Vicki A.
10/05/2021 12:00:00 SA
I waited a day to post this, had I done it yesterday at the peak of my frustration, it would have been one star. I used this company a few weeks ago for a minor fix. There was a scheduling mix up but I didn't think much of it, the job wasn't an emergency. Plumber was nice and efficient.
So last Tuesday when my water heater died and started leaking I decided to call them again. I was told they probably couldn't come out that day but would definitely get to me tomorrow. Well the next day, by 3pm I called to see how much longer they would be and was told they are just too busy and they will get to me in a day or two. (The lady on the phone also thought it was necessary to tell me how messy her desk is with all the jobs they have)
Thing is, if they had just said they were super busy when I first called I could have opted to try to call other companies. Instead, it wasn't till Thursday that I was tied if waiting and tried other companies. Found one who came out the next day, gave me an exact time to expect them and arrived 10min early. Got the job done in 2hrs, in time for me to go to work. And the technicians were also courteous enough to were a mask around me without being asked.
Meanwhile, Got Plumbing finally got around to calling me on Monday. Had I stuck with them I would have waited an entire week without hot water.
Bottom line, they do good work but are crap at scheduling and communicating properly. Also the woman at the desk has no business answering phones.