S and W Plumbing

The customer service in this shop is outstanding. Never in all my days did I have the shop owner(?) sent me home with the materials for the job AND the tools to do it. Mark took his time to explain how I would do the two jobs, and gave me alternatives - I need to run a new water line to the fridge, either thru the floor to a water pipe in the basement or to the sink. He sent me home with all the pieces I would need for either way I decided to go.

I also have a leaking basement toilet that is old style (tank and bowl are separate) and needs a new elbow and tapered thingy (spud?). Yea Mark told me the names of these parts but my brain forgets anything that isn't beneficial on a day to day basis. So he also sent me home with the tube cutter and special wrench necessary to install this part.

Mark wrote it all up on a receipt and obviously took down my information so I can return in a week after the jobs are completed and pay for what I used and give back the parts and tools I didn't use.

Nothing short of AmaZinG. Thanks Mark!!

Discovered these guys on a Saturday past 12:00 when everyone else is closed, so I was simply lucky to go there the first time, where they instantly recognized the cartridge I needed, allowing me to turn the water back on in my house that day.

From the first experience, I decided to return to get the parts needed for a sink project. In about five minutes based on my simple drawing, the guy working the counter had a solution engineered for me and ready to go with a complete, logical explanation of where all the bits and pieces go. I've never gotten that type of service at the big boxes.

They know I'm not a pro, and I know I'm not a pro, but they don't treat me like some foreign object off the street, and I really appreciate that. This is definitely my go-to plumbing store from now on.

There was water leaking under my kitchen sink. Searched on Yelp, Google, NextDoor, etc. S & W Plumbing could send someone out in an hour or so, which was great, as others I called were either booked for days or never returned my call. Tom? (not sure, don't remember his name and no name on receipt) arrived promptly, was friendly and courteous, diagnosed the problem (needed a new jam nut and washer on my garbage disposal --apparently the two year old original had been over-tightened). He replaced those items, and everything was finished in about twenty minutes. The two star review is because of unfair business practices and over-charging customers. When I called, I did ask about their hourly rate and was told that they don't charge by the hour. Cost depends on what we have to do. However, he neglected to tell me that they do have a minimum charge of $125. That seems outrageous for a simple job that took 15 min to complete. And I should have been informed up front when I asked about their charges. I don't like dishonest business owners who deliberately take advantage of customers.

This store is great for everyday plumbing needs. Staff was friendly and helpful, and quick to answer any questions I had. Would definitely recommend!