Karen S.
12/10/2015 12:00:00 SA
They are great if you are able to sit around and wait for a plumber all day. When I called them for a job recently, I was told they could send a plumber out the next day. I asked them for a general time frame so I would know when to be home. I was told after lunch. So I planned my entire day so that I could be home in the afternoon. I arrived home by 11:30, only to find they had called at 9:20 AM, while I was still out. When I returned their call, the person answering the phone reprimanded me for not being home when they tried to come by. I explained (twice!) that I had been told afternoon, so I took care of all my other business in the morning. She continued to have an attitude about it so I just said to cancel the job. There are plenty of other competent plumbers who are a little more reliable and not rude to their potential customers.
I gave them two stars instead of one because, when I used them once before, they did arrive in the time frame they told me and did a good job for a decent price. The plumbers do good work. I just don't have the time to wait around all day, just in case they decide to show up early...and I don't need to be lectured to when THEY didn't show up at the correct time.