Midwest Heating Cooling & Plumbing

With heat advisories and a broken air conditioner I really appreciate you getting a service technician out here quickly. Tim H.-service tech was very thorough with the repairs. He also showed me how to change the air distribution when it's hot and cold out to cool off the upstairs. He was very knowledgable and customer service oriented. Tim represents your company well. Thank you for a job well done!

Midwest replaced my home's 23 year old Lennox home HVAC system with a new, top of the line, high efficiency Lennox system for a reasonable price. I was impressed with the fast, free, custom tailored, detailed estimate, the ability to have the new system installed within just a few days, and the speed and quality of the installation team.

The estimator (Tom) arrived just two hours after I called for my free estimate. He was very personable and very knowledgeable. He helped me select the right components at the right price, with guidance about unit costs, efficiencies, energy savings, manufacturer rebates and tax credits to match my criteria. I liked that he had many years of experience, and he went above and beyond to make sure my new system (which replaced a broken system) was installed before an upcoming cold blast. I received two other estimates, and they did not go near as well, with a generic good, better, and best high priced estimate (without input from me) from one company, and another company selling only units from lower quality manufacturers.

The installation team started at 8:30 am, which was just two and a half days after I accepted the estimate, and went right to work. Like Tom, they also had many years of experience. They were ready for my project completion walk-thru at 3:00 pm. They did a great job in a short time. Nice!

Overall, I can highly recommend Midwest for home HVAC system installations.

Wow, I hired this company due to prior reviews and a prior friend who recommended. She is a bit off, which figures because you would have to be off somehow to go with these people.  First warning, they are soooo soooo nice setting you up for the installation!!!  But then.... it's ALL DOWNHILL THEREAFTER!  I am with AndrewJ. who said it all in a previous review in that they will overbill, give you incompetent installation, rude servicemen, and poor customer service, resulting in many many follow up calls and visits!!!!  If you have TIME for THAT kind of BS go for it!!!! All we got was a big fat installation bill, service repair bills, incompetent installation, and more service repair bills!!! THANKS MIDWEST!!! Why don't you all move to somewhere like Iowa???

Service over priced. Had minor Freon leak repair, and unit recharged with 6 lbs of R410A cost $736. Average cost for such work is $360, I would never recommend or use again.

This business was recommended to me by my real-estate agent as a good business that wouldn't rip me off. That was my request and that was twenty years ago. They replaced my furnace and air conditioner eight years ago. They have been my go to company for heating, cooling and plumbing.

Recently I hired a person that worked for a well known competitor here in KC for over ten years. After hearing a few stories about the industry I started to question my faith.

Currently, I happen to be in the middle of a weekend project (2008). A Bathroom remodel that is now in its fourth or fifth year. I have made every mistake possible, at least twice. However, it is looking so fantastic now I just can't keep the yellow/brown colored pre-1980 toilet. I hate to give it up for one of these 1.6 gallon double flush clog-a-lots. But, it is one ugly, ugly toilet. Since it's the basement toilet, and my weekend project is looking so good, it just will not work. I have studied the 1.6r's and settled on the Gerber Avalanche and set out for quotes for removal and replacement.

Midwest was my first call. It was all downhill from there. I called the guy on the radio, talked to him personally. Almost twice as much for the same toilet, most others were 35 - 60% more. Then there were the ones that insisted on coming buy to look and then quote. FAIL! No consideration as I can't clear two days for two appointments.

So I'm back to Midwest. They will be here on Tuesday to install my new Gerber toilet.

UPDATED:  See below.

I have yet to find a go-to HVAC business here in KC, unfortunately.  I researched several companies and shopped around before replacing my 15-year old heat pump in 2009.  Midwest was reasonably priced and sold name brand equipment (I bought a Lennox XP14 for my modest home), so I figured they had to be good at what they did and responsive with their customer service.  BBB reviews checked out, too.

Nope.  Three years later, my (3-year old) heat pump has purged its refrigerant.  I pay $100 for a technician (Scott) to stop by and tell me there is a problem (I knew that) and he sounds skeptical that Lennox will even cover the repairs.  Scott stopped by on a Tuesday and tells me that they will call Lennox and get back with me in a couple of days.

I make a follow-up call a WEEK later (since I never heard back from Scott) and their service guy (also Scott) tells me that ALL of the people at Lennox who make warranty decisions are at a conference and that all of Midwest's people who could speak with the Lennox people about repair/replacement are at this same conference.  He's not sure when they will be able to tell me if it is covered under warranty.  Six inches of snow is forecast for later this same week, mind you.

I ask for a confirmation of when they will be able to get back with me - it has already been a week! Scott says he's not sure.  I asked how long the conference was and Scott hemmed and hawed and said the conference is this week, but he would never say if they would call back or when.  I then asked if I called back next Monday if they'd know anything.  He begrudgingly said they should, and that Midwest would be the one calling me back.

By the time I will have heard back from Midwest, it will have been almost two weeks.  My furnace will still be non-functional.

I'm disappointed with both Lennox and Midwest.  They don't seem to stand behind their equipment, and customer service after the sale is poor.

UPDATE: Almost three weeks later, the heat pump is repaired.  After two frustrating follow-up calls to Midwest (they never returned a single call they said they would), and two calls to Lennox, my heating bills will be cut by about two-thirds, back to their normal levels.  I could revise my rating up, but here are three reasons why I am not:

(1) Poor customer service.  I should not have to make follow-up calls when you don't do what you say you are going to do.  I put in a service request with another company because I didn't expect Midwest to come through, but which I had to cancel at the last minute.  Honesty, follow-through, and common courtesy are what I expect, and what I experience 99.9% of the time.  Not with Midwest.

(2) Over-billed.  The agreed-upon charge over the phone was $100 with the same technician that serviced my heat pump the first time, with the understanding that Lennox would foot the rest of the bill.  When he wrote the bill, it had jumped another $100.  He charged me another $100 diagnostic fee.  The problem hasn't changed in three weeks.  He knew what the problem was when he arrived.  Why ANOTHER $100 when we agreed over the phone what it would cost?

(3) Poor quality.  Scott told me there is nothing I could have done differently, that sometimes things just fail.  I paid extra because of the Lennox brand (there were less-costly options), knowing that they have a good reputation to maintain.  I regularly inspect my heat pump, replace the filters, and keep moderate temperatures in my home to reduce the load on the unit.  Three years into the unit's service life, I'm out $300 plus several hours of frustration, and an extra $400 total on my last three electric bills.  Will this happen again in three years?  Will the problem be worse, the bill higher, and not covered under the warranty?

Lennox doesn't stand behind their product enough to foot the bill for a problem that shouldn't have happened in the first place, and Midwest doesn't stand behind their products or workmanship, either.

Lennox and Midwest have lost my future business.

I called on 10/20/2015 told the lady at Midwest Heating Cooling and Plumbing I was looking to get a new furnace and ac requested someone to come out and give a quote. Made an appointment for 10/21/2015 at 9 am she stated Bob would be out at 9 am. At 10 am no call and no show I tried to call Midwest Heating Cooling and Plumbing it was still set up on the night time answering service, even though the messaage stated they open at 7:30. I am glad I found out how they operate before I spend $10k on a new heating and cooling system. Stay away if they can not even come out to the appointment for the estimate I can only imagine what type of service I would recieve if I had a warranty issue.

My furnace is fine, but I just wanted to be preventative and have it checked over for peace of mind for the rest of winter. This was the week of the Polar Vortex. So, I first called another company (KB) to check it out.

Long story short, the CO levels on the exhaust were way high (500 when it should be under 100). Now, the CO inside the house was fine, it was just the exhaust vent. Still, a concern. They said it's probably the heat exchanger (though the flame test was fine) but to clean it and diagnose it, it would cost so much I might as well buy a new furnace ($3500).

So I called Midwest, told them the story and I wanted them for a second opinion. They came out and weren't here long and said, yeah, it's probably an issue with the exchangers and I should get a new furnace and they gave me basically the same estimate of $3500.

So, I was bummed out, having to buy a new furnace.

I called a third place (Priced Right) for another estimate. They said, Honestly, I don't think anything is wrong with your furnace. He checked it over (just because he was there) and said he sees no indication of exchanger issues. He goes outside and noticed the exhaust vent was blowing right into the intake valve. I fixed the exhaust direction and he re-tested the CO levels and lo and behold, the CO levels were back to normal.

Now, I don't know what the deal was but it seems Midwest (and KB) should have caught that.

I've used this company for over a decade and then moved to a condo that has their equipment. I don't know what's gotten into them, but they totally ripped me off when they came out to check the drains and fix a faucet. They charged me $310(including $99 for service visit) to unclog a shower drain. They had to order the faucet(another $200) and said if I didn't pay them to unclog the drain that day, they'd charge $99 just for the est. and another $99 service charge to come back with the faucet, all total $610!! My furnace is theirs & their plumbing guy couldn't tell me where the filter goes, so I called and asked if they could have their furnace guy come out and show me where the filter goes( it's strange - no one knows) and they said that would cost another $99. So this company wants to charge me over $700 to unclog a drain(took 5 minutes), replace one bathtub faucet, & show me where the filter goes in their furnace. I've paid them $310 for 5 minutes work and they haven't called with the new faucet days after they said they would. Oh yeah, they also gave me a quote of over $2000 for a new water heater(40 gallon tank). I've been very sick with end-stage-renal disease and feel like a fool for letting them take advantage of me, but hell if I ever use them again for anything.

This past fall, I knew it was time to replace my 25 year old AC unit. I got three quotes. While other big names in this city have fancy salesmen with complex optionds, this old school, straight-shooting company came in with a bid $1200 less than a bigger company had for the exact same Lennox unit. Great install and follow up communication. Highly recommended.

Wonderful family owned company, they stand behind their work. Great customer service. Have used them for years.

So I called and had an appointment set up it was an emergency and they never sent the technician out. I called two more times and it immediately went to voicemail so I had to call a different company to come out and fix my furnace. Three days later I get a call I think his name was Mike, regardless he was a real jerk to me on the phone asking why I didn't call back because apparently his technician GPS got him mixed up which is a complete lie because I repeated the address twice and when I called back it immediately went to voicemail. Rude customer service crappy company look somewhere else.

These guys have been taking care of our HVAC and plumbing business for over 20 years and we couldn't be happier with their service. The service technicians are competent and pleasant.

Woke up at 3:30am to a broken furnace on the coldest 3 day stretch right around XMAS.  Spoke with the technician on call who gave me a couple of things to look for and sent my contact info to the main office to get added to the emergency service calls for that day.  TJ was able to come by later in the day and got our Furnace working again.  Good People, Good Service, Good Value.

I run a business in the Kansas City area and have used Midwest heating cooling and plumbing for our HVAC service for several years.  Recently we had them out for one of our quarterly check ups.  The service technician claimed one of our units was rusted, failing and needed repaired or replaced.  They proposed a $4000 solution to repair the unit and a $7000 solution to replace it.  

We decided to have a second company come out to check our units.  They concluded that there were no issues and the units were working perfectly.  We have signed up for our service contract moving forward with this other company.  

This was extremely discouraging to find out we could have been charged this much to repair something that didn't need to be serviced.  Question your service technician if repairs are suggested during routine maintenance.

On 8-14-2008, I bought a Lennox Heat Pump from Midwest Heating and cooling for $7998. The salesman was Mike Hoit, and I was impressed with him. When the system was installed, the thermostat was put on the wall obviously crooked. I got a level and placed it on the thermostat and pointed it out to one of the installers. He went out to the truck and got his own level. This was a hostile act. The next day there was water on the floor by the air conditioner drain. The installer had swept debris down the drain, causing it to be blocked. I finally had get a shop vac to remove the blockage.  On 5-10-2010, the air conditioner was not working. I called Midwest and they sent a technician  who did not seem to know much about air conditioners. He was on the phone and said that I needed a new compressor. The service call was $89. The compressor was ordered, and when the new tech  (who knew what he was doing) came to install it he discovered that another part was needed. This had to be ordered which took another few days and it was fixed on 5-18-2010. The cost was $756 for labor. Also they charged a $10 fuel surcharge. I chose this company because it was close, and if their truck only got 10 miles per gallon, they should be able to make 5 round trips to my house for this amount. On 4-13-2011, the air was not working on the first time trying it for the year. I called for service, and the tech replaced a capacitor the cost was the $89 service charge plus $10 Fuel surcharge, plus $30 to install the part which was under warranty. This seems excessive for a part which just plugs in. In December 2013 when the temperature was around zero, the hot water on one side of my house was not working. I found that the opening where the Air conditioner lines enter the house had not been sealed, and I could see light coming through. This caused the hot water line which runs along the wall by the opening to freeze.

Made an appointment 2 months out to have my system serviced. The tech was supposed to be here between 8 am and 9 am. He called me at 9:45am to tell me he was on his way and would be there in 20 minutes max because he was double booked.  At 11:10 ( 3 hours and 10 minutes after the orignial appointment time) my Ring doorbell showed the guy sauntering up 5 minutes after I had to leave... I called the company, no offer for a discounted service or ANYTHING for waiting for over 3 hours for a service that never happened. No apologies for my time wasted or time off work, just an offer to reach out to the tech to tell him the appointment that he showed up to 3 hours late and 5 minutes after I had to finally leave- is now cancelled.
Avoid this place they don't care enough about their consumer to be on time.  Been a customer for 10 years but no more.

I called Midwest this morning to request service on my furnace.  Temps were in the 30's and the house was in the 50's and dropping.  Left a voice message with my name, furnace problem, make and age, along with my location and phone number.  11 hours later, after no attempt to contact me by Midwest, I'm writing this review.  Nothing chaps my ass like a service company that blows off a customer's call.  Fortunately, this will be the last review I have for this company.

We've used this company to replace hvac systems at two different  houses over the past 30 years.  They rewarded our loyalty by recently trying to charge us almost $400 labor to replace a defective Lennox thermostat that is still under warranty.  This was after we paid them $170 to come out and diagnose the problem.  We will look elsewhere in the future.

If I could give a negative star rating I would.  I have been a customer for 16 years.  Last week my 5 year old Lenox system air conditioner went out. (One that they had installed) They were quick to come out and diagnose the problem but said that they did not have the part in stock.  It was in Iowa and would be in the next day.  One week later the part is still not in.  After 3 days with no air conditioner and no answers from Midwest other than I would just have to wait, I decided to call around town to see if I could locate the part.  Two companies that I talked to told me the part I needed was backordered, but that I could replace the whole motor and have the problem solved.  Since the unit was under warranty anyway, this was the best option and I could get it fixed asap.  Myers Heating and Cooling came out within two hours and fixed the problem for less than Midwest quoted me and I got the whole motor replaced.  Today I got another call from Midwest telling me my part was still not in and I would have to wait again.  Told them my problem was already fixed by another company who was able to think outside the box and take care of someone who was not even their customer.  Midwest rep could have cared less.  Cancelled my yearly service contract with them and still did not even care.  Stay away from this company.  They do not care about the customer at all.  If I had waited for them, I would be on day 9 without an air conditioner!

Our 20 year old AC unit stopped working recently, so we knew we had to get a new unit. We called around and priced some options out, but Midwest Heating Cooling and Plumbing were the most honest and up front about all the costs involved. We knew what we wanted and didn't want to go through a bunch of hoops to get it. They came out on a Wednesday to give us a quote and they were here on Thursday morning installing everything. JT and Drew were who we worked with and they were extremely professional and helpful. We would highly recommend using MHC&P for any of your needs. We will be customers for life and appreciate all they did for us!

terrible costumer service
Amanda is pretty rude answering the phone

Called late on a Saturday evening to request emergency service on our water heater. After a total of 6 calls a person who said he was on call finally returned our calls. In minutes he diagnosed we needed a new water heater. However he didn't have one in his truck and his warehouse was all locked up. He then said he'd call his manager and call us back ASAP on Sunday.
Did he call us back? No. Not even on Monday. I guess they are not interested
in our business as they surely don't deserve it and will never get it again.

Had very similar experience that Adam J. had in 2013 although we bought our Lennox in 2009 which we paid nearly 6K for. Customer service and tech service thereafter has been HORRIBLE.  The last experience was just during this Arctic cold and a month after our annual furnace maintenance.  This is the SECOND time this has happened after an annual furnace check.  So almost a month to the day later our furnace goes out. This is Arctic temps in KC but Midwest only has one lone service tech on call.  We call on a Friday and get postponed to Saturday (Why? To get the extra off hours fee?).  Anyway, the tech comes and says yup the furnace is broke now pay me money.  We say wait a minute, we'll pay you when you fix it! He says nope you pay and then I leave and sometime I'll come back and fix it.  So right away we called our original salesman who was on our side saying don't pay it until he fixes it.  Then he calls back and has a different tune saying you have to pay and then he'll leave and get the part to fix it.  So THEY DON'T KEEP PARTS ON THE TRUCK.  This whole practice it was explained, is supposedly to keep people from calling other businesses.  All we wanted the the gd furnace fixed!  They trusted us enough to get our $6,000 but don't enough to come back and get paid after they fix the furnace??? I really don't get these people.  We were stuck in a freezing house with potentially no hope for repair because of these jerk offs!  Eventually it was fixed but we will never, never EVER trust them again. Don't just walk, RUN, RUN, RUN AWAY!!!!

STAY AWAY!!!!!  I read some of the positive reviews and decided to hire Midwest Heating and Cooling to install an entire HVAC system in my house.  Worked quickly but as soon as they were done and had my check they were out of there without any explanation of the system or use.   A couple days later i lost power to my entire second story because they placed the main trunk on a junction box in the attic and shorted out the electrical.  All this is fine and fixable but when I called to speak with the service manager Kenny.  I told him that I'd like to resolve some of this prior to writing a review.  He immediately launched into a very rude defense and told me that he would write a negative review on my Real Estate page in retaliation.    He also told me that I was lucky that I didn't electrocute his crew.  The man is seriously crazy and should not be anywhere near the public.  So when I tried to call in to speak to the owner, Carrie who works the phone would not give me the owners name even though I asked repeatedly and she kept transferring me to Kenny.  Already did that route and not going there again.  Seriously this was one of the worst companies that I have worked with and my recommendation is; Don't Do It.  Find another company!

And btw....the brand new unit that was installed cannot keep up with the heat and runs about 5' off.  Called to have a tech come out and his answer was that I needed more attic ventilation (should have been said at time of install and then they charged me a service call fee).

Would never recommend. Zero customer service and the technician had no clue when servicing my heat pump!!!

Midwest installed a new furnace and UV system last fall. Afterward,  we noticed a significant increase in the temperature differential between the lower level and  first floor in the house.  We discussed this with the tech that did our  mid - yearly check this spring.  He suggested installing seasonal dampers.  Another tech came out with plans to install the dampers in an area of duct which would only adjust for a small portion of the house.  He left saying that they would consider another plan and get back, but through many calls and several months, no answers.  I talked to the Service Manager and he said he would review and get back.  Didn't hear from anyone until my call to them today.  Got a call back from someone (never talked to that person before) who said they would not fix anything until late August.  They had more work to do (broken ACs).  Based on the limited info I received, I have no confidence about their plan to fix the issue.  Their contact today told me I was welcome to call someone else about the problem,  This is after I spent $8K with them last fall, and they installed it in a way that increased the problem.  This is after 17 years of business I have given them.

Tom Meyers

Horrible service.  We were booked twice and were given 4 hour windows both times.  No one showed up.  Would get calls they were going to be there in an hour and no show!  Twice!  Since we have a new house, our furnace is covered under warranty.  Only reason we have not found someone else.

I will never use or recommend this company.  I was awakened by my fire alarm at 5:30am on a Saturday. Was told by firemen it was HVAC and to turn off unit. Called them around 9:00am, received a call about an hour later after stating it was emergent. The tech asked if I had a service agreement which I did not. Said he had two other jobs to do but would squeeze me in. Told me to call others and see but he would call when he was able to come. I called again at 4:00pm and asked for eta. No one ever called back.  I went all day with no heat in January. I finally called another company and they were here within 45 minutes.  If I could give 0 stars I would.