Full Nelson Plumbing Heating & Cooling

I had all five toilets in my house go out (innards became corroded and flappers) over time. David was not only right on time, he had them all stripped and replaced before his two hour time frame was up. He was very knowledgeable, friendly, and considerate of my time and money. I would highly recommend Full Nelson Plumbing based upon my experience with David.

Full Nelson responded to my email the same day.  They also offered directions on how I might alleviate the sewer gas smell from the washing machine myself.  It's difficult to pull it out of the laundry closet so I opted to wait until help arrived.  James was pleasant and professional.  He poured water into the drain pipe and that took care of it.  He also fixed a leaky sink faucet that I would absolutely NOT have been able to YouTube.  Our plumbing problems were fixed in less than an hour and total cost was $170.  For us, it was money well spent.  I recommended Full Nelson to our neighbors, also.

Almost $400 to snake a drain that didn't even get fixed. Got told they could comp a camera snake to see the issue...then after that diag it would cost more money. Paid the guy just to get him out of my house. The tech was nice and calm even though you could tell the pricing even to him was ridiculous. He sited overhead. How come I got another plumber out that same night from a different company that not only snaked and got all the debris out....but also charged us half? oh...and explained everything your technician did wrong? Will never use nor reccomend this company to anyone again.

We have used Full Nelson Plumbing several times on our old cast iron pipes.  They are always very responsive and do the job needed, and don't try to up sell for stuff we don't need. They came to our house the day after Thanksgiving to clear out a clogged drain and didn't charge extra for a holiday.  We eventually had them replace the old pipe coming out of our kitchen with several rusted through holes.  They did the job quickly and very professionally.  We are getting ready to call them again to move some pipes for our washing machine.  I know we'll be just as happy with this small job as we have been with the big jobs!

i signed up for their yearly subscription service that includes maintenance and inspection on the AC and Heater for each season as applicable. Cody came out to check out everything on the AC. He did a very thorough job and checked things that commonly go bad like capacitors and such.. of course checked the cooling temperature drop and refrigerant levels. He let me know my hot water heater had a slow leak on the pressure relief valve but didn't pressure me to fix it because it is in the garage and the water evaporates so it's no issue. told me to keep an eye on it though. He also cleaned the outside unit and it looks great.  Cody was a great guy and I would trust him for any work or maintenance. We were talking about AC systems and I could tell that he knows his stuff!

Don't use, they are price gouging customer. I would be happy to show you 2 estimates they gave me.

I used this company twice within one month. The first time went smoothly, just overpriced.  I later called about a kitchen sink drain that was stopped up and asked the guy to look at one of my bathroom that was draining but just super slowly since he was here. By the time he left neither bathrooms weren't draining at all(the bathrooms are connected). They blamed it on my old pipes and quoted me 2700 dollars to fix what wasn't broken before he got there! Also, he came to me and asked me to sign a liability waiver incase he broke something in the middle of his service. (Sketchy right?) I refused and told him I would rather have a slow drain than a broken pipe. And if I knew if that risk in the beginning I would have declined the auger service. I was frustrated because they refused to take any ownership of the situation. I acknowledged my older house but couldn't trust them because they were acting like it was all the houses fault. Needless to say I got second opinion and the new company anf they solved the problem in 30 minutes for less than 200 dollars. So now I think they were trying to scam or maybe they are just incompetent and/greedy. In the midst of a pandemic at that. Anywho, look elsewhere because this company is hit or miss with plumbing knowledge, too expensive, and won't take accountability for their actions.

I went with Full Nelson because of how easy it was to get a hold of someone for scheduling a visit to fix my plumbing needs. I had a lot of trouble finding someone to complete the job in my area, so I was appreciative of how quick it was. I enjoy the text message reminders on appointments. I have used them several times this year from replacing sections of pipe, floor drain update and a new water heater. Their staff are knowledgeable and super friendly. The work they complete is thorough and comes out amazing. I am very pleased with the workmanship, quality, and customer service. I really enjoy how the company follows up to ensure things went well with the completed job. I highly recommend Full Nelson!

They showed up on time for the estimate (which you have to pay for) this almost kept me from calling. Gave me a proposal via email for a new water heater. I accepted and called the office to schedule. They came out 2 days later to do the work/

We had an 8 am apt to do the work and they showed up at 9. They did call and give me a heads up about that.

That night we got home and had no hot water. They came out for free after hours and got it working.

The true test of a contractor is not how it goes when everything goes right, it's how they respond to problems.

A+

Full Nelson plumbing will always be my one and only choice for my plumbing needs. I have been using them for a few years. Their customer service communicates very well.  The plumbers are always friendly, knowledgeable, professional and produce high-quality work. Today, I hired them to replace a toilet water shut off valve.

After several attempts, Had David out to help unclog our sink drain with a snake. He was very professional & personable. Answered any plumbing questions & gave advice. Called with a time he'd be at the house. Laid tarps down, drained water, cleaned up. I'd recommend this company anytime. Will hang on to business card. Thank you!

Had these guys come out and give me a second opinion on a bathtub drain. First company said the pipe had failed and needed a total replacement. Called these guys Billy came out took a little more time investigating and said he thought he could pull the drain apart and clean it out he said the drain pipe looked good to him. He cleaned it out quick and works beautifully now and wasn't nearly the cost of full replacement. I definitely will use them again!

Once again, our experience with the technicians at Full Nelson was outstanding.  They are knowledgeable, quick, and thorough.  Will definitely use them again. Highly recommend.

The worst customer service i have ever had. Had full nelson out twice to fix the same foot of pipe. It became disconnected again and flooded my basement because it was installed incorrectly. When i called them and asked them to come fix it they said the would not come out to fix it without charging me (a third time). Never even came to see what happened. Just wanted money. Save yourself the headache and go elsewhere!

To be clear, the plumbers who do come on-site and work with you are professional, friendly, and efficient. I had no issues with the work product, or the timeliness of the repair.

The biggest issue I do have with the company is its business practices. They quote per job, don't provide any line-item pricing, and then tell me it's industry standard pricing.

I have used full nelson a number of times, here are my experiences:
* First visit to replace 2 x (hot and cold) sink pipe runs with PEX. I happen to know that the piping cost is around 20-30 dollars at a maximum. I know there are fixed costs for fittings as well. I was quoted 450 dollars to replace two pipes from the feed to the sink with two shutoff valves. I asked the technician the time it would take, they replied 1.5 hours or so. I asked about the price because 1.5 hours. Plumbers, on average, charge 45-150 per hour. Even at 200 per hour, the price was overly inflated. When I asked about this, it seemed clear that the company sets the rules but the employees know that its outrageous.

* Second encounter that was not so great: I had them come out to repair a tub faucet and install a new shower head. They ended up needing to cut into the sheetrock to which I was then informed it'd be another 100 dollars just to touch sheetrock amounting to a 1x2ft hole needing to be cut into a wall. The tech again seemed like he knew it was bad, and overly priced, but again they have to play by the rules. The tech was a great person and did great work.

* The third and final encounter was an emergency plumbing call to clean out a sewer line. The tech was great, was patient, and came out after hours. I paid $450 dollars for the visit, and then they wanted to come back and charge another 200 dollars to run a camera down the line. They ran the camera, and I paid, and they said it was broken and needed to be dug up and repaired. I was quoted for a single line item of $5200+ dollars. No labor, no part breakout, nothing. I called multiple plumbers around the area to find that a main line repair was to be 800-1200 dollars on average.

I ended up choosing another plumbing company because I felt truly taken advantage of. The fixed pricing is only meant to assist the plumbing company in lining their pockets. I can see a little margin to compensate for unforeseen issues, but charging $4,000 over the competition then throwing in free heath checks of your home after the repair seems very disingenuous.

In short, I think their prices are too high, they nickel and dime every thing (for instance, my new plumbers scoped the line after their repair as included in the $850 dollar cost, they were there to fix the issue not find ways to charge me more)

I felt rushed to make a decision on the spot to get on the calendar and pay the $5200, but my gut told me that it was an over inflated price, and not exposing the components involved (materials and labor) and also asking for four times the price of others in the area is almost simply taking advantage of a situation.

I called and talked to one of the owners who said someone would call me today to explain just why the price had to be so high. I didn't receive the call and I really think that the explanation should be up front and detailed on the quote, not just a single line item and a hurry up to book your appointment feel. In the end, great employees, but bad business practices.

I should have looked at reviews in depth, because there are multiple complaints of the same high prices and issues from multiple customers.

Good luck full nelson, I'll be taking my rental properties and home plumbing needs elsewhere.

Five stars well earned!  I needed to connect my old KC house to city water and got quotes from about six different plumbing companies for running a new line.  Full Nelson Plumbing was the only one to point out a random pipe that was cut flush with the basement wall and was a bit hidden.  They identified it as 3/4 copper and told me I likely already have an updated line to the curb which someone had previously installed.  Then they rolled up their sleeves, cut some new material and spent forty minutes or so trying to turn on the curb valve so we could test and make sure.  Also not something any other plumber did.  They gave me a fair bid for an inside water hookup... not the highest and not lowest, but reasonable.  When the technician showed up he ran through the project specs with me, and listened to and answered whatever questions I had, before beginning work.  When he finished he even showed me some pointers with the DIY plumbing I was doing in a bathroom remodel while my payment processed.  Full Nelson went the extra mile.  They strike me as a high quality and good value local firm.  They don't seem gleamingly corporate and over-expensive where you're buying beach houses for five different levels of managers in the back office from a simple plumbing call.  Also nothing questionable about them, not late or bad hygiene or unresponsive--nothing that reminds me of plumbers crack contractors where you always wonder if they're gonna show.  They showed up and did good work, and like I said went above and beyond to earn my business--I'd highly recommend them for your project and they will be my first call.

Set an appointment to replace seals in a shower.  The shower has a slow drip.  I wasn't given a quote over the phone for such a simple task.  I wanted a plumber to do it incase the valve had to be replaced.

I was quoted a ridiculous +$1,350 to replace the valve; $400 to replace the rubber seal and spring inside the Delta single handle shower cartridge.  Mind you, a rubber seal kit from Home Depot and Lowe's costs less than $15; requires no soldering, etc.  It should have been an easy job, but I guess they saw $$ in my eyes.

FNP delayed my appointment by a day, said they had an emergency elsewhere.  I believed them and didn't mind.  They charged me $49 service fee.  Felt more like I was scammed, than anything.

Our 70 year old house has a bathtub faucet that started leaking into the wall!  This super professional company brought the plumbing up to code and repaired the flood using new copper and stainless steel parts, so we know it will last another 70 years!

The technician was solely focused on upselling me into a new HVAC for thoussands of dollars when all he had to do was something minor.  And he intentionally sabotaged my unit.  He also told me that their supervisor is a former sales manager for like one of the main hvac famous companies and comes with that grimy expectation that they are to upsell every call even on services they don't need.  He wound up charging me for what I was quoted for his service call.  I had a new person come out the next day who showed me what he had done to my unit.

We have been in Club Member with this company for the last few years. We were frustrated with small town plumbers that don't show up for days, do not carry the right parts, and can't seem to fix things right the first time. Full Nelson IS THE REAL DEAL! They are professional, clean up after they are finished, and get the job done right! Don't look any further. From the schedulers to the professionals coming to the house, these are experts for sure. Tired of waiting on your local plumber? No waiting on these guys. Easy to schedule. So happy they are taking care of our plumbing and heating/cooling! 365 days a year, 24/7 if you need them!

When I first used Full Nelson, I was really impressed.   Good service - no complaints.   However, in the past year, I found myself feeling like an ATM machine, and I've relayed this to them so it should not come as a surprise.   I'd have them come out to check something and if it didn't amount to a huge or no cost, they would find something that did cost more.   That did not sit well with me, and I should have asked for a second opinion on the occasions that this did occur.   I won't use them again.  Lots of other plumbers and HVAC companies out there.