Our outside A/C unit stopped working three nights ago - cold air came on for 2 minutes with a strong smell of burnt motor oil, then cut out. Notified property manager the next morning (Latter and Blum) who sent someone out later that day. He was polite and efficient, and quickly identified the problem, the Blower Motor which he showed me covered in burnt oil - even had one on his truck but couldn't install until his boss negotiated a price with L & B.
Heard nothing more from Latter and Blum - who have to approve all repairs - but received a very aggressive phone msg from someone at Beep Me Plumbing later that night. When I returned the call, he was rude and argumentative, told me that he'd reported me to the owner of the house for not being home at 8:45pm the previous night, and that I didn't know what I was talking about when I stated that the problem had already been diagnosed as the Blower Motor.
On the morning of our third day without air conditioning, he showed up in an old unmarked van with two helpers. He continued to be aggressive, shouting and talking over me, then called the owner and complained that I was rude and uncooperative and he was leaving. He handed me his phone to talk with the owner of the house who confirmed that she didn't want to pay the company hired by L&B and had hired these people instead. None of this had been communicated to me. However, with the owner's direct approval, I agreed plus it also resolved the issue of any responsibility on my part for allowing someone potentially without HVAC certification access to work on the problem.
The aggressive man, who never introduced himself, told me he didn't need to hear the symptoms I'd observed when the A/C failed and just walked off. I decided to tell him anyway, which he continued to ignore - at least the two helpers appeared to be listening.
Final diagnosis - bad Blower Motor!!!
I would NEVER hire BEEP-ME for any work.
