by my warranty company. I had two calls with them- one for an electrician, one for a plumber.

TL;DR
They refused to do work approved by my warranty company, canceling recall orders and yelling at the warranty company- leaving work not up to code.

Plumber came after the electrical so ill get this out of the way first- he was to help with the low water pressure we suspected was from the faulty water heater install previously from another company which I'll review after this. He said it wasn't on the work order and left without doing anything. The work order was both to keep diagnosing the hot water issue just in case electrical couldn't, and to fix water pressure. I had spoken with the warranty company at length about this. I fixed the water pressure issue on my own, though.

The real problem is with electrical and the company behavior. The electrician came first that day and was able to connect the wires that the original installers were too incompetent to do correctly. This wasn't hard, and at least Ideal could do this basic thing. Crimping and twisting two wires must be their wheelhouse.

But the work order was also to install an electrical break away box to ensure my new water heater would pass inspection. The electrician refused to do this swearing that my warranty company would not approve it. Hmmm but they put it on the work order??! I asked him to call them and he refused. He suggested i wait until an inspector kicked it back. Hmm no i asked him to call them again assuring him they want to fix this problem once and for all - he refused and Left. So i called the warranty company and they said hey we will cover this and recall Ideal services.

Ideal services received the recall- then called the warranty company to cancel the recall!! Today i asked the warranty company why it was recalled, they didn't understand either as they noted that my plan covered this and they told Ideal this. So they put me on hold and called Ideal to get them to come back - and they were extremely nasty to the warranty company. They refused the work and yelled at the nice woman helping me. So they won't be getting calls from that warranty company and I suggest everyone stay far far away from such a shifty, lazy and nasty company.

The lengths people will go to screw themselves out of a job will always amaze me.

Joy P.

04/07/2022 12:00:00 SA

I have a home warranty and was glad that Victor came to help me. He was nice and professional knew how to fix the leak under the sink easily.He has a pleasant demeanor. He looks clean. As far a expectations it was wonderful. I prayed to God and am thankful that my prayers were answered. I hope things go well for Victor he has good attitude and is not looking to scam anyone. He is a hard worker and his boss should keep him as one of his best employees. Thank you so much Victor.

Monique W.

9/29/2019

I had a issue after a heavy rain with lights in my bathroom and the dryer not powering on. I have home warranty and decided to open up a case. The company that was provided was Ideal Services.

After opening up the ticket with home warranty, I had called into the provider, Ideal Services. The customer rep whom answered the phone, pulled up my record in 10 minutes and got me scheduled for a visit [2] days out.

The time I was allocated was a 4 hour window. The representative with Ideal Services had arrived at my house [2] hours in the windows. When he had arrived, I explained the issue going on with the house. He immediately asked to open the garage. After taking a few diagnostics on several electric outlets, he noticed that there was a bad GFI in the garage. He replaced it and the power was back on in the bathroom with lights/dryer functioning normal.

The representative for Ideal Services whom came out to the house was very knowledgeable and super friendly. I'd recommend this company again through my home warranty provider.

Elinor E.

10/08/2020 12:00:00 SA

Irwin and Victor were absolutely great!

Their initial visit was to access the problem with my leaking 75 gallon hot water tank. They determined that the tank would need replacing. They received the approval from the insurance company and ordered the needed tank and additional parts.They returned in 4 days and replaced the tank. They did a great job. They used new straps to hold the tank and a shiny new spill pan. They did an excellent cleanup job. They patiently explained to me the operation of the new tank; how to periodically drain it and when to drain it.
I am completely satisfied with the speed and quality of their work! Yea! These guys are the best.

Dustin A.

02/10/2023 12:00:00 SA

Was sent by my home warranty (AHS) to fix a leak. Made me jump through all sorts of hoops to get them to fix. In the end my home warranty denied the claim and had to pay out of pocket. (AHS was horrible but that another review) Didn't chose these plumbers but if I had known the claim was denied I definitely would have shopped around, but by the time I was told the claim was denied they were already on their way. They said I needed a part that was $195 and Labor would be $300. The part I needed was a $5 spanner from Home Depot and they replaced two couplings totaling $20, for a total of $25. The whole job took 30 min. That means they charged me 780% mark up on the parts and $600 an hour for labor! If I wasn't dealing with home owners insurance as well for the water damage, I would have fixed myself. If home warranty would have timely denied the claim I would have had time to shop around for a better plumber. I was in a bind and they took advantage. What the charged me boarders on usury. I have seen reviews on here similar to this, the only reason I can see that they are still in business is because of AHS (again is a scam in itself). I just hope enough people read this, and if I can help one person by making sure they don't use these con men this rant will be worth it. Wouldn't surprise me if they have multiple lawsuits against them. If I could give 0 stars I would.

Angela H.

10/17/2022

I had them come out on May 16th of 2022. The tech got the snake stuck in the pipe for my bathtub. The next day the equipment supervisor and another tech came out to get the snake unstuck but in the process cut off the part that was stuck and never said anything about it. I had another company come out from my home warranty company and they could do anything because of the snake left in pipe. Ideal services came out in June of 2022 and decided to push the snake up and said that it was removed. I was focusing on the surgery that I had coming up. Just on this friday Oct 14th I had another company come out and showed me that the snake is still there. I called the home warranty company and told them. I once again have to deal with ideal services and was told that the supervisor would call me. Today he called me and said he was never at my house when he could tell me what is wrong plus left a tool by fence for my backyard. He proceeds to tell me that I am making this hard and that I am not listening and hinting that I am to stupid to understand what he is saying. Basically I have no right to be upset with this treatment or customer service. I told him to just say he cant do it or wont do it and to let the home warranty company know this so I do not have to deal with this horrible company. I have it listed that any repairs will not be sent to this company.

HawaiiVegas F.

1/27/2021

I put in a service call to America Home Shield who then sent Ideal Services to do the job. I needed two ballasts replaced for the lights in the laundry room and master closet and needed the fan replaced in the second bathroom. The Ideal Services tech was named Julio. He was simply fantastic. He was efficient, polite, professional, competent, and hygienic. He wore a mask the entire time and also wore booties over his shoes. He finished the project in no time, cleaned up after himself, and took the time to explain what he did.

I sometimes have heard horror stories about Home Shield approved vendors and techs but Ideal Services and Julio are not part of that narrative. Nice job Ideal Services and great job, Julio. He is a definite asset the the company!

T Y.

8/18/2020

I don't want to waste your reading time, so let me highlight this HORRIBLE, UNPROFESSIONAL, LYING company called Ideal.
- we reiterate all the 1 and 2 star comments, TRUE, TRUE, TRUE!
- they NEVER return your calls
- we NEVER spoke to a manager or the owner because they are always not in
- we had no AC for THREE WEEKS through 113 and 115 weather
- apparently no one knows how to take notes because when we called (almost every day) there were never any notes that they could see

I mean the list goes on and on. Save your time, sanity, and dollars. Use a company that cares about the service they are providing. It's definitely NOT Ideal.

Gregg S.

11/27/2021

We contacted our Home Warranty Co about our kitchen sink being clogged and not draining. They contracted with Ideal Services to handle our plumbing needs. We were very grateful that we we're scheduled in quickly for the next day. The plumber, Irwin, called approximately 30 minutes before arrival giving us a heads up he was on his way. Irwin was very professional and courteous. He went directly to work taking apart the drain trap to investigate where the clog was. The clog was not visible from there so he used his Drain Snake machine by inserting it into the drain line. A few turns of the snake and the clog was free! He cleaned up any water and debris under the sink and left it spotless!! Thank you again Irwin and Ideal Services for a job well done! I highly recommend Ideal Service for all your plumbing needs.

Chris L.

3/19/2022

Dishonest is a kind description of how this company operates. The plumber who came to my place asked for additional money before evaluating or understanding the situation. After he realized I wouldn't be extorted he did the work for the previously agreed price but did not pull a permit as required. After I learned that Ideal did not pull a permit I contacted them and they were unwilling to pull a permit without an additional charge of $650. I hired another company to redo the work with a permit for a total of $450. I've tried to reach the owner (Ron Madruga) several times but he would not speak with me. I won't be using Ideal Services again.

Robert C.

10/02/2021 12:00:00 SA

If your home warranty company assigns Ideal to handle your work, demand a different contractor immediately!!
My water heater leaked and needed to be replaced. The tech submitted a report to the home warranty company, how soon I don't know. 5 days later warranty co. left me a message that replacement approved at no out of pocket expense to me. 2 days later, Ideal calls to set up appointment to replace. Said there would be $425 charge for modifications that were not covered. 2 days after that on the day they were scheduled to replace heater, they wanted another $110 and said I needed to go with them to Lowes since it was purchased there by previous owner and under their warranty. I told them to stop everything until I talked to home warranty co. They told me everything was covered and assigned a different contractor. In 2 days I had a new water heater at zero cost to me.

Debbie G.

10/25/2020

My breaker for the 2nd bedroom and den kept tripping, so I called in a request to First American Home Warranty, which dispatched Ideal Services. Nathan was the tech assigned to my home. He called the morning of, verifying my availability and our appointment. He arrived on time and diagnosed the issue quickly. The breaker was replaced and ever since, both my alarm has worked steadily (it was coming offline prior) and my treadmill has been operating perfectly. Thanks again for everything!

Janet W.

04/08/2021 12:00:00 SA

Brok my toilet seat and refused to replace. Sent pictures, as said I was lying. Yes it

Don S.

08/09/2019 12:00:00 SA

Holy smokes, where do I begin with this company?? I guess ill just explain my situation....

Ok, so the lights in our bathrooms, hallways, and other rooms in our home have been flickering for months and months, about 6-7 months (maybe longer). We finally called the home warranty people and made a claim for someone to come out and fix this.

The home warranty people contacted Ideal Services.

We set up an appointment a few days later. The Ideal Service guy called 15 minutes before his arrival and was there early within the scheduled time frame (3 hour block). So, he showed up and seemed to know exactly what he was doing. He went out to the breaker boxes, opened them up and was done in about 5 minutes!! I thought holy crap, that was super fast hell I could have probably fixed that myself lol. So the guy leaves and about 2 minutes after he leaves all the lights start flickering in the house again! I was like WTF, this guy just got here and left and didn't care to fix anything.

I called him back immediately and told him he needs to come back and fix it. The gentleman came back a few minutes later. He was shocked the lights were still flickering and went back to town on actually putting in work to see what the problem was.

Welp, he never fixed the issue and told me he would email me the problem, talk to his boss, and see what they could come up with in order to fix the issue. Well... I waited and waited and waited!!!! I finally called them back after waiting a week! I called their office and they said the closed out my claim and that I would have to go through the home warranty people again and set up another appointment!! Are you freaking kidding me!! No email, no call... NOTHING!! And now I have to call the warranty people back again!!? I was so pissed!!

Ideal services came back out a day or two later. When he showed up he asked if I removed the gold ring around my breaker box outside (on the side of my house). I said no, I have no clue how to do that. He then I asked me why I had not done that... I was really confused. He told me ideal service should have called me and told me to call NV energy to have my gold ring removed. Well ideal service guy, they didn't!!!

Had to call ideal service back out AGAIN!!

I did my part and paid the $60 for NV energy to come out and remove this gold ring a day later (I believe it was a Tuesday). Ideal service was scheduled to come out on Wednesday from 2-6 pm. Wednesday came... 2 o'clock came.... 6 o'clock came and went and NOTHING!!! No call NO SHOW!! So I called them back again and asked what the deal was. They told me the service guy could come out around 7. I said sure. Well, the service guy called me himself and told me he couldn't make it until 8pm. Are you kidding me!!! I don't need this guy walking around my house while my kids are in bed and my wife is in bed. WTH!! I said absolutely not and to come another day.

They called me back the following morning and told me they could come from 2-6 again. The only thing I could think of was here we go again

Of course, he came but it was right at the last minute (6 pm), while we were eating dinner. I go outside and watch him do whatever he was doing. He said he found the problem and it will be fixed. I was a bit skeptical about him saying that since we have had so many issues with ideal services. That being said, I am watching him screw in the bolt/screw thing and he doesn't have the right size tool for it. So he uses different tools to try and screw this thing in and nothing is really getting it to go in all the way. All I thought he was doing was stripping the crap out of this thing!!

Well, I'll wrap this novel up! (What a horrible experience). He fixed the problem (for now) but again, that bolt/screw thing isn't all the way in so eventually we will be calling them back out. Maybe they will bring the right tool next time and fix it permanently or until we sale thing house lol.

I was going to give them 1 star but my wife told me I should go with 3 stars since he fixed it. I am picking 2 stars because it's in the middle and it's not screwed in all the way and maybe even stripped. Oh well, I guess it works for now!

Sherri T.

9/15/2021

There is absolutely NOTHING that I can say that can make this service call okay. My service person, a very very hard ass little man got in my face telling me he has been doing this for five years (completed your journeyman, yes?) and was rude, disrespectful and I had to tell him that he was making me uncomfortable and I wanted him to leave my home.
That was yesterday, today I received a phone call from Ideal Services stating that they would send another electrician out to me to fix what they were supposed to yesterday, and the woman on the phone told me that it has to be the same guy as yesterday. Really? A woman makes a complaint that one of your techs is abusive and intimidating and you tell me it HAS to be the same guy? what planet are you living on?
My wish is that nobody ever has to go through what I went through yesterday, and that they are dropped from home warranty referrals.

Gregory L.

1/14/2021

The worst plumbing service I've ever dealt with
Lazy techs , no respect from the company, tech didn't even wear his mask properly
Spent more time looking in my garage then diagnosing my water heater

Do yourself a favor stay far away form these clowns read the reviews they are all true

Shame on you

Bonnie K.

3/29/2022

TERRIBLE COMPANY. I have dealt with them twice now. Unfortunately this is company our home warranty company sends out. First of all, they schedule a technician from 2-6pm. The technician ( VICTOR) comes out at 6 and obviously doesn't want to fix the leak because it is so late. He tells us the problem is the shower pan which is not covered by the home warranty, says he will be in touch and leaves ( without giving us his name, his business card or an invoice of what he said was the problem ) The water had come down from the upstairs shower to the kit hen ceiling. We already had the ceiling cut out so we could actually see where the drop was coming from and it looked to be a pipe. We called another company which came out the next day and fixed the real problem in 30 minutes. It wasn't the shower pan at all. It was a worn out gasket that cost $215. This company tried to scam us. They work in cahoots with the warranty company and say the repair is something that is not covered. This repair would have been thousand of dollars if it truly was the shower drain pan. When I called to get the invoice stating what the tech said the problem was, the office dispatchers were rude and unhelpful. I was hung up on after I asked for the managers name. I needed this information so I could be reimbursed for the correct repair and they were not at all interested in helping. You have a choice in repair companies and THIS ONE should be out of business.

Cornell C.

09/05/2021 12:00:00 SA

They're the worst company ever. If you need good quality work please save yourself a favor and stay the F away. I wish i could give them zero stars

Ron O.

12/23/2020

Dwayne was my service technician, he showed with his mask and was friendly and did a great job. Would recommend Ideal Services to friends and family.

Marci R.

3/22/2022

Needed a new water heater after my water heater started leaking and wanted an upgraded recirculation pump with a timer. From estimate to completion of the job was less than 24 hours thanks to Dwayne since I had no hot water. Thank you Ideal Services and Dwayne who was quick and efficient.

Michelle L.

09/10/2021 12:00:00 SA

This is the second time we have worked with Ideal & both experiences were great. Scheduling was easy & the technician (Edwin) was great both times. Today he came out to do a routine annual AC check & told me I should do the same in a couple months for the furnace since we were new to the house. I asked since he was here, if he could do the heater check too today. He said no problem, which I really appreciated. He was clear & concise, no trying to get extra money. It looks like most of the negative reviews included a home warranty, which we did not have one. Last year when we needed an AC ASAP, they showed up next day & had the AC installed the following day. Their price was about $2,500 less than Goettl FYI.

Armondo S.

8/16/2021

This is the worst company in the entire world. The staff could care less about your issue and it shows in their tone and customer service or should I say lack their of! This is the company that responded when we had a warranty issue with our water heater and I am trying to find another one! A technician came out Saturday, decided it needed to be replaced and was supposed to put in the order. Its now Monday, I call because I have not heard nothing only to find out he did not do his job and put the request in! What did they do, not expedite anything, no they sent out another tech to tell me I need a new water heater. Are you freakin kidding me. Not one apology or sense of urgency from them.. just I don't know what you want me to do he is off today Unbelievable! But what do they care, they have hot water!
I will never ever use this company for anything! They are the absolute worst and the entire office staff should be fired! Zero compassion, zero competency!

Social B.

8/19/2021

Scheduling was fast and the customer service was excellent! The technician , Dwayne called me ahead of time and was friendly, on time, informative and took care of everything so quickly! Very pleased with the service.

Jason S.

9/23/2020

Worst service ever! Extremely unprofessional work! They drilled a hole in my granite counter top and got scratches everywhere.
Then they were completely rude. They would put me on hold repeatedly and not call me back as promised.
They also had to set up 3 different service appointments over a week just to install an air gap. Interesting how one job takes so many appointments when it is all connected. It is literally one job. Maybe trying to make extra $$$ on service calls I guess. ‍
They also tried to charge us nearly double what the outrageouscost was anyway. $350 to snake a hose, $475 to install an air gap, and $160 to drill a hole.
DON'T EVER USE THIS COMPANY! NO WONDER THEY HAVE A 2 OUT OF 5 STAR RATING.
RON THE SUPERVISOR IS INCOMPETENT AND RUNS A SHADY BUSINESS.

Lori D.

2/18/2022

I used Ideal Services on a few occasions. Dan the plumber came out and fixed my toilets and diagnosed what the problem was immediately. Today Victor came out. He was extremely knowledgeable and fixed the leak behind my refrigerator by replacing necessary parts.

Wayne C.

08/06/2021 12:00:00 SA

Contacted this company through our home warranty company. Tech came out verified that hot water was leaking. 3 days later. Tech Edwin showed up on time for install, quick install,cleaned up. This company will be my go to when requesting any plumbing services through my warranty company.

Marquis H.

02/07/2022 12:00:00 SA

I used this company through my home warranty. After reading the reviews I was nervous to use them, however I continued through. There was a mishap with scheduling and not so good communication. The lady on the phone helped me through it though. I cannot remember her name. My technician Edwin arrived, and he was great!! He was friendly! He was knowledgeable. He got his work done in a timely manner. It was great to have him as a technician. He is a great person to represent this company.... Any HVAC needs request EDWIN

Michael P.

1/26/2021

LOL, Ideal Services. Sorry far from it. They were assigned to fix my kitchen faucet by my home warranty.

On the day of the appointment, they called and said the technician was 30 minutes away. Ok, fine.

Then 1 1/2 hours later, they said the technician had tried to but kept going to voicemail. Well if you're getting voicemail would you not leave a voicemail so I would know that you at least called the three times as stated?

I say ok, because they say he's 8 minutes away and hung up but then call them right back because I knew he was lying. When I tell them that they put me on hold.

Time goes by and I hang up as they just leaving me on hold, the technician arrives, I explain to him why I'm upset and he says, no, he called 3 times and it didn't go to voicemail it went to a busy signal. LOL, I have a feature on my phone with a virtual line and so that's impossible.

So I ask the technician if can I see his phone where it shows he's called me 3 times? He says fine but then as he's reaching for his phone, he gets all furious and says I don't have to deal with you! So I say fine.

Don't need a liar coming into my house to fix an item and probably upcharge me for something that doesn't need to be fixed.

He stayed in front of my house for another 15-20 minute probably sulking in shame as he got caught.

In the end, their office finally calls me to ask if I still needed service, I told them yes but not from them. She said I didn't need to be upset, I told her they shouldn't lie, if you just tell me the truth that you're running late, that would've been fine with me, instead of telling me it went to voicemail then later saying no not voicemail, went to a busy signal which is impossible.

No one likes a liar, take pride in your work. People understand when you're running late. It's no wonder your Yelp reviews are so bad.

Avoid this company, all other service providers I've had with First American Home Warranty have always been good, this hopefully is an anomaly with this company but again from the reviews they have now, probably not. So sad

Matthew F.

9/30/2021

I recently had a major leak in my guest bathroom shower that was coming through the wall and into my living room. Jason from Ideal Services came over promptly (after a previous plumber quoted me $300 for a modification that was needed to fix the problem) and was able to fix the leak and install my new tub spout and position the o-ring just in the right position that was a major cause of the problem. He saved me hundreds of dollars and was super professional. Jason also answered all my questions as I like to learn as much as I can about household repairs being a homeowner who lives alone. I would highly recommend Jason and this company to anyone with plumbing needs or emergencies.

SJ R.

02/05/2022 12:00:00 SA

I had Dwayne and Conner out today for a low water pressure issue in my kitchen sink. I had lots of questions about the correct way to request this type of problem to my home warranty company because apparently I misunderstood the phraseology listed on the website. Dwayne was really patient with me in explaining what to do the next time I need to request service. He and Connor replaced my 20 year old faucet and were professional, expedient and tidy. Thanks so much guys!

Chris S.

2/27/2022

Don't do it. Tech walks in rude the first day. Did not do any work. Tech did not show up the second day nor third. Staff treated us like THEY were the customer and we should be grateful. Vendor wanted to get paid first before starting the work. 3% charge for credit card.

Jose D.

6/22/2021

Took almost a month for them to finally get the job done (took them a week to even get the first appointment made). They canceled the first appointment we had and didn't call to let us know until after 6pm the day of. Their worker Britney is super unprofessional and has the worst attitude problem. If you'd like to be called a liar and if you want the job to take almost a month they're your people. Gluck with their customer service(Britney). You could say the service wasn't ideal. Just simply do better smh.

Deborah D.

2/25/2022

I had a leak coming from the ceiling. Ideal Services responded quickly and their serviceman Dwayne was excellent. Very friendly. Very professional and did a great job to correct the problem. Definitely would call Ideal Services again if needed.

Brett B.

7/31/2020

Nathan gave us a call and arrived when he Said he would. Nathan was wearing a mask when he arrived for my safety due to covid. I appreciated that . He introduced himself and then he listened to all of my concerns. I was probably a pain in the butt because I followed him around asking questions. Nathan was very professional he took the time to explain to me what and why he was fixing an issue. He Reassured me that my issues weren't a dangerous fire hazard due to wiring issues and that they were just normal wear and tear items. I felt much safer after Nathan left. He is Differently an asset to this company
Thank you,
The Byard's

Sara R.

7/20/2021

Victor was quick, professional, polite and helpful. Thank you for the service you provided today. Victor turned the experience all around after going back and forth with the office and another technician who ended up canceling. Thanks again.

Orlenda S.

09/02/2022 12:00:00 SA

I had to do business with them last month and it was a horrible experience but I figured that since I was a new customer and my home warranty sent my business to them it was expected for issues to happen. Everyone deserves a second chance and so this time around I was expecting true service, but I regret immensely doing so with this company. Due to an electrical issue the AC is not working and neither is my fridge. It's over 110 degrees and my parents are both elders. The tech was at my home for 10 min and left without saying anything, I called the office 3 hours later to ask what was going on and I was told he had left to purchase a part but since he didn't find it he carried on attending other calls and he was going to come back to us at the end of HIS day!!!! Rather than finding a solution for us as paying customers they made excuses for their techs behavior saying it was all just miscommunication. Here we are on day 3 and no resolution! There's never a manager or a supervisor anyone to speak to when there's an issue. Worse experience not once but twice. I'm not one to write reviews much less a bad one, but I'd hate for anyone else to be in my shoes. So avoid doing business with them and let your warranty company these guys are not ones you want attending your needs.

Maria M.

10/12/2020 12:00:00 SA

We recently moved from California and of course everything that could go wrong did, after a few issues with the house were solved our water heater decided to die on us. We got referred to ideal plumbing through our home owners insurance, they came for an estimate and let us know the water heater had to be replaced. Within 2 days we had a new water heater which was a very fast install and good service. Our tech was polite, friendly and did the install and removal in a speedy manner , we are very happy it was resolved sooner than later. I am happy with the services and the price was fair , the warranty paid some of it and we were responsible for the permit fees. We would use this company again for any of our plumbing needs in the future.

Jackie S.

02/09/2022 12:00:00 SA

Jorge was very professional. He was on time, and wore a mask. He quickly located our electrical problem and fixed it. I highly recommend Jorge and Ideal Services.

Chris S.

6/23/2021

Had them come out to look at my electrical to my A/C and they fixed the problem quickly. Nathan was very friendly and knowledgeable, he answered all my questions.

Dylan L.

05/06/2021 12:00:00 SA

Our home warranty company assigned us Ideal for our shower repair. We were a bit skeptical due to the reviews on here but we were pleasantly surprised by the rapidity and quality of their service. They were able to get us in the next day and Victor provided excellent service when he came to our home

Ivros L.

07/01/2021 12:00:00 SA

If you have a broken AC never call this company!! They dont care about coming on time, very unprofesional employes rude on the phone !
Technicians complete zero! If you call them about AC prepare yourself to stay in a hot house few days!

Kevin B.

08/12/2021 12:00:00 SA

They are the worst company never use ideal services I have my home warranty service and my toilet is clogged they came out a week ago I showed him how it doesn't really flush and he said oh you need a new toilet there's too much calcium probably so don't worry your company is going to replace the toilet. I call back Tuesday because no one reached back out to me his report says my toilet works fine lol I called spoke with Sharon the supervisor she acts like the plumbers are all their own bosses and can't Make them call me back or at least give a report to my warranty company that they have failed to send in worse company they won't even let you know who the manager is.

Misty A.

3/24/2020

I had a water heater installed by them a while back. The job they did was nothing but the worst. The only way I could leave a comment was to give a star, I'd take the star back if I could. I'm leaving this comment as a public service. I'm sure they may have good technicians but the experience I had was pretty crappy. But I too also went through my home warranty, never again.

This is what my reputable plumber had to say:

Upon arrival to property homeowner stated that the hot water dissipates quickly after any fixture is turned on. I discovered they had a new water heater installed by home warranty company last year. The home has a hydronic heating system connected to the water heater. The home warranty company installed shark bite shut off valves but did not install a check valve or bleed down valve on return line for hydronic system. After diagnosis determined hot water is mixing with the cold. To resolve the issue will need to rebuild the hydronic system connection at water heater properly with proper shut off valves soldered on to the copper and check valve and blade down valve installed. Well then blade down the hydronic line to remove any air from the system. This will ensure the heating system for the home or work properly. At this time also noticed existing main shut off valve in garage is corroded gate style valve recommend replacement.

So this all the work that Ideal Services didn't do but should have done to have hot water and heat in my house.

By the way, I did try to give them the benefit of the doubt and have Ideal Services come out again. But it was too painful for me to have them nickel and dime me for more 'tests' that needed to be ran. I believe they told me I needed 2 tests at $120 a pop! Lol, ye, NO THANKS!

Thank you for helping me learn!

Liz W.

10/20/2020

Dwayne did a great job. He was early and quick. Had a broken shower arm. He knew exactly what to do and showed me some really cool tools!
Thank you!

Ted J.

7/21/2020

Edwin was my tech and he was great!
He found the problem right away, which was the capacitor, switched it out and got us cooled down!
Edwin was professional and super efficient!

Suzie J.

03/06/2020 12:00:00 SA

They were hired by the warranty. Came out and caused damage. My son is a open heart patient and this all came to a head during the Summers hottest months. Sad to know dishonest, thieving companies like this are in business.
Had an inspection done by the city-they failed, TWICE. They came out a dozen times to never actually fix the damage they caused to my air container unit. The communication in this company is nothing. They don't communicate. Now I have to hire another company and recoup my costs from this dishonest one-
Tried to speak with the owner nearly 20-30 times. Yes that number is correct. Was told he isn't in, doesn't talk to customers, got the run around in all directions.

Walter T.

5/18/2021

My home warranty (Old Republic) assigned Ideal Services to fix my Garbage disposal. Victor was assigned the job and was very professional. He called prior to arrival. Assessed the problem and replaced the Garbage disposal within an hour. He was very polite and courteous.

AL B.

05/05/2021 12:00:00 SA

Ideal was contacted by my Home Warranty company to check my Leaking water heater. I have photos from the Home Inspection that clearly show it was not leaking according to the Inspector.
The technician stood in the Garage with myself and told me quickly that the #WaterHeater is leaking and he was advising a full replacement - he took a photo and the Heater is from 2009 and that's just where the whole thing goes south.
Ideal Plumbing today tells us that they were unable to get through to Old Republic-- getting thru as in they were just waiting for the Approval and that they had the water heater and they could install it any time...
Then we call back later and are told they don't have anyone that would have told us that... hmm... clearly they should not take #HomeWarranty jobs if they do not want to do them.
This company is a #scam-- they lied to my #HomeWarranty company and probably fired who ever came to my house or something ... as the story sure changed. Disappointing and I would steer clear of this company for any of your #HomeNeeds.... \
And #ADVICE for #HOMEOWNERS record the #Badge of the Person who comes to your home... there may be #crooks posing as reputable business people... sad to be treated this way..
And if they did not want our #Business or #OldRepublicHome they should state that.. why #wasteourtime... ugh...

Elynn E.

12/21/2021

Dwayne was quick to solve the problem and make repair as well as explaining to me to my full satisfaction.

Cynthia D.

5/31/2021

If you have any fixtures that needs replacing in your home this is the best company to call. The installer Nate was very helpful reviewing our current needs. The company also gave us a very good estimate for the electrical labor needed to complete the job. There was no hassle/delay setting up the appointment and completing the work. Nate was also the installer for our project. He is a very good worker and we will recommend/request him for any future projects. We will be using this company again for additional work.

AmyMaria T.

08/03/2021 12:00:00 SA

Zero stars came made a photo and never came back. Charged but no help anywhere. Home warranty Old republic is no help either. No one answers the phone at either place. Shower is unusable for three weeks now. I stink almost as bad as them.

Vernon G.

7/14/2020

Completely and utterly satisfied with the quality work of Dwayne and De'Andre. They both arrived on time, professional, and ready to solve all issues and inquiries. Dwayne is very knowledgeable with his insight on Plumbing and fixed my issues quickly. De'Andre provided a keen understanding of trouble shooting and fixing this expeditiously. I
appreciate the thorough explanations of the issues at hand with a vast experience of plumbing.
Thanks for a job well done!

Nikki M.

9/25/2020

Ideal Services has always responded to me in a timely manner and their technicians arrive within the expected time frame.

Today, Dwayne came to fix two of my sinks. He was very professional with letting me know of his arrival time and exactly what the issue was with my appliances. He worked efficiently and was in and out quickly.

Gina B.

05/11/2021 12:00:00 SA

Victor came right on time and solved my badly clogged shower in minutes. He showed me what he did and even cleaned up! Super friendly and of course wore his mask. Highly recommend!

Kenneth S.

2/20/2020

Ideal? This company's services are nowhere to ideal. They sent a tech out named Colton through home warranty, he opened two faucets and falsified a report saying he did a full inspection. When I called to sort out the situation a lady called Trish disconnected the call on me.

I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

Barry B.

1/27/2022

Referral from Warranty Company technician came out two times for the same request. Failed to properly diagnosed the problem. Called twice to receive a quote from the company both times they only gave a verbal quote of $340 wouldn't put it on letter head and failed to send an email with the amount quoted. Warranty company refused to pay any further fees because the request was non mechanical. Hired my own plumber and diagnosed and solve the problem in fifteen minutes and it was a mechanical issue fee for the entire service was $80. Ideal not a reputable company when it comes to basis 101 plumbing. New valve and float solved the problem!

Kari D.

2/24/2021

I have never encountered a 'service' business who cared so little for their customers. Our first appointment 'window' was set for 2-6 pm. At 555 that day, I was finally called and informed that the tech was on his way meaning he would be there after the 'window' closed. He spent only a few moments looking at the water heater before deciding he couldn't fix it. I called the office and had a child 'mansplain' to me about time windows and how they would not provide a more specific timeframe when this tech was going to return. Today, after almost 2 weeks with no hot water, the tech is once again going to be arriving after the 'window'. As a customer and a person with a busy life (as we all are), this is unacceptable. I would never recommend this company to anyone!

Ron F.

7/23/2021

My a/c was not working properly, Willy from ideal was great, he was professional, and knew his craft.

Tori R.

12/07/2021 12:00:00 SA

Dwayne came out to check out our toilet, and plug in model, and recommended a replacement. He and Connor just installed the replacement only a few days after his initial visit. They were prompt, professional and completed the work well. Dwayne noticed our sewer cap was missing as he was leaving the first time, and mentioned it to us. He spent extra time giving us good advice. We really appreciate this team and will use them again!

Dean J.

7/14/2021

Wow! Without an entire chapter, bottom line is they never showed up 3 times, and lied to the property manager (to cover up there mistake) blaming us for changing an appointment. I had to leave work early two days in a row, for them to not even show up. They did admit to a new staffer making an error on the first appointment. I can't afford to miss more work for them to not care.

Jade L.

3/18/2021

I will totally recommend this company to anyone that I know . My sink in the guest bathroom was clogged and my faucet also not working right . so I call I deal service to come out and fix it. Victor was so helpful. He explained everything step by step while he fixing it . The best services that I got for a long time . Thumb up for I deal services . You guy rocks

Misses C.

6/22/2021

I had some plumbing issues that needed to be checked out earlier this month. So, this is an overdue review. Dwayne came out and checked on everything. He was professional, quick and checked on everything after confirming my requests. I even asked him about doing future work around my house. He also gave positive feedback about the company he works for! You can tell he is happy to work where he does, but above all, he was professional and took care of the plumbing issues. Thanks Dwayne!

Ann K.

4/27/2021

Ideal Services is contracted with my Home Warranty so I had my reservations about the service. As it turned out their service was great! Dwayne was the technician and was very nice and courteous. He called ahead of his arrival and when he arrived he came in and assessed the leak then got the parts from his vehicle and fixed the problem efficiently & timely.
I recommend Ideal Services and Dwayne as a plumber.

Xavier L.

1/20/2022

Julio Bravo is the man. I had the pleasure of having him come to our home today and he was super respectful, super fast and provides great customer service!

Ellen O.

1/17/2021

We have been able to have quick, very reliable service twice now for our older house in Charleston Heights. Great people, good communication and education about care of the system, and good representation of the company. We always hope to see your guys as other places did not measure up.

Chris M.

12/11/2021 12:00:00 SA

Their website has a page dedicated to installing washer machine drain pans. We called for an appointment and the woman on the phone stated initially they don't do this. I stated they have a full page dedicated on their website to this exact job. She then stated that they can do this work.. They sent a plumber out the next day. He looked at the job. Stated they don't do that and then left. Waste of everyone's time. Probably should update the web site to coincide with what jobs they can do

Nancy C.

05/01/2021 12:00:00 SA

Irwin Luna was my technician. He was not only prompt, he was 50 minutes early! Amazing! He fixed my plumbing issue in about 10 minutes. I was impressed with his expertise. Additionally, he was professional and personal in his demeanor. He is probably the best service person I have dealt w in awhile.

Matt J.

06/01/2021 12:00:00 SA

Update to previous review is they actually sent me an invoice that was paid about month later and was trying to double collect on me! Keep your receipts and emails and they don't even have their books in order.

Lauren T.

01/07/2021 12:00:00 SA

Victor came by already twice to service two different issues. Both times, he did the job right and was professional about explaining the process. He was quick and efficient with no problems on PPE and wearing booties.

lorena a.

08/04/2021 12:00:00 SA

One of the worst companies to work with, but you have no choice since they work with One Republic Home Warranty. They close work orders before they get done, their customer service is rude, they are unresponsive, amd do a terrible job

Yvonne S.

6/15/2022

Still not able to wrap my head around what happened with the service call I had with this company through American Home Shield. We were having trouble with our smoke detectors. One morning several of them went off at once. Of course, I called the fire department. They came out and told me that one or more of the devices were bad and when that happens more than one would go off. My understanding was the detectors were interconnected so I was afraid to put them back in the ceiling. I thought this would be covered by the home warranty. The technician came over and without looking at anything said the warranty would not cover the detectors and he could not do anything since they were not in the ceiling. I tried to explain why they were taken out in the first place and I did not know they had to be in place when he came over. If they were left in the ceiling, the sound would be blaring through the house. It is unreasonable to suggest we would leave them in like that with the siren going off. In any event, the 6 smoke detectors were on the table and I could have put them back in the ceiling pretty quickly (even quicker with his help) but I got the impression the technician was not interested in waiting for that. In other words, the customer service was really lacking here, especially since the fee was $125.00 for not even 10 minutes of talking with the technician. Really very disappointed to say the least. First time I had a bad experience with a company American Home Shield sent out.

J'Ceelinn S.

8/14/2020

Gabriel called us to let us know he was coming and then again when he was 15 mins away, he was in and out fixing our door stairs bathroom toilet. I appreciate the mask on for his entire stay inside the home. Would recommend.

Violet G.

02/11/2021 12:00:00 SA

Dwayne did a great job replacing my water heater. He was even early for our appointment. Very professional and he explained everything he was doing , and even provided information for future maintenance.

Kellie D.

11/30/2021

Nathen came to my house twice because nobody answered the door the first time! He did this with no hesitation at all. He was very knowledgeable, and fixed the problem quickly! He was also very polite, and very friendly to my family, and dogs!

Harold H.

07/01/2021 12:00:00 SA

Just had our garbage disposal fixed by Chris of Ideal Services today. Fantastic service! Very professional. Called prior to arriving. Will definitely ask for Chris if we have any further plumbing issues.

We have also used Ideal Services for our a/c units. Also fantastic service.

Great Company!!!!!!!!!!!!!!

Carmel V.

1/20/2021

This is my second time working with Ideal Services through my home warranty. I submitted a claim for an overflowing toilet and got a slot between 2-6 the next day. The office called me to let me know that Victor was running late but was still on his way. Victor arrived and fixed the blockage in our toilet in about 30 minutes. I'm happy to report that the toilet is working great now. Great experience and I will request Ideal Services if we need plumbing services again in the future.

Chas L.

05/03/2021 12:00:00 SA

Horrible services. The reviews are correct. The guy took pictures for 5 min left did not even tell me he's leaving! Wow then told my warranty he's been here. Scam!

Katrina N.

03/06/2021 12:00:00 SA

Ideal Services was contracted through my home warranty and I had a great experience with them. My electrician's name was Luis. He was very professional, arrived on time (called ahead before arrival) , worked quickly and neatly. He fixed one fan in my living room in which the fan was working but the lights were not. He also fixed fan lights in my one the other bedrooms.

Marissa G.

11/14/2019

ETA: Dropping them down to a 1. I just called my home warranty company and Ideal Services has not contacted them or submitted a report in the past WEEK that they've been working on it! Glad this wasn't an emergency!

We've had two experiences with the same technician since this is our home warranty's go-to for electricians. The first time they came out, it turns out my uncle had mistakenly wired an outlet wrong. The technician had it working in no time.

The second visit was a disaster. First, they did not call me within 24 hours like they were supposed to. Then they called me at 7:45 in the morning to make an appointment. Their reception staff is hit or miss. Some are super nice and others are rude. Tech finally shows up, now a few days into this process. It's the same guy as before, but this time he has a bad attitude. He's trying to convince us that an outdoor GFI, that has its own switch, is actually wired to the switch inside our kitchen. We told him that, no, that kitchen switch controls two of the three patio fans/lights and was never wired to that GFI. He gets that I know more than you attitude and tells us he's going to flip the switch and it's going to work. Of course, it does not. Suddenly, he's not so macho and now he has to call our warranty company to see what they'll cover versus what we'll pay out of pocket.

That was a week ago and we've yet to hear from them, but they've charged my warranty company for a second visit that never happened. So I called an actual electrician. They're coming tomorrow and will fix it the same day. So I filed a repair request on the 4th. They didn't call me until the 6th. Showed up on the 7th. It's now the 14th and nothing has been done, other than fraudulently charging my warranty company for two house calls.

LOOK ELSEWHERE.

Samantha S.

02/06/2021 12:00:00 SA

Anything but Ideal. I only used this company because it's the one my Home Warranty chose for a leak that was coming from my bathroom. This plumber has been here twice for the same issue which means I had to pay my warranty twice because he wouldn't listen to me the first time. He was incredibly rude and blamed me for the leak and seemed irritated answering my questions. Without even asking me or telling me what was going on he just starts sawing into my ceiling and didn't put a drop cloth down or ask me to cover anything up so plaster got all over everything. He made a half ass attempt to clean the floor and didn't wear booties so he tracked the mess everywhere. When I called him out all he said was sorry and then promptly left.I called and explained all of this to the receptionist and emailed picture last and no one has even bothered to call me back. Incredibly unprofessional, they even sent the same plumber back to my house when I made it clear after the first time he came that I didn't want to deal with him again. I had to spend an hour after he left cleaning up the mess. Plaster got into my coffee maker, all over my utensils, eyes of stoves etc. and moping my floors. What kind of plumber doesn't provide cloths or wear booties?

Claudia O.

3/21/2020

Had an amazing experience with Ideal Services when my water heater broke the other day and they came right out and fix it. The plumber was polite and worked diligently on the repair until it was completed. The office staff Claudia was polite, knowledgeable, courteous and helpful

Mariana O.

3/16/2020

The fact that I'm a repeat customer should say a lot. I used Ideal Services this time to upgrade our water heater to a tankless water heater. Ideal Services was more on the higher price of the bids we received, but we decided to use them because they are bonded, insured, and guaranteed their work. They are worth the money to get the job done right the first time. Claudia in the office took my payment (very nice and professional). I'm a satisfied customer and I will be using Ideal Services again!!!!!

Edward T.

6/17/2021

Would highly reccomend Ideal Servces for plumbing. After an initial phone call, the company sent out a technician the next day. Very professional, called prior to coming out. Our technician Dwyane was great. He knew what the problem was right away and quickly took care of it. Really nice guy and would ask for him again if any other plumbing problems might arise in the future.
Thank you,
Eddie T.

Don D.

09/06/2021 12:00:00 SA

I was not impressed with Ideal services at all. We were without ac and hot water for 14 days. They were sloppy, didn't clean up and one technician was
cocky with me. I would not recommend their services at all. Everything about their services was a debacle!

Jiemmy O.

02/01/2021 12:00:00 SA

Had a service call processed through our home warranty for an electrical issue. Got a tech scheduled pretty quick. Upon arrival, showew our guy the issue and he was able to square the problem super fast. Big thank you to Ideal Tech Ismael. He was courteous, quick, and patient with my questions. I am extremely happy with his service.

Diana R.

5/31/2021

5 stars for Duyane and his professionalism. On time, took his own time to explain what was needed and is really considerate of those of us plumbing-challenged lay people . Explained how to maintain our pipes.
I would recommend Ideal to anyone with plumbing issues in a heartbeat.
thank you!
Diana Rice

Dan W.

10/28/2019

My pipe started leaking near my washing machine so I decided to make a claim through my warranty company First American. They send out a plumber from Ideal Services. The plumber comes out and in passing conversation I was telling him it's been a busy day as I had the carpet cleaners earlier in the day. He examines the pipe and says that the whole thing will have to be replaced and he will have to tear down the dry wall. Now I'm not a plumber but that sounded ridiculous. Ideal services said they will submit a full report and order a part and be back tomorrow.

Tomorrow comes and nobody calls or stops by. I called Ideal Services who said that First American denied the claim because the carpet cleaner broke the pipe and it's not wear and tear. Who said anything about the carpet cleaners breaking it? I then called First American who said they didn't get a report but if that's what the report says they'll deny the claim. I said that was ridiculous. First American said they will call me the next day, two day's later nothing. The pipe is leaking near an electrical outlet and I didn't want mold so I called someone else who just tightened the leak with a wrench. NOTHING WAS BROKEN

First American rep says that plumbers never lie because it could cost them their license. I ask myself if she is that stupid and really believes that or if she part of the scam? They kept my money as a deductible despite the scam.

Stay clear from Ideal and First American. Will be reporting both of the to the Better Business Bureau and the plumber to the Register of Contractors.

p m.

5/28/2021

A simple shower knob change. Of course it was too hard to match the knobs by a simple trip to the hardware store. Maybe call and let me know you needed another $50 bucks or so for a match. I thought plumbers usually do such things? I would have done it myself but was out of town when the tenant called.

Who wants a mismatched bathroom?

If something little is a big deal, I can only imagine a big ticket item. Yeah, I will look elsewhere next time I need a plumbing thing done for a tenant.

Antonia J.

1/18/2021

Victor came out and repaired our shower handle. Really nice guy, very thorough! I appreciate the fact he asked what exactly is going on with the issue, what happens when you do this or that. Explained the issue and also what he did to resolve it. The ideal guys are always very professional and provide good customer service. Even when you call, you might hold for a bit bit they are very very nice and professional when they speak with customers. Anyhow, thanks Victor! Ur appreciated sir! Especially as an essential worker, u are appreciated!

Katrina I.

01/06/2021 12:00:00 SA

Tech came out on November 12 to diagnose a kitchen leak. Not friendly or helpful at all. He couldn't fix it because the parts weren't on the truck. Called to verify that the report had been submitted to First American. Was assured it was. Twice. Nothing. No correspondence at all. First American finally called me on December 28th to inform me that the tech had just submitted the report that morning. Absolutely ridiculous. It's January 6th and nothing has been fixed.

Mengling W.

02/02/2021 12:00:00 SA

my tech, Nathan, is awesome! very professional & friendly. he fixed my bathroom exhaust fan.

Jim D.

01/03/2022 12:00:00 SA

Very unreliable and the front desk is quite skilled at giving callers the run-around. We had requested estimates for three separate electrical projects at our home. We were prepared to spend a lot of money on these projects. They sent technicians three times to assess the projects and several weeks later no estimates. Promises of absolutely will call you back today etc. This is a real B.S. operation.

Dustin L.

12/18/2021

Walter, Erwin, and Edwin came out to do plumbing and HVAC work on my house. I recommend all three. Very kind and helpful and took care of the issues.

Taylor C.

3/15/2021

Dwayne came out to fix my shower that when it ran it was backing up into the bathtub. He fixed both the shower and tub issue and explained to me what happened and how I can prevent it for next time. Also really personable super nice guy and was fast, thanks !

Laurence M.

2/18/2021

Professional electrician Nathan came to my house on a home warranty call. Excellent communication on arrival time and outstanding workmanship and knowledge when on site. Highly recommend this company and this technician. five stars.

Conwaysuccess D.

2/25/2021

Julio wore a mask, he was fast, efficient, and fixed the problem in under 30 minutes. Thank you!

Jeff D.

1/30/2021

Ideal Services saved the day. I'm very happy with my new tankless water heater. I was present for the entire installation and my plumbing tech Walter gave me a step by step tutorial of what he was doing and why. By the end of the day I felt like a plumber myself. Lol. Seriously, I'm an info guy and Walter was the perfect person to install my heater. Thank you. Walter gets 5's. Great job! I recommend.

Brittany G.

11/03/2021 12:00:00 SA

What an absolute joke there rep came in and instantly before looking at the problem said that it's not covered by our home warranty then turned around and tried to up sell me on getting the product bought and installed by them. I called my warranty company and they do cover the repair go somewhere else where the techs actually care this company seems to only see people as dollar signs

Laura N.

9/15/2020

This company was dispatched by American Home Shield Warranty on 8/20/2020 to fix a loss of power to a section of my house. They replaced/rewired two GFIC circuits and said everything else checked out. Now, not even a month later, same issue, same rooms and outlets without any power. One of which is the outlet to my refrigerator. Call the company, get placed on hold for over 20 minutes. Hang up and try their emergency # 702-703-3060; which by the way, just rings several times before someone hangs up on you. Finally get someone on the phone, explain the issue and that the power is out to my refrigerator. They don't care, and clearly have no desire to stand behind their work. Robert, who took my call had zero concern or sympathy and told me I'd have to go sit on hold with American Home Shield to have a recall ticket (sounds like getting paid twice/double dip to me) issued and depending on when they get it and their availability that maybe someone would come today or maybe not. So much for the 24/7 emergency service. You were already compensated under the terms of your contract with the home warranty company. If you stand behind the quality of your work, you would come out and fix it without all this additional BS. Thrilled to death to be without power when it's 100+ degrees outside and have hundreds of dollars worth of groceries rotting away during a pandemic. Far from Ideal Service I would give negative stars if I had the option.

David T.

8/19/2019

I generally have like this group for quick fixes, etc. I used them last month for a leak test at primary residence. Technician failed to turn outside landscape irrigation back on and caused 10K in damage to tree's and shrubs. Although they most likely have insurance for this type of accident, I can't even get a call back from manager/owner and am forced to go through court system. I tried calling 5 times only to ever receive the 'run-around'. Zero effort to listen on their part.

STAY AWAY from these guys!!!

Brian B.

11/10/2020 12:00:00 SA

Just frustrated

I was referred to Ideal Services through my Home Warranty for a plumbing leak coming from the bath tub. They were supposed to call me to set an appointment. Nearly 2 weeks later, I called them. They said they missed the email regarding my claim but set up an appointment to inspect the leak.

A technician arrived as scheduled. I showed him the location of the damage and told him it occurred while using the tub. I explained the tub was full and that the leak potentially came from the overflow drain. The technician inspected the tub and did not find any leaks. He suggested that we use the tub and see if it develops. I signed an incomplete work order that the technician said, will stay open for 30 days.

The next day, I filled the tub and caused water to flow through the overflow drain. Went downstairs to find water leaking from my ceiling again. I don't know how the technician didn't find this. I called the company and set up an appointment for today from 8-11am.

Well, they never showed up. They never called. I called Ideal Services and was told my claim had been closed out. There is nothing we can do. Call your warranty company and submit a new claim.

I did. Now I will be using a different plumbing company. I'm sure this was all just a blessing in disguise but am still frustrated none the less.

Mark D.

10/20/2021

Do not use this Company!! I have a home warranty and they came to look at an electrical problem as well as a HVAC issue. Appointment scheduled. I'm not 20 y/o so my phone is not with me all of the time. I didn't call them back to within 5 minutes to confirm I was there (I had an appointment) so they canceled. When the HVAC guy came he did have the parts so needed to schedule again. When he was supposed to arrive I again didn't have my phone with me. He didn't ring the doorbell or knock. When the electrician came he was there 10 minutes yes and said he didn't have the correct breaker. What electrician doesn't carry parts with them? He came back and reset a switch but still no power. Called Ideal Services and they said it was fixed. We still do not have the problem solved. This is a company you should use only if it's not an emergency and you don't care about your home!

Kanani T.

11/10/2021 12:00:00 SA

Julio Bravo and Angel were recommended to me by my home warranty company and boy was a glad to meet them. I had a whole list of electrical problems and they came prepared to work. I appreciate their professionalism and dedication to get the job done. I highly recommend Ideal Services for any electrical services especially Julio Bravo and Angel.

John B.

9/27/2019

I found this company to be prompt, courteous and they exceeded my expectations every step of the way. I had a plumbing issue, filed a claim with my home warranty company on a Thursday night. Got a call Friday morning from ideal dispatch saying Edwin would be out to diagnose and repair between 9 and noon. Edwin showed up about 40 minutes later and quickly diagnosed the problem, went to his truck to get what he needed to make the repairs, replaced some parts, put it all back together and was done in about an hour. Everything went well. Pleased with the scheduling contacts, pleased with the work and am happy with the whole experience from start to finish.

Edwin is an asset to this business, great guy!

Thanks Ideal Services for living up to your 5 star reviews!

Valerie T.

11/03/2021 12:00:00 SA

My tankless water heater started leaking water. I contacted my Home Warrenty Company and was referred to Ideal Services. I called and spoke with their receptionist. I got a call back with a next day appointment. I was also called with arrival updates. My rep's name was Irwin. He came out and knew exactly what was wrong. He replaced one of the pipes and voila!! I was back in business! Irwin was very professional and friendly. I highly recommend this company!

Rissa D.

7/31/2021

If I could give zero stars, oh I surely would!! If your home warranty company sends this company out for anything, you had better request someone else asap, or be prepared to spend much time babysitting and teaching them about customer service. It takes Ideal Services too long to send their diagnosis/report about the visit over to the warranty co. - We call the warranty company for status and next steps, and there is no push or concern at all to get Ideal to do what they are supposed to do. When calling Ideal to ask them what's taking so long to get a report back to the warranty co. they have excuses about the LV heat and that their techs do the best they can blah.. blah..blah. IT SHOULDN'T TAKE A WEEK TO PROVIDE A REPORT TO A WARRANTY COMPANY ABOUT A WATER HEATER WHO PAID YOU TO DO A SERVICE CALL!!!! So my husband and I decided that we really don't want to use Ideal Services. Well, some sassy twit at Ideal Services straight up told us that if we aren't going to use them to replace our water heater, then they aren't sending the report to the warranty co. Um?!? Say what?!?! Can we say SUPER entitled, unprofessional and absolutely ridiculous! Whether WE end up using them or not, they were paid to do a service and have due diligence to report back -PERIOD. This company is SCUM and we are convinced that they are getting kickbacks from First American Home Warranty and prob other warranty companies to delay/drag things on, along with noting BS issues/loopholes so the warranty company doesn't have to pay. Basically, a case of the tail wagging the dog here, folks. Steer clear of Ideal Services AND First American Home Warranty. Seriously. We all can't be wrong.

Update: Just a heads up to anyone posting anything but a positive review about Ideal Services. Dwayne from Ideal Services lurks in the shadows reading the reviews and laughs at the negative comments. Probably because he knows we are all right. Super immature and unprofessional. Sounds like he works for the right company.

Adrian A.

08/10/2020 12:00:00 SA

What a joke of a company. It has taken this company 5 days to submit a report to my warranty company in order to complete a job that the technician told my wife he couldn't do. I've been in my house now since Tuesday night (7 days) without lights because of a faulty socket. The associate told me that there are a lot of AC and electrical calls dismissing the fact that their technician hasn't finished the work.

Staci D.

9/19/2020

Ideal was the company assigned by our home warranty company for a leaking hot water heater for an emergency service call. Their tech did arrive the day of. The call, acknowledged that the water heater had to be replaced and that was the last we heard from Ideal! No report, after no hot water for. 3 days, has been filed so the home warranty company. Can approve the replacement. We gave up and requested another company. NEVER USE IDEAL IN OUR OPINION.

Martin S.

09/08/2021 12:00:00 SA

They did work through our home warranty. The technician came and said that he needed to get further approval from the home warranty company. He told we would hear from them within 2 days. A week went by, I called them to find out what's going. I then found out that the claim was denied and to add to the insult the claim was closed by the home warranty company since the 7 days to get a second opinion had ran out. Both this company and the home warranty are throwing the ball to each other claiming no responsibility. The results is it's cost us $100 for absolutely nothing. Avoid this company like the plague!!!

C L.

02/05/2021 12:00:00 SA

I had the unfortunate experience to have these guys come fix my water heater as my home warranty contracts them. The non covered cost I had to pay was $370. They tried to up sell a water heater pan for $68 and it costs $10 at Home Depot. $58 labor that I can do myself. They overprice everything so they get maximum money from your warranty and from your non covered cost. Very shady company. I would never use them. If I hear ideal services then my ideal thought is to RUN!

Veronica W.

03/01/2018 12:00:00 SA

I'm giving Ideal Services 3 stars, because the tech that came to fix the plumbing was prompt and fast.

He arrived at my house on time and did the job in 30 minutes.

So far everything looks like it's working fine. I have 2 complaints and that is the pricing and length of warranty.

This company doesn't do quotes over the phone, so you don't know how much your paying until the tech arrives.

From the bit that I could gather it seems like the prices are pulled right out of thin air.

The price quoted was almost $200 to fix a very minor issue. Then a second quote was given for the same price.

That's $400 in 1 single visit and that seems a little outrageous.

Also the warranty they offer is only 30 days, which doesn't seem enough time to determine if the repair they do will last or not.

At the end I would recommend Ideal Services if you want the job done fast, but at a high price.

It's your choice and now you know!

Angela H.

7/19/2020

I had a Service call appointment from 11am to 3pm. I called them close to 3pm and they didn't have an ETA when the technician would be out. I got a call a little after 3:00pm saying they would be here within an hour. It's been over an hour and still haven't showed up.
VERY UNPROFESSIONAL. THEIR RECEPTIONIST IS HORRIBLE.
I had to give one star to post this otherwise they would get nothing!!!!

T L.

9/29/2021

Superb service!!! Jason was the tech that came out to my home and was so efficient in fixing my plumbing concerns. From start to finish, the service I received was what should be the standard! Before coming out, their dispatch center called to keep me informed of ETA and called again when they were able to make it sooner. Upon arrival, Jason was professional and with me working from home, he knew how to address my issues with my sinks without bothering me; the dude went straight to work. He wore his mask the entire time and always kept me informed of the status when I wasn't on the phone for work. I wish all service technicians that I dealt with in the past could take notes from Jason and Ideal Services. I will keep using them for my future requests as well! Thank you Jason of Ideal Services!

Corinne S.

1/18/2021

I have used Ideal Services come out to our home multiple times, they are always on time, professional and courteous. Nathan was out today for an electrical issue, he diagnosed and resolved our issue quickly. I would highly recommend Ideal Services, they are an excellent local business.
Thank you Nathan !

SJ W.

02/04/2021 12:00:00 SA

Made an appointment to have my HVAC fixed. The day/time of the appointment comes and no one shows up, calls or emails. When I call inquiring what happened they then said that they don't work in condos. If that was the case they shouldn't have scheduled an appointment. And when the appointment time came they could have at least called to cancel if they had no intention of showing instead of letting me waste half a day waiting.

Jessica M.

4/15/2019

Do not do business with this company. Not only did they install our ac unit incorrectly and had to come out and fix it. Leaving us to have to stay in a hotel in the middle of summer for 3 days. No when we are having problems again with it they want to charge to come out here again to look at it when the guy, the owner at that assured me they would service out ac at no charge and reimburse me for the hotel stay. Neither of which is true. They also quoted my grandmother a different finance charge for the
Line of credit and the interest ended up being way higher. Please please please don't trust this company whatsoever

Irma V.

1/27/2021

Kindness and honesty goes a long way
If you want a business to prosper, treat your customers with respect. I don't want or need VIP service...just kindness! Show us that you care.

Amanda O.

3/28/2019

The dispatch/ customer service lady was awful, she is so rude! I had an appointment for a plumber that was made in a Monday for them to come out on Wednesday, then when Wednesday gets here no one shows up! They didn't call me I had to call them to find out where their plumber was and they said they didn't even know where he was and couldn't get ahold of him. So no one came out on our scheduled day that I took time off work for. So obviously I was upset and hung up the phone, when calling the next day the same dispatch person answered and had to inform me that I hung up o n her with an attitude. She said that they moved the appointment to Thursday with no notice and no attempt call me and let me know of my new appointment. so I will AGAIN have to miss work for their plumber to come out!

Update today is Thursday a 3rd Plummer came out, I re explained what the first 2 years Plummer's had told me from the SAME company, he replied with he had to start all over to see for him self, I think it's absolutely idiotic that they don't leave each other notes on houses that they have to make multiple calls too. Anyways he wanted to re snake the drains to see what was wrong but doesn't carry a damn snake with him to do the job!!! What the hell kind of Plummer company doesn't carry simple tools like a snake in their work truck? So now I am on hold AGAIN waiting to talk to someone about making. ANOTHER appointment. By the way I am only dealing with these people bc of the home warranty. But this place is a JOKE!

Dawn L.

10/28/2021

Victor is AMAZING!! took great care of me and my faucet. Super efficient and has great customer service. Would totally recommend him!!

Brittany M.

9/23/2021

We were referred to Ideal Services by our home warranty and we couldn't be happier! Our HVAC technician was Willy Paniagua and he was amazing! He was very respectful, friendly and knowledgeable! We ended up with a major issue and he explained the process with realistic timelines and not making empty promises like other companies do. Thank you Willy and Ideal Services!!

Deelynne M.

12/17/2020

Ideal Service
Irwin was very kind and explained everything well
I would recommend this company

Leslie S.

09/09/2019 12:00:00 SA

Trying to get AC fixed through home warranty. On Thursday, David the tech, locked my report up in his vehicle and no one can access it, because he is on vacation. They were supposed to send a tech out but I missed their 5 min window to confirm call and can't upload report until possibly Wednesday and who knows how long until it is fixed. 9 days without AC so far... No surprise there are NV contractor complaints with citations issued to this company.

Kira K.

08/11/2020 12:00:00 SA

This company was assigned to me by my home warranty. Our water heater went out on Saturday and someone from this company wasn't able to come out until Monday. When they were able to, they showed up an hour late (4pm) when our window was from 11-3. Our home warranty office closes at 3pm so nothing was able to get done yesterday.

Finally today we got some information and were quoted $690 to get our hot water heater replaced. The tank itself was covered by the warranty but didn't understand where the $690 was coming from. When we called the technician from yesterday he stated that it was for a new earthquake strap, sediment tank, drain pan, basically everything because it needed to be up to code. Our stuff is all up to code so right there was indication they were just trying to get money out of us. We had another company come out this afternoon and they said everything was up to code and didn't need to be replaced. My cousin is also a master plumber and he said if it's up to code, it doesn't need to be replaced either. So upon my two other opinions, I realized I had been lied to.

The technician was friendly and wore a mask which was nice. He was easy to get a hold of today to communicate with while we decided to make a decision. Our decision was not to go with this company as I was able to just cash out and do it myself and literally save $690. Please look into your available options and know what these people are charging for if you need a hot water heater replaced.

CJ F.

06/12/2020 12:00:00 SA

I have rental houses in N Las Vegas and have used Ideal Services a few times. I finally found another company that gives consistently good service so I won't be calling them again. For me the disappointment started with the office staff. The last time I called them I was on hold no less than 15 minutes and then was greeted by a very unpleasant young lady. Beyond that I wasn't impressed with the services rendered and learned I couldn't trust that the technicians knew what they were doing. Plumbing repairs don't come cheap so having a company that I can trust to help me maintain our properties is vital and they don't cut it.

Amanda D.

6/14/2021

This is the worst company ever stay far away. They are full of shady individuals trying to take advantage of you and rape you out of every cent they can! I am going to have to file a complaint with the contractors board for how many different times they lied and tried to take advantage of me! NEVER EVER USE THEM UNDER ANY CIRCUMSTANCES!!!!

Jenny M.

12/08/2019 12:00:00 SA

Our home warranty company gave us Ideal services and we didn't know what to expect, but are very pleased.

Edwin P was great! He was extremely helpful and didn't try to find more problems like some places do to get more money. He was honest, and straightforward. Thankfully, our heater not working was an easy fix and he even gave recommendations to prevent it again.

He was professional and polite. We would use them again and recommend their services. Thank you, Edwin P.

Judy S.

06/04/2020 12:00:00 SA

They came out on a plumbing issue and identified the problem correctly as a faulty valve cartridge then reported to the warranty company that our line was blocked which was not the case. When I called them they refused to correct the error. Not sure why but I would recommend you find an honest company to do business with.

Patty P.

06/12/2020 12:00:00 SA

I Wish I could give them -5 stars instead of even one star. This was the worst service company I have ever dealt with in all my adult life and I am 70 years old. We are now on day 16 and my father shower leak is still not fixed because they can't get their act together they have sent out three different repairman in each repair man comes up with a different estimate of what is needed to fix the issue and it is not fixed yet. I have thrown my hands in the air with this company. They were recommended from my home warranty company and I told my home warranty company this morning I think they are the worst vendor possible!!! Stay away from this company because they don't follow through they don't call and communicate with you when they're coming out. They lie, they don't stand behind anything. Horrible horrible company.

J. R.

07/11/2020 12:00:00 SA

This company was very unprofessional. The customer service department supervisor Robert who handles set up is very nasty.

I needed a new wax ring replaced in one of my toilets. The first time they arrived the wax ring they had was melted so I was told another would be purchased and I'd be contacted for rescheduling. Well several days past and I was not contacted. I reached out to them they set up appointment for next day. The company called my phone at 2:38p to confirm that someone would be home...I missed that call...recalled them at 2:39 as the voice mail they left said to do. I remained on hold for approximately 20 minutes because I was caller #3. When Robert finally picked up the line he advised me that the plumber had moved on because I hadn't called back in 5 minutes. I explained to him that I had returned the call in less than 1 minute, but had been holding for 20 minutes. He told me there was nothing that could be done other than rescheduling again for 2 days later. I shared with him my concern about the hold time and how I'd been on hold while they were calling me from a different line. He was unapologetic and very nasty about it. I asked to speak with a manager... he told me he was the supervisor for the plumber he had dispatched, and that the office manager was unavailable...I asked for her to call me back I have yet to hear from her.

Today the plumber came to replace the wax ring... the old wax was left under the toilet and the new one was placed right on top... I'm pretty sure the old should've been removed... but he was in and out in about 8-10 minutes.

This company needs a quality assurance department for inside and out. No one has yet to apologize for their lack of follow through from day one. I only used this company because my home warranty chose it, but if I had a choice again I'd pass.

Louis M.

6/26/2019

Excellent service visit! The two plumbers, David C. and David F. are both very knowledgeable and skillful technicians.

I had numerous plumbing issues which they expeditiously fixed today. They arrived to on time, were both very courteous and after immediately assessing the situation, they quickly fixed my plumbing problems and thoroughly explained all work which was done. They're both true professionals and assets to Ideal Services. I most definitely recommend them!

Terri D.

10/15/2020

Quick response from the company and we were able to have someone out the next day! Nathan was Great! Called and asked if it would be ok to come a little early, Yes!!! Showed up in a mask which he kept on the whole time, covering his whole mouth and nose. Super friendly, informative and fast! Would definitely recommend!!! Thanks Nate!

Don S.

08/01/2021 12:00:00 SA

The representative from Ideal left me on a Friday afternoon. He said that he was going to order the parts and call me when they came in. Monday the home warranty company called & said that they were denying the claim. Three calls and over one half hour on hold on the last call, I asked for a written documentation of the problem. I was coarsely told that I would have to make another appointment for them to come out again. The home warranty company & Ideal are both off my list of those I will ever do business with in the future.

Raymond A.

5/13/2019

Just had my light fixture fixed by
Nathan of Ideal Services. He checked an replaced the light switch an the ballister on my kitchen fixture. He also checked the beaker box an the GIF Switches an explained everything to me in a very Polite an Profession manner. I highly recommend Ideal Services if you have any electrical needs fixed.
Thank you NATHAN!!!

Regina R.

7/13/2021

Big thank you to ideal service's plumber Victor he got the job done extremely professional he was concerned and considerate .He made me feel like I was in come hands.What loved most is that he verified all the pipe were working properly by running the water in kitchen me do a short wash in the machine and he even checked the all bathrooms to make everything it working the way it should..Now that is what I call customer service hats off to Victor cause I never write reviews

Yanely M.

8/27/2021

Our home warranty has a contract with this company, the first time we opened a ticket about three months go and paid 85$ for the consult the tech talked to us, didn't even see the problem and told us he will contact the city since it sounds like its a city issue and then contact us. Our problem was rumbling of the pipes when we flushed the toilet and constant water running in the toilets. We waited and waited no call back nothing, so I called and both my home warranty and Ideal services said that the tech said he found no problems and the ticket was closed. A month goes by and the issue resolved its self. Now I'm assuming because of the rumbling the pipes to our toilets started to leak water. Enough to pool the main bathroom and the still constant water running from the second toilet. My water bill is now considered high. I don't even have a lawn or pool to be 100$ plus. I took time off my work to be at home to MAKE sure I was home when they arrive. The woman scheduled me for 1 to 6pm 08/27/2021. Paid 85$ again, I waited and waited until I received a call to reschedule because the tech said they contacted me and I TOLD him I wont be home until 330 and that he is done with his rounds. I received the call at 331pm and the tech said he called me at 245pm. BULL, I waited by my phone no call until the rescheduling call. Yes, I contacted my home warranty they will send for a new company. How dare they lie and not help to resolve the issue instead? I hope the water damage isn't grater than my anger at this moment, because if it is. Now ill have to go through my home insurance WHEN WE TRIED TO BE PROACTIVE BEFORE IT GOT WORSE.

William Z.

9/17/2020

Nathan came within the time window provided and was extremely helpful. He was able to explain everything very well and fixed my issue quickly! Thanks again!!!

Bzb P.

07/01/2021 12:00:00 SA

Work service j have ever experienced! Julio was extremely rude walked in my home and told me he couldn't fix anything that was wrong then wrote on my Invoice customer refused service! which was not true! employee told me he wasn't going to wait for me to call his office. thanks julio I will never use your company !

Lisa K.

9/16/2020

Horrible service from the office staff except one guy!! The technicians were never equipped with the correct tools. The office always puts you on hold and forgets you are waiting, they forget to schedule their technician for a job they have scheduled you for. Failed to schedule the city for an inspection. we waited from 7-3 only to find out ideal services didn't even schedule us...the technician tried to make us pay for a job that was covered under the warranty...the list of horrible service goes on...they took our payment without finishing the job!!!!
The owner hung up on me.
Smh... definitely making some calls to make more serious complaints

Ivon G.

11/13/2020

Extremely dissatisfied with this company. Home warranty assigned them to my plumbing issues and it took about a month to get all the items completed and this was with a whole lot of me calling them to follow up on all of it. The plumber that came out to work on these items ruined my new quartz counter by placing their tools without putting anything down to protect my counters. In conclusion, you're going to go back and fourth with this company and the work won't be completed in a timely manner. You will have to follow up with the assignment because you won't hear from them until you do. I recently just put another claim in with my home warranty company and I had to instruct them NOT to assign any of my work to Ideal Plumbing.

Tyler B.

8/13/2021

Used them through a home warranty. It was takin so long I paid to get it fixed myself by a totally different company. Their tech said I needed a mew unit, got mine repaired and is working great.

Shylo O.

2/27/2019

Still a zero. Since I have had a new plumber come out, its now been confirmed that my hot water hose( 1st diagnosis ), cold water hose
( second diagnosis) and shower pan( 3rd diagnosis) are allllllllll WRONG!!!! So thanks for that. Thanks for wasting two weeks of my time and thanks for taking $840 from me for jobs that didn't need to be done. Best thing in the world I did was pay you with a check and put stop payment on your lying, scheming , incompetent asses. PEACE~!!

Tamara M.

6/26/2021

More like -1 came out to fix a leaking pipe to water heater. They said it was the manifold and couldn't get a hold of my home warranty. Mind you our water is shut off. I Called home warranty and they never submitted a quote. When they finally do. Warranty denied the claim. Had no idea what a manifold was so looked around on the internet our house is to old to have that. I told Warranty they were lying. We called another company that came right out and replaced the leaking pipe! They jerked us around for three days with no water!If you have a Home Warranty plan you can request some one else!! They are crooks!!

Anthony F.

1/29/2019

In November I had someone out with this company through our home warranty company. The guy was out three times to look at a malfunctioning ceiling fan. Its now almost February and the fan (even though home warranty AUTHORIZED) the replacement, its still not working or replaced.
They scheduled the same company to come back out today, who called and due to being on another call, I was unable to answer. I called back within the 5 minutes they advised only to be told that they have moved on and that they will call when on the way to my place. Unfortunately, they were unable to provide a 30 minute call ahead - and I work on the opposite side of town..... I have been fighting with this company since before November.
Ideal Services will never be allowed on my property again. Period!.

Mark R.

1/23/2019

Tried to use these people through American Home Shield. They insisted on a 5 hour window to fix one bad switch, then hadn't shown up by 4:30.
I tried to see if they had any intention to make the appointment so I called them & was promptly put on hold for over 15 minutes! When I called back to find out if I had been forgotten, I was asked if I would be put on hold again. When I said I was just on hold, I was told that they were going to put me on hold anyway!
Terrible customer service! I will demand my $75 be returned by AHS & if they won't give me another company, I'll hire my own (& probably drop AHS!)

Tom B.

3/25/2020

Simple fix and they have to come out more than once,faucet leak. Don't return calls, left three messages, no call. I ask to speak to manager, told no. Ask who I'm speaking to? No name. Failed to show or rescheduled. Poor customer service and no attention to detail, and bad workmanship. Avoid if possible. On my home warranty unfortunately.

Update. They failed to show up again. I called and they said they had been to my house. I'm laid off like everyone else and was home. No one showed. They argued and called me names. I have children. No one showed. Smh. Stay away from this lying lousy company

Catherine M.

10/23/2020

Very great service from Victor! He wore a mask and was very professional he explained everything to me and went above and beyond to fix the situation!

Brandi J.

10/12/2020 12:00:00 SA

Kyle came to investigate a clog I had between my kitchen sink and laundry room. He was personable, friendly, wore a mask, and professional. Most important of all, he found my clog and cleared it!! He went over and beyond to find it and I appreciate it more than ever. Would recommend absolutely!

Ashley O.

10/13/2020

Dwyane came to my house with a mask on and was very friendly. He explained everything that he was doing and did a fast and excellent job! I highly recommend. They were also on time which was a big plus! Thank you Dwyane!

Matthew C.

7/25/2020

Nathan was our tech today. He arrived ahead of schedule, putting my wife (Heather) and I at ease for an electrical problem we were seriously concerned about. He was polite, respectful, and careful with regards to our COVID 19 concerns, wearing a mask the whole time. He took the time to explain the problem, what he was doing, and how he fixed it all. An absolute pleasure. Thankfully the problem wasn't as big as we were concerned it might be. Nathan was very thorough and made sure the problem was solved. We are extremely thankful for his time and energy. Top notch service!

Thomas C.

7/24/2021

Very disappointing, I had a minor water leak in my front yard; for $1,422 they fixed it. And less then 24 hours later I had a major water leak in my front yard. They were unable to fix the major leak and refused to refund me.

Robert W.

8/18/2018

Another home warranty scam company. Tech came out, looked at the a/c unit for 3 minutes, told me it was a total replacement issue....and then wrote a report stating wiring was bypassing safety issues.

The following two contractors to check the system disagreed with Ideals assessment. Ideal failed, collected a fee, and went off to con the next customer.

Id stay away. If the home warranty company sends them, ask for another. Check their reviews...consistently bad.

David H.

09/05/2018 12:00:00 SA

DEPLORABLE service!!!

I would give ZERO stars if I could. We had an unknown leak and filed a claim through our home warranty. A tech came out. First time, he essentially shrugged his shoulders and said he was stumped. He said it could be that the outside drain was clogged. So we had to get that approved by the home warranty (which they did) Guy comes back out (believe his name is David) then says ducts are loose and corrects both issues. A couple days later, downstairs is STILL leaking (and very well could have before that) so we do a redo of service. The guy rescheduled because he has to get his car serviced. You only have one tech??? Um, okay... So we're set for a couple days later.

Meanwhile my husband's dad comes out to see if he could find the leak. Mind you, he is NOT a technician. He finds it in less than 10 minutes. We take pictures to show the tech who responds with Oh didn't see that before then says we need a coil replacement. He has to get THAT approved through home warranty.

So Home Warranty tells us that they won't cover it because it's too expensive and offers a buy out. After going back and forth with them, we had no choice but to accept and try our luck elsewhere.

Waste of f***ing time and NOTHING is fixed. 4 visits, BS service and a continuing leak and no one to help us.

Don't waste your time on their service. They'll string you along, so lazy work (really, none at all) and charge you an arm and a leg if you don't have a warranty and if YOU DO have a warranty, ask for someone else because you'll just get strung along and left in the dark, in the end.

ZERO STARS!!!!

Michael N.

04/08/2020 12:00:00 SA

Ideal services was dispatched by my home warranty company to one of my rentals for a pipe leak. Their plumber went over, cut out some drywall to investigate the issue and notified my tenant what was needed to be fixed and then left. He never mentioned anything about it supposedly missing a support strap which was what they told my warranty company so it wouldn't be covered. They left saying they would return to fix it. There was no cleanup or drywall restoration to a rough finish. I requested a second opinion from another plumbing company. They informed me that, per code, a strap wasn't necessary and it was installed properly. Obviously this company is scamming customers and is in the pocket of the warranty company who probably incentivizes them to deny claims. Service fee and time was completely wasted.

Ms. Wine Expert T.

9/18/2018

SCAMMER TECH! STAY AWAY
Service tech, wanted me to sign a blank order form
and i would not.
he then wrote on the order form work he never did.
i wrote on the order form, exactly the word he did and handed it back to him.
Not sure if the whole co is like that or a bad tech, but not a good experience.

Rosie C.

11/05/2020 12:00:00 SA

Duane called to see if he could arrive earlier then scheduled which was Great!
He was professional and gave my helpful in formation! Thank you!

A. Y.

6/29/2021

I would give them zero stars if possible. Whatever you do stay away from this company. I was stuck with them through my home warranty and just wasted my money. Les was incredibly unhelpful and not willing to do anything to clarify his technician's diagnosis resulting in a rejected claim. He just said to work with the home warranty company. If the claim is rejected based on his technician's phrasing is not his concern implying I wanted them to change the diagnosis to get it approved by the warranty. What a joke. I needed him to explain in further detail what the technician's comments meant as it implied an inaccurate description of the location of the issue. They are not consumer advocates in any way and not interested in going above scheduling appointments and sending technicians. Horrible group of people running this business in this manner.

Cj L.

7/16/2018

This terrible terrible company came out to install a hot water heater and damaged my home through my home warranty. After installing the earth quake straps and leaving they apparently took a picture and one day later the top strap came undone. The jerk from the office said I did it. Like I care to touch a tank and if I did it shouldn't come undone this easily. Apparently an earth quake will take down your water tank if you let these morons install your tank.
Run from them. Don't call they have no respect for your home or you.
Terrible way to do business.

Dennis B.

6/26/2021

Zero stars customer service Is terrible tried to charge $525 over what my home warranty was paying so over $2000 for a $550 water heater . Miguel the tech was rude . Charged extra for access to heater that's in garage charged extra to move water softener . We had already removed the bad heater and water softener envelope though the charged extra the tech refused to hook water softener back up . I would not use this company to clean the pee of my toilet

Katie M.

7/26/2018

Stay away if you can. My water heater went out last week and fortunately it was covered by our home warranty. Unfortunately they sent Ideal Services out to do the work. The repair guy that came out was pleasant enough and confirmed that the water heater needed replacement. The stand underneath had gotten wet, so he said they would need to send someone out to check it out to make sure it didn't need replacement as well. A few hours later I received a phone call from their restoration company telling me that the stand would have to be replaced (no one came out to inspect it yet) and that they would be sending someone out to give me an estimate on the repairs. A guy comes out and takes some pictures and measurements, then a few minutes later the estimator calls me again to tell me that it was going to cost $1900 for the repairs to the stand.

At this point it started feeling like a scam, so I came to yelp to check the reviews for Ideal Services and I'm glad I did.

I have a friend that does drywall and so I asked him to come over and open it up with me to take a look and see if there really was that kind of damage. We opened it up and there was no water leaking through, though the sheet rock that the water heater was sitting on definitely needed to be replaced.

I asked my warranty company at this point if they could send a different contractor to do the repairs as I clearly don't trust Ideal Services and the declined, but we do have the option to take the cash amount which we opted to do. I found someone else to come over and replace the water heater for less than the cash out amount and with no BS.

I received a follow up call from Ideal Services (which went to voice mail) to confirm if I was going to have them do the work and they told me I would also need two additional parts for the water heater that would cost an additional $300.

I think it's pretty clear these guys don't care much about their reputation, or they would be on yelp responding to customer reviews and trying to make it better.

Robin C.

07/11/2018 12:00:00 SA

WORST COMPANY EVER!!!!! I had to use them due to my home warranty. I called them out to look at my bathtub that had a slow drain and washing machine. They guy that showed up Brandon snakes my toilet and bathroom sink is the other bathroom. He scratched the porcelain in the toilet and tried to say it was like that. We called to have them come out to do what they were actually called for and after waiting 4 hours they never called and never showed up.

They finally came back and pulled some hair out of the tub but would not fully snake it and refused to even look at the washing machine drain. I called to talk to the Manager Ron who was complaining rude and he told me that Ryan the tech that came talked to my husband or son, whoever was there and they told him he seems to know what he's doing. I don't know how that happened when the ONLY person home was my mother in law!!!

Will NEVER do business with them again and HIGHLY recommended using another company. After 12 total hours if waiting and multiple calls we are in the same situation with a scratched toilet.

Megan M.

6/28/2018

WORST company I have had to deal with in a long time. Owner, Ron Madruga is pompous and petty. He hung up on me when I requested further information regarding the services provided on my units. It is almost July in Las Vegas (100 degree weather) and We (family of 4, with a newborn baby) has been without Air conditioning since June 11th. Unacceptable. Monique in the office has a disgusting attitude and provided absolutely no customer service. Nicole in the office is no help either. Supervisor Jessica Cratty laughed out loud at my request for an additional appointment.
Any company is better than this one!

Amy P.

5/19/2020

Nathan is the absolute BEST! He is always courteous, clean, fast, and efficient. We've been fortunate to have him come out for several repairs, and he finds the solution within minutes. I highly recommend Ideal Services and Nathan!

Sandra V.

8/31/2018

Most terrible company we have ever dealt with!!!
Our Home Warranty sent them out to fix an AC unit. When their senior technician shows up, he is unable to even get to the AC unit because he doesn't have a ladder!
They went out at least 3 times and they were all a waste of time. We paid hundreds of dollars for them to just keep it. The owner Ron is arrogant and unprofessional, I don't know how they're still in business. Horrendous customer service!

Tanya G.

4/14/2021

Ideal Services was able to resolve a shower leaking issue after another company couldn't. Our plumber was Victor. He was very friendly and knowledgeable about what to do. On his first visit, he stayed late trying to fix the problem, but ended up having to order parts. There was a mishap with the part being incorrect and having to reschedule the second visit, but luckily it wasn't an urgent situation. Victor came out a second time and made sure everything was fixed and in working order before he left.

Ima C.

6/20/2018

Do NOT hire this company to do any work! If they are assigned to you by American Home Shield, you can call AHS and tell them to assign a different company. Do it or regret it!

Tech was either incompetent or lazy. Smoke detector was malfunctioning by sounding alarm with no obvious trigger. He replaced it however told me if it acts up again he recommended to completely disarm it. My safety apparently was an inconvenience for him.

Next the motor on my ceiling fan burned out. He did not have a replacement fan with the same features. Told me take it or leave it.
Even told me ALL THE TECHS with this company tells ALL the customers the only option we have is to take the fan they have on the truck, period. That is NOT what is written in my AHS contract. He even went as far as to tell me he could use old parts on the broken fan to put on the new fan.

Called Monday June 18th and today to speak to the Manager at Ideal. Has not called me back and apparently doesnt care about their company. If they dont care about themselves then as they have proven to me....they dont care about the customer.

Find another company with integrity, class, and professionalism. Together we can put them out of business.

Tricia B.

06/04/2021 12:00:00 SA

Wow, where to start? My warranty company called Ideal Services in Henderson NV to inspect the hot water heater that needed to be replaced.
Walter, the tech thought it would be a good idea to try and sell me a water softener due to the rust on the outside of our 18 year old water heater. First mistake, do your job Walter! Second, Theresa and Kara, please go into another line of business. Your customer service skills are lacking, COMPLETELY! I paid through YOUR system the night before service, only to be told you didn't receive my payment. Then you ask me to do your job because your company has poor systems. I wouldn't call this company to change a light switch. Sucks that my warranty company uses a company that clearly is trying to stomp all over the warranty companies business trying to SELL me something else.....kick rocks Ideal Services.....Change your name to Sometimes Ideal Services :-)

J K.

06/11/2020 12:00:00 SA

Ideal services sent out Nathan and Duane to fix a ceiling fan that fell out of our ceiling. They were extremely professional, very friendly, thoroughly explained how this problem occurred, and made sure the electrical components were working. They were also willing to answer any question I had to the best of their abilities. Even on the phones, the scheduler was very polite and friendly. Really great people that I've dealt with on my end!

Kathy C.

09/01/2020 12:00:00 SA

Justin and Nate were courteous and professional, and both did great at diagnosing and fixing our electrical issue. Everybody at the office involved with the scheduling was helpful and friendly. I have no complaints and recommend this company for sockets and switches.

Jason S.

2/20/2020

Worst ever. They came out for the same exact problem 3 times and with 3 different techs.
1) tech one- can't find any problem and left. $75 service call
2) another $75 2nd tech I see the problem let me write it up. Next day dispatch calls and tech has disappeared so they need to send a new tech
3) 3rd tech. Sees the problem writes up a bogus report that pieces are missing from a shower pan drain pipe. ‍.

Call a Real plumbing company and problem identified d and fixed in 20 minutes.

Never ever use them for anything.

Edit L.

7/26/2021

This was the second time we had Dwayne from Ideal Services and he again fixed everything that needed to be fixed. He is professional, on time and gives you information you need to know.

Christina M.

09/09/2020 12:00:00 SA

I've used Ideal Services several times through my home warranty. Robert, Bria and Angela are always polite with taking calls or leaving messages. Most recently Gabriel came to repair a leak in my laundry room. He was very polite and efficient. Thank you to all of the team members that support Ideal Services. I will certainly be using them again.

Eric S.

09/03/2020 12:00:00 SA

This company was picked by my home warranty so I didn't have high expectations, but to my surprise they have been very professional and after a scheduling snafu caused by a mistake made by the warranty company, they scheduled a quick intervention by one of their electricians.
Justin called 20 minutes ahead to inform me of his arrival (which was within schedule,) arrived on time, with a mask, and promptly fixed the problem.
It was a small job for sure, but I appreciated the timeliness, communication and efficiency, and would definitely be happy to call them again on my dime. Recommended.

Melany L.

2/28/2020

Well they had a plumber come by for free estimate of water heater and water heater is in the back of the yard in my shed and I had about 30 beer cans on the floor that I did not know they knocked over so basically the plumber because he was fat he told me if they come back I need to have the whole shed cleaned and I need my shed door to open more like I was a 12 year old. You dont treat customers like that PERIOD...If you DO use them make sure it's NOT Miguel

Tammy M.

7/24/2020

Duane was my tech. He was very friendly and personable, professional and prompt! Poor guy's trying to get used to his first Summer in Vegas wearing mask; another + to his professionalism during this pandemic! He fixed my GFI issue in minutes and I would gladly call on him and/or refer him! Super guy!

Rebecca P.

05/11/2020 12:00:00 SA

Julio was absolutely amazing! He was able to identify the problem and get it fixed in no time. He was extremely courteous of my family and our special request during the time of COVID-19, since we are a immune compromised home. He was friendly, kind, honest and extremely professional! Ideal deserves more than 5 stars! The office staff even answered the phone after 5:00 p.m. to schedule an appointment. I chose Ideal for any and all future services! Thanks Julio!

Najy L.

4/13/2018

My home warranty sent me Ideal Services with a Expedite claim for no electricity in half my house.

So this was supposed to be taken care of same day (since expedite). When I called back Ideal Services (Friday), they said that they don't have anyone available until 2 days after (Sunday). They gave me a 4 hour window, between 8 to 12pm. Woke up at 8, the guy didn't show up until 12.15pm!

First visit on Sunday: the guy couldn't find the issue and didn't have enough tools to figure out the problem. Told me that the office would call me for a second visit, that he would come with more tools, but that they may need to make access in a wall to see where the problem comes from. Ok.

Days pass, need to call them every single day to get an update. They finally schedule a second visit on Thursday.

Second visit: The tech finds a broken line in the attic and takes pictures for the home warranty. He tells me that it should be covered but that he would need to submit the report to them so they can approve it. So for me good news, no broken walls. But it's already been one week with no electricity!

After that, had to call Ideal Services every single day, and every single day same BS! They tell me that they submitted the report and still waiting for approval. Every day after calling them I call the home warranty which tell me that they did not submit anything. After what they finally admit they didn't send anything and that the tech wasn't available till the next Monday! Great Expedite job!

Since that Thursday, I finally get an answer on Tuesday, but for another BS! They tell me that they did send the report and that it was denied, therefore it would cost me $750 to fix! I call the Home Warranty which tells me they did not send anything. So they call them and ask them to submit the report for approval. Sincerely, at this point, I cannot trust this company to do any home electrical job for me!

After a total of two weeks, my home warranty for some reason denied the claim when they finally received the report.

Today I got a quote for $180 from Anytime Electric, to fix my problem.
Two weeks for something that could have been fixed way earlier than that! And so many BS!

Tommy J.

09/10/2020 12:00:00 SA

So I'm going to give two separate reviews. One on the call service/schedulers and one on my tech. Over all score total is 4 stars.

Tech Kyle- Definitely 5 stars for sure. Came out spotted what was wrong very quickly, called the warranty company and got the funds approved fast. Called the schedulers to get himself on the schedule to come back next day. He called and ask if he could show up earlier and that was awesome! He knocked out the water heater fast and he was a great guy and easy to talk to.

Call center/schedulers: 3 stars. One dude I talk to was pretty rude and snappy saying he probably can't get someone out until next week to fix it so I wasn't cool with that. Luckily Kyle got the fix scheduled for next day. The girl was pretty nice that I talked to though and one other guy was helpful as well and explained how the warranty company worked.

Jene H.

7/22/2020

I made a call this morning for service and boy was I surprised when they could get to me the same day Justin arrived on time checked everything and then explained why my power was tripping off and how to work the breakers and reset switch. Thank you Justin for the safe and efficient service thank you for wearing your mask and stay safe thank you Ideal Services for the fast service

Maysie M.

7/16/2020

A big THANK YOU to Dave. He had great customer service - called that he was on his way, had his mask on when he arrived at the house, and went straight to fix the problem. He was very professional and efficient and found the culprit of the clogged kitchen sink....wax that someone poured down the sink! Can you imagine that? I would recommend Ideal Services anytime and if you can get Dave, you'll be in good hands!

Fernando R.

5/27/2021

I had issues with my new rental having power for 3 days. When my power company told us to contact a electrician, Julio Bravo came to check the power for our breakers. Everything was good on his end, and he stayed to help answer and solve any issues after i had to call my power company again to get the problem solved, even though her didn't need to stay after. I appreciate him staying to try and help solve the issue.

Victoria S.

7/16/2020

First I want to give a shout out to Justin. He came in very respectfully and Professionally ! We had a little more work for him and with out Hesitation he asked to see it...thank you my family and I are very happy with his services

Andrea K.

7/17/2020

Well, I have old republic home warranty and again everyone that they referred me to so far has been outstanding. Duane from Ideal Services was the technician extraordinaire for the day. The concern was electrical outlets in the garage and outside we're not working. And the trip box or the J box or the GFI was nowhere to be found. Duane Took his time and did a thorough check. Turns out the J box was inside the wall.I received a great quote to fix the issue.
Thank you Ideal Services for sending Duane. He put his best foot forward.
I would highly recommend ideal services to any of my friends and family.

Mirror Mirror S.

11/03/2020 12:00:00 SA

Nathan Martinez was very professional and so clean he worked quickly, he was great at explaining how to work our new fans to keep them working for many years to come his friendly personality made it a pleasure to work with and we plan on having him and Ideal Services continue to do any electrical work for us! Thanks Nathan

Barbara H.

7/22/2020

Edward Pena did a fantastic job getting my AC working. Arrived on time wearing a mask and was very polite. I highly recommend this company and Edward ! Thank you !!

Kitchen V.

06/11/2020 12:00:00 SA

Our water heater needed replacing and Dwayne came out even though it was close to the end of the day. We needed it done and he even made sure the leaks were patched up before he left. He was earlier than he said he would be, very nice and professional.

Edgar L.

2/15/2018

Would have given them -5 starts but that is not available. Terrible company! Do not, I repeat... DO NOT DO BUSINESS WITH THIS COMPANY.

Technicians fought with our neighbors. Literally screaming over a parking space.

Insurance sent this terrible excuse for a company for an issue we were having. After insurance would not cover the costs, we called over for an estimate.
We agreed on a price but Once they left my property, the did not fix what they said they would fix.

I will be contacting BBB and the city on these thieves.

stacy r.

01/05/2021 12:00:00 SA

Nathan and Ismael came to fix power outages in 2 bedrooms. They came earlier they were supposed to which was nice. They wore masks and were very friendly and professional. They fixed the problem and double checked that all outlets worked and everything was okay. I was very happy with them and will recommend them to anyone who needs help.

Orlena H.

4/26/2021

I do NOT recommend this company at all. My husband and I are having issues with our water pipes making a loud vibrating noise when the toilets are flushed, the showers ran and during the fill cycle of the washing machine. So we called the America first home warranty and paid $75 for a service call to Ideal Services. They sent a out a technician by the name of Chris who claimed to have 15 years experience in plumbing. First off Chris did not take the time to properly diagnose the the problem cause he never actually heard the noise that was coming from the main water pipe. He assumed that we needed water hammers arrestors installed and placed one behind the washing machine and cut a huge hole in the wall by the main waterline and moved a little bracket up higher on the pipe. They charged $240 for that however the problem still existed. We called them the very next day about the issue and they said the work wasn't complete and 5 other locations needed to be done at an additional price of $420 more dollars. We talked to manager to inform her of the situation and she said a technician would be calling us back. 72 hours has past and still no call back from this company.... Warning don't let this inexperienced company by the name of Ideal Services rip you off. Look else where for plumbing services.Post review

Michael C.

01/03/2020 12:00:00 SA

I scheduled an appointment through my home warranty company and reschedule a scheduled window of time between 8 am and 12 pm. The company called and left me a message and said if I did not call back within 5 minutes to make sure somebody was at the property address they would have to reschedule. I called back within 9 minutes and they said they would have to reschedule.

I asked to speak with a manager and they refused

I asked to speak with Ron (owner) and Ranisha said he was the unavailable. I asked for Ron's last name and she said she did not know.

I asked to speak with a colleague and was placed on hold.....

Avoid this company...... extremely poor customer service...... I was given a 4 hour window and missed a call....

Poor business practices

Kelly G.

01/12/2021 12:00:00 SA

Edwin was great, wore mask, very professional and efficient. Was on time and called before he came. Selling a home can be stressful, but going through them and the warranty department made things a little easier. Thank you!

Bud G.

1/22/2021

Dwayne came out to my home to install a kitchen faucet. Dwayne was professional, friendly and knowledgable. Ideal services and Dwayne are the BEST!!!!!!!

Monique A.

6/25/2020

The worst company I have ever have dealt with in my whole life, they are rude unprofessional don't know what they are talking about just the worst please stay away from them

Stuart C.

1/24/2020

HORRIBLE! If I could put 0 or negative I would!
Have had issues with Ideal multiple times.

My home warranty company sent them to replace a hot water heater. The one they brought was dented! The guy said he would install it, but I i refused. Then he said if I would order directly from them, they would install it. Why does my home warranty company even have them as an option.
This company comes to your house and misdiagnoses the issue. Then they try to get you to use their service at full price! SCAM!

The second time I needed a plumber, my home warranty company suggested Ideal again. I gave them the benefit of the doubt.
First time they came to fix my tub faucet, they told me they would have to order a part. One week later, a different serviceman shows up and says it was misdiagnosed, and he didn't even have the so called part. When he left I i called their office and spoke to a manager (I use that term loosely).
She had the nerve to tell me that my faucet wasn't leaking and it would stop dripping on it's own. This from someone who was NEVER in my home! She said they would fix the faucet if I used them and not use the warranty.

THIS COMPANY APPEARS TO USE HOME WARRANTY COMPANIES TO GET CALLS, AND THEN SCAM THE HOMEOWNER TO USE THEM WITHOUT USING THE WARRANTY!!

DO NOT USE THIS COMPANY!

Claire M.

1/20/2021

We were sent ideal services through our home warranty, Victor was GREAT. Came on time when he said he would, really listened to my problem, went outside to the drain snaked and checked again. Very nice guy. And I will use again. Great service!!!

Melissa M.

09/01/2020 12:00:00 SA

Julio called before he showed up . Was within the 10 minutes of his phone call which was just enough time for me to finish getting ready for his visit. He showed up in his mask and had shoe covers for his shoes. Was able to resolve my issue in less than 2 minutes. As was just a plug issue instead of my outlet. Good to know. Safety first!!! Was so impressed. Thank you Ideal Services for such great service!

Chris S.

2/27/2020

My sink was a mess clogged for days. Ideal services sent Dell over. And within minutes he had me up and running.. Amazing service outstanding professionalism. Definitely highly recommend.

Daniel D.

2/22/2019

Our Master Bedroom had a few sockets that decided to go out on us. So we contacted our home warranty company, and they assigned Ideal Services as our electrician. They called and gave us a 4 hour window for the technician's appointment. Very friendly lady on the phone and was courteous.

Our technician was Nathan, and I must say that he did an outstanding job on the repair! He arrived within the time frame, was courteous, and was able to fix the problem, which was a loose wire in the socket. He tested them before he left, and they worked just fine.

Then....when he left, our outlets decided they wanted to be like, ohhh, we're not going to make it that easy for you!, and stopped working again. Luckily, we called Nathan, and he immediately came right back out. This time, the sockets looked like they were all good, but the problem still existed. He made sure to check each socket...the circuit breaker panel...and when the problem still continued, he did a sweep of other rooms to see if there was a problem socket. He finally found the problem...which was the socket in a bathroom down the hall! It ended up as a socket on the circuit leading to our Master Bedroom...who knew? We didn't know that was the case. So, when he opened the socket, he saw the problem, and took the time to show us that the wire was loose and not connected properly. Then he fixed the socket, which took care of the problem in the master bedroom.

I would recommend Nathan for anyone asking for electrical repair, as he not only was polite and courteous, but was that way even when we had to call him back out after the first repair try. I know how some things, like electrical work, can be fickle...especially with an older house like ours. So, I am very appreciative that he took the time and effort to fix our problem! Thank you to Nathan and to Ideal Services! :-)

Mattsmomndad G.

03/12/2021 12:00:00 SA

Prior to arriving got a call if it was ok that the electrical technician to show up early ? of course I said YES! Julio Bravo knocked on our door, l let him in, it was sprinkling outside he wiped his shoes & placed disposable booties on before entering w/c not a lot of service technicians do. Showed him the issue and he replaced it, fixed it. He cleaned up after himself and was just overall polite and very professional. Thank you Julio and Ideal services.

Edgar G.

6/24/2019

We had issues with our AC unit and had to go through our home warranty for repairs. Thanks to Tabitha and Trish they were able to push our order/claim through our insurance. Thanks to their dedicando, care, and professionalism they were able to push our work order in a timely manner. If it wasn't for them, god only knows how long we would had waited for the insurance company to give us the OK. Technician Edwin was dispatched to our location and also showed dedication, professionalism and concern to our issue. He was very patient and kind and stood with us every step of the way till he got the job done.

I highly recommend Ideal Services since they have the best staff in town. Their staff do care about getting the job done. Not only are they great people in customer service but are very kind and professional. Thanks again to Tabitha, Trish and Edwin you guys ROCK!!

Kaitlyn B.

06/04/2021 12:00:00 SA

They came to inquire on a broken water softener said they would get back to me, days later never got back to me. I sent emails they didn't respond. I called and they said they would get ahold of the person who came to look and never heard back. They also sent the person to the wrong house at first..

Albert J.

06/08/2021 12:00:00 SA

This company is brutal warranty company sent them twice and they haven't fixed anything yet. Had a Hall fan they turned light switch on and off left said installation problem. In and out 5 minutes never troubleshoot fan or house wire. Plus I'm 1 in the que answer phone then I'm on hold again for 15 minutes?

J R.

3/29/2018

I was having electrical issues in my new home that I needed fixed. As soon as I had new pendant lights installed in my kitchen, my ceiling fan light in the living room started flickering. After going through my home warranty, i was set up with ideal services. They called me shortly after my request was put in and we set up the next morning between 8am-12pm.
A little past 8am, I get a call from the electrian, Nate, that he is on his way and will be there in 30 mins. I very much appreciated the heads up. He was completely professional, and fixed the mess the previous home owner had made with the wiring.
My only regret was that I didn't have this done earlier! I'm having new lights installed in the near future and I'll definitely use them again.

Eli C.

01/04/2021 12:00:00 SA

Ideal services gave me a window between 2-6. Dwayne called an hour earlier and was able to take care of the leak quickly and efficiently. No hassles, no problems and Dwayne was very professional.

Rob M.

4/16/2019

Haha, it's funny to read all the reviews on electricians and plumbers. If they fix the problem, they're awesome! If they don't, they're the worst.

In any event, Ideal Services fixed my problem when 10 other people couldn't, so 5 stars in my book. :-)

We had a double oven stop working intermittently and thought it was probably just an old oven. Long story very short... we bought a new oven and over the course of a month blew the power boards of 3 brand new ovens in a comedy of errors involving three different install teams, three professional electricians, and a GE repair tech. Every single time the assessment was the power was good, but install team must have wired it wrong.

Ideal Services was sent out as the third opinion from our home warranty company and I said, Send your best guy because we've got a tough one!

They scheduled Louis and he was awesome! Within 5 minutes he found the loose neutral wire in the breaker panel that was giving us all the grief and shorting out all the ovens.

We don't have a working oven (yet), but I'm so happy that we finally have the diagnosis that I felt compelled to jump on Yelp and give Louis a ringing endorsement. He's new to the company, but they hired a good dude with him! Welcome to Vegas Louis!!

Karina P.

5/19/2021

Ideal was contacted by my Home Warranty company to fix plumbing. They never showed after a 4 hour window and tried blaming me for it....

Sooky Cil C.

7/30/2020

I am over Ideal plumbing, and would not recommend them to someone I didn't like! They were contracted through my home warranty to resolve a plumbing issue at my house. They NEVER contacted me. I had to contact them. I waited on hold for 35 minutes for them to tell me my home warranty company did not list my request as a priority - note... I was unable to use any toilet in my house because sewage was backing up into a shower in the guest restroom. Is that not a priority?

I asked the home warranty folks to list it as a priority as my other alternative was to wait 5 days for Ideal Plumbing's next appointment! Really! I could be drowning in sewage or dead from the smell by then.

Needless to say, they need to get their act together. Ideal, you ain't the only plumbers in town, and I hope people read this before they chose to give you any business. I ended up getting connected with Innovative Plumbing, got an appointment immediately and had a really good experience!

Theresa A.

06/03/2020 12:00:00 SA

What a relief having a company who employees knowledgeable technicians you can depend on! I am currently renovating my backyard, kitchen lights went out a couple weeks ago, Home warranty company originally sent out 'All Desert Electrical' whose tech was highly inexperienced. They said our problem was due to a power surge and home warranty wouldn't cover the cost. I requested a 2nd opinion. BRANDON from IDEAL SERVICES SAVED THE DAY!!!! Turned out the wires in the fuse box were cut! Like really?!?! It was an easy fix. Thank you Brandon & Ideal Services! You'll be top on my list for electrical repairs. Knock on wood, no time soon!

Jason M.

4/18/2020

Our main sewer line was clogged and Mike from Ideal Services got it taken care of quickly -- even vacuumed out the line. He was friendly, fast and professional and I appreciate how quickly he took care of the issue.

Glad we got Ideal Services for the job!

Sean G.

5/18/2021

Home Warranty called them on Sunday to look at leaking Garbage Disposal, drain pipe was not leaking. Wednesday tech shows up and notices drain is out of compliance(flexible peid trap) and says he needs to fix that before looking at disposal. He will get back to me by tomorrow afternoon. Had not heard from him by two next day and called Ideal Services. Stated they were waiting for approval on fix and it will be 815$ to fix the one foot of pipe. I refused that and stated I would fix it. My Home Warranty called them to verify work and they said it was a bad leaking drain pipe only. So Home Warranty denied claim. Ideal Service NEVER looked at garbage disposal. I ended up replacing the drain pipe and garbage disposal for $131 and 1 hour of my time. Feel that Ideal Service does not care about their customer and looking just to upcharge unsuspecting people. Will go out of my way to NOT recommend them.

Jerica P.

1/22/2019

If you need electric done ask for IVAN!!!! He's honest, reliable and communicated every set of the repair plus what your home warranty covers. Matt came out the first time and his attitude sucked because the service request doesn't communicate all items requested. I'm so happy Ivan came because I honestly didn't have faith in Matt.

Yes Scheduling sucks we all Know this. However that's business when your overwhelmed. They got the job done and I'm happy with that. HVAC services are a different story............

Victoria Y.

2/16/2021

Loved that the service technician Jason showed up with a mask. He explained everything he was doing and worked around me getting some things cleaned and out the way. He did everything by the book. Took the necessary pictures after installation and checked it out. He was not rude like some technicians I've experienced before. I had another company come before and when I called my home warranty I told them I wanted another company and they connected me with Ideal Services and it was ideal! Thank you Jason.

Jose H.

4/13/2021

I could go into a lengthy tirade about this place but honestly they don't deserve that effort and/or time from me. Just an overall horrible customer service experience from this contractor. Got caught trying to take advantage of the situation and instead of resolving it made things more difficult, will never recommend or use again.

Arianna L.

12/04/2020 12:00:00 SA

We used ideal services today through our home warranty program they were nothing but helpful and efficient. Dwayne was our maintenance guy, he was personal-able informative and knew exactly what was causing the issue for our linkage and toilet malfunction. Made it quick and easy for us!

Kevin D.

09/06/2017 12:00:00 SA

DO NOT CONDUCT BUSINESS WITH THIS COMPANY.
It is incomprehensible that this company is still being allowed to blatantly rip people off. The technician's might be mechanically capable, but the management is offensively and deliberately stealing from subscribers to home warranties. A water heater replacement will require $300 extra from the homeowner for un-warranted scope which in our case was unnecessary. My latest encounter involves an A/C condenser leaking water onto the ceiling. The diagnosis reported to the warranty company is that the secondary drain pan is not installed. As described by Ideal, this is not covered by the warranty company and I'm asked to provide - can you guess - $300 for a new pan. I'm looking at the equipment and can clearly see condensate drains from both primary and secondary pans. The problem is not a missing pan.

I'm done with these guys.

Mike M.

02/05/2021 12:00:00 SA

First off, I really dislike writing negative reviews, but in this case I must. I reached out to Ideal Services since it is a known name and years ago I had a co-worker say good things. Unfortunately for me, it was a waste of time and money.
I had a leak in my garage wall so I called them to come to take a look and cut open the wall to find the problem. Scheduling someone to come was fine and easy. when the plumber arrived he cut open the wall where the leak appeared to be coming from but couldn't identify the source. then he cut another a little higher, which seemed logical. Then another to the right thinking there may be additional pipes, there was not. He could not identify where the leak was coming from since that appeared to be the area of the leak and the pipes were visible. he suggested to cut the other side of the wall on the outside stucco side. Now I'm no plumber, but I'm pretty sure there are no pipes inside the stucco. We decided to observe the leak a little longer since whatever the leak was, it was not gushing out water and was a small, slow leak. I also did not want to cut open the stucco since I couldn't wrap my head around the need to do that. Shortly after the plumber left, I got a flashlight to look around in the holes some more. since I could see corrosion up higher in the pipes, it seemed that the leak must be higher. I stuffed a rag in there and came back an hour later and bingo, all wet.
I found the source of the leak a bit higher and had it fixed by another company the next day. The service fee $235 to Ideal Services sure seems like a waste of money.

Brandon M.

1/19/2021

I had an issue with my electrical recess lighting in my home. I called and within 24hrs through home warranty company, ideal services came out. The technician ISMAEL was quick, efficient, & informative on the issue. Thank you Ismael for your customer service!

Mary G.

7/27/2020

Two guys came that spoke with a heavy accent. I have a hearing problem and couldn't understand them very well. I have a leaking pipe under bathroom sink. Showed them where it was leaking when water was running. They took lots of pictures, took out a small washer that controls the stopper and said that was the problem but they didn't have the parts. They would get back to me. Told me not to use the sink. Also tried to talk me into a new water softener and water heater. Called the company this morning, they said the problem was fixed and they had completed job. I turned the water on in the sink and it is leaking out the pipe worse than before. Also the stopper doesn't work. Called my home insurance co. about the problem and they will send another company out.
Will never use Ideal Services again.

Marlon C.

10/07/2020 12:00:00 SA

I am a disabled senior. I hate when people take advantage of the disabled, and these guys were no different. I had a hot water heater go out and my warranty company sent these guys to take care of me. That was thee first mistake. When they came it started with many extras that aren't covered by my warranty company to the tune of $590. i gave them the benefit of the doubt, then they said that my heater stand was wet and had to be replaced. Again I said ok but give me the quote. They said it would cost me $1,000 to build a 2 foot by two foot box......$1,000. I said I would build the box and they insisted that I could not do it. They said it had to be fire suppression sheet rock and painted. I agreed to build it that way. They said NO..because after I painted it they could not see that it was fire resistant sheet rock. I went on line and did a search for hot water heater stands and found galvinized steel stands at home Depot for $70.83. They said NO that it was code and would not pass inspection. I called the City of Las Vegas Building department and they laughed and said it definitely was to code and would pass inspection. They even sent me an email stating exactly that. So my wife built the steel stand. Then they said the it wouldn't work due to a size issue. So I called City of Las Vegas and spoke to the head of all the inspectors and again he said that my stand and size was just fine and would pass inspection. He even had me send him pictures of my stand and heater. the inspector was so pissed off that he wanted to be the one to inspect my job. I finally gave up and was afraid they would steal from my garage or do something to get revenge. I would never recommend this company for anything. BEWARE THEY WILL RIP YOU OFF.

Sherry W.

1/27/2021

Absolutely awful. Works hand in hand with warranty company to screw the customer. Rather than be honest from the beginning and tell us they knew something wouldn't be covered they played games and no showed on us. We were without heat for over a week! Will never ever recommend this company to anyone. Do yourself a favor and go anywhere else but here.

Stephanie S.

9/30/2019

This is the company my warranty works with. The technician came late, 2 hours after his window and without a call letting us know he would be late. After being late, he came out with NO thermostat and said he has to come back. I specifically said it was a thermostat call when I set up appointment. Customer service wait times are long and the technician is not professional. I would never use this company if my warranty company did not use them.

Armando R.

12/30/2020

Late in schedule, incomplete hand off of information regarding installation, rude technician Walter, left mess around work area. Impatient to make sure water heater is functional , left job hurriedly.

Lisa g.

9/19/2020

If I can give it a negative stars, I would. We were referred to this company by our home warranty. They messed with the wrong customer.Ideal pays their technician by upselling and not hourly. Long story short, they tried to charge us 1000K for services that we didn't need. We had to fight for the extra charges to be dropped. AMERICAN HOME WARRANTY also is part of scamming customers. Long story short...it took almost 5 weeks to replace our a/c....it was the worst experience ever. There is one Ideal female employee who answers the phone calls and is super rude, wouldn't let me explain what was happening and hung up on me.....NEVER AGAIN!! Very unprofessional. I had a plumbing issue and thank goodness I cancelled the call because they probably would've tried to rip me off again. SCREW AMERICAN HOME WARRANTY AND IDEAL....they are scammers who try to take advantage of people. Take your money and run!!!

Max m.

3/23/2019

Our home warranty company originally set us up with another company that would not be able to take care of a water heater leak for days. Ideal Services came through a lot sooner and sent Douglas to do the water mitigation and restoration. His customer service is fantastic. He is very detailed and professional and I would recommend him to anyone. His easygoing personality and great attitude helped us trust him right away. We have not run into any issues with Ideal services and they have been extremely flexible with our schedule.

Thank you Douglas looking forward to working with you again.

Edgar M.

7/31/2017

I have a small leak outside my house . The work would probably take 30min to fix . Cut either side of the 3/4in pipe where a T is joining and re-solder back the T where water valve goes . The guy gave me an estimate of $230 bucks even though he did not come prepared for the job that he had to use my copper fittings I purchased to complete the job. I personally don't make $230 bucks and hours this estimate was outrageous and ridiculous. 30 mins of work for $230 Wow. That's B.S. Don't trust these people they are not plumbers .. they are Robbers .

*** it's been 2 days since I put my previous review . Just want to inform who ever reads this ; that I found some else that was able to fix my pipe leak. They charged me $40 to fix the issue . Wow . Thank God there are still honest people out there and charge reasonable prices. Not just people that pull a scams and get away with it . Once again be aware of this company sending robbers dress up as plumbers.

Lauren S.

2/18/2021

My hot water heater went out on 1/29 and my property mgmt company set me up with Ideal Services. I had an appt. for 1/30 from 2-6 p.m. I called them at 6:15 p.m. and they informed my the tech was running behind and will be there at 7 p.m. He did not arrive until 7:30 p.m. on Saturday. I let him know that i have re-lit the pilot about 9 times in the previous two months. He came in re-lit it and said it's fine, you just need to keep the door open as their is poor ventialation in this room. I let him know I don't ever close that door and the thermal pilot is popped everytime i re-lit it. He said it's fine adn left. Not even 5 minitues later the lights and flame went out on the tank. I called him back immediatley and he said their is nothing he could do and that it needs a new thermal pilot. (Why would he say it's fine if he knew it needed a new thermal pilot?) He said he will order the part and be back Monday 2/1.

Long story short the parts did not arrive until 2/15 and i was then scheduled for 2/17. I was put into the 11-3 p.m. window and again the tech did not arrive until 4 p.m. Both times he was an hour or more late within the scheudled window. He came in and completley replaced the thermal pilot and controller on the tank. About an hour later the lights and flame were out again.ain. I called them back to be placed on the scheudle for 2/18 for another 2-6 p.m. window...

I dediced to just try and light it myself and lucilky it re-lit and has been on for the past 12 hours. Hoping it lasts this time. Long story short please don't use this company if you can help it. I was without hot water for 20 days when I was initally told it would be 4 days.

Row M.

7/23/2019

So they use the terms modify instead of replace so they can tell your home warranty that swapping out lines is not covered. Definitely shady, use anyone else but these guys.

Eric B.

1/20/2018

Worst experience ever. I had to call everyday to see if anyone was going to come over and do work. They were so unorganized, I had to deal with 2 different guys and when I called to see if they were gonna do work I was informed that they no longer worked there. Work was so horrible, cabinet drawers fall off the track, cracked counters, dishwasher left unmounted.and much more. I'm definitely reporting them to the Contractors Board.

Carolina R.

7/18/2017

I was assigned to this company throw my home warranty because my A/C stops working...
...this happened 5 days ago!!! They give us an appointment for today! 07/18 between 11am and 3pm... and guess what? Nobody call us or give us a heads up!!! They will be not able to come or something. I called them they put me on hold like 3 or 4 mints and they said they will call back as soon as they have any news... it's been almost an hour since...
With this heat... I mean what unconsider company!!
...WHAT A POOR SERVICES!!!

Rob E.

2/17/2021

I will keep Ideal Services streak going with one star reviews - this company is not organized and can not keep scheduled appointments. Had an appointment for 11-3 and was told the technician will be there between this time - only to find out after I called that the technician will not come. They claimed the had the wrong unit number. They were not even kind enough to tell me they were not coming. Be warned you may be waiting all day and this company may not show up.

Brenda M.

2/27/2021

Dissatisfied with service. Never did the job. After four days I called the Home Warranty company again to send another plumber who solved the problem in a timely manner. I give this company a failing grade.

Anthony M.

10/02/2019 12:00:00 SA

If I can would of been 0 stars for me. My home warranty AHS referred this contractor to me. They are a bunch BS artist. They are after the $ straight up. They are amazing horrible. They don't call back to follow up and gave me the whole run around. They wanted me to contact my manufacturer warranty. For what? It's their job to handle all that stuff. There getting paid from AHS . If your home warranty refers you to these idoits tell them NO THANKS & request for another company. Better yet please read the reviews. Going through a manufacturing warranty says it all.
There trying to save their $ and go the cheap way out. I've never ran into a problem like this until now. Hey IDEAL SERVICES! YOUR NOT TO IDEAL YOUR A BUNCH OF CON ARTISTS TRYING TO SWINDLE CUSTOMERS LEFT AND RIGHT ! SHAME ON YOU ! GET YOUR ACT TOGETHER. YOU BETTER BELIEVE IT I WILL SPREAD THE WORD ABOUT YOUR BAD REPUTATION. Watch your back KARMA IS A BITCH ! You claimed you fix my ceiling fan. Bruh ! You only came to my house once to take a look at the ceiling fan and take pictures of the sticker on it. FOUND OUT SOME SHADY SH*T ! Y'all told AHS shield y'all fixed it and replace it. You didnt do JACK SH*T ! Y'all got the nerve to lie your ass off just to make that extra dollar. F**K Y'ALL !

ATTENTION ALL CUSTOMERS BEWARE OF THIS SCAM BUSINESS IDEAL IDIOT SERVICES

You need electrical Work done contact Pacific Electric (702)433-8777. Technician Laron was honest and was on point from the start.

REAL TALK !!!

May M.

11/09/2020 12:00:00 SA

Plumber wasn't very nice when inspecting our issue with the toilet. He suggested that we replace the whole toilet when it was just a minor fix. My husband was able to fix the issue just by replacing the gasket and bolts. Horrible company to deal with.

Liz T.

03/01/2020 12:00:00 SA

I will certainly use Ideal Services for all of my future needs! From the moment I called and spoke with Claudia to the completion of my water heater being replaced by Miguel, I felt valued as a customer and they made sure I understood what needed to be done and answered all questions. It is rare that you find a company that is so caring and professional.

Melody M.

2/27/2020

Ideal services ,electric , A/C, Plumbing is fantastic . They had full schedule & still helped us out same day! Our bathroom sink decided to break a hose or something and spray water everywhere . Just our luck it was early morning before work! We were really worried as we have 2 young toddlers . And well water is important. We shut the water off Gave them a call and they were out here within a few hours! I'm so happy we didn't have to go days with out water! They really went above and beyond to help us in this time of need. They sent Dell to help with our disaster ! He was super friendly, courteous & understanding. Most down to earth guy . For a reliable plumber , I would recommend using their services.

Kathleen H.

08/10/2018 12:00:00 SA

Even though it took time to get my part in, they came AS SOON as able for my AC unit. Nice and Courteous. They even fast tracked the part. It's 110 degrees. My issue isn't with these guys, it's national home warranty. Call in an issue, takes the warranty company 5 days to send someone out. THEN you have to wait for parts.

Joy C.

5/31/2019

Beware of this company. They have the worst customer service, they (technician/office staff) give conflicting information to the client. They cancel appointments after you've waited several hours. Once we had to call and ask when they were coming only to find out they weren't because they haven't gotten a hold of our insurance company. They have no regard for people's time.
Jessica , the office manager blatantly lied to us by saying she bought new crown moldings but the crew ended up using our old ones! They just painted them to look like new.
Their work and the stress we experidealing with them is not worth the price we paid . I would not recommend this comapny at all. If there is a negative rating that is what this company deserves.

Joni T.

5/24/2017

I was assigned this company by my home warranty company, my air conditioner was not working and since I am in Las Vegas (with triple digit heat) she assigned it as a rush dispatch. After 4 hours of not hearing from the company I called to schedule the appointment for my air conditioner; I was on hold for ten minutes to just schedule the appointment I was given an appointment for this morning between 11-3 but since I told the receptionist that I had a previous appointment she assured me that I would get the first appointment at 11am. Fast forward to this morning a plumber not an ac technician showed up and when I called the company they said that they called me, which they had not, to reschedule for the ac technician because he could not make it. When I asked why she said she did not know but that they could send one out tomorrow again from 11-3pm. This is completely unacceptable, there was no apology or empathy, and before I was hung up on by their supervisor Stephanie she told me I could either accept the new time or call my home warranty to request a new company; this is the person that mentors your team members and this is the attitude that she has. I would Never use this company and highly recommend that you do not either.

Can I take away stars this is how the president of the company reacted so its no wonder that Stephanie treated me the way she did. The lack of concern for the customer is their culture.

Natalie B.

02/11/2021 12:00:00 SA

If I could do negative stars I would!!! I call a work order in thru my home warranty who dispatched a tech. The technician decided there was not an active main line clog because we stopped using anything that made waste water. Wait 24 hours and use it, now we have an active clog. Which they say they can't unclog needs to wait 24 hours because it's an active clog. I went round and round before I kicked them off my property. Then they report to the warranty company it requires someone that can work on septic.

Dawn F.

9/24/2019

If you need a plumber do not use this company. I had an issue at my home and they sent a 350 pound guy that was too lazy to get down and look and try and find the issue. He just said it couldn't be fixed. Their customer service at the office is horrible.

Michael S.

9/30/2019

This is the worst company ever!! The staff reads from a book line for line and I feel like I'm talking to a robot. The tech that came to our home was 2 hours late and didn't even bring anything to fix the problem after my wife explained what the issue was to the office prior. They come back a week later and install a lesser quality product then what was already there. Then we called the office to tell them about the wrong product they tell us it will be another charge. They are a bunch of snakes! Shame on Ideal... I will always refer some other company. SHAME!!

Kendall A.

03/07/2020 12:00:00 SA

Our Home Warranty company luckily assigned my hot water heater pilot light issue to Ideal. We had used them before and they were great. The technician Dell arrived the same day and had my problem fixed within a few minutes. He got my pilot light to stay on and the heater operational, but advised me that if it went off again it might be a valve issue and that he would come right out and take care of it. It did shut down again, but Dell was right back out, replaced the valve, and now the heater works fine. All in all a great experience.

Sua Q.

7/27/2020

Scheduled a mid day appointment (4 hr window) with Ideal Services. After the scheduled 4 hr window passed, No phone call from company where the tech was, No phone call why tech late, why the tech was a no show. No call, Nothing. I call the company and the clerk on the phone says can I put you on hold, there are 7 calls ahead of you, I say NO don't put me on hold, I've been waiting around all day for your tech to show up and no show, no call, I said where is the tech, what is the status? She said Oh he is busy and will be there in a few hours. I said do you think customers should just wait around all day for your techs to be late and waste our time? She said sorry, made excuses to me and then hung up on me. No wonder this company has such bad reviews.

C W.

5/24/2019

Avoid at all costs! Stay away - completely unprofessional. Do yourself a favor and hire a legitimate professional company that uses competent, trained in the real-world (not crooks or 2 bit repairmen) to do your work.
Beyond unprofessional. and no common sense.

James C.

3/27/2018

I have called on Ideal Services twice now: the first time to fix the air conditioner, and the second time to fix the kitchen sink. The air conditioner was done not-quite-right by another company, and the sink was my own abomination.

These guys are batting 1000. Both times the techs showed up on time, and both times they made the problem disappear in just about 30 minutes. Of course there's a price for convenience, but it is done right, the work is guaranteed and I won't have to think about it for another decade. Is that worth it? You bet your sweet bippy.

Ideal Services kinda does everything, and so far, they've done it really well. I wish all you potential future customers the same experience we have had, because everyone deserves a technician they can trust.

Have a great day!

Renee W.

12/01/2020 12:00:00 SA

Would not recommend!! The Ideal tech -Walter did not fix issue on first visit-on 2nd visit Walter stated that we would not be charged for labor to come back out and complete the repair. On 3rd visit-Walter and the Ideal accounting stated that they would not honor the labor fee reduction, changed their story numerous times and basically stated that I did not have proof so too bad. It's not about the money, this is just unethical and we were treated poorly

Justin G.

2/18/2020

I had received help from their technician Dell and he was super cool and friendly and hope we get him again next time!

Amanda J.

7/17/2017

I was assigned to this company per my home warranty. I am very unimpressed with how they conduct business.

Service was suppose to occur between the hours of 11-3. At approximately 1:30 I received a call saying the technician was running behind and they needed to change my time frame to 2-6. I asked how far behind they were and the woman stated that he was still on his 1st job that ran longer than expected and he had two more jobs before mine. I told her I didn't want to change my time. She said ok I'll keep you at your time. At 3 when he did not show up, I called the office. They said he was finishing up is last job and would be at my house within the hour. Almost two hours later as I was getting ready to call the office he called me and stated he was 10-15 minutes out.

If you know someone is running that far behind than send someone else out or call earlier and set up another date and time.

I do not recommend.

Ann F.

01/12/2021 12:00:00 SA

Update: my home warranty company would only allow ideal services to come back for a recall because they were the ones that were originally at the house. I did not want them back in my home. I decided to hire an electrician on my own. This electrician found that the claim that ideal services made that I had an overloaded circuit was completely false, and they were able to fix my electrical issue.

Gayle I.

03/05/2020 12:00:00 SA

Dell was the technician that came out today. He was very courteous and provided exceptional service!!! My kitchen sink was clogged really bad and we couldn't use the sink at all. Dell took care of the problem and I'm very happy.
Thank you, Dell!!!

J Z.

8/26/2017

Is there a negative star rating, I think one star is too much?
Please do yourself a favor and use another company to service your electrical. My Home Warranty company sent these incompetent buffoons who did nothing but collect the deposit. The electrician who came out was very unpleasant and bothered by having to do his job. RUN RUN RUN

V F.

05/09/2019 12:00:00 SA

Had the misfortune of our home warranty company sending Ideal Services out for a thermostat water heater repair. Told the part was out if stock and not available for up to 10 days. Tough to go without hot water for that long during winter so bought a new water heater at their recommendation and paid out of our own pocket because home warranty would only cover repair not replacement. 14 months later new water heater breaks leaking everywhere and Ideal Services states once again same brand replacement not available for several days and labor cost to replace Is almost as much as buying a new water heater.
See a pattern here?! Stay away from this company!

Monika R.

1/22/2018

As with any service, one's experience is based almost entirely on the service and performance of the technician. I can only speak on my own experience.

We submitted a plumbing request through our home warranty company and they sent Miguel with Ideal Services. He was fantastic!! I wish every plumber/repairman was like him. He was very patient and thorough, not only fixing our issue but also taking the extra step to explain to me what our issue was, what may have caused it, and what to look out for in the future.

He also saw that we had an issue with the handle on our toilet (for which we had to submit a separate home warranty repair order and they scheduled another plumber) and he quickly fixed it. True example of someone taking the time to go above and beyond. Thanks Miguel!!

Brian D.

3/13/2017

Don't use this company!!!

They are one of the primary companies for my home warranty company, so I was left with no choice.

I had my $300 faucet in my kitchen go bad, and the tech came out and informed me that he could replace it, but it would be with a builders quality faucet. No way am I downgrading. So the tech told me I could do a cash-out with the warranty company, and they would pay me $250, which would give me enough to pay him to install it, and the rest go to a new faucet. Sounded like a good deal, so I asked the tech if he was sure about $250. He said, and I quote I'm not sure if it will be $250, but it will be enough to cover my charge to install it, and maybe some left to help pay for the faucet.

Great deal, so I told him great, go ahead. He scheduled a time to come back on Monday to install, and I went and purchased the faucet. Since this was late on Friday, I was not able to call the warranty company until this morning, and by the time I got off-hold with them, he was done installing it. He did a great job installing it, though he had to ask for my help several times, and complained about having to move stuff out from under the sink.

Once I finally got ahold of the warranty company, I was told my cash-out would be $90. Not even enough to cover his fees, let alone any to the faucet. So, I called Ideal and told them about my conversation. The woman I talked to kept insisting I contact the warranty company, but she was too dense to understand that the technician is at fault, because he told me it would be enough to cover his fees to install it. I used no bad language, but she threatened to hang up if I continued to argue with her.

Finally, I just gave up and put a stop-pay on the check I gave the tech. I'll let them sue me for the check, and then I will waste their time and money trying to collect on it. I might even take them to small-claims court, just in principle.

In short, DON'T USE THIS COMPANY!!! If you have a home warranty, tell them you WILL NOT do business with this company, and insist they send another company. I wish I had done this before I called my warranty company.

Cecilia B.

2/17/2020

Came home to a leaking water heater. Called ideal services and Claudia helped me getting a same day appointment. Jonathan (the plumber)came, but had to return the next day to replace my water heater and got the job done with no problems.I was most impressed with how polite he was and how careful he was to clean up and didn't leave a mess. I highly recommend ideal services!

T S.

10/07/2020 12:00:00 SA

We had a leak in our upstairs bathroom. Dwayne came ahead of schedule, promptly diagnosed the issue, and fixed the leak. He was prompt and professional.

Michael K.

8/27/2019

DO NOT USE THIS COMPANY UNLESS YOU ENJOY WASTING YOUR TIME, MONEY & YOU WANT THE SITUATION TO BE WORSE THEN IT WAS BEFORE THEY ARRIVED!! If I could rate them a zero I would have but YELP makes you give at least a one star for some reason.

How I wish i would have checked the Better Business Bureau website before engaging this group! 24 complaints over the last three years. About to be 25 complaints to the BBB, along with a complaint to the State Contractors Board and I will be filing in Small Claims Court to sue them.

There inept plumber misdiagnosed the original issue, no showed me three times (they already had my money) and then forgot to cap a water tank when he had to leave and could not complete the job. Since David the plumber did not cap the tank, an aggressive leak occurred under my kitchen sink creating water damage. There phone staff, specifically Robert could care less about my situation.Took them three days to come out and dry it out. A week later they demo it. They no show me again yesterday when they were supposed to reinstall cabinets and then they call and said they want to charge ME to rebuild the cabinets and do more work because they don't think it should have gotten this wet and spread so much. Maybe because you let it sit for 3 days without taking ownership of the issue.

The owner, Ron Madruga Jr wont accept phone calls. His staff says he does not take calls after 5pm and he heads to his Utah house on the weekends. It's a 24/7 company but you can't get anyone with authority on the phone. I see not getting calls back is commonplace in their Yelp reviews as well.

Terrible company. Luis the GM was clue less. Jena the supervisor is always in a meeting and even if you can get her on the phone, it's just lip service. Thank god I detailed every visit, every call, every no show, and every work order they left at my house so when I sue them I have everything I need. Certified demand letter from my attorney is on the way.

Crooked outfit with no moral integrity. They caused the leak. They demo'ed my cabinetry. Now they want to charge me? Doug who heads up restoration sounds like he wants to do the right thing. As a matter of fact, he sounded pained to tell me the owner wanted to charge me. Doug time to go work for someone who has ethics. You seem like a nice man. Ron I will see you in court.

Bridget L.

3/26/2018

DO NOT USE THIS COMPANY AT ALL. INCOMPETENT! Horrible service.

I scheduled an appointment with Monic Ortega on Friday to go out on Monday for our fourplex to have a water heater replaced. Sent out 24hrs notice to our tenants and even had our vendor to turn off the water valve as they are not allowed to and come to find out Joe just got there at 3:05pm!!!! They told me it would take 4 hrs to do the replacement which the said appointment (11-3) was suppose to cover!!! How are you going to schedule an appointment and get there after the arranged time?? Now they do not want to go back and replace the water heater and have wasted our time and money! If there was an option to give zero stars I would!

Anthony P.

6/22/2018

While researching this company, as the designated provider from our home warranty company, we saw several bad reviews. And, admittedly, we were skeptical of their ability to perform the repairs as required. Both the water heater and the electrical systems were having issues.

We have since then determined that the negative reviews are not a result of Ideal Services, but a result of the home warranty companies.

Ideal does not make huge profits by sending out service technicians and charging for $75 service calls. It seems to us that Ideal would like to determine that repairs are indeed required, and subsequently do the work! I had seen comments to the effect that the service technician came out and told us what we wanted to hear. Only to be denied the repairs by the warranty company.

Ok, so that seems reasonable. Right? The technicians are there as an extension of the customer service department and are not decision makers on what does and does not qualify for repairs. So, why not be as positive to a claimant as possible?

And so this leads to the repairs! The water heater! Not covered: The gas line, sediment traps and earthwork straps. Fair enough. This is no fault of Ideal Services. And we did have to pay for those items even though the water heater was covered.

The electrical: Not covered: Outlets, switches, worn or damaged fixtures. Ok, I'm down! No fault of Ideal Services. We replaced those on our own at minimal costs.

That being said, here is what Ideal Services can control: The courteousness and professionalism of their technicians, their timeliness, their appearance, their service vehicles, as well as the over all customer service that they provide. And, in our experience, all of these were positive experiences.

Although I was not present for the water heater replacement, my daughter told me that the technician called her with notice of his anticipated arrival time. And he arrived as promised. The replacement was done in an hour. The technician cleaned up the mess and hauled off the old water heater. He was pleasant and courteous to my daughter, who is the homeowner.

As for the electrical technician, with whom I met, Steve, he arrived on time and did the repairs quickly and resolved the issues. My daughter now has power, lights, and her security system is fully functional.

We gave both technicians 5 star ratings on their sheets. Admittedly, these two guys were not going to win any personality awards! But who cares? They were there to do jobs and they did them. On time as promised.

So, in conclusion, we are also giving the overall experience 5 stars!

As a representative of a company that has a tremendous emphasis on great customer service, I am always careful and honest in our Yelp reviews. If we do have a problem, we try to address them with the company first, before we leave a negative review. So, in fairness to Ideal Services, I researched the warranty company, their policies and restrictions on covered services, before we had work done. This was a result of reading the negative reviews that Ideal Service has. And we came to the conclusion they were not entirely responsible for the negative things people said!

Please take the time to do the same! We recommend Ideal Services going forward and would use them again in the future.

Thanks for listening.

Robert T.

8/31/2020

If I could leave a zero-star review I would. This company is the worst company I've ever interacted with and I used to be a contractor.

This company was supposed to come out on Saturday morning through my home warranty. When I called them they told me that they wouldn't be able to get out until Monday or Tuesday at the earliest unless I was a priority case. I called my home warranty back and it was upgraded to a priority case because the AC is not working and Las Vegas when it's over 100° outside. It was hotter inside my house than outside. I get a hold of them again and they told me that even as a priority case they'll be lucky to see me until Tuesday. I told them that's unacceptable and explain why they had been told earlier. she puts me on hold comes back on and says I can have somebody come out. The person gets out here and tells me that they can't fix it until Monday because they have to order a part. And that that's just the best that can be done.

Seeing no other option I accept that reality. Monday comes around I call them at 8:30 they tell me they're trying to find the part. I should hear back from them within an hour. I called them back at 10:00 a.m. they tell me that they still haven't been able to find the part and the parts person is out of the office. I called back at 12:30 I'm informed that the person is on lunch and they have no notes on what's going on with the part. I called back at 2:00 and I'm told that they had ordered the part earlier in the day and that they had told me that. In fact they had told me that they weren't able to find it. I was told in a very condescending manner that I was told that it just hadn't come in yet. I was assured it would be in by 3:00. I called in at 3:30 and I was told that I did not come in yet hopefully it would be in tomorrow the next day. When I pressed for more information they said that the note says they were in communication with the vendor which means that they had ordered it. I asked for verification that it was ordered and they said that it's just showing that there's communication but they don't have any time frame of delivery or any further information. When I asked if they could see when it was ordered or when it was supposed to come in I was told that it just showed that they had contacted the vendor. It is over 100° in my house and I am talking to a receptionist who refuses to do anything other than look at incomplete notes. at the end of the conversation his recommendation was that I call my home warranty company back because they didn't think that they would be able to help me any longer. My question was when they had they helped me to begin with. I called two different AC stores in town and they have the unit in stock ready to be picked up. I offered to go get the unit for them to install in the AC system and I was told that they weren't able to do that.

Jessi B.

10/31/2020

Unbelievable POOR customer service. I have a home warranty with First American Home Warranty. I placed a service call about my garbage disposal. I called on a Sunday and scheduled my appointment for Friday 10/30/202. I was given a window of 8am - 12pm. I get a 7:15am call to let me know my Technician was overbooked and my appointment was moved to a window of 12pm to 4pm. The technician Kyle arrived and determined that he did not have the correct size disposal and stated he would return the next. I called the office and spoke with a non-caring male that stated he would reschedule me for Monday between 8am - 12pm. I explained that my appointment was scheduled with a four day time frame because I'm not home Monday through Thursday. He then rescheduled my appointment for the next day 10/31/2020. My Technician Irwin arrives and the first thing I say is what happened the day before and asked if he had 1/2 disposal. He said yes. 3 minutes later he is telling me that he too only has the 1/3 disposal and will need to drive back to the office to get the correct disposal. RIDICULOUS!!!!! I called the office to see if Irwin will really be coming back to install the disposal this date. I spoke with a very friendly and professional male, Lemuel, who assured me that Irwin will return today. I would NEVER recommend this to anyone that needs a plumber. I also be sending this review to First American Home Warranty. I think they should rethink having this on their of vendors. Sincerely J Brooks
UNHAPPY CUSTOMER!!!!

Yaritza V.

03/01/2020 12:00:00 SA

I want to give juan from restoration a shout out. My kids decided that making a whole in my wall was the way to go. Juan came patched the whole in my dry wall. He was super nice, respectful and most important he was on time. Being on time is the best first impression. Because of juan is the only reason why ill use ideal services again. Thank you juan!!!

Kimberly W.

03/02/2019 12:00:00 SA

I would give zero stars for the simple fact I was lied to by the owner of this company.

I have a home warranty. I call them to open a claim for my water heater leaking. They send out this company. They look and see that i need a new water heater of which my water heater is under a warranty still. So a day or two later my home warranty company calls me to tell me that they will cover everything but the modifications this company claims they will have to do. I was like what modifications? They couldn't answer so this is where it goes all bad. The owner of this company call me to explain. The owner lied to me as to why they had to do the modifications. He said two of the modifications is because the water heater that was under a warranty still was old and they would not be able to replace it with the same one so that's why they had to change the lines. So when the guys that worked for him brought the replaced tank I walk out in my garage to the same water heater. And his employee told me that it's just company policy to replace. And it's not really a modification. Not what the owner told me. It's bs. What I had there was fine and I didn't need to spend $355. My cost to the contractor not covered by my home warranty. The home warranty company paid them $710. So you mean to tell me it costs over $1100 just in labor and replacing a few lines. What they call modifications . No one I know has ever spent anything but there deductible. The problem at that time was it had been almost a week since i believe the leak started to when this got fixed and no longer had hot water and the leak was really bad. So i didn't have an option but to get this fixed at that time. This company is not an honest company. I would never recommend them to anyone here in Las Vegas. And will let everyone I know and considering I am in the Real Estate Industry and have a father who was a builder for 40 years and I no dummy to construction. To never use them. And I will post this on all my social media and tag all of my agents and home owners.

Marsha M.

12/03/2020 12:00:00 SA

Ideal services was sent to me by my home warranty company to unclog 2 sinks and a toilet. I talked with them the same day as the claim and they came out the very next day on time. The plumber Dwyane was very professional and friendly. He wore a mask and gloves and explained each step of the work he performed. He fixed all of my plumbing issues and left the area clean. Dwyane is a good representative for this company and I highly recommend Ideal Services.

Catherine S.

6/28/2019

Worst plumbing company. Employee pocketed the money for the service call they did at my house. And they can't do anything to help me when I payed the guy cash. So beware guys they will ripped you off and worst part they can't do anything to help you.

Keith B.

2/17/2020

Several times recently, all of the smoke detectors at my daughter's went off at once. One time, despite all of my efforts to locate the problem, they did not shut off for 40 minutes! I called my home warranty service and Ideal Services responded within 2 hours to set up an appointment. Julio arrived when he said he would and diligently checked out all of the smoke detectors, some of which are 15 feet up on vaulted ceilings. Julio found and replaced the defective detector and tightened up several other loose connections. When finished, he made sure everything was cleaned up. Julio, who was very friendly and professional, is an outstanding representative for his company. Great service!

Dennis B.

12/05/2020 12:00:00 SA

Installed water treatment without a bypass valve. Failed to properly wire a SEERS 16 air conditioning unit. Poor follow-up. Paid other company $600 yo fix mess.

Robert M.

06/11/2017 12:00:00 SA

This review is for Ideal's plumbing services. Wow, if I could give the plumber, Joey Gonzalez, 6 stars I would! Super professional, patience, and efficient. This guy was just awesome! Quickly diagnosed the problems I was having with my toilet and repaired it all a very reasonable price.

I can't say enough how much I appreciated Mr. Gonazalez services. Next time I need a plumber, I'll be reaching out to Ideal and requesting Mr. Gonazalez .

sara g.

10/07/2019 12:00:00 SA

This company is TERRIBLE. They came out 5 times in 45 days and could never figure out what was wrong with the hot water in the master bathroom. Today another company came out and figured out and had the issue fixed in 5 minutes. I went 45 days without hot water in the master bathroom because of these idiots. They really should not be working with the home warranty companies. If only they knew. I would not recommend Ideal Services to my worst enemy.

Antoine B.

10/31/2019

This probably the best services in a long time! Edwin Pena your worker was extremely nice and educational! Thank for the excellent work and follow up

Daniela M.

1/31/2020

Love loved the services Ideal did for me. From Claudia in the office to Luis F who came out. It was all around amazing!

Vicky D.

6/15/2019

This company is awesome. I've used them for both plumbing and electrical work. They were very prompt and professional. And they answered the million questions I had. I'm a woman and just bought a new house so there are things I'd like to learn about. With both my plumbing issues and the electrical ones, the technicians took the time to explain. I really appreciate that. I can't remember the plumbing guys names (they were great), but Nathan came out for the electrical. He was very helpful and polite. I highly recommend this company.

Patrick P.

11/12/2020 12:00:00 SA

Very unreliable, the people that work in their service center are not accommodating. I confirmed my appointment and they called me twice which I got a missed call; then when I called back within 10 minutes Brittney said they need to re-set the appointment because I did not answer. She lied about calling me 3x when my phone missed call log shows two missed calls. The tech came a week before to fix the toilet and decided to just adjust something that is already broken. He seemed lazy and was in a hurry to leave so the usual short cut job and said he would also need to order a part for my leaking shower head which will take 3-4- days. Their working attitude is really bad and do not care about their customers needs. I will NOT do business with Ideal Services, just the tech was already lazy about replacing the damaged part inside my toilet bowl that controls the flushing water. He chose to adjust something that is already broken and just to prove to him that it's still not working. They are not accommodating at all - very poor customer service. I requested my home warranty to get me another company that's more reliable than these people. They should remove this company from their list of contractors.

Judsen G.

10/12/2016 12:00:00 SA

Ideal services was sent by my home warranty company, Fidelity National, to address a corroded and leaking water heater. The tech was friendly and after inspection decided that the heater should be replaced. I was quoted $355 out of pocket for necessary modifications

$125 for a new Gas line ($20 at home depot)
$105 to shorten my vent as the new heater was taller than the last (free, move two screws)
$125 to modify the drain line to reach the T&P valve on the new heater. (unnecessary)
-------
$355

I knew these prices were high but it still made more sense than taking the buyout from my home warranty and installing a new unit myself.

While inspecting the new unit that was to be installed I asked the tech what the plug was for that was in the same location as my old heaters T&P valve. He told me it was for a water re circulation pump and was not able to be used for the T&P valve. I believed him and left him to his work.

As he was wrapping up I found and began reading the installation instructions for the new unit. The instructions showed that the T&P valve could be mounted either on top of the unit (which required modification of my drain line) or on the face of the unit in the exact same spot as my previous unit.

I brought this to the Tech's attention and told him that I would not be paying the $125 for the unnecessary modification. He put me on the phone with his supervisor who insisted it was against code in install the T&P valve on the face of the unit as had been done on my old unit. I immediately researched codes which do not specify which port is appropriate for T&P installation. The supervisor then agreed to remove the charge for the T&P modification.

I paid the inflated pricing for the new gas line and the shortening of the vent because I realize their overhead and assume that Home Warranty pays them a significantly reduced rate.

I hate being lied to and that is exactly why I disputed the cost of the T&P valve modification and will refuse to allow Ideal Services back in my home.

Ana F.

2/27/2020

Claudia at the office went above and beyond for me, she was able to answer all my questions. Miguel the plumber was great and very knowledgeable, you could tell he had been doing this for a long time. Thanks for hiring great people! I highly recommend them, I am happy with their service performed.

Ashley J.

1/15/2019

This company is poor. The home warranty sent them out, Initial appt time they call me and I don't answer as I am busy right at that moment. I call them back with in 10 mins they say the tech has already left and I have to re-schedule. I asked why didn't they RING the DOOR BELL. The response was they DON'T RING THE DOORBELL unless there's a note to do so. I re-schedule the tech flushes my 3 toilets and run my faucet for about 1 min. Then tells me my toilets are old and need to be replaced but he has to talk to the home warranty. I haven't heard from them since. I WOULD NOT USE THEM. I AM CALLING MY HOME WARRANTY TO BAN THEM AND CHANGING MY HOME WARRANTY TO A DIFFERENT COMPANY FOR EVEN DOING BUSINESS SUCH A COMPANY AS THIS ON.

Phil L.

10/21/2020

Dwyane called 10 minutes before the appointment, arrived on time . He greeted me, and took 2 minutes to identify the problem. 5 minutes later the problem was fixed. Thanks!

Lillian D.

6/23/2020

I should have written this review in June, 2019! Now I have more to say.They started a mold, remediation and restoration project in my kitchen on 4/22/19. My entire kitchen wound up being torn out. My refrigerator was at the foot of my stairs. My stove, built-in microwave and dishwasher were in the garage. The tile counter tops were knocked out as was most of the peninsula with the sink. All of my cabinets were pulled out. Eventually the tile floor was pulled out. Since they were doing all that I also hired them to upgrade my kitchen so I didn't have to find another general contractor. This meant new tile floor, repainting all my kitchen cabinets and adding quartz counter tops. My initial estimates from Ideal were high. I renegotiated pricing a few times but something would happen that was not on the original estimate would be added on. This job was only supposed to take 4 weeks and it wound up taking 8 weeks. I kept asking them to let me know when I should order the materials and new microwave. I did the shopping and paid Granite Expo separately for the tiles and quartz slab materials and paid Brooklynn Stone to fabricate and install the quartz slab. The microwave was paid for by me to be delivered and installed by Best Buy. I was working full time but my retired sister was home when needed. My sister does not drive and uses the bus to go anywhere. The first problem I had was they would tell me what time they would be here and very rarely did they show up on time. Then there were days they did not show up at all. I often called and emailed begging them to please have the courtesy to call or text my sister to let her know if and when someone is coming. Otherwise she would be sitting in the house all day long. Sister often had to call them to try to find out and listened to the various excuses of they had another job to go to or didn't see anyone was on the schedule to come or I wasn't their only customer. They went from coming everyday from 4/22 -4/30 then 5/3, 5/4, 5/6, 5/7 always saying they would be here tomorrow. Then they didn't come back until 5/17, ten days later! The floor tiles were installed by June 1. All my cabinets were repainted and reinstalled by May 31. My over the stove built-in microwave was delivered and installed by Best Buy on 5/29. My quartz counter top was installed by Brooklynn Stone on June 5. Then I couldn't get Ideal to come to install my sink and garbage disposal until 6/10 and my dishwasher until 6/12. The final inspection was done on June 14 and I paid Ideal Service a total of $11, 596.79 and an additional cost of $4,890.07 for the materials and labor I paid for directly for a grand total of $16490.86. I am now a 70 year old woman with COPD and am on oxygen 24/7. My sister is 69. Only a few months after Ideal was done, two of my kitchen drawers fell off. The face frame sockets that hold the drawer roller bracket in place broke off. My sister and I were able to purchase new ones and install them ourselves. Less than one year later, in early May 2020, another drawer fell but neither one of us were able to maneuver our bodies into replacing these face frame sockets as the shelf below was not removable. I sent them an email as well explaining in detail what happened. I emailed to ask if someone could come by for about 15 minutes to screw theses sockets in. I finally called and sent another email on May 28 and they responded by saying the owner, Ron, told me to contact the cabinet manufacturer. I sent a second email on May 29 reminding them the cabinets were manufactured over 26 years ago and they no longer have responsibility since Ideal is the one who removed my cabinets, took them to their work shop, painted them and reinstalled them. I said if necessary, I would pay whoever came. I called a few times and the answer was still the same. Ron would not budge. I then tried calling the cell phone number I had to see if I could get one of their workers to come over on their own time and I would pay them if necessary. One of their employees told me he wouldn't charge me, kept saying he would come tomorrow and never came. He finally put me in touch with another employee who did the same thing. My last phone call with that employee I told him I found another handyman who would do the job for $45.00 and he said that it was a good price and just to hire them. Why tell me you would do this for me and even after telling them I would pay them they could not just say they were not interested?Ron never once responded to my emails even though he was copied on them and never returned a call. After spending so much money with them, it was nothing for him to send one of his employees over for a job that took a total of 15 minutes. I wish I would have read all the reviews about this company before hiring them!

Marcelo R.

4/14/2020

Ridiculous company ! I'm telling you to please do yourself a favor and stay as far away from this company as humanly possible. Incompetent, poor customer service, and crooked. I have HAD to deal with ideal services (nothing ideal about them BTW) because of the home warranty company I have (which is not much better) and I have NOTHING positive to say about there services (more than once)... always trying to gouge you for more money that's not covered by the warranty ..... so sorry if you're stuck dealing with them.

Joey F.

04/11/2020 12:00:00 SA

The worst service and customer service I have ever received. This company does not value or respect their customer's time. They also flat out lie to customers and treat their customers terrible. Spoke to a man Ron who was nice the first time we spoke, but after speaking to him again he was rude and flat out lied to me. Please stay away from this company. We should be able to give lower than a 1 start for this company.

Chrissy L.

12/09/2016 12:00:00 SA

Truly the worst customer service I've experienced.

When we scheduled, we were given a 4-hour appointment window. I cleared my schedule to be home the entire time. Day of, during the window while I was waiting at home, they called my husband at work while he was seeing a patient and left a message saying if he didn't return their call within 5 minutes the appointment would be cancelled. He called back 15 minutes later (as soon as he saw his phone) and they informed him the appointment was cancelled but could be rescheduled for 5 days later. We were never informed of the strict stay by your phone policy. It just seems absurd that they didn't even come to the house, and within a 4 hour window they give a customer 5 minutes to call back.

Customer service resolving the issue was dismissive and unapologetic. I truly don't understand their business model. I get that they don't want to drive all around town showing up to empty houses when people forget appointments. But maybe do a confirmation call the day before or even an hour before. Allowing only 5 minutes (within a 4 hour window) is ridiculous.

Barry S.

06/06/2020 12:00:00 SA

I had them come out for an estimate to design and install a 60 inch fireplace mantle and base. After not hearing from them in a week I called again and spoke with a seemingly pleasant young lady and she assured me that they would get back to me with some designs. Well to say the least that never happened so I guess they're just too busy or perhaps my money isn't good enough for them.

Mike F.

4/24/2019

Terrible communication was given this company through home warranty. Gave me an appointment for 11-3 time block and also the name of the tech that was coming which was the same tech they sent the first time, was never called and no one showed up the day of appointment. When I contacted them they told me I need to contact the home warranty which I did prior to the appointment which is why I called them and was able to scheduled the appointment in the first place. They told me I need a new work order but this was a recall on the service they performed a few days ago because they were unable to fix the original problem so it shouldn't need a new work order for the same problem. They claim they don't have any record of the call which makes no sense because the call was recorded.

Dave C.

4/30/2020

I had an appointment with IDEAL SERVICES between 2PM - 6PM. I called at 6:20PM to see when they might be showing up... 'Oh, looks as if we forgot to schedule someone for you' was their reply.... BEWARE.. DO NOT USE...If there was a lower star to give them, I would.....

Don H.

1/26/2019

The worst co on the planet with the dummest techs in plumbing & electrical. The electrical tech, I use the term lightly, was a total idiot who I asked to leave.

MiFaby R.

10/12/2016 12:00:00 SA

I hate the Customer Service and more that they tell you they will stop by 8-12 ! Specially when you request if they can come first, early morning, cause you have to work ! And then they contact you 11:50 to tell you they are in there way ! Plus the time they will take fixing the problem !!!!!
This is the second time they come cause the service they perform isn't working properly !!
After all this is not an Ideal Service.

Joni M.

4/18/2019

No stars....I think Home Warranty companies should delete this company out of their systems. They were recommended by Home Warranty for plumbing and I even spoke to them directly about our issue and they said they can service it.
The guy they sent out NEVER said they wouldn't service it. Then I get a email next day from Home Warranty they are sending another company. This is the only way I found out they didn't want to do the job...
Bad business ethics.

JR J.

5/22/2020

This company not trustworthy. The so called Plummer fixed shower cut a hole on the dry wall and said insurance they can't close it and home insurance need to send them a separate work order. You cut the drywall that is your responsibility to fix it after you do the job. No more that after 25 days shower still leaking this company has the nerve to say it was from forcing the shower handle. Had another Plummer check it and they said previous Plummer did not secure the handle correctly from where they cut the drywall. Horrible company not trustworthy and will not admit to there mistake. A company that stands on their work should fix it if they have made a mistake. Horrible communications beware of this company will take your money. Look for a more trusted company who will do it right the first time. If I can grade these guys a zero I would. Other Plummer took pictures and explained exactly what was wrong and why shower was leaking. He's actual word was They should take the Plummer license who did this Mickey Mouse job on your shower. Spend little more money and find a better company to take care of you. Again beware of Ideal Services no good.

Danny B.

04/04/2017 12:00:00 SA

I called them to replace the bathroom faucet and shower heads in both of my bathrooms. The service tech called when he was on the the way. They showed up during the window they promised and the tech took 2 hours to do everything. No issues what so ever. This is the second time I have used them and have never had any issues. I would totally recommend them to anyone I know.

Me M.

04/02/2019 12:00:00 SA

If I could give a -500 star I would. This Company sent an incompetent worker who had absolutely no idea what he was doing. He ended up leaving wires exposed in several places, we ended up having another company come out to fix the issue. They figured it out immediately but because of this company messing with the wires so much it ended up being a much bigger job. RUN don't walk from this company.

James D.

10/23/2019

Ideal Plumbing Service did my Plumbing fixing faucets. Myhomewarranty held everything up because they had to supply the parts. I could not blame ideal for the delay because it was not because of them. They did good work and had it fixed in no time. I would use them again. I would have given them 5S except because of the delay caused by my home warranty getting the parts.

Daniel K.

10/05/2018 12:00:00 SA

I just had Martin from Ideal services at my house for a home warranty diagnosis of my air conditioning. He was not interested in resolving the issue. He spent 10 minutes here and told me he smelled no burning smell. My wife and I smell our AC unit burning up every time it turns on. I asked him to stand by the vent, which he did. Then when he smelled the smell he shrugged his shoulders and said. Doesn't matter, there is nothing wrong with your motor. Nothing could be causing that. When I called the company and asked for another technician they said it would cost me more money to have someone else come out. They made sure to assert that if they found no issue, I would still have to pay. It sounds like a good time for a Yelp review. Not surprised to find out they have a two star rating. Why is Fidelity National Home warranty using this company?

Lauren I.

6/17/2019

I was connected to this company through my home warranty company. The electrician that came out was really nice and helpful, he did a great job. The plumber that came out was the opposite. He barely looked under the sink- said he couldn't do anything until talking to our home warranty company which was closed because it was Sunday and left. He then let the home warranty office know he needed to put in all new plumbing so that there would be a clear out valve and that is not covered by the warranty and that would be 600 dollars. I got a second opinion and within ten minutes and 75 dollars later the sink was fixed. I would never recommend this company because they seem pretty sketchy.

Jack M.

8/29/2017

My home warrenty company sent these guys out. They fixed nothing and still told the warrenty company to charge me after 3 days of waiting whith no A/C in the middle of the Vegas summer.

Boooo!!! I can't reccomend these folks. If your home warrenty company sends these guys out, ask for another provider.

Tonya L.

8/20/2018

RUN! Our warranty company has sent these guys over many times but their entire company is incompetent. The office says they know how to work on A/C, shower fixtures, water heaters, when the techs show up they don't know how to fix anything. They couldn't even clean the main drain, even sent out a second truck. Also they claim 24 hr help but after hours is just a answering service that dose nothing more than a recording would do except half the time they dont even answer the phone. This company needs to be shut down.

The G.

8/30/2020

So Dwyane was incredibly professional. Super knowledgeable and fast. Can't say anymore good things about him. To bad the scheduling department wasn't that great. Based on my work schedule, I could only have this repair done on Sundays. He came on July 26th or July 25th and assess the siutation and was suppose to come back the 16th of August which was a sunday, that didn't happen. Im sure it had to be the scheduling since he doesn't control that. So now it's the 30th of August and was done with in 15 mins. Hopefully I won't have to see him in a long time, but if I do I will ask for him.
His son Nate also came today to him and it was alot faster with the both of them. Both guys are great. They also showed me what was wrong with the last guys who did the work before I brought this house in Feb 2020. I hope these guys get a bonus or something. While the company doesn't have the greatest of reviews. He choose them ask for Dywane and his son is a electrician, so ask for his son nate. Good people.

Wayne W.

02/03/2017 12:00:00 SA

A quote Perfect Job. The electrician did his job and now another $250 to fix the hole he made. wow.

Albert M.

11/08/2018 12:00:00 SA

I've had ideal services come out to my house on two separate occasions for plumbing issues covered under homeowners warranty. Both times I dealt with technicians that were nice guys very polite and professional but both times I had to have a second opinion and have the job done by a different company who seemed to be more knowledgeable and better prepared to get the job done. I would recommend anyone thinking of hiring ideal Services to get a second opinion before going forward with using them.

Clifford R.

06/03/2016 12:00:00 SA

I was taught to say nothing at all if you have NOTHING good to say. But I can't let this go without at least giving this one star rating an answer for others to follow.

Less than 3 years ago I had a water heater replaced by Ideal Services. The water heater in question went out and I was told by home warranty that the water heater was still under manufacturer warranty and that I needed to go through them.

I called Ideal since they installed this leaking pile of crap (Bradford White water heater ) and when the tech comes out and tells me they can't get to it till the next day... and that even though it's a warranty replaced water heater the labor and hardware changes were going to run me almost $500.

I went with another plumbing company and got a Rheem water heater installed with ALL changes in hardware with labor for $125 more. Now tell me what is wrong with that picture? I cannot give them any kind of recommendation to do any kind of work. This is my first one star review.

Mike R.

7/16/2020

Setting up a service call through our home warranty was quick and easy, and once they reported the work order to Ideal Services, we were given a very quick turnaround appointment as it was critical to get power restored to our AC unit during the peak summer date. Nathan was prompt and efficient in his task to replace a circuit breaker, and tested it to ensure everything should be in working order. Thank you!

Andrew P.

4/14/2017

Riley was more than amazing. He was efficient/ on time / very knowledgeable on the electrical issues/ he had a can do attitude and was very pleasant.. he went above and beyond what was needed. We have had a lot of warranty repair companies come out but this was the best tech / that we have ever had come out.. thanks Riley and ideal
Services ..

Phelan C.

10/24/2019

I was very disappointed with the way ideal services handled the install of my toilet. I called to get a price on how much they would charge to install the toilet and was told a reasonable price that I agreed to. Upon installation I was called and gouged for more than was quoted and agreed upon. I told them that I never agreed to that price, so they said if I didn't pay it they would come and remove the toilet, and take it back to Home depot where I purchased it on my Home Depot Credit card.
I think that was a very unethical way of handling business, and I will never use them again. I was told that the person in the office dropped the ball, and should have told me what the cost would really be. Very unhappy customer. I suggest you probe for hidden cost when deciding to use ideal services. From another review They are after the $ straight up

Ch A.

06/09/2016 12:00:00 SA

Aaron was awesome! He not only called to give me a time, but also followed up with a call to let me know he was running early! I was so impressed.

He fixed our problem within minutes, and gave me all the information and a quote for another repair that is needed...who does that these days??

He was polite, punctual, and explained everything to me in terms I could easily understand. He's been doing this for a long time, so let's be honest, I was lucky to land him on our first plumbing issue.

I will use him for everything, I can assure you.

Mary C.

10/20/2020

Dealing with this company was a complete nightmare. Our water heater was leaking and our home warranty company sent Ideal Services to our home. Ideal told the home warranty company that there would be a cost of $360.00 for some items not covered and we agreed to have the work done. After we waited all day for them, they suddenly told us there would also be a charge of $960.00 for a custom water heater stand. Avoid this company, they are scammers.

Christina C.

12/30/2018

I was directed to use this company for an electrical and HVAC repair through my home warranty company. Our heater was out for a week and we had 2 vendors out before Ideal came. I was impressed with Tabitha who answered the phones back and forth and worked with my warranty company to get the multiple work orders approved and scheduled both her techs the same day! Matt was the electrician and he was able to make the repair quickly. Edwin P came shortly after and quickly found the heater wasn't working because of a previous vendor wiring incorrectly. Our heater is now working and I'm thankful for their professional attention especially after dealing with 2 companies earlier in the week that were nightmares to reach after the holiday and techs that were not able to repair correctly. Thanks again

Bill H.

7/23/2020

Edwin was fast at diagnosing and very nice to work with. He showed up on time and explained things about air conditioner. Very nice man. Would use him again.

Wilneka S.

7/22/2020

Thank you! Justin was amazing and efficient. Fixed my light issues fast and he was very nice and respectful.

Danielle H.

10/13/2020

This buisness is criminal! They are lazy, never finish their work, they are always in a hurry, terrible communication, and they have zero integrity! Our home warranty has dispatched these criminal to our home several time with the same results, trash! Avoid at all cost!

Jessie L.

7/28/2020

I had my Garbage disposal replace, Dwayne and Gabe are wonderful, they replaced my disposal so quick and very professional. Thank you again

Mo S.

8/15/2016

My home warranty company always sends them. They have been ok with things like garbage disposal or dishwashers. But NO clue what they are doing with the AC. I live in LV and no AC for 10 days at 110 degree weather is not acceptable. They have excuse after excuse. Their customer service is beyond terrible AND there is NO manager to talk to.
I say avoid them like the plague.

Scout V.

05/08/2018 12:00:00 SA

Run --- with your wallet --- away from this company.
Their word and work are worthless.
They sent a youngster out to do a simple lighting repair: replace a dimmer switch. They botched it. They installed a bright green industrial light switch instead of a proper residential switch. (It's all he had on his truck.) They agreed to come back and replace. But when I called to schedule they said I would have to pay a new service call. Pay double? I think not. IDEAL SERVICES ARE THE WORST!!!!!!!!

Michael J.

4/27/2019

Edwin saved my life last winter when the heat failed. A different HVAC company came in and said it couldn't be fixed, Edwin diagnosed the problem in minutes and fixed it right away. Ideal will be my go to vendor from now on. Excellent service, excellent staff.

Steven N.

6/13/2018

My Home Warranty company sent me to Ideal services. I have since requested that they no longer use them, and exclude them from consideration for future service. My Waterheater Leaked all over the garage and needed to be replaced on Wednesday afternoon. After placing a service request I contacted them repeatedly to see if they had received the work order.

Some two hours later they finally called me back telling me that the soonest they could send someone out was Friday Afternoon 2 to 6 pm. They said that since it was not an Emergency that that was the soonest they could send someone to look at it. I called the Warranty company, got them to expedite the service. At 7:40 pm I called them again since they told me they close at 8 pm. Spent another 20 minutes on hold while the girl tried to find someone to come over tomorrow. While on hold the Phone rolled over to the Owner Ron. He told me that they were now closed and that if it was an emergency they would get someone there Tomorrow. 10 Minutes later the Girl from dispatch calls me back and says they can have somebody come over by 6 pm tomorrow.

I called the Warranty company again explained the issue and to have a different company dispatched tomorrow to replace the water heater (which is about a 30min job).
Short story - don't use them. The customer service is nonexistent. I don't want anybody this incapable or too busy working on my home. Look at the number of poor reviews before you use them and if your warranty company sends you to them quickly request another service provider and to exclude them from consideration.

If you work for a Warranty company please consider the bad name and difficulties this provider will give your company. It takes a great deal of time and irritation to make a negative review. My intent is to save you the client time and frustration not to mention money using substandard service providers. Good Luck!

Roi P.

7/22/2016

This company really don't won't to help you.
They will tell you everything just to avoid the service they will tell you we going to send you a different company that can help you just to get more money from your pocket.

My advice don't work with them !

Zack D.

03/09/2018 12:00:00 SA

the terrible reviews speak for themselves. customers dont write bad reviews because these guys are great. the company has a terrible schedule policy of giving people 4 block hours of your time on the initial visit and also the follow up. i cant imagine how they stay in business with so much time wasted.

i called on monday and they didnt have anything until Thursday. guy shows up and looks at breaker to determine he has to replace a few. okay. fair enough. i thought he would have brought the tools in that enormous van to do even this simple of a job. nope! he was there at most 10 mins and the follow up has to be with same technician which we had to schedule for 3 days later because hes off weekends!

what the heck?!? he should be able to communicate the issue with whomever is working the next day. not make the customer wait another 3 days and have another 4 hour block of time committed for an issue that takes 10 mins to fix because hes off.

choose your company wisely.

Tamara V.

07/05/2020 12:00:00 SA

Kudos to their hvac technician Luis, he did the repairs of my ac unit. He's very professional and take his job seriously. He's a good asset to their company same as for their customer service clerk Britney. She's always very pleasant over the phone.

Jeff M.

6/22/2019

Our water heater broke and my fiancé and I were stuck boiling water in a bucket to take showers. Not IDEAL! We ended up calling Ideal Services and they were fast to respond and flexible with our schedules. Randy was a stand up guy and did a great job installing our new water heater for a good price. I'm not sure why other ratings our so low, but we have nothing but good things to say about Randy and the team at Ideal Services. Plus, we have hot water again!!!

Heather W.

4/29/2021

This is absolutely a scam company. RUN FAR FAR AWAY. We paid this company to fix the power that was out to half of our home. The power would stay on for a day or two and go out. They came back 3 times and did not fix the problem, the power in the same exact area went out after a day. I was told by the technician I would have to pay another 400 dollars for them to come out again to diagnose the issue, I pulled out the paper with the warranty and showed him that the work is covered and this is the same issue they keep not fixing. I called the manager and she gave me the same run around. I asked for her boss to call me and have had no call. So now I am out 400 dollars and the problem is still not fixed. They are being reported to the better business bureau and the contractor licensing board. My advice, absolutely do not give your business to this company. They are not competent and are there just to scam you out of your money. Please don't make the mistake I did!

James S.

10/12/2020 12:00:00 SA

Called for AC service work. Luis was friendly and showed up on time, but could not fix the unit and said we needed to replace it. Two issues, we requested a break down of the service invoice, (which was much higher then originally quoted over the phone), and a bid for a new unit. Never got a return call after 3 left messages or a quote for the replacement unit. I would avoid this company.

Tatjana K.

4/30/2018

We have left work early FOUR TIMES to get our sink fixed which we have been stood up TWICE on top of them ordering the wrong parts and having to wait for that as well. Our sink hasn't worked in over two weeks and I am sick of waiting around for the plumber to NOT show up! I don't recommend this company!

Holly C.

2/15/2016

Avoid Ideal. My home warranty uses them for electrical.
They didn't bother calling me when my warranty notified them I had a claim.
I called them after about two hours and they thought they were doing a fine job.

They gave me a four-hour block for my appointment. They finally called 3 hours and 42 minutes into the block and showed up five minutes after the four-hour block had ended.

My porch light is in a relatively protected, enclosed area. The guy at Lowe's insisted my indoor bulbs are fine for it. The fixture has blown out three bulbs. The electrician insists it's the bulbs' fault, that I need an outdoor-rated bulb. But I'm the one who has to go back to Lowe's and tell the guy there that he's wrong.

They didn't fix anything. They wanted $140 to change two light bulbs and $125 to change an electrical outlet from which my hair dryer keeps falling out. I will be having this work done, and I will pay for it -- I just won't be using Ideal.

Of course, they took the $75 warranty deductible in addition to quoting the $140 and $125 to actually do something.

Definitely avoid Ideal.

Raymond N.

1/16/2018

Im am a former plumber with ideal services, i would not make any money unless i got your claim denied!! They paid me $118.00 for two weeks of work !! They don't care who they steal from. EARTH QUAKE STRAPS DO NOT WEAKEN.. WATCH FOR THE WORD MODIFICATION... . these guys who show up to your home make very little money until your claim is denied. Absolutely untrustworthy

Amy S.

1/25/2016

Excellent service from Ideal Services! My home warranty uses this company for repairs. From the lady who set up my appointment to the service man who fixed our plumbing problem, everyone was very professional and polite. Ozzy called me several times before my set appointment time and since reading the Yelp reviews that they would cancel my appointment if I did not answer I kind of freaked out. I immediately called back and said I was not yet home and said my appointment was not for another 30 mins but Ozzy insured that he was not canceling my appointment just was done early with another appointment and wanted to head over early. He arrived 15 mins after I got home and within 30 mins had our plumbing issue resolved. No complaints from me. Excellent service from a friendly guy!

Daniel T.

03/06/2020 12:00:00 SA

My toilet was making a lot of noise technician left and 35-40 min later my toilet was making a louder noise I call and kept getting the run around as to why my technician can not come back to my house I spoke with a man who claimed to be a supervisor then transferred me over to Trish who is supposibly Miguel's supervisor she said she couldn't do anything for me and hung up on me while I was talking I call back and speak to Kalena electrical dispatcher/restoration dispatcher keeps giving the run around not tryna help the situation even tho my toilet is louder than it was prior to technician coming out very unprofessional people who act like children who should learn a thing or two about business before they ruin the ideal services brand name

Mardi C.

8/25/2019

Ideal Services were referred to me by my home warranty company for an issue with my circuit breaker. Having had extremely poor service from my previous warranty company, I had very low expectations. I was completely amazed by both the customer service staff (who are friendly, funny and helpful) and the service I received from Luis. My electrical issues were diagnosed quickly and fixed and I am totally satisfied with their services.

Brittney J.

10/08/2019 12:00:00 SA

This company is trash. The technicians are inexperienced and have absolutely no knowledge of what needs to be fixed. It took them multiple times to come out and still could not figure out what was wrong. They didn't end up installing a pump on the water system that was never needed then closed the ticket out. I had to call home warranty to reopen the ticket only to be told they misdiagnosed the issue. Then to top it off, they sent out another technician that is a master at his trade. I almost pissed myself when he told me the job was complete and he doesnt know what is wrong. This is a disgrace service and should be immediately shut down.

Kimber K.

02/10/2017 12:00:00 SA

Super great experience with this company!!

Dion and David are awesome!!

Our furnace went out (of course during a cold snap!!), we had to deal with the warranty company first sending a less than qualified repair person here....and being jerked around for almost 3 weeks.

Finally after multiple calls and many harsh words, the warranty company sent Ideal.

They showed up and within 30 minutes or so we had heat!!
They were super pleasant and personable, joked around with us as they worked and even put up with our crazy dogs!

I used them again today, got an estimate for some electrical work. Henry and his helper (lol) showed up....had the same great attitude and they were a pleasure to deal with!!

I would definitely recommend Ideal, from the gal who laughed with me on the phone when I made the appointment....to the 4 technicians that I've met thus far....everyone has been amazing!!

Thanks so much!!

Mike M.

8/16/2019

My home warranty sent this company out to address multiple small issues I was having. I had a electrical wall outlet that wasn't working properly. That issue was diagnosed and fixed in 15 minutes.

Then there was the plumbing issues I had. It was like night and day. The plumber showed up one day and did a diagnosis without ever physically checking the functionality of the identified issue.

Second visit the same technician came out and the first thing he said was that one of my items was not covered by the warranty and that it would cost 135.00 per valve to fix. I called warranty company and explained that one of the valves may exhibit normal wear but the other one does not shut off. I blame the technician for not function testing the valve but blame the warranty company for not believing me and claiming that the technician was certified.

I contacted the warranty company while the technician was here to get authorization to fixed the identified issue and they refused to authorize the service after contacting them numerous times throughout the process.

The technician replaced a faulty kitchen faucet with a chrome one. He did not inform me that the replacement was chrome until he had dismantled the original one which was stainless steel. He said that there is option for replacing items that match after he had already removed the original one.

This story goes on and on with more missteps.

The bottom line is that I would encourage anyone who uses this company through their home warranty contract, insist from the beginning that they send another company out to service any type of plumbing issues. I did not have any issues with electrical guys but the plumbing technician tried his very hardest to make this experience unpleasant.

On a side note the plumber apprentice appeared to be more customer oriented than the seasoned plumber.

Jessica R.

7/29/2018

The worst experience ever! I called several times to give my phone number to the rep and gave my number to the agent she repeated the number back set the appt everything good. I called same day of appt got info everything okay, called 20 mins before my time
Window is up and apparently the dumb b that saved my number doesn't know how to update information. DO NOT BOOK THIS COMPANY THEY WILL WASTE YOUR TIME LEAVE YOU WAITING FOR 4 hrs for nothing!! Fucking waste of my time couldn't cook dinner etc!!! DONT BOOK UNLESS YOU WANT TO BE DISAPPOINTED! Driver told the lady that answers the phone he no longer in the area so it's gonna be a reschedule. So because your company fucks up on taking a number down I get penalized for a electrical emergency for another 6 days!!

Ashley N.

2/28/2018

If I could give them a zero I would. They show up to my house without any equipment to fix my issue.. reschedule me for the next day and then forget to put me on the schedule. They finally show up to my house after I said that I really needed them to come out. The guy was in and out and didn't care whatsoever. The problem is still not fixed and no one has fixed anything! Call them for a third time and the guy was again in and out without fixing ANYTHING. What a joke this company is. Mind you, my pipes are still leaking.

Tara G.

04/04/2019 12:00:00 SA

Ryan was amazing!!!! He fixed our plumbing problems with two visits. First ordered parts, the company called to make sure I received them, then he installed them. He's the nicest guy with tons of knowledge. Thanks to Ryan I can do my dishes finally:)

Deborah S.

4/25/2020

edwin was very pleasant, went about his job with precision and courtesy and in about 15 minutes had my new disposal installed. i recommend ideal highly, even though this service was covered by a home warranty. sincerely, deborah g. s..

Aide W.

04/08/2019 12:00:00 SA

My husband and I were very skeptical about the 1st service call to our home guaranty company and the vendor they would send, but after half of our kitchen had no power we had no other choice. We can't speak for the company itself but the employee they sent Luis did a great job correcting the problem as well as show my husband basic know-hows, he is a professionally trained electrician who has been doing this for many years. Luis was courteous, polite, knowledgeable and was early to the appointment. We are satisfied customers.

D H.

03/11/2021 12:00:00 SA

Unfortunately I see that my experience was just as bad as so many others who encountered Ideal Services through a home warranty policy. They came out to inspect my intermittently failing tankless hot water heater. When they inspected they said there was nothing wrong they could see with the water heater. They said they'd research and get back to me but didn't. Still have an intermittently failing hot water heater after a $75 service charge. Their solution is for me to order another $75 service call so they can come out and look again and provide another report to the home warranty company that the water heater was working fine during the five minutes they are at the house. Hmmmm, let me think about that. Update: spoke to a plumber there who was really nice. Plumber confirmed that coming out again would be useless unless the water heater failed right then. That confirmed my suspicion that their guy handling calls was handing out bogus suggestions. While the plumbers are really nice and helpful, their receptionist is not and was actually giving me completely wrong information and recommendations.

Christine S.

4/17/2019

After 3 different companies didn't solve the problem, the technician George listened to me and understood how the tankless water heater functioned. He patiently and creatively solved the problem. He was polite, efficient, and an excellent communicator. I cannot be more pleased.

Lance S.

02/08/2018 12:00:00 SA

Far from IDEAL. This company was referred by the Warranty company. I am a real estate agent attempting to help my seller have some repairs done to his property at the buyer's request. 3 days to get someone out and 2 days with no response in regards to a bid or estimate. I asked the company rep to have the electrician call me from the property to review job. I've yet to speak with anyone about the job at hand. No emails or calls in days. When I call they take a message and never contact me back. Unacceptable.

Alexander R.

10/17/2015

I created a Yelp account today just to make sure that people can be aware that this is a TERRIBLE company. This company was employed by my home warrantee company.

Here's the situation: I have a bad receiver on my fan. To buy the receiver would cost me $75. To use the home warrantee to have a company come out and replace the receiver was supposed to cost me $60. Therefore, I chose to have the company come out.

I phoned the company ahead of time to tell them the receiver needed to be replaced and to inform them of the receiver's make and model. The person who had answered the phone for the company took down all of that information and told me that a technician would come out some time between 8:00 AM and 12:00 PM on Saturday to replace the receiver. So far, so good.

However, Saturday day came and a technician did not show up between 8:00 AM and 12:00 PM. Therefore, I called the company to see why a technician had not shown up as scheduled and to see when I could expect to actually get serviced. The receptionist told me that she could not give me an answer to either of those two questions as the technician who was supposed to come out between 8:00 AM and 12:00 PM was not answering his phone. Finally, at 12:40 PM, the technician showed up to my home. At least now I was getting the receiver replaced. Or so I thought.

The technician took apart my fan and proceeded to inform me that the receiver was bad. Wasn't that exactly what I had told the company earlier in the week? He then proceeded to tell me that his company only replaces one make and model of receiver; he would not be able to replace mine. A company that fixes fans can only replace one make and model of receiver! He explained to me that his company doesn't want to put in the effort to actually order receivers for people. He said, Sometimes I have to look at 5 or 6 fans a day. Think about how much work that would be if I had to order multiple receivers a day. Incredible.

He said his company's policy is to replace a person's whole fan with a very cheap fan. So, let me get this straight. For $60 I can upgrade my high quality fan to a low quality fan? I was waiting for him to add that his company could take away my high quality fan for free.

The worst part of this whole experience is that the company could have just told me all of this over the phone so that I did not have to wait for this technician from 8:00 AM to 1:00 PM on a Saturday. The technician admitted that he had in fact received all of the information on my receiver from a company receptionist earlier in the week, but that he still came out because he had forgotten about it all. He tried to excuse himself by shifting the blame to the receptionists who should have known their own company's policies and who should have informed me of the policy at the time I had originally called. He continued to explain to me how uniformed his company's receptionists are. Can you say dysfunctional? How about unprofessional?

I believe the technician knew how useless he was because on the sheet where he was attempting to actually charge me the $60, he didn't put his whole name. He just signed it J.

AVOID this company. Choose a company that will take down your receiver's make and model and actually order that receiver for you. Choose a company where departments actually communicate with other departments. Choose a company that actually takes pride in their business. What a first Yelp review.

P.S. I considered writing TERRIBLE experience rather than Terrible company. That was until I saw how many other people on Yelp have also had terrible experiences. TERRIBLE company.

Serena K.

8/13/2018

The rudest customer service and owner that I have ever encountered. Run, run, run away.

Joann M.

6/21/2019

fantastic to deal with. thanks David and Irwin for being so reliable and so very nice. Will never use another company again.

Angela O.

08/01/2016 12:00:00 SA

This company has technicians that go to the wrong address and work on the wrong house! Scary if they can't get your address correct, we must also question their expertise!

Dionne R.

9/28/2017

Worst company ever! Do not use their services. I was charged $225 to have all electrical outlets and a solar cell changed out before I had a new tenant move in. The solar cell burnt out prematurely and their explanation was that fluorescent light bulbs caused the solar cell to malfunction. Fine, I accepted that. I was quoted $185 to put in a new solar cell. And wait for it.... an extra $50 for the technician to screw in 2 incandescent light bulbs. GTFO!

George G.

02/03/2020 12:00:00 SA

The service that I received from Ideal Services was really great! It was easy to schedule an appointment and they showed up in the window that they said they would. I got a quote for my water heater that needed to be replaced and Claudia was great at answering my questions, she made sure I was completely satisfied before closing out the job. I would highly recommend Ideal Services.

Ron H.

09/07/2018 12:00:00 SA

Horrible customer service. Made an appointment, they called my cell phone as directed, did not hear the call. Returned the call within 9 minutes only to be told I was rescheduled for the following week. We were home waiting, they did not come. There is no way the nine minutes hurt them, but would not send the tech. Will never use them again.

Ali P.

01/11/2020 12:00:00 SA

The experience of dealing with this company and its staff was total nightmare for me and my family. Unprofessional group of people that simply lie to start a job then you will be at their mercy to finish the job on their convenience, they don't care about your time, your property and the quality of job can't be worse. I made a mistake to hire them. I wish I reviewed their poor reviews first and not trusted them. Please please do not hire them for any type of plumbing, just read few of the reviews first.

Jason G.

5/18/2018

Our home warranty sent them to us for various issues within last year or two. They were ok. Not great, but did the job.the 4 hour appointment window is a bit extreme.

Today my wife and I decided to not work with them again. They gave us a four hour window from 11a-3p originally. Then they called a few hours before to reschedule the window from 2p-6p. Ok, fine. 5:30pm rolls around and I called them for an ETA. The receptionist (very friendly) said she couldn't get a hold of the tech, but they would call when on the way.

At 6:00pm, no word from Ideal, so my wife called the home warranty. Home warranty said, they'd be here between 6:30pm-7:00pm due to running late. That's unacceptable as I already waited at home for 4 hours and no plumber!!! We cancelled them and asked for another company.

Mike S.

09/12/2018 12:00:00 SA

Jason was 20 minutes early, clean, and professional. He replaced my leaky pipe in about half the time I was quoted elsewhere. Thank you!

Teri H.

8/19/2017

Listen everybody, Yelp is great and all, but this company REALLY needs to be shut down. All of our time and effort that we go to here, needs to be taken further. Please report them to the Local Contractors Board where you reside AND the Better Business Bureau! The Contractors Board needs to know about these things that are going on with them! This is the ONLY WAY to get them to either straighten up and fly right, or get their doors shut down for good, at least in each local area that they are screwing people over.

They are currently trying to scam my elderly mother in Las Vegas. Walked in turned a shower faucet handle, should have replaced valve stems but did not do ANY work AT ALL! was at her home for 3 minutes and left, telling her that her valves were totally gone and all of her pipes needed redone in her wall. Told her that they need to cut a large hole in her drywall in her guest bedroom closet, and that the warranty does not cover the work. $300+ out of her pocket.

First American said that they would not allow my mom to have a second opinion even if she paid for another service call when she asked if she could get a second opinion, that she didn't trust Ideal Plumbing's findings.

Ideal Services, you should be ashamed of yourselves! And I'm telling you, you are looking at being sued for taking advantage of the elderly!

UPDATED 1/10/18: So, my mom signed up with a new warranty company and had them come out and fix the issue with her shower faucet. Turned out to be only the valve stems, JUST LIKE WE KNEW FROM THE BEGINNING! GO FIGURE! IDEAL are nothing but a bunch of scam artists! She didn't need a huge hole cut in her wall and all of her plumbing redone! We knew that too! I want to turn this over to the news channel that does investigative stories SO BAD! The ONLY reason that they are getting any business is because of these warranty companies. I feel that the warranty companies should have some due diligence on their part to make sure that the contractors they deal with maintain a certain performance standard or they should be dropped from their list of providers. Why should a substandard company be allowed to collect a copay automatically?! This company is being rewarded continual business for screwing everybody over.

Tonya M.

07/07/2011 12:00:00 SA

Like P.A. before me, I had electrical issues in my home that were mysteriously blowing out fluorescent lights in my kitchen to the point that we were down to one light (out of 6) that would consistently remain lit, while the other 5 just would not cooperate. I have American Home Shield on my home so when I logged a service request for me and Ideal Services is the company that did the work.
They were prompt and swift. I explained to them what was going on, gave them some background about some off grounding in my house. They had the kitchen lights resolved in half an hour, and the ceiling fan we just installed was resolved 15 minutes later. The ceiling fan wasn't on my warranty plan (I don't believe) so I was super surprised to see them go the extra mile. Id definitely recommend them for electrical wiring issues. I don't know about their other specialties.

Scott K.

8/17/2015

I had to use Ideal because it is the contractor my home warranty uses. They came to look at a power issue where I was getting voltage leaks through my cable modem and hot tub. I was told by techs from both Cox and a spa repair guy that it was a grounding issue so I had them come out and verify the lines, determine actual cause, and repair. I also tell them that I get power bumps when the AC kicks on that I'm not sure if it is related. They troubleshoot and determined a new grounding rod should be sunk to repair it. They tell me it isn't covered by warranty and charge me over $700 to repair it. No ground is a potential danger so I said go. They installed it and things seemed to be ok for a time - still get the power bumps for AC. I later fought with my warranty people on coverage as it should have been covered.

A month later, a short in my electrical that knocks most of my box out. I call them in again. This time they can't respond for 2 days. That is 2 days of no AC in 100 degree weather, no refrigeration and small pets and children in the house, unreliable power that already blew every power strip in the house. I have to fight with them and my warranty to get someone out immediately. I'm still told 2 days after everything. I called another company in that came out same day (30 minutes after I called actually). This is when the real issue was exposed.

Ideal misdiagnosed the original issue. There was a short in the lines that run to my spa that they missed. My AC breaker was starting to toast (and damage the blades it sits on) that they missed but they missed the voltage fluxes that was from a poorly connected neutral line (which was why the AC breaker was starting to die). The second group I had called in found all of that and repaired it for a fraction of what Ideal would have charged. Emergency response, system diagnosis, replaced AC breaker, disconnect my spa lines, 3 sites visits (NV Energy had to come out to unlock their side of the box), reconnect my neutral line all cost me under $400 compared to over $700 for a grounding rod that didn't fix the actual issue and wasn't covered under my warranty because it is considered adding something to the system.

I can't blame Ideal for my home warranty issues (American Home Shield if anyone cares which I'm cancelling). I can blame them for misdiagnosing my system in the first place which resulted in more out of pocket expenses, emergency power situations, and aggravation.

Daniel A.

09/09/2018 12:00:00 SA

After going through my home warranty I was set up with Ideal Services, they sent out their electrician Nathan, he was fast and efficient, he knew exactly what was going on and explained in great detail how he was going to fix our issue. I would recommend this company and will definitely use them again, thanks Ideal Services

Hyewon K.

4/30/2020

Technician Mike replaced our garbage disposal with a new one in about 5 minutes. Everything was quick and he was also punctual! What do you need more than getting things done correctly?! Thanks for coming over and working hard during this difficult time!

Cinderella V.

10/23/2018

liars, cheaters, thieves!
save yourself!
run, run, run!
peace

Troy M.

8/24/2015

Horrible customer service! Made appointment four days ago to service A/C unit for house. No show! Why, because Danielle their dispatcher said that you must answer a phone call from them 10-15 prior to the technician showing up otherwise they cancel the appointment.
That is their policy! WOW, dumb me for not spending hours and days researching their operational/business practices and policies prior to agreeing to a 4 hour window appointment.
Oh yeah, while trying to explain this to Danielle their dispatcher she hung up on me.
One star is far to generous!

Deanna M.

08/11/2017 12:00:00 SA

Second time getting stuck with this God-awful, incompetent company through our warranty company, even when we requested never having this company be assigned to our property again.

A pipe broke in our wall (on a Saturday) causing extreme water damage to our floor, baseboards and walls. We had the water shut off for over 8 hours waiting for the technician to arrive. When he finally arrived, we showed him where we thought the problem was coming from. He stood there for several minutes in thought scratching his head. I asked him to retrieve his leak detection device and he said he didn't have one. Weird, this happened the last time. My husband told him to go ahead and open the stucco wall and not to worry about the damage. He said he wasn't allowed to break the wall open until he received approval from the warranty company, which was closed. He said he didn't have tools in his van anyway. Ummmm, seriously??? I asked him if expected us to actually wait 2-3 days for approval, keep the water off that long and incur more secondary damage (which isn't covered in the policy). He shrugged, said sorry and left. Beyond pathetic and pitiful. They actually think we are going to pay $75 for a service fee for the dude to stare at our wall and scratch his head. This is the second time we have had horrendous service from them. I would bet a million dollars that if he did attempt to fix the problem, he would have no clue what he was doing and diagnose it inaccurately. Last time we had this company, they claimed a water leak was occurring under our slab and that it wasn't covered under our warranty, but they could dig up our property and fix it for $3200. The problem ended up being a broken toilet upstairs that cost $45 to repair by another company. Talk about scam artists. We weren't surprised the second time and were actually expecting a comment like: this is pre-existing or it's not to code, so you have to pay out of pocket.

This company needs to have their business license revoked. If you need an amazing plumbing company, contact Sound Plumbing. Amazing! Oh, and I would put negative stars if that were an option... PATHETIC!

Dave K.

01/04/2017 12:00:00 SA

Henry C saved the day. He found a loose wire that could have started a fire.
SUMMARY: Excellent-excellent electrical repairs: fast, effective, reasonably priced. .................................. Henry C came out for free, showed up on time, wore booties, assessed the situation and then gave me a professional estimate. Once I approved, he got to work. Thank you HENRY!!!!

Carrie D.

04/09/2019 12:00:00 SA

Miguel, the tech that came out to fix our water heater, was great. He answered all of my questions and was very courteous. He gets 5 stars in my book.

The company's response time was pretty average. It took 5 days for our water heater to get fixed.

William D.

04/06/2019 12:00:00 SA

I'm a retired HVAC technician. my wife decided to go with that home warranty so when are air conditioning system took a dive they ended up sending ideal services out ,me not be able to get around so much decided I didn't want to get on the roof to deal with my system myself the technician who came was very honest knowledgeable and fix the problem fast I would definitely recommend this company.

Warnell R.

1/18/2019

This is my second time dealing with Ideal Services, and I have to say again, their plumbers have very good people skills. David Ramos was very knowledgeable. So far both plumbers rate 5 stars plus in my book.

Michael M.

4/29/2020

Mike came over and found out the problem right away with our pipes rattling and replaced the pressure regulator vale quickly. Great job and great information. Highly recommend them.

Caron B.

08/08/2016 12:00:00 SA

Upon arrival, until they left they were very professional. David Betterton and another plumber showed up and David shook my hand and I led them inside and showed them the little hole in my kitchen faucet and how my hand held shower head was leaking and not work correctly. They had another kitchen faucet assembly with them but/and had to call Fidelity Home Warranty for approval of the hand held shower head. David was on hold forever (20 plus minutes)getting approval for the hand held shower assembly and was installing the kitch faucet assembly while he was on hold. He patiently waited for the approval and then had to leave to pick up the hand held shower assembly. He said it would take and hour for their return and almost at the exact 1 hour limit my doorbell rang and they were back. They go the same WaterPik assemble that I had before.

I now have a perfect working and nice looking new faucet assembly in my kitchen and new hand held shower head.

I am soooo happy with Ideal Services and when I need a plumber again I hope I get David Betterton again too.

ken c.

3/17/2021

This is the worst service I have ever experienced. They came out to fix a water leak in the wall and claimed they found mold. Without proper communication and letting me know that my home warranty service wouldn't cover that, they took apart my appliances and tore apart my walls. Then they told me that the home warranty wouldn't cover it and I would have to pay for it myself or claim it on my home insurance. When I asked for a quote they gave me a $3500 price for the work already performed and another $3500 to finish the job. I contacted my home insurance company who sent someone out and informed me it should cost around $800-$1000. I asked Ideal Service to do another quote and when they finally got back to me two days later, they said they stood by their quote of $3500. When I asked them to hook back up the appliances they said they would charge me for that. All in all, horrible customer service and business practice. This is a company I cannot believe gets these kinds of reviews and stays in business. I will do all I can to let everyone know how disreputable they are!!!!

Charles M.

06/12/2019 12:00:00 SA

I used Ideal Services through my home warranty company. The Scheduling was not good but that was not the fault of Ideal Services. The problem was with the home warranty company. I was impressed with Randy's dedication to fixing my sinks. He went way above and beyond what was required of him. Not only did he help with other problem sinks in the house he came extra late in the day to solve our broken sink. I could tell that Randy had already worked a long but he arrived after 7pm and worked late to get the job done. He even made a trip to the Lowels to get the essential parts. Thank you Randy for the extra effort and dedication to getting us taken care of.

Mary D.

7/24/2018

So happy my home warranty company sent Ideal
Services to check out my fan and lighting in the home I just bought. Promptly scheduled an appointment and even came on a Saturday. Their electrician Nathan was awesome. He called me when he was coming. When figured the fan was not going to work was able to replace it that day.
Fixed my hallway lights and even checked on another problem looking into my attic and taking
Pictures and calling it into the warranty company.
Thank you Nathan Martinez for going above and beyond your job.
Mary D
Grateful customer

Irin K.

06/04/2019 12:00:00 SA

After the contractors installed the new back splash in the kitchen a few outlets stopped working. I brought over two electricians, but they couldn't fix it. After I submitted an order with my home warranty they referred me to Ideal services. Luis was a new employee, did amazing job, fixed everything within 15 min. He was very polite and professional. I couldn't be happier!!

Jennifer R.

03/12/2018 12:00:00 SA

Came over for electrical issue, guy looked at the plugs for 2 min, never took out any tools, spent 20 on the phone and then said sorry it's pre existing condition then charged me for a show and do nothing fee, what a waste of time and money, horrible use of my home warranty. Ended up cancelling and getting a refund on home warranty and called a real electrical company who after an hour found a loose wire on the next plug that wasn't feeding power to the one with out power....

Charlie F.

6/25/2021

Company is used by my Home Warranty and would not only absolutely not recommend them but they should be barred from the home warranty company. They came out for a leak in my kitchen and left only to find out from the home warranty company that he could not find the leak even though I told him where. He said to call him on his cell if leaks again. Kitchen got flooded and he would not answer text or cell for two days so called office and they said he closed it out and had to recall with home warranty. Called them back to get them back out and he said he could not find it again after I told him 3 times he was looking in same spot. Finally found it after I showed him point blank myself and he leaves and said he was going to submit the authorization. Instead he lied and went back and submitted that I caused the leak when showing him. Kitchen flooded again and now getting a different plumber with home warranty after multiple calls, lies, and incompetence.

Chris A.

5/20/2020

Only one person in the company knows how to dial correctly to let you know they are on there way.

Tony M.

11/21/2017

If you looking for chaos and confusion this is your company. I have had some experience with this company and its bad. Also when you call to complain the office ladies will argue with you and get defensive rather than listen to you complaint and try to solve your problem. No Thanks, When the warranty company assigns them I call the warranty company back and request a different company to deal with. Also they are very good and getting your claims denied with the warranty company.

Chrissy P.

10/17/2018

Ok, this was a pleasant surprise! I always cringe when I have to use my home warranty. They have been underwhelming (to say the least), but I still have 10 months left so I made the call about my leaking water heater. It was leaking outside which was a first for us. I took care of the request online with my warranty company. Within 30 minutes, I received a call from a pleasant rep from Ideal. She was able to accommodate me in a few days with my wacky work schedule. (I still had running hot water so this was not an expedited case.) She told me the tech would call about 20 minutes before arriving.
So today, I got my call from Miguel, and he arrived within 20 minutes. He took some photos and looked things over. He replaced the pressure release valve and the leak outside eventually stopped. Yay!
Miguel was nice enough to explain why the water heater may not be as hot as we are used to. (Sediment build up in Vegas is just lovely!) A replacement wouldn't be covered under my warranty if the water is still hot, so we have to wait till it dies or pay out of pocket now. We will wait and see how much longer it lasts. In the meantime, we were happy with Miguel's fast and friendly service today. Thanks, Ideal! :)

Ana D.

1/28/2020

Thank you for the excellent service. Supervisor Luis F is great. He went above and beyond. Answered all my questions and addressed all my concerns. I will certainly recommend Luis F and Ideal Services to my family, friends and neighbours.

Linda C.

1/31/2019

The service was prompt and quick. Thanks to George and his partner. They knew exactly what to do. Very courteous and professional.

Noah B.

09/07/2020 12:00:00 SA

Terrible! Gave them 1 star because they require in order to give review. They were sent to me via American Home Shield in response to my request to repair my doorbell. Pretty simple huh? Nope. Nathan came to my house and changed the transformer but never checked to see if there was power going to the chime. I have ADT so he just blamed them for all of it and left. Honestly, I get not checking the doorbell for power because of ADTs equipment but the chime? So I called them and American home shield everyday for a week and this insanely terrible ideal company couldn't respond! The insurance company informed me they were waiting on a scope to approve to get them to come back out. Wow. Shady company! I have since called an electrician to come out and tell me just how simple it would have been had Nathan taken another step. I will copy and paste this review to Google as well as to the Nevada State Contractors board

Mike S.

12/03/2019 12:00:00 SA

This is a dishonest and unresponsive company. My water heater needed to be replaced. Technician came out Wednesday night, took a look and said he would file a report with home warranty. Three days later, and the report still hadn't been submitted. It wasn't until I called home warranty Saturday and they called Ideal to obtain it. Then had Ideal scheduled to arrive between 11-3 on Monday for the replacement. Technician didn't arrive until 4:45. He proceeds to remove the old heater, but then tells me the new heater he brought with him won't fit, and that I would need to remove the door frame to fit it. I asked if a narrower tank could be installed, and he outright lied and said narrower tanks were no longer manufactured. He then packed up the new tank and left, and said I would need to schedule another appointment once the once the frame was removed. After back and fourth with home warranty and Ideal, I ended up cancelling their work and taking the cash payment from home warranty to hire someone reputable that already confirmed they can install an appropriately sized heater.

If you have the option, don't hire these people. If they're assigned by home warranty, my apologies. Don't believe anything they tell you, and double check everything with your home warranty before allowing them to do anything.

John J.

07/02/2017 12:00:00 SA

They are a scam .... owner won't even call back .... warranty company send them to replace two light switches they temp repaired them and billed warranty company for new ones .

J Z.

11/18/2019

All I can say is WOW! BEWARE!!! Its been over a week since plumber came out to diagnose problem. He said will order part and should be in in about 2 days. Office called and scheduled service for Sat. Plumber called Sat afternoon and adviced he 'doesn't know why office scheduled me because part store is closed werkends.' Doesn't make sense because they said part was already in. Anyways he said he would be here Monday. Waited and waited...no show. I called office and they said I wasn't on schedule. So now no resolution until Thur, they're soonest appt. STAY AWAY FROM THIS COMPANY!!!

Zeus R.

02/08/2018 12:00:00 SA

Great service, a pleasure doing business with. Service tech Joey was sent to fix my plumbing problem, he was fast fun and friendly with lots of experience, gave me some recommendations of future plumbing repairs.

Paul P.

2/15/2018

I contacted my home warranty to fix an electrical issue and they contacted me soon after. They scheduled me for the next day. They were prompt and efficient in providing service. I was surprised that it was all covered. Thanks again.

Allison M.

1/26/2021

I would give a zero if I could. The last time they were here they said if I gave them 5 stars I would get a Target gift card. This time - Their tech said he was coming in 20 minutes. I had to race home and was home in 19 minutes but because my daughter answered the door and said I was 2 min away, he left. I immediately called the office and they said they would schedule him back for tomorrow. I have been on the phone with them ALL DAY telling that I have other water damage happening. I saw him pulling away from my house. If he called me to say he had to leave it would have been the extra 15 seconds for me to get home. The office said they wouldn't get in to a he said she said argument. I have cameras. My community has cameras. There is no he said she said. They wouldn't even schedule to him to come back out today. I could go on. Their customer service is HORRIBLE. I have had horrible service with them over and over. I keep giving them another chance but I've had it. I NEVER leave bad reviews. The techs tell you to leave a good review with their name because they get $20 if you do. I happy to be contacted by anyone at any time. They might say that I lost my cool and yup - in the end I did. I think anyone would.

Mike M.

04/03/2020 12:00:00 SA

I wish I could give them ZERO stars! Horrible experience with this company. Never got a call unless I made it myself. Been waiting for almost 2weeks! After the tech was here for less than 5min, he was able to make a diagnosis. Said we need a part. We wait a few days. He gets the part, he comes back and then tells us, oh you need a brand new water heater! WTF??!!! Had he done a thorough job the FIRST time, maybe he would have made a better diagnosis! Yesterday were told he'll make a phone call first thing this morning to the warranty company. NO PHONE call all day!!!???? We now have to wait for another weekend before the tech can make a phone call to the warranty company. Absolutely ridiculous! No hot water with children in here!!! Unacceptable!!!! Do not bother with this company! Save yourself the trouble.

Doug L.

6/25/2017

Very disappointed with Ideal services. My AC went out Wednesday night. The following morning I made a claim with my home warranty. They put me in touch with Ideal and said the soonest they could come out was two days later on Saturday between 2-6. Sure enough 2 o'clock rolls around and they're at my door. The technician said it wouldn't be long to fix. An hour goes by and no cold air. Two more hours and one more tech later still no change. I was then given the news that the control board needed to be replaced and they wouldn't be able to recover the part until Monday and they would call to reschedule the appointment. The soonest they would be out again to install it would be Wednesday. A week in the Las Vegas heat with no AC? I don't think so. I'll gladly take my business elsewhere and never go with them again.

Tim A.

03/07/2017 12:00:00 SA

This review is solely based on my recent experience with this company. I called them thinking they were a reputable company. I now kick myself for not Yelping them first.

The circulator pump on my heating system was leaking. I took it apart and could have fixed it myself but couldn't find the part needed right away. I called Ideal because I believed the entire old pump needed to be cut out and a new one soldered in. I even discussed with the technician (Phillip) how he was going to remove the pump. Since I am not good at soldering, and didn't want to use shark bites for this application, I reluctantly agreed to there $915 cost to replace a $200 part. I had a feeling something was up when they asked me to pay up front, before repair was done. Reputable companies don't do that.

When the technician came to do the work, he did not cut out the old pump housing which contained the leaking flow control check valve. He simply attached the new cartridge housing to the old flow control housing without addressing the flow control leak. When I questioned him about this, and told him I agreed upon the $915 based on the belief he would have to cut out old pump, he tried to tell me he said they wont cut it out unless it is necessary. I expressed that it was necessary because he didn't address the leaking flow control which was missing a gasket. I told him, for about the third time, I found remnants of an old gasket inside the flow control. This just led to us going round and round. Me with my facts, him with his BS double talk. What really got me is when he told me, concerning the cost, You're not paying for what we do, you're paying for what we know and what you don't.

After the technician left I realized the reason he decided not to cut out the old flow check valve housing. He brought the wrong pump. He brought a 1/2 sweat when a 3/4 inch sweat was needed. Apparantly it was too much trouble for him to just say I apologize but I don't have the right pump. We will order the right one and get it installed when it comes in. Instead he chose to half-ass the repair by attaching the new cartridge housing over the old flow check valve casing that still contained the defective flow check valve.

After all this, I heard back from the maker of the pump who confirmed there should have been a gasket on the flow control check valve. Without it, the valve will not stop reverse flow. It would appear I knew more about this repair that this technician did.

Needless to say I feel like I got ripped off and would not recommend using this company.

Update 3/11/17: After not getting a response from Ideal Services to address my concerns about the repair not being done correctly, and as initially agreed upon, I placed a stop payment on the check to get their attention. The next day I got a call, not from a service rep asking how he could help resolve this issue, but from the accounting clerk. Wanting to know why I stopped payment on my check. I explained the situation, and told him I will pay them the agreed $915 when the repair is done correctly. He said he would pass it on to his boss.

Two hours later, company president, Ron Madruga called me. I could tell right away from his tone that he wasn't calling with a customer service, what can we do to resolve this issue demeanor. I was explaining to him my reasons for believing the repair was not done correctly. He interrupted me, I think because I was making too much sense. All I got from him was more lies, double talk, threats and an attempt at intimidation. When I didn't cave into his bullying style of business management, he threatened to go to the district attorney and hung up on me.

Joe O.

7/28/2018

Kalena and David are awesome. Came by on short notice. Not really sure why I pay for a home warranty company. I should probably rethink my life. As long as this AC lasts long enough for me to sell and move on this will stay 5 stars.

Jeffrey B.

04/10/2018 12:00:00 SA

We just had a 3.5 ton split AC/heating system installed by Ideal. The technicians were professional and efficient.
The price of the system was very competitive and came with a very nice 12 year warranty on all parts
We highly recommend Ideal for this kind of work
Jeff B
Henderson NV

G H.

09/09/2019 12:00:00 SA

This company is the most poorly run business I have encountered anywhere in Las Vegas, not to mention they have to go out of there way to hire so many unqualified people from technicians, to dispatch, to answering phones. Unfortunately, my repairs were not through a home warranty, so I have no recourse other than trying to call and demand a refund, as they have proven they are incapable of showing up when they say they will, and do not have the tools or talent to even properly diagnose problems. When you leave messages for the owner, Ron Madruga they go unanswered, even when his own staff tells you they will deliver the message and he is the only one that can approve refunds.

On 8/17/19 I had a technician scheduled to come out and he tells me I need a new thermostat before he can even perform a leak test outside. (My thermostat was turning on, he should have been able to do the leak test with what I already had in place). One week later they are supposed to send someone to install thermostat, and when Luis comes even he asks numerous questions about the previous technician and what he did (or didn't do), which makes me believe even he was questioning why the thermostat was replaced. I even volunteer to give him a check for the remaining balance for the thermostat (BIG MISTAKE). He tells me that he doesn't have nitrogen to do the leak test, and will need to come back during the week. (I even give him a $20.00 tip, BIG MISTAKE.) He never follows through and they close my ticket. I have to call them the next week to follow-up.

Trish then takes my call that following week and promises me someone will be there Saturday (Labor Day weekend) to finish the diagnosis. I cancel plans to be there. Saturday comes and David calls to tell me that the technician didn't know he was on the calendar and couldn't come. I was told I would get called during the week to reschedule. On Sunday I get another call telling me the store was closed to get the nitrogen, and the technician couldn't come Sunday (WE WERE NEVER EVEN SCHEDULED FOR SUNDAY). I call during the week and the Dispatch Manager, Janay apologizes up and down, and states the technician will be there Thursday between 8-12 PM. I even call Wednesday to confirm with Janay, dispatch manager, as I have now been waiting for weeks. The technician (Luis) never calls or comes on Thursday during the promised window. I call back at 12:30 and am then told by Brook my window was 11-3. I ask to speak to a manger and am given Janay, who even tells me Brook was wrong, my window was 8-12 and Luis was busy, but could be there within the hour. (As I was furious by this time, even she acknowledged that there have been so many incorrect mistakes made here by their staff, she was not sure how this all happened). I am busy too working 2 full time jobs myself and had taken the morning off to be there. I then told them I am done waiting weeks on end and getting nowhere, and I wanted to talk to the owner as they will not be doing any further work for me. I was told to call Monday morning and so far, all of my calls have gone unreturned. He is in meetings and no one has the authority to schedule a call with him. He is not in right now. (He was on vacation the prior week clearly enjoying money he earns from numerous unfinished jobs, just read the reviews everywhere).

Needless to say, I never needed a new thermostat, they took my old part, I have now paid $225 and we still don't know what the issue is. This is fraud, theft and an unfair business practice.

There are plenty of air conditioning/ plumbing companies in this city that are qualified, responsive, and most importantly, care about their reputation and the customers they serve in this community.

Jaime L.

03/05/2020 12:00:00 SA

David Arana was very knowledgeable and had great customer service! Truly an asset to your company!

Norma H.

5/19/2015

Jerome,
Did it again! Such a fantastic job ! Nice to know their a plumber I can trust!

Mrs M.

09/10/2017 12:00:00 SA

They came out to repair our AC 3 separate times! Just today completed the third time- hopefully the last!!! How incompetent! Then they say they gonna call before they come to narrow a time down & if you don't answer (cuz like your busy @ work) they leave a message stating the appointment has to be rescheduled cuz policy doesn't permit that they do their job unless someone answers the phone! So why didn't they call today before just showing up??? Then the techs walk into my house like they own it with an attitude- cuz I had to go off on the office staff for making me wait for them on sat the third scheduled date only to tell me it's for Sunday- even when I called them to Confirm! So obviously they already felt some type of way about coming to my house! After the work was complete they basically walked out without saying a word! Oh and don't expect to keep your carpet clean cuz they do not put on shoe protectors & they are supposed to! Unprofessional...
This ac service repair is for the birds!!! Worthless!!!

Mickey M.

03/03/2020 12:00:00 SA

My home owners assigned them to me I was worried at first because I didn't do any research but man was I impressed!! Our technician was David Arana and he was soo amazing! He was so courteous and knowledgeable. I normally dread having an a/c technician come over but he made me and my family feel like he would do his best to take care of the problem and make sure it was done the right way.He took his time to actually double check everything. Next time I have an issue I will be sure to request David again! Thank you,thank you!

Mehran S.

08/08/2017 12:00:00 SA

I would rate them -50 stars if I could! These imbeciles were hired by our home warranty to fix our AC, last Monday 7/30/17. They gave us an appointment for Thursday between 2 and 6 PM. Make a long story short, they use UNLICENSED individuals for service call (one of the technician in our home was a plummer doing AC work!!). 6 different people have been to my house in the last 5 days and, to make a long story short, they have damaged my AC unit and are now looking for part and they tell me it will be another 5-7 days before the part gets here!!!! And we have contacted the owner and he DOES NOT return phone calls. People in their office are EXTREMELY unprofessional. One of their AC tech threaten me with a fight when I told him he does not know what he is doing, and he's the one whom broke the blower fan assembly by stripping the nut!!! DO NOT USE THESE GUYS !!!!

Jessica O.

5/18/2018

Impressed so far with the customer service of this company. They have worked with my schedule and answered calls at late and early hours. The two techs who showed up, (on time too!) were very friendly and professional & knew their stuff!

Jameson C.

5/22/2017

I really wanted to give this company 1 star or less if I could, but there were a couple of good people that tried to make things right and because of that, +1 star.

I had issues with my house with a ceiling fan, light fixture and 3 electrical outlets. Ideal services was contracted to me through AHS. Najee called me quickly to setup an appointment and was very professional.

Chad and his apprentice Nathan came out to diagnose the issues on a Friday. My ceiling fan and light fixture would sometimes operate and sometimes would not. My electrical outlets worked in the room and along the line, it stopped giving power from one outlet to the next, and the sequential 2 outlets after that also stopped working because of that. Chad told me that the outlets would be a big job, and he would need to block out a day to take care of everything and that home warranty would cover it all. I asked when this could be done and he told me likely Tuesday, and no later than Wednesday. Up till this point, I thought I'd be leaving a 5 star review.

Here's when everything turned sour. I called the following Wednesday asking what was taking so long, when I was promised the job would be completed by that day. They apologized and scheduled me for the following week between 2-6pm (I forget which day, but considerably later than I expected and was communicated to me). This seemed odd to me as I was told previously that this would be an all day job. I should have asked at that point, but I thought maybe Chad had previously over estimated the time needed for the job and maybe if he showed up at 2pm, he might be able to make it work. I told Najee that I needed a call 30 minutes in advance in order to be at the house in time.

I called at 1pm to see if there was a more accurate estimate on when Chad would be able to arrive. I was told he had 2 more jobs before mine and was running late. I re-iterated that I needed a call 30 minutes prior to them showing up to be present at the property. I got a call at 5:15pm saying they would be there in 10 minutes. I told them I needed 30 minutes, but I might be able to arrive in 15-20 minutes depending on traffic. He replied asking if I wanted to reschedule or continue with the appointment. I told him to hold on a minute while I discussed the situation with my wife. In the time he was on hold, he called his office to have me rescheduled. When I came back on the line I told him I would like to take care of the issue that evening because I needed the job completed as I had tenants moving into the property. He told me that wasn't an option anymore and I had no choice but to reschedule. I asked him why we had such a late appointment in the first place when he told me previously that it would be an all day job. He told me that home warranty would not approve the electric outlets even though my policy clearly states all electric issues. He then blamed the warranty company for not communicating that it wasn't covered rather than not taking the responsibility of calling himself! Keep in mind this was 2 weeks after the initial meeting where he said it would be covered. He told me that his conversation with home warranty and the denial was that same day he diagnosed the issues yet he didn't bother telling me when I had tenants moving in! In the 2 weeks, I could've had someone repair the issues! It was a bad situation turning worse and I told him that I just wanted the other issues dealt with tonight as previously scheduled. He then told me that they had an on-call crew for situations like this and HUNG UP.

I called the office and told them what Chad had said, and it turns out the on-call crew is for emergencies like possible fire hazards, rather than a light or ceiling fixture needing to be replaced and that rescheduling was the only possibility. I was so frustrated that I was getting the run around and explained to Najee how this level of service was baffling and unprofessional. She continually tried to call Chad and was unable to get a hold of him and she even agreed its likely because he didn't want to work anymore! After pleading my issues, she agreed to dispatch Riley who was on call. This is where things improved greatly.

Riley had to meet with Chad to receive the replacement ceiling fan and light fixture. He then arrived in a timely manner and was quick and efficient at fixing my issues. He also explained his own pay structure and it all made sense why Chad was so reluctant TO DO HIS JOB. Because of the contract with AHS, technicians collect the fixed service fee ($75), despite the complexity of the job and that's what they get for the labor. AHS provides the hardware that is used to replace the defective parts. Because I have 3 jobs under one service fee, it's obviously a bad deal for Chad because he gets the same amount of pay for a small job vs the job that might take his entire day. This is CROOKED and shows DISHONESTY with Chad and the company. DO NOT CALL THIS COMPANY if you have a choice.

Shannon H.

4/28/2017

We are property mgmt co and this company told me to scrape off asbestos ceiling so they could fix leak in upstairs bath and cut ceiling where leaking through. We paid $350 for another company to scrape ceiling only for them to come back and fix a tub spout and never cut ceiling. It was all for nothing and when I called and complained they were rude and didn't admit their mistake or apologize or offer anything. They went out there 3 times and I asked for tech to call me with update and he didn't do once. Every time I called I was put on hold for long time and still no one knew what was going on. They are uncommunicative, rude and not professional. Don't use them!

Had to call them out for original leak Thru home warranty and they were not available for four days while my tenant was in 2 inches of water. Put me on hold three times for 10 minutes finally changed vendors. They suck!!!

doron m.

4/16/2017

Stay away from this company.
Worst customer service you'll get ripped off
And they'll make you wait for servicing.
Since they're contracted by home Waranty company you have to pay the super inflated
modification fees upfront. $700 in my case for water heater and I had to wait 2 weeks before they installed.
Remember chose another company if you're referred by your home Waranty .
I wish I could give 0 star

Jake T.

02/05/2015 12:00:00 SA

Zack is clean, professional, and his prices are so reasonable, I would never call anyone else for my plumbing needs! He's an honest and hard working man. I would recommend him to anyone!
Thanks Zack for the excellent work you've done in my home, I wish you nothing but success!

SindiK ..

9/22/2020

0 stars should be a choice- thats right! second bad experience with this company (thru my home warranties on 2 dif properties) Terrible customer service, told them I work from home & use my phone for online meetings, they said they would service my hot water tank between 2-6pm (no Hot h2o 4 days now, earliest they could come). I work from home now(covid) & told them I had an online meet goes til 2:30 -no way I can answer my phone when i'm using it for work meeting on zoom. The gal who booked said she will put a note, can they call after 2:30, they called at 2:10 said if I don't call back in 5 min they will cancel the appt. I called back at 2:35 after my meet & they said they already cancelled my appt because no verbal confirmation I was home-even tho I told the gal I AM at my home! for my meeting) So now have to wait another day with COLD showers! Like 30 min they couldn't accomodate me???? Repair guy couldn't take a pee break or get a coffee for 20-30 min? I guess they forgot the SERVE part of customer service!

Erin H.

9/15/2019

The absolute worst company I've ever worked with. First they got caught using the wrong size pipe to repair plumbing. Then they took months to complete the job with workers not showing up over and over again. To do the job, they tore up the concrete in driveway (later learned they tore up way more than they needed to), then after they fixed the pipes, they refused to repair the concrete, leaving giant, unsafe, unsightly holes.

Carolyn K.

10/02/2017 12:00:00 SA

How do I critique less than 0 stars .My warranty company called this company to fix a pin hole leak, 2 and a 1/2 hours later I was left with the stream & plumber trying to leave sayg he's done -without turning on water to ck. 2 hours after that I was left with gushing water. A total of 6 hours of work,on a job he said was only 1hr.,4 of the Pipe is gone and the plumber stormed off. Now I'm left with a busted up foundation that the plumber neither told me, advise me or asked for permission to tear up. This Ideal owner will not answer my emails, return my phone calls about fixing the foundation. Horrible?! The plumber had even told me,when I asked for a supervisor, that they never ever send out a supervisor to check on work. I believe it now,they need to change their name because Ideal is false advertising!!

Barb D.

8/17/2019

If I could give this company negative stars, I would. Talk about rip off artists, this outfit has it down. The home warranty company sent them out, and right away, I knew we were in trouble. The man told me that my electric panel was undersized and needed to be replaced. And that it would cost around $2300. Hmmm. The panel has been working just fine for 25 years, and we have taken load off, not added. Then, the next day, the office called me to let me know that the breakers needed to be cleaned. That was going to cost $80. After I got done laughing, I called the home warranty company and asked them to send out another company. Which they did, and the problem was none of the above. It was fixed immediately.

Molly S.

10/11/2019 12:00:00 SA

Had an appointment scheduled in their 2-6p.m. window. I work full time so I scheduled to have someone come house sit during the scheduled time. They called the day before service to try and move the appointment time up, I get it, it's Friday & people want to leave earlier. I told them I could not reschedule my house sitter, gave confirmation of appointment time & the gate code.
The following day they called my phone, while at work, I called back 30min later. They said since I did not answer my phone their technician could not come now. I asked what the point of the confirmation call was? They did not apologize, offer to call the technician to see about a later time, (again my time was 2-6p.m. this phone call took place 2:45p.m. this being the 3rd attempt to reach Ideal Service after being placed on hold greater than 5min each time prior to).
Very poor customer service, strongly suggest avoiding.

Kimberly S.

5/16/2018

David and Brandon did a great job fixing a leaking pipe we had at our house. They did a great job explaining what they were going to be doing. It wasn't easy, but they got the job done efficiently. I would recommend using them.

Krista S.

09/02/2018 12:00:00 SA

After having 4 other technicians from other companies out to fix our AC, we had David came out from Ideal Services. He was able to solve the problem in less then an hour. He replaced and fixed the faulty part and double checked everything to make sure all is good. David was very professional and explained everything so I could understand.

Ary F Capra H.

3/26/2018

They are the best in town! Always arrive on time and do a really good service! They have really fair prices and they don't fool you or try to sell what they don't need! My husband is not a handyman at all and Ideal Services always save me from my hubby bad jobs! I strongly recommend them, they are always here for me and i appreciate it a lot!

Corrina J.

08/10/2020 12:00:00 SA

Avoid this company!! First call was to my warranty company who assigned this horrible company. Took 4 days to get a service call, 2 hours in, the techs had no ideal what the problem was with my AC, left to go on another call, closed ticket with no repairs. Call to warranty company again , 2nd service call, the tech arrived, called my warranty company for authorizations, got tired of holding, hung up and went next door and serviced my neighbors house (who came out and spoke to the tech) and didn't resolve a single thing with my AC, and left without a word to me, I wonder if tech pocketed the cash for this and billed my warranty company, hmmmm! Called warranty company again, was told some maintenance had been approved and what my out of pocket would be, called Ideal Services again, 4 days for another service call and was told by csr that I had to pay, no problem except the the amount was double what my home warranty told me, now they are trying to extort money from me. NO THANK YOU, this company is the worst of the worst. When I asked to speak with a supervisor I was told they didn't have one and there was no one in charge to speak too. What kind of company is this? They refused to make another appointment with me until agreeing to pay the greatly inflated dollar amount my warranty gave me. Not a problem, good bye Ideal Services, hello BBB

Robert H.

10/29/2018

ABSOLUTELY the worst plumbing company I have ever dealt with. The technician had no clue what he was doing and completely unprepared. The customer service was absolutely terrible. I had a leak in my kitchen and they called to reschedule 3 times. If I wasn't going through First American Home Warranty, I would have cancelled their service immediately.

DO NOT USE THIS COMPANY FOR ANY OF THEIR SERVICES!!!

Marie M.

01/08/2019 12:00:00 SA

STAY AWAY FROM THIS SHADY COMPANY! You should know better when they have over 216 ONE STAR ratings in last month!!! That should tell the whole story. If you Home Warranty company suggests this company, ask for another company right away! Where do I start with these fools? First off their office staff is very rude, unprofessional and are useless. They take over a day and a half to respond to the inital home warranty call. I had to call them to initially schedule. They schedule out two days so there is the first wait. I had my water heater go out so technician shows up to tell me yes it's bad...I have to call your home warranty company. Wait 3 more days and I have to once again call them. They tell me they will get an answer the next day - four days out since inital call Sunday. I then call them again to reschedule. They schedule out two more days from my call. They come and replace water heater. They leave. Guess what? No hot water AND it's leaking from plumbing in new place. I call for the forth time and they schedule another appointment to come look at it. Two more days go by. Now they come and say its the regulator. Why wouldn't you make sure it all worked before you left? Now they say them have to order the part. Three more days wait. They schedule again two days after the wait. They give you a window of 4 hours from either 8 to 12 or 2 to 6 pm. They call when they are on their way. Well guess, what? if you don't return their call WITHIN 5 minutes of their call, they tell you that you have to reschedule. I literally called them back within TEN MINUTES. They said their technicial already left the area. How far could he have gotten in ten minutes? Seriously???? You meant to tell me you put me in the back of the line becuase I didn't answer your call or call you back after ten mins? Try getting a sooner appt and you get the standard answer. Their office could care less and keeps repeating themselves like baboons they probably are that someone has to answer their call or call back within five mins of their call out to see you. EVEN THOUGH THE REASON THEY ARE COMING BACK IS TO REPAIR SHODDY WORK THEY DID IN THE FIRST PLACE!!!! I was not asking for anything special, just come fix your mistake in a timely manner. Sorry, don't have time to deal with these idiots. They are unwilling to work with you in any way. It's their rules. They give you a four hour window when they will be there and you better answer or call them back in five minutes or you have to reschedule. Call your home warranty company and ban then from the list of possible companies to repair any of your plumbing problems. Save yourself time, headaches and aggrevation. Work isn't done right the first time and dealing with their worthless front office is even a bigger joke. How do they stay in business??? Just stay away! Would give ZERO stars if possible.

letty v.

02/01/2017 12:00:00 SA

IF I COULD I WOULD NOT GIVE THEM A STAR AT ALL BUT I HAVE TO JUST TO BE ABLE TO WRITE MY COMPLAINT! I have home warranty it's first American home my water heater went out FM sent Ideal services to check it out tech said need to replace it that was on January 16, 2017. To my surprise ideal said water heater is on warrenty with the water heater company state and that they would have to locate 50 gallon state water heater that had to be ordered. This is already a week in I was told that the water heater will take 10 days to get ! So I called my warranty company first American to compliant after several calls I got in touch with Dina Rodriguez she got the water heater order I was told water heater will be in Monday 1-20-17 we waited n NO water heater still in back order til the end of the month ! After all that wait ! The Water heater order came in 1-27-17 to my surprise jessica at IDEAL SERVICE tells me that there is a $400 fee that I have to cover for modification that the tech had to do to install the new water heater mind you when they order the exact same one there is NO modification needed so I asked jessica at customer service what modification she could not explain. This company is charging unnecessary fees ripping people off for work that's not necessary. We CASH out with FA and replace the water heater our self with NO modification needed. The supplier had the STATE WATER HEATER on stock all this time. See picture no modification needed. Beware this company has a license to rip customers off . We will never ever USE IDEAL services in our properties. I left a message for the owner to call me until this day I'm still waiting for his call. I don't care for the owner to call me anymore I took care of the problem myself. NO STARS FOR THIS IDEAL SERVICE COMPANY !! WORSE CUSTOMER SERVICE EVER ! THEY ARE A NIGHTMARE.

Brynne E.

07/01/2020 12:00:00 SA

THE WORST! We have now used these people several times. (I guess that's what happens when you use a home warranty). Every time has been a train wreck. Today was no exception. I called over a week ago for a simple leaky toilet. It took more than one call to even get scheduled. The girl on the phone was sure to let me know that they were VERY busy! So the day comes for them to fix the toilet. I wait around all day only to receive a phone call to reschedule. It was at this time I had an entire conversation with the lady on the phone about a specific type of wax ring I wanted installed. She in turn had the conversation with a supervisor. I offered to pay extra and also offered to go purchase the ring and have it available. I was not trying to get something for nothing.They promised that even though it wasn't standard procedure, because I was accommodating with their schedule, they would honor my request. They would make SURE that type of ring was on the technician's truck and he understood what to do. So of course when Irwin arrived, he had NO IDEA what I was talking about. (he was fantastic, an asset to their company. As far as I can tell, the only one). I then called their office and spoke to Calena (spell?) She told me that's not how they do it with the home warranty. I explained to her what we had agreed on and she told me 'NO, It doesn't matter what we promised yesterday this is the way we do it. I tried to tell her again of the promise made just 24 hours ago and my frustrations. She basically told me too bad! I told her I wanted to call and express my feelings directly to them because I don't like to write bad reviews. She was unimpressed. They made me feel completely unimportant, lied to me and their communication sucks! AVOID AT ALL COSTS!

Sergio G.

8/14/2017

Worst experience ever. Do not use this company! Bob the plumber came to service my house. He could care less about me, the customer. He was more worried about clocking out than getting the job done and satisfying the customer.

Noel C.

06/06/2019 12:00:00 SA

Overall experience with this company is the worst we ever had. The work they did doesn't look like it was done by a professional. They charge you for something that they didn't even do.

Blaine R.

03/07/2018 12:00:00 SA

Ideal services Lupe And Alex Did a great job on my house.Very friendly and professional guys that do great work.Great guys and perfec

Robert D.

11/29/2017

More of the same as all the other review. This company was sent out by First American Home Warranty to fix a water heater. Claimed we needed $300 in modifications that weren't covered. These so-called modifications didn't even need to be done. All they did was replace some already existing seismic straps. $40 in parts, that didn't need to be replaced, became $300. If these guys are sent to your home, call your warranty company and ask for someone else.

F. G.

1/26/2020

This company is a scam. They give you lip service and promises but that is all. They did a plumbing job for me and charged me $600 for a 45 minute job and they do not even finish what they promise you at the beginning. When I asked them to finish the job as they had promised, they asked for more money and did not respond to my messages when I refused to pay. I had to give them a star to post my review, otherwise, they do not even deserve one star.

Katie H.

12/22/2018

Found I had no hot water on Tuesday night. Filed my claim with my home warranty on Weds morning which assigned Ideal Services. Thursday morning I had not heard from them so I called. After being on hold for 20 minutes, a guy who did not know how to use the phone system answered just to put me back on hold aka hang up on me. Called back to of course be put on hold for another 20 mins. I was able to get an appt on Thursday afternoon which was nice. Technician came out to say yes my water heater would need to be replaced and that it would take up to 24 hours and that he would call my home warranty company right away. Called both my home warranty after the appt and Ideal to see if there was anything else I needed to do. I was specifically told by Ideal again that it would take 24 hours. Fast forward to today, Sat morning, I call Ideal because I have not received any updates since Thursday afternoon. I spend 15 minutes on hold to again be hung up on. I call back and am asked to hold again, only when I state I just spent 15 minutes on hold to be hung up on, then Danielle helps me instead of putting me on hold again. I just got off the phone with Ideal who said they are still waiting for approval from the home warranty company and that the approval department is not open on the weekend so I may not get my water heater until Monday or Tuesday. Tuesday being CHRISTMAS day! When I asked if they were really going to be working Christmas day, Danielle from Ideal seemed to be annoyed with me that I was getting upset that I have gone this long without hot water and that I wouldnt have hot water over Christmas, she then said to call tomorrow morning to see if the technician can call and get approval from a different department and try to get it earlier. I call my home warranty company who said that the claim has not been approved because they HAVE NOT RECEIVED THE REPORT FROM THE TECHNICIAN. I was told they can send out a different company but because of the holidays the new company may not be able to get me a new water heater until after Christmas. This whole time I have not yet received one phone call from Ideal services. Nothing about this situation is okay. I manage homeowner associations and deal with vendors all the time. It is not okay to treat customers this way when you are dealing with their hot water, plumbing, air conditioning services. It is not okay for your technicians not to complete and submit reports before leaving for their off days. Especially around the holiday season when their working hours/days are unusual. If this how I conducted myself at work I would be unemployed.

Frances A.

11/19/2017

Wasted two full days of my weekend waiting for their plumber to come out, no phone call or notice they were going to be a no show. DO NOT DO BUSINESS WITH THIS COMPANY YOU WILL BE SORRY. Required by my home warranty but I would rather pay a reputable service than deal with these people ever again!

Christy M.

8/28/2020

Please learn from our experience and do not hire Ideal Services for any job! They came to fix our AC. Among other things, they stated we needed a secondary drain pan and we paid $435 for just that. The day they installed the evaporator coil they had us sign a work order that included the secondary drain pan being installed. When they came back to clean the other coil, (because they forgot the parts to do it the first day) we asked them to show us where this secondary pan was. They ultimately admitted not installing it!! When we asked the technician why we were told (not by him) that we needed it and paid for it, he didn't know. A couple days later they came out to fix an issue with the new coil they just installed (meanwhile no AC because of the issue and there wasn't any sense of urgency on their part to fix their own issue) and said oh here is your secondary pan. We will install it ‍. Oh so now that they have been called out they want to install it? So if we didn't call them out....they got away with fraud! Oh and two of the appointments were no show, no calls. When we called Collana the HVAC manager she claimed these were rescheduled. Ummmm with who? It wasn't us and no messages were received. Collana was extremely unreasonable, wouldn't listen to our concerns, and did not try to make any situation right or apologize. So if you want good service and not be ripped off, do not use this company!

Connie And Wayne L.

5/21/2019

Our home warranty sent this company to check our leaky faucet issue. Miguel showed up after 5pm and didn't do any work and said he will have to report to the insurance company first and we will hear back the next day. We didn't hear back and instead we got a bill for $75 from the insurance company, we told the insurance company that the plumber said any services and work will have to be approved first by the insurance company and he is not allowed to touch anything until it's approved. The insurance company said that the plumber reported that the he tightened the faucet. Total lie! He came in with a phone and a clip board and no tools in hand. Long story short - we are still dealing with the insurance company because it became a he said she said. We will not renew with First American Warranty and we will never recommend this plumbing company to anybody! Dishonest/false report by the plumber to the insurance company! Rip off!

Danielle W.

07/06/2017 12:00:00 SA

If I could give a zero I would. I called my home warranty Company and put a request in for a plumber to come out and look at my hot water heater on July 3rd. I explained to lady I needed it to be an emergency situation. I have a handicap son with sensory issues already. I Never received the call from the company so I called them. The woman gave me a time 6pm to 9pm. I thought it was normal for an emergency situation. The lady said he will call 10 to 15 mins out when he is on his way. I get a call at 9pm when I decide to go to bed from Marcus and he said he is still 25 mins away. I tell him I can't wait my son is on a blood pressure pill to sleep. I can't wait. So he said he will call me the tomorrow. On 4th of July. He said they are closed for the holiday. The office called to put me on the schedule for the 5th. She gives me the 2 to 9 schedule again. 7pm I call and get Jenna (i think that's her name) and tell her my appointment is from 2 to 9pm. She said our appointments are until 6 pm. The tech is on his way. I'm now on the phone with the warranty company and spoke to a supervisor to speed the process up to get it approved for a new water heater. The tech starts fixing it I leave him alone and he calls me out about 9 or a little after 9 pm and said he don't have the rest of the parts to fix my insta hot that connects to the water heater. He said you will have hot water in 25 mins. The tech leaves. Before he does so says I will come out tomorrow and than says I was going to take the day off. Come to find out the water is leaking from inside the wall into my laundry room. I call the the company back and no one there to answer the phones but they are open 24 hours a day. I don't get it. I call the warranty company and was told to control it the best I can from Kevin in the Dominican Republic. I just can't.

Joseph G.

12/05/2017 12:00:00 SA

Awesome crew. Just moved to Vegas from the east coast. One thing I noticed immediately out here is that people in general are very friendly and carry a happy demeanor. These guys certainly lived up to this this notion! Besides being professional and courteous and all that good stuff, I was extremely impressed with the time and care they put into making sure the house was protected and kept clean throughout the entire process. Thank you Larry, Ivan, and Lupe for a great job here on Fairfield ave.

Chuck H.

01/04/2019 12:00:00 SA

Dont Deal with these Idiots.....They advise you that they will be at your house between 8 a.m.-12 Noon. You take the morning off to met their supplied appt time and they dont show up. I was told that Mattwould be here by Noon. Not a Great way to start A Busoness Relationship thru Home Warrenty Service Contract.

Deanna B.

11/03/2020 12:00:00 SA

I had a lot of trouble with this company. The 1st guy came out and didn't complete the job as requested. I called and was told the permanent fix wasn't under warranty. Ok so instead of arguing with me just tell me I need to pay. The tech was rude. Called again To schedule and pay for proper fix. Reschedule but tech never showed nor called. I called again and was on hold for a long time. I hung up and called again. Of course by this time I was very mad. I was told they needed to reschedule after the insurance was contacted. Ok now I really mad. It was paid for at the time of rescheduling so the insurance didn't have anything to do with it. After checking on the payment she was in agreement and apologized and called tech who didn't reply. After some frustration I was able to get a different tech and rescheduled. I want say that if you are taking time away from work double and triple check they are coming or you may have just wasted your time and your boss might not be too happy. They came they flushed the pipes and hopefully I don't have any more problems. Another thing that I was furious about was after the job was done and while signing the paperwork I was asked to rate the scheduling and the tech on that same paperwork. That is UNACCEPTABLE. If I am going to rate anyone I am not going to do it at that moment. The tech however was pushy and adamant that I rate before he left. The only positive I have to say is the female phone rep handled the issue and my anger professionally. I'm truly hoping the owner sees this and makes some changes for their customers.

Cory D.

10/27/2016

They tend to be frequently assigned to work order if you call your home warranty company. The reason they tend to get more jobs through them is because the Ideal services tends to look for any reason to deny your request, and by doing so they save the home warranty company money and get themselves assigned to more jobs through them. You can specifically deny them as your contractor if assigned and the home warranty will have to send someone else.

Rose M.

6/21/2018

Extremely disappointed and won't use this company any longer! Scammers and rippers. We have to give them most of the work to be done in our home since we were new in the area at that time. The first and second jobs were fine though very expensive but when our water heater broke, they charged us good amount for a new tank and only in less than a year after, it broke!! They said we have to pay around $700 to handle the disposal of the broken tank so they can replaced it when it's still under warranty. Really?? What a scammer. So, buyers beware!!!

Dave H.

09/01/2019 12:00:00 SA

1 star is even too many. Here we go. I call on Thursday. Explain I have water leaking from the bottom of the water heater. They ask if I want to repair or replace it. I'm ok with either. They show up 2 days later (that's ok, that was the appointment) Water coming out the bottom, have to replace. I already told them that on the phone, thanks phone guy. Ok, now they said they'll come out tomorrow to replace between 11-3pm (whatever, that's fine). Come 4pm, I have to call them to see what's going on and am told they couldn't get the water heater....? Ok, thanks for the heads up, been waiting all day....I get a call back 5 minutes later, and am told they have to wait till Monday to ask the manager if they can even do it because of the asbestos on the water heater. Asbestos, really? They automatically assume, (yes I say assume because how do they know without a doubt something is asbestos?) Let's say just for fun they're correct, that there's some asbestos somewhere. This should have been brought to my attention when they came out the first time, not a day later after they didn't come out or even reach out to me after missing their appointment. So I cancelled after this complete show of ineptitude. There's better plumbers than this. Will not be utilizing their services for plumbing or a/c or whatever else they provide.

Tracy K.

1/14/2020

Ideal Services
On January 3, 2020 I opened a claim with First American and was referred to Ideal Services for the claim. Ideal advised a tech would be out between 11am-3pm on January 6, 2020.
On January 6, the tech arrived and stated that he did not have a cartridge for the leaky shower. He advised his office would call and set up an appointment for tomorrow. The tech stated that I may need to replace the shower valve.
On January 7, the tech arrived and installed a cartridge but was unable to reinstall the face plate. According to the tech, the valve would have to be replaced because it was leaking behind the knob. He stated that his office will set up an appointment for the following day.
On January 8, the tech came out again and installed the face plate, and stated that I needed a new valve. He stated that his office would call me later. After the tech left, I noticed he installed the face plate and cartridge backward. I contacted the office and spoke to Brooke and told her I would like to talk to a supervisor, as I was not satisfied with the tech's diagnosis or workmanship. I wanted to express my dissatisfaction to a supervisor and request another tech come out to complete the job. Brooke advised me that the supervisor told her that their policy is whoever starts a job has to finish it.
On January 9, I called the office and was advised by Brooke that the tech never called in the claim. She advised she would call me tomorrow. At that point I called another plumber, who correctly installed the cartridge and told me I did not need a new shower valve.
On January 10 I called Ideal Services and asked to talk to a supervisor. I was informed that there was not one available and one would call on Monday, January 13.
I am still waiting for a call back from Ideal Services.

Laura M.

10/11/2017 12:00:00 SA

Just had a water softener installed ... unfortunately the water in my community was shut off and the tech could not check for leaks nor program the softener. I called the company after he left and was told there would be no problem for the tech to come out if need be! However ... when a leak was visible I called and was told a supervisor would call me at 7 am the next day! At 930 am I called and was finally told that an appt would be ok btw 11 and 3!! Well a few min after hanging up received a call telling me that I need a new work order from Warenty!! I am very upset by this company and their lack of customer service!

S J G.

11/22/2017

Unfortunately you can not give a rating less then one star as they truly dont deserve that much.

There electricians are supposed to be licensed and knowledgeable. As to the former I can fully attest that the ones I have had to service me were not. I was told the reason I had no power service to 3 rooms in my house were that I had a break in the wall of an electrical line and that they were going to have to open my wall up of which I would be responsible for the expense. He returned one week later to do the repairs at which time he retested with his meter and I was then told that the break in the electric line was not in the walk but under my home and that I would have to have some one come to excavate so that he could get access to under my house.

The actual problem which he was not able to diagnosis was a tripped GFI breaker. How does a licensed veteran electrician not know the difference between a tripped GFI breaker and a break in an electrical line in a wall or under the house?

Alan S.

9/23/2014

The electrician that finally showed up to my house was very rude and he barely looked at the issues I mentioned to him. He was over confident in what he though the problem was.

I hired another company and when they came out the problem was fixed quickly. The electrician at Ideal was wrong about the issue too.

Don't call this company!!! They have rude and uneducated employees.

Juan G.

10/01/2017 12:00:00 SA

Be carful with this people guys. They are Scammers They never have the tool it's a waste of time. You can open a clog toilet becouse they didn't have a plunger!!!! If your home warranty tell you that they will send Ideal Service ask your home warranty to change it or ask to speak with the supervisor.

James C.

12/21/2018

I'm sure they are going to know who I am after this review. I called my home warranty company for a leak in the bathroom. They send this company out to repair. The guy said he will replace both angle stops and pressure valve in the garage. He told me the may need to cut a hole to get more pipe to connect to. I was ok with that. Next he said to me that I need to move the sink. Wait what? Yes. This was a pedestal sink in a half bath. He said he needed more room to repair. I told him the sink if the sink get moved then there is another issue as the drain is part of the sink. He told me he doesn't move sinks being the sink was not the issue. It would code me an extra 100 or we can reschedule. The main water was turned off in the hose for the leak. I removed the sink myself being completely pissed that this should be their responsibility. I asked the plumber if my toilet was leaking at the floor and was in need of a wax ring who move the toilet to gain access? He told me the homeowner is. I about fell over. He told me that the toilet was working and the repair was not the toilet but a wax ring. So needless to say he had to go get parts. So you come to a job with a plumbing truck and no parts? Mine as well have been a food truck then. He came back fixed the one stop and put a wrench on the pressure valve and not replace that. Shady work shady employees. Beware. Sinks a plumbing issue any leak. Said it was my home warranty didn't cover moving a sink ‍ so back to back to a toilet wax ring. Lol think about it.... shady. It's like asking an electrician to fix a switch but the cover is ok and he can't remove to gain access to the switch. Lmao. I fixed the sink, mounted it back to the wall, caulked it like new, and replace a broken faucet that was not found with the water off and never checked by the plumbing service. Said that was not on the service call and that would be another call and cost. Yep shady. Save a headache and call a real plumbing service. Anyone who sees this I hope this helps you and you find someone else. I recommend American Jetting Services. I used him in the past but my home warranty used these clowns. This was easy to get back, just a shame they couldn't do this service. It's plumbing ppl. Didn't AJS due to this being an easy fix. But other issues I will not hesitate to call a real plumbing service.

Laury N.

10/14/2017

I can't even comment on the actual service/workmanship. My review is based on the fact that I wasted my ENTIRE day waiting for a plumber who never showed up! They did however call AN HOUR PAST the end of the four hour window they had given me to ask if it would be ok for them to come then. Sorry, after doing nothing all day, I finally left the house. The girl I spoke with on the phone sounded surprised that I wasn't available anymore. Really?!

K P.

02/05/2021 12:00:00 SA

This company has been nothing but a hassle. I filed a claim with my home warranty and it has been nothing but a headache dealing with this company. The first guy came out, looked at my shower and said oh I dont like dealing with these shower handles, and I will most likely have to redo the whole thing and its going to cost you an extra $135. He just looked at it. Didn't do anything. He said he had to order the cartridge and come back. Then came back the next week and said he has to replace the whole thing and it will cost me an extra $135 on top of my service charge. He had horrible Customer Service. When I was called to reschedule I asked for a different tech to come out. He was scheduled the next week. He came out and had no clue what needed to be done because the last guy was fired and left no notes. So he now has to order the parts and come back out. I then get a call to reschedule for last Saturday. The tech calls and says the part isn't even in and needs to reschedule again. They then call and reschedule me for today. While at work they call to confirm someone is going to be home and I have 5 minutes to confirm or they will reschedule. I tried calling the tech and the office 8 minutes later, on hold with the company over 25 minutes and had to call from my work phone to get someone to answer to be told I have to reschedule. The time I was given was 2-6pm for the tech. It was 3:24 I called and by the time I got someone on the phone almost 4. I told them he still has 2 hours in my time slot. They tried calling the tech as well and no answer. I was told yet again I have to reschedule. It has been almost a month trying to get my shower fixed and it still isn't fixed. I highly recommend to avoid this company. Because they are getting paid from a warranty company they don't care about providing Customer Service.

Christopher N.

10/02/2020 12:00:00 SA

I don't typically right reviews, in fact I'm the guy who won't even send food back if it's wrong so you know I feel strongly about this review. Service was part of a home warranty ticket for a leaking sink and stuck faucet. For starters, each and every visit by a technician was later than the quoted block of time and not once did I receive a call from the technician informing me of the delay. Only when I called into the office 30 min prior to the end of my allotted window was I given an update. I'll grant that they did fix the leak. The faucet was rife with complications ultimately leaving us without water to the kitchen for approximately a week. Scheduling a revisit was delayed by warranty company approval even as I offered to pay out of pocket for expedited service (admittedly I'm not sure if this is standard practice but inconvenient nonetheless). Once the hose was repaired, the technician closed the ticket stating all was fixed when in fact the water pressure at completion was dribbles compared to baseline. A second tech was requested to inspect the work, who was in the house what couldn't have been more than 20 minutes. He took video, hemmed, hawwed, didn't use a tool, and left to consult his superior. I waited 2 business days before calling myself to inquire on an update. After being on hold for 30 minutes, I was told the tech left notes and that my water manifold would need replacing at a cost of 2300 dollars. When a manager was requested, I was put on hold 5 minutes and then told none were available. I called the warranty company, obtained a second opinion from a separate company. The new tech was there 20 minutes, inspected the hose, cleared debris and my pressure was 100% improved without even inspecting the water manifold. Ultimately, I felt this company did not respect my time and call into question their competence as they intended to charge 2300 for extensive work when it was simply a clogged hose.

Ron M.

5/25/2018

My water heater blew. I called Ideal Services to get it replace. They sent up an appointment for the next day and Frankie arrived on time. He was great , easy to work with , friendly and very knowledgeable. Thinking it to be all day job , Frankie knocked it out in 2 hrs. I really was impressed with professionalism and he took the time to instruct me how to operate the unit. On top of that , the water heater was American made. Well done Frankie. I will certainly hire Ideal Services again. Ron

Bob H.

11/05/2018 12:00:00 SA

Had a plumbing issue with a couple of leaking valves. This plumber named Carl came out, wreaking of tobacco like a chain smoker, fixed one valve, took a picture of the other one and said he needed to get approval to replace it. Got in his van and left, no goodbye or explanation. I found out he turned it in as done and I got a bill for my service fee from my home warranty company. The rudest and most useless service company I have ever dealt with.

Mia D.

5/13/2017

This company has horrible customer service! I would never use them again and will request my home warranty not use them as a vendor. They set an appointment for an emergency water heater repair and never told me they would call before hey came. So thy called at the start of my 4 hour window but I didn't hear my phone. when I called back to confirm they said if you dont call back within 5 minutes they cancel your appt. I told her I sill had several hours of my window left and if the technician could come after the next appoints but they refused. I told them I have children and we had no hot water for days but still they didnt bother to come. I expect more from an after hours service company!

Ines R.

06/09/2017 12:00:00 SA

These guys have been out to my property 3 times with no resolution. They find every excuse in the book to place blame on the customer and not perform the work. It's beyond me this type of behavior. It's not like they are not going to get paid.
I finally called my home warranty and requested a different contractor to have my issue resolved. I have even considered paying out of pocket for my own water heater and have it replaced at my cost since this had become such a huge headache but I will definitely be doing business with someone else.

Sonny S.

08/09/2019 12:00:00 SA

This place is a joke, and the owner should worry more about his business than trying to ruin other people's business because he couldn't get what he wanted after throwing a tantrum.

Mike T.

1/14/2019

This company is just a home warranty puppet and will do or say anything to keep from doing work, and that includes lying or just not showing up. If you look, it is pretty well documented they are paid incentives for minimizing costs associated with home warranties. I'm sure there are some legitimate disputes, but I know my electrical and plumbing issues were covered, but this company failed to show up 3 times for electrical work, and lied about a minor plumbing issue that took me 10 minutes to fix after I bought the right tools. A joke, but they have a captive customer base and clearly don't care about customer service or fixing things the right way.

Crystal G.

09/11/2016 12:00:00 SA

Worse service company. Sends out technicians that aren't educated. Then takes five days to fix a problem that they created on a brand-new water heater that they installed after we already went a week without hot water now we're going through another five days without hot water because the repair was done incorrectly. I strongly suggest nobody uses company

Brenda S.

04/04/2019 12:00:00 SA

if your home warranty company refers ideal services avoid this company at all cost! this is the most crooked company out there!!!

Nicholas V.

3/13/2019

My experience with Ideal Services Restorations couldn't be further from ideal. I was put in touch with this company by my home warranty company to inspect and repair a leak in the ceiling of my house. The leak was located almost directly under my master bathroom toilet. Ideal came to my house on three separate occasions (each visit a separate 75$ charge for just coming out from my home warranty company mind you). The first time that Ideal came out, they told me that the leak was being caused by our master bathtub being over filled, and was told to just make sure that the bath tub doesn't get overfilled, and the overflow drain for the tub wouldn't leak over and leak down to the down stairs ceiling. Meanwhile, the leak is about 15 feet away from the bathtub. A few weeks later, the leak happened again. I called again, Ideal sent someone out again, this time saying that they were unwilling to cut into the drywall to diagnose the leak, because they were concerned there would be mold. So they left, I got charged $75 again, and they literally did nothing. A third time they send someone to my home, this time with a gadget that can see where there is and is not moisture behind the drywall. There was no moisture found. They then went up to my upstairs master bathroom, and noticed the master bathroom toilet was loose, and suggested replacing the wax ring, but they didn't actually replace the wax ring, offer to replace the wax ring, or do any actual work to address the problem at all. Instead, almost a week later of playing phone tag with ideal's office staff, we were offered a quote by email of approximately $850 to simply cut the drywall in my downstairs ceiling and diagnose the leak. Mind you, the leak is directly below a master bathroom toilet that is loose enough the caulking is coming apart and clear needs a new wax ring. So I call ideal, and ask what it would cost to replace the wax ring in the toilet, something I am more than capable of doing on my own, but frankly didn't feel like messing with because i work 65+ hours a week. They schedule an appointment to fix the wax ring for me for $130. They were supposed to arrive some time between 8am-12pm. They showed up after 12, when I had already left for work. Once they finally showed up, they replaced the wax ring, but did not remove the old caulking from the base of the toilet, reset the toilet on the wax ring and didn't bother to recaulk the toilet at all. They literally wasted $130 of my dollars, because the job was not done correctly and will now need to be redone. What kind of amateur hour stuff is that?! Then, to make matters worse, they simply threw away the old wax ring in my small bathroom trashcan, which was already half full, stuff literally overflowing out of the trash can. You can't even be bothered to clean up your work space after you are done with a job? Seriously?!! They also left stuff (from the mess under the toilet) smeared on the tile around where they did the work. Then, without calling to tell me or anything, just note on the repair order that there is rotting near the left side of the base of the toilet in the subfloor. When you saw rotted exposed subfloor, it didn't occur to you to offer to repair it? I would have been willing to pay to have the entire subfloor repaired if that's what it took to do the job correctly, but ideal is so incompetent they didn't even think to ask. I will never do business with this horrible, unprofessional, rip-off artist company ever again, and I hope that you will chose not to do business with them either after seeing this review.

Steve V.

7/25/2014

The service call was through my home warranty service and for the garbage disposal that was grinding. It had been for a week. I flushed it with water repeatedly, put my hand it to determine if something was stuck in it, nothing seemed to work.

They gave me a four hour window (from 11am-2pm), I called them at 2:45Pm because they stated that they will call 15 minutes before arrival and I had heard nothing. The girl who answered the call said her service man was behind and would be here in a half hour. I asked if she had the gate code, she said no (long pause). Would you like it I asked - oh yes that would be good. An hour later I receive a call: I am at the gate and need the code.

The guy comes to the house, I turn on the disposal and as sure as the sun rides the the disposal clears itself. So not only did I waste five hours of my life waiting for this company, I was still charged the service call. I understand that he made the call, but give a guy a break.

My home warranty company is Old Republic and I have had horrible experiences with every vendor the use. Unbelievable!

Thomas H.

6/27/2019

This place is the worst I have ever dealt with. I had to make every call in order to get the tech on the job and get the work done. As others have stated the receptionists are terrible, mouthful disrespectful and should be loading trucks instead of dealing with the public, makes for terrible reputation as a professional company when they are on the phone. Old Republic Ins. is the reason I was even put in touch with his company, but I can tell you, be afraid, be very afraid if you choose to contract with them on your own.

Kai N.

05/01/2017 12:00:00 SA

I can't speak to anyone's experience with plumbing, my issues were electrical in nature. Chad and Nathan get 5 stars for showing up ready to go, and after I explained what was going on, getting right to the problem. They had a replacement switch for the bad one in the wall, and knowledgeably undid the mess that the former owner made of the 3 way stairway light controls.

My only issue was that this was a call out from a home warranty, and when it was initially scheduled, I was given a time, the tech's name, and told they would call when they were on their way, about 15 to 20 minutes out. Instead, I got a call from the office which I couldn't answer right away that I had to call back in 5 minutes or they would cancel.

Be up front about that policy when initially scheduling with customers, or better yet, extend that window. if we can find 4 hours to free up for service, you can find 15 minutes for a confirmation call back.

Melissa U.

09/01/2016 12:00:00 SA

Wow I should have checked the reviews of this place before I agreed to let my warranty company assign them. Very frustrating to deal with. I paid my $75 svc fee. The tech George was here on the day of service, which was several days after I put in my claim, for 5 min to assess the repairs needed. We have a well that we share with 3 other homes and couldn't figure out how to turn off just my water. So he left. Husband corrected that issue and when I called back to reschedule they told me the following week was first avail! I called the warranty company to cancel entire order and refund me but they refused to refund me since he already came out and diagnosed the problem . Really? There was no diagnosis. I told him what was wrong and needed to be fixed. so I was stuck with these jokers. Warranty did call them was able to get the rescheduled appt for next day today instead of me having to wait til next week.
The appt was from 2 - 6 and he would call ahead. I missed the call and the voicemail said you must call back in 5 minutes or he'll have to go to next appt. I called back in 10 min and instead of having him come after that next appt now They would have to reschedule for Tuesday! Forget it! Terrible svc!!! They probably pull
This shit so people will get frustrated and cancel. It's unrealistic to expect someone to call back in 5 minutes. They should have made an attempt and came to the house . I was here waiting for him!!!! So pissed! Never again! I've never posted a review before and this had me so frustrated! Ridiculous

Frank M.

7/16/2020

duane was on time and he did an excellent job !!!!he diagnosed my electrical issues quickly and fixed it.i was totally satisfied with his work .

Astrid A.

9/15/2017

Electrician Ivan was excellent. He was prompt efficient and courteous . He knew immediately what my issue was an resolved it . He is an asset to your company , would highly recommend!!

Kim N.

07/07/2020 12:00:00 SA

Was referred to Ideal Plumbing by my home warranty company, its been hell ever since!! My warranty company sent the referral and I was advised that the company would be contacting me for an appointment. I eventually had to call them. The tech came to my home and snaked the toilet said every thing was good if I had an issue again that i was to call back ((that was weird why would I have another issue)) of course 3 days later I had to call them out again. The same tech shows idk what he did but when he finished there was shit yes shit as in feces in my shower!! The tech said he'd be back the next day to finish the job. The next day he did not show!! I called Ideal and the female receptionist said that my tech schedule had been changed and I had to wait until Monday, this puts me at 2 additional days of unlivable circumstances. On Monday I get a call that my tech is running behind and wont be to my home until after the scheduled time. A hour after my scheduled appointment I get a call that an authorization is needed and they cant get in contact with my home warranty company Old Republic. I would think all of this would have been done Friday the day he created the mess in my bathroom. So Tuesday morning I call my warranty company get the information needed by making contact with old republic and im told to wait another 2 days for the plumber to come out. This is unsatisfactory for a company who says they are 24 hour service. I have a young child in my home along with an elder. I did the leg work for this company and still called them before they thought of even contacting me. Im highly dissatisfied and would not recommend them to my enemy

Uncle F.

11/04/2016 12:00:00 SA

I have used Ideal many times on different projects. Now after being sent out by my Home Warrantee and lying and more never again.
This past few months they have been horrible with customer service and repairs. Call to get quotes on a underground water break and they never called back. This is just one of many complaints.
It's very sad because over the years for repairs they have been good. Now they are just as bad as Rakeman.

Hope they get it together now that they are on the no call list and into the complaint department of mu Home Warrantee

Need a plumber there are a ton of others in Vegas who would love the work

Stephanie C.

11/11/2016 12:00:00 SA

I had 4 electrical outlets that randomly quit working. My home warranty company sent out Ideal Services. The tech who came was named Henry, and he was extremely professional, prompt, polite, and clean in his work. My time window was 8-12 and at 8:45 He called to say he was 15-20 minutes away. Sure enough, right about 9:00 he pulled up. He covered his shoes with booties upon entering, without me having to request that he do so, and was able to quickly replace the faulty outlet, fixing the problem. When it comes to electricity, I'll gladly pay the $75 home warranty fee, rather than try to mess around with it myself!

Sharon M.

1/17/2019

I hired ideal services for a smell in my bathroom. The plumber came by told me he couldn't smell anything and that they would contact me for a more elaborate inspection. Never heard from them again but did receive a bill for my deductible of $75.

Carlos B.

5/14/2019

Update so turns out The overflow was leaking because Jorge removed the waste plug in the tub and didn't tighten it properly after reinstalling it. The clog for which I originally called for was also addressed. No need to replace remove anything just needed a competent plumber. Thanks for nothing ideal services.

Gwendolyn K.

9/27/2017

What a waste of time. My doorbell inside of my entryway was not working and since i installed a Ring Doorbell to a doorbell outside of my entryway at least 4 years ago, Julien stated he could not touch it since it had been tampered with. My doorbell in the entryway had just stopped working. I asked to speak with his supervisor and instead of letting me speak with him, Julien called his supervisor and spoke with him and then hung up statingUm, yep that's right we can't touch it. Didn't even look at the doorbell that was having a problem and assumed it was not working due to the Ring Doorbell. I'm sure checking to see if it were possibly something else would have been a nice effort since I was supposed to pay for the visit through my American Home Shield warranty. Ideal Services sucks. Never using them again.

Trevor D.

11/07/2019 12:00:00 SA

Ideal plumbing came out to change water heaters. The tech was great. Company is overworking their employees. Tech started his work at 5:30p finished at 11p. Felt bad for him due to the fact that he was by himself and I had to help him lift the water heater onto the platform. Would not recommend the company.

Evan B.

06/05/2016 12:00:00 SA

Despite my home warranty company calling numerous times about my approved upgrade to emergency service for my broken A/C they still tell me they haven't received anything regarding it. With a two month old baby in the house and the temperature being over 100 degrees it's ridiculous that I have to wait three days just to get a technician out to the house. Customer service is a joke, they don't offer any other solutions when I call. The only response I get is We didn't get anything k bye. I'll be sure to warn everyone I know away from them but unfortunately it's my only option through my home warranty company so I'm stuck with them. If I could give them less than one star if I would.

Joseph P.

5/13/2016

This is my first one star rating I have ever given. I cannot believe the service I have received. I moved into our house on Friday, went to start my washer on a Monday and it began to leak from under the wall. I called my home warranty people. They told me not to worry they would send out a company to look at the leak and we will get all of this taken care of. 05/12/2016 Ideal sends out this technician by the name of George or Jorge...

Jorge came into the house, he was very rude. He was very condescending from the start of our conversation. He already seemed like I am taking time out of his busy day to do me a favor. He asks me where the leak is and I show him. He tells me he can't get to where the leak is and to remove the stuff, he has his ear bud in his ear from the phone and starts talking to someone while I take a door off, move the washer and dryer away from the wall with my step daughter. Didn't even offer to help??

Before Jorge even looked at a leak, he tells me the washer box is too low and out of code and that will need to be brought up to code after repair. I ask him to look at the leak. He says are you sure its not leaking from the washer? I told him it does not, it leaks from under the wall. He proceeds to start the washer on rinse and drain cycle and gets back on the phone with someone on his ear bud. I know for a fact that Jorge or George didn't do anything with the leak because when he began his paperwork there was no water from underneath the wall.

Jorge tells me that I have a cracked drain pipe or something (or something...smh), he has to open the wall and if he does and fixes the leak they need to move the washer box up to code to 48 inches. He says that the total amount will be the $75 deductible and $250 to raise the box to code and he begins to leave. I asked him if they are going to fix the leak and he says not today and laughs He says he doesn't have the parts and hasn't gotten approval from home warranty. I asked him to call and he says they will take 45 minutes to respond and he doesn't have time to get approval. He will call me later. I told him I have 6 kids living at the house and laundry piles up and I need this done asap. He calls the warranty people. He tells them the box is out of code and that he needs to get into the wall to fix the leak. He tells them it is one hour work time. They talk for a while and then he gets back on the phone with who is in his ear bud and tells them he will call them back later.

He tells me I have to call warranty. I asked him for the code that explains I have to move my washer box up to 48 inches from the Pea Trap. He says he doesn't have the plumber code book, its at the office. I asked him how then can he reference a code. He told me to call the office. He leaves and I measure the washer box, its 30 inches from this pea trap. I measure how high 48 inches is and it is two inches above my front loading washer. That didn't seem right.

I call Ashley at Ideal Services and she told me there is no plumber code book, that it is a city code. She told me that if a city inspector entered my home that my house has to be up to code. She gave me a UPC number 804 and told me to look it up with the city. I asked again how can you reference a code if you don't have it. She said the Technicians just know..... I call my home inspection person, who tells me that my house was built during a time when the code stated my washer box should be at 30 inches but this code they are referencing is for new construction.

I called a plumber. He confirmed that I am grandfathered in at 30 inches. That I do not have to move the box up to 48 inches, everyone in Las Vegas is trying to make a dollar and my plumbing company doesn't make much money on home warranty service calls. He told me to have someone come out and give me a second opinion. I did what he told me and decided not to use ideal.

on 05/13/2016 Ashley from ideal calls me to confirm when they are coming out to service the leak.. She said Jorge/George confirmed that washer box has to be at 32 (now its 32 inches?) from the pea trap. I told her my washer box was 30 inches and I am grandfathered in. She said well that is what you have to have if you want it fixed. Goerge/jorge tells me 48 inches initially, then Ashley says 32 inches what is it??

UPC code 804.1 initially in 2000 universal plumbing no less then 18 inches and no more then 30 inches. I reviewed the amendments in 2006, 2009 and 2012, doesn't mention 48 inches or 32 inches unless there is something I'm not reading.....either way I've been told by 2 plumbers and my home inspection team the box doesn't need to be moved...

Wont be using Ideal...

Denny U.

01/03/2019 12:00:00 SA

Guy showed, said he had to submit pics to warranty company but assured me it was just formality. Never heard from him again. I called warranty company, and they said claim was denied because tank was not attached to toilet. The hose broke so I had to disconnect to minimize the leaking-but it needed new wall pipe because it was stripped. This company sucks as bad as warranty company. They then tried to bill me $75 for doing nothing-which an arbitrator overturned. You have no choice regarding who warranty company sends-but you have to watch like hawk-they're lazy and happiest doing nothing for $75-very sad they are licensed.

Heather R.

2/20/2017

Ideal Services is FAR from ideal! My home warranty company sent me to Ideal for an expedited issue due to a tub leaking from the master bath through the ceiling into my first floor. The leak was 10 feet away from where the tub is. The appointment was set for 2 DAYS later after the original call was made. This was an expedited issue with secondary damage such as mold being caused? Other friends and neighbors told me when they had similar issues, they received same day service.

Our service window was between 2PM and 9PM, which is a large window. We requested a call 30 minutes prior to arrival, which they stated they would do. I received a call 5 minutes prior to arrival. Thankfully, my husband was already home. I was on the phone with my husband on my way home from work. When the leak happened, my husband had taken the bath and my adult son and I were downstairs and observed the leak occur. I felt it was important for them to hear what occurred from our viewpoint since we saw the leak happen and when it occurred, which was after my husband drained the tub and was already dressed.

The tech came downstairs and told my husband that he had to check to see if our tub was covered under warranty since it had jets. I told my husband where to locate a copy of the written warranty as our tub was covered. The tech then said that they didn't work on our kind of tub. Well, which was it? Why would you check coverage on a tub that you don't service? And why didn't you ask whether our tub had jets when you called. My husband asked him to write this on the service form as we did not intend to pay the copay for that service call. In his atrocious grammar he wrote Tub leaking through the ceiling. Are company don't work on body spray (whatever that means, and great grammar for a professional).

I pulled up right as he was getting ready to leave. I called Ideal and asked what was going on and next steps. The lady who answered argued with me saying that I should have told her that the tub had jets. I said, as a plumbing company and with them being the professional, how would I know that they didn't work on all kinds of tubs? This was a regular tub, with just a feature of push button jets. She repeatedly blamed me. I tried to problem solve and asked what next steps were with him being there only 5 minutes. She said that he decided that the problem was with the jets. I explained that they were not, as if they were, the tub's water level would have drained while my husband was in it and the water leak would have begun while my husband was in the bath. Instead, it happened when he drained it, was already dressed and the leak was 10 feet away from the tub. She said that the they were actually just waiting on approval from the warranty company to gain access to my ceiling to locate the leak and that the tech was coming back to my house after his next service call. I asked what I could do to assist. She advised me to call my warranty company to assist in getting their request approved.

I called my warranty company. They advised me that Ideal had not contacted them about access approval. They put me on hold and called Ideal. The warranty company came back and said Ideal said AGAIN that it was with the jets and that the tech's full report wasn't in yet and that they hadn't requested access approval. So, I called Ideal back and got the other girl working in the front office. She said I needed to wait for the tech's report. I clarified again, do you work on my kind of tub or not. She said yes, they would do my repair and that they just needed his report. I asked what time he would be back again to investigate the location of the leak. She stated that they never said he was coming back that night and that she was sitting next to the girl who talked to me and that she never said that. So, now she was calling me a liar when my husband was sitting next to me and I had the call on speakerphone and he heard the same thing.

That night, I sent an email to my home warranty company requesting a new contractor. I didn't trust a company who doesn't thoroughly assess a problem on something that is my primary investment. The next afternoon, we get notification............Ideal doesn't work on my kind of tub. Thanks for wasting time Ideal. While mold forms in my home and while my severely asthmatic 8 year old breathes in unhealthy air. Also, while more damage is being caused since you didn't do your job, wasn't upfront, didn't ask precise questions, didn't assess problems, expects customers to have more knowledge than you and you blame them. I will NEVER use Ideal again.

Berenice C.

4/29/2016

This was the worst service I have ever had!!!!! They flooded my home with water and tried to blame it on me when I wasn't even home! They made like ten holes and also burned my wall! Now my carpet is destroyed which since it was there fault it should have been changed or at least washed! On top of everything they didn't even fix the problem now I'm stuck with a bill, holes in all my walls, and the dirtiest carpet. Would not recommend them at all!!!!

Brittany J.

7/22/2016

If I could write a negative star I would.
1. I was told a tech would be out to service my a.c. unit from 2-6p
2. Got a call at 4 pm saying it would be slightly after 6pm
3. Called at 645pm to find out where tech was, told he would be here shortly
4. Called at 745pm to find out where tech was, dispatch said he would be here shortly and would contact me
5. Tech called said he received notice our order was cancelled and he couldn't give an eta on when he would be here
6. Called company and was told they were closing for the night and the tech would be out shortly and our work order wasn't cancelled
7. Called tech at 9pm to find out his eta, stated 45 mins away, had no GPS to find my home. Had to verbally give directions to my home.
8. Called tech at 10pm to find out where he was, said got lost would be here soon.
9. Finally shows up, we explain issue of a.c. not working to which he responded he couldn't flush with nitrogen to find leak and the EPA wouldn't allow him to recharge the Freon. Showed up with an attitude after making us wait an additional 4 hours for service. And then when asked to perform services he got in his work truck and sped off down my street.

Overall this has been a horrible experience and the service was not completed nor even examined to determine cause of issue. Technicians name I believe was Richard.

Amy P.

10/19/2016

Not even close to being on time even with a 4 hour window. Schedulers did not know what was happening and were unable to reach the technician.
Very poor service.
When technician finally showed up 2 hours late to move a dining room light fixture he refused to honor the estimate provided by the company, stated it would be at least double the amount ...without even assessing the job!
Needless to say I did not use this company.
Terrible service, ripoff company!!

Fay G.

6/14/2016

If I can select negative star I would.
I'm very upset that my home warranty keep on sending this company to my home. I refuse their services. They are extremely rude and some does not know what they are doing. They did what they are not suppose to do and after making a hole in my ceiling they said they are not authorize to fix it. WTH! They didn't even bother cleaning the area. Months later I have issue with my town house they sent the same company.
Of course, he walked in the house while he was on the phone with his buddy talking about a girl. Then after going to the bathroom less than a SECOND he walked out and sat in the van. I was inside the house waiting for him to tell me but he never came back. I was so mad I can't see straight. I called ideal service and asks what happen they said he hasn't called it in yet.

Richard A.

07/12/2017 12:00:00 SA

i called my homeowners insurance and they notified IDEAL SERVICES to assist in my plumbing issues. They sent over Brandon and Michael. Both were polite, professional and showed knowledge of their craft. They quickly notice what was the issue and took care of it right away. With Brandon and Michael, Ideal Services have a great team working for them and should be noted for that. Any issues with plumbing, A/C, i know who to request. Thank you.

Kim K.

06/03/2016 12:00:00 SA

I just had the ABSOLUTE WORST EXPERIENCE EVER! Terrible customer service. I don't understand how this company is even in business. DO NOT BOTHER TO USE THEM FOR ANY SERVICES. How can you be rude, not listen and not be a little patient after you make a mistake?!? UNBELIEVABLE!

Amy M.

8/20/2018

This is the worst company ever. They don't listen and they have very poor communication skills.

James J.

11/13/2018

Usually the home warranty send us to a shitty company, and this one is. Stay away if you don't wanna waste your time and money. It's a ripped off company. Be AWARE!!

Alba T.

08/01/2017 12:00:00 SA

Terrible service, rude personnel that doesn't have a problem telling you to go kick rocks because their business comes from a warranty company. Their scheduling process is a joke. Very unorganized, unprofessional and poorly managed. Hopefully there are enough complaints to the warranty company for them to drop this notidealatall service.

Sally M.

2/29/2020

I am giving a 1-Star Review because I cannot give a negative star. Ideal Services was sent to my condo by my home warranty company First American when I did not have heat coming from the HVAC system. Ideal Services diagnosed the issue as a faulty pump cartridge, so ordered the cartridge and came back a few days later to replace the cartridge. While trying to change the cartridge, the tech stripped the threads, left the old cartridge in and told me about and showed me a new leak caused by the stripped threads. I was horrified and did not want him to leave me with a leaking HVAC system. The tech assured me the leak would go into the pan and down the pipe to my garage. I called First American back that same evening the Ideal Services tech caused the leak and told them not only was the heat still not working but I had a brand new leak. First American did not send another company to repair this new leak and diagnose the lack of heat until the Monday following the Friday visit where the Ideal Services tech caused the leak. The lower part of my HVAC closet (behind my AC filter) filled with water and caused damage to the neighbor's condo below me. HVAC techs that I had into my condo after this pointed out the damage caused to the pump when the Ideal Services tech tried to change the cartridge. Realtors I spoke to did not recommend Ideal Services because of bad experiences with their clients. Please do yourself a favor and find someone who has better ratings than this company and will not cause damage to your property. A very, very frustrating and disappointing experience with Ideal Services.

Parker O.

11/19/2015

Well, initially, there was a scheduling issue, but the technician was able to fulfill the appointment, and I'm glad he did. The technician, Steven, is very courteous, professional, and knows his stuff! Thank you, Steven!

The only suggestion I would make is that if the customer says they will be home, please knock on the door instead of just making a phone call and leaving within a few minutes. Like others here I was told (after the fact!) that there was a 5 minute rule to call the technician back or they will leave. Some cell phones don't always receive phone calls (thank you, T-Mobile), and after waiting almost a week for my appointment, and then taking the day off work, I wasn't too keen on them telling me the technician wouldn't return and that I would have to reschedule almost a week later. Again, thank you for returning same day and getting me power back in my bathrooms and thank you, Steven, for your professionalism.

Jerry J.

12/19/2018

One of the worst experiences I have ever had. I was told that a breaker was being ordered on 12/10 and it would take 2/3 days and they would be out for repair. On 12/14 -( I called) because no one called me...just to find out what the status was for the part. I was put on a brief hold and then told - no one would be out. I waited 3 days with no hot water to be told they canceled my appointment. That's great customer service right?

Rachel F.

11/10/2016 12:00:00 SA

I've used them 3 times for plumbing issues and every time I have been able to get an appointment quickly, they have called before arriving, arrived on time/as estimated, fixed my problems and have been very friendly. Nothing to complain about- fast, reliable, efficient, and friendly! I plan to use them in the future for some electrical work, as well!

Helen C.

10/13/2018

We had a leak in the water heater. We called American Home Shields. And next day Ideal Service called us. They gave me all the break down how much is going to cost us to replace my water heater , it was going to cost me total of ($805.00). My niece called around three companies and they were ($644.00), ($575.00), and ($425.00). The ladies are so rude every time I called to ask questions, bad customer service, and you guy are too expensive. You would never see us doing business with you ever again. By the way I got my water heater replaced, pick up, exchanged and permit etc for ($425.00) and still tip the installer $30.00 and buy him lunch. People please do your homework so you don't get ripoff and miss treated.

Cromwell S.

06/07/2018 12:00:00 SA

If I can put zero star on this, i will do it. 1 star is not even worth to rate this especially the one who answer the phone named Monic. She is super dumb and rude and very bad customer service. I don't even know how she got hired for the position. Anyway, stay away from this company. The name of the company doesn't match the services they provide. Nothing but trash and garbage services you will get from them.

Chris G.

03/10/2017 12:00:00 SA

THE WORST COMPANY!! Do not use them if you care about your home. They installed a 100gallon hot water heater on Feb 14. They showed up with a beat up and I mean numerous gauges, dents and scratches new hot water tank. I refused to accept it. The extremely young plumber put me on the phone with his boss. He boss talked me into accepting that one, assured me it was new and it could take weeks to get another if I don't accept it. Well, I knew I could not go for weeks let alone another day without hot water. So I accepted it on the terms that there would be a 6 year warranty. The old tank did some water damage to the platform where the tank and water softener sit. They recommended their renovation unit to fix all water damage to platform and walls. So being a single woman and not knowing anything about repairs I called ideal services renovation guy Micha. He came out and explained what he would do to correct the situation. He didn't show on one day he said he would, he didn't show the next day but text me at 1:30 saying he was on his way. His guys showed at 2 pm, but Micha never did. During that day his guys who are not plumbers disconnected thenew tank and we're rolling it out to the truck thinking it was the old one! I told them to stop as that was the new one. I text Micha and asked him where he was and what is going on. Obviously he doesn't communicate with his men and I still didn't see Micha that day. So dryers were used to dry the wet walls for 2 days. His guys removed my water softener in order to correct and fix the platform. Renovations went on but not consecutively. After 3 weeks of nonsense they finally moved the hot water tank onto the platform. They damaged the platform, some Sheetrock was incomplete, caused more dents to the hot water tank., hooked up my washer incorrectly causing only hot water to be dispensed into the washer shrinking & damaging my clothes, and the setting was on cold/cold! My water softener need to be moved onto the platform and hooked up. I only saw Micha who I'm assuming is the guy in charge of renovations twice and that was at my request. He didn't even come out to inspect the work, yet demanded to be paid. Yesterday the plumber moved and hooked up the water softener but told me it was leaking rapidly from wall to tube and just left. Obviously the water softener was broken due to ideal disconnecting it because it was in proper working order. Ideal called & said they would repair the damage (water softener) so it stop leaking for $200-$300. WTF?! Ideal services you broke it! As of yesterday march 9th the softener is disconnected. Ideal said they will get back to me to repair it...I'm not paying to have my softener fixed if you guys broke it!! I tried to speak to a supervisor or the owner Ronnie and I was given excuses as to why they were not available. I text Micha and he has not returned my text. Ideal doesn't care about costumer service or satisfaction, they did their entire job half fast and I learned that their plumbers are apprentices and do not have a license. I'm so sorry I trusted this company... I've had a headache since feb 14! PLEASE DO NOT USE THEM!!

Ann N.

1/19/2019

The worst people in the industry. Don't call them, and if your HW co tries to send them, revolt.

Rachel J.

6/28/2016

They installed a water heater less than a month ago. It stopped producing hot water two weeks ago and getting them out here to fix it has been a nightmare. They just cancelled the appointment because I missed their call and didn't call back within 5 minutes...so they put us down for 2 days from now to do the same song and dance. We had to wait a week for them to grace us with the first visit to see what the problem was. They had to order a part, of course, and never demonstrated any sympathy for the fact that we have no hot water coming out of an appliance that they installed. What happened to standing behind your work?

Justin A.

3/31/2016

I would give zero if I could. Couldn't fix a leaky faucet, said they didn't have time to hunt for parts. They can't keep an appointment window and won't take their shoes off when they enter your home.

Karl H.

10/04/2017 12:00:00 SA

If you need drains cleaned don`t let these people handle the work. They were sent thru Home Warranty company. I have had this company do work for me on other issues and were never a problem. Ricardo is definitely not a pleasant or people person. personal opinion only, jerk is my description of Ricardo.

Shannon D.

06/07/2016 12:00:00 SA

I wish I could just rate my technician Aaron. I'd give him a 5* He was fast and friendly. However the customer service and communication of this company is horrendous.

Arnel S.

9/23/2017

This guys are a rip off. They will tell you, your piping is not per code. I thought they will modify the piping and install valves. They just replace the pipe for $400.00. They will take advantage of your situation. I need to change my insurance company just to get rid of this company.

Miranda L.

5/16/2017

Very happy with this place. We have used them a few times for different things- each time our issue was fixed with no problems. This last time we needed them to come out, they sent us a young man named Mat Knudson.... he was totally amazing! He was super friendly, professional and extremely helpful. We will be requesting Mat from now on. He made the appointment fun - thanks for great customer service :)

Demi G.

06/07/2014 12:00:00 SA

For years, my home warranty company has sent these idiots to fix the same problem every year. This year's comment was the system was not working because I hadn't changed my month old filters and that the easy solution was to replace them, turn off my system for 6 hours to reset and then, poof. magically it will work. What a bunch of bunk - this is what we pay for? Of course, all in 100+ degree weather with the system still not operational.

Never again...

Autumn M.

09/09/2016 12:00:00 SA

We had them come to the house through the home warranty. Steven came to fix the bathroom exhaust fan. He was very fast and he was very polite. He did a good job and the service was great. I was impressed.

Kris K.

5/17/2017

Riley (service tech) called to let me know he was 30 min out. Showed up early and took care of the problem very quickly. He was polite and did an outstanding job. He even asked for a vacuum to clean up the small mess. I had no problems with this company what so ever. This company was sent out by my home warranty company American Home Shield.

A B.

08/09/2018 12:00:00 SA

This company has zero sense of customer service. The technicians say one thing and perform another. The office staff act impatient and try and rush you off of the phone. You are always dealing with a different person. This means you need to start over fresh every time you call?! We had a plumbing issue in our home that was going to cost us a lot of money. They scheduled to come to our house at a specific time and never showed. We received a call a few hours later stating that the technician was there ready to start. WE ALREADY LEFT THE HOUSE, BECAUSE WE HAVE SCHEDULES THAT WE MUST KEEP! I can go on and on about the insensitivity and lack of care and communication skills this company possesses. Hopefully you don't have to find this out the hard way like we did.

Reggie V.

6/18/2015

Our Home Warranty Company sent this contractor our way...
David was great, checked things out, diagnosed the problem and went to work. He was quick and congenial. We were very pleased with Ideal Services and would use them again.

Phil G.

8/24/2016

Ideal was sent out when the first company failed to repair my A/C the technician was there on time was at the house 15 minutes found a loose wire was causing my fuses to blow. resolved the problem and they were on their way. great service, they resolved a problem that had going on for 4 days. HIGHLY recommended them.

Jason W.

11/05/2018 12:00:00 SA

AVOID THIS COMPANY!! Horrible service! I had two toilet flanges installed for the rip off price of $350. They installed the wrong size flanges which don't adequately seal the sewer pipe. I'm on the first floor and if the sewer line ever backs up, I'm going to have a real mess. When I realized the terrible job they had done and called them, Ideal refused to come out and make the job right. I had to play several hundred dollars to another, more reputable plumber to install the correct flanges. This company does a sloppy job and does not stand by its work.

David B.

1/30/2017

Steven was supposed to come to my house today between 2&6pm to fix an electrical problem. I planned my whole day around it. I noticed I had a missed call from him at 2:48 and I called him back at 3:03, but because I did not call back within 5 minutes I have to reschedule for another day. I do not have another weekday off for 2 weeks. I will never do business with this company again.

Carl H.

09/06/2016 12:00:00 SA

Home warranty sent them out for my water heater. Work order said nothing about it being tankless and first tech informed us he didn't know about tankless but would get the right tech out for us. Frustrating but now happy he didn't try to fix it making it worse. Next tech Peter came out, saw the issue and was a total pro. Explained issues and offered options on repairs. Peter and his helper came back with right parts and took care of our problem. Very happy with everything.

Marian C.

7/23/2016

HOMEOWNER BEWARE! This is the worst company I have ever hired to work at my home. I wish negative stars were available.

We purchased a new above ground spa in October 2015 and it was wired 110V with a factory installed 15' electrical cord with a GFCI reset button at the end of the plug, and could also be converted to 220V. I called Ideal Services in March 2016 to send an electrician to change the wiring from 110V to 220V because the spa would run more efficiently. I previously had a spa in the same place on the patio that was hooked up to an existing 220V wiring.

The electrician quoted $2200 to bring the existing 220V wiring up to current code buried underground, install a disconnect switch, and install a new 50 amp GFCI breaker. I paid $1100 deposit and scheduled the job, with balance to be paid COD on completion.

The electrician arrived on the scheduled appointment date and began the job. I asked him if he needed the spa installation schematic, and he replied no. At the end of the day, after completing the wiring as quoted, he informed me that the spa was not working now. He suggested the spa needed service by a qualified spa technician. I paid the balance of $1100 at this time according to our agreement even though the spa did not operate.

A couple of days later, the electrician called and stated that he researched my particular spa and discovered that it requires a 4-wire rather than 3-wire 220V line that he installed. He returned to correct the wiring. Now he informed me that I would have to pay an additional $1645 to run a new 4-wire line. I objected and refused to pay an additional amount. My spa was useless at this point, so I told him to put it back to 110V. He said he could do that, but I would have to pay additional $800. He completed the job, and again informed me that the spa was not working. He heard it try to start once and shut down. He suggested again that it needed service by a spa technician. I again refused to pay the additional $800 until the spa was checked out by a qualified spa technician.

I called the spa distributor and contacted the spa technician they referred. He found that the transformer on the circuit board was blown out, and that most likely the wiring was done without properly disconnecting a neutral wire prior to changing the voltage which caused the transformer to blow when it tried to start up. Since the cause of transformer failure was done by faulty wiring, the warranty was now null and void. The cost for parts and labor was $550 to replace the circuit board. Spa technician also noted that one valve in the control panel had been closed. If the spa did start, this would have caused the motor to burn up. No one but the electrician has worked on, or opened, the panels to close a valve since it was delivered in November 2015 and set up by the distributor!

Proper wiring instructions to change wiring from 110V to 220V was available to the electrician in the spa located on the inner wall of the removable control panel directly to the right of the power control plate where he was working. If he had read the instructions, he should have known the proper wiring installation before completing the job on the first visit. Electrician cut and TOOK the 15' electrical cord with GFCI reset button. This was a factory installed electrical cord in my spa and belongs to the owner! He also removed a 50 amp breaker from the electric box on the side of my house and TOOK it, another part belonging to the homeowner!

When I tried to resolve these issues with the owner, Ron Madruga, his attitude was very rude and very poor customer service. After sending out another technician to inspect the spa wiring, he said his company would accept full responsibility for the damage done at my property and stated he thinks his company did the work contracted. After discussing and telling him I intended to contact the Contractors Board and write poor reviews, he said remember this, it's tit for tat and hung up on me.

Ideal Services did not complete the job for wiring 220V to my spa as contracted. There has been no offer to adjust the price for the work done. The price I paid to have my spa re-wired for 110V (which I already had wired from the factory) was excessive pricing! Ideal Services did repay me for the $550 spa repair expense. The 15' electrical cord with GFCI reset button and the 50 amp breaker has not been returned to the homeowner.

Natalie M.

08/07/2017 12:00:00 SA

We were assigned this company through our home warranty. When the guy came out, he told us it was the breaker box ( this was service for the air conditioning unit, which stopped working in 117 degree heat). It was an electrical problem, NOT the AC unit and it would be 3-4 days before it could be fixed. He stated he would temporary fix the problem.
Well, before 4 hours was up, it was 99 degrees in the house. I called them very angry that the problem was not addressed properly. I never got a call back.
We ended up calling a company of our choosing and had to have the entire unit replaced.
They gave poor opinions. You could tell the guy was just wanting to get out of the situation. Degrading and very unprofessional.
We ended up cancelling our home warranty because if they send out these unprofessional service providers, then the home warranty company could not be trusted.

Kaye V.

4/15/2019

Service was great! George came on time with erwIn Did a good job replacing our toilets upstairs n took time make sure that it work fine.

Candace W.

9/24/2018

Terrible customer service! They people in the office and the plumber Joey are lazy and don't want to work when they come to your house for a service call! He argued that there was running water in the pipe and even took a picture of it and sent it to the home warranty company but he was taking a video of the WRONG part of the pipe! There was only a partial blockage and he was too lazy to snake the pipe to unblock the part of the pipe that was still blocked! DON'T waste your time calling this company! They are a joke!

Chacko P.

7/31/2016

Jorge was excellent at his craft . Very knowledgeable and respectful. I hope the industry has more young punctual people like Jorge .

Julia F.

12/30/2016

Worst customer service. Took the day off and waited for the plumber for the time alotted slot. After 3 hrs called to check the status says he is on his way. 2 1/2hrs later still no show. received a call 1 1/2hrs after time slot stating he was lost and we would have to reschedule. Said he couldn't come because it was no longer within our time slot. What a crock. It is through my home warranty otherwise I would never use this company.

Don B.

7/19/2017

Can't believe it, I got same day service. Technician, Steven, called back and stated he could come the same day I called but would have to be his last stop in the PM. I lost power to the kitchen and the microwave was dead. I really needed the kitchen the next morning and was more than glad to be the last call. Steven really had to work for this job, having to crawl under and behind cabinets, chasing what turned out to be faulty socket wiring. Glad it wasn't the microwave. I found Steven extremely knowledgeable, courteous, fast and well presented. Again, willing to come in the evening , just so i could have coffee the next morning. Seriously, i would highly recommend Ideal Services.

Spencer S.

11/11/2016 12:00:00 SA

An honest plumber! I called them for a free estimate. Not only did they give me a free estimate, but Zach spent time explaining my options and my current equipment. While I didn't buy anything from them today, they will definitely get my business in the future.

Vina A.

7/15/2019

I needed some electrical work done in my garage and screen room. Ideal Services in Henderson came out and took care of it for me. Julio was very helpful in explaining things to me and I was very pleased with the pricing and the completed job. Thank you Ideal Services!

Ben V.

07/04/2017 12:00:00 SA

Horrible company!! Warranty companies should be warned about them. Not very experienced. You can also tell by the Two Star rating on Yelp. Can only imagine how the BBB bureau rating is? Also, how many more people burned and not reported their issues. Stay away from this company!!

Joshua J.

7/22/2016

If I could given negative stars I would. Richard said he would be here between 2 and 6pm. Had to call multiple times and at 10pm after getting lost,not having gps, and getting an attitude he arrived at the house to immediately say he needs permission to use freon and theres nothing he can do today. Unwilling to even loom at unit. Horrible customer service on the office end. And hillbilly looking drunks for Professional HVAC repair guys. I would go without AC for the rest of my life before I ever call them again.

Mark V.

9/29/2018

ZERO STARS!
The absolute worst!!!
Hot water heater went out on Saturday night so I called the home warranty company and they assigned ideal to the job. Called ideal and set an appointment for Monday morning. Tech shows up at 10am looks at old heater and leaves, maybe there 3 minutes. I call Ideal about an hour earlier and they say the tech needs to call the info into the warranty company so they have no info. I call 5 more times throughout Monday just to be told the same tech needs to call it in. Tuesday I call the warranty company and I'm told they just got the info and I need to approve $ 430 in modifications for the new heater to be installed. So 75 for the call the 430 for modifications is $505 for my coveted water heater. Warranty company explains that Ideal will be glad to explain modifications. I call Ideal and get an attitude for asking. When I ask what modification I get more attitude and the explanation of its a modification. Thanks I know the definition of modification! But what is the MODIFICATION? Finally get and explanation of $ 105 for gas line modification $105 for water line modification and $220 for vent modification. Oh you mean for the hoses? Yes the modification. Call the warranty company and get the payout then have my licensed plumber install COMPLETELY for $200 with all the MODIFICATIONS! Funny thing after I couldn't get any info from Ideal for a day they continued calling for days to set up an installation.

Use this company if you want but be prepared to be ripped off and treated rudely!

By the way Ideal I checked my forehead in the mirror... nope doesn't say stupid on there.

Stay away from ideal at all cost!!

They will waste your time and try to overcharge you for modification or hoses as us commoners call them.

B H.

1/29/2016

Called, needing a hot water heater replaced. The showed and uninstalled the old one, and THEN informed me that they didn't have a replacement available until tomorrow. The next day they said they were booked up and could not make it, then also that they needed an additional $427 for modification to the water, gas lines. I've replaced the water heater twice in the home and did not require line modifications.

Cancelled the order and had a another plumber do it without needing any modifications.

They are just looking to empty your wallet.

Sue B.

06/11/2019 12:00:00 SA

I contacted Ideal Services, upon recommendation from a local plumber, for a quote to replace my water heater. (Quotes from a variety of vendors ranged from $650 to $2200, not including any necessary cost upgrades to meet codes, etc.) I had been living without hot water for 3 months due to the expense. The tech from Ideal Services was Karl and I couldn't be happier with the service I received. Karl was knowledgeable and pleasant. He provided options to lessen the cost, was efficient and professional. I recommend this company without hesitation, based on my experience.

Karen R.

8/28/2018

The Electrians seem to do good work, however who ever handles the office paper work sucks! Two times I had to take off work because the office didnt get the correct permit. The office called to cancel 10 minutes before the city was to show up to do inspection. One the first scheduled appointment the office didnt even bother to call me, i had to call at the endbof my window to find out why the city inspector never showed up.

Susan I.

5/24/2019

Brandon came on quick notice as we strangely had about 5 electrical outlets not working. He was so fast and fixed our electrical perfectly. We will always use Ideal and ask for Brandon for any of our future needs they service. Can't thank Brandon enough for his expertise and expedience.

Brett M.

5/24/2017

This service was requested because I was not getting hot water in Unit A of the apartment complex. Upon inspection, Ideal services found that the water was not heating and I would therefore need a new water heater. After replacement water was still not heating and Ideal services did not respond to any email or give me confirmation upon completion even after I sent multiple emails. After notifying them of this issue they said they would come out and check out there work. As they said, they came and checked out the heater and the service technician diagnosed the issue as a leak. Ideal services sent out a leak specialist for this claim and this specialist's method was to put his ear to a water heater and tell me there was a leak. THAT WAS THE EXTENT OF HIS INVESTIGATION??? That is ridiculous and I had to pay an additional service fee for this. I already knew there was a leak and I needed to know where. It is absurd that I should pay for such a poor service call from this company. To top that off he gave me an estimate of $5000-$7000 for the job that he never really investigated. To top that off, he tried to undercut his company and offered to do it under the table for $3500. How unprofessional is that?

Update: since the Ideal Services did such a poor job I hired Roto Rooter to come do an ACTUAL LEAK DETECTION they found the leak was directly under the washer/dryer and would only cost me $1800. Quite a difference and makes me even angrier that Ideal services not only did a poor job, but also did a poor estimate and would have had me spend at least $3000 more for the job.

I should be refunded for their poor job, but got nothing but a sorry we messed up.....

Melissa K.

8/30/2015

If you don't read anything else read this...you can request that your home warranty company NEVER SEND this company to your house. It will prevent a lot of hassle to do this now. They are the worst/rudest customer service ever! They were assigned to come out through AHS about a month ago, and I was screwed by the you didn't call back in 10 minutes rule. Finally they said someone would come out but then they didn't call at all, and I was the bathroom. My son tried to explain that I would be out but they just left. THEN they charged AHS for the visit. They are so dishonest, I will reconsider my contract w/ AHS simply because they use them.

Ronald S.

08/01/2018 12:00:00 SA

Because of my warranty company I was forced to contact these people. When I called even though it's over 100 degrees outside they couldn't come out for 3 days. The appointment was set for between 8AM and 12PM. And like a fool I waited around for them to call I waited until after 12 and no one called. At around 2PM someone did call me and told me that I was being assigned to a new technician and I said no I wasn't because I wasn't going to cool my heels for another 4 hours and no one shows up. If they didn't know they were going to make the appointment in the first place why didn't they just call? Why wait for 2 hours and then call? Did you think I was really stupid enough to wait another 4 for no one to show? WRONG wouldn't use them on a bet. What with Las Vegas and the phone no one returns phone calls.

Nancy C.

8/28/2013

Horrible!! I really don't understand why every single home warranty has to assign them!! It got to the point we told Old Republic to put a note in our account ANYONE but them!!
A bad experience EVERY single time, not just for me, but the people in my office as well. Always problems with scheduling, techs not showing up on time, bad communication, attitude...

J D.

1/13/2011

This review is for their Electrical services.

I had a few minor electrical issues that I needed help with, so I called American Home Shield (my home warranty company) and they sent out Ideal Services to handle it. The technician showed up on time and was very professional. Here's a summary of what he did for me:

- I switched to flourescent light bulbs throughout my entire home a few years ago. However, the kitchen lights kept burning out these bulbs too fast and the lights in the kitchen and dining room were making a loud and annoying buzzing sound. After taking a look at the situation he informed me that both areas used dimmer switches, which apparently don't work well with flourescent light bulbs unless you purchase the bulbs made especially for dimmer switches. He said I could either purchase new bulbs, which sell for $5-$7 ea vs $.99 for regular flourescent bulbs, or I could change out the switches. I opted to change the switches, which he did in a few minutes.

- One of my light switches upstairs was busted. He replaced it.

- Two of my 4 ft flourescent light fixtures weren't working properly. He informed me that it was a bad balast and it wasn't covered by my home warranty contract. He told me he could install a new one in each fixture, but I had to purchase the balasts....and it would cost $114 ea. I asked if it was hard to do on my own and he said no. He told me what model balast to purchase and gave me a quick rundown of how to do it. I went to Home Depot and did it myself.....spent $25 on new balasts and saved over $200 for installation. He could have been a jerk and not told me anything.

Overall, it was a pleasant experience using them. All of my electrical issues were taken care of and a little money was saved as well.

Will I use them again? For electrical issues, yes. Don't have any experience with the other services.

Steve D.

05/10/2019 12:00:00 SA

Reviews on yelp are always interesting ideal sent out Luis who got the job done and it's working very well so far less than 24 hours from Calling to their coming and repairing thank you ideal thank you Luis

Philip T.

11/25/2012

Not exactly ideal but they eventually got the jobs done. My home warranty company, Old Republic, had them come out to replace a ceiling fan. The first one they put in was no good so it took another week for them to come back and make it right.

We also had them return a couple of other times to do things our home warranty didn't cover including replacing light fixtures and installing a fan switch. Both of those jobs were done well. The service guys that came out were personable, helpful and fair. They deserve at least 4 stars once they are physically there.

My biggest issue was the three times we had set an appointment only to have them flat out no show. We went with the 9am-noon blocks each time to prevent us sitting around waiting all day but that's exactly what happened. One time they said they didn't have a record of us making an appointment and twice where they said there was an emergency and they couldn't get to us (they only told me this when I called around noon asking where they were). I would havve gone with someone else if they had not already replaced the fan and the other instance where I had already given them a deposit for the light fixtures.

So triple check your appointments if you go through them!

Jennifer C.

06/10/2018 12:00:00 SA

Very dissatisfied. My warranty company sent me to them for an issue with my water heater. Technician stated water heater was 12 years old even though had the original one replaced 3 years ago causing trumped up charges that the warranty company would not cover. Also he ruined my garage floor. I had just had the floor stained a month ago and he ruined it. He Scratched the floor and left a horrible mess.

Mandy J.

7/21/2016

There is NOTHNG Ideal about this company whatsoever. I attempted to use Ideal for electrical repairs because they are who my home warranty company sent the work order for.

I made the appointment 5 days in advance so I could request the first appointment of the day at 8:00. When I called at 8:30 because the technician still wasn't at my house I was on hold for 10 minutes before Janae could tell me he had to do a truck check (whatever that means) and I was the first appointment of the day. When I asked what time he would arrive she told me 9:30. Are you kidding me? I purposely scheduled this appointment in advance so I could get to work at a reasonable time.

At 9:45 there was still no technician at my house so I called again. Where I waited on hold for another 10 minutes. Ashely told me I was the first appoint of the day and that he was at the warehouse and would be to me house about 10:30 but because my window was 8:00-12:00 he wasn't technically late.

When I scheduled the original appointment the associate who assisted me said if I scheduled in advance the technician would be there close to 8:00. I'm not sure how 10:30 is even remotely close to 8:00. Why would the associate tell me it would be close to 8:00 when she knew 10:00 was realistically the earliest a technician would be at my house? Why even tell people the window is 8:00-12:00 when realistically it is 10:00-12:00? I would have planned my day ENTIRELY differently had this information been presented upfront and honestly.

This company clearly has zero respect for other people's time. If they had told me they would be at my house at 8:00 they would NOT have sat in my driveway for 2+ hours waiting on me to get home.

I notified my home warranty company, who has always been amazing, and they assured me this company will never be sent to me again.

At 10:35 I canceled the appointment then notified my home warranty. I now have a rescheduled appointment with a different company who was upfront about their arrival times.

I would rather risk electrocution and a YouTube video than ever deal with this company again.

John S.

04/02/2013 12:00:00 SA

Horrible! My home warranty, Fidelity Home Warranty initiated the contact. Ideal called me and scheduled a visit between 2-6. I took the remainder of the day off so as not to miss them. They never called. Never showed. When I called to see what happened, I was treated rudely on the phone by Stephanie. She blamed me for missing their call. I assured her I did not miss the call. Her response was I don't know what to tell you. You did!

Do whatever you can NOT to do business with this company.

Geela D.

08/04/2010 12:00:00 SA

The most HORRIBLE company to ever get service from. If you need to get an AC fixed in your home, i suggest you look somewhere else!

We scheduled an appointment for Monday from 8-11am. The guy didnt show up until 6pm! And when he did come, he looked at the unit for about 5 mins and said we needed a completely new unit. So, we ordered one and it was said to come in by the end of the week. We didnt have him come until the week after! Mind you, all this time, it is about 95-100 degrees in my house with this las vegas heat!

Finally the work is done. We go to check the unit and see that there are covers missing. We call them to ask about it and they tell us over the phone that, that is how it looks on the manual. I didn't know they kept an extra copy of the manual because we had the one that came with the unit!

So after that, to make sure that everything we pay for is correct, we asked them to send us an itemized receipt to show all the items we would be paying for. The manager, Ron, said he would fax it over. I let him know we didn't have a fax number and he said i will send it certified mail We waited two weeks only to see a NOTICE OF A LIEN on my house! wow...

This is the most unprofessional, unconsiderate, and unorganized company to ever be in the vegas area!

Sean M.

10/02/2015 12:00:00 SA

Awful! Called yesterday to book a plumber and electrician to take care of a problem. Booked them to arrive between 11-3.

Called back to confirm today and they say that I have no appointment.

Am I crazy? I look at the call log in my phone and sure enough; I called them to book the service yesterday.

Incompetent. Avoid at all costs.

Michelle C.

1/28/2016

Do NOT use this company! They will try to rip you off and when you call them on it they will tell you they have 12 other calls waiting and can't install today anyways and run off! Supposedly they think it only takes a half hour to install a new water heater! Terrible customer service.

Krissy T.

12/20/2016

I have to say I had THE best experience with Ideal Services! From the time my emergency happened till everything was completed! They gave me a 4 hr window from 8-12pm which was perfect since I work afternoons! They showed up at 10 and were done and everything was fixed by 11:30. The customer service I received from start to finish is the epitome of customer service! Thank you for having such wonderful employees!

Damian K.

8/14/2015

Just informed by my buildings receiving department that Ideal services, the plumber, doesn't do my building anymore. No longer carries the insurance to work here. I called the office and they told me oh yeah we just found out that we can't work in high-rises anymore. WTF they claim to be currently on the phone with First American Home Warranty to let them know. I said that's funny because when I spoke to your office to schedule this appointment, the first thing I ask is have you worked in my building before and do you have the proper insurance? Now Ive spent three days of my life waiting for an appointment I had to reschedule three times, because their serviceman was running late. Beyond frustrating.

James S.

6/13/2017

I was assigned this company by my home warranty - soft water system. They have the worst customer service I have ever experienced (from any organization). When I scheduled them to come out I requested a 30 minute call before the tech arrived and they said they would (2 different people said this). The day they came out I rec'd a call from the tech and he said he would be at my house in 5 mins. I explained what I had been told about a 30 minute call and he said he couldn't wait that long. Called the office and was placed on hold over 15 minutes they said they couldn't guarantee a 30 minute call. Even though that's not what I was told they said they couldn't do anything about it and would have to reschedule for another day. Another wasted day for me but they didn't care.

I wish they had a zero star rating...

Michele D.

7/27/2015

Horrible experience - Fidelity National Home Warranty contracted with Ideal Services Plumbing and they charged the fee to come out to look at the issue only to tell me that they would not fix it. They could have told me over the phone they could not fix, vs wasting my time and theirs and charging me $55 to come out in person and tell me they couldn't do it. Pretty shady.

Levi E.

1/20/2020

These guys don't listen to their customers. I had a leak from my kitchen sink. It's on the second floor. A simple quick measure showed me where the drain pipe was in the wall. I communicated the information I found to them and showed them approximate where the pipe was running down my wall. Because of this leak, they had to cut the outside of the house to get to it. This required cutting a hole in the stucco. On the first attempt for repair they called and said that they would not be able to arrive until 6:00pm or 6:30pm in COMPLETE DARKNESS. I called and delayed the appointment stating common since. It going to be totally dark you're cutting a hole into the outside of my home, why not wait and do the project in the am so it can be done in one day. They said we are not coming out to fix it, just to look. This was the second visit they have made to the house. We already established where the leak was. I was blown away at this. I asked why not do it all in one day? They said we cannot do it in one day again I was confused because a house can be built in a day. When they started cutting they didn't take my findings into consideration, they just started cutting. I now have a hole that extends 4ft wider than needed because they were that far off and did not take the 5 min research I did to ensure they were cutting into the correct location. After that, they claimed that the damage was due to wind blowing the vent tube in the roof even though the vent tube is over 10ft above the leak. They also told me that they would have to remove the kitchen counters and go through the floor to get to the leak, then they just left. That was 6 days ago. I finally heard back from home warranty company and they said they would fix the wall but we would have to get our own plumber out to fix the leak. I called GNC plumbing. She came out, looked, laughed and said I can fix it in 30 min like it's. Ideal told the home warranty company that due to the Construcion defect of not installing a stabilization strap, the repair is void. GNC said it was a crack from day one and the wind had nothing to do with this leak. Wind could not cause this leak due to the distance from the roof to the leak. It was just a lame excuse by Ideal to screw up yet another job! GNC came out, did the job and got it done within an hour. A project that ideal set was going to take for five days, multiple trips and included cutting the floor and removing the entire kitchen counter. It seems to be pretty obvious that they are extending work times and project details to bill more for each project. Ideal did the exact same thing to us when the water heater went out. They were trying to charge us additional for parts that are already included on the water heater. Ideal did the exact same thing to us when the water heater went out. They were trying to charge us additional for parts that are already included on the water heater. Are Run don't walk and ask your home warrant company who they use for plumbing. If it's ideal request someone else.

Alena K.

9/22/2018

Ideal Services in Las Vegas NV repaired and later replaced my A/C unit. Edvin was always on time and very professional. The Ideal Services coordinated the work with my HOA and all work was done smoothly and on time. I was very impressed and I highly recommend this company.

Amir Z.

04/10/2014 12:00:00 SA

I hate this company, home warranty forces you to use them for a bunch of stuff and they suck. They are expensive first of all, and second of all they always say stuff isn't broken!

Gotta call someone else now to fix this. And there still gonna have the nerve to charge me 60 bucks probably for the call fee.

Thomas H.

3/15/2017

After contacting my home warranty company due to HVAC issues, Ideal Services was dispatched. Chris O. and Martin C. we're the technicians. They appeared timely, were very polite and knowledgeable. Thank you for your great service!

Felix M.

12/09/2016 12:00:00 SA

Came to look at a dripping faucet and determined it needed a new one. Said they were ordering it that day and it would take 7 days for it to arrive at my house. Checked in with them 14 days later and they were going to check on it. They called me back 28 days later saying it would be delivered that day. It never came. Called them again 32 days later and they send me a confirmation saying the new faucet is shipping today. They forgot to order it and took 32 days to finally do it!! Unbelievable.

Kathy S.

5/14/2019

I had a plumber come out to fix a leaking shower head. He took his time and did the job right. We had a plumber before him from some other company and did not fix the issue. I had to call them to see if the plumber was coming. I had a appointment between 3:00 - 6:00 and no one showed up at 6:00pm. He was very nice and got the job done right. Thanks

scott m.

6/27/2016

Had my Warranty Companey send out Ideal Plumbng today. An hour later my warranty company calls to say Ideal says it will cost over $ 850.00 to upgrade mywater heater to code.
Needs: New water lines, new gas line, new flue, an exspansion tank, drain pan,etc. I called the City of Henderson building and safety department. Say's they get calls like this complaint all the time just trying to jack the price warranty plumbers. City code gentelmen states that the City doesn't require exspansion tanks or drain pans in a garage on new water heaters, etc.
Got a new water heater installled for $ 482.00.
Tell Ideal Plumbing to leave, before they even come into your home.

Charlotte G.

6/27/2016

Thank you to Dion Elvenia HVAC Technician for his quick service and professionalism in fixing our air conditioning unit. I recommend this company highly.

Lexie N.

7/20/2017

First let me start off by saying if your home warranty company is sending this company out to your house or if you're looking around to have service done at your house CONTINUE LOOKING ELSE WERE!! We went through HELL with this company so before you continue reading check out all the AWFUL reviews they have ... and look how many are just within the last MONTH! There's a reason why they have 2 out of 5 stars with almost 200 reviews!!! Here's our story... our home warranty sent them out to our house to check out our AC unit that went out upstairs... the two men came and David stated that they would be able to replace the compressor, the heart of the unit, and it would be able to run again but that the unit was old and definitely needed to be replaced and that he would add that in there so our home warranty could decided if they wanted to fix it again or just replace the entire unit... I was so happy because David was really cool and I was talking to him about how this was my home warranties 3rd time sending someone out to fix parts on the unit and that every company who they've sent out in the past has said although parts will fix it it will only be temporarily.... so by him adding that we needed a new unit my home warranty could finally replace it.... so the next day I called my home warranty company and he didn't even call our order in .... I was mad and called them asking the girl over the phone to have him call in our order in which she said he was at a job and would do it before noon... well noon rolled around and STILL didn't call... mind you he left my house at 4pm the day before .... so I then continued to call and call to babysit them to get them to call David who was on different job sites to get himto call.... FINALLY at the end of the day over ( 24 hours later ) he called .... cool.... NOPE! Called my home warranty and they said there was no were stated that we needed a new unit ... I was PISSED! But by then they were closed.... Called them the next day EVERY TWO HOURS to get them to call David to get him to RECALL my home warranty to tell them I needed a new unit... David told them that he would promise to call it in before he left that day and guess what ... he NEVER DID! So come the next day I called right at 8:01 when they opened and the girl said she was sorry and that David was aware of the situation last I spoke to him but I just called him 8 times because he's off..... I thought that was cool she tried calling him on his day off but then again who answers on their day off u know? So I told her my husband would be off the next day and to place have him call right when he gets in before I tell my husband who's gonna be furious.... we'll come the next day the girl over the phone said he called ...ahhh a huge relief!! Finally !! Well after a total of 21 days on the couch come to find out HE NEVER CALLED TO LET MY HOME WARRANTY KNOW THAT WE NEEDED A WHOLE NEW UNIT ... when confronting him about it he said that typically home warranty companies won't cover it and kind of shrugged his shoulders BUT from what my home warranty company was saying was that they would replace it they just needed the green light from them and they would replace it FOR FREEEEEEE.... soo all because he couldn't do something simple and follow through with what HE TOLD ME, we got a new compressor instead... THEN to add the Cherry to the top of all the bullshit this company has put us through already, we get a charge 2 days later at noon for 200.00 from them, no call or email letting us know and no receipt sent to our email either... we canceled it wondering how they got our information and because the girl over the phone told me to call back tomorrow when the manager or owner would be in , we canceled the charge and the next day they let us know that we had signed and sent them over a form letting them do so weeks ago ... well because it had been 3 weeks since that day we spaced it ... THEN they added on a 50 dollar charge on top of that just because we canceled the payment ... bs right? So my husband drove 47 minutes to go bring in 200.00 cash (because our credit card now was canceled because of the whole thing) and the owner was a completely tough guy ... my husband said he walked out to talk to him with his chest pushed out asking what the problem was.... after talking to him and my husband saying we won't be paying the extra 50 bucks he then gave my husband papers to meet him in court already to go in an envelope as if he has them on the side ready for anyone who wants to discuss unwarranted charges. All in all this company is a mess and like I said read the reviews it's not just us

Jenifer V.

12/30/2019

Ideal Services was the contracted company used by our home warranty company. Our water heater went out Thursday night and they sent a technician out Saturday evening (5:30PM) to look. Customer service Brooke said authorization closed at 6 so they would put it in for authorization when Carl the tech came out. Carl said they closed at 4 (LIE NUMBER 1). Carl said he would put in for authorization Sunday morning and bring over the water heater that he had at the shop. When I called Sunday after hearing nothing, I was told that Carl was new and didn't know they were closed ( LIE NUMBER 2). Monday morning, we still have no water heater. Ideal services calls and Brooke tells us that we need $450 worth of out of pocket expenses. I explained that my dad has a plumbing company and says we do not need any of what they say, she refuses. This company is out to STEAL YOUR MONEY. They make their money by adding on expenses that you do not need. We have dealt with incompetent people who have lied over and over again. Choose another company and ask your warranty company for a buy out before using Idea Services.

K W.

7/20/2018

Worst company with which I have ever tried to do business! I would give a zero or negative review if it were possible. They were referred by my home warranty. I entered a service request for a plumbing leak on Sunday, they called back within a couple of hours (good response time, but the only remotely good thing in this whole debacle) to schedule someone on Tuesday afternoon (acceptable as it was not yet an emergency).The man who came out was here less than 5 minutes, took a picture from about 5 or 6 feet away, told me it probably wouldn't be covered but would let me know the next day. Long story short, they never called back when he said they would. When I finally called them, I was given a $3500+ estimate based on the incomplete and incorrect evaluation the man did in his quick look. I think he may have been an apprentice, not even a licensed plumber. He said it was black poly pipe when, in fact, it is PVC and fully repairable. It is obviously PVC even to me when I used a trowel and stick to probe, and expose a few inches of the pipe, which took less than 5 minutes. I think they were trying to take advantage of a senior citizen.

I then found out they hadn't even submitted to home warranty by Thursday afternoon. As it turns out, it wasn't going to be covered by warranty, but that's the way it happens. I should have realized from the beginning, that's on me, but it doesn't excuse this disreputable, unprofessional, company for their treatment. Ideal Services still had not returned my calls by Thursday evening. The leak was becoming worse and almost an emergency situation by Friday morning. I called another company, plumber was dispatched in an hour or so, estimated the repair at less than $400, and in less than another 2 hours it is fixed (quite a difference from $3500+!!!!!). I was trying to stay with them because I had already paid my warranty service fee, and didn't want to lose it. Bad choice on my part, but even paying that fee and the actual cost of the repair, I'm still better off than I would have been with Ideal Services.

Meanwhile I still haven't heard back from this slipshod organization called Ideal Services when I was promised a call within the hour on Tuesday afternoon (it's now Friday). Not only are the people in the office irresponsible, unprofessional, and unresponsive, but the people they send out to the field are incompetent. When calling, they say the call may be recorded for training purposes. I suggest they get busy training. I am urging my home warranty company not to inflict this company on anyone else. When things go wrong at one's home, the last thing needed is to have to deal with a company like Ideal Services.

Lynette T.

08/08/2016 12:00:00 SA

I had a service call through my Home Warranty and was assigned this company. Day of Appointment the guy didnt come by allotted time given to me. He called 45 minutes late and left a message that if I didnt call in 10 minutes I would have to reschedule. I called back and he was hugely abusive in manner of speaking to me and hung up on me. I called office and insisted on another tech. One was sent a couple days later and he fixed it quickly but we paid him in cash and the shoddy receipt that wasnt legible couldnt be read and now we have been billed again. Way unprofessional and when calling the office my call was disconnected 4 times before I got to talk with anyone. One girl said dropped calls were normal for them!!! I hope no one is forced to use them like I was by my warranty company

Karen P.

6/19/2015

Very slow to respond have to wait 5 days to get a warranty water heater replaced. I have never had such poor service or uncaring from a service company . Definitely will not use them again.

Elliott K.

06/07/2016 12:00:00 SA

Dion Elvenia was quick and courteous! Great customer service and had our AC on in minutes!

Erika J.

07/11/2018 12:00:00 SA

If I didn't have to use ideal services because of my home warranty I would avoid them at all costs. If they do show up to their appointments they show up three hours late. I don't appreciate taking a day off work for a 2-6 appointment and them not showing up till 9pm. That's if they show up at all. You'd think the manager would do what he could to make things right but instead just shuts me down. Terrible customer service.

Tonya B.

1/29/2019

If I could assign NO STARS to this company I would. They are not customer service oriented and unprofessional. After speaking to the company, scheduling appointments, and waiting at home for the service techs to arrive, they call when my husband stepped away from the phone and left a message stating that if he didn't call back within 5 minutes they would not come! My husband called them back approximately 7 minutes after receiving the message and was told that they would not be coming because he did not answer the phone... we rescheduled and the same thing happened again!The notion that someone has to be beholden to a telephone call even though arrangements were solidified and no cancellations were made is ridiculous.

Brian W.

3/21/2016

I called Ideal to get a leak repaired on my lawn sprinkler system that my wife has been bugging me about for over a month :). As I was heading out of town, I was concerned that when the repair person came out they would try to get my wife to pay way more for more work than was needed as has happened in the past with out companies. When I returned from my travels, I was pleasantly surprised to see that the leak had been repaired and there were no extra charges. Work was done on time and at the price quoted the first time. That's what you want with a plumber!

Sayuri S.

5/25/2016

I had Ideal Services through my home warranty. Electrician, George, explained the problem and replaced wall switch. This was the 2nd time George repaired the problems. He is always polite and very professional! I'm happy with him.

Marisa M.

6/20/2018

My AC went out on a 111 degree day, yikes! Ideal services was at my place within an hour and a half. David Arana, the technician, was knowledgeable, professional, and very efficient! He had the problem diagnosed and my AC fixed within 30 minutes! Thanks David! I would highly recommend Ideal Services!

Katarina S.

10/01/2019 12:00:00 SA

Worst experience ever, do NOT use this company for anything ! Doug was one of the technicians and complained alot through out the whole process and argued with me multiple times. Made me feel extremely uncomfortable and was very unprofessional. They missed that their was mold in our master bedroom which has no door and I was exposed being 5 months pregnant to mold for days! After months of issues the job is still Not completed! I've tried to work out all the issues w/ Ron the owner over the phone and he was disrespectful, now is threatening to take my husband and I To court so he doesn't have to talk to me ever again. My husband is Airforce and I was Navy... never in my life have we been so disrespected especially when all we wanted for this company was to do their jobs right! It is not that much to ask for, instead they want to try and get away w/ fraud by charging us wrongly. My husband and I are 110% willing to go to court to seek justice. I hate dishonest businesses ! This company has hundreds of complaints and shouldn't even be up and running still!

Jade M.

9/13/2016

Technician Eric provided good service in replacing out burnt out fan motor board and fixed our a/c problem, thanks Eric.

Beebe C.

07/07/2018 12:00:00 SA

I must say I had hesitation with this choice by my warranty company. The poor reviews...but I remember each person should make their own opinion. This company was courteous with each contact. They made an appointment for me in the morning for a same day visit. I was given a large estimate time 'window' 4pm-9pm 7/6/18. When I explained I am a senior and heat extra hard on me they marked it as a 'rush'. I thanked them for the consideration and hoped for the best. The office gals even called a couple times to check in with updates-- then a pleasant surprise-David rang my bell around 4:15 p.m. So pleased to have been on the front end of time estimate. David was very thorough explaining as he went along. I had purchased my condo last Sept. and really had no idea the age of the a/c unit. He said the unit was 8 or so years old and appeared in good shape. He recommended a small part that might prevent the sporadic problem I had been having for the last week. The part was covered by warranty company. I am very happy with David and everyone I dealt with at Ideal Services. Thank you.

Robert D.

1/15/2018

Very knowledgeable, fair & honest. After we had enough of our friends claiming there were gremlins in our electrical system, we called Ideal. We think they could not have sent a better electrician than Steven. After sizing up the situation with our mysterious power outages, Steven said he knew what was wrong and exactly where to look and what to do. In no time he scurried up and down a ladder and had everything back working properly. To cap it off, he charged us less than the quote we had gotten over the phone. All I can say is, if you have an electrical problem, call Ideal and ask for Steven.

Amber P.

2/14/2017

They give you a four hour window and show up five hours later. Literally useless the first time they came out and fixed my ceiling fan and the second time they came out they were so late I ended up missing my movie and wasted 25$. So good job Ideal services you really know how to inform your customers you're running late.

Sandra H.

02/06/2019 12:00:00 SA

Ideal Services came out today to give us an estimate to install 2 outdoor ceiling fans on our aluminum patio cover. The support beams for the fans are already in place and fans are already purchased. He provided an estimate of $2,400.00 to install and wire these fans. That's right, I said TWO THOUSAND AND FOUR HUNDRED DOLLARS. Do not, I repeat, do not consider hiring this company for anything.

Damien T.

11/18/2019

Do not call this company even if you need them to flip a light switch they are that bad. They have out through my home warranty company and reset a breaker that I already had done myself. They said their policy is to only replace if they reset it was to retrip. Well not only did it retrip two hrs later but then I smelt burning wires. I located an extension cord running to a side table lamp was the cause of the breaker tripping and it had caught fire and melted to the carpet. Thank goodness I was home. Then they said they would come out during the 4 hrs window they give and they called in the last hour of that window. I happened to be in the shower, heard the phone ring and called them back within a few minutes. They said because I missed the call they rerouted the driver to his next call. What a joke this company is and the male in their office I spoke to laughed and didn't seem to care one bit I was unhappy with their lack of service. Completely up to you but I wouldn't use these people. I called a 24 hr electrician and before I could even say who I was given by my home insurance the new electrician said let me guess Ideal Services. I couldn't believe it. He said he cleans up their mess constantly.In fairness the tech who first came out seemed like a decent guy and I gave him a nice tip but the company and their policy sucks

Craig C.

6/28/2017

I had the misfortune of dealing with the OWNER Ron on the phone after I was lied to several times by his staff. RON demanded payment upfront, BEFORE starting work. My Home warranty forced me to use Ideal Services when my hot water heater failed. Ideal services wanted 155$ for a 41$ City permit and only let me pull the permit AFTER I confronted his staff, as they hope you will let them pull the permit for an extra 114$. I Confirmed with my City that the earthquake straps could be re used if they were structualy sound. Ron the owner along with his staff said they replace earthquake straps 100% of the time ( their policy ) which conflicts with local law giving the homeowner the option. Ron charges 65$ for earthquake straps that cost 17.99 at home depot. I then asked Ron if I could buy the brand of straps he uses and I will supply the receipt, Ron said NO. While on the phone with the owner Ron he berated/ cursed/ thrratened me. He told me Do you know how much it cost to keep the lights on I then explained to the owner Ron, that I was a retiree on a fixed budget and he had the nerve to tell me you should have worked longer and implied I was lazy. During our phone conversation I explained to Ron that a representative from City Hall informed that I had the right to make a formal complaint with the Nevada Contractors board, investigations team. When I advised Ron that I would be filing a complaint he THREATENED me to give up the name of the City employee that explained my right to make a complaint against his contractors license. At first I refused to give up the name and he taiunted and verbally abused me, ( SEE above ) I then approached the City employee and asked they were ok in me giving Ron her name, employee said OK and Ron called the City office and had a conversation. I will be filing a complaint with the NV Contractors board in person by weeks end. To sum up the above:
1) I was forced to use Ideal Services or accept a pennies on the dollar cash out from home warranty CO

2) Unless the homeowner demands to apply themselves for City permit, Ideal Services will up-charge an extra 114$ for obtaining permit

3) Ideal Services doesn't inspect or give the homeowner a chance to reuse earthquake straps and charges 65$ for 20$ straps. Will not match price or allow homeowner to buy their own straps present receipt

4) Will threaten/curse/shame or any other tactic to disuaide homeowner from filing formal complaint with NV Contractors Board

5) Demanded payment upfront BEFORE any work started

6) Office staff will put you on hold for a LONG time

I will be cooperating any way I can with the Contractors board
I will be making a complaint to the BBB
I caution anyone doing business with Ideal Services to be very careful

Tommy C.

1/27/2017

This service is far from ideal. I was connected to them through my home warranty company. I had a water heater that leaked and damaged some drywall. The tech said that the warranty would replace the water heater but I would have to pay about $100 out of pocket for some additional parts and a drain pan so it won't damage anything if the bottom ever leaks again. The water and gas lines were ten years old, so I wasn't surprise by this. He disconnected the heater and said that his office would call me the next day to schedule the installation for the new heater. In the meantime, I had to hire a company to dry the drywall and insulation out.

A day and a half later all of my walls were dried out and the dryout company's equipment is gone. Fast forward 3 more days and I replaced the insulation and drywall that was cut out myself. I still had not heard back from Ideal Services. At this point, we had been without water in the house for 5 days.

I called and asked when I could get the new water heater installed, and they stated that I owed them $400 and they would not send a tech until I paid the bill. 1) No one ever informed me that I owed them that much. 2) No one ever informed me that I owed them anything and that they were waiting on me to send them a payment. I asked them to email me the authorization form to bill my credit card along with an itemized bill regarding this $400 charge.

I had to call back 2 MORE TIMES to get them to send the credit authorization. They still did not send me an itemized bill, but I was so frustrated by this time that I just wanted an appointment made. Finally, after sending the authorization back to them, they couldn't schedule an install for the next day. So, two days later, a tech shows up and proceeds to damage the corner beads and paint on the NEW DRYWALL that I finished several days prior. Oh, and that drainpan that I needed? Yeah, that wasn't part of the $400 I had to pay them. I called and asked for an itemized bill and was never sent one. I plan on just disputing whatever they charge my credit card since no one can explain what I paid for.

Avoid this company. You will get the runaround and be taking cold showers for 7-8 days if you try to get them to work on your water heater.

Jennifer P.

1/26/2017

WORST EXPERIENCE IMAGINABLE. They cannot keep their story straight and have no idea how to keep an appointment. We have been without a hot water heater for TWO WEEKS. Every time I talk to them, their story changes. Today 1 hour after they should have been here, I called to confirm they were still coming. They confirmed and then called back to say they could not come out for 3 more weeks. Every time they make a commitment, they call with a ridiculous story about why the schedule needs to change. BOTTOM LINE, they are poorly managed. DO NOT USE THIS COMPANY.

Nolen A.

01/07/2017 12:00:00 SA

Whoever is leaving good reviews on here is full of crap. This company is garbage and has no idea what they are doing. I've had a small gas leak caused by them for over a week now, that they came it and supposedly fixed. Not only was it not fixed but the companies crappy attitudes match their crappy service on trying to get out there through our home warranty for something they should pay out of pocket for since they don't know how to do their job right.

Jessica D.

05/07/2015 12:00:00 SA

Ideal services was called by our home warranty company for some plumbing issues we've had for a long time. JP (Jerome) came out and met our needs fully. He's very personable and let us know what he was doing to fix the issues before and as he fixed them. He recommended places to call for our other services needed, which was very helpful. We are more than satisfied with the customer service that Ideal Services provided us and will recommend in the future.

Kimberly P.

9/20/2017

One star is generous at best. I have had to deal with this company several times because of my home warranty company sent them out. The will do everything to side with the home warranty company so that the appliance that needs to be fixed is magically not covered. I will no longer allow them to be dispatched to either of my properties again. Yesterday, the technician who came out was not only incredibly rude, he spent a whopping 60 seconds on the call. Never again.

Candace K.

03/07/2018 12:00:00 SA

RIP OFF COMPANY! This was with my home warranty company, needed them to replace a water heater. The box below the water heater needed to be repaired, so they sent out their guys for a estimate. The estimate was for $2000, when I told them I would have someone else come fix the box (for $150) all of a sudden they could not find their way back to my house. They refused to come out and remove the water heater so the box could be repaired. All because I would not pay $2000 to them to do the repairs. I had the home warranty company call them to try to fix the problem and they hung up on them.

Rocky S.

3/22/2015

What A Joke!!!!!!! Dishonest and clumsy.

I called them via Old Republic for a leaky water heater.

As planned, they came over. Took a look at my water heater and it was mutally agreed that my out of pocket expenses would be like $60 for the trade call fee and $235 for the modification not covered by orhp.

No problem. We all agreed to the price and an installation date was given to me which was not met either.

When the install tech showed up. Not only he was rude as hell, he also wanted $60 more than the original price. I objected to paying more since they has already looked at my situation. The tech was rude and obnoxious. He said he is not asking me, he is telling me.

Do yourself a favor and don't trust these scam artists.

Melissa M.

9/22/2016

i see a lot of negative comments on here, but I had exceptionally great service from jimmy. He was very polite, well mannered & even early for our appointment. Got my issue fixed & was even able to answer a few additional questions I had! Great service

Joseph T.

03/01/2015 12:00:00 SA

Zack rocks... I had a major leak, confused and pissed. Zack showed up took care of my problem. He was very knowledgeable and helpful. Highly recommended.

Kyler G.

6/28/2015

Worst people ever!!! Came out with no equipment! Used my materials to cover the hole they made. Used my phone as a flashlight getting water all over it and got my towel full of mold and didn't apologize for any of it. Do not go with this company they are terrible! They told my home warranty company that they could not fix the problem because the install previously was done improperly which is a lie and now my insurance company will not cover me causing me to now pay out of pocket!

Wanda M.

4/23/2018

My home warranty company sent Ideal Services to my home as a reassignment from another company. They were very professional and took care of replacing my water heater in a timely manner. Alex and George were very polite and professional and would gladly ask for them again. The person I spoke to on the phone was very helpful and professional, as well.

Darrell G.

6/29/2016

Great Fair service. My water heater went out and flooded my garage 2 days ago, TJ and Cody came by the next day to assess the damage and talk to us about our options. We decided to go ahead and have our manufacture honor the warranty but ran into a small issue when we found out was no longer available due to new safety regulations. The Ideal Services team where able to work with the original manufacture and find us a much better deal than simply replacing our unit with the same unit with the upgraded safety requirements. Today TJ and Cody showed up today with. Ruud Professional Series unit with a much higher energy star rating and had us up and running in less than 1 hour. We defiantly be using and requesting TJ and Cody again.

Tony B.

9/26/2017

Ideal Services is the worst company around. They are trying to rip me off for $400 in modifications for my water heater replacement through my home warranty. I called two other reputable companies and both told me this was not truthful by Ideal Services. NOBODY SHOULD USE THIS COMPANY!!! I will not rest until everyone knows what crooks they are.

Sharae S.

5/15/2018

David and Brandon were both amazing !!! Thank you for all your hard work! They fixed my kitchen sink very quickly

Valentin N.

10/29/2016

I had an issue with a water heater that need it replacing . I called the first american home warranty and they send me this guys , very bad choice, service ticket was open on the 12 , a guy comes 2 days later takes pictures and disappears, a week later I get a call with an assessment witch is way over priced, they asked for 750 expenses not covered by the insurance , they send a spread sheet with the costs that are not realistic and some of the things there were not necessary, just for the permit they charged 155, the e-permit at Clark County for water heater replacement commercial is 56.57,
I understand that is a business and they will charge more for the permit because you have to pay their time, but you don't charge almost triple the amount
On the 29 I get another call from them that they have revised their charges and the out of pocket cost is just 450 now witch is still way to much for what they need to do
How long can someone living there stay without hot water ?
Ned-less to say I got fed up with them and called a different company they came the same day and did the work

Gail S.

1/29/2018

This company is the most unorganized, untruthful group I have
ever has the misfortune to encounter. Do not do business with them
unless you enjoy losing time from work and frustration. My shower handle
would not turn the water on or off. Ideal sent Walter after I contacted my
home warranty co for service. Walter came and took the part with him so
he could replace it. I received a call to schedule an appointment to fix
the shower handle . We received a call telling us the part was too old and
could not be found at the scheduled time for appointment. Called the home warranty again. Received another
call to schedule appointment. I asked if they had the part . Answer was yes. Walter came took the part off the cold water valve and went shopping, He returned to say the part could not be found and the valve needed to be replaced. He never had the part and clearly lost the original one he took. Poor business practice seems to be this company's theme
Do business at your own risk.

Summer R.

8/13/2018

Worst business ever. My 68 year old mother contacted her home warranty company, because her kitchen faucet needed replaced. They sent this company and the plumber damaged her porcelain sink while installing. After sending photos to the company, they finally called back. The woman was so rude, claiming the damage was pre-existing. We asked to speak to the owner, she left us on hold for 35 min. and we never got to speak to anyone. Since we were in the car and close by, we drove to the office to speak to the owner. He immediately came in with an attitude, told my mother she was lying and to get off his property. On the way out, I said to him no wonder you have 2 star reviews on Yelp. The OWNER, Ron then called me a SNOTTY BITCH and told us to leave. I immediately turned on my video camera, and said that is how you treat your customers? And again my mother was trying to point out on the photo the damage that was caused by his employee. He said I'm going to show you what's up now and he called the police! Who does that??? What business owner does that to their customers, let alone what 6 foot man does that to two small women? Apparently, having bad reviews is his insecurity. So here's ANOTHER one, Ron. Do NOT do business with this company. They are not reputable, they try to give you the run around in hopes you just go away, and the owner will attack you if you try to complain about something his employee did. He's childish, petty, arrogant and pompous. Maybe if he practiced good customer service he wouldn't have such awful reviews. TERRIBLE CUSTOMER SERVICE!!! Use someone else.

Howard K.

06/02/2014 12:00:00 SA

I had 4 wall light switches replaced.The technician made a mess on the wall and the floor and didn't re-caulk around the switches.He said it wasn't his responsibility to do this.Only if he made holes in the walls or ceiling did he have to finish with caulk or patching.Wont be using them again.They also don't show up on time either.I was given a window between 2pm and 6pm for arrival.He got here at 6:34 pm and never called until 10 mins.before he was going to come over. They called the next day and offered to come back out and calk the switch plates.David the field supervisor came by and completed the job himself.He was courteous and did a great job.

D. G.

8/16/2017

Worst incompetent company ever!!! I would give negative stars if it was allowed. STAY AWAY - same recurring theme from home warranty work on Yelp.

Stuck with Ideal Services due to home warranty company contractor. Probably because they are the cheapest bid. Probably good for the warranty company but I won't trust Ideal Services to water my lawn.

Buyer beware SCAM artists. They require upfront payment without giving you and invoice of what you are paying for. Received 5 different version of what we were billed for and we confronted them with different invoice that was billed to home warranty they ignored our calls (about 10, when answered put on perpetual hold!) and refuse to finish the install. Count with me after one month of having an temp water heater install they refuse to do the full install. Why you ask because, we blindly did not want to pay without an invoice. Common practice for company...collect money upfront because you are desperate for a repair and if you are lucky we will dodge the question of what you are paying for. Is it so difficult to get an itemized invoice from them; best I got was an email with nebulous charges. We can send people to the moon but they can't seem to put an invoice together. Guess an idiot is born everyday and that's how they like them!

Ronald S.

08/05/2018 12:00:00 SA

First of all I did not choose this company it was the one my warranty company chose. I know why I wouldn't chosen it first an appointment was set up for Saturday between 8AM and 12PM. They were supposed to call before they came out. I waited and waited until 12PM on Saturday and guess what no one showed up. This meant I lost 4 hours of work for nothing. I go to work and a little after 2PM I get a call from one of Ideals technicians telling me he has to reschedule the appointment. I told him he already had his chance that I wasn't going to waste another 4 hours waiting for a no show. The part that is really bad is no one called at anytime during 8-12 to tell me they were running behind or that another technician would be calling me. Nothing that's what I call really poor customer service. So, I ended up calling someone else who actually showed up when they said they would. I wouldn't waste my time with this company. No regard for potential customers.

Now to make matters worse they have been calling me almost everyday and I am sure it has something to do with the warranty company because I already told them what happened. So, today over a week later I get another call. Well I am sick and tired of getting calls from this no good company so I decide to call them and ask them to kindly quit calling. And guess what I get a belligerent customer service person. Big surprise here this person begins to argue with me and ends up yelling so I just hung up. If you want someone who doesn't show up or someone who want's to argue go ahead and call this company. I know I will never call them and I most certainly will be telling all my friends.

Richie B.

02/08/2018 12:00:00 SA

I needed some work done at my personal home and Ideal Services is the way to go! The service tech that came to my home was Joey and man was he friendly, experienced and knowledgeable of his craft. Any question I needed I would contact Joey direct for assistance. Thank you Joey for all your hard work you have put into my home and I recommend that guy (Joey) to come to your place for service. You will not regret it and he will get any job done and done with with precision.

Jennifer R.

5/17/2018

The entire appointment with Nate and Dave was professional from start to finish. Nate called as promised 15 minutes before arrival. They were both professional and curteous. Since I had electrical several issues, they worked efficiently to get them done and explained the issue. I would highly recommend Ideal services and the expertise of Nate and Dave. Thank you for all your help!

Christy H.

5/14/2016

First time using this coming and I must say I would for sure use them again. The temperature hit 100 yesterday and my A/C gave out. I called them today and Dion came the same day. He was very knowledgeable and knew what the problem was right away. And the best part I have cool air now!! Yay!! Thanks for such efficiency and great service!

The D.

7/18/2018

Customer Beware. They are here to take your money and that's all. I used a home owners Ins. The tech that came out Steven came at the very last min of the day on a Friday. He was to replace/repair a ceiling fan and his response was to give it a wack, it then rotated at a speed between slow and slowest. He said if it spins it's not broken and I can't file it in my claim he was anxious to leave and I'm sure that it was after 5pm on a Friday had a lot to do with it. I refused to sign the paperwork that stated Satisfactory Completion for the fact that I wasn't satisfied. Steven then became rude, aggressive and then put the receipt on the floor and drove away. I called the company, relayed my grievance to them and they set another appointment, they failed to arrive completely. When I called to see if the tech was running behind they informed me that they would not be coming out at all. Wasting 5 hours of my day. They couldn't have even bothered calling to inform me. The most basic and simplest of tasks.
There is a strong reason they have 2 stars out of over 200 reviews. Management or Owners need to look at these issues and correct them ASAP this will put you out of business. If Steven is representative of your Business you need new representation.
I had another Company with 4.5 stars come out and you can see the difference. Quick, Prompt, Friendly and fixed the issue under the same Ins.
Proving that it was the tech not the issue.
Please save yourself time and money. I recommend going elsewhere. Good luck.

Wendy W.

12/19/2014

What a joke this company is, My water heater crashed and they were called by my warranty company. The tech saw some holes that were stamped in to the side of my water heater. And told my warranty company they were drill holes, so they denied my claim. The tech obviously doesn't know the difference between drill holes and stamped sheet metal. When I called them back and demanded they come and look again after seeing that my neighbors water heater had the same holes. The BIG boss told me no and said he had never seen a tank with stamped holes. Needless to say after getting a second opinion it was proven to my warranty company that their story was BS. I'm now having a new water heater installed under warranty. Never again will I use this sorry excuse of a company. And I made a formal complaint with my warranty company as well.

Gina D.

4/27/2018

I was stuck using them because I went through my home warranty company. It took them 3 separate times to fix my address light. On the last time, they cracked the light cover and blamed me. They refused to replace it. On several occasions I spent all day sitting at home waiting because they did not show up during their time window. HORRIBLE service.

Donna S.

7/25/2017

It took over 3 weeks to get my air conditioning fixed. During this three weeks the Temps were over 106 degrees. They came out and really didn't want to listen to the way the unit was working and said nothing was wrong. So the same day it started blowing hot air instead of cool again. I took several days for them to come back out. Then they didn't have the part. Another few days. Then I caught them lying. They are not ideal. If our air goes out again I will not have this company come out. It never should have taken 25 days to fix an air conditioning unit. Even though it was a busy time for them 25 days without air in the summer in Las Vegas is totally unacceptable.

Sean T.

1/29/2018

These reviews are important. If you have taken the time to give an honest and educated option, your review should matter. Just remember, at the end of the day...you are dealing with human beings. The worlds most imperfect creature. 3 years relationship is now over. Ideal has unprofessional employees and archaic policies and procedures. Always do the right thing by your customers.

Shazam B.

04/10/2018 12:00:00 SA

A leak was improperly diagnosed. The root cause of the problem was a gasket missing from the drain of the shower. Rather than the common sense approach of looking at what may be the main source of the leak, 2 holes inside the walls we made as well as a hole outside the exterior of the house. To make a long story short, the initial repair of the shower handle being incorrectly installed did not correct the issue. After incurring another leak, more time wasted as well as $$$$ since I rent the room out, the root cause was identified. A missing gasket on the shower drain. A $25 kit fix from home depot. the costs for the services were over $4,000. I had made the initial claim with my Old Republic home warranty who sent the plumber. I told them I had AAA and they informed me they work with AAA. the bottom line is, due to the initial miss-diagnosis, the costs of repairs were increased and I believe exaggerated . In addition to that, the painting was poorly done and I had to repaint the bathroom and closet. I requested to speak with the owner who basically didn't care about the poor service provided. He just stated the insurance claim paid needs to be paid to them. I already paid them close to 2k out of pocket and all he cared about was the rest of the insurance payment. Basically, if you mention you have insurance, this company will figure out the best way they can to increase the services by falsely miss-diagnosing services and extend unnecessary services.

Nona A.

5/20/2019

The gas water heater sprung a leak today. Water plunging over the top. We called our warranty company who set us up with Ideal Services. We were told Ideal Services would call us to set up an appointment. They failed to do that. We called and was told they hadn't received the order and to call back in 30minutes. We called back in 45 minutes and was put on hold for 5 minutes, finally was told their computers were down and they would call me when it's up. Two hours went by, called them and was told to hold! Called back was asked if they could put me on hold and I said NO. It was now 4:00 and I wanted to know if they were going to be able to send someone out. Was told there was NO RUSH on the order and they would not be able to come today. My husband asked for a supervisor who in the end hung up on him. Our warranty company set us up with someone else and they are coming first thing tomorrow morning.

Layla S.

08/09/2016 12:00:00 SA

I had electrical services and the only issue I had was with the process of actually going through our home warranty. the girls in the office (there are a few that helped me) were all nice and only gave me some problems at the beginning with locating my work order & after two days of calling just to see if they received my work order, the only one I remember was Britney. she found my information for me and got me scheduled. she was polite and well spoken. the technician Louis was experienced and replaced 2 ceiling fans I had and some other outlets that were tripping a breaker. even during and after all the mess, I called and made sure I was asking for Britney because she had patience. if you call here ask for her! lol and for electrical ask for Louis!

Lou G.

6/21/2017

These guys are ridiculous. The technician was unfriendly and didn't open the panels in the wall before telling me what part I needed. Finally, they never ordered the part and left me waiting for return service for over a week even though I was charged. Stay away from these guys.

Regenia T.

6/16/2017

Like everyone else, this company was assigned by my home warranty company. They were called out on more than one occasion to replace and rewire my home with new smoke detectors, which should have been completed on the first trip. It appears to me they intentionally show up with one or two on their truck as a means to keep coming back to collect money from their customers. Called to speak with manager and after being left on hold, customer service informed me that he had conveniently left for the day. I wish we were able to give a negative star rating!

Carolina N.

8/19/2019

Home Service Club warranty got Ideal Services for my Aircon problem. Ideal services scheduled between 2 pm - 6 pm. I called at 6 pm . I was told to call back at 6:30 . A certain Robert said the technician was on his way . At 7:00 pm, I called only to be told that he was not coming. To top it, I skipped work that day just to be there. They then rescheduled and after 3 days , a technician came and said a fan has to be ordered. I followed up after 2 days and I was told that the part has not come in yet. After another 2 days, another technician comes and he doesn't know that someone already came. He called up his office and then he told me that the first technician quit. He will order the motor . I followed up after 2 days and the motor was not in yet. Then, Ideal office called after 2 days to schedule as the motor arrived. Next day was the schedule between 2-6. I called at 6 the office and they said the technician is on the way. At 7 pm, the technician called to say he cannot make it as he hasn't gotten yet the motor. It's been more than 2 weeks. In the meantime, we continue to suffer I Las Vegas heat of 102 degrees. I had called 3 times HSC { home service warranty) but they have not been if any help yet.

Tad H.

03/07/2018 12:00:00 SA

Had an electrical issue and my home warranty sent this company out to see what was happening. The tech diagnosed the problem and said due to restrictions w/the meter it was now NV Energy problem. NV Energy came out and removed gold ban and pulled the meter. Saw the area behind meter had scorched area where nut had fallen off causing arcing. NV Energy tech said it was a bad hazard and get electrician back out to fix it ASAP and actually spoke to this company about the problem. When I called HW back and explained, the company said they couldn't do anything because gold ban had to be removed. It had been and was relayed to them. Tech finally came back and said the problem looked good to him - I called and his mailbox was full so could not leave a message. Sent text asking for call on the update. I asked and was told it was good to go. Explained the criteria NV Energy had required of fixing it and bringing it up to code. Tech said he took photos and would send it to his supervisor. Never heard back...I STRESSED NV Energy said it was a BIG HAZARD and needed to be fixed properly or my house could burn down. While this is a potentially isolated incident, I would not trust a company who had these types of practices and would be sure to advice not having them sent out again.

Edgar S.

8/14/2017

Bullshit ass company that sends techs that don't know what there doing thanks for leaving us with no Ac for 4 days incompetent and unprofessional stay away from this company that doesn't know what there doing!!!!!!!!!!!!!!!!

Jessica G.

07/04/2018 12:00:00 SA

I was referred to this company through my home warranty. I had issue's with them from the beginning. The plumber was going to replace our water heater on top of our base that had severe water damage. My husband had to ask for a restoration visit before the water heater was replace to check the base. When the restoration person came they said yes! The entire base has sever water damage and needs to be replaced before the water heater can go on. I also experienced many issues with the receptionists like missed appointment times, and paperwork issues. I would not suggest this company to anyone. They do not give good customer service. They consistently gave me wrong information causing an already stressful situation to be unbearable!!

Scott G.

12/11/2019 12:00:00 SA

I noticed our water heater (12yrs old) was starting to leak. I called our home warranty company to file a claim. They assigned Ideal Services to handle. The company called me the next day to schedule a tech to check out the unit. The following day Carl (tech) arrived during the scheduled window and he agreed the unit needed to be replaced. He said I would receive a call as soon as the warranty company approved the work needed. This was a Friday afternoon, so I expected I may not hear anything until Monday. Luckily I found the leak early as the water never spilled over the pan. Monday I got a call to schedule the replacement for Tuesday afternoon. Carl (tech) arrived during the scheduled window and made the swap. He completed the work in about an hour. He was very friendly, professional and answered all of my questions. Thank you Carl and Ideal Services for making the experience a smooth one.

Henry S.

02/01/2016 12:00:00 SA

Ideal Services responded to a plumbing problem we had between our upstairs shower and ceiling of the family room. Fernando was sent to identify the problem since it had been happening sporadically for several weeks. He opened the ceiling downstairs and found it to be wet from a broken drain pipe. After water mitigation was completed Fernando came back and removed the broken pipe and replaced it with a new one. Fernando was extremely knowledgeable and knew his trade very well. We are fully satisfied with the services from Ideal and Fernando and recommend them highly.

Robert W.

08/04/2017 12:00:00 SA

This company is f****** fought up they don't know how to run things oh and they give you a time estimate but they don't show up in that time estimate so you wait all day and then when they do work they do shity work and then they want you to pay for the shity work if there was a way where I can give no stars I would because they f****** a lot they don't know how to do lecture City the people that did electricity on my house for my attic fans didn't put the wires together correctly so they can work on the box and cause a fire also they did to Mickey Mouse work where they were Junction two wires together to the attic fan and then when the AC guy came out he read my meter and he didn't check the AC unit in the Attic as well cuz it's a to two-part system. And they still want me to pay $119 to them if they don't do the work correctly f*** them I'm not paying it and they can come after me I have a good enough lawyer and I have a judge. Also they take advantage of women thinking that they're not smart on the products and they don't talk to the man of the house and tell him what's wrong I think this company is unethical.

Joan D.

06/10/2017 12:00:00 SA

My home warranty company gave them my contract for my hot water tank leaking from the top. This started at 6:25 pm on 6/9.
I contacted them immediately as advised by my home warranty company . I spoke with Edith . She was wonderful , very professional & courteous. She said she did not have my work order yet.
As of 8:30 pm still no work order . After repeated calls to my home warranty co they said they did send the work order over. I called back ideal & was told by Ron to call in the morning. By 7:30 I called ideal services & was told my window was 8-12pm now on 6/10. Needless to say they were not here by 12:30 & I called them & cancelled my call & got another contractor for my water tank . The best part is at 10:27 am on 6/10 Walter the tech calls me & asks me if I am ready for him to come . I said yes I have been waiting & he said I will call you right back !!! This company does not deserve even 1 star for its on time , & the overall caring & follow through of the technicians !! Will never have them on my property. Consumer beware !!!

Yao D.

3/24/2014

Dishonest and unethical, stay away at all cost!

My rental property had an AC issue in late June 2013, Ideal Services was assigned by my home warranty company Colonial. After they made a service repair for some bearing issue, they forgot to tighten some connections to the motor starter capacitor. A couple of days later the motor was fried and room was filled with smoke. It was 105F outside but they refused to come by in 2 days, we ended up calling a different company and replaced the motor assembly with big $$.

Ideal Services refused to take care of the bill and said the year seems like 2012 from what the other repair tech wrote, and keep rejecting when the other company sent official printed invoice.

I will need to go to court to resolve this when I live out of state, what a pain!

Lynne G.

8/30/2017

Awful service. First American Home warranty should be taking them off list of contractors. Told me leaking shower spigot with brown water was my water heater. When they found that my water heater was only a6mos old they sent out another plumber who said is was valve. Waited another week called them oh we have to order that. When finally installed was installed wrong and still have brown water. Left greasy marks all over tub/ tile. IF YOU ARE ASSIGNED THIS COMPANY REFUSE.

Dylan C.

8/19/2017

Absolutely the worst company I have ever dealt with when it comes to our AIr Conditioning. Middle of summer 100 degree heat.... They took 4 days to come out to see the issue, leave insulation all over the floor beneath the attic, 3 days to order a part and they ordered the WRONG part! I am now 7 days without air conditioning AND I get to wait another 4 days for them to get the correct part and return to fix the air conditioner. Absolutely unacceptable. Will NEVER contact this company again.

D C.

5/16/2016

DO NOT USE THiS COMPANY!!!! This is my first time giving a rating.

Your home warranty company will send them. Do not allow this unless you want to waste days on them showing up and trying to figure it out, to in the long run not end up fixing anything. Of Course it will not be their fault, it will be all yours. The owner Ron, and his employees, think they do no wrong and have no care about complaints. They are unprofessional and very rude.

I have a simple handle on my bathtub loose and they have been out four times and cannot figure it out. They keep you waiting and do not show up within the time frame and will not take any responsibility for not showing up on time and/or at all.

Read all the negative reviews and all the stories sound almost the same. This is not a joke. They are incompetent and could care less about their customers.

Aaron F.

11/12/2014 12:00:00 SA

We used Ideal for electrical services, and they were outstanding. Their tech, Steven, was super-friendly and helpful. We will definitely call them again!

Suzanne P.

10/28/2016

I don't know how this company has not lost its license from state contractors board. After reading all the similar events I have come to the conclusion this is a very corrupt system that is in place between the home warranty company and these contractors. My water heater was replaced less than 2 years ago through my home warranty First American home shield and paid 200$ for modifications , so it's under manufacturer warranty yet I was told I need to pay for modifications again totally fine 235$. Why ? What modifications? It's the same tank in the same place. No explanation. Basically trying to get you to pay for things not necessary because they don't get paid enough from warranty company Holding hostage for over a week trying to figure why I have a home warranty a warrantied tank and still being asked to pay for something we don't need. Also they couldn't get it done in a week. I hired someone else done same day I bought a new tank and cancelled home warranty. Not worth it. The contractors they send are not reputable. Ends up costing more to use home warranty and the service is horrible.

Alki B.

10/21/2014

Be sure to ask for Steven for your electrical needs. He not only fixed the problem, but he checked several other things both in and outside of the house. He was friendly and knowledgeable. He went the extra mile for me and that's unheard of these days. I'm definitely using this company again.

Y B.

09/06/2014 12:00:00 SA

Great service. Replaced our garbage disposal. Miguel was on time, called before coming and provided very professional service. We would call them again.

Mary Tia O.

06/01/2016 12:00:00 SA

I called Ideal Services because we were having ac issues. The fan would not turn on but while on the phone the unit began running so the rep offered to send a technician to provide a diagnostic test on the unit the next day. My ac stopped working shortly thereafter. The next day, the technician arrived. He put a screwdriver in the fan and turned the fan and said immediately it was a motor and bearing problem and the cost would be $800. He didn't explain how he came to this conclusion by simply sticking a screw driver in the fan so my husband said forget it. I spoke with Romero later on and he said that there is a spot in the fan that you can stick a screwdriver into and if it moves freely or there's resistance, it tells you there's a problem with the bearings and/or motor? I appreciate the additional information but you can't throw numbers around and expect the customer to be agreeable without explanation. $800 is a lot of money and what if it was something else? With a complete diagnostic test, shouldn't we have received a list of other things that the unit may have issues?

We will not be contacting Ideal again.

Josh C.

5/31/2016

Unreal is all I can say. This has to be one of the worst contractors I've ever done business with and I'm a real estate investor. I called my home warranty to fix the hot water heater. I explained that everytime the heater gets turned past vacation, the pilot goes out.Ideal services comes out 2days later. Guy shows up, complains about the stuff in front of the water heater (it's still accessible) tells me it's a valve then leaves. SHOCKER!! That didn't fix it. So then it's almost a week before they can get back, they say the tech will call 20-30min before arrival. Guy calls says he's 10min out shows up in 3 (I was a block away picking my daughter up from school and on my way back. He decides not to wait even 5min. I literally pass him leaving my community. What a pathetic excuse for a company they're a joke!!

Josephine O.

6/14/2017

It was quite an ordeal not to have A/C inside the house here in Las Vegas for 17 days with triple digit heat outside. But many thanks to David A. and Charles H who came to our rescue and installed a new compressor last June 6, 2017. They did an excellent job.
My air conditioning unit went out last May 21, 2017. With a 72-year old disabled relative who is living with us in the house, I went back and forth calling my home warranty company and Ideal Services to give my work order a priority. Ideal Services sent a technician to my house on May 23 who arrived an hour late past the appointment window time of 2-6 pm. I wasted 4 hours of paid leave so I could be home. His diagnostics showed compressor needed to be replaced. He ordered it the following day. I called my home warranty on May 24 and was told that my out-of-pocket expense would be $65 for electrical modification plus $75 service fee. I agreed and they said that they will order the compressor. On May 25, Ideal Services called me and was told that they made a mistake and my total out-of-pocket would be $600. I called my home warranty again and they said that they will dispute the amount. I was getting furiously mad. I knew that I wouldn't have any A/C since it was a 3-day weekend coming up. On May 26, I finally had a final quote of $305 and the service fee of $75 which both companies confirmed. I agreed and Monique from Ideal Services said that I could pay both amounts by check on service day.
So I had that impression that they already ordered the compressor. . On May 28, Sunday. I received another call from Stephanie of Ideal Services telling me that she needed to get a signed authorization letter from me with my credit card number so she can order the compressor. I wanted to scream but I tried to keep my cool. Was this a joke? Why am I only getting the call now after 3-days when the compressor was supposed to have been ordered already. All she said was that was the company procedure that I should pay first and not by check. I was able to fax the authorization letter Tuesday morning at work since it was Memorial day Monday.
On May 31, Wednesday, Jordan of Ideal Services called me to tell me that the compressor has arrived and she scheduled me for Thurs morning. David A came, opened the A/C unit and he gave me the bad news. IT WAS THE WRONG COMPRESSOR THAT WAS ORDERED AND IT WOULDN'T WORK WITH MY UNIT. I almost screamed in disbelief. I missed another 4 hours of work that day. David A promised me that he would order the correct one. To end my ordeal, I didn't have A/C for another weekend but it was finally installed on June 6, Tuesday by David A. and Charles H.
I never got any apology or call from Ideal Services for a very inefficient scheduling and service. I want to give them a negative (-) 1 rating if I could.

Donna S.

7/25/2016

First American sent out Ideal Services after we discovered a leak in the wall behind our kitchen sink. Because the water seemed to be in the area of the drain pipe, he immediately just assumed that was the problem and instead of looking into it further, just recommended me to a restoration company for water damage (who I also thought was awful upon meeting him). Had another plumber come out and the real issue was an improper repair in the water line. Had Ideal just cut a little hole into the drywall by the drain, he'd have seen the drip coming from above the drain pipe. It felt like he was looking for reasons/excuses not to do any repairs. Would not have Ideal back ever!

Linda R.

08/07/2017 12:00:00 SA

I can't say enough good things about Stephen, the electrician who fixed our outdoor outlet. He arrived when we ask and had the issue diagnosed and fixed in less than 45 minutes. He was very professional.

Gary A.

02/04/2015 12:00:00 SA

I deal services has been a blessing to deal with. I just purchased a rental property and we had major leak and plumbing issues throughout the home. I deal services were quick to assess and remedy the problem. The technicians were very informative and fixed everything within hours. They're pricing was great and quality of work outstanding. I would definitely use them again for any of my rental properties.

DeAnn H.

06/10/2016 12:00:00 SA

I request a plumber thru my American Home Shield (Home warranty) for a leak under my tub. Prior owner installed a jetted tub but it is still covered. There is a leak from the tub drain sealant and from the spout. When he got there I had Directv there as well. Directv was just finishing up but had me on the phone for last minute survey. So I took the plumber into the bathroom/master bedroom (access panel is in the bedroom for the plumbing of the shower). Showed him where the leak was coming from and ask him to check it out and that I would be back in one second. (back in after showing out Directv guy) I went back to him and apologized, and I asked him what he thought. He said that he couldn't see the problem, so I had to fill the tub with water and show him. (which I thought a plumber would do on his own but Hey whatever!!) Then after draining it (of course) it started dripping. I showed him the other leak (from the spout) and he said that there wasn't a leak there but I showed him that it was wet and that yes indeed there was a drip. Anyway.....He stated that the leak that was coming from the drain was not covered because it was out of CODE......I asked why? and he said that this was a remodel and that they did it wrong. That they would have to break into the foundation and make a new drain. Now I was in shock!! Shock that was even possibly the problem. He also said the type of piping was wrong as well. ( well after a little research I found out that he was wrong, because ALL the house in my neighborhood with this same exact floor plan, had the shower on the same side of the wall and they would of had to had the drain with a pipe to the main drain into the foundation to the mid-side of the ground.) Number two!!!! White ear plug in one ear for his personal phone calls!!!! Just rude and unprofessional. I don't need to hear about he and another person argue about WHATEVER when I am standing there with major questions on How I can get help with my plumbing!! I asked him why in the world did I pay 75.00 for him to come out and tell me nothing to help. I asked him to call my home warranty company now. He said no because they take too long. I told him well I paid 75 and I would like to know now if it is covered or not. He said well I'll call but I'm only holding for 5 minutes. I was WAY upset now.....I said So I had you come out to tell me that I could not get help, it would cost 2800 to replace the tub and walls (just to avoid breaking the foundation for a new drain hole, which would cost much much more!!) and you cannot stay on hold for a little while so I can try to figure this out, Plus if it is covered then I will have to pay another 75 for another visit to have you come back out and do the work. He said you wouldn't have to pay again IF youre covered but I'm telling you, this will not be covered. Well he did call and stayed on the phone for 2, yes 2!!! minutes!!! What a waste! So he said I will call tomorrow and let you know what they say. Two days later and I didn't hear from him, but did receive an email stating that the work request was completed. So I contacted my home warranty company and told them that I didn't agree with this guy and that I wanted a 2nd opinion. They agreed. But now with another company that has horrible reviews as well. In my experience, Jorge is not qualified to in this field at all. And in any way, shape or form, as a professional!!! Show alittle integrity!!!

Jacob B.

3/27/2017

As most of us on YELP are smart consumers that leverage the power of your fellow yelpers to decide which companies you will trust not only with your property, but also with your hard earned money. I can give you a very stern word of advice - STAY AWAY FROM THIS COMPANY. I had no choice (like fellow yelper Brian mentioned on 3/13) because they have a contract with my home warranty company. They are about as frivolous and dishonest a company that I have every experienced or heard about. They try to up-sell your basic plumbing issues, try to make it seem like you need thousands in repairs, all so they can get their sister company IDEAL RESTORATION extra work then bill the home warranty company for the huge bill. I have a formal complaint with the BBB and the attorney general's office. I am also working with the home warranty fraud department on my case. This company will be sued and out of business soon. Don't trust your home, your money, or your time with this company. SCAM company of the Las Vegas Valley, will probably end up on Turko files soon. I had a toilet seal leak that they said I needed to cut out all the drywall in my garage under the toilet, said in needed some mold restoration company, said it would take weeks to repair. Was out of water and use of a bathroom for 16 days! While the insurance company waited for a second opinion. The other company I used (4 star yelp) came in and fixed the issue for $65!!! It was only a leaky toilet seal. Leak gone, no more water anywhere, they even checked for mold and there was no sign of mold with their electronic equipment. Other company called me after I explained this issue to the repair guy, this owner said that this is common in the industry and IDEAL has a terrible reputation even with other plumbing businesses. If any lawyers are reading this and feel we have grounds for class action lawsuit please reach out to me via Yelp messager.

Shawni M.

12/05/2014 12:00:00 SA

Doesn't even deserve one star. Worst service ever. Contracted through my home warranty service and lied about cost of repair, showed up late and never called and provided misinformation over and over. I spent over an hour on and off phone calls trying to get clear answers, requested a call back from the supervisor and he never called. Charges ridiculous prices for 30 minutes of work. Completely unethical and worst customer service I have ever experienced.

Kierra B.

3/31/2017

The are not courteous of your time. They are more focused on going home on a Friday. Asked for a 30 minute curtesy call and received a 7 minute one. Also, great customer service.

Celeste J.

8/22/2017

I also was forced to use this company by home warranty. My experience is exactly the same as the previous reviewers. No Customerservice whatsoever. They don't return phone calls when they say they will. The tech who came out was inexperienced but did his best. Took two weeks to repair my a/c. That includes 3 no shows by the tech. Don't use this company

Sheritis G.

08/10/2017 12:00:00 SA

I am reporting this company for fraudulent charges for a service call that they never made to my home. I am a veteran and caregiver. My disabled veteran brother is always home. No service person came to our door. I am being charged $150 for no services and no work Do not use this company. I would give them a 0 if I could.

Chris L.

10/15/2013

Steven McBride came out to help us with a couple electrical problems. He was cordial, positive and knowledgeable. We would definitely request his services again and refer him to our friends and neighbors.

Chris Le Roy

Rachelle B.

02/06/2014 12:00:00 SA

UN-ideal Services! WARNING: they give customers a 4 hour window in which they call. This DOES NOT mean that they will just come in this 4 hour window. They call you in that 4 hour window, and if you do not call back in 5 MINUTES they tell you that you need to reschedule! And don't expect any apologies or professionalism. I took the day off from work to await their visit. I have a 2 year old and had turned my phone off during her nap. I called them back in 40 minutes and she told me that the technician doesn't have time to drive around all day. Well then why did he give me a 4 hour window!

Lauren B.

7/26/2017

We had a wonderful experience with Ideal Services. Ideal Services was assigned to fix an electrical issue in our home via our home warranty. Once assigned, they called promptly to schedule. On the day of the appointment, the electrician assigned to our service call, Chad M., was phenomenal! He was communicative, on time, and more helpful than we could have hoped for. We was incredibly knowledgable, immensely professional, and super friendly! I will be calling Ideal Services and asking for Chad for all of our future electrical needs. Highly recommended!

Jd D.

6/30/2016

Unethical crooks! Tried to charge $600 extra on top of all other service fees to rent a lift just to tell me what's wrong with the light in my ceiling fan because it's 14 feet. Every other electrician I checked with just uses a ladder. I can BUY a ladder with a platform to reach that for half that! Additionally, they have lied about what was wrong with my other issue. I'm amazed that they are still in business! Very shady, avoid at all costs.

Gene J.

6/29/2016

First off if your home warranty company tries to higher this company to do your work, please ask for someone else. You will regret your choice if you do not. Our experience began with the less than pleasant front desk. It seems that your business is an inconvenience to them, and you should bask in their presence if you would like their help. The guys came out quickly, however, and replaced the heater. It lasted for three weeks until we had an additional problem. It is under warranty, so no problem, right? Wrong. Now it is not as lucrative for them, so you now have to wait a week to fix a problem with a heater they installed less than a month ago. Great product and service backing. Then, you get a few techs in to stare at your heater for 20 minutes and look at the Internet on their phone for a diagnosis. I did that and even told them what I found. I am not a tech, so I do expect follow up, but the part could have been ready in case I was correct. I have already been waiting a week. It turns out I was probably correct as they had to order said part. They were going to leave, and said they would call. Ok, time frame? Customer service skills? They said they didn't know, and someone would call. I had to call the next day, and was given a time frame. They called in the time frame of 4 hours and my wife was not by her phone. They said that if she didn't call back in 5 minutes they would reschedule. My wife didn't, but was still well within the 4 hour window. Nope, wait more time. You missed your chance to pay us to follow up on a faulty thing we installed. Horrible customer service. If people would let their home warranty company know about their poor experiences than the gravy train would dry up. And maybe their attitude would change.

Judy G.

9/28/2016

This has to be one of the worst companies in Las Vegas. They think running a business is some kind of game for their amusement. As soon as they find out what hours you work, they call during that time to say they are there to fix your problem, even though you have no appointment and they have already been told you wouldn't be home at that time. I never could get them out to fix what was probably a simple problem. Finally gave up and cancelled American Home Shield who had referred them in the first place.

Eluzabeth P.

8/28/2019

This company is dishonest-they do not tell you up front that they will charge for a technician to come out even if they do not diagnose or fix the problem. I only used them because I was forced to because of my home warranty. I already had the problem diagnosed by a separate technician. I was under the impression that Ideal Services was being sent out to fix the problem, but when they arrived I told them what the problem was, they stayed for 5 minutes, and said they needed parts and would come back. On the day of my appointment, they called me to let me know my home warranty would not cover the repairs, and they never fixed a thing. Meanwhile, I had the repairs completed by a reputable company. Now they are calling me to pay for their inexperienced technicians, who did NOTHING besides walking in my door. DO NOT USE THIS COMPANY if you can avoid it. If your home warranty refers you to them, ask them to send someone else.

Steven C.

1/18/2017

Worst plumbing company in Vegas.. plumbers that showed up to the house was rude and obnoxious.. had a leak in the shower faucet.. to repair the leak they had to remove the handle to the water handle but they were unable too, then have the nerve to say that they were unable to remove it because of tenant tampering... really!!!! We got another plumbing company to repair it and they advised us that they were unable to remove the handle due erosion..WTF!!!

Yovonne L.

8/22/2017

They did a terrible, tacky job that cost us more than it did for them to do it. They left all of of their trash on the floor outside. They pulled out the power circuit box and left a huge hole in the wall that they refuse to cement it back so now it's left open and now we have to pay someone else to cement it. They damaged our ceiling and put a whole through it. It happened to rain and water went through. They get an F- - they don't even deserve one star. We have pictures to prove the damages that were done. Don't use their services unless you want to be ripped off.

David K.

6/13/2017

I am completely satisfied with Ideal Services and their quick response to a recent electrical problem. This was covered under home warranty and Ideal processed my request with quick turnaround. The technician, Julien, could not have been more competent, efficient and professional. He completed the work quickly and I have a/c in time for the record high temps expected this weekend. Thanks Julien!

Derrick G.

06/07/2017 12:00:00 SA

This is the WORST AC repair company I've ever dealt with!! Been without air conditioning for 2 weeks now because they didn't fix it right the first time. They came out to fix it again, and didn't have enough coolant. They came back the next morning to fill it, and suddenly it's 90degrees in the house again!! Now i call the SAME day and they can't come back and fix it until tomorrow!!! They half-ass their jobs apparently, so do NOT use this company if you want to stay cool!!

Jeffrey W.

3/19/2012

These people are as unprofessional as it gets.

I wish I had another option of people to deal with instead of the people that the property management forces me to do.

They don't arrive on time. The individuals at the call center are unprofessional.

Do yourself and clients a favor and stay away from these people.

My intuition says that people that give them positive reviews are involved in the company somehow.

Wilma E.

10/14/2016

I am a new home owner in Las Vegas. We encountered a plumbing problem and Ideal Service was referred by our Title Company. We made an appt for a plumber to come out between 2-6p. Never showed up. So, I called again to set up another appt. So the appt available is not till next wk. this is not acceptable. So they suggested to call title co to upgrade the service call to emergency. I did! but I need to have a valid reason. This is ridiculous! To make story short, I hate this experience for our first time in this area. I hope they will show up for the 2nd time!

Patrick D.

11/08/2018 12:00:00 SA

This company was sent to me for a home warranty repair. My bathtub on the second floor would leak whenever the water level would reach the overflow drain. The technician showed up and diagnosed the problem as the gasket. He said it would be an easy fix but he needed to order the gasket. Skip ahead one gasket install and two appointments later, still having the same issue. Today, two vans and three technicians showed up to install a thicker gasket. Really? Three people and two vans. One of the vans was blocking 3/4 of my neighbors driveway so I asked if they could move the van. In front of my driveway would have been fine. The driver of this van insisted he wasn't blocking the driveway. I told him if could not see his van was blocking the driveway I didn't want him working on anything in my house. Well, he just happened to be the one out of the three that could replace the gasket. I told them they could leave and requested a different company from my home warranty company. My home warranty sent another company out to check on the problem. After removing the gasket Ideal had installed the the technician said the last people did not seal the gasket and there was a gap where they had not placed the gasket correctly. It literally took the company, one guy, one trip, one van and less than two hours from the time they contacted me to the time the repair was complete, with no leaks.

Stanna H.

03/05/2016 12:00:00 SA

I had a horrible experience with this company - name should be Unideal Plumbing. Read the negative reviews before considering them - don't have time to tell the story - I would never recommend them!

Kevin B.

10/12/2015 12:00:00 SA

TERRIBLE! Did not have a choice in contractors because of a home warranty. Took several days to get them out. They moved furniture around and never put it back leaving my wife to have to try and move it back given I was out of town. They left hand prints on the ceiling and made no effort to wipe them off. They went into the attic letting insulation fall and never cleaned it up.

But ... worst yet they damaged the kitchen floor causing my wife to have to try everything she could to repair it given the house is on the market. The only response from the technician - sorry about the mess and then they left. Problem not fixed as well.

I would avoid Ideal Services.

Tina K.

6/26/2014

Miguel came out on Tuesday morning and not only had my issue fixed in minutes, but also did it with professionalism an humor. I will surely be using Ideal and hopefully Miguel for any other plumbing issues that may arise.

Al W.

7/26/2017

I received professional and personable service from Electrician ( st) I don't wish to use his name based on his privacy. I love it when professionals make my mom happy and they do a complete and thorough job in a timely manner. I suggest this companies business all day long!

Jackie N.

7/26/2017

Our staircase got broken and we had it fixed within two days of calling! Thanks, Salvador!

Artie K.

08/08/2016 12:00:00 SA

These people were sent-out by American Home Shield. Their personnel are usually courtesy but simply miss their mark. A handle came-off my sink. I wasn't exactly sure how to accomplish the repair and felt an expert should have done in a few minutes. Walter came to the house, looked at the component, played with an Allen Wrench, and advised that the item could not be repaired, a new faucet was needed, and wanted to install something totally different. THE BOTTOM LINE....... after going back and forth with Ideal Services and American Home Shield, I learned that I had no coverage for faucets, paid the $75.00 service fee, and actually repaired the handle myself. Do not use these people! They have no patience, common sense, professional expertise, and will throw you under the bus with the home warranty company!

Jamie W.

3/19/2017

Had to have home warranty work done and this is the company they sent. The big issue they made sure to make sure to word it in a way we would have to pay out of packet and not be covered, it should have been. I had them do it because it needed to be done and just wanted it done. I should have called around for estimates. After they fixed it the very next day it broke to where water was running out causing flooding on the side of the yard. So we had to turn off water to the whole house. They send out their on call person who said they plastic places (normal plumbing pipes) needed replacing due to being installed incorrectly but he didn't have them on his truck. The guy who installed it has the pieces on his truck and he is off weekends. So we have to be without water for a whole weekend due to them not installing correctly and their workers taking their trucks home when off for serveral days!!! We have kids who need to shower (will miss school Monday since they haven't had a shower since Friday night) and toilets even when we pour water in doesn't have enough press to flash so it will just sit in the toilet till we have water again and the paper in the trash. All of which is very unhealthy!!!

Bret W.

06/12/2017 12:00:00 SA

They called me on a Friday and told me they'd be out on Monday between 8-12 to fix our shower valve. Took half day off Monday to be there. So lost a half days pay! 1230 comes still no one. I call them up they say sorry we don't have an appointment for you. And no one from this office called you on Friday! I emailed them a screenshot of the incoming call from there office on Friday. Still waiting for a response ! Bunch of idiots in that office! I know why they have horrible reviews on here! Unfortunately I have no choice because it's who my property manager uses! Stay clear of these morons!

Mai-Lin M.

06/11/2015 12:00:00 SA

My AC broke down and I was lucky enough to get a Tech out here the same day... The tech Eric Juarez examined what was wrong, provided me with my options.. And when I selected the option he explained what he was going to do and also showed me when doing the job.... He also took the time to answer my questions....very straight forward no beating around the bush!!!! I will recommend him... And will use them again....thanks Eric excellent service and very reasonable pricing...

Cory A.

10/16/2015

This is the WORST company to call out to your house. They have the worst customer service ever! We had them come out to our home where the technician said he would have the company call me about what the next step is and 11 days later they still haven't called, I had to call them where I was informed that my issue had been closed! What a joke of a company!! Stay far away!

Karly U.

02/12/2015 12:00:00 SA

I called this company out to my home for an estimate to install some lighting. They quoted me $4500, the next day I had someone else do the job for $800. They either don't know what they are doing or trying to screw people! I will never call them again.

Liz H.

8/17/2016

Rude, unorganized company. Took two months to do a relatively simple job. Bad representation of vendors for American Home Shield. AHS should get rid of this vendor. Don't use them!

Dianne B.

9/21/2016

If I could give -stars they'd get at least a -100 rating. This place SUCKS!!! DO NOT use them!! My home warranty sent them and I will never let them be sent again. It's been since late August and my issue is still not fixed. They are so incompetent and don't know what they are doing. After waiting a couple of days I finally called them to schedule an appt. The first technician came out and said I can look at the problem and send for the authorization but can't do anything today everything's closed. He left, warranty co called next day with authorization information and I had to call plumbers again since it was 2-3 days and they had not called. Scheduled again in a few days, different tech shows up and says oh I don't have parts thought this was for an authorization. When looked closer at the paperwork it showed that info but parts not ordered, he left. Called warranty co and plumbing co said they would send someone back to do the repair, no one showed up and I sat there all day waiting. I was finally able to get my home warranty to send another company. Long story short the new company responded right away and the issue is being resolved. The girls on the phone were dumbs as rocks and kept putting me on hold for long periods of time and these techs show up and don't know what the hell's going on. Never, ever use them!! I'm baffled how places like this stay in business!!

Wynn S.

8/28/2016

Worst company I have ever dealt with!!!! If your warranty company tells you they are sending this company out to do repairs then you might want to call someone else to do the job. My warranty company sent these jokers out when my water heater was leaking. It took them 3 days to finally get them to come out. It was even put in as an emergency and when the service tech finally came out he tried to say that my platform where the water heater was on was damaged and that my insurance company would have to look at it before they could do any work. He then hands me a business card of one of their side companies that this company works with. I told him that we have been without water for going on the third day which he seemed to not care. I told him that all I care about is getting this water heater replaced so my family won't have to suffer anymore. He said he would have to call my warranty company for approval. So he says he won't be able to start service on the water heater till the next day because he would have to go to some warehouse to pick up the water heater. Another excuse because he didn't want to do the job in the first place. I told him ok just let me know and he leaves. An hour later my warranty company I'm on the phone with letting them know about this company and they tell me it is going to be $566 in addition. I told my warranty company I could buy a brand new water heater and have it installed for that much so what good is the warranty. All I needed was the tank and nothing else. So after reviewing the itemized list of items that they were going to overcharge me. None of it added up to the $566 they added on and none of the parts did I need to properly install a water heater. After all the b.s. this company fed me and the warranty company I decided to do the work myself and hire someone else to help me. Shame on you Ideal Services!! Save your time and money and go find a legitimate company that cares about their customers and doing the job right. You will Thank your wallet like I did and at the same time avoid the headaches.

Jess P.

6/22/2011

I wish I could give them 0 stars really. They checked my water heater and charged me over $1000 to change it. I work with contractors all the time and this was price gouging at its finest. AVOID AT ALL COSTS.

Aida Y.

2/19/2015

Another great service from ideal: :) Zach just changed our garbage disposal. He is fast, clean and efficient. Only use Ideal Services for our plumbing needs!!! Highly recommend them!!!!

Brittney G.

2/16/2017

Chad maln was amazing he was sent out to my home found the problem right away and fixed it he was very nice...he's very knowledgeable and helpful...thank you ideal services for sending him to us!

Renae R.

5/29/2013

I don't really know what else to say about Ideal other than rude, inconsiderate and unprofessional. A lousy, gross, foul smelling, grouchy man came to my house to inspect a leak. First of all, he shows up 5 hours after he should have been to my house. Then he acts as if it's my fault he's out so late. He just seemed very irritable. So after he wasted my entire day I could have been working and making a living he charged me $60.00 just to tell me The problem in this house isn't my problem Ma'am. You need to hire someone else to do it because the company I work for is NOT going to cover it. And good luck finding someone you can afford. It's going to be lots of money Grabbed my check, turned around and walked out. No Thank you Have a nice night He pretty much told me to you know what-myself

Nichelle R.

11/22/2015

STAY AS FAR FROM THIS COMPANY AS YOU CAN UNLESS YOU WANT TO PAY FOR MORE THAN YOU START WITH!!!!!!!!!!!!!!!!!!!!!!!!!!!
We needed a plumber for our water heater our home warranty company sent these people out to our house it was a disaster from the start . The first day the guy came out he said that they didn't have the one that we needed so I am not really sure why they would come out without the water heater when just the day before they where given the information my husband had to take off a day for them to come and tell him they didn't carry this one. Day 2 when the guy finally showed up after having to call him at 2:30 pm to find out where he was after 1 hr he then told me that he would have to come back because he didn't have the right equipment to do the job and he would need a assistant or it would take him 3-4 hrs to complete this was the same person that came on day 1 and said that the job would only take 1 hr. He returned at 6:30 pm then his assistant came to help him which we found out later that this guy was his brother and he didn't even work for the company. Prior to him starting I asked him if there was going to be a big hole in the side of my house he said NO which was a LIE they put the water heater in and didn't even try to make it look nice and then told my husband the hole was our problem or we could call his friend that does this type of work to fix. so we had to pay $420 for them to destroy my wall although the owner Ron said it was for the modification parts not covered by warranty. And now have to pay to fix a hole on both sides of the wall to keep the wildlife out.Ron was advised that they had a NON employee working on our house didn't seem to care at all.

A M.

04/10/2017 12:00:00 SA

Awful Customer Service.. I had a problem with both plumbing and electrical..I had to get a second company to re-fix the plumbing and it's been 3 days and my electrical is not resolved.

Eleanor L.

04/09/2019 12:00:00 SA

Our home warranty company sent us this amazing company...Ideal Services Restoration. We had a water leak in the ceiling and visitors coming. Ideal sent us Dan who was thorough, very professional & informative as he looked for leak. He and his boss decided...thank goodness...to be the least invasive they could be and he found a worn out water line dripping in at least two places. Dan easily repaired the line & we waited overnight to insure no new drips. After Dan had cleared everything, Doug...another master at his job...came in and put in new insulation & repaired the two areas of dry removal that had to be repaired. He did both repairs beautifully. The ceiling in the living room is flawless & invisible as is the bathroom wall. Dan and Doug were both so professional in their approaches. Dan's conservative approach to do as little invasion of the structure as possible was the perfect solution. Then, thanks to Doug's work...we are all set for family today. Kalena & Jordan at the office did a fabulous job with scheduling these men. We could not be happier with the work Ideal Services did. Five stars & highly recommend!

Kevin M.

1/13/2016

Worst company and biggest scam artist ever I use to work for this company and they mistreat customers horrible and when they replace your fixture they replace with the cheapest fixtures here one for you all they never paid me for 3 weeks of working with them the owner is all about is money and doesn't care about the customer went to the labor board and nothing everyone stay away from this company

Rui T.

11/24/2014

Had some warranty issues, and they contract through Ideal. The electrician that came out, Steven, was able to quickly figure out the multiple issues. He was professional and detailed in the work he did. Would recommend his work again!

Verba V.

1/17/2017

Ideal Services needs to be put out of business. They should not be allowed to operate in the Las Vegas area. They are liars and are unable to perform basic plumbing duties. If you get them as a provider from a Home Warranty company ask for a different company. They just want to collect the service fee and move on . We have had too many incidents with Ideal Services to count the last being plumber was came from home warranty call to replace main shut off valve in a garage which they claimed wasn't covered and ordered $225 to fix the valve that actually was covered by home warranty. Also the plumber didn't have the parts to complete the job and we had to run to LOWES and pick up the parts that cost $14 regardless The Broker baby sat the plumber for 4 hours until we are just unable to babysit any longer since we are a property management company and have other work (from 2-630pm) . After we left the technician called said he was leaving and will be in the morning to finish (730pm). He was left at the property alone for less than one hour . We didn't hear from the technician and when we called were told that there was ILLICIT activity happening so they would not complete the job. When I asked to speak to the manager the lady on the phone said that the owner said since there was ILLEGAL Activity happening they can not come back. Oh did I mention that 80 units were without water for 4 + hours because the plumber never turned the water on because he was unable to fix the leak....and a tenant had to turn on the main water line to the complex in order for water to resume. Ideal Services never called or told us about Illegal activity and it is assumed that the incompetence of the plumber was the only thing ILLEGAL happening at our property.

Josh S.

03/12/2017 12:00:00 SA

Last week Joey and Marcos came by the house to unclog a pipe in the bathroom and they did a great job. Both gentlemen explained the issue and the process to correct it, which made me more comfortable. They arrived within the window and completed their duties with the upmost professionalism.

Elsie G.

12/14/2016

they installed water heater with out permit!!!!!!!i was very upset by this company. They were Refered to me by my warranty insurance and they came to install my water heater but after all set and done thats when they said that we need to get a state permit or certification. Which is i thought permit is needed before it gets installed. So that didn't seems to be professional. If i knew it from the start then i would of just went with a company that would includes certification with the payment so i know things is done right from the first time. And they wont set a schedule unless i pay them.

Steve S.

02/12/2017 12:00:00 SA

Terrible company as far as I am concerned. They never told the truth, left my family and I without heat for over two weeks claiming a part had to be manufactured and when I finally brought in another company they found the part in less than 12 hours and had it working the next day. Poor customer service, Poor response, they just don't care for the consumer. Find another Heating and AC company.

Lorisa L.

6/25/2015

I DO NOT recommend this company to anyone. They attempted to price gouge me and messed me around with no hot water for 3 days. Meanwhile lying to me the entire time. This company is the absolute worst. If you have a home warranty company and they try to send these guys out, take the buy out and call someone else.

Scott H.

9/24/2016

I had Ideal Services come out to my house today excellent job excellent man I would recommend them actually HE FRANK APODACA is the man to handle all your plumbing Goods excellent job outstanding man definitely will call him back . If they lose that man they will lose a very good man .

Jake K.

6/28/2013

HORRIBLE. Was contracted through my home warranty company. Charged me $140 for $30 worth of connectors. Had no choice since otherwise I was left to change it on my own. Do NOT use. Unethical.

Kimberly H.

1/29/2017

We had Kyle come out and assist us. He was super helpful and understanding. He helped repair our drain and is in the process of helping us get our other plumbing issues resolved. If you are looking for a plumber like this, this is the guy to ask for!

Laura G.

1/26/2017

Do not use AMERICAN HOME SHIELD services or their associatin with IDEAL Services. I called AHS with a request to get my hot water heater fixed. They created request which went to IDEAL services. I requested expidited service which AHS said they did. I immediately called IDEAL and was told by Brittany that AHS expidited the request and they would be able to come out the next morning, but to call and find out time frame. Called in the morning and talked to Brittany about time, she said they can not do until the next day 11 - 3 and that in the future we should request expidited service. I reminded her we talked to her last night and she confirmed the expidited request. She said oh she thought they should have emailed something as well. Called AHS who said no they had record it was expidited. I asked to talk to a supervisor at AHS and Jaylene said they were busy but could call me back within 24 hours. They had alot of complaints.

I called back IDEAL and spoke with Ron who said if it was expidited they should be able to come today, maybe between 1pm - 9pm. He would check with Brittany and call me back to confirm that time period. They expect me to sit home for 8 hours and hope they can come. Ron said they wouldn't be able to fix, but would confirm our hot water heater was broken and determine parts needed. Hopefully fix the next day, because it would be too late that day.

Of course my contract with AHS promises someone would be out within 24 hours. Just getting the run around from both. Now AHS is saying they may need to schedule me with another company as they are not getting accurate response from IDEAL.

I called another company myself who is on their way with the heater and will most likely have it fixed before I get off the phone with AHS, who is still trying to get a hold of IDEAL. After 20 minutes on hold, AHS came on the line and said they are having a problem getting IDEAL on the phone.

The stress of dealing with AHS and IDEAL is definitely not worth the headache. Plus IDEAL's reviews are terrible. Much rather prefer to use a highly rated company....and get what I paid for and be done with it.

Shameful how people operate a business.

Chuck R.

1/24/2017

Water heater was leaking,Insurance sent Ideal Services.This was the best experience with insurance provided company.They were on time,BOB was very professional and business like,he coordinated with insurance and completed job quickly and completely.Will use Ideal again.

Honii B.

6/27/2016

DO NOT USE THIS PLUMBER!!!!! We were given these ppl from our home warranty a MONTH ago!!! Our leak is STILL unresolved.. Their tech Aaron came to our house to diagnose the leak and in doing so damaged our overflow pipe.. He then tried to mask the problem by telling us it was a manufacture defect.. Did I mention we have a 23 year old home??? He took our $65 service fee and called it a day.. I came home .. Took a shower in what I thought was a fixed pipe.. The leak was the same. We called the very next day and he said he would come to fix it but that we would owe $295 because our home warranty wouldn't cover something called a P Trap.. The day before Aaron said nothing of this.. It was like he knew our warranty company covers everything BUT a P trap?????? WTF? When we called him he was very defensive and go be honest I don't think he likes females very much. Since then we've called our warranty company and had 2 more plumbers come.. They both said our problem is due to human error from the first plumber .. Now they aren't returning our calls and the the owner RON wasn't very helpful when we FINALLY were able to get him to call us back.. We are a family of 4 still using one shower after a month due to IDEALS lack of professionalism ..

Carol W.

3/25/2017

I called this company for a repair. It was last summer. I had a bad breaker in my circuit box. It was found my air conditioner repairman. This company ( Ideal) also did some work on my fuse panel inside the home. I was charged $925.00. This would have been okay but my air condition man was here again to check everything before installing a new air conditioner. Much to our surprise we found the back of the box still burned from the first breaker problem. See the picture with this. He told me that I was told about this. I should have been shown this. Instead it was like a cover up. When called out to check this again. I was told it was only cosmetic everything was fine. I was told to replace this our it would void my warranty on the new air conditioning unit. Would you feel safe with this cosmetic work on your home.????? Plus the cost to fix his problem was $2,400.00. Backed into a corner with the price. I later got a courtesy call back could fix it for $1,400.00. I got the job fix for under $60.00. So, I would think twice about using this company.

Rana G.

01/08/2017 12:00:00 SA

My home warranty company sent Ideal Services to my home to see if my dead water heater could be repaired, if not, it would need to be replaced by the terms of my contract. The service man arrived at 9pm Jan 3, 2017 and found the unit was leaking internally but said it was still under manufacturers warranty and he would advise my home warranty company. Fidelity, the home warranty company, said they would pay installation of the new unit, I would have to pay for the components. We all greed and I gave Ideal and credit card authorization for the $400 they quoted me.They said they would be at my home between 2-9 the very next day with a new unit.
By 6pm when I had heard nothing I called Ideal for a closer window of arrival so that I would know when to serve dinner and not be caught by a repair person. After being placed on hold for 45 minutes the operator came back and said OH! didn't anyone call you, your new water heater will not be available for at least a week? We told her that a week without hot water was totally unacceptable and we needed to speak with a supervisor. She said she would have one of the owners call the next morning. It is now the 8th of January and we are still waiting for a call, an apology, something!
I sent an email on the next day asking for a copy of my credit card authorization MARKED VOID be emailed back to me, it NEVER HAS BEEN SENT. I then had to cancel the credit card and order a new one so that it could not be used. This is totally unprofessional and such bad business.

Fidelity agreed to give us a cash out option on the water heater and another company had a new heater installed by 8am the following morning, no fuss-nothing.

Courtney K.

10/09/2016 12:00:00 SA

This company is absolutely terrible! I noticed my water heater leaking Thursday morning and immediately notified my prop manager. Unfortunately they utilize this shitty company. They never came out Thursday as I was told they would be, Friday, after waiting for them all day Thursday I cancelled the Friday appointment and re-scheduled it for Sunday between 8a and 12p. Sunday morning came and went and with a no call no show on their part. When I called the office they tell me that I'm not on the schedule for this morning! They also called me a liar saying that the tech came out Friday and left when I wasn't home! MY WATER HEATER STILL HAS NOT BEEN FIXED!! Save yourself a headache and hire a real company, don't use less than ideal services!

Amber A.

12/14/2016

Henry was on time and very pleasant. He quickly found the problem with our fan and gave us different options for replacement (if covered by the home warranty). He also found that the fan only had one screw holding up so he made sure that all the proper screws were replaced and took the time to explain all of our options. He definately made us feel like we were being taken care of and was very knowledgable. Thanks!

Karen C.

12/09/2016 12:00:00 SA

Great service! Henry has been our electrician through Ideal Services three times now. The company was referred through our homeowners warranty company. Henry was GREAT and I am so pleased with his service. He was always on time and very thorough and professional. I will definitely use them for future electrical needs.

Nicole T.

12/04/2014 12:00:00 SA

Ask for Steven for your electrical needs. He's very polite, efficient and thorough. He repaired the issues and explained all his work.

Jim B.

08/11/2016 12:00:00 SA

When I was assigned Ideal Services by my home warranty company I went to yelp and checked out the reviews and was very concerned due to the unfavorable reviews. However when I called them, I was assigned a time slot within 2 days and told my technician would be George and he would call on his way to the house. Within my timeframe, on the day of service, George did call and indicate he was 15 minutes away. He arrived as indicated, came in and saw the issue with my garbage disposal and within 15 minutes had it replaced and back to working. George was professional and addressed all my questions and concerns. I was very pleased with the service and final outcome.

Malachi D.

02/03/2017 12:00:00 SA

Don't use this company. They charge WAY more than expected. The guy literally came in for 5 minutes and charged me $105!!! Couldn't believe it! Called to complain and they said I got a discount since it usually cost $125 for an hour. So they charge about $2 a minute in the case of an hour, but in my case charged me $21 minute. If you don't wanna pay an arm and leg for their service, don't go with Ideal Services!!!

Michael F.

08/12/2016 12:00:00 SA

I await a repair, and will check back here when this is done. Ron, the Manager, seems to be very willing to back up his work. Stay tuned!.

Kristina G.

12/13/2012

I agree with the other person who got their water heater replaced. This is absolutley, hands down, THE WORST home services company I have ever had the unfortunate experience of working with. I also wish I could give them zero stars. Giving one star is too much.

When my water heater broke my home warranty company sent over Ideal Services. I was lied to and told that SEVERAL services were MANDATORY according to code. I paid for these services but it seemed very fishy...and not to mention, VERY expensive. I have since called other plumbing services only to discover I was lied to and these code upgrades were not mandatory and in addition I was over charged for the other services as well.

My experience was so terrible that I also cancelled my home warranty becuase Ideal Services was the provider they sent to FORCE me to use. DO NOT USE THIS COMPANY.

Diana G.

02/02/2015 12:00:00 SA

I just moved into a new home,(for me it is new) built in 1978. I had some plumbing issues. Miguel showed up with a new tech. (Randy). & together they solved the issues. They were fair, friendly, fast & professional. Installed a new garbage disposal, and 2 new hose bibs, fixed my hot water issue in the kitchen & unclogged my drains. Only $75 was covered on the warranty and only $400 for the rest. ( another company gave a phone bid of $700) Miguel was very thoughtful in the training of his new associate & they even showed me where and how to shut off the water if I ever needed to. I highly recommend this company.

Alexis H.

08/01/2016 12:00:00 SA

No no no. Awful and completely useless and unprofessional. Customer service is rude and unhelpful. Technicians apparently do not know what they are doing. If you want something done right and in a timely manner, I advise staying away from ideal services. Period

Josi M.

12/26/2016

This company was extremely difficult to deal with...our warranty company sent the work order over FOUR times and Ideal kept saying they didn't have it. We continued to call because we had been without hot water for TWO days (over Christmas!) and because we kept calling we feel certain we paid a price. We were very courteous, albeit somewhat frustrated, on each call but got attitude from Ideal each time we called to check. When they FINALLY said they got the work order, we were put off for another 24-30 hours! We would NEVER recommend Ideal Services...EVER!

Dan M.

9/30/2014

My home warranty company sent them out to replace a leaking garbage disposal. Miguel showed up on time and was very polite and professional. He had the garbage disposal replaced in no time.

Patricia H.

12/20/2018

I chose a one because there is no zero. Ideal Services owes me a refund because their technician violated my home warranty policy and told us we had to pay a service fee to him. The service fee had already been paid and the warranty company also stopped allowing homeowners to pay vendors directly because they were not getting the service fees. My home warranty company called them directly and told them they owe us the money. I have made multiple calls and been told the check is in the mail, yet I have never received a check. I have been told 3 times a supervisor will call me but they haven't. I have asked for a supervisor when I call but the supervisor will not talk to me. I know mistakes can be made, e.g., wrong address written on envelope, maybe post office messed up, etc., once but not twice. They acknowledged neither check has been cashed. They want us to drive to their office and pick it up but we're not doing that. They made the mistake and they should be delivering the check to us if they are incapable of getting it in the mail for real. Be careful, there is clearly some shady stuff going on. This used to be a great company but not anymore and now, because of this, we will not use them.

Mj S.

5/20/2016

The electrician that fixed the hallway light in my house was courteous and wore shoe socks which was wonderful! Thanks Ideal Services!

Gina Y.

10/11/2012 12:00:00 SA

Ideal contacted me within less than 24 hours of my home warranty being notified. The electrician named Luis came out and fixed my electrical problem quickly. He was very knowledgable and polite. The cost was way less than I expected. I cant say enough good things about them! will definitely use their service again.

Claire S.

08/02/2016 12:00:00 SA

my ac went out in the heat wave. they were quick to respond. on time and had the problem solved in just a short time.now all have to do is wait for house to cool down.

the technician was polite, respectful and knowledgeable. he answered all my questions and was very helpful. I have a home warranty company so they have been here
before with plumbing and electrical issues. never any problems. would recommend them.

J C.

10/07/2016 12:00:00 SA

Do not use this company!
They will schedule an appointment with in a window of time, tell you that the technitian will be there at the beginning of the window (after explaining that you aren't available later in the day an asking if you should reschedule)
On the day of the appointment they will call your phone, not leave a message, and when you call back they will put you on hold, hang up on you, then when you call back they will put you back on hold then tell you that you missed your 5 minute window to confirm that you will be home. Then when you tell them that you aren't available. They will tell you to reschedule, even though told them that you aren't available until the next week, and they will act like they don't care. When asking to speak to a manager, the manager will call you a liar, tell you that their employees would never tell you that the technitian will be there at the beginning of the window and place you back on hold while they find the previous recorded conversation.
I hung up on the manager at this point. I know what was said to me when I made the appointment, otherwise I would not have scheduled it for this day. Now I am on hold with my home warranty company to report this repair company and request another comapany to be assigned to me. I will now have to deal with a stopped up sink/garbage disposal for TWO weeks.
DO NOT WASTE YOUR TIME WITH THIS COMPANY.
They are rude and will not give you time to answer the phone.
SAVE YOURSELF TIME ~ PICK ANOTHER COMPANY ! ! !

Holly E.

08/12/2011 12:00:00 SA

Do not waste your time with these people.

Horrible customer service and still dealing with a simple breaker replacement three days later.

Tammy B.

12/19/2017

I guess I'm hopping the wagon with the negative reviews for this place too. Glad I'm not alone :-) I have had no heat in my condo for 2 weeks. My home warranty sends over (Company #1) a HVAC guys to replace motor in my heating unit as it is not pumping water. He continues to try to get things moving but then states that it is a plumbing issue and I need to have a plumber come out. In Comes Ideal Services. Plumber looks around and tinkers with some things and states that this is an HVAC issue, not a plumbing issue. He stated that they will take the order over from my warranty company as they offer both services. Next comes out and HVAC guy from Ideal Services. Same thing, tinkers a bit and then states that this is a plumbing issue not a HVAC...ARE YOU KIDDING ME?? At this point, I've missed countless hours of work to have these men come over and no one can fix. I asked if they could have 1 of each come out at the same time to diagnose together. Well...They do 12/16/17, Plumber goes up in my Attic, bangs around on pipes, mind you tripping all my smoke alarms some how, comes back down and states that I have a blocked or clogged pipe that needed replacing. Tells me that it's not covered under your home warranty. He stated it was around $1600-$1800 and will take about 4-6 hrs to complete.I receive a call that night from the office stating that the cost will now be $2,087. I schedule this to be done on 12/18/17 because I don't know any better. I had a feeling that morning so I called Ideal asking them for a breakdown of what exactly I was paying for. WHAT IS COSTING ME $2,087?? They refused. I say I'd like to know what the parts, labor, etc was. She stated that this is a FLAT RATE and if they had to give me a breakdown, I would be charged tax and still refused to give the breakdown. WHAT?? I had a bad feeling so I cancelled the entire job and my CC so they would not charge. Long Story short, I called a plumber referred to me by a friend, told him the story and he said There is no way your pipes are blocked He came over immediately and I explained all that had happened from beginning to end. He checked the motor that Company#1 installed and stated that the 1st guys didn't clean the Check Valve when he replaced the motor. It was clogged. That was it, Simple fix. You would think that Ideal would of checked something like that but they didn't. They wanted to do something that wasn't even required. The plumber that was yesterday was there a couple hours to make sure everything was good to go. Even ran to Home Depot to grab a part and replaced...All for $195.00...2 weeks of aggravation with incompetent crooks. Thank god that there are some honest people still left in this town!! REQUEST ANOTHER COMPANY IF YOUR WARRANTY SENDS THEM OUT!!! BUYER BEWARE!! #CROOKS

Darrin D.

11/07/2017 12:00:00 SA

rip of electrician does not know how to diagnose anything kept saying i don't know called it a hit wire funny thing there was no drilling nailing etc..good thing my home warranty company is doing a recheck with another company. avoid this company at all cost incompetence at all aspects.

J R.

7/25/2016

Awful. Completely unacceptable business practices.

Five weeks after showing up an hour late to diagnose my problem (and collect my service fee!), they have canceled one appointment because they didn't reserve a ladder (to complete a job on a ceiling fan - pretty obvious need). Then they were a no-show on the reschedule. Then when I requested to be first on their call sheet for the next time, they sort of said they would try to do that, but again tried to reschedule on the day-of because they didn't have a helper scheduled. The supervisor I spoke with (at 9:30 am) offered no alternative or reconciliation except the technician should be there between 8-12, that's all we can do ma'am. After several failed appointments on their end, I requested at the very least some kind of priority, but she gave me a brush off and the usual insincere have a nice day. I finally called my home warranty company to switch vendors. Absolutely infuriating nightmare for a simple repair, and they have no accountability and no incentive to actually show up and service a customer.

S W.

05/04/2016 12:00:00 SA

After they made us wait 4 days for an appointment, my husband was told the tech would send in the estimate the same day. We had to use Ideal as that is who our warranty company assigned us. They put a new water heater in today. Great right? Well we still have no hot water. And all they can do is give me a 4 hour block tomorrow afternoon? Umm, NO! A tech finally called me after Vanessa in the office told me maybe that wasn't the problem, and she isn't a plumber (she was incredibly rude) and that I should call him when I get home tonight. (This is the same tech that obviously didn't put my water heater in eight to begin with.) Now the jerk isn't answering his phone. My 9 year old had to take a cold shower after baseball. I am beyond pissed. Don't use them if you actually want your hot water tank fixed, I wish Yelp had minus stars.

John C.

7/27/2016

I will say that the tech that came to replace our water heater was amazing. Personable, professional, knowledgeable and efficient. Their tech, David, may very well have been the best quality tech we have ever had in our home and I'm sure he will excel at all he endeavors. I WISH I COULD SAY THE SAME OF THE COMPANY HE WORKS FOR, was quoted one price by 2 different of their employees and charged $20 more ultimately. The owner even spoke to me and said he didn't see the price I was quoted anywhere so regardless of what you are quoted be sure you check your paper work to verify or you may be surprised when you are asked to pay the bill. Just be careful to check all numbers presented and that they match what is on any paperwork you are given. I would give David 5 stars, the company, 2, maybe.

Leanne M.

4/27/2016

The service for this company is poor. Had someone out (warranty company required) he was there 5 mins and left not fixing the issue. When I had to have them back again. I was told I had a four hr window to wait even though it's their fault the problem wasn't addressed correctly the first time. I would never recommend this company.

Zeb A.

08/06/2015 12:00:00 SA

Had them come out for a plumbing leak from American Home Shield. They were true professionals and only took a few minutes to diagnose the issue. This was actually the second company American Home Shield sent out. The first one took my money and didn't even touch anything. Big thumbs up to these guys!!!

Alexandra S.

3/22/2012

Great office staff and professional technicians, had no problems, felt very taken care of. I was handled in a professional manner and with good time, all my issues were addressed and my questions were answered, I didn't have to search for help with these guys.

Patty T.

07/02/2012 12:00:00 SA

We had a problem with this company coming back to adjust the toilet the next day after the man installed new parts. They refused to come back and we had to get someone else!! Never again and they said they don't warranty their work.

Jennifer C.

03/03/2017 12:00:00 SA

Absolutely awful. Our hot water heater went out Sunday evening and began leaking in the garage. We contacted our home warranty company (First American Home Warranty) on Monday. Ideal called us on Tuesday and put us on their emergency list but said no one could come out until Wednesday at the earliest. We were given a time of Wednesday between 11-3, so my husband stayed home. The tech arrived and said he was unable to fix the hot water heater because the base it was on was not stable because of the water damage. He called out a crew of his to come see what it would cost to fix the base. They arrived and said it was indeed damaged, but could not fix it until FRIDAY. So we scheduled for Friday morning between 9-10 for them to come fix the base and allow it a few hours to dry and then install the water heater Friday afternoon. Friday morning at 11 they still had not arrived. They finally arrived Friday afternoon at 1:15PM and fixed the base. When they came, they put spackle and white paint on the base and set a fan on it to dry. For $650. Just wanting to get our hot water back, we looked past this obvious ripoff. We called the original tech who was supposed to be fixing the hot water heater to make sure he was still going to be able to install. He said there was some kind of mix up at the office and he wasn't sure if a team would make it out to fix the hot water heater on Friday. I have been without hot water in my house for 5 days and they have absolutely 0 sense of urgency. Calls to the office go unreturned, calls directly to the techs go unreturned. They are late for everything and we have now taken 2 days off of work to sit around and hope they show up, only to be told every time that there was a mix up and we got pushed back. Finally they called and said our install time was pushed back to 6-9PM on Friday. Have reached out to the home warranty company to notify them as well. They are all nice people, they just don't seem to have their act together whatsoever.

Bernice B.

4/23/2018

Our home warranty sent us Ideal Services last year for a water leak coming down through our ceiling. They misdiagnosed the problem, and the contractors who were about to redo our ceiling double checked the plumbing, and there was still a leak. Four months later, we finally got everything fixed. There is always a reason they can't make it at the time they scheduled and you've taken off of work to be there for. Usually, they can't locate the part. Anyway, cut to a few weeks back, when another faucet started leaking profusely. Ideal once again was sent to us by First American Home Warranty. We thought we'd give them another chance. Very bad decision on our part. They came and told us they would have to break through the tile in an adjoining bathroom to access the leak. It would cost us more, because our home warranty wouldn't cover it. So my husband did it himself an hour before they were scheduled to come and fix it, so that we weren't a family of four with two bathrooms out of order. They didn't show, when we called two excuses were given and then finally a We can't find the part. So we asked for another plumber to be sent and spent a weekend without our bathrooms. On Monday, a new plumber, Second Opinion Plumbing, arrived promptly and told me that he could fix it without access from our other bathroom. So now we have to patch the tile/hole my husband had removed needlessly. Our new guy had the leaky faucet fixed in less than a half-hour. Don't waste your time with Ideal, they are some sort of racket. Less than Ideal, is what I call them.

Randy G.

05/06/2015 12:00:00 SA

AVOID this company! They are scam artists! I would leave negative stars if I could! They were called out by my home warranty company to check an electrical issue that an a/c repairman found during a separate repair. Ideal services (Stephen) came out and said the a/c unit overheated the wiring and melted the entire wire from the a/c power box through attic and back out to the fuse box on the other side of house. He called in to the warranty company and worded the issue in a way that got the claim denied and left us on the hook for an $1150 out of pocket repair. I thought He may be trying to pull a fast one so we had a different electrical company come out for a second opinion...thank God we did! The breaker switch was just turned off and not one single electrical problem was found!! The new electrical company said they couldn't fix anything that wasn't broken! They also mentioned they continually pick up Ideal Service's slack and unprofessionalism. Ideal Services are rip offs! I tried to speak to a manager but the rude receptionist with a terrible attitude wouldn't put me through to him or any other manager and said I'd have to call a different day. Do yourself a favor and do NOT use this company!!

Diane M.

3/26/2018

First, I should disclose that Ideal was selected for me, through my home warranty (which I have just cancelled). I have a fluorescent light fixture in the laundry room that has given me trouble from time to time. Two years ago, I had the light go out and the home warranty people sent Ideal. It was the balast and needed replacing. Of course, they didn't have the part so I had to reschedule (this becomes a burden because Ideal does not have appointments after 5PM (I work, fancy that) and only handles emergencies on a Saturday. So, it took almost another week and I again had to take off time from work. Now, this leads to this past week. Again, the light just went out and again Ideal came out on Friday (had to take off from work again). So, the technician tells me it is the bulbs and that I need new ones. I was puzzled because it has been my experience that when it is just the fluorescent bulb, it flickers--this just went out. So, I get two new bulbs, put them in--the light still doesn't work. I have a friend who thought it was the balast and brought a new one. He tried putting in the lights, and sure enough--light didn't work. He put in a new balast and now it finally works. I called Ideal to let them know how I felt about their services and promptly cancelled my home warranty (it truly is a waste of money--they never send competent repair people, and when they replace something, it is of the lowest quality--so I was more than ready to boot American Home Shield). Don't use Ideal.

Dan D.

01/03/2015 12:00:00 SA

My water heater sprung a leak late on the 30th. Miguel came out on the 31st, patched everything up in about 30 min. He also recommended a restoration service. Miguel was very helpful and informative. I would recommend this company to anyone. Thanks again for all your help.

Lynnette M.

09/11/2013 12:00:00 SA

In my home I was having issues with my bathroom outlets. I called the home warranty company, American Home Shield, to report the problem to them via email. They contacted me right away and gave me the information to Ideal Services. They explained to me that they will call me with the next 4 hours. I was very delighted when they called me an hour later! The staff was very helpful and were able to get a technician out to my home the following day. Jose, the electrician, was very professional and extremely knowledgeable. He was able to find the problem within minutes. He was in and out of my home within 30 minutes. I was very pleased with their fast service and I recommend them to everyone.

Sean H.

06/04/2015 12:00:00 SA

The company was sent out by a home warranty company to fix a clogged toilet. They billed for services not rendered. Three days later they show up after I had to call another company to repair the issue. The service man came in, ran the water and flushed the toilet and said everything was fine. I told him it should be since I hired someone else to fix it. Now they are saying that they fixed it and are trying to bill for it.

Cassandra H.

5/17/2016

Wish you could leave NO STARS!....What a worthless company. We have been without a working main shower for two months because of Ideal's negligence. Our shower stopped working two months ago. We contacted our home warranty and they sent out Ideal Services. the person who came out looked at the shower and stated he needed to order a part. We didn't hear anything for several weeks. We then called them and they setup a time for someone to come out. My husband took a day off of work to ensure he would be home to have the shower fixed. When Ideal Services arrived, it was a different person who informed my husband he wasn't there to fix the shower but to look at the shower to order the part. he then told my husband the first person who came out quit and didn't order the part before leaving. Fast forward a month later to today. I took a day off work to ensure I would be home for this scheduled visit. I never once left my house. I was told by Ideal I would receive a call 15 minutes before arrival. I received no call, no email, no voicemail, no text message. I decided to take a quick shower in a spare room. When I got out of the shower, I see Ideal driving away from my home. I immediately called my home warranty to have them send the tech back. I am then told they will have him back shortly. I wait an hour and nothing. I then call back my home warranty and the new representative states they cant send anyone and they need to reschedule. Why do I need to suffer for this companies failures? Informed my home warranty to remove Ideal Services from any services calls we ever have and they are not welcome on our property. DO NOT USE. if you go through a home warranty company tell them to send anyone but Ideal.

Lorin C.

9/17/2012

This review is for plumbing services provided by Miguel of Ideal. The call was initally for a home warranty response, (that company is for another not so good review), that wasn't covered. The technician and I agreed on a price and the work was done quickly and professionally. The only thing that would have made it better was that I would not have needed to pay the $75.00 call fee to the home warranty folks. I would recommend them to my friends and I would ask for Miguel!

Matthew M.

10/06/2014 12:00:00 SA

Home warranty company forwarded Ideal Plumbing to me to fix two toilets in my house that were constantly filling. I was told they were booked for the weekend which wasn't an issue. After speaking to the representative about my schedule on Monday, which I went into great detail about we decided it would be easiest to schedule on a Tuesday and I would be the last call because of my work and school schedule. I received a phone call on Monday from the plumber asking if I was home and that they were at my house.. I then called the company and told them I was not supposed to be scheduled until Tuesday. The representative began to tell me I was scheduled for Monday and she was booked on Tuesday. I told the representative nonetheless I was supposed to be the last call so it didn't make sense why I'd have someone at my house on a Monday and at 2pm, seeing as neither of those were correct. I was hung up on after explaining this and immediately spoke to Republic home warranty. This company is anything but Ideal, they are rude, unorganized, and unprofessional.

Susan M.

9/22/2014

Do not use this company. I was scheduled with the company and they never came. When I called them they said they had called me about it, but they hadn't. They did get out to look at problem, but did not have the part to fix the light. Then I had to call to reschedule because it took a week to get parts and they never called. When they finally came, they fixed the problem. I would not use this company again. This was our home in Henderson NV

Nora P.

6/16/2017

One year ago and 6-7 days this company fixed our unit..made in 2009.. went out. You replaced our compressor..it worked for the rest of summer. Yesterday it went out AGAIN . When I called you said tough luck we only warranty our work 90 days.. pay us and we'll come out. Why would I pay you to fix what you broke? Got a second opinion and your company put too much refrigerant in it causing it to overheat... also your company put on a dry filter when we already had one built in.. no need for it but you know that, right? When I leave my review on your fb you respond with my unit is over 10 years old... wrong..... you respond with you fixed it OVER a year ago... AS IF IT WERE LONG OVER A YEAR Ago... it wasn't... I will let everyone know in every way possible how terrible the customer service has been to a paying customer... and how much knowledge your lacks on AC units. You also said in your reply On FB you stand behind your work... maybe you should think about that statement because that means you stand behind less than ideal work and really bad customer service. I however stand behind my experience with your company that wasn't ideal.

Andre L.

11/02/2015 12:00:00 SA

After having my family sit in the house without A.C. for three weeks because they needed to wait on a crane to remove the compressor. The crane arrives and we are told that we didn't need it to begin. Once they completed the job, they left the old compressor on the roof and didn't even bother to tell us it was up there. I just happened to hear it and went to check it out and there it was, an old dusty compressor that was left by Tech that came to do the job. It's unfortunate that people do not complete jobs in their entirety or at least communicate to the home owners that they left a hundred pound object on the roof!!

Dawn W.

10/06/2012 12:00:00 SA

They haven't even serviced my home yet and the service stinks..I had a Saturday morning appointment on 10/6- window from 9AM-Noon..they were still not here and no call as of 11:45 AM, so I called them to find out where they were..oh well on friday we had to cancel our Sat. AM appointments..they had my home and cell number and never bothered to even leave a message. When I asked why they didn't leave a message on my cell I was told they tried to call it and it saidthe number was no longer in service. B.S!!!! I said if you call it right now I guarantee it will be answered.. Way to go for crappy service!!!! So if you want to use them feel free but I do not reccommend them because of this.

J K.

5/18/2013

Great experience.

Ideal Services came to fix my cracked disposal through my home warranty company.

Mike, the technician, came by towards the earlier part of the 3 hour window I was scheduled for. He did not have a similarly-powered disposal for replacement and I told him it didn't matter to me, but he said he would call me in the following two hours with the correct disposal and come by at that time to replace it.

He called as he said he would, replaced the disposal very quickly and everything is in working order.

I would definitely use them again.

Marilyn G.

08/09/2017 12:00:00 SA

Awful experience. They suck. We found out we had a water leak and my home warranty called them. This was on August 5 2017. They could not send some one over till Sunday between 2 and 6. Meanwhile we had no water. Sunday afternoon the plumber shows up looks at the wall where my husband opened it to find the leak and told my husband that he did not have the parts and had to go see if he could find them. Got a call couple hours later that the plumber could not find the parts at Home Depot. There is a Lowes right down the street. Monday rolls around still no water. My husband called to see what time they would be over to fix the leak. He was told our Warrenty company cancelled the work order. I was pissed off to say the least so I called them and asked what the hell was going on why did you cancel the work order? Well they did not and gave me the open work order #. So my husband called back the plumber and told them so they said we can't get there till Tuesday. Well that did not go over well. So I called the warranty company again told her what was going on and she said she would call them. She was able to find someone else to do the one fix. The Ideal Plumber did not look at anything else. Turns out that the ball valve was broken and the pressure valve was rotted out. so the other plumber that got our water back on will be fixing the problem. I will never use these plumbers or recommend them to anyone. So much for the RUSH they put on our claim.

Noneya B.

03/11/2015 12:00:00 SA

Had a wonderful experience with ideal. I had another company come out (through my warranty) and price ridiculous rates. My water heater had gone and I had a brand new one in my garage. All they needed to do was install it. Other companies still wanted to charge me an arm and a leg just for that. Ideal's prices were reasonable and it was done correctly and efficiently. I called at 11am, and they gave me a window of 2-6pm. Around noon they called and said the plumber was done early and could be there early. 20 minutes later he was at my house and the job was done even before the original time frame. The only reason they don't get five stars is because they scratched my brand new flooring. But I would still recommend and use them again.

Elyn M.

09/04/2015 12:00:00 SA

Absolutely Terrible!!!! My home warranty sent them and they tried to charge me to put in $1200 worth of things I did not need because I already had them just to diagnose my problem. I called another company who found and fixed the leak. These people are RUDE. DO NOT USE THIS COMPANY!!!! Do NOT let your home warranty company send them. They are horrible.

Julie D.

6/15/2017

My rating is minus 5. We work very hard for our money so that is why I am sharing this. I am not a complainer because unfortunately things happen but I can not hold back sharing the lack of professionalism, integrity & customer service. I was mistreated by not only the owner but the plumber. The plumber was complaining on the job as well of which I was shocked. I wrote a letter to the owner describing the situation with a leaking water heater, of which the lines should have been tied to prevent any further damage to the unit below me. The plumber should've known to do that at the very least ask if I want the lines tied to prevent thousands of dollars of damage to the unit below me. I had to call another plumber to come and take care of it and that plumber stated at the very least, the Ideal Services plumber should've known to tie the lines without even asking me. Needless to say, THAT plumber had to charge me as well for coming out and all this happened after hours so I was charged extra. I have been a homeowner for over 30 years & I thought the water lines should have been tied, but I don't question the professional as I hope he know what he is doing, but the owner of Ideal Services said it was my fault that I did not tell him. First of all, wouldn't you think it would be common sense to turn the water off?? Without getting into more details, of which I would like to, the owner said he did not receive my letter of concern and became very aggressive with me. I have to believe that he did receive my letter because he knew exactly what I was talking about. So disappointing. I also was assigned this company by my home warranty company. Please think twice before calling Ideal Services. There is a lot of competition out there, so please do your research.

Jerry S.

06/12/2015 12:00:00 SA

This company sent by my home warranty company (first mistake). Problem: hot water slab leak. the experienced plumber said leak was about 40 feet away from where the hot tiles were. Charged $2200 for repair which did not fix leak. Called the company back and told first plumber now gone and new guy did not know why the repair was done there. Quoted another $3000.00 to do repair which was not done first time. Told company not acceptable to which they responded the plumbers are on commission and that would be the price and no credits! This company is by far the most dis reputable, dishonest company I've ever dealt with. I'm still pursuing action, however, please tell everyone about all the previous negative yelps as well as mine; you will be doing them a great service.

Barbara D.

01/05/2016 12:00:00 SA

Ideal services is anything but. I had a technician come out to see what was wrong with two water heaters in my new home. After looking at the units for all of 10 seconds he says it's a problem with your roof that the problem was caused by rain and of course there wasn't anything he could do. I advised him of a few facts- 1. The ceiling on a lower floor had come down from the water leak the day before when the sun was brightly shining. 2. That at the time he was in my house- it was raining and of course there was no water because it was the unit that was leaking not the roof. 3. He pointed to an old stain on one of the units and advised me that it was the roof- I replied that the two inches of dust on top of the stain on top of the unit kind of made that a ridiculous notion. We then turned the water back on and what do you know- one of the units was leaking from the bottom!! He did drain the unit- after I showed him how to use the hose he had connected. I then asked if I could get someone else from his company to look at this problem because he obviously wasn't qualified. He pounded his chest and told me that he was an expert!! He was expert at incompetence and wasting my time. Needless to say I encourage anyone needing plumbing services to find a more reputable company. One more thing-- As I look at the other reviews for this company I notice that the owner/manager hasn't bothered to respond to any of these complaints- that speaks volumes!!

LG Y.

8/14/2012

BIG FAT ZERO!!!!! Like reviewers before me, my opinion is that this company is a FRAUD!!!

Situation: Warm tiles in front of kitchen sink, increased gas and water bills. Called SWG, they indicate leak in hot water line. We locate the area where it's leaking (in the slab where the warm tiles are), call American Home Shield and they send out Ideal. Joe, the gum smacking, popping unprofessional tech gets down on his hands and knees, feels the warm tile and states, Yep, you've got a leak. How to repair? Well, they won't fix slab repairs but will reroute the lines for $3,000.00 plus. Any other options? Nope, we won't warranty it. (Can be repaired in slab but they won't do it.) I ask him to locate the lines for me - After all, I'm paying for a service call which now apparently was unnecessary due to the fact I directed him to the area of the leak and he confirmed that which I was already aware of.

I call the office and speak with Alex and explain the above. She indicates they don't always carry their $10,000.00 slab location equipment on their truck. I call American Home Shield and they verify Ideal is informed of slab leak. AND THEY DON'T BRING THE EQUIPMENT TO LOCATE? Then, in further conversation, she informs me that their equipment locates any type of pipe that is in the slab OTHER THAN COPPER PIPE. REALLY? Please.

Don't waste your money - Go elsewhere. And, BTW, our issue was resolved yesterday for, get this, less than $500.00.

Ashot Y.

03/01/2015 12:00:00 SA

I had a problem with my water heater. Called ideal services, Zack showed up and took care of the problem. Great job. Overall a very good company, fast and very helpful.

Gia M.

1/30/2017

Worst customer service I have ever experienced. Had an issue with water heater and my home warranty company referred me to them. They decided I needed a new unit and said I would get a call once they had gotten approval from the home warranty. Did not hear from them for almost a full day. When I called they said they're technician had gotten approval the previous night. Then I was told they couldn't get a unit for over two weeks. After, letting loose on my warranty company I was told three days and ideal would call me as soon as the unit was in to schedule an appointment. Guess what? Never called. I followed up. The unit was in but they couldn't install for another day. Completely ridiculous since I had previously been told I was on their emergency list and would be taken care of immediately. I have also never been on hold less than 10 minutes any time I call. Maybe they need to hire more staff or not be so outright rude. Either way, I will be making sure I will never be referred to them again.

Barbara S.

10/07/2016 12:00:00 SA

DO NOT USE THIS COMPANY. They are awful. I called them in early June when my a/c stopped working. They came out and changed the cap and fan motor for a cost of $1304. Three days later, it went down again. They came out and replaced the fan motor, saying it was defective. In July the system went down for a third time, and they came and replaced the fan motor for a third time. The system went down for a fourth time - Ideal made an appointment but did not show up. They refused to come again. I not only lost the$1304, but I could not live in my house for five days, my plants died and my tropical fish died. Then I called a different contractor, who came right away. It was determined that Ideal installed the wrong size fan motor. From the system constantly shutting down, it also compromised the compressor,which now had to be replaced as well. This additional repair cost another $1100. I sent a demand letter to Ideal asking for my money back. They totally ignored me. I filed a complaint with the Contractor Board and they said I had no claim because I had the system repaired by someone else. Finally, I filed a complaint with the Justice Court. THE DAY AFTER IDEAL WAS SERVED with the paperwork, they called and offered to refund my money. Against my better judgment, I accepted the refund. I work in property management and they were on our vendor list. Needless to say, they have been removed from that list. I will never recommend Ideal to anyone. They have absolutely no professionalism and I was treated very rudely by their office staff. NEVER AGAIN IDEAL! YOU PEOPLE STINK.

Liliana C.

09/09/2015 12:00:00 SA

I received Ideal's number through my home warranty company, And let me just say If I could of given them 0 stars I would of. I called a Saturday morning, and they told me that the next appointment was on Monday (Labor Day) so I set it up. Monday comes along. These guys where in and out in less then 20 mins. They came in told us that our unit had a leak but they couldn't find it. Which wasn't shocking since they were probably outside for a whole 10 mins. They told us that they would put something in the freon to stop the leak and they told us.. if you have any issues let us know and we will be right out. Already warning us. And YUP not even 6 hours pass and it breaks down again. We call them and they inform us they can't get anyone out to us until THURSDAY. When it should of been fixed when they came the first time. But no, It was Labor Day weekend they told us we were the last call and they pretty much just half assed their jobs and now my house is sitting at 91 degrees !!! Their lack of consideration is appalling. They DON'T care about the customers what's so ever. I even tried to email the manager trying to give them one last chance to fix the situation before posting this review and no response whatsoever. So look elsewhere!!! You've been warned.

Linda C.

04/09/2015 12:00:00 SA

I would like to commend the technicians Carlos and Eric. They are not only professional and courteous but very honest. A rare find these days. What happened was I called another AC service for routine maintance. The tech said I had a cap run that needed replacing and a leak. When Carlos and Eric arrived and surveyed the AC they showed me that there was no leak and the coil were filthy. On top of that it was low on freon. Carlos and Eric serviced the AC for me. If it had not been for their honesty I would have unnecessary payed for a service I wouldn't have received. Because of them I will continue to use Ideal Svc and recommend them to others. Honesty will get you a long way. Thank them both for their outstanding service.

John C.

04/06/2017 12:00:00 SA

avoid at all costs! Last year my home warranty company sent these guys out to evaluate a light switch. Their guy tried selling me a new water conditioner instead. He never removed the switch but stated it was not covered under our home warranty. I had to fight with my warranty company to get them to return and re-evaluate. The manager cancelled the appt. and never notified me. I waited for the 4 hr window and called. They refused to come out. I again fought with my warranty company to have a second opinion which they reluctantly did. Allstate electric came out and said the switch was covered and replaced it. This year I again had an issue which I put in a home warranty trouble call. Unfortunately Ideal grabbed the problem and I had to set up an appointment. After waiting two days in a row for them to come out and not coming I called my home warranty and asked that Allstate electric come out. They did and gave a 2 hour window vs a 4 hr window. They actually showed up before the appointment and repaired the issue. If you have a warranty do not place your trouble call online. Call them and ask for Allstate.

Lucy R.

09/12/2016 12:00:00 SA

I am currently dealing with Ideal through my home warranty. The technician they sent has been to my house twice due to my air conditioning not working well. The last visit the technician poked around the unit and now it has completely failed to work. He was supposed to contact my warranty company asap due to the heat out here and get the parts to fix the unit. After several calls to Ideal in which the office staff hung up on me promised calls back in which they did not deliver I was finally able to find out that days later they sent their report to the warranty company. It has been 95 to sometimes 100 degrees in my home I have three children who all have been getting headaches and Ideal does not care at all! I called and left a message to speak with Ron who is in charge there with no calls back. It would not surprise me if he didn't even receive the message. The office girls there are the rudest people, I would be embarrassed to call that establishment my business. This is by far the worst service I have ever recieved and my air isn't even fixed yet. I would never recommend this place to anyone!

Tom R.

03/01/2017 12:00:00 SA

today a gentlemen named zachcalled before coming to install a 50 gallon gas water heater at my home.he arrived on time took out the old water heater and put in a new one.he was very professional and polite in answering all my questions.this is the person you want at your home

Kathy F.

08/05/2016 12:00:00 SA

We had to go through this company through our home warranty, they replaced the water heater and did some plumbing in the garage. Come to find out 3 plumbers later all told us that whoever did your water heater did a horrible job. The mounting was corroding and needed to be fixed. We called ideal back out because THEY GUARANTEE THEIR HORRIBLE WORK, so they gave us a 4 hr window, a NO SHOW! We called and the dispatcher said I cannot find the driver ( wow another RED FLAG) so my husband said I want to talk to the owner, of course hes no where to be found either, and if he cared would he run his business like this, doubt it! We were pissed to wait between 8am-12 for a 4 hr window and no courtesy call to say my driver is running late, instead we called and they said sorry we don't know where hes at. This company sucks, do not use them, go through angies list or something else because you will regret using ideal..

Amy M.

9/17/2013

Anything BUT Ideal. I had a leak from the upstairs bath tub, so I called my warranty company -First Choice. A service tech from Ideal Services arrived and collected their $45 for showing up. This service tech looked fresh from prison and made my husband feel uncomfortable. The tech tested the leak by running water from the source upstairs, even though the damage and fresh water stains were already evident. This only aggravated the damage further. Then, he said that it would cost us $300 to open up the walls to find where the leak was. Since this was the company our warranty group sent, we didn't have much choice if we wanted any repairs to be covered and we naively thought that the expensive charges were for good cause. As it turned out, it was for 15 minutes of putting random holes in our walls that were not even a size that could be covered with access points later. Extremely unprofessional and unreasonable! With the walls opened up (butchered with a simple dry wall knife), he assessed the leak as a construction error because there was a cross beam supporting the upstairs tub. And although the cross beam was carved out enough to accommodate the drain plus 1/4, he reported to the warranty company that it was a construction defect, which of course they denied coverage for. He provided an estimate of about $750 to fix the leak. We declined their further assistance. Shortly after he left, I received a phone call from an affiliate of Ideal Services offering to correct our water damage. Without our approval, they had given our personal contact information to another company for solicitation purposes.

We ended up getting a plumbing company to fix our leak for less that $200.

I since learned that there are companies like Ideal Services that pay commissions to their techs who quote the job rather the time & materials. These companies often charge three times or more the normal price because they are accepting the risk of the additional work that may take longer. But, really... $345 for 15 minutes of butchering my walls?!? Erroneous assessment of the problem? Scam artists!!

Rick R.

10/30/2014

Had heating problem with my Rannai Tankless Water Heater. Ideal sent out Terrance to find the problem. Terrance is amazing methodically checking off all of the possible things that could have been causing the problem. He is thorough and knowledgeable. If I could give more than 5 stars I would. GREAT SERVICE!

Olivia S.

9/25/2014

Michael was very pleasant and knowledgeable. I had another plumbing company come out for the same problems twice, and they didn't fix the problem. Michael listened to me and knew right away how to rectify the problem. I would definitely use them again. Thanks Michael for A+++++ service!

Robin F.

8/29/2016

DO NOT USE THIS COMPANY THEY WILL TRY TO SCAM YOU!!!!!!! I had them put in a water heater 10 months ago, all of a sudden it would not stay lit. Called them , they came and said it was the thermostat ( after a five minute inspection) and it was not under warranty, it would cost 350$ so I said goodbye Called them and asked why was this not under warranty it's only 10 months old and was told Well, the part is probably under warranty with the manufactures, but we don't cover it you will have to call them. How can this part not be under warranty the water heater will not run without it! Called AO Smith the manufactures and they had me do a test, turns out it was not the thermostat at all it was the thermocouple. The test that ideal plumbing never even did (that test only took me about 2 minutes ) the part was 46$ AO Smith gladly covered it and the labor, but I refused to have ideal plumbing install it and used another company with no charge to me. Please don't use this company, they will try to get every penny they can from you!!

Bob C.

8/18/2014

we had Miguel and Josh come out today and repair our shower faucet handle. They replaced our Moen cartridge and were very professional in their attitudes and customer service. We will use them in the future vs the Honest Plumber ( who charges way too much for their work). I would recommend Ideal services and Miguel to other Las Vegas or Henderson customers. Bob Cooper

Chelsey M.

05/04/2015 12:00:00 SA

Multiple lies from this company from several different employees. They REALLY don't like to be questioned. Hang up on you when you do. Emergency leak parts took over two weeks to arrive and the only explanation I got for the delay was that parts can take up to 7-10 days. Not a great explanation. Or guaranteeing my home warranty company and myself that my call would be the first service call on a 8-noon shift. After 9, I was informed the technician needed to pack his truck (again by a terrible customer service rep if you can call what they do customer service), but he didn't show up till after 11. I can't wait to see what they charge my insurance company! I would trust them as about as far as I can throw them. I am putting in a complaint with my home warranty company so I hope they stop using this terrible company, and I feel sorry for a private individual that chooses to use them. Expect terrible service from a dishonest company

Maria A.

9/26/2016

DO NOT USE THIS COMPANY! If your home warranty assigns you to this company, have them use another company! If you need to take time off from work for the service, DO NOT USE THIS COMPANY! Twice they flaked on us. Should have went with my gut feeling on the first reschedule but being a believer in second chances, I rescheduled service. I was told that we had a leak somewhere from the street to our house. Was told it would be an all day job. Once again took the day off from work. After not hearing from anyone after the time frame for my appointment, I called to see what the status was. After being on hold over 5 minutes then being disconnected, I called back, only to be told the contractor that they use to do the digging, is no longer used by the company and they would need to reschedule! What! Now you would think when we were given this appointment last week that steps would have already been in place to hire the contractor for the digging! This was apparently not done till this morning and the time frame for out appointment was 8am to 10am! They wasted no time in calling me on Saturday to have a credit card authorization form completed and sent back to them. DO NOT USE THIS COMPANY! If there was an option for zero stars, Ideal Services is that zero star company.

Eric H.

6/21/2016

Called my housing manager because I have 3 GFCI outlets that keep tripping in the house I'm renting and she calls the home warranty place and they end up sending this company out. Anyhow, I could have easily of done this job myself but it's not my house and I haven't even lived here a month. I explained the issue over the phone when they called and my wife was to be home for the technician to come by. The dude replaced one GFCI outlet and just hit reset on the other 2. By the time I got home from work both had already tripped. I don't believe they take any pride in their work and are only out to make a quick buck by charging $ for the warranty calls and just doing the absolute bare minimum...if that. I'll call back during their business hours and see what they plan on doing about the incomplete job their technician did and I'm sure their response will be that they won't be following up whatsoever.

J C.

08/11/2016 12:00:00 SA

DO NOT USE THIS COMPANY. I would give it negative STARS if I could. This is one of the most unethical and unprofessional organizations I have ever encountered. Ideal Services is not even close to ideal unless you define it as stringing you along, not showing up, saying they will come out hours after the timeframe they gave you and then telling you that you have to pay an after hours charge of $130, giving conflicting information, dodging your calls, and angrily telling you to find another company right before they hang up on you. Ideal Services installed a hot water heater at my home a few years ago and it is still under warranty, so I contacted Ideal Services to fix it. After 3 days and way too many phone calls [with Sophie, Amanda (who was professional and tried to be helpful), Kim (who feigned ignorance when I spoke to her even though she knew everything about the situation), David (a technician who angrily told me to find another company and then hung up on me), and Bob (a technician who was helpful)], which included being told they tried to come to the house but no one was available (not true), I was given a quote that I was not given, that I must pay an after hours charge of $130 (in addition to the $143 for parts and labor they would charge me) even though they were scheduled to be at my home yesterday between 2:00 - 6:00 p.m. to repair it (since when is this time frame after hours?), confirming the timeframe TWICE yesterday and no one ever showed up and no one ever called to say they weren't coming; and finally being told last night to call the owner, Ron, in the morning. I called this morning expecting to speak to Ron (who knew all about the situation as both Kim and David put me on hold yesterday to speak with him or called me back after speaking with him); however, he wouldn't take my call and it is clear he won't be calling me back. First, after being put on hold when I called this morning, I was told that he was busy with scheduling the technicians and he would call me back. When I asked if Ron would be calling me back this morning, again I was put on hold and then told that Ron said he already talked to me (not true) and it was clear that he has no intention of talking with me or calling me back. The bottom line is that I have been strung along for 3+ days, been treated rudely and disrespectfully, and this company doesn't want to stand behind the product they installed and do the warranty work and figured if they gave me the runaround long enough and price gauged me, they could avoid it.

Corey L.

02/05/2014 12:00:00 SA

The tech claimed he confused me with another customer. Ideal's owner called to apologize and refunded the full $100 to me. This probably wouldn't have happened had I not publicly complained. However, they more than made up for the error. In the end, all the work was performed for free and I am grateful. Please take this into account when considering this business.

Jeff K.

2/16/2014

I have a jumbo heat press that was repaired by the agent that sold me the machine. $700 later it still did not work correctly and he said I need 3 phase converter for the machine to run correctly. I was about to spend $1700 on a converter as recommended but when speaking with the converter technician he said I dont need a converter but the machine must be wired incorrectly and should have a commercial electrician look at it. I then called Ideal and spoke with the owner and he agreed to come out with another of his team and check it out.
They arrived on time and really looked the machine over and then determined that the wiring was wrong and proceeded to rewire the machine. Not an easy job as the machine has 9 heating elements and was intended for a 3 phase power supply but I only have single phase 220.
The machine honestly works better than when it came direct from the factory.
I could not be more pleased with their skill, their explaining the machine to me and the final bill.
Great experience with Ideal..

Rodolfo T.

6/24/2016

Do not use this company. I was referred to this company through my home warranty program and I'm greatly disappointed. I was given an initial time for a technician to arrive at my residence between 11am-3pm and was advised that the technician would call when they were at least 15 minutes from arrival. After receiving the call that a technician was on his way at 1340hrs, I rescheduled a meeting at work to ensure that I would make to my residence to meet the technician and proceeded to my home. I arrived within 15 minutes of the notification and the technician was no where to be found. I called the company and explained my plight and the stated they understood my frustration and would send another technician out between 1500hrs and 2100hrs. I waited for 4 hours and never received a call notifying me that a technician was on his way. Apparently the technician did not use the provided gate code and used a telephone number that was not the primary contact number and left because the company said they could not reach me. I lost 4 hours of work due this company's inability to successfully manage to contact me at my residence to perform scheduled work order. When I asked to speak to a manager they stated that they do not have a person occupying a managerial position within their company. Bottom line if you want to avoid scheduling headaches and missing unnecessary time from work steer clear of this unprofessional company.

Scott N.

3/28/2014

We had an electrcal issue I couldnt figure out. We called the Home Warrenty Co. They sent it to Ideal. I called our warrenty Co. Tuesday night, Ideal Called me on Wednesday and set an appointment for Friday between 11am-3pm. They called at 1:30pm and said there on the way. I was pleased already. Another company we used for our hot water heater didn't show up 4 different times as planned. The serviceman was named Luis. He was very proffesional to me and spent about 30 min problem solving our issue. The lights were back on!! he explained what he did and why we had the issue. Thanks Luis.

B.F. F.

8/20/2013

Company will stand behind their work. If there is a problem they will follow up to find out what the issue is. Plumber does care about his reputation. Not all plumbers care about your satisfaction.

Peggy P.

8/14/2013

My home warranty company sent me to Ideal Services. The customer service was a pleasant experience. The tech called before arriving and was quite knowledgeable and patient with the questions I had. My service call was for an issue that was not covered by my warranty plus not a service that they offer. When I have other issues, I will try them again.

Donna C.

8/14/2013

Contracted through my home warranty,plumbing issue. Came within the agreed time frame,explained service prior with estimated time frame. Completed the job within 20 minutes. Service employee was efficient and respectful. no problems !

Frank L.

11/22/2013

This is the company sent out by my home warranty company when our drains backed up earlier this year. They came out a total of five or six times. Every time they gave us a four hour window, they showed up at the very end. They snaked the line more than once, ran a camera, and then told us our sewer line was broken outside of the property line (meaning we'd have to pay out of pocket, warranty would not cover it). Since it was such a big chunk of change I had the line double checked by another local plumber with a camera: he snaked it fine, showed us the video, there was no line break. Ideal sent a supervisor out to verify the line with a camera again, and returned the $250 they charged for the camera run the first time, but that in no way covered the cost of the other service calls nor the inconvenience of 9 days without drains while they tried to fix it and just lollygagged getting us the repair quote. We bought a camping toilet because we were tired of running to local stores to go. We paid a lot of extra money to find out Ideal wasn't doing the job.

I am not a fan.

JJ V.

05/01/2012 12:00:00 SA

I have used Ideal Services three times over the last 5 years. They installed canned lights in my kitchen, put them on a dimmer and gave my kitchen a whole new look. I called them to install 5 ceiling fans, one didn't have a spot for it and they made one through the attic. They recently came out to fix electrical surges/problems I started having because of the meter Nevada Power installed. They have been reliable, affordable and have provided great customer service each time. They are there when they say they will be and the people are always professional. Thank you Ideal Services!

Sasha K.

8/13/2012

I would give ZERO stars if I could. Friday, my A/C went out and had plumbing issues & we requested Ideal Services through our home warranty company after our excellent previous experience. Your company sent out Marty to diagnose and fix our A/C and plumbing issues. Marty only checked half of the A/C system (the compressor and condenser) and determined it was working fine. He refused to check the controlling unit in the attic and the air temperature split the second time he came out. The plumbing issue was never looked at or taken care of. His pissed off attitude was loud and clear as if he didn't want to be working that day and treated us as if he was doing us a favor. The vent filters were approved to be replaced by the home warranty company, however, I was told that your company refuses to come out and install them...after I paid your company $60! This company just burned the bridge in the military community as I will be telling my 100+ fellow troops NOT to use this company! This has been a horrible experience and we will also be telling Old Republic Home Warranty to remove your company as a service provider. Good riddance!

Sandra D.

12/16/2011

water heater went out 2 days ago and i think his name was mike young guy came out called to confirm that he was on his way to my house and was there on time looked at it and handled the all paperwork stat he had another job to do and still came out to do ours same night! didnt leave till like alomost 9! thank you for your great professional work! love you guys a++++++++++++++++++++++++++++++++++++++++++++++

Gloria G.

10/30/2012

Unprofessional, slimmy, and creators of total frustration. These guys are the worst!!! I rented a house and discovered that the lights in two rooms were not working. So, naturally I decided to change the bulbs. In doing so I had to remove three screws to get to the bulb. When I discovered it was not a bulb problem the landloard called on his warranty and they used Ideal Services. Ideal Services claimed I had tampered with the lights and it was no longer under waranty. Lies, lies, lies. They just did not want to cover the services. Slimmy companies do not deserve your business nor mine. AVOID THEM AT ALL COST!!!

Steve L.

2/27/2013

I called them about my water heater because the pilot had gone out and I had to replace the thermo couple unit. This was not that much of a job, but I could'nt keep the pilot lit. I asked the girl on the phone what the service call would cost me and she said that they would give me a free estimate. She said they charge by the job and not by the hour, so she could not give me a straight answer. I asked what the minimum charge would be and she told there was no minimum charge. When the technicians got here, the first thing he said after telling me his name was that the minimum for any work would be $75.00. I said fair enough but I was not happy about not being able to get that information on the phone. I then told him to go ahead and see if he could tell me what the problem was. He took a look at it and said I see the problem, it's simple. That confirmed what I thought. He then said Now if you want me to light it, it will cost you $120.00. He basically told me that I was an idiot for not being able to figure it out myself. I asked them to leave at which point he shot back a couple of insults on their way out.Very professional.
Long story short I went online and found a few other companies. The first one to tell me that the service call was free, and that if any work needed to be performed the minimum charge was $69.00 I asked them to please come on over. I was really surprised that the technician was there in less than 30 minutes. He took a look and said I see the problem. He made a quick adjustment while explaining what he was doing. In about 3 minutes he had my water heater back in action. He stood up and said No charge.' I was so happy to meet an honest guy that I let him know I would tell all my neighbors and my friends about him and his company, Anytime Plumbing, and that I would also let them know about Ideal Services

David P.

5/13/2013

This company was sent to my home by American Home Shield, a home warranty company. We had a problem with water leaking from an upstairs bathtub which damaged the sheetrock below in the living room. The first plumber Ideal sent said the problem was the faucet leaking behind the tile. He was here about a half hour and said the problem was fixed, and didn't bother to test. Under the warranty, any damaged caused by the leak is my responsibility to fix. Initial damage was appx. $200 to re-texture and paint the damaged sheetrock. After the first plumber from Ideal left, the tub was used again and continued to leak, further damaging the sheetrock. Estimate to repair now is over $1,000. Ideal Services ms-diagnosed the problem, didn't test to see if it was solved, and I'm responsible for a $1,000 repair bill instead of $200. Ideal Services refused to waive the $125 I paid them upon their first visit. I recommend no one use Ideal Services as they do not return phone calls and do not take responsibility for their mistakes.

Traci R.

7/19/2012

the rudest most unprofessional, awful technician we have ever encountered!!! we contacted the owner to explain our issue with the tech, and he was just as rude if not ruder, basically told me to do whatever we need to do and just about hung up on me!!! technician blamed my husband for our power outage saying it was due to a timer he installed that was actually installed 4 days after we had reported the power outage so it could not have had anything to do with it! !! i even told them i would show them the receipt for when we purchased the timer to prove that it could not have had anything to do with our outage because it wasn't installed yet!!!!!! the jerk owner wouldn't even listen to me..i immediately contacted the home warranty company to let them know to not use this company again!!!!!!!!! beware!!!!!

K R.

1/15/2011

Our heating went out so I called the home warranty company. They sent Ideal Services out to do the repair. When I called to schedule service I was initially told they couldn't be out for 2 days. But when I explained we had no heat or space heaters, they sent someone out later in the day. Erik was our tech and he was wonderful. We left the heat off and when he came he turned it on and of course it worked perfectly and he couldn't find anything wrong. But he did give us his cell number in case it broke down again. Which it did about 30 minutes after he left. Erik was at our house 8a the next morning. This time he found the problem and fixed it quickly. However later in the day the heat went out again. I called Erik and he was out about an hour later. He fixed the problem and it's been working great since. I was a little annoyed that it took 3 visits to fix but Erik was great. He was friendly, polite, and very professional.

Stephanie D.

3/21/2013

We called Ideal out to get a quote on a leak under our foundation. We also decided to have them do a leak detection. I was told by the woman that answers their phone that they could detect the leak within a foot of the exact location. They did the detection, for $200, marked it and left. My husband decided he could do the fix himself, so he rented a jackhammer and proceeded to tear up the bathroom floor. To our dismay the leak was not in the bathroom, but in the hallway at least 2 1/2 feet from where they said. Now I understand it isn't an exact science. But they were in the wrong room. We removed all the tile in our bathroom and now have to replace it due to an error on there part. When I called them, they sent someone out to look, he was very nice. I asked that they just give me half of my money back, because I understand that. Their technician did do a service call. I thought that was fair. But being that their receptionist apparently gave me bad information in saying they could detect the leak within a foot, and we now have to completely re-tile our entire bathroom which didn't even need to be touched, I feel that we should be refunded some money. Their technician was only here for 15 minutes, wow...$200 for 15 minutes of erroneous work. I was called and told the owner wouldn't budge and give us any money back. So as nice as the technicians were, we won't use them again or recommend them to anyone else simply based on their bad ethics.