Got Plumbing

Worst Plumbing ever. No customer services rip off rate...do not waste time and money.

I had an emergency and was referred to this company. I had used them once before. They showed up, ripped out my ceiling and left sewage waste all over my downstairs bathroom on a Friday, claiming they would be back Monday with the parts. After no-showing on Monday, I checked in Tuesday, Wednesday, Thursday, Friday and finally Saturday with promises of service. They never came. They never called me back. I went without the use of an entire full upstairs bathroom for a week and lost my tenant.

We couldn't be happier, water heater was gushing out water, called Budget Services, the6 we're booked for the day, referred us to Got, called they were here in 2 hours , new heater installed and completed quickly.
Super friendly technician, and they also helped jump my husbands car
Thanks for the referral Budget Services, the two companies are great team
Thanks again

I called them for a problem they came right out. The price was fantastic. They did a really good job. They were neat and clean. I would recommend them to anyone it was to fix a water leak under my mobile home

Plumber should not tell a story about glue drying, makes the plumber look foolish, especially when they are talking to someone who has knowledge of the type that is being used.

They did a major excavation and repiping.. they were friendly and they did a great job! They have great communication. They tell you what is wrong right when they find out. the cost was fair and decent.  I saw bad reviews on here and I have no complaints, I can't find anything wrong with what they did. They cleaned up everything when they were done they were on time and efficient.

II have used them for 7 years, they are the only ones I have ever used. Honest and trustworthy a rarity in Las Vegas............

Could not be happier with the service I received from Got Plumbing last year & today. Brian, Geoff & Gene great guys. They are honest, reliable, trustworthy and will have my loyal business forever. So thankful to have found them!

My 2 year old hot water heater wasn't working. I called one plumber and he told me the whole thing needed to be replaced and it would cost about $1300 - $1500 to get up to code. I told him I would think about. I called Got Plumbing and he came and said he could fix it but because it was Sunday they would have to get the part on Monday. Brian came out and installed the part in less than a half hour and it worked. And it cos $177! This is a great company

I definitely recommend Got Plumbing! Eddie came to my house and changed out part of the sink and checked 2 others and still was in and out in 20 min! Very fast and friendly! He fit right in with my crazy family and I felt i knew him for years! Lol wonderful company and employees!

Thursday I called my go to plumbers. I knew it was last minute and a holiday weekend but when things pop up there is nothing that can be done. They recommend Got Plumbing. I was happy they could replace my shut off valve for dishwasher and check on slow drains.  I very happy the receptionist sad they could come after 2:30pm, Friday as my husband had a doctors appointment. About 5:30pm I thought let me call them and see where I am on list. I call a man answers and I ask if I was on the list and when to expect the plumber, I was told that my Plummer had run into a problem with customer before me and he would check to see when Plummer would be coming and call me back. Still waiting on that call. I understand all the logistics... Friday before a holiday weekend. You could have said no when I called not until Tuesday. The day of appointment when I called Got plumbing  you could have said I sorry it looks like we can't make it after he check with Plummer having helping customers before me... but nothing! Just a 30 second call! I GOT NOTHING!

Jason came out on a Sunday morning and fixed everything (and more!)! He was very personable and professional. I'd be glad to refer them to anyone and everyone that is in need of plumbing attention.

I didn't want to get taken for a ride, so I called Got Plumbing  for their ratings and reviews. An actual person answered the phone and not a machine asking me to push numbers for this or that. Same day service. I was surprised on how fast Jason the plumber repaired the leaky pipe. Great guy.I would call them again.

Probably the worst plumbing company in Las Vegas and I thought code red was bad these people are the worst how are you going to put someone on a emergency list and no one show up til next day. called them first thing in the morning and still no one I had to call them again in the afternoon and all they said is the same shit they have quoted on the back of they heads wEll puT YoU As a EmeRgenCy aNd HavE SomEOne giVe yOu a caLl bAck shOrTlY but No call backs or updates and then argue about simple questions SMH

I waited a day to post this, had I done it yesterday at the peak of my frustration, it would have been one star. I used this company a few weeks ago for a minor fix. There was a scheduling mix up but I didn't think much of it, the job wasn't an emergency. Plumber was nice and efficient.

So last Tuesday when my water heater died and started leaking I decided to call them again. I was told they probably couldn't come out that day but would definitely get to me tomorrow. Well the next day, by 3pm I called to see how much longer they would be and was told they are just too busy and they will get to me in a day or two. (The lady on the phone also thought it was necessary to tell me how messy her desk is with all the jobs they have)

Thing is, if they had just said they were super busy when I first called I could have opted to try to call other companies. Instead, it wasn't till Thursday that I was tied if waiting and tried other companies. Found one who came out the next day, gave me an exact time to expect them and arrived 10min early. Got the job done in 2hrs, in time for me to go to work. And the technicians were also courteous enough to were a mask around me without being asked.

Meanwhile, Got Plumbing finally got around to calling me on Monday. Had I stuck with them I would have waited an entire week without hot water.

Bottom line, they do good work but are crap at scheduling and communicating properly. Also the woman at the desk has no business answering phones.

They had a tech come out and check my pipes cause I had a foul odor in my home. Said it was traps, replaced them twice and when that didn't work. Scheduled a appointment in which they never showed up and then I got the run around from them. I wouldn't refer or use them! Very unprofessional! I would even give 1 star if I didn't have too!!!

I was referred to Got Plumbing when I had a pipe leak. Tony came and fixed the problem quickly and was very knowledgeable and professional. The rates are reasonable and will be a customer in the future. Highly Recommend !

I rarely write reviews but I had to with this one. I see some bad reviews here, and I know nothing is ever perfect, but these guys are close to it as you can get with me. Trying to nail down arrival times was a bit wonky, but their jobs are unpredictable, and once he did arrive (two visits) Brian took great care of my problems and taught me some stuff. And where some companies in Las Vegas will ream you for $$ if they can (especially us senior citizens), he was as fair as it gets. And when one guy at a company is that way, they usually all are. I'd recommend them anytime.

Brian did a great job, I'm very pleased
With the service. Thanks Got Plumbing
The do excellent work on manufactured homes

Both times I've used them, they've been very helpful, efficient and reasonably priced.

Beware! This company has service appointment windows of 6 hours so you will have to be available all day and hope that they arrive early, which they won't because they over schedule their technicians and don't care about how serious your issue is. Their techs arrive direct from previous jobs filthy dirty and have terrible manners. Advise you use anyone else. Good luck. Got Plumbing? Got Problems.

Got Plumbing is awesome! Called them the night before and came the following morning to replace the shower cartridge for our second bathroom shower/tub! The price was also affordable and Tony was in and out quickly! I would call them again if the need for plumbing issue of any kind!

Main Water Line Break who got the Emergency Call from Torreyana Apartment Homes in Spring Valley 1 guy arrived 3pm job complete by 6pm THESE GUYS ARE REAL PLUMBERS

I rarely leave negative comments on yelp, I think it's tasteless and honestly sometimes people have an off day however the level of unprofessionalism that came from GOT Plumbing was that bad. My company owns several commercial shopping centers in Summerlin and we were referred to Geoff from GOT to look at a grease trap that is having an awful odor come from it. He did come out once to take a look at it and said to give him a few days to get back to me with a solution. About a week later I never heard from him so I called, he had great answers as too what we should do and a plan to execute. Well that is where things stopped since then I have called GOT about 10 times and each time Stephanie, the receptions I assume has said she would have Geoff call me right away OR she would call me back in 10 minutes with an update. Well guess what? Neither of them ever called me back, I am the one who kept calling. I asked Stephanie to please be honest and let me know if this job was just too big for them or if they didn't have time but instead I just got the run around for almost two weeks and still have not heard from anyone in their office. I did make sure to let my vendor who referred them know so he could stop referring them to his other clients. With so many companies to chose from I think it only fair people know what they are potentially getting.

At this point we've moved on to another company and are resolving the grease trap issues. The new company we are using is DMS plumbing. I highly recommend using them as they got out issues solved in three days, professionally all while communicating with myself and the tenant.

Again I am so sorry to leave this kind of review but the lack of communication and care was just too much on this one. I do hope this helps GOT improve their customer service.

Very efficient, clean and got the job done. My sink was all sorts of clogged and my apartment management called GOT Plumbing. They gave me a time frame of 3 hrs and came within that time frame. The guy that worked on my sink knew his job well and took care. He was very helpful and nice! Would definitely recommend!! Thank you GOT Plumbing!!!

I see that there are negative reviews on this company but I can only leave my experience of having used them for the first time, we found a small flood under our sink on Sat 10/18/20.called our landlord who sent this company (got plumbing).  Tony arrived late afternoon Sat to check out the issue and gave us instructions on what to do to keep from getting flooded any further. And said he would return on Monday, but he forgot we told him we would not be home until the afternoon and he came by Monday morning, and since we were not home he could have just not come back until the next day but he made a special trip to our home to tell us that he made a mistake and since he had been doing sewer work he did not want to bring that into our home. And we agreed that he would return Tues 10/20/20.in the A:M (08:30).and he did indeed show up EARLY. The job was completed and he explained a few things to us about what had happened also.(did not have to be that professional) but he was.   I am sorry to hear others had a bad experience with this company but we did not. and was very satisfied with the service and the professionalism.