Jeanette M.

04/03/2019 12:00:00 SA

As a realtor and long time property manager & landlord, I have very high expectations for the contractors I work with and recommend to clients. I had an amazing experience with Michael at BEST Air Conditioning Plumbing. He was prompt, thorough and honest. He did a great job repairing some issues I had at a rental property. This company will be my go to HVAC & Plumbing people now. I trust them to look out for me, charge me a fair price and complete the work to the highest standard. Thanks Michael!!

James F.

7/13/2020

In short: Honest company. Ask for Mike!

I'm a young homeowner in an older home. I act (and admittedly look) ripe for scamming. Despite this, Mike helped me save money, didn't use any scare tactics, and above all else; treated me with respect. Unlike most of the other service men I've been forced to deal with in Nevada, Mike looked at like a person, not a paycheck.

He was sent in to help fix a leak, but I had him look at all of the worrisome locations in my home. I wanted to know his agenda. I expected high price tags and low-key threats, but none came. He gave insight only a master could know, told me how I could fix the issue, and left it at that. Not once did I get the usual Just trust me on this. or I guess you want to pay thousands later rather than hundreds now.

I quietly did research on everything he said, and Mike never took advantage of me. He even called THE OWNER of the business to get me an even better price!

Vegas can keep its AC Kings and Pipe Masters. I'm sticking with the Best.

PS: It's Mike, not Michael. I heard they have both...

D.R F.

1/16/2021

01/16/21 (Heating unit inspection)
Jason Lobo was super professional, he addressed all my questions regarding my heating unit and any additional items I was not aware of in my home. Jason, exchanged my filters and shared some best practices to improve overall air quality in my home. I have been very pleased with Best Air so far and I will use them again.

Nanelle P.

1/21/2021

Mike came to our home to perform our annual maintenance and inspection which is a service provided with our Cool Club membership. He noticed something that wasn't even on our radar that could have been a major problem down the road. We decided to do some preventative maintenance as a result on top of getting a new faucet I've always wanted installed. Within 3 hours Brendan was here to perform the work we agreed upon. The next day, Mike returned to perform quality control. This is just our most recent interaction. Over the years, we have had them install two new A/C units and furnaces, a water heater and other plumbing maintenance. We love this company because they are honest, dependable, thorough, and hire quality workers. This is why we've been such loyal customers. We became first-time homebuyers a few years ago. We knew home repairs/improvements and finding the right people could be daunting but we got lucky to find the right people to help us maintain our investment. BEST should be your go-to company, we are glad we made them ours.

Michele S.

7/13/2021

Our ac unit went out and we called Best Ac. Alex came out and gave us a quote for a new one. He was very nice and really worked for us to get everything we wanted. They came out the next morning to install it. All the workers were very nice and polite. I made sure they had cold water as it was during record setting temps for us in this dessert area. They were very grateful and got my unit installed. I highly recommend this company.

Ana T.

11/14/2019

This is by far the best and fastest company to fix any problem with your AC. My unit stopped working and I freaked out! I was searching and calling many companies with no luck of getting a person to fix it the same day. I finally called BEST Air conditioning Plumbing repair and working 20-30 minutes Matt showed up at my house. He looked at my Unit and found the problem and fixed it the same day!!!! Wow I cannot express how Amazing Matt was he made me feel comfortable, explain everything throughly and was able to fix it the same day! Needless to say they're name says it all They are the BEST and if I were you I would ask for Matt he is a very knowledgeable professional and will do everything he can to fix the problem as soon as possible!!!

Tiffani T.

7/16/2020

Ok so my garbage disposal went out on the 4th of July weekend. So you know plumbers were scares Mike came out and did the repairs at a reasonable price. Not only was he reasonable he was thorough in the job that he did. Super friendly and and all around good guy. If your looking to have your plumbing problems eliminated without costing you and arm and a leg ask for Mike.

Elena T.

8/18/2020

Mike was here promptly and wearing a mask.. he checked plumbing and he took care of some things that needed repair. He was very efficient!!

Chelsea C.

10/28/2021

I have been a client with Best Air and Plumbing for almost 5 years now, and I will definitely not call anyone else! From my kitchen sink flooding at 10pm, to a 1am phone call about something burning out in the attic portion of my ac/heating unit, they're always prompt and professional. Most recently Mike Scavetta was here to install my new dishwasher, and he was professional and thorough with explaining the process and the things he had to do. I always appreciate that the company will also send a photo of the technician who they are sending, so when they come to the door I have peace of mind that the person there is who it is supposed to be!

Sara B.

10/07/2019 12:00:00 SA

Clayton was amazing, efficient, and professional. We are part of the Cool Club with them which gives us an annual check up. Clayton found some issues, that were to be expected of an older home. He the broke down our plumbing issues by priority level which was extremely helpful. We will continue to use this company for all of our plumbing needs.

Gigi P.

03/08/2022 12:00:00 SA

John, Brendon, and Alex were amazing thank you!! Super professional, nice, and hard working.

Caitrin S.

8/27/2021

Brandon came out today and fixed our hot water heater. He turned back on the pilot light and everything is working. I've dealt with other plumbers in Vegas and this guy was wonderful to work with. I highly recommend best plumbing.

Kenneth K.

11/02/2020 12:00:00 SA

Great service from the initial phone call to the service. We had Mike abs he was very polite and explained everything in detail. I really appreciated his honesty and I will continue to use them for my home. Thank you!

Matt L.

08/02/2017 12:00:00 SA

Jason at BEST Air Conditioning Plumbing Repair is awesome. He answers the phone 24/7, gives me a free estimate very quickly and makes all of my repairs in a timely and affordable manner. It is great to finally have a Air Conditioning and Plumbing repair guy that I can trust and does the job right the first time. Great experience!

Pamela S.

08/10/2021 12:00:00 SA

Evelyn was very helpful with scheduling an diagnostic service on a air conditioning unit. She was able to schedule same day. Matt the tech called ahead to let us know he was on his way. We had to postpone an hour or so to accommodate our schedules. He called when he was finished and they email their results.
I was very happy with the companies employees and customer service. We did not have any maintenance done just a ac check up.

Steven B.

07/11/2021 12:00:00 SA

Had two units die just before the 4th July. Dave was efficient bid on replacements. (Less than expected) the best guys stepped up and completely installed (big) job in eight hours! It was so impressive for me & neighbors.
I have lived here over thirty years. Unquestionably BEST AIr is five*****!

Bob L.

04/09/2018 12:00:00 SA

Great customer service, courteous, punctual , excellent communication, well trained office and field personnel all backed up with a robust set of operating systems that actually work well!

James was technician on first visit. He diagnosed problem with the toilet, went over options on replacement parts, confirmed parts availability and we set a follow up appointment, all in a few minutes, efficiently using those systems that work referenced above.

Yesterday I received a reminder email and this morning a friendly phone call from Michael Burr, today's technician with an ETA. Michael arrived on time, explained that James was unable to be here today, put on cover booties and went efficiently about the repair activity. Michael was conversant and friendly and in response to my question indicated he was at Best for three years and one of the newest technicians on the team.

I was so impressed with each member of the Best team that I interacted with, including Michael's very positive comments about Best as an employer, that I asked Michael about their preventative spring/fall programs. He explained the scope and pricing of their HVAC and plumbing preventative programs in a low key manner. Once again, using those systems that work, I signed up for the preventative/tune-up programs for my main heat pump and the mini-split in the video room.

In summary, Best is the best.

Andrea C.

6/22/2022

These guys require a credit card on file for booking. NO thanks. Not taking any chances for them to charge in case of dispute.

Mike N.

06/10/2022 12:00:00 SA

Got a free AC inspection offer and took it up. The technician was Alex. Extremely good and knowledgeable. Punctual and friendly. Knows his job, took the time to explain the issues and showed me the test results. Now I know that my units are working ok but the cooling fans are close to failing. The one was running hot, and the other was leaking oil. He cleaned the cooling grills so they would run more efficient. Definitely a great and professional business. I've used them before and rate them above 5 stars. Give Alex a raise.

Sean O.

3/29/2023

The sink didn't drain as there was old issues from prior resident and had to be jetted. Zachary came out and took the time to see what was wrong with the plumbing issue, went over pricing and set up with appointment. They were our 2nd choice because other company decided to drop the ball on appointment setting. Any other A/c and plumbing issues that comes up, we will call Best back as they actually fix the problem the right way. Zachary also fixed a pipe that 1st company broke.

Joseph O.

3/23/2020

Since I have switched from Yes to Best for all Air,Heating, Pluming. I have been highly satisfied with service and prices. Two times I had some problems both times David Had been my tech. He is one outstanding service rep. He is very customer oriented, explains fully what the problem is and options to remedy it. Does not try to sell you extras like my previous company. And being retired I thought the prices are more than fair.The one thing I do not say often is I trust them. Dave set the bar high, I will always ask for him. However I believe that holds true for all in company.

John C.

6/22/2021

Mike Scavetta was awesome though out the whole process. Very informative keeps me in the loop. Very professional.

Julio V.

6/16/2021

They told me they could TRY to fix it for 1000 dollars. But that it MOST LIKELY wouldn't work. The rep David told me he's been doing this for 16 years. That the compressor was bad, and that it would cost just as much to get a new compressor as it would cost to replace the unit. He called his boss to see how they could help me since I have two daughters under 4, and my wife is pregnant. Keep in mind, it's 116 degrees outside. He told me at 1:35 pm that if I agreed by 2pm he could have someone here to fix it. But If I didn't decide by 2pm, they would have to fix it another day. I told him I was getting help from my brother who lives in California and David got very defensive about it. Asking if he was licensed, if he knew what he was doing, and if he would really go from Cali to Vegas to help me. He insisted that he must be a good brother if he were to make that drive. I called around and found bobs repair company in Vegas. They fixed it for me for a whopping 180 dollars. This company is a scam. Don't do business with them, they are not a company for the people. You've been warned!!!!!

Carlos A.

3/17/2023

The worst plumbing tech came to my place yesterday. I had a clogged kitchen drain. He tells my wife it will be 250 to start and may go up?! This fool did not even attempt to snake or anything, My lovely wife told him to hit the road. 25 dollar home depot snake, problem solved. dint trust this company.

Diana B.

07/03/2021 12:00:00 SA

We had 1/2 of our AC go out at about 5:00 PM and called for service. They said they'd have someone out soon and within a couple of hours, Alex Valencia arrived. Alex was entirely professional, courteous and friendly. The problem turned out to be the low-voltage wiring and as an Engineer I can tell you that is a problem that's hard to ID and correct. Alex hung in there with several trips into our super-hot and small attic but got it corrected and the frosty air flowing! Best of all, the cost to us was zero because he identified the problem as being covered under our warranty with Best AC.

Overall just a terrific experience with Best and with Alex. He is just the type of professional young man that you welcome into your home! Thanks Alex!!

Ruby R.

09/02/2019 12:00:00 SA

Our furnace started leaking over the weekend. Called them Monday afternoon and they had a tech out around 430pm and resolved our issue for $250. Yes they were friendly and quick but $250 for under 30minutes is a bit much.

Kimberly K.

3/22/2022

Wow! I am so glad I was called for a summer tune up! I stopped using the cool club thinking it was too expensive. Wrong!! It wound up costing me an extra $170. Their tech JUSTON came to take care of my unit. He took pictures to show me the dirt & dust on my condenser coil. I'm so glad to of had such a nice, knowledgeable tech come to take care of my Lennox a/c unit. I thank him for the save on maintenance. I rejoined the cool club!

Ivan H.

07/11/2020 12:00:00 SA

Mike, Nick and Matt did a great job with my water softener installation, pipe cleaning and all the other repairs. They took extra care to be sure everything was done correctly and helped me with an additional small issue. They were courteous and professional and took the time to explain how the softener functions. Great job.

Susie F.

07/05/2021 12:00:00 SA

OUTSTANDING SERVICE, I just want to say how much I appreciate the service call I put in today, and Alex V showed up the very same day. My A/C outside fan stopped working and it was so very hot in my home. He showed up and was so professional and friendly and fixed the problem promptly. He was so knowedgeable and helpful. Great Job Alex, please do not hesitate to call this place for AC/Heating needs. Kudos to this place, very honest too. Susie

Tony A.

1/19/2023

Best AC strikes again with another Outstanding Technician, Alex Valencia. I set an appointment to have may heater unit inspected today. Alex has a thorough knowledge with HVAC equipment and 12 years of on the job experience with my Lennox unit plus others. Jason, you sent another True Professional to my house. Easy to talk to and Very Friendly!! I renewed my Cool Program while he was here and he explained the plumbing inspection to come in the future.. Thank You Alex and Team!

K R.

6/22/2018

Great company! We had a plumbing issue and they were able to come out the next day to give us an estimate. It was a competitive rate with quality parts and quick service. Highly recommend James who was knowledgeable and friendly. We would definitely use them again in the future!

Golda M.

7/15/2018

They have the best service in town! Their personnel are friendly yet professional. Not something you get often. Plus, work is guaranteed done well.

Michael J.

6/29/2021

I had a leak in my house that I couldn't found out that my toilet was the most likely culprit. Mike arrived and gave us 5 different options as to how to fix the problem which was great. Later when Mike came to replace the toilet like we decided on he found that the irrigation system we dont even use was leaking. He quickly shut it off. I didn't even think to look there since we haven't used irrigation in years. After doing so Mike began to replace the toilet and insert the new one. He did so quickly and efficiently. Thank you Mike. You have gained a new customer!

Allan Joel M.

3/29/2022

Its our Annual AC inspection!!! BEST AC sent Alex today and he has been very thorough in explaining how our AC units are working- He showed what needs to be done and how important it is to keep the unit in top shape. I RECOMMEND HIM anytime!!!

Monica K.

7/16/2022

My AC was out in 110 degree weather. We called a different company to get it repaired. They tried to fix it but failed miserably, then LEFT US in the heat. I called Best Air, and Errin H, came within 15 minutes to come look at our broken AC. She was more helpful than the previous company who were two older men who have been in the field for YEARS. She helped me out tremendously and I could not be more thankful for her and this company, especially during this hot Vegas summer! If you ever need your AC fixed, I 10/10 recommend this company!! (Staff is super friendly too)

C M.

4/22/2022

With the hot summer coming, we called BEST for an inspection of our air conditioning unit. Juston Lobo arrived at our door on time and proceeded to check our entire system to include the duct work. He was so professional, courteous and efficient and explained everything he was doing (and seeing) in depth. The great thing was that he was so patient in the explanations and wasn't trying to 'upsell' us which so many companies tend to do in this arena. He took pictures of various things and his meter reads which he shared with us via email so that we could remember all that he spoke about. He let us know our system was already in great shape and nothing additional was needed. He also gave us pointers on how to keep our system working efficiently. Thank you Juston for your patience, courteousness and diligence!! Outstanding customer service!!!

Roanna M.

8/22/2023

I contacted the Better Business Bureau and Best had a good record. So I decided to give them a try. I was not disappointed.

I received a courtesy call to inform me my service technician, Zachary, was on his way. I appreciated that. Upon his arrival he was professional, respectful, and friendly. He asked me some general questions about my house and began the process of elimination to determine where my leak (per the LV Water Company) was coming from.

All through the process Zachary explained what he was doing. He determined the problem was not in my home but with my pool. He didn't try to repair something that didn't need repair or replacement. Thumbs up! And, I was not charged for the service call. GREATLY appreciated! Thanks to Best A/C and Zachary!

Shawn H.

7/15/2020

I had Best AC come out and diagnose my AC which was making a noise.
The motor they replaced 10 months ago was the issue and they made a repair. I wasn't comfortable with a repair so they replaced the motor no questions asked. I have used them many times and will continue to do so...

Cheron R.

07/05/2021 12:00:00 SA

Alex from BEST Air Conditioning Plumbing Repair is AMAZING! From phone call to visit was quick! Alex was upfront, honest, and explained the process/tasks step-by-step to investigate Root-Cause. The repair was fast and efficient, and no delays with additional parts. I totally recommend and request Alex from BEST Air Conditioning Plumbing Repair!

Johnny F.

10/22/2021

Was in need of getting my plumbing checked due to a couple of weird noises heard in the middle of the night. Called the next day and got an appointment the following day at a reasonable time. My assigned technician named Mike called to let me know he was headed to my house and would be there in about 30-40 mins. Upon showing up Mike assessed the possible issue then checked the water pressure which was at a very high level. Turns out my Pressure Regulator needed to be replaced which returned my water pressure back to the normal level. Mike was very knowledgeable and answered all my questions in addition to providing me with information to stay ahead of maintenance issues. Great service!

Shanna L.

5/18/2018

My go to air condoning company could not come out until the following day so I contacted Best Air. They gave me Fast service and were very nice, however told me my compressor was shot and it would be $3500 to fix and it wouldn't arrive until Tuesday (it was Thursday evening). I panicked being I have animals and my rabbit cannot live in conditions over 80 degrees and it's summer in Vegas. I asked how much for a whole new condenser since he could get it and install it the next day. He quoted me $4970. I literally almost did it since I was desperate at the moment, but since he couldn't do it the same night I decided I would contact my go to company and see what they would charge. My go to came out the following day and said a new compressor would be $1950, still way less than $3500 I was quoted by Best Air. I told them it intermittently started to work so he took a look and sure enough diagnosed it as being the condenser fan motor overheating causing the compressor to freeze up intermittently. Long story short the cost was $348.00 total. I am thrilled it's fixed, but angered that I almost fell for Best Air's scam which would have costed me $4970. They took advantage of my desperate state and were going to capitalize on it. Even if this was a mistake on their part by misdiagnosing the problem, $4970 is a HUGE mistake. Get a second opinion is my best advice to anyone reading this, it will save you thousands, literally!!!
Oh and I got to pay $49 for their misdiagnosis.

EDIT:
After speaking with the company I truly believe it was a misdiagnosis and was not done with the intent to rip me off. It was an honest mistake however better diagnostic procedures need to be in place to prevent this from happening again. Even with the misdiagnosis taken out of the picture, I would still not rate them a 5 stars as they were nearly double the price for everything and would take 5x as long to fix the problem.. that said, they tried to resolve he issue respectfully and offered to give me back my 49$ fee. I only wrote this review to
Let other people, like me, know to get second opinions no matter who you are dealing with.

Howard S.

07/10/2022 12:00:00 SA

Flooded laundry room and backed up kitchen sink on Saturday, dispatcher scheduled repair for Monday. An hour later a rep called and said they could get Sean there tonight 8PM-midnight. Yay! Sean called - he had not been given the gate code or directions. I gave them to him, and he arrived at 9, but passed by the house. I waved him to my place.

He figured out that the sink & washer issues were both due to clogged pipes. After plunger did not help, he got a snake, and spent two hours with little progress. But he would not give up and after about another 45 minutes he had the snake all the way through the system and the pipes clear.

Lynn S.

7/18/2018

I returned home from a week long trip to a very hot house. Dual air conditioning system needed attention. Best Air responded within 10 minutes and scheduled a house call for that afternoon. The technician Matthew was one of the best I have ever encountered in 17 yrs of owning the house. He explained everything he was doing and finding and showed the diagnostic validation of his analysis. The pricing for the work was very reasonable. Especially for an emergency call response. Matthew replaced the compressor on one unit and replaced freon in another. He also stayed and ensured that the units were cooling with a diagnostic tool. I cannot say enough about Matthew's professionalism and courtesy. From wearing booties in the house to assisting with ladders and air filters to better facilitate air flow.
I also received notification via text Matthew was on his way as well a call from Matthew. Best Air is terrific with customer service from start to finish. Very highly recommend for excellent service on all levels.

Pam G.

2/14/2022

Just another update from me regarding this company. Again the best service and best technician Alex Valencia. This was a visit just to make sure everything was functioning properly, and it is. I love the fact that Alex is so knowledgeable and very professional. Once again he explained everything thing that I could understand about my unit. I'm a ver happy customer

Lydia B.

01/09/2023 12:00:00 SA

Best is Best!! I had what I thought was a toilet leak. Called Best and they were very quick in response. Especially since it was a Sunday. Dustin the plumber was very knowledgeable and let me know my needs. It was a back up and line needed to be flushed. He was transparent with everything. He made me feel comfortable and trusting of the service I would be getting. Great job. The employee's Arthur, Preston and Fernando came to do the job. Very professional and answered any questions I had. Great work, Great Employees to have. You won't go wrong using this company.

Bernard H.

9/21/2020

Called Best for help with a broken shower. They were able to quickly get a service member to come over, diagnose and repair for a fair price. Mike S. was friendly, professional and very knowledgeable. Thanks for the help. Recommended. I will use them in the future.

Stacy A.

10/23/2020

Mike came out to find the source of a very loud dripping sound at our laundry room. It turned out to be our older water softener. He then installed a new one for us that day. He then did a whole home check for us so we know what needs to be done in the near future. Great service and very personable!

Rosario D.

2/24/2022

They replaced our air conditioning system. Alex Valencia came to inspect system and told me the options I had to repair and I decided to replace the whole system. Alex helped me with application process to finance it. Next day Ernie and Brian came to install it and made sure that everything was working before they left. They showed me how to use the thermostat and asked if I had any questions. Those two know what teamwork is. They work very well together. I would recommend this company.

Kate T.

07/09/2018 12:00:00 SA

They came back when they said they would and installed the right part which is doing what we hoped. Glad they got it fixed.

Sutain P.

1/27/2023

Had an amazing experience with Mike Scavetta! Had a neighbor alleging that there was a leak coming from my unit making an HOA complaint. He inspected my unit not once but twice and helped me refute the false complaint. He was also courteous and professional. David also helped me with my quality check for my A/C unit. Very professional. I appreciate this company and their employees and could not speak more highly about them. Thank you!

Redford S.

6/15/2021

Having your water heater burst and needing a replacement is never a fun experience. Needing new AC units at the same time is not just rough, it costly and mentally draining.

Mike S. came out. Low pressure sales. Gave me my options, ran the numbers on bundling, and we worked out a deal. Professional, intelligent, competent, and personable. He respected my house, my preferences with regard to masking, and understood my homeowner's plight.

It took a bit to get my job done. Which was frustrating. Juan, Brendan, and John did a fierce job over an 18 hour period. In the heat. Non-stop. They got the work done. But it took time. Best's employees and management were great about making sure I was satisfied. I plan on staying with them for my service needs.

Becca B.

09/01/2018 12:00:00 SA

My AC unit went out a few days ago and it was SUPER hot in my house... The entire back side of my house is windows and, naturally, the hottest time of the day is right where the sun hits those windows... Michael came out and fixed my unit in just a few minutes!!!! He was quick, efficient and friendly!! Its hard to find good hard working people like him nowadays, in almost any field of work. BEST is THE best!

Cassi D.

03/04/2022 12:00:00 SA

Kind, honest, and affordable.
Alex showed up on time and was very knowledgeable. Hooray!

Jenny C.

7/28/2020

I initially used this company because my AC went out. They came out within hours of me calling and set me up with a temporary solution for 24 hours until they were able to install a new air conditioner. I also had a plumbing inspection and they were able to fix a multitude of issues for me. I can't recommend these guys highly enough. Everyone that I interacted with, from phone calls to 'in person', were nothing short of professional and courteous. Brandon, Mike, Matt and the entire team have been just wonderful. I would not hesitate recommending them for any of your plumbing or air-conditioning needs..

Noelle K.

06/01/2021 12:00:00 SA

BEST Air Conditioning Plumbing Repair really is the best! Right as the Summer heat hit LV we started having issues with our AC. We weren't sure how we wanted to proceed with whatever repairs needed to be done, so I was looking for a place that offered a free estimate - I called several different businesses, and they were all quite costly just to come check out the problem; except BEST. Home of the free diagnostic! This already got our experience off to a great start, and then to make it even better, they had a technician at our house within a couple hours (crucial when your home is reaching almost 90°) Our technician, Matt Racioppi, was awesome!! He provided outstanding customer service - he was friendly and professional, he got right to work and came back with detailed information that he explained and wrote out for us. He explained exactly what the issue was and why we were having it, and gave us multiple repair options so we had a choice on what fit our situation and our budget. He went above and beyond and we were so pleased with the end result - A working AC that didn't break the bank. We will continue to use BEST for any & all of our AC & plumbing needs. If you're in need of repair, look no further, call them now!

Michael L.

11/03/2021 12:00:00 SA

Hiring a doctor, dentist, lawyer, auto mechanic or AC/heating person is always a challenge. Who do you trust? Who comes recommended? Who won't lie and try to upsell something you don't need? I have a wary eye. My fears were recently put to rest with the brilliant service I received from BEST Air Conditioning Plumbing Repair. Specifically tech, Khoder Hachem. I rarely write reviews but I had to this time. Khoder went through every inch of my house and explained every problem with logical, inexpensive solutions. He even ran wires in my attic to get my new, wireless NEST thermostat installed and working properly. Again, at a highly competitive rate for the value I received. Can't recommend Khoder and BEST enough. 5 stars from me.

Jesus G.

10/27/2020

Mike scavetta serviced my house. He did a great job. He got there right away. Explained the job and didnt try to up sale me anything. He gave me my options and did the job just the way i wanted. He was super polite and informative. I definitely recommend him.

James W.

08/09/2023 12:00:00 SA

The heat has been crazy this summer and of course that's when my air conditioning unit decides to go down. I called Best as I have used them before for smaller jobs and spoke with Dan. I was worried they were going to be to busy to get to me right away as I really needed this fixed. Well Dan couldn't have been more understanding and helpful. He got me on the schedule immediately and before you know it they were out to give me an estimate that came in lower than I expected and had a new unit installed and the house cool again. I want to thank Dan and his crew at Best for supplying excellent service and timing in my hour of need. There is a reason their name is Best, and that is because they are the best. Thanks guys, you got a customer for life, I would highly recommend them!
James

RJ N.

8/19/2021

This company continues to impress me! I've had so much work done with them that I don't see myself going anywhere else.

Work I've had done:
Garbage disposal replacement
AC unit replaced
Plumbing updates
Full home water system
Toilet replacement

They are committed to doing things the right way! They will explain the rationale for their recommendations and I've never felt like I was being upsold. For example, they've explained I don't need to replace my water heater right now, but also described how I can know it's time to replace it. They also will choose the correct size of your AC unit for your home (they will tell you why bigger is not necessarily better). I completely trust them.

If things don't go as planned, it is very clear to me that they will do whatever needs to be done for their customers. When a company says they'll take care of their customers, I'm usually a bit skeptical, but BEST really does. I know they have a lot of other customers, but it feels like they personalize the experience. It's hard (if not impossible) to find a company who strives to operate at this level of excellence. They're an example of what more companies should be like!

I highly recommend them!! They really are the BEST!!

Nathaniel C.

2/22/2022

I randomly came across this air company on yelp and I will say their service is outstanding. Alex showed up first thing in the morning assessed the issue and ordered the correct parts for the job and finished the next day in about 30 minutes. Very transparent and definitely will be calling this company for service and maintenance again when summer rolls around. Don't hesitate to call, they'll definitely take care of you. LASTLY... free estimate, enough said.

Stefanie H.

12/27/2017

BEST Air is amazing. On Christmas Day we returned to our house a little after 8pm to find our house was cold. My husband went and messed with the thermostat but still no hot air. So we googled for a heater repair man and BEST came up. We gave them a call expecting to get an answering machine so we could leave a message but David answered the phone. It was already late so we asked for an appointment the next day and he got me an appointment for first thing the next morning. David came out right on time and took care of the issue. Quick, simple, and has been working great since. Best has definitely earned our business!

Chris M.

12/28/2019

TOTAL RIP OFF. This company ( Best Air Condition) tried to charge me $535 to put in a new ignition on a furnace. The part cost $30 and they tried to charge me over $500 in labor for a 15 minute job. The technicians name was Matt.
I got exactly the same job done by One Hour AC the next day for $195.

In my opinion this is a predatory company that tries to take advantage of people that do not have heat on a cold evening. They think they can charge what ever they want. Be very careful dealing with these people. Do not accept their pricing without checking with another company.

Jennica L.

4/15/2021

I had a breakdown with my AC system and Jason Lobo was sent to my house. He was extremely nice and explained everything he was doing and very funny! I live alone and I felt completely comfortable with him in my home. He wore his mask and shoe covers and followed all the covid rules which is really important to me. He even explained the financing program when I expressed concern about the cost. He had me back up and running in just under two hours. Hopefully I'll have no further issues with my AC but if I do I will absolutely be using BEST AC and requesting Jason for the job

Dennis H.

1/24/2022

Alex Valencia from Best Air just performed a service call on an intermittent problem with my furnace. Of course the problem didn't manifest while he was here, nonetheless, he went above and beyond to diagnose the problem.
I've been using Best Air for many years now and would recommend for any HVAC or plumbing issue you may have. Their technicians are always professional, caring, and thorough.

Kimberly M.

04/03/2018 12:00:00 SA

I had an emergency plumbing issue on Saturday afternoon and within an hour James got over to the location to assess and fix the issue. I am extremely impressed with the service I received from this company. So professional, great prices and very quick service. I would highly recommend them to anyone comparing companies. Do yourself a favor and contact Best Air first!

Michele S.

6/13/2021

After seeing this company had 5 stars I unfortunately used them. Their worker, Matt came out and quickly diagnosed my AC issue. He decided to present the problem as unfixable unless I - at minimum - purchased one of their very costly new units (+$10,000 - and he claimed this was WITH a discount!!). I was also told I may need to replace my furnace too, as it may effect the AC and that would run $14,000+. What a joke. The worker did not want to hear me say that I would call other places for quotes. Thankfully I listened to my gut and did. The problem was a $400 electrical outlet - that's it - which was quickly resolved by another AC company. What a SCAM! Do not use this company unless you are ready to be put under high pressure sales tactics at a vulnerable moment. Take my word, get another quote! Zero stars.

Nicholaus N.

12/15/2021

Lairs!!!! I thought I would trust this company based on good reviews they came and messed my wires! And then recommended to replace whole A/C system! For $8000. Rip offs! Do not trust this company!

Had a another company to assess and they said someone switched the wires! My heater works great!

Meg T.

7/31/2021

Khudar came to fix a part on my AC unit.

Long story short, a different company was here the day before and told me the part did not need to be replaced...he popped it out (it was stuck) and the unit worked overnight. The next morning, I woke up freezing because the unit had run for hours. That other company left me in a bad situation.

I decided to go with BEST based on their yelp reviews. They were able to schedule same day service. The scheduler was polite and efficient!

Khudar was great! He listened to me and showed me burnt up oil below the part that was examined by the other guys the day before. When he pulled the part from the unit, even I could see burt oil on the connectors of the part and wires that were charred! I feel lucky that the unit didn't catch on fire!

Khudar answered all of my questions. He double checked the unit and thermostat after he replaced the part. He also explained part of my thermostat to me and why there was a delay between the thermostat and ac or furnance kicking on---always cool to learn something new.

Finally, he also tightened all the screws on the unit, so I don't have that awful vibration noise. I didn't ask him to do it, he just took care of it. I think this speaks highly of BEST and Khudar: they do what is right because it is the right thing to do.

Elle E.

02/08/2023 12:00:00 SA

Professional, responsible, and responsive to client needs and concerns. Having a major leak, that was rather urgent, I went with BEST over a competitor. I'm glad that I went with my gut and trusted them once again for a major project on my home. In a city full of random HVAC contractors and plumbers, BEST is the only company that has come through on several projects. When you pay a 5-star company, you expect excellent service, and once again they have delivered. When I had questions/concerns, they were promptly addressed by management. Instead of ignoring me, they took decisive action to ensure that I felt that the work was done properly. I appreciate a lot of the small details they have in their processes, like sending the name/photos of the workers that come to work on your house. That helps to have a friendly discussion, even if it's a lengthy dialog on the best course of action when unexpected situations arrive. It also helps in feeling secure that the people working on my home have been properly vetted. They work to ensure they leave your property safe and clean, and all of their employees are well-groomed, friendly and approachable. When you have work done that leaves things a bit upended for awhile, it's comforting knowing the crew are professionals and care about the job site as much as you do. I can't recommend them enough.

Evan B.

06/12/2020 12:00:00 SA

Mike S was our plumber and did an excellent job. He gave us a reasonable quote and got to work. The initial problem was the downstairs toilet was flooding from the shower running upstairs. Mike worked until we had water to at least take showers. He ran into some unexpected problems with the sewer. Stayed until 11:30 pm to make sure we had water. Came back the next morning to finish up. Very happy and will be calling Best Air Conditioning in the future.

Faith W.

4/24/2022

Had our cool club checkup scheduled, Juston was on time & very knowledgeable. Cleaned our system thoroughly, and answered all of our questions. He was very detailed and took photos of everything he was looking at. With all the services coming with the Cool Club, it's a no brainer we're enlisted. Our plumbing inspection was scheduled for next month. This company truly is the BEST of plumbing and Air

InzunzaBeall's G.

6/22/2022

Service tech Khoder for Best Air Conditioning and Plumbing was a real professIona! He really appealed to our humanity seeking ways to save us from the summer heat in Las Vegas when our ac went down. He was honest about pricing hike projections and didn't use scare tactics to sell us on a new unit! He was also considerate enough to put on shoe booties prior to entering our home. That is something most people do not even think of. Turn around time of repairs is one day and duct work is all inclusive with the install. I recommend this company and Khoder for quality work.

Cynthia P.

11/14/2019

I had trouble with my AC and a friend of mine recommended this AC company to me. Called and soon after I was helped by Matt. He was very knowledgeable and answered my questions. He fixed my AC and now I don't have to worry about freezing during the winter. Thank you so much Matt.

Stan W.

8/17/2020

They are the best in the industry. Just had them out for a air conditioning repair (I've had them out 3 times in the last two years). I was expecting the worst with my unit, like most of us. It ended up being a small repair of about $200 total. I was ecstatic! Very friendly tech too, wore a mask and boot covers too.

I wouldn't trust anyone else.

Charlotte G.

7/23/2022

Called Best Plumming and Air conditioning Company in the morning because air conditioning went out and the temperature was 112 outside and 90 inside they responded immediately and assess the problem sat down and discussed my options along with the risk of the wiring being in risk of causing a fire, they approved me for financing a new unit and installed it the same day working through a thunderstorm until 8:00PM.
The workers were very nice and respectful of my property. The company even sent me a cooler and a package of fresh baked cookies along with a thank you card for choosing thier company.

Tamara S.

09/03/2020 12:00:00 SA

We had a leak in our roof from our air conditioning unit & we called them. They were able to come the next day. They fixed it no problem & gave us a great rate for a new unit. Then they checked our pipes (which were also leaking) & replaced it all also for a fair price. They did excellent work, were very kind, considerate & professional. Would recommend to everyone. Thank you Mike, John & Brandon. They are all amazing.

Mike V.

05/09/2023 12:00:00 SA

This place is terrible. A scam. Ripoff. Prey on the weak. I could go on and on but this place said we needed a whole new ac unit when we did not. The call my manager and get him to drop to 12k like everyone else is funny. Another company was way less and actually fixed the issue quickly. No new ac unit no new anything was really needed and the dude had the nerve to video some bs sound that my unit wasn't even making saying the motor was out and it's like and engine that loses oil and this and that. Wasn't even believable in the least. I had his number and the bs already seen in his eye with his fake sadness. It's so bad I'm so angry but hey this how these people have to make money by selling u something u don't even need at the price of a vehicle Jesus!!! Y'all should be ashamed and especially need this company reevaluated. Sure they had made tons of money breaking things or unplugging things or making up sounds. SMH. Scum u people are. So glad I went with someone who actually diagnosed the issue and not created one worse especially if a technician was there even before this company and said it needed one thing how do u guys make it so you completely have to get everything new and it won't work yet someone fixes it word of advice also don't film a unit making all this noise but then when u come over it doesn't make it anymore yet it's still plugged in. Weirdos. BBB

Ken P.

11/04/2019 12:00:00 SA

My experience with Best Plumbing and Air was fantastic. Chad came out to my house to clean my ducts and was so completely trustworthy and professional, I had never experienced anything like that with contractor in the past. We chatted about our shared interests (professional wrestling, turtles, baking) and it was such a pleasant experience from start to finish.

He made sure to clean each vent individually and also vacuumed up after each vent. When they promise the home will be cleaned when the work is finished, it's no lie. I would not hesitate to use this company in the future and I'd suggest the same to you. Thanks team Best!

Suzy S.

6/28/2022

Errin Hendrickson just finished evaluating our system and replaced our filter. She was thorough and professional and delightful and knowledgeable. She made wonderful suggestions that no one had made before. We want Errin to be our permanent technician. Go Errin!!!!!!!!!!!!!

Jack M.

6/16/2021

It isn't Free Diagnostic they charge $95, If you don't move forward to repair with them. I don't understand how it can be free diagnostic.

Erika C.

5/20/2021

Best Air-conditioning and plumbing have been great! Mike came out and serviced our water heater and then installed a new water filtration system. He was meticulous in his work and was great at following up with us to see how things were going.

Then Alex came to help solve a problem with our air conditioning making some noise. He not only gave me the explanation of my issue and how to fix it, he let me know a variety of ways to fix it.

Everyone at Best is great to work with and they are thorough and always seem to be in a good mood.

Chris J.

07/09/2021 12:00:00 SA

Best hvac repair people ever! Everything was smooth from the minute we called to until they fixed our unit. Alex was on time, had good customer service, and had expertise on what he was doing. He was able to find the problem promptly. 10/10 will call them again!

George H.

3/21/2022

Alex did a great job helping us today. He was polite, thorough, and honest with us. I can say with confidence that Alex was made for this line of work. I feel safe knowing that he is in some way a part of keeping is comfortable in our home.

Nick G.

5/13/2022

I needed my ac unit serviced before summer started and they came out the next day. Khoder Hachem cleaned my unit quickly and has it looking brand new. I was also set me up with a affordable yearly service. Would definitely recommend before it gets too hot this summer.

Marcella L.

03/11/2022 12:00:00 SA

These guys were such a life saver. I got a second opinion from Mike and Sean. They were super professional and helpful. I had another plumber come out before them and He couldn't find the leak. He lead me down a rabbit whole of people he referred. Now my kitchen is torn apart. Not only did Mike and Sean locate my leak within minutes but they fixed it in the neatest way possible. They are the most humble and honest plumbers I've came by and I would definitely trust them and the company for future references. Thank you!!!

Beverly P.

8/23/2022

I do appreciate that they discovered our AC problem, however, later up we found out how much the part really costs compared to how much we are charged by them. And we were dumb enough to sign up for their maintenance plan so a plumber came to inspect our plumbing. According to him everything was about to fall apart and our house was going to flood. They wanted $221 just to replace the pop up mechanism in the sink! You can buy them for $9 at the store. And they wanted to charge up to $10000 to change the water heater! Definitely shop around before you choose them to prepare anything.

Jav H.

12/10/2020 12:00:00 SA

Had a pretty bad leak that seeps through the first floor ceiling from the bathroom upstairs. Called BEST and they had Mike Scavetta come by and check it out. He was super nice, very knowledgeable, fair, and he let us know everything that needed to get repairs and the options on how to get them done. He came by the next morning to fix the bathroom and now it's like new again. He did a lookaround and found several hot spots in our plumbing and they came back several days later. Branden and another guy came and did repair and installed a water softener and they were also very nice and quick! Mike came back to do a quick check and all looked great. All in all, great staff, easy to talk to, nice people. And a plus, my dogs liked Mike and they don't like many people.

Karl A.

03/03/2021 12:00:00 SA

I can't say how happy we are with Best AC! We had them out a year ago to handle some plumbing issues so we decided to see how they do on AC. I'll let you know they did an amazing job.

Alex came out to check out our AC units before we fired them up for the season. He was super thorough on his inspection. I know he checked things our previous AC contractor skipped over completely. His assessment was spot on. Thank goodness he found the bad fan motor I forgot about last fall. Had that gone out when we fired them up this year, I'd have been very upset. Alex fixed the issues quickly and professionally. The new motor install is super clean looking.

Thank you to Alex and the whole Best AC and Plumbing team! They provide great service at very reasonable prices! Don't hesitate to call them for any HVAC or plumbing help!

M. B.

11/06/2020 12:00:00 SA

I got roped into their yearly maintenance contract. They make it very difficult to get out of. Watch out for these guys.
(revised)They called back and canceled my membership effective immediately. The fixed it...!

Kat J.

8/24/2022

Thank you Best AC. We've attempted to repair our condo A/C unit 4 times in the last year and a half thru First American Home Warranty. Each time it lasts a few month then poops out again. It's Vegas. It's hot here. This time I decided to call BEST, and not hassle with FAHW's slow turntimes and crappy contractors. Khoder came out and discovered immediately a major oil leak and outdated unit that probably was patched repaired for some time. Each time costing me $85 plus their monthly fee. I feel duped! Thankfully, BEST AC did not charge me the diagnostic fee of $149 which I appreciated. Its good to know there are still some trustworthy companies doing good work out there. Thanks Khoder and BEST AC. I will call if going thru the FAHW doesn't work out.

Krishna C.

8/16/2021

Our AC went out in the thick of summer so I called this company who came out right away. Chuck was extremely knowledgeable, personable, and got my AC up and running in a life-saving amount of time. Can't thank them enough.

Tammy P.

04/10/2018 12:00:00 SA

This weekend I went to go turn my AC on given the warm weather. It ran for a few hours and it wasnt getting any cooler in my house. I called Best and they had Robert out in a few hours. Robert was very nice and very knowledgable. We ended up deciding to replace the entire system. Today Josh and nick came out and replaced the AC. Now I'm sitting in my cool house. They were so easy to work with, on time, and good prices. I would definitely recommend Best to anyone. I am going to continue to use them from now on.

Ivan R.

08/08/2023 12:00:00 SA

I had an outstanding experience with Best Air when they replaced my air conditioning units. From start to finish, their team was professional, knowledgeable, and efficient. They provided a clear and detailed quote, and the installation process was smooth and timely. The new unit has made a significant difference in cooling my home, and I couldn't be happier with the results. The technicians were courteous, took care of every detail, and left the workspace spotless. I highly recommend Best Air for their exceptional service and top-notch quality. Thank you for keeping my home cool and comfortable during these hot summer days!

Castille R.

07/01/2018 12:00:00 SA

I chose this company for my annual tune up due to the positive reviews. My experience was far from positive. The technician took one look at our unit, told us it was old and that he didn't want to touch it for fear of breaking it. He also looked at our furnace while he was at our home, and went into a sales pitch for new units. While very informative about new units, I wanted a maintenance visit, not a sales call. I was still charged $40, even though the A/C unit was untouched. Yesterday the unit went out. My boyfriend replaced the capacitor and it's back up and running. Had the technician opened the unit, he should have been able to tell us that we needed a new capacitor. Now I'm left to ask my boyfriend to help me figure out what else I can do to update this unit and keep it running. You're better off watching YouTube DIY videos than calling this company.

Jazmine H.

7/14/2023

We've paid tons of money to this company. Prices are absolutely ridiculous. No communication and very unprofessional.

Joel C.

04/09/2018 12:00:00 SA

Was a little dissatisfied after my AC service but that was in part on my lack of knowledge or lack of what the service actually includes because i am new to the Las Vegas area and where i come from it is done a little differently. Well to make a long story short i expressed my dissatisfaction/confusion and the owner Jason called me and immediately provided me with clarification. Company is prompt, courteous and most of all professional and will go above and beyond to make the customer happy, great job and i highly recommend Best Air Conditioning

C D.

11/17/2021

Used this company for my furnace repair and was extremely pleased with the expertise and repair. Easy online booking, technicians were courteous of Covid protocols and wore protective equipment on their shoes as well. I was given many options and quotes for how to best service my unit and never felt oversold or pressured into any costly fixes.

I would highly recommend for anyone needing to repair their furnace!

Shannon W.

4/23/2022

I scheduled an appointment for the Cool Club Air check up before we get hit with the summer heat. Juston the technician was prompt and professional. He was kind enough to allow my young son to follow him around and didn't mind answering the 1 million questions he asked. My son has autism and is obsessed with anything mechanical. I am so happy with this company and kindness their technician showed my son. You don't alway experience customer service like this when dealing with a company. This place is top notch!

Leigh H.

1/19/2022

Great service, always quick and reliable and extremely knowledgeable. Alex Valencia even went out of his way to fix an issue he identified while out here on a service call and couldn't have been kinder and and knowledgeable and extremely helpful.

David C.

10/15/2022

Oh jeez, thanks for the $249 refund Dan...Unfortunately, that doesn't quite match the 32k in damages to my home due to your companies negligence. What a worthless, pathetic joke of a company and a business owner.

Sonya M.

12/18/2020

Just wanted to say a special thank you for Brendan Moy who handled my toilet issues within an hour! He was very courteous and explained everything that needed to be done. Brendan had his mask and shoe coverings on prior to coming into my home which I appreciated. I've been their C.O.O.L Club member for years and I have to say Best Air-conditioning & Plumbing has the best service. Their prices are comparable and they try to give you the best deals.

Sara B.

08/02/2022 12:00:00 SA

Our A/C stopped working and in the summer no less. We have a one year old so having a safe and cool house is very important. We called Best AC and someone was at our house 30 mins later! Did I mention this was a Sunday! Jason L. was so nice and professional and honest with the situation we were in. Unfortunately our system was just to old to salvage and we had to replace it. Jason did everything he could to get the system replaced the next day and helped where he could financially.

Brian and John came first thing the next day and a 6-12 hour job was done in 4-5! They were also extremely kind and did a great job!

Thank you all for your quick assistance and for helping keep our home cool again!

Nikki R.

4/27/2020

I contacted this company when we noticed that we had a leak come from the ceiling of our living room when we filled our tub upstairs with water. They were prompt and courteous in their response and were able to have a technician come out the next day. Clayton, our tech, arrived and he was fully covered in PPE with a face mask, shoe coverings, and gloves the entire time. Very important in these uncertain Covid times. He was efficient with his inspection and answered all of our questions very well. My experience with this company exceeded my expectations. So professional and exuded integrity. I would never use a different company for my plumbing and air conditioning needs moving forward.

Megan W.

10/21/2021

I needed plumbing service and have tried several companies before and found Best AC Plumbing Repair on Yelp.
I had the pleasure of having Mike Scavetta and his associate Johnny replace my garbage disposal and I cannot say enough about how professional, efficient, friendly and thorough of a job they did. They were passionate about their business and they have fair and competitive pricing . I suggest you joining their Cool Club to take advantage of their year around service on AC, heat and plumbing. Call Best Air Conditioning Plumbing Repair today!

Manuel M.

7/15/2022

I had my ac go down yesterday. Called Best Air and within a couple hours they were here, walked me through everything that was going on and a couple options for our next steps. We came up with a plan and right away set me up for service.
Lex was a really good and knowledgeable tech and I would gladly refer Best Air to anyone in need of their type of services.
Thank you Best Air

Maria R.

7/30/2020

Cannot say enough good things about this company. We called them on an emergency when our AC went out in the middle of summer. The service tech, Robert arrived within a few hours and got our AC running again. Robert was very professional and knowledgeable in his field. We also used the same company to check our plumbing, mainly our water heater before it gave out, as it was nearing its lifetime. Mike S. performed a thorough plumbing inspection, answered all of our questions, and presented us with different affordable options to replace our water heater (he went above and beyond on getting us a discount). Mike was also friendly, on-time, and was very knowledgeable. We're very happy with the services provided, and we're now a loyal customer.

Brianna T.

07/06/2021 12:00:00 SA

Very happy with the service of this company especially Alex. He was very informative and quick with his service. He offered options for my choosing so I didn't feel pressured into one direction. Will be using them again for future services and repairs.

Carol C.

7/19/2022

I have recently heard back from Robert, Operations Manager, at Best Air Conditioning. He said he had been trying to reach me and discuss my frustration with the company. Robert listened to what I had to say. He said he was very sorry to hear that I felt taken advantage of. He told me the company is a family owned business and prides themselves on having a good reputation. They do not like to have unhappy customers. Robert said to make things right, he would give me a full refund for the service that had been performed. I was quite surprised he made such a generous offer. After talking with Robert, I now have to say Best is an honest and decent company that stands behind their work and truly cares about their customers.

Ken P.

04/02/2018 12:00:00 SA

This is absolutely my go to company for all my HVAC and plumbing needs, the knowledge and professionalism shown by Robert and his associates were beyond compare. The name says it all they are the BEST.

Christopher B.

8/24/2020

Mike showed up early , he did a wonderful job , and he explained/showed me everything in a very clear manner that was easy to understand. I noticed a difference in every drain in the house after he finished. I definitely would recommend him !

Eddie G.

08/11/2019 12:00:00 SA

So what is the best HVAC repair company? To answer this, it is important to understand the difference between price and value. When an HVAC repair company has a good price, it means that it is cheaper than other comparable companies. However, if that HVAC repair company has a low price, but also has a poor reputation, then one might say that it has a good price, but a poor value.
An example of a poor value is an often advertised seasonal ac tune up. Often times, you will have to read carefully because a tune up may be merely an inspection of your unit(s) versus an inspection, cleaning of your coils, testing of your unit(s) and adding refrigerant, if needed.
Below is an example of a good price and good value for your money from BEST Air Conditioning Plumbing.
1COOL CLUB 1 Unit
Monthly
BEST COOL CLUB for one unit, billed monthly.
Membership Benefits
-Annual Air Conditioning Inspection
Condenser Coil Cleaning
-Annual Heating Inspection
-Annual Plumbing Inspection
Water Heater Flush
One sewer camera inspection per year (Did you feel our most recent earthquake? Many folks are experiencing main water line leaks needing repair.)
-No extra emergency, after-hours, or holiday fees
-Service within 24 hours of contact (As a Cool Club member, your jump to the head of the line, if a AC, heating or plumbing service call is needed, your next!)
-No trip or diagnostic fee , if paid service is performed.
-20% Discount on our already low prices for all service and repairs.
-10% Discount on water heaters and all HVAC Equipment.
1.00
$19.95
$19.95
1COOL CLUB Additional
Unit Monthly
BEST COOL CLUB additional unit - Monthly billing 1.00
$5.00
$5.00
Sub-Total
$24.95
Tax
$0.00
Total
$24.95
So for only $24.95 per month for two AC units, two heating units and my house plumbing and water heater, I receive all of the above and more plus PEACE OF MIND.
Still not convinced?
Most equipment failures occur during extreme summer or winter temperature periods. Preventive maintenance is always less costly in the long run than remedial repairs.
A pre-season cooling and heating tune-up will provide your home or business with a wide range of benefits. Keeping your HVAC systems operating at optimal performance will increase the life of your HVAC units.
Routine HVAC maintenance provides early detection of potential air conditioning or heating systems problems and safety issues. You can save money by increasing your system's energy efficiency with a spring cooling check and a fall heating check. BEST AC offers a 100% Guarantee. All of their repairs are 100% guaranteed and backed by a part and labor warranty. I have used BEST for three years for HVAC, plumbing and a recently installed attic fan in the middle of an existing roof vent. No holes were cut into my roof or side of my home. The attic fan now keeps my attic cooler by exhausting 150-degree air out and bringing in cooler air. A thermostat is used to automatically turn the fan off and on and is set at 110-degrees. Friendly, professional service, prompt communications and good value. Thank you, BEST!

Rodney M.

5/22/2022

My wife and I had a need to have our air conditioning unit check last week since two summers ago, we replaced the motor on an 11 year old unit for over $800. I really wanted to just have the unit checked to make sure all was working properly and since the 100 degree weather was a day or so away, I had a need for their affordable $49. Service. This date was on 5/12/2022. I happened to go to the mailbox, and see their card for service, this is how I found out about them. I called the same day. So that day, Mr. Khoder Hachem came to our residence, he was super respectful and informed us that the unit was barely working. He went to our attic to check on the heating unit and told us it was good but did have an issue but we could get by with just replacing the the outside unit. My wife and I talked while he waited patiently he never complained and after quite some time , we decided to replace the whole HVAC system. They came the very next day about 9am , were super respectful in our home as my wife is Japanese and we do not wear shoes in our house. They took time to put down tarps and plastic over that including wearing booties! ( we have had people refuse to even take off their shoes once at our home ) Brendon , Lenny, and Baylen were awesome in every since of the word and knew what they were doing. They were super quick and efficient and were gone by 1 pm that day , just 4 hours putting in a whole heating and cooling system! they tested the whole system before they left, took all their tools and were on to their next job. On 5/21/2022, another crew came to clean our air ducts as we opted to pay to have them cleaned. David and Gabriel came to our house and they were awesome as well. Putting down plastic and tarps over our carpets and tile. They were quick as well and within 1 1/2 hours later all our vents were cleaned and again, they checked the whole system before they left our home. We are crazy happy with this company. On 5/21/2022, they sent us a cooler bag and some great cookies as a thank you. People, it does not get any better on either the customer service side , or the installation in your home. If you are even thinking that your 11 year or older unit needs replacing , DO NOT wait any longer. They also have a credit plan for those who need it. I get it, it's expensive but so worth the comfort it provides. I absolutely feel the difference in my new Lennox air conditioner unit. We leave it on 79 or 80, and our 1726 sf home is super cool. The internal working of your home, is what makes it valuable, make sure you upkeep the maintenance on it. This is a small price to pay and get stupendous service .

Shohei A.

07/09/2021 12:00:00 SA

We have a 3 story house and our 2nd floor unit wasn't turning on which was causing stress on the other 2 units esp during this heatwave. So we decided to call a different company than what we usually go with (goettel air) because of dishonestly and always trying to upsell unnecessary add ons on every call which is super greedy company.
We did a quick Yelp review and found Best Air Conditioning/plumbing and they were one of the few local company that did free diagnostic and estimates which was nice on top with their good reviews. So we gave them a call, their rep was very nice and knowledgeable and was able to give us a tech the next morning.
Alex the tech was very professional and very upfront. He didn't try to bs us nor did he try to upsell unnecessary stuff that we didn't need. He immediately knew the fan was broken and as well as the motor. He got the parts and went to work and finished up quick and with no problems. The price he did say in beginning that it is a little higher than other company but the fact he let us know in beginning made us trust and made us comfortable knowing that it was a free estimate and no pressure to do the service if we didn't want to. The quote was like a hundred dollar more than the other company but it was worth it because there was no hassle and the fact that they are honest company and treat their customers with respect. They also threw in free year maintenance on plumbing and ac/heat units as well. Warranty on all the parts and labor as well.
I will definitely do business with Alex again and recommend him for any ac/heating job. Again very knowledgeable and quick and professional! Don't deal with sleezy car salesman type tech that only there to sell sell sell.

Alan D.

7/21/2021

Had an A/C shutdown and called my home repair policy. They sent AR Heating and A/C, Inc. I was contacted within 24 hours and an appointment was made. William confirmed the appointment this morning and arrived before the stated time. Fast and efficient, the repair was made within 20 minutes and he checked the unit and told me, 'All was good and no other maintenance was necessary.' Very comfortable with his professionalism and expertise!

Quinn D.

7/23/2021

I had an appt scheduled between 12-4pm but right around 11:30, Alex Valencia called me that he was on his way. He arrived promptly and immediately put on shoe covers. Once I showed him my problem, he immediately knew what the problem was. My A/C lines were clogged causing water to leak outside on my exterior wall. Alex fixed the repair in about 30 minutes and also gave me some recommendations on how my unit can work more efficiently. He was thorough and professional and a very good technician. I would definitely recommend him and Best Air Conditioning and would use them again.

Amir G.

07/09/2020 12:00:00 SA

Mike S. just replaced our garbage disposal in our kitchen. He worked quickly, efficiently, and made sure the new pipes he installed worked correctly. He also cleaned everything after and made it look like no one had even been in our home.

I've used Best AC and Plumbing before, and they are the only company I will ever use. All their staff-- from the receptionists that schedule the repairs to the technicians that come into the house-- are some of the nicest people I've ever dealt with. I'm always confident that the work was done perfectly with the best possible products available. You never feel swindled. A lot of other businesses could learn from them.

I highly recommend Best AC and Plumbing to anyone. They are always great, and Mike was no exception. No one ever wants to deal with home repairs, but it is good to know that a company out there is working hard to maintain incredibly high standards. Well done.

Jake O.

5/21/2020

These guys are great. Very prompt and professional. When our water heater went out, Michael was there within an hour to replace it for us. Call Best for all your heating, air conditioning, and plumbing needs!

Raelene H.

07/12/2023 12:00:00 SA

This morning, I jumped on the Best website and I scheduled an emergency appointment to get our broken garbage disposal fixed for the 10:00-2:00 window. By 2:00, nobody had shown up so I called the business to make sure they received my request. They confirmed they did and asked for a bit more information and didn't have a reason why nobody came to my house during the scheduled time but instead told me somebody could come out between 6:00-10:00 pm as the tech was out on an emergency call. I was told I would receive a courtesy call 30 minutes before the tech was going to arrive. Again, nobody called and nobody showed up. I am not sure what happened but am extremely disappointed in the lack of communication and professionalism from this company.

Natalie P.

11/03/2020 12:00:00 SA

Great experience! The scheduling office is kind and prompt. Love that you receive a text and phone call 30 minutes before the arrive. Ask for Mike! He's incredibly knowledgeable and thorough!

Michael S.

9/30/2022

Had some A/C questions and wasn't sure who to call or if any place would actually give me answers . So I googled and this place came up so I called and spoke to a Daniela who was extremely helpful and sweet and gave me some great suggestions. I will definitely be calling back to schedule service.

Chris E.

1/25/2022

Alex was on time for an annual furnace maintenance check. He is very knowledgeable with 12+ years of experience but with that being said he can explain the problem in layman's terms. Straight to the point with excellent customer service. He was very professional with his uniform and attitude. Was able to work along side with my crazy dogs as well. Would definitely recommend BEST AC Plumbing, ask for Alex!

Weldon B.

6/20/2021

Jason Lobo was the technician that serviced my air conditioning unit. Jason was very knowledgeable about his work and very professional. Jason explained the issues and repairs plus important tips on maintenance. My air conditioning unit was repaired with temperatures at 108 degrees. Highly recommend this company and Jason.

Shelly A.

4/15/2022

A stuffed up kitchen drain is the worst! The only thing that made this the pleasurable experience that it was, is due to Best Air Conditioning and Plumbing. I regret that I can only give them 5 stars. They are a treasure. Mike Scavetta, the technician that came out, could not have been more professional and personable. His attention to detail is spot on. He cleaned the drain from outside until it was sufficiently cleared. Very reasonable pricing. Kudos to this company, from the office staff to the technician. I will also post a review on the Nextdoor wesite.

Scott B.

8/18/2023

Should be called WORST Air Conditioning Service...

Bought a new AC unit which they were trying to high ball me. After discussing with the sales rep, we agreed to have a dapper added to my daughter's room. When they went to install the unit, they did not install the needed dapper. On top of that, they installed the unit in a direction different than my other unit so I can no longer use my side yard as they put it up almost against the wall. Made no sense. I had to call the company TWO Different times for them to come out and finish the job. On top of all that, they broke my drywall where the attic access is and despite them saying that they would fix it, they never did. Now the biggest complaint - they needed to do their final inspection and guess what? A day later, the system is not working. Called the company and they said they had nobody who could come out until a day later. Horrible company, wouldn't recommend to anybody.

Sandra a.

8/26/2019

BUYER BEWARE!!! Appointment for our company quoted $1845.00 and all it needed was a thermostat!! they are a RIP OFF COMPANY. The quote sheet was a blower that didn't even go to our system. So much for free diagnostic , oh its a company they said! I feel so ripped off by them glad we didn't go with them. BEWARE!!!

Bryan M.

12/10/2021 12:00:00 SA

Johnny is the man! Not just great customer service but overall genuine concern for customer. Highly recommended company

Charleston P.

9/30/2021

The worst thing happened last night with the neighbor knocking at my door at 5AM. Thought the baby was loud crying, nope. It was my garage gushing with water and my neighbor trying to be a Good Samaritan.
You know I'm on Yelp a lot. And when I caught my eye with BEST air conditioning and plumbing I saw the family oriented, courteous and most of all down to earth technicians!
I called the same day this monstrosity happened in the early morning. I was lucky enough to get an appointment right away even after business hours. I was connected with Mike. I was sent an email and picture of their agent as soon as I was confirmed and appointment.
Mike came at the beginning of the arrival window and was completely professional and a pleasure to work and chat with! Turns out he knew of my work based on the big posters in my garage. Almost forgot why he had to come in the first place I enjoyed his company so much!
Mike fixed the culligan soft water loop and bypass and checked my pressure and softener levels. He did all that faster than the expected time and my daughter even had time to make him a thank you card!
Thank you Mike and the team and Best Plumbing and Heating and Cooling, I will definitely be extending the business to my friends and colleagues and hope the very best for your success! Thank you!

Byron S.

06/05/2020 12:00:00 SA

We woke up on a Friday morning ready for our morning showers only to find that we had no hot water! New to town we had no plumber and had to rely on Yelp for a company with good reviews. That's how I found Best Air Conditioning and Plumbing. WOW! Michael Burr came out almost immediately and was fantastic. I have never had a nicer, more knowledgeable plumber who went out of his way to help us. He analyzed the problem, located the part and came back to install it. AND ON A FRIDAY! If you have a plumbing problem Best is the company to call.

Ryan C.

04/08/2021 12:00:00 SA

Highly recommended as an honest and hard working company.
I reached out as they are a Lennox Premier Dealer as my HVAC system has gone out. I wanted a 2nd opinion from the first company that came out. They were nice enough to do a no-charge 2nd opinion. Matt was my technician and he was amazing. He let me know what the issue was, how he believes it happened and what my best next steps were. His judgement matched that of the first company, and they both advised I should reach out to the original installer as the part that died would die again if the root cause (bad setup on vent pressure) was not resolved. He did give me a quote on replacing the bad part and I will be using them if I have to move forward with that!

Cathy S.

7/18/2021

I have a water filter installed in April by another company. The unit stop working in May from May to June. I made numerous attempts to have the owner of the company to come and fix or replace the unit. The contract was came with a three year warranty which they failed to honor. I finally decided to find another company to fix the unit. I was very lucky when I called Best Air Conditioning Plumbing Repair, they were able to send Mike out the same day. He was awesome he explained in detail why the unit was not working and due to the poor installation the damage was not fixable. He provide me my options. I chose to purchase a new unit which came with a warranty. I felt he and the company was honest so I would recommend them.

John K.

7/19/2021

First I would like to say my phone call was answered by Maranda. I would like to say she could hear the distress in my voice and she took total control of my situation and assured me she would do her best. Well she did that for sure. She was able to have a plumbing technician out same day. I just want to say thank you you did a fantastic job. Now for my technician Rene I can't say enough about him. He came in looked over the issue and 123 he had it repaired. He was a blessing in disguise. He was very knowledgeable, kind and listened which is hard to find in a repairman. I will definitely recommend to everyone. Again I want to say thank you to the whole team. John King. 07/19/2021

Moises A.

12/23/2021

I called BEST Air Conditioning Plumbing Repair due to problems with the heater in my household. They had one of their techs come out and inspect my problem within a few hours, free of charge. Khoder was very friendly and professional. He took his time to explain that my problem was with the flame sensor and inducer draft motor. He was patient and confirmed the parts that would need replacing more than once, since I'm not familiar with the terminology. He provided very useful information about the the parts, cost of repair, and recommended that we think about replacing the unit soon due to its age. I also received a follow up email with the estimate for the work that would need to be done. I can say it was a great experience overall and will be calling them back for my a/c and heating needs moving forward.

Carole K.

2/27/2022

If you want your HVAC unit repaired, I do not recommend Best Air Conditioning.
If you want a salesman to try to take your money, they would fit the bill.
I was told by one repair ( sales man), from Best, that my HVAC could not be repaired. It was dirty and old. Air blowers, might help, but they were not available anywhere. Maybe they will be back in the Spring. My only choice was to purchase a new $16,000 air conditioning unit. That's my best deal.
He left me holding my space heater, and did nothing for me at all.
I then called another repair company. As it turned out, my HVAC was in great condition, and the new repairman only had to fix one small thing. I now have heat. It is your choice to make,

Jenny G.

6/30/2023

I received a check in the mail for $19.95 with assurance I wouldn't have it pulled again. Again, the people who work for the company are great. I just don't agree with how they analyze problems telling you things need to be fixed. A fairly new home shouldn't need so much replaced/fixed. Second opinion is always good when it comes to their recommendations.

Dj M.

08/03/2022 12:00:00 SA

This is by far the best experience I've ever had with any type of repair/service company. Jason the technician, was extremely polite, down to Earth, knowledgeable, and professional. I thought I had an issue with my ac unit, but Jason thoughtfully explained and put to rest any concerns I had. The consultation was absolutely free, no gimmicks or silly business. This company exudes integrity, transparency, great business ethics and reliability. Will 100% do business with them again.

Jason H.

6/17/2021

What a great company! The customer service was exceptional from start to finish. Mike and Brendan really took care of us. Thanks guys....we really appreciate your work.

Joseph N.

8/13/2021

First off,
Let me tell you about Robert M. First off great person and guy!

I live in LA and my mom lives in Las Vegas alone, her AC took a dump during the summer. Robert went above and beyond!

My mom was only out of AC for 3 hours, granted we needed a new system.

But making my life less stressful made my life easy.

Thanks guys!

Wayne G.

7/24/2021

Super friendly folks quickly resolved why two of my roof top packaged units failed and fixed same day within 2 hours! Bravo!

Dean A.

03/09/2022 12:00:00 SA

Got my filtration system and water softner installed today. Mike and Brandon were extremely friendly and professional. I would recommend this company to anyone who needs their services.

Jessika C.

07/12/2021 12:00:00 SA

My a/c unit broke during the heat wave in Las Vegas I called out a tech from a different company that couldn't find any issue. The tech left and my unit stopped functioning again, I called several 24 hour emergency air repairs and no one could see me. I finally reached out to beat they had someone for me the next morning because they can hear the desperation in my voice. The tech Alex came out he was polite and quick to get to work he found the issue And went above and beyond in his job to make sure he fixed the issue and more and even helped me save money. So thank you Best and Alex honestly this Vegas heat is no joke.

Johnny V.

08/03/2021 12:00:00 SA

Khoder came out to look at the air conditioner that was acting up. He not only fixed it, but showed me every step he did. I've used BEST for my plumbing needs in the past and they were great and now they proved themselves with AC as well. The tech Khoder was professional, courteous and knew right what the problem was. Fixed it on the spot. I couldn't be more happy.

William G.

8/22/2022

During the pandemic I had a leaking problem with pipes under the kitchen sink. They were done in an hour. They tried to charge me 5k. They brought it down to 2K after going back and forth with them for two hours with the technician. I trusted them so i didn't look over their shoulder. They changed a valve outside and put a new hose and a fitting under the sink. I felt off - is this really worth 5k?! - I asked myself. In the process they put a square hole in my wall and didn't even tell me that they weren't going to patch it up, fine. In the course of 2021 and 2022, they kept leaving voice messages about a new promotion about doing some diagnostic on my AC unit. In august of 2022, I gave in. I made an appointment. I had to pull a grave shift (12am to 8am) Tech came at 9:30am-ish. So while the technician was doing his thing on the roof, I slept on the recliner in my living room. When I woke up, I told the technician, if you need me to get up so we can talk, lmk. Come to find out, the technician financed a 14,000 dollar loan/installment for my AC unit with my little brother. Not to mention my brother is fucking autistic and who didn't even make the call for them to come. The whole paper work was done at the dinner table while I was sleeping as the tech was being sneaky in front of me. How interesting. They were so inclined about the home owner being present but do some deal with my autistic brother behind my back. How cute. I told the technician my brothers autistic. He spoke with his manager to void the signature that my brother had signed off on. The technician comes back a few minutes later with another proposal on behalf of his manager like, we can drop it down from 14,000 to 12,000. WOW! Wait to put insult to injury. A week later, I noticed my AC stop being cold. How coincidental. Like seriously, it's summer time. HOW-COINCIDENTAL. Don't bother reaching out. You and your whole staff are professional con-artists.

Michael C.

8/26/2021

Had an issue with out AC and was recommended by a friend to use Best Air. Glad we did. The technician Chuck was very helpful throughout the process. He was knowledgeable and friendly. happy to say I found my go to technician in Vegas! Thanks chuck and best air conditioning and plumbing repair.

Mike L.

3/16/2018

Friendly Service, Prompt Communication, Good Pricing

I contacted Best Air for a quote for service through Yelp. I immediately received a phone call back from its customer service rep and set up an appointment for a quote to repair / replace my water heater and to inspect a leaking irrigation pipe. Although the rep specified that Best would charge me for the inspection of the irrigation pipe if I elected not to have it repaired, she quickly rescinded that statement when I told her to cancel the quote.

Michael contacted me the next day and let me know that when he would be arriving. When he arrived, he was very friendly and attentive to inspecting the water heater and telling me what needed to be replaced on the unit. I told him that I had a few other contractors scheduled, but I would make the decision after I spoke with the rest of them. After my last contractor appointment, I elected to go with Best because I liked Michael, the pricing was good (although not the best - The Cooling Company had the best pricing by far, but they were not available to do the repair when I needed it), and because it would pull the permit related to the replacement.

All in all, I would use Best again because I like Michael. He is friendly, honest, and worked diligently to replace my water heater and repair the irrigation pipe.

Jara P.

1/14/2022

Alex was fantastic. He came out for our annual heat safety inspection and gave us great tips to prolong the use of our heater for maximum efficiency. He also replaced our contactor. Thanks, Alex!

Kara C.

1/14/2021

This company replaced 2 tub P traps located under our concrete foundation in 1 day. This job was massive and I was very impressed at how quickly and efficiently they worked. Niko, brenden, and the crew were very professional, knowledgeable, and left our home as clean as possible after having to jackhammer through the foundation. Mike was very knowledgeable and honest in trying to get our pipes snaked, and jetted prior to having to resort to a total replacement. Mike even showed us the plumbing clogs with the camera after nothing g seemed to be working. We have a 58 year old home, with cast iron pipes, so they were very corroded and gross. The first company we had assess our problem of (molasses) slow draining tubs misdiagnosed our problem entirety, and tried convincing us to do a very expensive main line replacement which wouldn't have solved our issue. I am so glad we called Best for a second opinion. I can't say enough good things about this company, they really are best!

Ali B.

7/25/2021

OK MAJOR RED FLAGS WITH THIS COMPANY!! We had them out for a diagnostic to fix our A/C. We were told $6300 to replace a condensor, then $13,000 to replace the A/C all together. Something felt off as we had just replaced a unit in our previous house a mere 2years ago of the same size and similar issue that cost half that. This spurred our interest to get an alternate quote elsewhere. GUESS WHAT! It was a $30 switch that was broken and that is it. The new company charged us for diagnostic and the cost for switch only since it was a 5 minute repair and our unit is back up and running for pennies compared to BEST Air Conditioning. They also provided a quote for the same unit to replace for future/forward planning and they charge just under 8 grand for the unit inside and out, plus a nest thermostat.

BEST is either not knowledgeable or scam artists... either one is a great reason to stay away.

Darlene T.

05/05/2021 12:00:00 SA

Exactly 1 year ago today we had our first visit from Best AC and Plumbing. Our water heater died and they replaced it with a tankless model. We received a complimentary AC check-up. They pointed out potential issues based on the age and condition of the system. Well, the leaky compressor finally quit last week. They came out right away and worked with us to get a whole new system the next day! It included air duct cleaning. Brendan and Derrick were quick and friendly. They were done in a few hours. They even vacuumed the floors. We will definitely call Best with all our AC and plumbing needs.

Dustie M.

08/12/2021 12:00:00 SA

We had AC problems and of course, it was during what felt like the hottest week in the history of Vegas. Robert helped get us squared away very quickly and was very thorough with his explanation of the work being done. Great service, will definitely use again.

John K.

01/12/2022 12:00:00 SA

I called best air to have them come out to give me a quote for a new ac unit. They came out to the house in a timely manner and went over everything with me about my existing ac. They actually inspected my ac unit and took pictures to show me what they saw wrong. He also explained to me that my unit was actually the wrong size. I worked with Lex, he was great when I finally decided to switch the unit out he made it happen and 2 days later I had my new unit. Best air was on time and very professional. They also included duct cleaning with the new installation. I highly recommend them after many quotes, I decided to go with them you won't be disappointed. Highly recommend work with lex, if you have any questions or need some answers he'll take care of you. Here are some before and after pictures

Steven C.

03/03/2022 12:00:00 SA

No question about who to call for my plumbing issue, it was BEST AIR PLUMBING REPAIR. The tech to arrive was Sean; very professional, listened to my issue making it so easy to work with. Sean was so respectful of my home while fixing the problem. Best air plumbing repair provided the quickest response to handle my situation.
Thank you Best Air Plumbing Repair.
Steven Copple

Larry H.

08/05/2020 12:00:00 SA

My family was serviced by David (Air conditioning) and Mike (water plumbing). Both professionals exceed my expectations through their service for my home and built values through education. I wish I could afford the air conditioning replacement, but we opted for temporary repairs for the moment. I hope to upgrade out systems in the future when we are more financially stable, but I am convinced my family will utilize their service forever. Thank you for entering our homes with shoecovers and following COVID-19 protocols.

Jenny V.

7/23/2021

The best!! I totally recommend this company to anyone who doesn't want half jobs done done by other ac company's. From the person answering the phone calls to schedule to my technician Alex Valencia recommended 100%. Thank you Alex Valencia and Best Air conditioning plumbing repair. I forgot to mention they got Alex in just an hour after my call for service needs. Anyone who wants a job done right the first time call them.

Daniela M.

8/24/2017

I called Best late at night because my water heater broke, not only did they answer but to my surprise they were able to send someone out within an hour. They were very professional and knowledgeable. They pulled the permit and replaced my water heater also cleaned up after themselves without me having to ask them. I am extremely happy with the service they provided and will be using them again in the future!

Shawna F.

7/17/2022

Try to tip people off . Didn't want to try problem just pushing for new unit from the get go.

Agavni G.

3/25/2022

So we bought this house and for the first time today we turned on our AC and it wasn't working. Calling this company is the best thing I did they are so reliable so fast in responding super professional the technicians name is Eric I highly recommend him he's very knowledgeable professional friendly. A plus plus plus plus service. Thanks Eric

Stephany N.

09/08/2021 12:00:00 SA

Our upstairs a/c unit stopped working in the middle of the night, luckily we have a downstairs unit so we were able to get though the rest of the night. The next day we called Best and they were able to come out sooner than expected, we are so grateful for them...Chuck took the time to explain why our unit gave out. We appreciated the knowledge ! Definitely would recommend Best a/c and plumbing!

Adrian C.

11/30/2022

We have contstantly had wonderful experiences with them from a water heater change to ac conditioning replacements. We get consistent system checks to prepare for the winter cold and the summer heat to make sure that they are working correctly before the big weather changes. Sean is also very professional and we appreciate that we were able to be seen at a more convenient time.

Carmen O.

08/10/2021 12:00:00 SA

My husband called today and Best Air was able to come out the same day! Alex Valencia was our technician and he provided us with amazing service from the time he sent the text to the time he left!

Gary P.

2/19/2021

I moved into a 20 year old house in Sun City Anthem in April of 2020.
The house was a flip and everything is new inside the house.
In Feb of 2021 I received a Service Request postcard from a company called Best Air Conditioning and Plumbing offering a Water Heater flush and inspectionPlumbing at $49. A savings of $40.
Not knowing if my Water Heater had ever been flushed, I called and
Mike showed up at the schedule time after texting and a phone call to confirm his arrival time.
He was very polite and efficient.
He made me aware that I should consider a water softener and purification
system making me aware of the poor water quality in Clark County. With no pressure, he explained the pros and cons of several systems and I decided on one called Novo.
John arrived the next day at the scheduled time after texting and a phone call and installed the Novo system. I'm writing this a day after the installation and I can already taste the
quality and taste diffèrence. Good bye Bottled water.
I can certainly recommend Best Air Conditioning and Plumbing and their two representatives Mike and John. Quality and service is alive and well at Best.

Linyi J.

3/24/2020

Mike inspect our plumbing today with great and friendly service. I highly recommend Best air plumbing and repair!

Howard K.

04/01/2021 12:00:00 SA

I had an issue with my HVAC and Jason was sent over to check things out. He was 1) professional 2) knowledgeable and 2) courteous. Within a few minutes he zeroed in on the issue and repaired it! I will surely have him over again should the need arise.

Leidene H.

11/13/2022

Excellent job excellent follow up help!
Had issues bit were dealt with professionally and quickly! I recommend!

Devan E.

01/04/2023 12:00:00 SA

Dustin was a outstanding individual! Taking care of one rental property of mine at a time!
This time I had a water leak and Dustin pinpointed exactly where this was coming from and fixed it right away, oddly enough he noticed the pressure on my home was significantly high and reccomend A regulator swap out! Now my home is safe and secure! Thanks again Dustin!
I'll be referring you to all my friends and family in the area!

Continue to be the Best!

Mark M.

5/24/2021

We had a backup in our kitchen sink and our plumber Mike came out and was able to fix the issue in minutes. Our sink is back to normal and working the way it should. Thank you Best!!!

Jon D.

12/22/2021

We've had trouble with our heating system for the past two days. A quick google search led us to Best air conditioning and plumbing. We called at 11 and there was a technician at our house within two hours. Khoder was extremely professional, competent and was able to identify the problem and explain to us our options. I will be referring all of our neighbors in our cul de sac for future air conditioning and plumbing needs. Thank you!

R R.

5/29/2018

These guys were AWESOME! From the first, frantic my water heater is leaking all over the garage call, where the customer service person was so nice and professional, to Michael calling to give us an ETA, to Michael coming over (so quickly)to help us figure out what we needed, to Michael explaining to our landlord why we needed what we needed, to Michael and Dan replacing our dead unit with a brand spanking new one, up to code, leaving the work space spotless, and just being SO NICE -
WE COULD NOT BE HAPPIER OR MORE IMPRESSED!!!

Thank you, Best - you really are...BEST

Update: our disposal went out and kitchen pipes burst. Our landlord called out a handyman, and after they messed things up, James came out and fixed everything properly, promptly, and with the Best smile and service we are now accustomed to. Thanks again, Best!

Susan R.

12/20/2021

Excellent service! We had a furnace replacement, and everyone who came out was personable and professional. Great job. Definitely reccommend.

Athenna O.

08/06/2021 12:00:00 SA

Don't fall for their coupon free diagnosis. I schedule to have my AC check today because of their so called free diagnosis as advertised only to find out it is a trick. According to Crystal whom I spoke from their office that if after diagnosis and there is repair I have to pay $95 if no repair needed I still have to pay $95. At what sense a free diagnosis is about. I canceled my appointment right away.

Update: 8/10/2021
Miranda who is their Customer experience Director reached out to me and clarify thing out that it was just a misunderstanding and the free diagnosis coupon that I have should have been honored. I appreciate her honesty and it shows that they really care about their customer. She offered me to get our AC serviced free of charge but I already had our AC service with other company yesterday. With a gesture like this from a company making things right, I want to change my review from 1 star to 5 star.

Paul H.

2/27/2018

I am very satisfied with the products, installation and follow up. I replaced my water heater and upgraded my air conditioner. Installation was quick and efficient. What impressed me the most is the follow up, there was a strange noise and Best A/C and Plumbing came out and fixed this, it was unrelated to the product. VERY SATISFIED. I tip my hat to Raphael.

Pamela G.

7/28/2022

We have used BEST Air three times. Last year our unit went out and we were forced to get another one. Ugh! Not what you want to hear. Contacted them because we thought we had used them for a simple check up previously. They came out and had our unit replaced and running in a day. As everyone knows, in Vegas, the units always go out on the hottest day too.
Fast forward to this year, come back from vacation and the OTHER unit decides it too, would like to crossover to the dark side. Call BEST Air and out they come. Yep, you need yet another unit. Sigh...
We couldn't be mad though because both came with those house which are this point was 20 years old.
But wait there's more...Soon after they check our plumbing because we had a problem with pressure or something. They check our plumbing and so much wrong there they have to go in and fix plumbing in all bathrooms and garage
Thank goodness they checked the water softener because when they moved it, it literally disintegrated while they moved it. It was a mess!!
Another save by BEST Air.

I say all of this to say...they have been absolutely great for us. Every problem we have had has been fixed quickly and with no need for a call back to fix what was originally fixed. They can always fit you in, they guys like ALEJANDRO, BRANDON, JAMES, and FERNANDO are all very nice and professional often times leaving you their numbers for follow up questions.

My wallet is a lil lighter but my home is running perfectly. It's all about perspective. Thank you Best Air!

Kasey T.

12/02/2020 12:00:00 SA

From start to finish, the guys at BEST Air Conditioning Plumbing Repair gave us nothing but their BEST! Our home insurance sent another company over and they didn't seem to know what they were doing. We had just moved into our home (first time home owners on an older home) and already had a bad experience with a different company for a different repair. When they sent us the same company for our AC and water heater, my husband called, spoke to Dan and explained to him that we wanted a second opinion. He squeezed us in that same day to get someone to take a look. We got an email when Robert was on his way. He was very knowledgeable, professional and answered any questions we had. He took the time to go over all of our options, explained the costs, which ones were more energy efficient etc. We ended up financing an AC unit, water heater and even got a water purification system through them! Dan, Robert, Mike and the rest of the installation crew...we can't thank you enough! Hoping we won't need any repairs for a while, but if we do, we'll be calling you!

Silvia R.

02/06/2020 12:00:00 SA

I called into BEST to have my water heater looked at and I received the most amazing customer service. Haley is absolutely amazing and put me at ease right away. I thought I was going to be out of hot water for days but Haley reassured me that they were going to take care of me right away, and they did!! I am so thankful! Thank you so much BEST team. (:

Helen S.

08/05/2023 12:00:00 SA

Jessie serviced our home in Henderson...I have no words to thank him for his exemplary and honest work he did on our property...Thank you Jessie and Discount Air for all your good work! You have earned our business and our 5-star review and recommendations...

Jeff C.

03/11/2022 12:00:00 SA

I was having an A/C issue at my new house and my realtor referred me to BEST Air Conditioning Plumbing Repair. I had an amazing experience from the first call I made to their office. The representative was very professional and friendly on the phone and was able to get me an appointment for the following day. I received a phone call prior to the appointment letting me know the technician was on his way, and then later received a text message with a link that allowed me to see the technician's location so I knew how far away he was. The technician, Alex, was extremely knowledgeable and was able to quickly diagnosis the problem and correct it. My A/C unit is now working properly and it was so nice to have it fixed right away on the first visit. I highly recommend BEST Air Conditioning Plumbing!

Jennah C.

04/05/2022 12:00:00 SA

Mike came and cleared our drain within the time frame he said he expected to be here and quickly. He was professional, personable, and wanted to get us the best deal he could give us for the maintenance in our home. Thank you, Mike!

SheilaMarie A.

07/04/2018 12:00:00 SA

I was a bit skeptical because as a handy woman I wanted figure out the best and cheapest way to repair my air condition, so I did what any person does YouTube and pretend I'm an expert. However it was just too complicated for me to understand so called Best air condition and plumbing.

MATT was the hvac person who helped me. He was very courteous and knowledgeable. He was always open to answer my questions. I applaud him for working in this heat.

Thank you Matt for taking care of my ac . You the real MVP.

Andrew T.

8/20/2021

I don't really leave Yelp reviews but I was really happy with Best. Chuck was very professional and communicated everything very going on very well to me. Thanks again for getting my A/C running again.

Michael P.

3/16/2022

Alex was a great repair man, he was on time, very informative and kept a clean work space. I highly recommend this company as well as Alex. I also really liked the photographer the company sent of Alex so I knew who to look for when he arrived.

p m.

7/28/2020

This place is more expensive than I'm used to paying. $95 diagnostic fee, $200 to run a snake through a sink, $475 for hydro jet and $300 to use a camera, and this wasn't for a mainline stoppage. The plumber was very polite to his credit. I won't use them in the future. A bit of an up sell. Ultimately I only tried the snake which didn't work due to the building's configuration and not the fault of this plumber.

Reggie R.

11/27/2019

The service and feedback were commendable. They were punctual and professional. I'd recommend this company to anyone.

Troy F.

07/01/2021 12:00:00 SA

Matt was amazing. Gave me tons of information about the problem and the diagnosis. Pricing was clear and up front. It is obvious that Matt knows his stuff and Best AC clearly hires and trains top notch employees. I will definitely use Best AC & Plumbing repair again in the future.

Jo D.

8/22/2023

Water heater replacement $4200???
Don't think so. Bidenomics! Problem was actually a faulty breaker.

Tara A.

07/11/2021 12:00:00 SA

My AC went out on a Saturday in 117° outside temperatures. I called 4-5 companies for an emergency service, none of them would even consider coming to look until Monday. I called BEST and Samira was extremely helpful, she reached out to one of her techs to see if it could be looked at before thawing since it was building up ice. She came back on the line with me and squeezed me in for that night. Matt was the technician that came out, he was extremely knowledgeable and professional. I know we were squeezed in last minute, but he didn't act frustrated or like he was in a hurry at all. He took pictures of the unit in the attic and showed them to us as he was explaining the issue so we knew exactly what he was talking about and seeing. Unfortunately it needed a part ordered and he couldn't do that until Monday. He did everything he could to try to help tide us over until then, he just didn't have anything on his truck that could rig the motor to work. I am extremely grateful for these guys to actually come out same day, I will definitely be calling them in the future if needed (hopefully not )

Stephanie P.

8/25/2022

My air condition system felt like it was out of whack with some rooms very cold and others not cold at all. Jason came by in less than an hour after my initial call and diagnosed and fixed the homeowner caused (oops) error in no time. Very kind, considerate, and knowledgeable. So glad to have given BEST a try.

Casey H.

12/08/2019 12:00:00 SA

Cannot thank Clayton enough for his work!!! I accidentally flushed my engagement ring down the toilet and they were able to retrieve it for me without any cutting into floors or walls. Clayton was here and getting to work within an hour of my fiancé calling BEST AC Plumbing repair. Very professional, knowledgeable, and clean. 10/10 would recommend and will definitely be using BEST Air Conditioning Plumbing Repair for any future needs!

Malou C.

10/04/2021 12:00:00 SA

We have had a positive experience with this company particularly with Mike, their most experienced plumbing technician.

Sherry O.

11/06/2018 12:00:00 SA

I used plumbing and air conditioning services. They were prompt, courteous and professional. I highly recommend this company. I rarely give five stars but they are a five star organization from answering my call to providing repairs.

Annett C.

4/22/2022

Juston arrived for our annual Air Conditioning, Cool Club service. He arrived and finished within the scheduled appointment time. His friendly and professional demeanor inspired this recommendation.

Darlene O.

6/23/2022

We have used Best Air twice this year and both times it has been a pleasure working with technicians that are respectful, professional, and knowledgeable. First we had Levi come out for our plumbing issue and just recently Jason came for our AC maintenance service. Both Levi and Jason arrived promptly at the scheduled time. They were courteous and explained what needed to be done. We just moved into our home and Jason spent the time to educate us on our AC unit.
I recommend both Levi and Jason from Best Air for any HVAC and plumbing issues!

Emily P.

11/14/2019

I had a problem with my Heating and I looked at different companies and seen great reviews for BEST Air. I decided to call them and from the start they were so knowledgeable and said they can get someone to come check it out right away. Within maybe 20 minutes I received a call saying they are already on their way Which was pretty impressive.
The technician who came was Matt he was so professional and since I didn't understand the problem he went in detail and even showed me pictures of the problem and explained what I didn't understand and still was patient with all my questions. He said the problem with my heating was the furnace. It was fixed on the same day and it worked perfectly! What I liked was they told me the problem explained it in detail to me and it was fixed.
Thank you Matt! You're awesome!

Les K.

12/29/2020

Called Best Air Conditioning late on Monday morning after Christmas and had one of their service people out within 2 hours. Their service guy Jason Lobo was respectful of our concern to have a stranger in our house with Covid increasing. He wore his mask properly and also foot coverings. He did his work promptly and cleaned up after himself. Very impressed!

Nicholas S.

8/17/2021

Just like anyone else my A/C stopped working in the middle of the hot summer and it sucked! Chuck was one of the best technicians I've ever had help me! came by and was honest and upfront! Was able to fix the problem quick didn't have to go days without A/C!

Ask for chuck when you call this place! You won't regret it!

Rose N.

5/13/2021

Alex came out for the A/C tune up service. He did what was needed and didn't charge us for anything else. He was on time, polite and friendly. The kind of guy you'd love having not only as your repair tech, but a neighbor as well!
From the first phone call to Alex leaving our house all clean and neat, this was the best customer service I've experienced in years!

Kirk R.

6/20/2021

Pinhole leak in an overhead PEX pipe in the garage on a Sunday. Called Best and was connected with Mike S.
The good: Mike was friendly, professional and competent. The repair was completed quicker than I expected.
The not as good: Mike started to pitch me almost immediately about a water filtration system before verifying the reason I called.
The bad: For the amount of time spent on the actual repair, the price was very high. Yes, he did give me an estimate and I agreed to pay. The nature of the problem required an immediate fix so my options were limited. I feel that Bests' pricing took advantage of my bad situation especially given the time spent.
Final thoughts: If you need a good plumber give them a call but be ready for sticker shock.

Lorie W.

7/23/2021

Awesome and very reasonably priced services for $59. Had a clogged toilet and Brandon did a great job and showed up when he was scheduled. I would highly recommend! Thank you!

Dave L.

02/04/2022 12:00:00 SA

Alex came out from best air conditioning for a heating problem in the upstairs of my home. Alex appeared honest and straightforward and let me know exactly what it would cost. He went and got the part came back around one hour later and repaired the upstairs Heat. Signed up on the maintenance plan and cleaned the downstairs flame sensor on the downstairs heating unit as well.