Roto-Rooter Plumbing & Water Cleanup

I called them because they advertise free estimates. DON'T BE FOOLED!   You pay for that estimate by their over-priced service. IF I had gone with one of the others I had called I'd have saved at least $100 !!!!!    Tech said the job would take 2 hours and quoted me $349. I asked what happens if he didn't take 2 hours to which he answered it would take that long. Whada???   Should be based on actual time spent.  DO NOT USE THESE PEOPLE!!!!!!!

No thank you, there is nothing to fix, your incompetent workers wasted 6 hours of my life and still never managed to show up.  I have no confidence in your employees abilities. The first, and most important part of every job is showing up on time, and your guys couldn't show up AT ALL. Don't forget, your supervisor hung up on me because I was a little angry that I spent 6 hours sitting in a non air conditioned house waiting for a plumber who never showed up. So the supervisor hung up on me because I said a naughty word on my 5th or 6th call when they finally stopped pretending that a technician would be there in an hour (every time up until then I was assured that my technician was one hour from arriving).

So there is nothing you can fix, I will never use Roto Rooter again, and I will tell anyone and everyone who will listen, exactly how lazy and incompetent your workers are.

Sidney (tech #50) was great! He came out quickly to fix my mom's stopped up pipes and was very professional and knowledgable. We would highly recommend their service!

We've had a badly clogged drain for a while. George (tech #2170) was a godsend and got the job done quickly and very well. He was also friendly and lovely to have in our home! When I call RR again for any job in the future I'll definitely be requesting him. Thank you!

I have never regretted calling any service company as much as I regret calling Roto-Rooter (RR) in New Orleans.   I used to live in another Louisiana city, have always used RR, and have never experienced anything like this.  I called to report a sewage back up in my home.  The first RR operative that showed up, within five minutes of entering my house, quoted $15,000 of work on remediating the damage the back flow had caused in my home.  I work with infectious diseases and know quite a bit about bacteriology.  I was treated to a narrative of idiotic explanations of how bacteria would persist forever in my home if I did not spend the oodles of money, which, considering at the time only about a gallon of disgusting fluid had erupted into my home; I knew to be absolute malarkey.  
RR then sent out a technician who did a great job attempting to relieve the blockage.  His attempts did not work, and after removing the toilet to access the floor waste drain, he attempted again.  Again, his efforts were fruitless.  The technician stated that he was having a RR plumber with a camera come to my home, but the technician felt the problem existed on the S&W Board side of the meter, the city's problem. The backup continued and an additional hour elapsed, with me continuously mopping up the slow but persistent flow of murky water into my home.
About an hour later the RR plumber arrived, looked at the situation and told me, It's the city's problem and they will handle it.  While the plumber was still examining the drain, I called the Orleans S&W Board to report the problem.  The S&W Board told me that before they could handle the situation, I needed to remove the six-inch clean out cap.  Since I had never had problems with plumbing in the house, I had no idea where this cap was located.  I told the plumber that the city had told me the cap needed to be removed.  The RR plumber told me that the city needed to handle the situation and that he was not going to remove the cap, and the city would still fix the problem.  
The day dragged on.  The S&W Board showed up in early evening only to tell me that the six-inch cap did indeed need to be removed, that the cap was under the house, which is on piers with a crawlspace underneath, and that S&W Board cannot go under the house. Mind you that all day long water had continued to flow into the house, with me continuously mopping, absorbing with towels, and in other ways dealing with the mess.  
So after dealing with RR, a whole day had gone by.  I am now waiting maybe days for another plumber to show up.  The hardwood floors in one part of my house are destroyed and need to be replaced, and the situation continues.  All this because I called RR instead of a reputable plumber like Carl Bourgeois.  The sad thing is that whatever the RR plumber would have quoted to do the work, I was prepared to pay.   I was not given the opportunity.
In addition, I did find the six-inch cap.  It is, in fact, under my house.  I am sixty-four years of age and have an unhealed broken shoulder from an accident months ago. Yet I crawled under the house after finding about the above problem, in the dark of night, but did not have the strength, and likely not the proper tools, to remove the cap.  Thanks, Roto-Rooter, I will never call you again.

I would like to thank Devin Jones from Roto-Rooter for coming out and repairing a pluming issue that I had at my home yesterday.
He was excellent and very professional as he explained every step of the process to both my son and myself. In addition, the pricing was very competitive if not cheaper than other services providing he came out after 7pm which is unusual for most other companies I called.  
I will be using this service should I ever have pluming issues again,

Thank you,
Pat (mom) and Ray H (son)
Kenner, La - 70065

I do not advise using or even calling Roto Rooter. I called them Monday to schelded service re: my plumber suggested having them use a camera to detect plumbing issue. They didn't return my call until Tuesday to Schedule an apt for that Thurs 11-3. They no showed with not phone call, so I called them at 3:45, the service guy told me he was off at 4:00 and I likey didn't need a camera, because he couldn't access the second floor, but I needed 1at floor access anyway then tried to tell me it was $550, assuming I could not afford the service. He was trying to make excuses for them not to coming to my house. When I challenge him, he said he didn't want to talk to me because of my tone And he was going to hang up. Needless to say I called Earl's pluming and they are coming out and charging only $275. I advise calling Eawl's first.

The first time we called Roto-Rooter we were absolutely desperate!! It was Thanksgiving, 2 hours before 21 guest arrive and we get a major clog in the household drainage system! Being skeptical of national brands, I called every local drain company in the book. No one would come out, so I called Roto-Rooter. They were so nice and they had someone out within the hour! They trulely saved the day and the technician was incredibly nice and very professional. And, they didn't up charge for the holiday call! This is my second service call with them and the service was, once again, outstanding!! Thank you Roto-Rooter!!

We needed service to unclog a stopped up toilet that was backing up.  We put in a call and were told a serviceman could be at our home within 1 1/2 hours. We gladly accepted this.   After one hour, he called to say he could come 15 minutes early.  Apparently we do not have access to the clean-out plumbing mechanism to the toilet so I was told he would have to remove the toilet to dislodge the clog.  Before he started he showed me the price; i agreed to it.  The price seemed a bit higher than I hoped but the speedy service was great.  The service man was polite and professional.

Devin was prompt, pleasant and professional, fixed the pipes under the sink quickly and efficiently, and even tried to save me money! I will call this company the next time I need a plumber!

Came to fix my drains and clean out the Clog. Well they just put pipe tape around the joints didn't unclog nothing and charged me $350.00. Got another guy to come out he fixed everything showed me what was clogged that Roto Rooter was supposed to do and didn't. He charged me $200.00 and everything is fixed. So Roto will be refunding some of my money.

I give Roto-Rooter two stars for speed of coming to my house to fix my plumbing issue. However the cost to do the repair was excessive. I was told it would take a day to a day and half to do the repair. The actual time was three hours. When I called about adjusting the bill because of the tIme from repair, I spoke to two people and neither called me back.

Nick Alphonso was who Roto Rooter sent out to my business.  There were some delays because a part supplier but Nick did the job well and was quick.  Thanks Nick!

Scheduled at 2 pm and I waited until 6. When I called back they said they had never sent a crew to me at all.

Missed the arrival window by a mile, and after calls back and forth, could still not give an estimated time of arrival.

I prefer professionals who know how to plan.

I was very pleased with my service. Christopher was polite, knowledgable, worked quickly and was very neat. I will definitely call Roto-Rooter again if I ever have plumbing needs.

UPDATE!!!!
I was within my 6 month guarantee by a few days.  I have been using the EXPENSIVE Roto-Rooter drain cleaner as recommended when I had my service done.  My kitchen drain started acting up this Monday so I did an extra treatment.  No luck.  The clog/slow drainage starts in the evenings after we prepare dinner and have to put the dishes in the dishwasher.  When the guy came out today it would not repeat and we were told we would have to pay $267 for them to do the service.  

False advertisement.  Very disappointed in Roto-Rooter.  I rather pay another company double before I would contact you again.

I wish I could pick 0 stars, but unfortunately it's not an option.  I have a leak (and still do currently!). I called them to set up an appt w/ the leak specialist on a Friday night and they gave me a Sat appt. at 8 AM.  Sat rolls around... nobody comes and then they call around noon to tell me that there's nobody available.  They reschedule me for Sunday at noon.  Guess what happens?  Around 1 pm, they call me to tell me that there are no leak specialists working that day.  I bite my tongue and re-reschedule for Monday at 6 pm... I'll give you one guess what happens next.  They are 0/3 with the appointments.  Right now I'm under the assumption that this business doesn't really exist in New Orleans.
Update:  5 days later they finally show up.  My leak is intermittent so it wasn't actively putting out water at the time.  Here's their mind-blowing leak specialist assessment....get ready for it, please call and make an appointment when you're experiencing an active leak.

Same day service, which was awesome. George Hardin (tech #2170) did a great job. He fixed the toilet quickly and was very professional.

Waited over 8 hours for a clogged drain, with calls to get ETA never returned. Finally when I called to cancel, they said the technician would be out in 30 minutes. Did not believe them. Going with another service.

I woke up to a river in my kitchen and laundry room. I couldn't pinpoint where the leak was coming from. So I called Roto-Rooter and they sent one of their finest, Darrel. From the second he introduced himself until the moment the job was completed, he was the consummate professional. He took the time to explain everything that his expertise had found and even had the humility to consult with someone with more experience to make sure that his assessment and findings were correct. I will definitely call this company again and request possibly one of the best customer service providers I've come across in years! Thanks so much.

I had a clogged tub and scheduled an online appointment.  They said they would be at my house between 8 and 10 am.  Needless to say they didn't show up till 1pm.  I missed an entire day of work waiting only to bee charged $457.00 to unclog my drain.  It took less then 30 minutes. They are a rip off and I'm also filing a claim with the better business bureau.

My service technician was Amos and he was extremely efficient and professional. He arrived at the scheduled time, walked me through my options and didn't make me feel like an idiot lol. I'll definitely request him in the future

Great service by technician Herb. Couldn't have been better! Had a nasty clog in the washroom. Was a relief to get this fixed!

Our kitchen sink was severely clogged and disposal wasn't doing its job. Called Roto-Rooter at 8am, plumber was here by 10am, on a Saturday morning, snaked the drain multiple times until he was sure all the years of clog were removed, cleaned up after himself and the bill was no more than it would have been for a random during the week service call. My husband and I are very pleased with their work and prompt service!

We were pleasantly surprised by the outstanding service provided by Nicholas (#2695) of Roto-Rooter Elmwood.   He arrived on time, was very courteous and took care of our problem in a professional manner.   He made sure that I understood exactly what was going on and even let me look at the problem through the camera.     Even a minor plumbing issue is a big deal for us - we have a bed and breakfast historic inn near the French Quarter - so we were very satisified that our phone call was answered immediately and all staff took care of our needs in a timely manner.   We are happy to have found a plumbing company which is eager to do business with us.   Thanks, Nick!

They were super busy and took two days to get here (not their fault). The prices were a bit high BUT the gentleman who came was really nice, and that makes up for a lot.

Dwight #1485 was my plumber. He did a great job fixing leaks all over the house. It was a difficult fit under the sink because of the position of the disposal, but Dwight worked at it until he got it perfect. I had a problem with the diverter in the shower that looked like it might be hard to fix. The part had been changed not too long ago, but water was streaming out of the tub spout while the shower was on. Dwight was able to fix that perfectly, and so it cost me a lot less than it would if the pipes had to be replaced. Dwight was on time, very personable and helpful. He made sure that I saved as much money as possible by working harder, and he made sure I got a reduction from my discount coupon. I was very pleased with his work and confident that he does the best job. I will request him in future.

Our family has been using Roto-Rooter for about ten years. Each time they have been great to us and our home.  The most recent visit was to have a new toilet installed in our home. Jamard was so great. He came to the house, completed the estimate, and then explained our options to us. He took the old toilet out and then went to pick up the new one.  While picking up the toilet he went the extra mile to ensure that all of the pieces and parts were included in the box so that nothing could go wrong with the install.  Once he was back at our house he began putting the toilet together, going so far as to explain certain parts of the process to me to ensure our understanding of what was taking place. We really appreciate all of the hard work.

Called around 11am because my hot water heater stopped working and I tried to troubleshoot, but was unable to re-light the pilot light. They had Mr. Amos out to my house within the hour! They also called to give me a heads that he was on his way, so I really appreciated the communication and efficiency!

I thought I was going to have to buy a new water heater, but he gave me the options of relighting the pilot and seeing how much life I could get out of an already 10yr old water heater, servicing it and cleaning it out to see if there was dust/dog hair causing the light to go out, or replacing it. The price for replacing it seemed a bit higher than what I anticipated (quoted $1150), but it seems like there is some mark up Rotorooter adds for going to purchase and deliver a water heater, which seems reasonable. The price was a bit high for someone coming out just to relight a pilot (almost $100), but they have to make their money too, I guess. Mr. Amos was professional, friendly and efficient, and overall lovely to work with!

I'm doing a bit of research into costs for installation if I buy it separately, but I would not hesitate to work with Mr. Amos again!

Thank you to Devin Jones for coming out right when we called! he was nice, efficent and very professional.  - maritech commercial

George was great! He came back and honored Roto-Rooter's warranty when we had the same problem back up again.

I called them on Sunday and they gave me a time frame from 10 to 2. I called them around 12 to make sure they were still coming cause we had no water due to a leaky valve and the guy told me oh yeah we had to cancel you for today because we are running behind. If I hadn't called them we would have sat around waiting all day without water. Extremely unprofessional for them not to let me know right away! Good thing we found Acadian Plumbing! Much better company.

5 stars for prompt action and super nice technicians!!  Although my problem wasn't urgent to the point that I had water spraying down the house or anything that drastic, I did have a fairly big issue with a leak that I could see had also caused water to get trapped inside the drywall of my half bath.  

I called late evening on a Sunday expecting to leave a message and was pleasantly surprised to find the phone was answered and I was given an appointment for the next morning - which was Columbus Day and some businesses are closed - at 8am.  The technician actually arrived a little bit early and was very courteous.  He had his supervisor (actually I think he was the owner) come out while he was there  and take a moisture reading of the wall while he went to work on the leak.  It was determined that some drywall had to come out.    

They set an appointment for later that afternoon for a drywall demolition guy to come in and he too was on-time, courteous and efficient.  Everything was cut out and he installed the de-humidifiers and drying equipment which had to stay for 3 days.  I knew he'd have to come back every day to take a reading and knew my schedule was going to be tough to pull off that week, but he came at MY convenience even as late as 6pm to do what he had to do and was quick about it too.  Now if I could only get my contractor to do the rebuild so easily...lol.  

It's always stressful dealing with plumbing repairs, but Roto-Rooter made it pretty painless for me.  I wouldn't hesitate to call them again if needed.

On Sunday, March 8, I placed a service call. All the drains in my home were blocked. Mr. Jacob answered the call within a few hours. He was very personable and did an efficient job, but I found the company a bit pricey

After recalling another plumber to be told the boss said our problem was not as much an emergency as another's and he couldn't come help us (but forgot to call & tell us so),  I called Roto Rooter.  I was given a huge window for the next day which I took but continued calling plumbers.  Roto Rooter called back about 5 minutes later to ask if they could come now and take care of us sooner!  About 30 minutes later Nick(2695) showed up with a big smile which is unusual at 6pm on a Saturday. He had the problem fixed in no time at all and even did a good job of  cleaning up after himself.  The only reason that this isn't 5 stars is the cost - I realize that it's the same with all plumbers but I need to work a week to make what I was charged for 10 minutes of service.  That being said I would definitely call RR again and request that Nick be give the job of taking care of us once more.

Our technician was extremely helpful and worked hard to eliminate a difficult pipeline blockage.  If my review was based on the technician's service alone, I would have given 5 stars.  I deducted one star due to a scheduling miscommunication.  But, overall, we were satisfied with the service.

Terrible Service. I originally had an appointment scheduled in a window from 8-12. I was informed at 430 pm that day they could not send someone out. I was reschedule again, and they again cancelled the appointment.

I was fortunate enough to have Jeff Slater #355 come out today to help me with my clogged toilet. Extremely courteous and professional, we went through likely scenarios of what could cause the problem and he even recommended what steps to follow to ensure that this does not happen again. It's attention to detail really surprise me because that is not the norm that I've experienced with other local companies. The gentleman he was training was absolutely hilarious as well, it was nice that we got to connect as people and share a few laughs while working on the issue. It got resolved very quickly and more importantly for a very fair price. I will not hesitate to schedule another appointment with Roto Rooter for any problems that I have in the future solely based on my experience with these two gentlemen. I hope the best for you Jeff and Roto Rooter.

Outstanding service !!!!!!  I called on a Saturday at 3am and I was able to get a tech out the next day! Once here Roberto was great he gave a free diagnosis and went over the possible repairs. He then tried the first repair but found that the issue was worst than first thought. He then replaced the toilet and gave us a 1 year warranty on labor. He even tried to buy the color my wife wanted to match the bathroom decor. He did all of this in under 3 hours on a Sunday which was truly amazing. Would definitely recommend to anyone that needs plumbing repairs

I'm surprised this company has 4 stars. I called a plumber out to receive an estimate. They changed the time of the appointment and didn't notify me that the plumber was on the way to the house. It's been over a week and I still haven't received an estimate. If your looking for for Work to be done in a timely manner I wouldn't suggest this compNy. It's been over a week and I can't even hire a plumber from them because they won't even tell me how much it's going to cost for their services. I'm very disappointed and annoyed. What a waste of time.

I had an obstruction in the line that was backing up in the toilet when I washed clothes.I was originally told on 2/3/2021 that the clean out in my washroom wouldn't accommodate the equipment to determine where the obstruction in my line was located and the plumber said he had to take out my toilet  to remove the obstruction which cost  565.00 but with a 10% discount. But to no avail, he couldn't remove the obstruction so he would arrange for the camera team who had this extraordinary equipment to detect the obstruction, so on 2/4 another guy came and he said he couldn't see anything other then black so it must be a broken pipe underneath the slab and he wrote me an estimate of 9,000. I was told to not use my kitchen sink , washer, or commode until I had the work completed.  Another company came 2 days later and easily and effortlessly used the same cleanout that the first guy told me that his equipment wouldn't accommodate. He removed the obstruction within an hour!   No need to break concrete and go through the slab and only charged 205.00. So I was overcharged and mislead and stressed unnecessarily because RotoRooter was inept or untruthful about my problem to get more money, I wonder if  they work on commission?  At any rate I would not believe what they say and I would get a second opinion before using them.

Troylynn Maupin

Guess what... We got Nick to come back out and clear the main drain line. and as I stated before he did a great job once again. This time they sent another gentleman with him to shadow him and learn from him. Nick is good at what he does, and I'm not one to give out compliments easy unless you do a good job. GOOD JOB NICK (tech#2695), and thank you again Roto-Rooter

The plumber showed up masked as I guided him to my water heater. I was totally relieved when he was able to  light it without replacing the igniter. It looked worse than it's ability to function. Nothing beats an honest plumber ‍!

I was given a 4hr window for my appt, which was 5pm - 9pm.  I get a call at 8:56pm advising me the plumber was still on a job and he could be at my residence in another 1-2 hrs.  I cancelled it.  I then received a $75 coupon, so decided to call them again.  The guy came out, unprofessional, and advised it would be $300 to snake my tub.  What a rip off, in addition to horrible service.  Go local people!!!

Technician (Nick #2695) came out at the estimate time that we was given. Quickly gave us a quote and started working quickly to unclog ged the problem in our restroom. Service was fast and professional

I called Roto Rooter requesting that they send someone the same day and they did! Another plumbing service cancelled on me the day of and I was calling around to find a replacement. Thankfully, the lady who answered the phone was so nice and helpful. She sent someone out and he showed up early in the appointment window. He was very professional and completed the job very quickly. He cleaned up after himself and made recommendations for future service. I will definitely be using Roto Rooter in the future for all of my plumbing needs.

Nick (#2695) is a wonderful employee. He was prompt and courteous on both days that he came to the house. He fixed the problem on the first day he was there. However, I decided to have him put it in a garbage disposal. He completed that job today. I would recommend this company to anyone.

Adam came over and did a thorough and excellent job solving our plumbing issue.  I highly recommend RR in the Abita Springs area.

Nick (#2695) was wonderful! Kind, professional demeanor and excellent service. Thank you!

Very fast service.Called Roto Rooter in New Orleans for appointment and received service that day. Good service and pleasant  attitude from plumber Devin. Job done right. Would recommend them

Horrible experience.  They quoted a time. Didn't show so I called the guy I spoke to was rude then they called back 1/2 hour later to say they had to push it back to tomorrow. They advertise they work emergency services and they didn't follow up. Horrible experience. I will not call them again.

I called Roto-Rooter after my attempt to schedule service with another locally owned plumber failed miserably.  I should have called them in the first place!  Dwight (#1485) and his partner showed up right on time.  They were polite and courteous and fixed my problems in a short period of time.  I ended up needing a new spout in my bathtub - they even went to Lowes and picked one up for me!  I love Roto-Rooter because they allow you to schedule a window of time - (and actually show up when they are supposed to!) instead of making you wait around for an indefinite period of time.  The plumbers and the people on the phone are always courteous.  The work is always satisfactory.  The only reason I don't give five stars is because they are
more expensive than the competition.  But, lets face it - you get what you pay for!  I will happily pay more every time for such pleasant, dependable service.

They dont even deserve one star! We had a clog in our brand new home we had only been in for a week. They came out and could not find the clean out pipe where the clog was so they went on the roof to go from that pipe, that didnt work so they came in  the house with a big machine dripping fecal water all over my new white floors, pulled up my working toilet to unclog the drain,After four hours ,they finally  got the clog removed, but the next day the toilet wich had no problems before is now leaking. They gave me an appointment fo 1:00-3:00, they showed up at 4:15, for the technician to tell me that he didnt know how to fix it, so the next day they scheduled a third appointment to come fix the toilet they broke and wanted to charge an additional $350.00 to fix. We told them no thanks and now we are looking for another plumber to fix our broken toilet, that we will have to pay for out of pocket. What a NIGHTMARE!!! Dont let anyone you know call ROTO ROOTER!!!!!

Alphonse Campos did an outstanding job locating and eliminating the muck in our underground storm drains in our back yard.  He jetted many times to clear the roots, mud and debris build up.  After he was finished he cleaned up the area.  We were very pleased with his professionalism and would recommend him.  Brian C.

I placed an appointment online and they called back with the time frame between 8-10. The technician didn't show up until around 3:00 .Usually they are supposed to quote the price before doing it but this was not the case.
I was anxious to get the work done and I assumed it wouldn't  cost much but I was very surprised when he handed me the bill. It came up to $470 to fix a simple leak.

Update: after I complained, I got a call from a production manager and we talked on the phone and I told him what had happened and  he said he would talk to the general manager, he also said he would call back the next day but I still never received a call back.

Fast, friendly, professional, reliable - nobody does it better!  Will always go with Rotorooter in the future. Prices can't be beat.

my son stuck something in the toilet and we couldn't get it out. called roto rooter and were able to get SAME DAY SERVICE!!  I was given a 3-7pm window, but had to get my daughter for 3:45. Nick (tech #2695) waited until I got home (4:15). He was very professional and friendly. He assessed the problem  and walked me through the process and the possible steps that would need to be taken and prices. He was finished in no time (maybe 15-20minutes). polished the inside of the toilet and also let me know of another existing problem with the toilet. Great company with great techs & A1 customer service!!

Thanks soo much Nick (tech #2695)for fixing the problem !!!

Will definitely be calling them in the future with any other plumbing needs!!!!

hats off to melvin tch # 1938     professional, courteous and knowledgeable!

I contacted roto roofer to help fix my hot water heater. Long story short I ended up taking off 4 days of work after roto rooter kept canceling and postponing/no showing the appointments. They showed up to perform the repair finally and still did not have the required chemicals despite the prior 3 appointments saying they needed the chemicals. I ended up having to leave and had them text me when the job was complete. The repairman left, never turned the water back on, and the hot water heater was not fixed and is now in a worse position. I called to file a complaint and request a refund. I was told they take complaints seriously and I would be contacted via email or telephone shortly. No one from roto rooter followed up with me and still haven't refunded me for this horrible experience. I will never use them again.

The tech went out to my rental property. He did not call with the price and service needed before completing the work like I requested. I asked to be billed since I was at work with a client he said no I need a cc over the phone. Fine. I said give me 10 min let me go inside and get my credit card. He rudely said to me 10 minutes! I'm on the clock. Yea well so am I and you didn't even call to get approval to do the repair which would have given me a heads up to expect a payment call!!! Completely finished with roto rooter after that terrible tech. Too bad since I manage 10 rental units and they have been our go to plumber for over a year. Decent timing for them to be an ass to me though, my great local AC guy I've been with for 15 years recently recommended a plumber to me. Bye roto rooter!

Great Guys, We had the experience of dealing with the mitigation area, and Chase went beyond expectations to get our home cleaned out. We also had the experience of dealing with the excavation area and Paul was very professional & was great to deal with. And everyone else in between was also great!!!  The glue that holds this team together is the General Manager Mike. When we were having some issues with our insurance company he came out to our home to make sure the ball kept rolling. We have always used them in the past & will continue in the future!

If I could give zero stars, I would. I called at 5:00 pm, was told a technician would be in touch within two hours. At 6:00 pm, someone called to let me know I'm the next one in the queue and they'd be there within the hour. 7:30 pm, I call back - someone says they'll be there within the hour; I told her they said that an hour ago. She calls the dispatcher. He ran into an issue. He won't be there until closer to 10:30 pm. THEN 12:30 AM ROLLS AROUND. Still no service, no updates. I call back. He's still on that job. There's no fucking way he's been on the same job for 6 and 1/2 hours. It's bullshit. She says he's on his way now (12:52 AM). We'll see... TL;DR, fuck Roto-rooter. They just lie to you and make you wait around for nothing. Such a joke.

Sunday Afternoon 9-25-2016.
Both of our kid's drains were clogged.
Called Roto Rooter, repaired in about an hour
Nick did a good job and was very professional. Technician # 2695
We will use them again.
Mark R.

Prompt and efficient.  The service man was very pleasant, etc...   got right to work finished in no time.  will use again.  Nick2695

Thank you Roto-Rooter, for helping us out with our upstairs bathroom leak which went into the kitchen ceiling...

Update on below remarks: The local manager reached out and apologized. He offered to send a third plumber to have a look at my convenience. He assured me that I would not be charged for labor costs only for parts if necessary. I politely declined as I was already asked to pay for a part that was not necessary to fix the root cause and I do not want to incur further costs. I asked for a full reimbursement to which he agreed to but said it may take a couple of weeks. I did receive a reimbursement after all. I appreciate that they honored the guarantee.

I contacted Roto Rooter with a problem with my shower water not staying warm. Based on past reviews posted on yelp , I decided to give Roto Rooter a call. I waited a half day for the plumber and once he arrived he could not figure out the problem. He spent nearly two hours adjusting the hot/cold water cartridge lever and explained I MIGHT need a new one. He left to go pick up the piece and replaced it and asked me to sign the $300 invoice for parts and services. The next Day I woke to shower and realized I still had a problem with hot/cold water and now I had even less water pressure than before the replacement. I immediately called the co back and they sent out another plumber. Again I waited all day. When he arrived he felt the water and verified that the replacement  his co worker had installed had not fixed the issue. He apologized and said he could not figure out what was causing the water to turn cold while on hot. Frustrated I asked him how I could be reimbursed for te $302.96 that I spent on a service that didn't fix the problem. He said to contact the manager. I feel robbed of my money at this point. I might add that I checked what a single cartridge replacement costs at Home Depot and it's less than $40 so why I still can't explain the $300 service fee for a service that was not completed. I still have the same problem I started with and now I will have to work additional hours to save the money to pay another plumber. My $300 down the drain.

Roto Rooter contacted me after I left the review and we spoke of the issue. I was issued an acceptable partial refund on the service they provided. They were very professional with the whole process.

Had a back up sewage problem we were unable to unclog ourselves. Root-rooter showed up and solved the problem and then showed me the cleared line on a camera. Jeff was courteous and knowledgeable.

Harry repaired a minor leak with the toilet seal, a rocking problem and a supply valve. He did  a great job, pleasant and very professional to deal with.

Devin from Rotorooter New Orleans was fast and efficient. Was able to resolve our issue quickly. Rates were fair. Will do business with again.

I had an excellent experience with Roto Rooter.   The plumber that came T. Billiot was very knowledgeable and fixed my old corroded kitchen sink pipes without problem. I will definitely call this company again if needed in the future.

Roto-Rooter is our go to. They provide awesome customer and technical service. We've had to use them in both our old and new home and they're always very understanding and very responsive. The pricing is very reasonable too.

Four hour window is a joke. What they do is string you along. They were to come between 3-7pm, then call at the end of the time window to tell me they can't even show up until the next day. At this point I can't call another plumber because it's Friday night and I will have to start all over with another company. False advertising/ bait and switch.

I called at 8am and my tech, George (#2170), pulled in at 10am, he was efficient, friendly, and gave great customer service. He got the job done in under 2 hours and had smile on his face the whole time! Thanks so much! Will use them again in the future (and request Mr. George!).

I don't think you can call yourself a 24/7 plumber if you're not available 24/7.  Called at 4:30pm on a Friday and was told I couldn't get some one until the following morning.  I told them that my closet would be flooded.  They didn't seem to care.  I have Eagle Plumbing on their way now.  Hopefully they will do what Roto Rooter can't.

Also, I was greeted with How can I give you excellent customer service today? and then she copped a 'tude with me.  F Roto Rooter.

We always call Roto Rooter, because they are professional and do the job as promised. There are no hidden fees, and everything is calculated and explained in detail to the customer. Dwight was our plumber/technician today, and he was professional and courteous, as well as knowledgeable. We feel that our issue has been remedied, and are confident that we will call Roto Rooter again. We hope that Roto Rooter recognizes the great employee they have in Dwight.

I really don't like to give bad reviews but I've been consistently calling this company to resolve an issue that they created for weeks and still no response. I had a tub issue where the handle was broken back in June. The plumber that came out responded quickly and switched out the fixture in a few hours the next day. Fast forward to the first week of November, where I realized our ceiling had water damage due to a leaking tub from the changed fixture from a few months ago. I left a message over the weekend and that following Monday, Michael, the regional manager came over to inspect the issue. He assured us that he held his company responsible and will fix the issue. One of his technicians was able to tighten the tub fixture and we were told to monitor the issue. 3 days have passed and we haven't seen any drips, so we called back a few times to figure out what is next steps. They then sent someone to look at the water damage and then that person left. Again, no follow up! I had to take the initiative to call a few times and they then sent someone to set up a dehumidifier to remove the water moisture from the ceiling. Someone came over two days afterwards to pick up the unit and that's the last I've heard from them. This was before Thanksgiving. It's been 2.5 weeks now and I've been calling and calling, and no one can give me the common courtesy to pick up or respond to my phone calls. My tub has been exposed for over 6 weeks with the tile slab removed and it's just sitting in my bedroom. I don't dare to seal it back up because I still have an entire brown spot on my ceiling! It looks like customer service is quite active here, and  I would love to see if someone can better assist me.

Nicholas is the best. He was on time, very professional and extremely nice.
He did a great job keeping his area clean and didn't mind that I had dogs in my home. Thank you so much for the GREAT service.

The technician, Nick, was fantastic: knowledgeable and upbeat. He was able to fix the problem right away. I was a mess because I had just discovered that the tub in the guest room wasn't draining properly and a guest was arriving right away. I had contacted several other companies for the project and 3 were not able to accommodate my needs; the others didn't even bother to call back. The only reason I didn't give 5 stars is because of the dispatching part of the service; they told me twice that the serviceman would arrive in 45 minutes, and 3 hours later I was still waiting. I just didn't want to be snowballed; I only needed to know the actual info. And Nick was able to explain why I was given the misleading information. All in all, a positive experience. I would definitely call Roto-Rooter again.

I love the convenience of scheduling appointments online and of same day service. Devin Jones, Tech #59, fixed everything as requested and was a really professional and personable man in the process.

I am a new homeowner and called Roto-Rooter to give me an assessment on a leaking kitchen faucet. They sent Shane, who took a look under the sink and said to me that the entire faucet was bad and would have to be replaced to the tune of ~$750 ($350 for a new faucet and up to $400 for installation). A friend told me this sounded like bunk--that an entire faucet being bad is a rare situation and it could probably be repaired. So I investigated. Turned out I have a single handle Blanco faucet that retailed for upwards of $800 and that the mixing cartridge in single handle faucets gets build up in it over time that will cause it to leak. One $35 replacement mixing cartridge later, and my faucet no longer leaks. I know that man knew good and d@mn well my faucet was not shot. He is a stain on the good name of Roto-Rooter, and I will never ever call upon them again.

I needed to have a dishwasher and garbage disposal installed, and Roto-Rooter was the right choice for the job!

I was able to schedule a technician to come at my convenience. My window was from 8am to noon, so I was pleased when the dispatcher called at 8.30am to let me know my technician was on his way.

My technician was Amos Watson (#1418), and he arrived exactly when he was due. He was neat and clean, and so polite, and he gave off an I know what I'm doing vibe. I explained to him what I needed - installation - and he was able to quickly give me an estimate. He also informed me that the plumbing under my sink was not up to code, which was not surprising, considering the age of my home, and the amount of leaking I've experienced from the sink. He added in the price of updating the pipes, and within about 15 minutes I had my estimate.

The best part of this estimate was that Roto-Rooter has set prices for each kind of job. There was a price for the dishwasher, a separate price for the disposal, and a third price for the pipes. I knew that there was no jiggery pokery going on with the pricing, and that I was not being taken advantage of. That's a great feeling!

We agreed on the price for all three jobs, and Amos went to work right away. After a quick run to buy some parts, his skill was put to use.

Technical aspects aside (because I have no idea how plumbing and wiring work), Amos was pleasant but determined, and seemed very efficient. He clearly knew exactly what he was doing, and this instilled me with confidence.

After two or so hours of work, Amos was finished and I could use my kitchen again. Before he left he gave me a quick lesson in the proper care and maintenance of my new disposal.

Overall, I am so glad that I chose Roto-Rooter to do this installation for me. Amos was a great technician, and everyone I spoke with on the phone was polite and accommodating. I highly recommend this company, and especially Mr. Watson!

The technician Nick was pleasant, timely, and professional.  I was able to schedule an appointment window that was convenient for me.

Super convenient service! Our plumber, Herb, was prompt, efficient, and thorough. Thank you so much!

Much thanks to Jonathan, the Roto-Rooter plumber, that came to my rescue on a Saturday afternoon. Great service all the way around!

Everyone knows that when you have a leak or plumbing issue, it is a very stressful ordeal. Particularly, when the issue is being experienced by someone other than yourself and you are responsible for fixing it.

Recently, I called RR to fix a water pressure issue and a leak in a rental property. A repairer came out the following day, but I seriously wish he hadn't. He was socially challenged and it created a bit of a rub at the outset. He knew it was a rental property and for some reason he decided to treat the tenants as second class citizens. He never spoke to them, informed them of anything and left without saying anything to them. I had to pry general info out of him and found his pricing suspect given my past experience with this company. Once the tenants noticed he was gone, they also learned nothing was fixed and there were two leaks when there was only one before. Never mind that I was already charged for work that had not been performed or was poorly performed.

The review is 3 stars because despite this piss poor experience, the general manager Mike McCloskey sent a new person out. He informed me that Greg was off but I know he was in fact working. Guess that's a nice way of saying I'm going to improve your experience. And Mr. McCloskey did. The new tech (Devin) was a godsend. He fixed it all and communicated with the tenants. And for that I am thankful.

Also, Mr. McCloskey took an additional $50 off the total bill. I would say it was great except that it is the same discount given if you check in on Yelp when the service is done. But it was a nice gesture on his part though it was appropriate under the circumstances. Despite my scar tissue, I am satisfied with the end result. And the tenants are too.

Nick showed up promptly, was clean, courteous, and got the job done quickly and efficiently.  He was also able to clearly explain the particular problem we were having with our bathroom drainage and what sort of maintenance we could engage in to prevent this problem recurring.  Had had a problem with an earlier technician, but Nick restored our faith.  Thanks!

What a joke! How is a plumber supposed to fix drainage issues without cleaning the vents. Then, after coming back the second time to clean again, they send out the guy with a camera and he presents me with a 5500 dollar estimate to replace the drain pipes. I went to Home Depot and rented a snake and cleaned out the clog with no more problems. I don't quite understand why I paid 450 dollars for a job I ended up fixing myself.

We had a plumbing issue on Wednesday evening and called Roto-Rooter. They advised that someone would be there between 6pm-10pm. They kept us informed on the progress of the plumber the entire time and soon we realised that it was getting quite late and even if the plumber did come after 10pm, it would be just be quite late to do anything. So we re-scheduled for the next morning. They advised the plumber would be there between 8am-10am. The plumber arrived after 8. His name is George Hardin. What a pleasant guy! He explained the issue to me and explained to me in detail what he was going to do, etc. I found it all quite useful as I have no clue when it comes to plumbing. He was meticulous about not leaving any mess considering it was a plumbing issue and fixed the problem in no time with no issues. He tried fixing the problem with a drain stick (snake) but realised that the problem was running through to the main line. He then had to use a huge machine (bigger snake) to get the water to flow through. He had to remove the toilet in order to succeed with the job. He managed to push through and fix it. He then put the toilet back and cleaned the bathroom with very very strong chemicals ( germs be gone!).

He left leaving the place clean and tidy. I handed him a check and he was on his way.He did tell me that the service comes with a 6 month guarantee - which is quite useful to know. if you do decide to use them, I really do hope you have the pleasure of meeting George!

This is how they get you... they tell you they cannot give you a quote over the phone (although they can)... so when Rooter gets to your house, they charge an extreme amount... $550 to install two toilets... I had the toilets and they still informed me it would be $550

Great service, I had so many people trying to help me figure out everything and how to fix the problem. Will continue to do business with them.

Wow so glad I finally found a great reliable plumbing service! I called at 8 am in the morning and we had a plumber out and finished by 11am! My wife was home and felt very comfortable with the man that came out compared to the previous plumber we had who was loud and used a lot of profanity in front of my child. Not okay!! Needless to say we have finally gotten our plumbing needs handled at a great price and quick also. 100% recommend!!!!!

I would like to put 5 stars because of how wonderful Herb was handling our situation, but his co-worker had told us a tech would be at our house by 8am, and they didn't send Herb until 1:30pm. (Not Herb's fault, but still loses a star.) We live in Oakmont Apartments, and had water flooding through our roof and into our kitchen. It turns out there was a clog in the neighbor's pipe from years ago, which caused water to sit in the pipes and corrode a huge 3 hole over time. Herb showed up and knew exactly what to do about the clog, and replaced the entire pipe leading into our kitchen. Even with disgruntled maintenance employees and residents, he kept his cool and his smile, and worked quickly. Thanks Herb! Hopefully, we won't need to call Roto Rooter in the future, but if we do, we will be asking for Herb. (Tech #94)

Very quick to respond to my emergency of two clogged drains.  Jerome was there in 90 minutes and the office even called to tell me exactly when he would arrive.  We have an old house and my guess is that no drains have ever been cleaned out.  The two drains Jerome cleaned are working very, very well.  I think I'll have them come back and clean out the entire house.

Our issue started on a Sunday night at 10:30, of course!  I went on their website which was very user friendly.  I was able to make an appt for the very next morning. The technician called when he was on the way, which was nice. He was friendly, knowledgeable and done in no time at all. I was pleased with the entire experience. I would highly recommend roto-rooter, and most definitely use them again.

They needed a four hour window to schedule, and 45 minutes from the end of that window I had to call them to ask for a status.  They then told me it would be another 2 to 2 and a half hours before someone could come.  The real problem is they didn't call me.  How long would I sit, growing angrier, before some guy shows up hours late for an appointment he had a four hour window to hit in?  Ridiculous, never again.  Plus, the next place I called gave me a solid quote over the phone for what I needed done.

UPDATE:  A couple of days ago (2/16), I posted a negative review of Roto Rooter in New Orleans based on price.  Within a day (on Mardi Gras!) I received a telephone call from the district manager of Roto Rooter called to explain the reasons why they don't quote prices over the phone (to avoid problems if the problem turns out to be different from what the homeowner thought), why their prices are higher than independent contractors (a 6-month warranty vs. 1-month) and to try to make us satisfied regarding the price.  He cut the price almost in half, which we considered most fair.  

Based on their customer service, plus the fact that we could get someone to come out and fix the problem during Carnival (we live on the parade route), along with the 6-month warranty, I think 5 stars are deserved.

Roto Rooter was the third company to come out and attempt to locate and repair a leak between my upstairs bathroom and kitchen. Billy cut a hole in the ceiling to quickly locate the source of the leak and fix it immediately. He was was very professional  and thorough. Cleaning up the mess and even covered the holes in the ceiling with plastic before leaving. The cost was reasonable and competitive. I'll definitely use Roto Rooter for the restoration work and would use their plumbing services again. I highly recommend Roto Rooter.

   
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