Description
Lutz Plumbing, Inc. is a 4th generation family-owned business, with roots going back to 1920. Our company was founded by William Lutz, grandfather and great grandfather of current owners Jim Lutz and Amber Lutz Sewell. We offer plumbing services such as sump pump installation, water heaters, drain and sewer, water treatment or testing, leak detection, or commercial plumbing services in Kansas City. 2015 was one of our biggest years on record, with unprecedented sales and the growth of our workforce. When you hire the plumbers on our staff, you are guaranteed to work with skilled professionals that take their work and their company seriously and make sure your plumbing needs are in the best hands possible. Our company services Kansas City, Overland Park, Lenexa, Shawnee, Lee's Summit, Prairie Village, Independence, Grandview, Blue Springs and the entire Kansas City metropolitan area. Lutz Plumbing, Inc abides by the principles and quality plumbing practices that have kept our business running for nearly one hundred years. We would love to help you and would love if you become a part of the Lutz Plumbing family next!
HISTORY
Established in 1920.
Founded by William Lutz, the grandfather and great-grandfather of current owners Jim Lutz and Amber Lutz Sewell, Lutz Plumbing, Inc. can be traced back to the year 1920. William used to get his plumbing tools and materials from place to place by using a cart pulled by donkeys back when he first started the business. In 2006, current co-owner, Amber, began working full time in the business and worked her way up to Vice President in 2013. In January of 2016, the business promoted Amber to President, so Jim Lutz can start to think about retirement while knowing that his business will continue to provide for our customers and our employees for many more years to come!
ABOUT BUSINESS OWNER
Jim Lutz and myself are the proud 3rd and 4th generation owners of Lutz Plumbing. Keeping our customers comfortable and healthy through properly functioning plumbing systems, and carrying on our family business for customers, employees and family are what drives us every day. We are proud to be the same honest, hard working plumbing company we have always been while growing with the latest in technology to give the ultimate experience in customer service. All the while, keeping our knowledge of plumbing and our staff of Master Licensed Plumbers at the forefront of what we do. I strive to grow the business so that homeowners and business owners have a company that they can trust for quality at fair prices, and give back to the community that has supported us for almost 100 years! Along with Lutz Plumbing, I am the proud mom of two great kids, with my husband, Tom. We live in Olathe and enjoy staying active, reading and cheering on the Jayhawks and Royals!
SERVICES
Toilet Repair, Faucet Repair , Water Heater Repair , Drain Installation, Garbage Disposal Repair, Pipe Installation, Leak Detection, Sewer Services, Water Filter Services, Emergency Services , Water Heater Installation , Backflow Services, Drain Cleaning, Gas Line Services, Pipe Repair, Septic Tank Services, Sink Repair, , ,
Reviews
We had a faucet that had a significant leak on a Sunday afternoon. Many companies could not get to us until Monday. We called Lutz Plumbing and had a plumber at our home within the hour. Willis was knowledgeable and worked quickly and efficiently. He explained the repair and the price so there were no surprises. I was so pleased with his great customer service!
Brent really bailed me out of a jam last Friday afternoon. After several attempts to remove a stuck shower valve, I finally gave up and called Lutz. It was not an easy task but Brent really worked hard to get it done right. Thanks!
Amanda F.
08/11/2015 12:00:00 SA
We have always used Lutz for our plumbing needs. They have fantastic customer service and most always offer the same day visit. Anthony is fantastic and very professional. Thank you!
We have been using lots plumbing for years. They are reliable and responsive. I feel like they always do a great job. Would highly recommend them.
Dana W.
09/03/2014 12:00:00 SA
We have called on Lutz for several smaller repairs around our home, but this past spring, a smaller repair turned into digging up the front yard to find the blockage and the neighbors' yard to find the original problem. Brent and the entire staff were professional, kept us informed, and never seemed irritated when I called to verify something for insurance or ask the same question again because I forgot what they told me the first time. We will call them in the future for any plumbing issues!
Every other bid I got was 1/2 of what I was told by other company's.
They came over shortly after I called and gave me a bid.
The repairmen were very nice, and considerate
I would have hired them , but they should not be twice what every other company wanted
K E.
06/04/2020 12:00:00 SA
Refused to honor a $25.00 coupon that is on their website. I noticed the coupon later in the day after the morning appointment. I chatted with customer service on their site and requested to use the coupon. Later I received a call stating that they would not honor the coupon because I did not present it at time of service. I didn't know about the coupon at time of service. Not happy and will not use them again.
I will say they did a good job with the fix and the plumber was pleasant. That's why they get two stars. Otherwise it would be lower.
Daniel L.
12/07/2017 12:00:00 SA
This is a phenomenal company to do business with. From the President of the company, the CSR's and the plumbers, every member of their team has been an absolute joy to work with. If you are looking for any type of plumbing work from a water heater replacement to any type of plumbing repair, I highly recommend this company.
Lutz Plumbing visited our house in September after we woke up to a watery garage floor. They fixed the toilet that was the culprit, and then fixed a second toilet that was running (but not the cause of the leak).
Fast forward to today, when lo and behold, we have a new leak in our garage that was caused by the second toilet. Lutz quoted $700 to *replace* the toilet (and quoted a replacement toilet that a quick Google search can see retails for under $200) that was supposed to have been fixed less than 6 months ago. Coincidence?
MaryMichael S.
09/06/2021 12:00:00 SA
Discovered water in our basement due to sump pump malfunction after 11:00 pm. Their on-call plumber came out and fixed the major problem we had right away. Huge relief!! Because we are signed up for their preferred customer program, an after hour, holiday weekend call was only $89. So glad we are long-time customers of Lutz Plumbing!!! They are incredibly responsive and knowledgeable. Thank You, Cameron and Lutz Plumbing for your emergency response!!
Bill and Ricco did a great job. Quickly diagnosed the problem and fixed it for a very reasonable price. Will definitely be looking to Lutz for my future plumbing needs.
Nita L.
08/10/2021 12:00:00 SA
Our water heater went out on a Friday night, or at least that's when we figured it out. On my mother's referral we called Lutz on Saturday and they told us all of their employees had a funeral to attend but someone could come out after 2. Totally understandable. Trey still showed up before any other company even called me back. He went out of his way to find us a tankless unit on a Saturday night, and got the whole thing done the next day. By the end of the ordeal he was part of the family and my kids would find excuses to come up to him and show him their toys. Absolutely dependable and reasonably priced. Lutz will be my new go-to plumbing company.
Joan C.
12/01/2016 12:00:00 SA
Just say no! Worker didn't do the job on our remodel. Thankful for our carpenter who told us ! Their guy Brent literally didn't do the work. Our entire project would have been ruined if it hadn't been caught !!! The supervised Kevin came out to evaluate, then when he saw that Brent didn't do the job, sent him back out to do the job they were paid for. I have no confidence in this company.
I had a worn out garbage disposal. Lutz came out installed a Badger brand with a 2 year warranty. (I have seen this disposal for $85.00 at Home Depot stores recently). Lutz charged over $430.00 to just switch disposals. Their invoice didn't show any breakdown on parts (the disposal) or their labor. Just a bill for $400. plus another charge (tax?) for a total of $430.00. They didn't do any special plumbing or wiring. Just unfastened the coupler, took the old one off. Coupled the new one on, and plugged it in. 15 minutes at the most. The company is a rip off. They never gave me an estimate and had I known it would be that high, I would have done it myself.
My toilet was leaking and I called Lutz Plumbing. I paid 219.00 (with a discount) After they left I discovered it was leaking more than before they came. They did come back and fixed it. I am ve
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