Best Plumbing Services in Texas

Overall our experience was less than stellar. It began with Micah inspecting a home we were preparing to buy. He saw things that were in the initial inspection personally (I did not know this at the time because he was referred to us by our realtor, I didn't realize it was him who came to look at the plumbing bits) and later we called to have the issues serviced once we bought the home. When attempting to get this scheduled, there seemed to be no communication between he and Jenny (his wife).

I spoke with her over the phone about the Items we needed repaired and they were in the inspection report. (After this, nearly every call by either myself or my wife was met with an answering machine) I emailed the report to her to which she said there were a few concerning issues that Micah would have to see personally. (This was was over the weekend) I asked if they were available that Monday and received a bit of unwarranted attitude. She said, Monday's are the busiest days for us. If you could possibly convince our two customers without hot water since Friday to reschedule.Lol.... It would be later next week for sure. I ignored the passive aggressive tone and said I understand and asked when the soonest they would be available was, but later (once notified by my realtor) said that he already came and saw it personally. to which her reply was, Awesome Then use that one. That was all she wrote. Again sensing some hostility I recapped, OK,  so that brings us back to the original topic. When can he come to perform the repairs?

We agreed on Friday at 10-12. My wife was the only one of the two of us available to unlock the new home and we currently live aprx 25 min away. And she is a stay at home mom with a 1 1/2 year old. She called to let Jenny know that she would be there about 10 min after 10am due to baby delay but left a message due to no answer. She waited for 30 min and called/emailed with no response. She left to go feed the baby and wait for a call letting her know he was on his way. At noon she called and Micah answered. He notified her that Jenny was ill and unable to attend the phone (which is acceptable). He also said he was attending a client who had an emergency (also very acceptable). My wife notified him that we live 25 min away and please call before getting there so she can unlock the door.

At 3pm, Micah called to let her know that he had arrived at the house. She said she would be there in about 25 min, and he immediately disapproved of that answer and insisted we had to reschedule with Jenny. When my wife reminded him that she was sick and it will just go to voicemail, he responded with, well I normally don't talk to the clients. She handles the clients and I do the work. She said she would call, and she also let him know she was very upset with how this day went. He said something along the lines of we should have moved in first before having repairs, which seems odd to us (he may have said this because he didn't want to wait 25 min for her). She reminded him that she asked him to call before he got there so she could drive over. He said, I talk to 20 people a day and cant remember every conversation. He then suggested we take our business elsewhere. In a futile attempt, she called Jenny again to which it went to voicemail. So much for rescheduling.

I will admit there are a few things that we do not fault them for. One being they could not have foreseen the emergency call or Jenny being sick. However the constant attitude from both Micah and Jenny along with the lack of communication between them was very off putting for a new customer. Also when confronted about the situation and unprofessionalism on their part, it seemed as if she was being blamed for living so far away and he was unapologetic. We don't want to play the, customer is always right card but we feel as if we were unjustly treated for events that we were not responsible for.

Had a great experience. I'm a new home owner and Prosper Plumber was patient to show me what he was doing while working on my water heater. He gave me tips on things I can do myself to prolong its life as well. Will call him back again if needed.

I use them for our restaurant and they are amazing. Sweet people, super service and reasonable price. Highly recommend for any plumbing need.

I give them two stars: one of them, out of pity for the office manager that has to argue (literally) with customers about being charged for their plumber's driving time. Goodness, that poor, bitter lady! The other star is for the fact that the plumbers fixed a teeny little leak on a sink faucet...and I got a new customer discount of 10% off of labor!  Rock on!

But wait...

The 3 non-existent stars? Unfortunately for them, it was a couple of things: a) the extra drive time charge of $80 and b) the fact that I could have gotten the cartridge that they replaced for $40, but they charged $124.40 and did not present a receipt for it. My total invoice for less than 2 hours of work was $482.15 to repair a teeny little leak on a faucet. That's what is costing them a 2-star overall review.

Nevermind the fact that I could have purchased an ENTIRE new sink for that price.

If you do business with My Local Plumber, on the day of the service, be sure to ask how far the plumbers are going to have to drive to get to your home (or business). You will be charged $159 per hour for ALL drive time, outside of the amount of time that it takes for them to repair your issue. How do I know this? Because not only was I charged for their drive time (which could have included sitting in their car eating Whataburger or talking on their phones for all I know), but I also received a message from the office manager herself, explaining that they do not have a service call fee, but they charge for drive time INSTEAD. If the plumbers are driving from downtown Dallas to McKinney to come service your repairs, you're paying $159 for their drive time. Basically, there's your service call fee.

I have a very low tolerance for companies that don't incentivize their workers to be as productive as possible and instead, make it their own customer's problem (I mean, why rush to the next job when they know they are getting paid no matter what?).

My advice to you, go with Atlas Plumbing or one of the other 400 plumbers in the DFW area to keep your cortisol levels low and remove the stress.

Y'all know that I LOVE giving positive reviews, but this is one company that just doesn't deserve it, nor do they deserve one more second of my time. Done.

This plumbing company is amazing! They helped me with a clogged drain and provided exceptional service. Their team was knowledgeable, efficient, and always kept me informed. Highly recommend!

Had an issue when I cut our main water line doing some fence work on a weekend (of course). I got Mullins to come out first thing on Monday morning and they got to work immediately. Got the water line flushed out and restored service to the house promptly. My only complaints were the lack of up-front pricing, and they dug a second hole to hook up their equipment even though I had a perfectly good hole already dug.

The plumber, Bryan, who came to our home was very polite, and more importantly he did the job quickly which was important since labor is paid for by the hour. He over estimated how much it would cost to complete the repair, so it was a pleasant surprise to have a lower bill than expected and also showed integrity. I would definitely recommend Absolute Plumbing.

Cooper D Plumbing did a fantastic job on replacing a water heater for me.  They were fast, courteous and very resonsably priced. I would highly recommend them for all your plumbing needs.

While searching for a Dallas Plumber in Google I found Circle-E at circle-e.com.  I called them right away and I could not be more pleased with the quality of their service and the professionalism of their staff.

We've used these guys twice. Came on short notice both times. Very nice, quality work, affordable.

Highly recommend them.

I used them once a year ago and although not on time they seemed to do a good job.  This second time I called them and scheduled an appointment. I talked to the secretary three times requesting a quote and every time she assured me Mr D would call me back and be able to provide a quote to descale my tankless water heater.  That call never came.  One of his employees shows up at my house one morning. I was slightly surprised but showed him the job.  He proceeds to quote me a price twice what most of the other plumbers are charging and significantly higher than the year before when I had talked to Them about the job.  A waste of my time. If you're ok paying a premium and poor communication this company might be for you

Beware, if you have a problem they will try to sell you something that you don't need instead of fixing the problem with parts.
Please be very cautious with this company as they were overly nice the first few times we have used them.
Company also will sell you something much less than what your home needs in order to get your business. Will cause you problems down the road. They will not take any accountability for issues!

Great service! Bobby came on a Sunday evening (shortly after I called) when my shower drain was clogged and knocked out the issue quickly for a reasonable price.

My faucet for the bathtub wasn't working properly & the faucet for the sink had low pressure. They came right out & took care of it in a timely manner!

What a terrible experience with this plumbing company. The plumber they sent to fix my sink leak came for 5 minutes and then said he'd return in an hour to silicone coat the leak. He then returned and said he had to order parts instead and would call later that day with pricing. He never called. I then called the office a few days later asking for an update, never got one. I then called again and finally the plumber called me and said he'd text me the quote and be there in 2 days to fix it. He never called nor showed up as promised. I emailed the owner as well with my experience, still no follow up.

After several weeks, sink is still leaking and no follow up from Staggs plumbing. I will never use or recommend to anyone, stay away from this company.

I needed a shower fixture replaced so I called Binion Plumbing who was referred by a friend.  I bought the fixture at Home Depot that was very similar to the one I wanted replaced.  The plumber showed up with an assistant who looked fairly new to the job and replaced the fixture in about an hour.    I had an easy access point to the plumbing behind the shower and it seemed like a fairly routine job. When he finished he presented me a bill for $340.56.  When I asked why it was so much he just said it was for the service charge and parts.  The service charge was $262.50, $72.11 for parts which included $2 for pipe dope and $1 for grease and tax of $5.95.  I assume the service charge included the labor.
I didn't ask for an estimate but I guess I should have.  I probably would have gotten the standard answer of  we won't know until we get in there and see what we need to do..  Next time I will at least get the cost of the service charge and labor.  Even if it took  two hours,  I was charged $262.50, that's $131.25 an hour.  It seemed to be a one man job but there were two people working  and one of them seemed to be someone who he was training.  I guess they did a satisfactory job but next time I think I'll try one of those on-line services where you can get referrals and a couple of bids.
I initially wasn't going to say much about it but when I was telling the friend who referred Binion she said that was outrageous and I ought to complain about it.

I had this plumber redo my sewer line from the toilet thru the front yard to the street, install a mud sink, a disposal, and fix a couple of leaks. On every task he did, I had to recall him at least once to return a fix a leak or other plumbing problem he caused. Lonnie left my front yard a huge mess--never removing the clay pipe pieces and other trash he or his workers dug up, and he left the washing-machine drain hose OUT of the drain so that when I ran the wash, water ran all over my laundry room and caused my hardwood floor to buckle. I found a 2-foot hole, full of water, around the cleanout on the side of my house after he was supposedly done with all work; and I could go on. He didn't show up at all on a couple of appointments and on some days he didn't arrive to work on the plumbing until evening time. It took several weeks to get what he was supposed to do actually done (though the yard is still a mess and my laundry room floor is jacked up), and I would NEVER use him again.

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