If I could give this business zero stars, I would. They were recommended to me on a Facebook group so u mistakenly trusted the reviews.
RUN! Do not use them. Not only did they price gouge me, charged me $725 with a measly $50 discount so my final price was $650 to replace a toilet in an older rental property. I'm new to being a landlord and they completely took advantage of me. Instead of advising me different options, they told me that they could only replace it with this specific toilet and acted as if they were doing me a favor by buying it for me. I naively agreed to the quote and after the service I had told my friend who was with me, who happens to be a real estate developer and told me that they charged me more than twice what it should have costed me. So he asked me to see the invoice with the breakdown of materials and labor, which I was not provided. I then texted to ask for the receipt of materials and the breakdown and Stephen's assistant completed freaked out and started yelling, getting an attitude claiming that the toilet comes with their warranty, which is why it's costly. I was never told this, I was actually told that this toilet was the only option I had. She then hands the phone to Stephen himself who told us the same thing that he was refusing to provide the receipt because they buy in bulk and they mark it up 20%. Funny thing is when I was given the quote, the plumber told me I could go buy it myself because or he would only charge me $50 to pick it up for me and of course I chose the latter option considering he made it sound like they were doing me a favor. Stephen continues to yell and talk over us while we only tried to reason with him and ask for a breakdown of what we were paying. Never once did we tell him we weren't going to pay as we are all business owners and he tried to talk down on us asking if we had a business, if we had a plumbing license in Baltimore, and if we had any idea how much he pays for workers' compensation?! I wish I was making this up and it sounds even more ridiculous to write this out.
They rescheduled the first time the night before the service call knowing that I had to ask my tenant to take off work to be present and so this also shows they have zero respect for your time and money.
I was also charged for 2 hours when my tenant told me that the plumber was there for about 30 minutes. They really try to rip you off any way they can.
After refusing to give me a breakdown of the invoice, they threatened me that this will go in a different course. What am I being charged for?!
Not only were they unprofessional, disrespectful, and completely rude, they are even more deceitful. Please do your research and get quotes from multiple companies before falling for their fake reviews!
