Best Businesses in Texas

I seldom give reviews but I had to give Epic Service the kudos it deserves. I came home early to meet another service provider unrelated to this to find water pouring out the side of my house. Outstanding service! Epic answered the urgent call at 4:59 pm last Thursday for a leaking water heater. I was walked through what to do and within 30-45 minutes Shelby was at my home to diagnose the issue of needing a new water heater. Shelby took the time to explain the issue and our options. He redirected the water lines so that we could have water for the night.  The next morning Shelby was at my home by 8am to get started on the job. I left him there to do the work and he secured my home when he was finished.  The work was exceptional!  I was very pleased with their responsiveness, customer service, and expertise.  Epic is my plumber for life!  I cannot remember the name of young man that answered the initial call but many, many thanks to you for answering the initial call and all that you did to calm my nerves and dispatch Shelby to my home. You guys Rock!

Always do a great job, are on time and at a fair price.

I cannot recommend Ric and CMP Plumbing highly enough. After getting the run around from our home warranty company and a handful of other plumbers for 10 days, some of whom tried to price gouge, Ric was able to come out the same day we contacted him to replace our tankless gas water heater. His pricing was fair and transparent and all of their work is permitted. Have already referred him to my other contacts and he will be my first call for any plumbing issues in the future. Thank you again!!

Great job very fair price. Good recommendations. I have to say more for this to be a review and not a tip.

Took my money, never finished the job, told me to do it myself, and repeatedly didn't show up.

I paid them to move my washer and dryer and install it in my new home.

He delivered it but he didn't have the right cable to hook it up.

He told me to go buy it and he'd come back the next day.

He never showed up. I rescheduled with him, and never showed up.

His wife told me I can just do it myself.

If that's the case... Why did I just pay him 175 dollars? Horrible.

***In response to the company's message: We tried multiple times to get you to come back. We bought a new attachment to make it easier for you to complete the job. We don't know about dryer parts. You should have asked about connections when you were making your estimate. You mention regular customers-- we had at one point wanted to become a regular customer. But never showed up multiple times. Lying and saying you will come and then never showing up is rude and unprofessional. If you didn't want to drive all the way back out here to complete the installation you should have reimbursed us for the cost to install the vent and the cord.

I don't know if you understand how silly it sounds for a service person to take your money and then tell you to finish the job. That is ridiculous. Finish the work you start.

*** This company has changed their response again, now saying that the job was just a delivery. It wasn't. I requested appliance installation and delivery. They never asked what type of prongs or plugs were involved. When he didn't have the part to install it, he said we should go buy the part and he promised to come back the next day.

He never came back. He tried to blame it on us.

As long as you do the research to ensure everything he needs is available he might do a good job.

But-- if he needs a piece of equipment to finish the job--do not give him any money until he comes back and finishes the work. There is a chance he will lie and say he will come back, and he won't. He will miss multiple appointments and waste your time. Most likely he will never come back, and avoid your phone calls. Or... He will tell you that it's all your fault and tell you to finish the job you paid him to do.

I called Tomball Plumbing connect my gas grill for my outdoor kitchen, Brent quickly let me know I had improperly connected the grill for temporary use. So glad he knew what he was doing, could have been very bad for us. Thanks Brent and Tomball Plumbing! Great, knowledgeable, and fast service!

There are a couple really important characteristics whenever I hire any service professional; honesty/trust, and knowledge. - We had Branden out a couple weeks ago and trust me when I tell you, this dude is who you want at your house when you have any plumbing issues. We had 2 other plumbers out before he came, both were trying to sell us these crazy repairs, which turns out, were not needed. Branden explained everything in detail, gave us a couple options, and then recommended what he would do if it was his home. We took his advice and honestly, we couldn't be happier. Beautiful work, a great person, and obviously a great plumber. We have our guy going forward. Give these guys a shot, I promise you won't regret it.

Thanks Branden and TGP staff!

Amir came by the next morning to replace the tub spout in our shower, which had a broken diverter preventing water from running through the shower head. He fixed the issue promptly and charged an reasonable fee for his time. Thank you so much Amin!

They replied fast and arrived on time. Cole was professional and fixed my problem really fast. Price was fair.

Loren helped me out by replacing old drainage pipes inc kitchen, bathroom and washer under my home. I'm giving Loren 4.5 out of 5. I'll recommend him to friends and family.

Pros:
Knowledgeable
Fair price
Worked to my satisfaction
Did an overall good job
Responsive to call/text and feedback
Professional

Cons:
My work was subcontracted and it went behind schedule due to rain and some labor issues inc broken truck, sickness. Sub contractor didn't show up for last couple of days and Loren got the job completed.

Abacus came by for a clogged kitchen sink. They said they couldn't get it Unclogged and we needed a $1000 jetting. I called Abbie's and Chris came that day and unclogged it in 30 minutes. He was so friendly and kind! Will never use anyone else. Also, beware of those large companies...they up sell services you don't need, but not this place!

Hexagon Plumbing did a great job helping us replace a leaky faucet and charged a fair price. Will use again!

5M plumbing is the company my HOA trusts to fix issues that occur in our condominium complex.  We had a disaster of a day last week (the day before Thanksgiving), stemming from a problem created by the first plumbers I called out to fix a problem.  (See my review of how terrible they were - especially their owner - by looking up reviews of Space City Plumbing.)  5M Plumbing came to the rescue and the father and son team definitely knew what they were doing and they saved the day.  They fixed the broken pipe, helped to clean up all of the mess created by the first crew.  I will always call them FIRST in the future. (God willing, we don't have any more plumbing issues like that one again any time soon!)   I have even greater respect for good plumbers and what they must endure in plumbing emergencies.  Carry extra changes of clothes!!!!!

Tried to fix a running toilet myself and failed.  I contacted Bear's Plumbing to help me and they worked me into the schedule the same day.  The guys who come out are so sweet and polite and they remember me if they have worked on my house before.  They fully explain everything they are doing and why.  I trust them 100% so they really don't have to explain anything to me.  I wouldn't want any other plumbing company.  Yes, we may pay a little more than other companies, but you get what you pay for!  They stand behind EVERYTHING they do, they are local and family-owned, and their customer service can't be beat.  When you are a repeat customer, they know your home, your preferences, and they treat your home as well as their own and leave their work area as clean if not CLEANER than it was when they came in.  Highly recommend and refuse to use anyone else!

Excellent service and fast service stayed late until the job was done.  Did t make a mess removing the old water heater.  Definitely recommend!

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