I had an awful experience with this company. Here's the story:
I hired Paul C. Scott Plumbing to fix a leaking outdoor hose bib at my home in Berkley. One of their plumbers came to my house on to observe the issue, provide an estimate for the work, and fix the problem. The plumber rightly observed that the leak actually came from a faulty gate valve in the home. He recommended that we place the gate valve with a ball valve and also install a new winter-ready hose bib so that the water would not have to continually be turned on and off from inside the house each winter.I agreed to the work and the cost and the plumber completed the job. During the work, the plumber removed a panel in my basement wall so that he could shut off the main water supply to the house and complete the valve changes.
Three days later, I went into my basement and noticed that roughly one-quarter of the carpeting in the finished portion of the basement, as well as the wood paneling surrounding it, was soaked through with water. I removed the same panel in my basement wall and saw that the main water supply valve that the plumber had accessed was consistently dripping. Using a wrench, I tightened the nut on the valve with about a quarter turn and the dripping stopped. I noticed that the water had left a brown stain around the perimeter of the soaked area. I contacted Paul C. Scott Plumbing to make them aware of the issue and a manager told me she would have a plumber return on the next day to assess the issue.
When that second plumber arrived, he told me that he was not completely aware of the issue, but asked me to show him the problem area. He said that the brown stain was likely the result of carpeting glue which was filtering through the carpet due to the water. He observed the valve and noted that sometimes valves that are leaky need to be replaced. I informed him that Ive opened and closed this valve on multiple occasions for home repair purposes and never had any problems. I was also able to stop the leak with a simple wrench turn, and expressed my confusion as to why the initial plumber wouldnt have done the same thing. I explained that clearly the valve was in fine working order and the initial plumber made no mention of the water main valve being faulty. This plumber only reiterated that sometimes old valves are leaky.
He wrote up a report that I didn't see and said he would pass it along to the owners.I did not hear back from the company that day, and reached out to them again early the next week, speaking once again to the same manager. After a brief conversation in which she reiterated the recommendation to replace the water main valve (which was working properly), she agreed to pay for my carpet to be cleaned by someone who she promised would do a good job. She gave me his contact information and told me that the charges would be sent to Paul Scott Plumbing.
My first attempt to have the carpet clean resulted in the cleaner canceling the appointment three hours before the scheduled cleaning. Later that day, I contacted the cleaner to reschedule for the following Saturday. When I spoke with the manager, I was under the impression that the person they were sending over was a representative from a reputable carpet cleaning service. Instead, the cleaner arrived with a carpet cleaner in the back of an unmarked minivan. The cleaner did not remove the stains in the carpet from the water damage (in fact, they seem more pronounced after the cleaning), and he left areas of the carpet with a hard, crusty film where I imagine he failed to properly suck up the cleaner. Additionally, the cleaner hooked his machine up to our sink and left a wet mess in our laundry room. When I attempted to mop up this mess in the laundry room, I noticed that the cleaner had used our mop without asking us in an attempt to clean up the mess. He left that mop soaked and dripping next to our dryer. This is not what I would expect from a professional and someone this company would send as a representative.
I have since attempted to contact the manager by phone and email, but she has not returned my messages. I realize that the initial problem was a mistake and mistakes do happen, but this company must correct its mistake. This is not how a company should treat its customers!
