R-Mech Heating Cooling & Plumbing

Scheduled an appointment for AC service.  They would not come out on a
weekend, so I made sure to move my schedule around, took off from work,
and was able to set an appointment.  They called me *6 hours* before the
appointment to see if I could change my time, which I could not.  (I
had already moved too many things around to be able to do anything about
it.)  They then said that they would then come at the later end of the
original agreed upon time.  Waited until the last minute, then they
called me again, basically just saying that they would not be coming out
that day.  When I inquired further, I basically got a tough, that's
how it is speech from the person on the phone. Thanks for wasting my time.

Terrible, horrible service, and will not be using them in the future.

I interviewed four companies for the replacement of my 30 year old HVAC and hot water heater. R-Mech was not the highest or the lowest but they were the most interested in what our needs were.  They were respectful of our ideas for high efficiency and, after a ton of measurements, offered a few really good suggestions. What really separate them from the pack was respect, not just conversation but in action. Of the four companies, they were the only one who bothered to cover their boots when they came in. The others tromped down my carpeted halls with muddy boots and never even thought about it. That consideration carried over to the job. They showed up on time, cleaned up after themselves, were polite, and professional. We will use them again.

We had used R Mechanical for at least 10 years. They installed a water heater, a garbage disposal, changed out lines to the washing machine, installed a water line for the refrigerator, replaced a faucet in the bathroom, and a faucet in the kitchen. We won't use them again despite several previous positive experiences. Their customer service is now poor, their service has gone downhill, and they are completely overpriced.

They wanted to charge nearly $700 for installing a new toilet (we were purchasing a new one ourselves), charging separately for replacing the shut-off valve for the toilet, and replacing the faucet in the bathroom. We asked for the quote when we scheduled an appointment for a plumber to come to the residence regarding the waterline. The hole in the foundation surrounding the water line leaking some water, presumably had lost sealant. We thought it might need to be resealed. The plumber wasted a trip to the residence over this issue because it had nothing to do with the waterline, so we thought we would have him at least address something while at the residence. I clearly explained the issue over the phone to Liz 3X. I stated it wasn't the waterline, it was coming in from the hole after a large deluge of rain and had stopped coming in as soon as the rain stopped. Liz still documented it as a leaky water line. . .

We waited for the quote in writing for nearly a week. It never came to my e-mail address. I wrote them on their website a few days later when we still had not received a quote, and I didn't hear back from them. I finally left a message and received a callback. Apparently they had an e-mail on file that is over 6 years old. They never bothered to verify the e-mail address at the residence prior to sending the quote out. And, despite changing the e-mail address with Brooke over the phone and calling them 2X, I still don't have the quote in writing. I finally just had her quote me over the phone.

Prior to this, I called them about hail damage to our r&r raincap that covers the furnace vent. Liz tried to refer me to a roofing company despite explaining to her that heating and ventilation companies are trained to replace these, specifically because if you push them down too far, which a roofer could do due to lack of proper training; it can cause carbon monoxide poisoning. This comes straight from a roofing company that instructed me to call an HVAC company. I only called them because our normal HVAC tech can't climb on a roof due to a disability and his father, the owner, is too old to climb on a roof.

When we remodeled our kitchen about 2 years ago, they installed a new faucet and reconnected our garbage disposal and replaced a bit of plumbing that the plumber claimed needed to be replaced under the sink. It cost us nearly $700. We recently found out it would have cost less than $400 elsewhere. The technician that came to the residence was also less than desirable. . .

When the water heater was installed about 10 years ago, there were problems (e.g. drywall damage when moving the old unit up the stairs), but we let it go and had several positive experiences following the incident, specifically with their plumber Adam. But the recent issues are so egregious that we won't ever use them again.

They are also terrible about getting receipts to customers. Receipts are important for records, especially if selling a house in the future.

After the last problem, I texted our electrician and asked for a referral elsewhere because we trust his judgment. We are glad we did it. Won't use them again.

I called them to unclog my drain in my sink basin in the kitchen. The Tech who showed up claimed our main drain line was clogged despite me telling him the bathroom drains all worked fine and drained quickly. Then he said he needed a camera, which he did not have with him. He stated he might have to tear up the concrete floor in the basement costing 8 thousand dollars. By this time, I knew I had to pay him to just get them out of my house. He wanted 79 dollars which I gladly paid to get them out of my house. I went to Ace Hardware and bought a small hand auger for 25 dollars and ran it down the sink drain only to discover a clogged p-trap under the sink. 8,000 dollars vs. 25 bucks. Run as fast as you can from this company as they are in my opinion dishonest. They used to be known as a good company but not anymore!

Outstanding service. James went above and beyond to fix our issue on our tankless water heater . Highly recommended.

I was referred to R-Mech by a friend who had just recently had some work done on her ac. I see why she raves about their quality of work and professionalism. The technicians that came did a great job. Very competitive price, came on time, worked efficiently and charged what we had agreed to. I will be sure to spread the word.

Brad fixed our air conditioning! He repaired the AC, cleaned it, then discussed new Air Conditioners with my grandfather and I (the current one is quite old and like to fail every year). Above and beyond just a regular repairman.

I plugged up my kitchen line using the garbage disposal.  Called at 10pm and they sent a great guy out.  I've got an older house from the 20s and it took a fair amount of snaking but they got me back up and running by 1am for the $170 they quoted me over the phone.  Great service from beginning to end.  They gave me some advice on how to prevent it from happening again.

We have used this company twice they installed a new furnace in our rental
Property at half the cost of the big advertised names and when our home furnace went out last week they fixed it for a-great  price and DID NOT try to up sell us a new furnace  I think they are an honest and reputable company Cary Hall

One word: fantastic!! The best Kansas City A/C guys to call anytime. We have never found such an excellent company that makes itself available 24/7 when the a/c has issues and outside temp is in the 90's! Very professional service.

I had a very slow main drain from the kitchen/laundry area and thought it might be a problem where it tied into the main sewer drain. R-Mech was running a promotion for cleaning the main sewer line. The day before the service, they sent me a confirmation with a picture of the tech which was a  nice touch to ally any  fears of who would show up at the door. The technician was very personable and got right to work. He found that because of the age of the plumbing, the drain pipe size was too small for his camera to go down, but he had the right machine to run down that size of pipe. Because of the way the clean-out plug was located, he struggled to get the snake into the system, but didn't give up until he finally got it into the pipe. He found the area of the clog, and not only cleaned that section, but did the remaining pipe all the way to the main line just to be sure. He explained to me exactly what caused the drain to run slow, and how to maintain and fix it in the future. He put everything back the way it was and left the area cleaner than it was to start with. Overall, great guy - knowledgeable, efficient and personable. Great guys to work with.

We had a horrendous experience with this company.  R-Mech installed a new furnace in our home in 2015.  In 2016, our A/C went out.  Naturally, the first company we called to see about getting a new A/C was R-Mech.  Unfortunately they were unable to get there for two weeks.  Being that it was July when this was happening, we couldn't wait that long, so we hired another company to install a new A/C for us.  While this was unfortunate that they could not get our A/C installed for that long, I understand in the middle of the summer they are busy, and this has NOTHING to do with the poor review.

Fast forward to summer 2017, and our A/C has a problem.  Naturally, I call the company that installed our A/C (not R-Mech) to come take a look at it.  The tech from the other company tested our capacitor, which he said was in good shape, and then stated the problem was that the fan motor on the furnace was not functioning properly, which was causing the A/C not to work.  He stated that because the furnace was so new, it should be covered by the warranty, and recommended that I contact R-Mech, who had installed the furnace, to get it taken care under warranty.

So upon the other tech's recommendation, I contact R-Mech and explain that the furnace fan motor appears to be broken, and they have a tech sent out.  Our tech was named Jake, and our experience with him was awful.  He walked into our furnace room and immediately informed me that the warranty on our furnace was void since the furnace had been opened (by this he means that the screws were taken out of the cover plate on the furnace).  Remember, it was another certified HVAC tech that opened the furnace and diagnosed the fan motor was broken.  So he informed me that I'd have to pay full price for the part and the labor to install it.  I explained to him that it was another HVAC tech that had opened the furnace, but he said that the warranty was still void. He called his boss (I think his name was Josh) and let me speak to him, because I refused to agree that the warranty had been void.  After explaining the situation to him, Josh said that they would in fact warranty the part, and my only cost would be the labor.

When a part is warrantied, the manufacturer replaces the part for free.  So to Jake and R-Mech, it shouldn't matter whether it is the customer or the manufacturer who is paying for the part.  They make their money via the labor and service call charge.  So why would Jake not do everything in his power to get the part warrantied in this situation?  The only logical explanation that I can think of was that they were attempting to charge me for the part, which they would then warranty and get supplied a replacement by the manufacturer for free, so essentially they'd be charging me for a $500 part that they got for free because they warrantied it, hence increasing their profit by $500.

Fortunately after speaking with Josh, they agreed the part was covered by warranty.

We were scheduled to be out of town the day that R-Mech was able to come and replace the part.  Jake knew this, and I also told him that my Mother-In-Law had offered to stay at our house and we'd leave her a check to pay him with.  The day before the work was scheduled to be done (and the day that my wife and I were leaving town), Jake called me and stated that he had availability later in the day, and he thought he could get the work done that day.  I was thrilled that we could get this taken care of a day early, but we were still going to be out of town.  My Mother-In-Law then graciously said she could come over a day early so the repairs could get done as quickly as possible, and we'd have A/C again.  So Jake came and got the part replaced and called me to tell me the total charges for the labor to install the new fan motor.  The charge was about $75 higher than what we had previously discussed, and when I asked why, he said there was an additional charge for an after hours service call. Nowhere in our phone conversation where he offered to come a day early did Jake mention that he would be charging an after hour service call fee to get it done that night.  If I had known there was going to be an extra cost, I would have just had him come the next day.  Then, about 15 minutes after hanging up the phone with him, he calls back and states that our thermostat is broken, and the cheapest thermostat he had with him was $300.  The thermostat was working fine before any of this happened.  Being that we weren't home at the time, I said that I'll look into replacing the thermostat myself when we return to town.  He then stated that it would void the warranty on the furnace if anyone other than a certified tech installed a thermostat.  I explained we'd be using another HVAC company to get a new thermostat since I was so upset with R-Mech.  After hanging up, he called back and informed me he made a mistake and the thermostat was working fine.  Tell me that's not fishy.

HORRIBLE EXPERIENCE! STAY AWAY!

Set up  air conditioner clean and check up through our home owners association. $55.00 seemed to me to be a fair deal.  When tech arrived he checked inside first then outside.  Outside is where he found that the capacitor was not within tolerance and suggested that it should be replaced. I agreed to let him replace it at the tune of $225.00, which I thought was a lot, however I did not want to have the unit fail, so I decided to bite the bullet.  The day after he left I was in the side yard near the air conditioner and noticed the tech left the old capacitor as well as the box that contained to new capacitor laying in the lawn, so I decided to check the part number on Google and low and behold found numerous places that sold the same capacitor for well under $10.00.  Now I understand the the need for a company to mark up their parts; but  by a 2,225% markup?  That is obscene!  No more R-Mech for me.

Friendly knowledgeable tech. We have used before and highly recommend R-Mech. Have humidifier problem so coming back to check out in a few days.

Justin Munsterman came out to service my heat pump.  He called ahead of time to confirm when he would be arriving.  He spent the time to walk me through what he was doing and why.  Justin also gave me his opinion on the condition/quality of both my heat pump and heating unit.  His professionalism, honesty, and integrity far exceeded any experience I've had before.  He's a very knowledgeable tech and a high quality person.  I strongly recommend working with Justin.  I plan to request him for any and all of my future A/C and heating needs.

They are a big enough company to have certain advantages, like availability, and *sometimes* their prices are competitive. The plumber who came to my house this morning informed me that he doesn't wash his hands or wear a mask unless clients ask him to because he thinks it's overblown. Once they charged me $160 for $20 part on my air conditioner. The explanation was they can charge whatever they like.

My first appointment they no-showed me. Struggled to try to work with them but I had one more task they promised to complete but they no-showed me on that too and never could get a callback. Spent a decent chunk of money there and not sure I'm any better off than when I started.

Mike B. Was very professional and courteous while providing me with a quote for a new a.c. system. He's very knowledgeable about the process and services and provides first rate customer service. Great job Mike!

We have used this company 3x now & will use them again within the next 30 days, plus 60 days!!!     The had a gas line break in Kansas and could of cancelled my appointment, instead came at 1130 PM.  I was short on funds and he lowered the price, so I could do dishes again ......

This is the second time we've used these guys and they're amazing.  They installed a new furnace for us on Christmas eve last year, and then fixed a drain problem for us today.  We had another company come out yesterday 4eco services and they were unable to fix the drain after 1.5hrs.  R-Mech arrived 30mins early and had the drain fixed in 30mins.  I would def recommend these guys, they're professional and their prices are fair, Thank you R-Mech for helping us, your technicians are courteous and good at their jobs.  Thanks again

In the last year I've used R-Mech to install a tankless hot water heater, a whole-house water softening system, a garbage disposal, they've replaced a toilet and I just had them back out to replace all of the fixtures for a kitchen sink. They're always in and out quickly and do a great job and clean up after themselves when done. I wish I'd have known about them a couple years ago when I replaced my AC and heater in my home.

My central air gave out in the middle of the afternoon, I would wake up dead if I don't have AC at night. These fabulous guys assured me I would live, they sent someone out by early evening & repaired my unit without a problem.  Thank you R-Mech,you are lifesavers!!!

Total rip-off. They bill you $50 just to walk in the door and DO NOT apply it, any of it, to your final bill. Even if they show up for 5 minutes and do nothing : $50 bucks. Not cool.

This company was sent out by our home warranty company. The work order had two items, the main one being a huge sewage backup in our basement The technician that came to perform the tasks did not have any idea what he was doing. He told us he couldn't more than 15' into our main line, and that he'd need to come back the next day with a camera and equipment that was not covered by our warranty company. Then, he told me that I would more than likely have to take apart my deck so he could get an excavator to dig into the concrete to get to the pipe (which didn't even GO under our deck!). For no reason, he concluded that the problem was in pipes outside of the house, which would not be covered period. On top of this, he drug LITERAL sh!t UP OUR CARPETED BASEMENT STAIRS AND CAKED IT ONTO OUR KITCHEN FLOOR WITH A PIECE OF EQUIPMENT!!! Now I need a carpet cleaning!!!!!! I called another plumbing company to pay OUT OF POCKET (A-1 Sewer and Septic Service), and the technician not only respected our property, but did a simple ROOTER and OUR ISSUE IS FIXED.

Recently had a small leak coming thru our drywall to a downstairs room.
Their tech came out and did a good job diagnosing and fixing the issue which was a broken toilet seal.   The problem was their price.  We were charged almost $400 for a job that took 10 minutes and a part that was $10.  Disappointing.

I'm very impressed with the service provided by this company. They did a great job with the 29-point A/C tune-up. Their level of professionalism, punctuality, and service were fantastic. I have lived in my current house for 3 years and had yet to have the A/C serviced. They showed up on time, were very thorough, answered all my questions about the A/C unit, made some suggestions and provided some helpful tips regarding use, maintenance, and upkeep to ensure it lasts as long as possible. Overall, I'm very pleased with this company. I highly recommend them and will use them again in the future.

Mike is the man. I had a new Ac unit installed earlier in the week and today it wasn't quite working right. Mike came out quickly looked everything over determined the problem and fixed it on the spot and now the new AC is working great again. He set up a follow too to come back and make sure its still going next week. He was open and told me everything going on and asked if i had questions and made it easy with him as usual. Always know he will get it done.

This is a long read, but if you are considering using R-Mech for HVAC or water heater installation I would read this before moving forward. My wife and I own 2 rental properties and 1 main residence. Last summer we decided to replace all three HVAC and water heaters for our homes.
For 2 of the homes, on the day of the install no water heater was brought for install. This caused me to need to schedule a secondary date and time for us to be at the rental property for a secondary install date. Which was difficult on us and our renter that was in the home at the time. The other water heater that did not get scheduled was at our primary home. This caused even more frustration because they disconnected our old water heater while installing the HVAC system and the old water heater did not work when they were finished. Since they did not bring out a new water heater that day for install, we went without hot water for 2 days, as we waited for their team to come back out to install the new water heater.

Additionally, for both of those homes we requested new thermostats be installed. For the rental property, no thermostat was brought out the day of install, so we had to have one brought out another day and time. Again, inconvenience for ourselves and our renter. Unbelievably, for our primary residence they didn't have a thermostat on the work order at all, but luckily the technician had on in his truck, so no delay on install occurred, but the lack of attention to detail and the disorganization of these installs was starting to cause me massive concern on how well these units were being installed.

Unfortunately, my frustration was not over. After the team left our primary home for the HVAC install, we noticed that the house was not cooling, and the furnace was not producing heat when called for. After 24 hours and 2 different technicians coming out, it was finally discovered that the AC unit was not properly set up, which was causing the AC to not cool, and the worst mistake of all was that the power and gas had not been turned back on for the Heater, which is why it was not producing heat when called for.
After all of the above happened, we had several conversations with R-mech management and installation managers, and outside of an apology, little was done to compensate us for our time, energy, and frustration during all of these situations.

If all of that wasn't enough to scare you. R-mech called us last week to schedule a routine check of the unit at our primary home. Against my best judgement, I scheduled that with them and allowed a tech to come into my home. He was here yesterday. The unit was working fine when he arrived. However, I woke up this morning and our home was 60 degrees, and the heater was showing an error message on the thermostat, stating that heat was not being produced when called for. I called R-mech and Justin Munsterman (R-mech's Operations Manager) called me back after I requested to speak to ownership. He proceeded to tell me how great their reviews are and that they have had issues with Lemon HVAC systems in the last year, and he can't believe his technician is the reason for my system not returning heat. Obviously, I had a few choice words for him as his comments were stupid and didn't make sense based on the situation. My heater worked before his tech arrived, it didn't work when he left. Seems pretty cut and dry, but he didn't seem to feel that way and provided horrible customer service. Luckily, R-mech sent out another tech to check what was going on, and it was discovered that the original tech that did the routine check had forgot to reconnect our air intake sensor, and the unit would not turn on because of the safety switch that was triggered, thus proving that it was the original techs fault the system was not operating, just as I suspected.

I highly recommend you look for another place to do business. This has been a nightmare. They will never step foot in any of my homes again, even for a routine check-up.

I called on a Sunday afternoon to get a water heater replaced and the job was done next morning by 9:30.  Nice and professional installers - highly recommend.

These are the guys too call with any ac/furnace or water heater issues you have.
They do full service on all hvac and plumbing issues.
When it comes too tankless water heating r- mech was the first company in the Midwest too begin installing and servicing them.
They charge fairly, perform expert level service and treat their customers right.
They are always available when an emergency comes up. 24/7 service so these are the guys too call day or night.