Description

Located between the Mississippi River valley and the Gulf of Mexico, our communities are plagued by intense humidity year-round. Combined with searing summer temperatures and brisk winter cool fronts, our needs are dynamic. That's why Surgi's Heating, Cooling & Plumbing provides comprehensive and diverse HVAC, plumbing & electrical services to Metairie, New Orleans and the surrounding areas. Of all the local home service companies, you need the best. We achieve this by offering several Ironclad Guarantees that ensure the experience you have with our entire team is stellar every time. From assurances about the performance of your HVAC unit to property protection and peace of mind, our vows are ingrained in every action we take.

HISTORY

Established in 1964.
Surgi's was founded in 1964 by Wesley E. Surgi. In the period 1978-1981 Surgi's was the largest Trane dealer in the United States. Specializing in new construction, Mr. Surgi was instrumental in the building of the Metairie, Kenner, Slidell and Mandeville/Covington suburbs of New Orleans. During this period Surgi's was responsible for 80% of all new construction mechanical permits filed in Jefferson Parrish, LA. In 1995, Surgi's changed ownership and is now owned by Debra and Craig Johnson. Mr. Johnson holds a Mechanical Contractors license for the State of Louisiana as well as all Orleans, Jefferson, St. Bernard, St. Tammany, St. John's and St. Charles Parrish licenses. He, his wife Debra and two children, Evan and Rachael live in the New Orleans area. Surgi's has changed through the years. From our beginnings as a new construction company Surgi's has broadened its range of products and offerings to include service of all brands of heating and air conditioning equipment, replacement

ABOUT BUSINESS OWNER

In 1995, Surgi's changed ownership and is now owned by Debra and Craig Johnson. Mr. Johnson holds a Mechanical Contractors license for the State of Louisiana as well as all Orleans, Jefferson, St. Bernard, St. Tammany, St. John's and St. Charles Parrish licenses. He, his wife Debra and two children, Evan and Rachael live in the New Orleans area.

Reviews

Sloph S.

4/17/2023

They sold a 76 yr old lady a Trane 2.5 ton (15 Seer approx) system installed (no new duct work, no new line set) for $16,700!!!!
That is outrageous and disgusting in my opinion. Got no help from them when I called and they said they would not be able to get me a detailed itemized bill. Basically gave me the bs runaround. Jeremy even said that they don't know the cost of the units and corporate sets the prices. BS. I have been around the construction business for 30yrs and it's my opinion that no one should hire this company

Nicole M.

1/23/2021

I utilized Surgi's for an HVAC inspection for a new property. The appointment scheduling process was very easy and professional (e.g., text confirmations). The day of the appointment, I received a text message that provided a photo of the technician and a link to track his arrival time.

Rene was incredibly thorough and professional and helped to identify critical issues that would have significantly impacted the safety and comfort of the home.

Technicians are armed with iPads, which enable them to process payment and submit their invoice and findings immediately. Highly recommend!

Jimmie H.

05/11/2023 12:00:00 SA

I have purchased a high end trane system from Surgi's. Apparently, they failed to install it properly. It was a communicting system. They sent a technician that did not understand the system and he incorrectly wired it, according to another technician. A fuse was then found to be blown. I was told that it costs over $500 to replace the fuse. The fuse cost is $10 and would take less than 5 minutes to change it. If I refused to pay the $500, the technician would not proceed with the diagnostic/repair of the unit. My original system cost was over $14,000 dollars and they were trying to extort an additional $500. Reading other reviews, I suspect this is not the only case where they attempt to overcharge potential customers. Their business practices are contemptuous and I strongly recommend that you look to another company for your AC needs.

Lawrence L.

07/12/2023 12:00:00 SA

Requested electric work installing one ceiling light and one under counter light. They would not give me an estimate over the phone, they had to sent technician out to estimate the job. Well, the estimate was $427.00, for two lights, six screws. I refused but was still charged a service charge for coming to the house. Way inflated prices, call around, finally got installed for $205.00. Surgi's needs to stick to a/c services. They are outrageous for electrical services. Have not used plumbing services and don't intend to at these prices.

Carol S.

08/04/2014 12:00:00 SA

I posted to the wrong bank. I love this company. I have had an annual contract with them for a couple of years. Today they did a service call on my central and found it it be a minor problem. They fixed it and I am cool tonight!

Deborah S.

08/03/2023 12:00:00 SA

Absolute nightmare of a company. New units installed (inside and outside), dehumidifier installed and still have the original problem! It's been two years of dealing with this company with no resolutions, just spending more money to repair what they've destroyed. Everything is under warranty but was informed today (from my daily calls to the office requesting help) they will not be servicing my units and equipment any longer! They've never corrected corrected the original problem! This has cost me thousands and thousands of dollars!! Absolutely unprofessional from the countless unanswered and avoided calls to the office to the inability to repair things they broke! To top it off, my home is still hot and with a ridiculous amount of moisture and mildew everywhere. Run from this company!

Francis L.

04/02/2022 12:00:00 SA

These guys are super quick and responsive. I called to get my ac diagnosed late in the evening and they had someone (Jeremy) out the very next day. It was old (2007) and we had issues with both the heating and ac. Even though they said they could fix it i knew it being as old as it was it should be replaced. They gave me a price on a new Trane ac/furnace that has a 10 year parts and LABOR warranty. I won't say it was cheap but for me service and the labor warranty along with the 60 month 0% financing was worth it. I applied for financing over the weekend and called on Monday. They sent Jeremy out to do some measurements that day and then sent the instal team out the very next day! They (Romalis and his partner) arrived at 8am and didn't leave until the job was finished. Our attic is super tight, if I were them I would have been cursing and throwing stuff but they were very professional.

When they send a technician out they send you a text with their name and a picture of them along with some information about their experience. I thought that was a nice touch.

They never tried to push anything on me at all. Jeremy gave me all the options and answered all my questions and I was able to make an informed decision.

Would 100% go with this company again.

R D.

4/30/2023

Early last week after researching most of the local AC companies I reached out to Surgi's for a quote on the failing 16-year-old central AC system at my modest Lakeview home. Their salesperson, Art, came out to the house, and after looking around my house and taking measurements, provided a quote on a Trane system that was roughly the same amount as other companies had given me for a lower-end system. Art took his time and went over the various warranties Surgi's provided on their work and equipment, and I was impressed and decided to go with them. I was able to add new attic insulation and air-duct replacement for additional costs, which I thought were also very reasonable.

Two days after signing the quote, their lead technician on the job, Chase, and his crew showed up bright and early to get started. They removed the old system and duct work and sprayed the attic in one day, and then came back and installed the new system the next. Chase and the entire crew were polite and professional and did a great job getting the entire system replaced. They worked together really well, were respectful of the property, and did not disturb items in the house or make a bunch of noise. When everything was done, I looked over everything they did, and I was impressed with the installation. Everything was connected and aligned properly. They did a great job with the insulation and new duct work, too.

I am very happy with the service I received from Surgi's. They really seem like a solid company, with employees that care about doing things right. I'll be using them again in the future and recommend them to anyone looking for a great heating and AC\plumbing company.

Dawn M.

01/07/2017 12:00:00 SA

HORRIBLE!!!!!!! I got a brand new Trane AC/Heater less than 3 years ago & I've had to have someone come out at least 5 times because something isn't working. They last came out in Nov because I had no heat (took another week to fix because they had to order a part) Now, coldest day of the year - NO HEAT!!!! I've called 4 times today and have gotten an answer service each time. I've yet to speak to a Surgi employee.

Trina K.

12/21/2021

This is a review for HVAC service. I hired Surgis for a custom condenser pan and unit inspection following a home remodel project.

Customer service was rather impressive. They were responsive, easy scheduling and all commitments were honored. I had two service dates in the same week (my pan was made and installed in less than 24 hours) and each time I received a confirmation the day before, a picture of the technician (Rene) assigned and a call 30 min before he was headed to the home.

Once there, he took the time to explain what was needed, recommendations to keep the line clean in between service appointments and a call out regarding changing the filter on a tighter schedule post construction.

I'm happy to have found them and without question recommend them for HVAC needs.

Dan R.

8/22/2023

Prices start at over $400 plus $89 for the service call. More than $500 for simple service is a rip off. Stay clear.

Daniel G.

03/07/2020 12:00:00 SA

Surgi's recommended we do several things to improve our AC system - but after giving us a quote only did two of the three things promised. Their employees said point blank that there were issues only to have the owner, who had never seen the equipment, overrule those decisions. So it can be frustrating, because there are times where the answers aren't black and white (and we all want to feel good inside our homes). Your results may vary, and I know many have had good experiences. I've heard nothing but good things about their full install of new systems, so maybe that's where they are best.

Jean P.

5/17/2022

We had a mechanic come to our house last week. Though our unit is old, we requested a repair as we cannot afford a new unit. We are in the same situation as many people. The mechanic examined the unit and diagnosed the problem. He informed us that we 100% needed a new unit. A new unit would cost us $12,000! I asked him is there anyway he could repair the unit so that we do not have to buy a new unit. He said sorry there is no way. We then called| Year Round (yearroundac.com), and an honest mechanic came to our house and fixed the unit for $175. My question to you is why is it that your mechanic tried to sell us a new unit when the problem can be temporarily fixed for $175. I know it is a temporary fix but right now we cannot afford a new unit. Please address this issue. Also, I emailed this issue a week ago with no response. I called this morning and spoke with an agent and when I could not hear her over the phone her response was I'm here! Not, yes, good morning. I can hear you.. How may I help you

Minnette P.

08/04/2023 12:00:00 SA

I contacted Surgi's to have an air condition drain line cleaned. I asked how much the charge would be when I called them. They insisted they could not give any prices over the phone. They said there would be an $89 service charge. When the guy got to my house, he whipped out an iPad to show me several options of plans vs. one time fee that I could choose. The charge was going to be over $500 for a one time clearing of a drain line. No thanks.

Jenny L.

8/16/2023

We requested someone come out to check on our AC coolant levels and when Adam Abdelmuhsen arrived everything was absolutely fine - the house was cool and everything.

30 minutes after he left, our AC will not come on and the company is not doing anything to expedite a response.

A major disappointment.

Hannah R.

5/27/2023

Highly recommend price shopping before committing to Surgi's. We needed a new hot water heater and got quotes from various suppliers. Surgi's was by far the most expensive, the quotes were $2,000 more for a tank water heater, and over $4,000 more for a tankless- compared to their competitors. The financing interest rates were very high too, starting at 9%!

Chris B.

06/03/2014 12:00:00 SA

Gave me a good price on a new unit. and was very fast to get it installed. I would use them again

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