Dave is simply the best...He deserves 10 stars!
I recently purchased my first home and had an issue with hooking up my washing machine. The connections were rusted so bad, they needed to be removed and have new connections installed. Being fairly new to Las Vegas, I turned to Yelp to assist with finding a trustworthy plumbing service. After reviewing several companies, I called Capital Plumbing.
Dave is honest, fair, on-time and extremely detail oriented. He arrived and told me they had to cut open a small area of the wall to cut the pipes (since they wouldn't loosen) and install new hardware, as the connections were completely rusted away. He completed the job and had the washer up and running in just a couple hours!
Based on what he saw, he asked if I had a water softener. I said no, and he explained how important they are in Las Vegas. I wasn't sure exactly what he was talking about, so we looked them up online. Sears happened to have a great sale on a high-end unit, so I purchased it. A week later, I attempted to pick it up, but it wouldn't fit in my car. Frustrated, I called Dave. He met me and placed the unit in his truck and we headed for my house.
He wasn't looking to simply install my water softener...he explained exactly how he would install the unit and answered my questions during the install. Once completed, he explained the unit and how to maintain it. He then looked at my water heater and asked how long it had been there. I wasn't sure, but I heard some periodic strange noises from it. It was giving me hot water and that's all I cared about! He said since there hadn't been a water softener and with LV water being hard, it may need to be replaced (hence the noises). He said the washing machine issue (rusted pipes) was due to years of hard water. After looking at the water heater, he made a call.
A few minutes later, he told me it was still under warranty and he could have it replaced with the only charge being installation. He highly recommended replacing it, as moving forward, there would be soft water going through the new heater. I was reluctant since I'd have to rent a truck to return the old unit and pick up the new unit. He then told me not to worry - if I wanted it done, he would remove the old unit and complete the exchange for me.
I was blown away.
That's exactly what he did. Within hours, I had a brand new water softener and water heater. He saved me from a big headache and completed all the work for a fair price.
Since then, I've had him and his team back to assist with other smaller jobs (toilet repair, etc.) around the house. He will always be my first call. I don't care if there are other services who may quote a cheaper price. You can't put a price on piece of mind...and that's exactly what Dave gives his customers. Dave won't leave until he's completely confident the job is done right. And if there happens to be an issue after he leaves, he will drive across town as soon as possible to make it right.
I'm sure he's busy, so I would never expect him to go above and beyond again like he did for the water softener and water heater.
Since my head was spinning from just purchasing my first home, that fact he went above and beyond then, has earned him a customer for life.