Razor Rooter

If you ever need plumbing work done, DO NOT use Razor Rooter. Earlier this year my wife and I were having trouble with our KC home's sewer system backing up into the basement. We asked Razor Rooter to come check out the problem and see if they could fix it. They sent a technician, who snaked the drain and then left. All was well for about two weeks, but then the sewer drain started backing up into the basement again. We called them again, and they sent another technician to come out and snake the drain again. This time, it was just a few hours before the drain was backing up yet again. We called and had the same technician come back a third time. He snaked the drain and left; a few days later the sewer was backed up yet again.

We called multiple times to speak to a manager, but each time the owner just so happened to be out of the office and unable to take our call. So we contacted a different company; they promptly sent out a technician who quickly and accurately diagnosed the real problem with why our system had been backing up in the first place (something Razor Rooter neglected to tell us). Within a matter of days the other company had repaired our system, and we've had no other problems since then. My wife called Razor Rooter and asked for our money back.

Weeks later we received a letter from Razor Rooter's owner--riddled with spelling errors--claiming that because we had gone with a different company rather than continue to do business with Razor Rooter while their job with us was under warranty, they did not believe we were not entitled to a refund, and that therefore we would not be getting our money back. How many chances should a company receive before the customer is within their right to ask for their money back? Obviously three failed attempts were not enough to warrant a refund--perhaps four would have done the trick? Five?

Furious, I called the company's office as soon as I read the letter. When someone finally answered my call, the first thing I heard on the other end of the line was the accusation, You brown-noser!

It took me off guard. Excuse me? I asked.

You dirty brown-noser!

I paused and thought for a second, confused. Could I speak to your manager, please? I asked. The administrator on the other end of the line quickly realized what had happened--she had mistaken me for one of their technicians with whom she apparently had a running joke. I was not amused. She told me that the owner was--surprise, surprise!--out of the office and unable to take our call. I vented my frustration for at least five minutes before hanging up.

Our last-ditch effort was to report them to the Better Business Bureau, but because it boiled down to a he said/she said situation, the BBB was unable to do anything. So this is our last recourse: utilizing social media to let everyone to what a horrible company Razor Rooter is, how they swindled us out of our money, and how consistently unprofessional their handling of the situation has been. If you want a quality plumbing company that offers timely and courteous customer service, DO NOT call Razor Rooter.

Wow! I love this company! I had standing water in my kitchen and couldn't find the source. It took this fabulous and friendly company 10 minutes to arrive with a very competent serviceman.
My problem was diagnosed, treated and solved within an hour. Plus the price was right!
Will use forever!

Justin was awesome. I called mid afternoon today...he came about 6:30, no extra fee for after hours since I called during day. $126 dollars to snake my kitchen sink that was backing up into bathroom sink. Plus he found a ring I needed under bathroom sink and added that for free...and wondered why my toilet was running, so he opens tank and bent the metal arm in place. $10 bucks off for having the magnet. He explained everything he was doing and was nice and neat. Thanks!

Charged just about $130 and several others quoted higher. I called them on today's date and they came out the same day. They were fast and respectful!! Had the issue fixed in about 15 minutes. They also cleaned up any mess they made. I'm extremely happy with Razor Rooter. I hope I never need them again, but I'd give them business again if I did.

The young lady I talked to was so nice and kind and very professional, even when I called her the second time, because I was freaking out.  It was yesterday, Sunday, and others I had called were rude and one even said, Do you know it's Sunday.  The website had said 24/7.  I called her back and she hung up on me.  Anyway, back to Razor Rooter.  The young man who came out and very personable, very chatty.  He explained what he was doing as he was working, gave my son helpful hints, just very informative.  So impressed with this business.

We would not recommend this company to anyone.  They charged us $55 for an unnecessary service and refuse to take the charge off.  Mind you, this is during a global pandemic when most don't have an extra $55 to waste.  We had a service tech come to our home to unclog our main line.  He couldn't find the main line drain, so he charged us to pull the toilet out. We had a real plumber out shortly after Razor Rooter and he immediately found the drain in our garage, which is apparently a pretty common place for one of these.  After their plumber left, none of our issues were resolved.  I wish I would've taken the time to read all of their reviews.  It seems odd they are either really good or really bad.  Our final bill was over $200 and they did NOT come out the same day or provide the prices or service these other reviews mention.

My wife called them to have our tub drain unclogged and was quoted at 130.00 for 100' snake service on drains. And extra fees for beyond that 100'. Which sounded reasonable and we were assured that most homes never really needed any extra snaking last the 100'. The guy gets here. He was a nice guy. Told me he couldn't put a snake down the drain because of the type of drain spout that was installed. (No other plumber has had a problem snaking it). So I show him the basement where everything is. He told me I should put a drain clean out so when/if he comes back, he can get to it easier and have it done in 20 min. He also told me he only had 30' of snake.......(Why tell people they get 100' of snaking but only carry 30'). So he fought eight the pipes to get them open. He gets the drain cleaned... but a ton of water all over the floor. Our basement is unfinished and we are not unfamiliar with a little standing water in the coroner after a rain but to have standing water because of pipe unclogging.

After all that. He fills out the ticket and charges an extra $100 dollars for extra effort of having to go through the pipes in the basement. Left the garage side door wide open when he left and the gate to our yard as well. Irritating because I had the dogs in the bedroom and they were barking through the door at him as he walked by. He apparently had no regard for other people's home in terms of letting all the bugs, mice and who knows what else in our house. Let alone heating and cooling.  

Would not recommend this company.

Update: some of our stuff in the basement has been ruined and is being thrown away. A folding chair and Christmas ornaments primarily. Simple things to most people but when they contain memories it's still significant.

Bob Hamilton came first to try and unclog the drain and somehow made it worse. They claimed there was concrete in the drain and quoted me $15,000 to replace the pipes! I called Razor Rooter and they were out within two days (we're in a polar vortex when this is happening, so understandably they will be busy). Josh was dispatched first thing in the morning to my house and cleared the pipe in just 30 minutes. He also claims that it was just roots, not cement.

Josh was very professional, showed up when he said he would, and is clearly knowledgeable about his trade. He answered all my questions simply enough for me to understand and explained the situation using analogies that helped everything make sense to me.

Overall, I am highly satisfied with the results and services provided. Josh not only cleared the pipes, but cleared the stress that came with it. I would have given 5 stars if they cleaned up the sewage, but Josh told me I can wash it back down the drain. Understandably, cleanup is not their job, but, luckily, there isn't that much to clean up in my case and it will be super easy.

Bob charged me $350, Razor Rooter was less than half that. Bob refused to come back out to finish the job, Razor Rooter warrantied the work for 90 days. Never use Bob Hamilton.

Josh was a fantastic serviceman and showed attention to detail, cleaning up beyond our expectations after clearing our clogged (and disgusting) kitchen sink drain.  We couldn't be happier with the service we received.   Thank You!!

I have lots of rental properties & razor rooter has damaged more then one by incompetence. One Saturday I called in a service call and apparently they don't staff plumbers on the weekend so the entire hardwood floor was ruined costing me $1300. Additionally I had a unit they serviced & damaged my counter tops - carpet & left a mess for my tenants ... $1000 worth of damage to my unit and didn't properly fix this issue & we've been arguing over a $500 bill for months now as they feel they are somehow entitled even though damage was done & work not complete. NEVER USE THIS COMPANY! The owner Mark was also very derogatory to me on the phone and hung up. None of my issues were resolved and I ended up hiring to have issues fixed they created.  They were so bad my tenants did not even want them back in the property.

Razor Rooter only charged me $120 for a job Roto Rooter wanted to charge me $379 for. They were fast, courteous, professional and they got the job done right. I will definitely be using them again.

Came out on Sunday night of Memorial Day weekend when we had all that rain and only charged about $100 to look at and clear basement drains.

Our kitchen sink quit draining on a Sunday morning.  Beginning Monday I began looking for a plumber after all my attempts to fix it failed.  After calling two other companies and having them call and want to reschedule for the next day at the time they were supposed to be at my house, I called Razor Rooter.  They showed up on time, were quick, clean, courteous, helped me understand what happened, why it happened, and how to prevent it from happening again.  From now on, they will be the only ones I call!

Search for this name on Yelp and see my long review
Do that before you call the classic name firms
No I'm not in any way associated with them