Dan B.
09/02/2016 12:00:00 SA
My initial call went in on October 5, 2015. I finally got a quote for my issues on September 1, 2016. On multiple occasions, Mel dropped the ball (his words, on three separate occasions) with communication and following through on appointment dates. I gave him the benefit of the doubt many, many times, hoping I could help a neighbor out with his local business. He offered unreasonable prices for both parts and labor, weaseling out of a Groupon tune-up voucher by falsely claiming my toilet shut-off valve was not in good condition. He made no effort to redeem himself or his business beyond a half-hearted apology in a text message. Despite all the struggles, I am not angry with him because he seems like he is probably a nice man; he is just not a reliable professional. I am disappointed in the quality of his professionalism, pricing, responsiveness, and punctuality.
