As a realtor from the KC metro area. I work with clients all day long. I make it my priority to answer all calls. The owner and manager of this company has poor CS skills. He will not answer calls to discuss a quote, it took several tries and pleas just to get him to answer the phone. The repair quote was outrageously expensive. Try $27K. The OWNER/MANAGER preferred to conduct business via text messages only. That is not the RIGHT WAY to conduct business. He never offered to call back for a follow up reference to the quote.
I get it everyone is busy. One small suggestion. If your business is that good, that you are too busy to take a call then, hire an assistant to take calls and to professionally discuss all quotes. That is all this realtor wanted from Alan's plumbing. I support all SMALL, LATINO AND LOCAL KC COMPANIES. I will never refer my Real Estate colleagues and or any new potential clients after today. Alan's plumbing gets a BIG THUMBS DOWN!!
