Benjamin Franklin Plumbing Las Vegas

First off if I could give negative review I would. It costed me 840 dollars to take off the toilet and unclog it. And charged me 350 for a wax ring. I tried to email them when they asked how the experience was, but couldn't reply to the email . So hopefully this catches your eye. The guy acted like it was super difficult taking off the toilet, and all this but all these big plumber companies, work off of commission so they try to up sale you all this crap, and make it look hard work when all he needed to do was use a jogger snake . I know this because the company who just came out charged me 200 dollars because it happened again in my house, and this company got a Barbie head out of my toilet by using a jogger snake recently. And when Benjamin and Franklin decided to have to take off the toilet etc I don't mind paying the money , but they are up saleing you stuff you don't need be careful !! And all In all I'm happy because I learned a lot about plumbing and sketching these big companies are how they rip you off and all the installers work off commission not salary or hourly only commission makes 100 percent sense now . Again your company is a joke and I recommend don't use them and end up paying a crazy amount like i did that another company did it for 200 and said taking off the toilet is complete unnecessary 9/10 times.

Arrived within an hour. Mike, the technician was very professional. Excellent work. Fair price. This is who I will use in the future.

Ben Franklin plumbing scam- BF plumbing replaced 2 bath/shower shut off valves about 3 years ago. The new valves were Moen and I was told the product comes with a lifetime guarantee. Recently one of the valves became inoperable- stuck on. BF plumbing was called and came out in a timely fashion. The job was bid at $400. I thought that was high but it needed to get done as the water was shut off to the house. When handed the invoice it  had a total described as parts and labor with taxed charged on the total amount and no part number- 2 points to be aware of- the initial Moen replacement was sold with a lifetime guarantee yet I was charged for parts. When asking about that charge I was told to call Moen for reimbursement which I did. Moen needed a part number but the invoice didn't have a part number, just stated parts & labor. I called BF plumbing again and again for the part # with no response. Also, when parts and labor are  lumped together tax is calculated on the total meaning you are paying sales tax on labor. The part was less that $20- I paid sales tax of 8.75% on labor of $380 or approximately $33 more when billed this way on an already inflated estimate. Finally I got a call from the tech that did the job. When asking once again about the tax on labor and the need for a part number, I was told I had to talk with his supervisor and guess what, after more attempts never got a call back. There a reputable plumbing companies out there- BF plumbing isn't one of them-

I called them out to check my water heater they sent someone out that damaged my water heater charged me almost 300 dollars didn't fix it then said I needed to call cuz I potentially had a gas leak. They were called back out to fix the issue same day told me someone was coming when I called back they said no one ever was sent out even though she said that someone was the next day they sent the same guy for him to tell me then I needed a brand new water heater. When I called for a refund for the part I didn't need I was told a supervisor would reach out to me and no one did. Completely unprofessional they take money from people and don't fix the issue just make it worse.

We had a tech come out and actually steal the sticker off of our water heater because we had a ten year warranty, so naturally we tried to contact the supervisor leaving voicemail after voicemail after voicemail until a month had passed and he amazingly answered. We explained the situation and he said he couldn't do anything because that tech had quit and actually accused us of staging the whole situation:) Obviously that was infuriating but to top it off he said that it wasn't his responsibility because the tech didn't work for him anymore. Now, I'm sure I'm not crazy but when a tech steals something in the timeframe that they're hired by a company, that makes it the company's responsibility. And now our water heater needs replacing not even one year later and guess what? NO WARRANTY!!! So it's going to be over $2,500 when the new tech said it wouldn't have costed anything with the warranty.  Anyway, I tried to call and John said there's no supervisor in on weekends (maybe) but he kept trying to get me to leave a message and hang up so I guess starting this weekend they'll be getting calls, emails, and I might even go down there because this is ridiculous. Keep in mind I'm a minor and my mom is the one suffering for this, so hopefully someone from Benjamin Franklin sees this and gets concerned that this MIGHT be bad business. Maybe I'll even get a call back, who knows?

If you want to find the BEST plumber in the Valley, look no further than this review because I found the best! Our hot water tank that is in the garage ruptured and water poured out all over the garage, into the laundry room, and an interior wall and carpet. Damage to drywall, paint and carpet is extensive. Benjamin Franklin sent two plumbers in an hour. Lead supervisor Joe Hairston and plumbing technician George Valdez were TERRIFIC! They took care of everything and had new water tank installed and water back on in about 5 hours. They arranged restoration company to come and evaluate and their crew is here now . We can not express how pleased and grateful we are for the professional service they provided.

Devon from Benjamin Franklin Plumbing just left my home & what a pleasant young man he was.  Knowledgeable,  polite, friendly & HONEST. If i ever need a plumber again i am calling Benjamin Franklin & requesting Devon!!!

I would recommend Benjamin Franklin to anybody. They came on short notice and did good work. George is an excellent plumber. He continued to work while I went to the ATM lol. My sink is fixed no leaks and I am happy. Thank you guys and thank you George.

BF sent Kevin out to do a flush on our hot water heater. He asked us at the door about a rod replacement. The next thing I know after hearing him bumping around in the garage is that we have a broken rod that will cost us $300 and we might have to purchase a new heater. I told him to leave. I took pictures of the pipe he pulled out of the wall to send to BF with my complaint to find someone to repair the damage he had done. They sent Mark out who explained that we needed a new coil rod, repaired the pipe that was pulled from the wall and some additional benefits to us. He completed everything in less than 30 minutes.

Will not hesitate to call them again if needed..........on time.......knowledgeable.......honest and no upsells........Am very impressed..........do not hesitate to call them!

Devon from Benjamin Franklin Plumbing came to my house to perform an inspection of my hot water heater.  I can't say enough how pleased I was with his thoroughness.  Not only did he flush my hot water heater, he did the best job of flushing it I've ever had (and I've had several).  Plus, he flushed the water lines throughout the house.  He also inspected our clothes washer hoses as well as all the water valves throughout the house.  He could have told me that I needed to replace all of them.  Instead he said the hoses and the fittings were in fine shape and didn't need to be replaced.  I really appreciated his honesty.  I think I've finally found the plumbing company I've been looking for.

We got a card in the mail from One Hour A/C. They did a great job and didn't do the usual push for upgrading the A/C furnace systems that other vendors have done in the past, (Even though the systems are relatively new.)  Then!!! They provided a free water heater flush.  We have a heater that is supposed to self clean,  but this was a great service from their partner Benjamin Franklin plumbing.   Their representative, Mitchell,  was very professional and thorough.

They were hired to put in a water filtration system and the plumber only brought one of the two filters needed. He left the job half completed and said that he would be back the next day to finish it.
Ten days later the job is still not done even though he was paid in full. The only number I get is to a call center where all I get is the run around. I am going to have file a complaint with the state contractors board to get a simple job done

We called Benjamin Franklin plumbing for a leak in our pipe in our upstairs master bathroom. That day, Luis came out and started to fix our shower, and right off the bat, he made a GIANT completely jagged and horrendous hole in our 8 month olds' room, as seen in the picture. He also made 2 huge holes in the ceiling of our garage that, come to find out weren't necessary. That night, we turn on our shower and the diverter was working incorrectly, and there were metal shards from the soldering all over our bath tub and floor. When he had left our house, I received a message saying Luis had clocked out of the job 2 hours before he had actually left, and when he did leave, he gave me a business card for his own SIDE job for plumbing, which I have come to find out is a big no-no. He also left his ladders, and a huge mess of drywall and rubble in our house and garage. Now, we were young homeowners, this is our first home. We don't know the first thing about plumbing, which is why we hired, what we thought, was a preofessional company. Luis worded his way around us and he ended up charging us under the table and having us buy our OWN hardware to finish the job. Which, yes I realize now, I shouldn't have been so blindly trustworthy or naive. But like I said, I was putting my trust into a professional company. The company then sent out their Field Supervisor, Jason, to correct the job. Jason was great. Professional, quick, and did the job right. He is the ONLY REASON this review deserves one star. Since his visit to correct what Luis had hacked, we were told by Tim that we would be getting issued a full refund for what Luis had done, and for our inconveniences DAYS before Christmas (this was going on for a WEEK). After not seeing it in the mail, I reached out to Tim and asked what may have been taking so long. I got a reply from him (after him telling me We have put in the paperwork to refund you the money he took from you. We hope to have that to you soon. My finance department is working on that for you now. ((verbatim) saying that he reviewed my file and I was not fit to receive a refund, basically stating that it was MY FAULT for what HIS hack job employee had done!!!! He then followed that with telling me how grateful I should be for them extending a 2-year warranty to me for the work Jason did. In my opinion, that is what a company SHOULD do at the very least. His you're welcome attitude and his blatant unprofessionalism in back-tracking his words is appalling and completely disgusting.

Mike was very efficient and knowledgeable.
I received a postcard by mail. For $19 flush. He let us know that our WH is 13 yrs old when they only last 7 to 10 years. And we should start thinking of replacing it. Plus some other information.
We never felt pressured to buy any other service. In the end this is a great deal the post card says tell a friend. So I don't see why you all can't use the same sell price of $19 today is 6/15/16. ( ONLY THE 1st 25 CALLERS GET THE SELL PRICE OF $19 )

I was referred to Benjamin Franklin Plumbing from a friend and what a blessing that was, 1st they answered the phone (would think no biggie however I had called two other companies and left messages and luckily no return phone call).  Devon was at my house within 2 hours just as they indicated.  I had a broken pipe in the wall, he knew exactly what to do, he was friendly, knowledgeable explained everything to me and I could not be happier, a new customer for sure, I have already referred them to a friend.  I would definitely recommend Benjamin Franklin Plumbing and would request Devon every time.

Carol C

They were recommended by their sister company ONE HOUR HEAT AND AIRCONDITIONG CO. And had an appointment set up twice but did not make it on both. 2 of my off days wasted (Wednesday march 22 and today Wednesday march 29) did not have the courtesy to call me back and let me know what's happening, had to call myself and ask. Very bad and unprofessional.... 0 star

I called Benjamin Franklin because they installed a new water heater about 6 years ago replacing the old one that lasted 13 years.  Yes, I am on my 3rd water heater in my house in 20 years.  That being said this is my story.  My husband and I were on date night when our son called to say there was no hot water.  We called Benjamin Franklin the very next morning January 15, 2019.  Michael came out and found that the water heater had been leaking for some time causing thousands of dollars in damages.   He said it needed to be replaced and that the warranty expired last year.  It is the middle of January and its cold and I have my 70 year old mother living with us and our 3 year old grandson not to mention me, my husband our son and our other grandson.  Michael was very nice and that is the only reason I'm giving the 1 star, but I felt like I had to make a decision right then and there considering the circumstances.   I was charged $2367.43 and I felt like I didn't have a choice or time to consider other alternatives.  After they installed the new water heater, I posted it on social media and immediately got replies saying how I got ripped off because a new water heater only costs like $800 at Home Depot and I got totally over charged.   I then call BF back on January 22, 2019 and I spoke to the manager Matt, I explained to him how I felt about the entire situation, and that I felt taken advantage of.  He was very understanding or so I thought and offered to refund $600+ back to me.  That never happened!!
 I called back 3 weeks ago and talked to Matt and he was surprised that I had not received my refund yet and said he would get in contact with corporate and get back to me.  I have not heard from Matt since and he will not take my calls or return my calls.  He is liar and a cheat!!  
I will never do business with them again!!!!

Devon came out today to replace my water heater for me. He was very helpful in helping me understand how it all worked. He made sure I knew how to lite the pilot.

This was a year and a half ago. If you cared about your reputation someone would have reviewed comments a long time ago.

A second chance??? Did you not see that a had numerous appointments and made numerous calls, most with no response??? I gave you more than enough chances!!!!

I would NEVER use or recommend your company and have stopped using One Hour Air because of your sad company!!

Called Benjamin Franklin Plumbing for a water heater flush.(We had received a post card promoting the flush for only $19 and thought it was a great deal.)The representative, named Matt, promptly arrived at the said time.  He was very polite and worked efficiently.  We would definitely consider using their services in the future.

I've been wanting a water softener for a while and was referred to Benjamin Franklin Plumbing. Joe arrived and gave the estimate and went to get the appliance. Bill A. did the installation and set up.  He even went so far as to flush the water heater so soft water would be available immediately. Both have an exceptional work ethic. We appreciate the excellent customer service not always provided by some vendors. So thanks guys for a job well-done! If someone asks, we'll be happy to give a referral.

George with Ben Franklin Plumbing was fantastic!  Knew what he was talking about and fixed our water pressure issue in no time!  We are selling our home and relocating across the county so it's a stressful time and having issues come up on our homes buyers inspection was unexpected and stressful but the service from this company really helped my stress level come back down to earth.  100% recommend!

We had a hot water heater installed by BF in Oct. 2016.  Professional all the way.  We bought a 26 yr old home 1/2016 and had many updates/fixes to do.  By Oct. we figured we better flush the hot water tank.  Turns out it was too old, previously had leaked and caused water damage to the surrounding wall and into the laundry room sink cabinet, and to top it off was too small for our house at 40 gallons.  Nick and Mike were the tech's who helped us remedy the situation and replaced our tank with the proper 50 gallon size.  Mike also installed full house Pentair water filters on the other side of the garage which we have enjoyed tremendously.

In the last two years, Mike has been back a few times; to flush the tank or fix any small issues we had come up unexpectedly.  Mike is a real pro: efficient, extremely knowledgeable, friendly, pleasant and helpful as he can be.

We know if we have any issues with our BF installs that Mike is a phone call away.  In fact, yesterday we had a need for a visit, I called BF around 2pm, and Mike was here by 4pm.  Same day??  That rarely happens.

That, is quite comforting in the world of home repair/plumbing!  

We recommend Benjamin Franklin/Mike as a high quality affordable plumbing service that provides superb work and backs it up [definitely no pun intended!].

I'm not a handyman by any stretch and every time I need someone to come out and do something with the house, it seems there's always something a bit shady or odd with whats going on.  That is definitely not the case with Mike C from Benjamin Franklin Plumbing.  It's apparent he really knows his stuff and is very great at explaining things to me so that I understand.  Overall he just seems like a very honest guy who's opinion I trust.

Called for an emergency.  They were quick, courteous and efficient.  Devon was the best!!!

Devon did shower repair for our mid century house.  It was not a typical repair, and many unexpected conditions were thrown at him.  He was a true professional, and his humor did not hurt in the whole process.  Highly appreciated his effort.

Just had Mike over (great guy) to repair a freak leak from sink they installed almost a year ago. Fixed it quick! And covered under warranty. I have used B F for several things.. like a Water Heater... I have never been disappointed!! I highly recommend them...

Joe at Benjamin Franklin Plumbing was awesome! I had a leak pop up recently on the main line at my house, and when the home warranty wouldn't pay to fix it, i reached out to Joe. When he showed up he was very professional and had great customer service and was understanding of the issues we were facing. Once he diagnosed the problem, he and his team we very quick and efficient at getting the problem resolved. They had the whole job done within a day and i couldn't be happier with the result. The service was A1 and I would recommend anyone with any plumbing issues to contact them first. You wont be disappointed.

Outstanding. Truthfull and honest. Not pushy, gave, friendly, suggestions / recommendations.