Gamble Plumbing & Heating

Gamble is a professional business with respectful employees.

We recently had our 50-year-old steam boiler on its last legs, and we asked 3 companies for a proposal, including Gamble.  The big company (Flame H/C) made us feel secure with their large customer base and fluffy sales pitch about customer service, but they came in $2,000 higher than the others.  We didn't want to pay for Flame's marketing and advertising, so we decided to go with a small, private business.  We chose Gamble.

Simply put, the old boiler was taken away, the new one installed, and our home was back up with heat within 12 hours.  The installation had a few hiccups, causing it to take a bit longer than normal.  However, considering it was the Friday before the New Year holiday weekend, the Gamble guys did not rush or hurry to complete the job, and made sure everything was as it should be before leaving at 8:00pm.

I recommend Gamble based on their price, quality of service, willingness to install asap, and patience with the customer (we asked Phil endless questions to make sure we were getting the right thing).  Also, Mike and Pete are masters of their work and are friendly as well.

I would give 5 stars, however I think they could improve the details on their quote. Our quote stated all parts and labor, but there was an oversight of a part needed and we ended up paying $300 extra.  Perhaps a partial oversight on our part as well, but I am not an expert on boilers.

Details of our purchase:

New Yorker steam Boiler, 210,000 BTU
All new copper piping connected to existing steel piping
Electric damper

After recent rains our basement flooded and the water did not recede. I called Gamble Plumbing and they were a bit rude on the phone but could come out that day. The plumber came out and looked at the situation, he thought that the 10 ft long sections of the drain snake wouldn't work in my tiny, overcrowded half basement so he needed different equipment and he left. Another one of their plumbers called me and said they would have the equipment and be at my house in the morning. At 11:30 I called their main office and they said they would contact the plumber and get right back to me. They never called back. This treatment was bad enough BUT the first plumber who came out opened the access to our stack and didn't put it back on so when I flushed the toilet the sewage did overflow into my basement, before that it was all rain water. Luckily I had managed to  pump all the water out so only a small area of the basement was affected.  DO NOT USE THIS COMPANY!