Best Plumbing Services in Ohio

Great business, very professional from the receptionist to the installers. We are so thankful we found these good people! Keep doing what you do!

I was very impressed with Staats Plumbing. Great service, Nick was wonderful! I highly recommend!!

Very professional, responsive and explained all options. Highly recommended. Family owned local business.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not.  Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog.  No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed.  D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one.  The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time.  The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge.  This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there.  I did not appreciate essentially being called a liar when I was here and saw what happened.  The main D & L technician was great, but I do not trust the management or their billing practices.

Had a great experience. Fast prompt service. Technician (Eric) was very thorough and polite. Pricing was the cheapest around. This will be the only company I call. And I would recommend them to any and everyone.

He refused to work on plumbing due to sewage smell. The reason i called him was to fix the sewage so it doesn't smell. He was also 2 hours late for appointment.  Bad service all the way around.

I called them several times to to tell them my faucet was vary loose n moved in n out n left to right. They kept telling me they would call me back and never did. I would NOT recommend them to anyone

I have been waiting ALL day. No show as of 4:00 pm. Their office never called me, just left me hanging. I had to call them twice. They were full of excuses. I was always next.

Now, they won't even answer the phone so that I can inform them that I was not going to wait any longer and that the plumber should not come by. If/when the plumber gets here, I will be gone--and he won't have known not to bother.

Things go wrong, but the company has to keep the customer informed so they don't waste ALL DAY waiting for the plumber.

I recommend you read ALL reviews. I am not the only one who reports them for no show/no call behavior.

Horrible and unacceptable customer service.

I'll keep this short. This company came to my home, because that's who my landlord chose. I did not hire them (thankfully, or else this would make this situation even worse, knowing that *I* was actually *out* money).
And in all fairness, MAYBE this company is good and this is just a case of some bad apples. However, from the 2 office personnel that I spoke with, along with the 2 gentlemen that came into my home, I'm going to be VERY cautiously optimistic about this company at best.
Long story short, this company sent 2 men to do the job. One was very pleasant as in really didn't say much and/or contribute to his counterparts attitude/approach. However, the other one with a missing tooth was hostile, confrontational and just rude.
After they left, I realized that all but 1 of some controlled medication I had in my kitchen cabinet (conveniently right in the area they were working) had been stolen. That's right, folks. They sent junkies to my home, where my children are. Not only that, but one of them went to my basement, used my daughters restroom, peed all over the toilet, didn't flush and left the seat up. Really? When I called their office to report such, I was met with absolute rudeness and was told well then you'll just have to call the cops I guess. No attempt to say they would investigate their employees, no apologies, no inquiry as to what medication, which one I thought it might have been--- nothing. But the police sure asked those questions. And there may never be anything come from those thieves (I don't know that for certain, because I've never had junkies steal any medication from me before). However, at best, when their vehicles for this company come back into my town to do work, you betcha the police will watch them like a hawk.
Oh and get this- they created a leak (admittedly) and said someone else would come out to fix it another day. When I spoke with my landlord to let him know that I do NOT want anyone from that company back inside my home, my landlord said, Well they're refusing to come back anyway.
Yeah....I'll bet they are. Hard to actually face someone a second time knowing you've got junkies coming into people's homes and violating them right under their noses.
So, if you call them, and a guy with a missing tooth shows up with a skinny quiet guy-- hover over them like it's YOUR job. Because I would hate for this to happen to anyone else. Although, I can't imagine why anyone would hire them- but whatever.
I gave them 1 star, simply because I couldn't give them zero stars.

Had the pleasure of having Brian Merrill out to give us a few estimates. He was super helpful and wasn't pushy at all definitely will be giving him a call once we decide on which project to knock out first

I guess all good things must come to an end. After a few good experiences we scheduled them again for the annual snaking of the drain.

The first appointment they cancelled a couple of hours before the appointment, they said they were stuck at another job - it happens.

Rescheduled for a few days later, they showed up and said they would not move the appliances to get to the sewage line [they always did this in the past]. Then they said only Mike could move appliances.

So we rescheduled for when Mike got back from vacation. Then just before Mike was supposed to show up, Mike called and said he wouldn't move appliances anymore either. Thanks for jerking us around for 2 weeks.

We called Handley to fix a leak in our pipes and he came out, said he fixed the issue, we paid him $80, and he left. Then we checked, and the pipes were still leaking. He came out three more times in attempts to fix the leak. Each time he left he said that he fixed the issue, but after laying down newspaper, we found out he had not. The leak kept changing location. Finally we got fed up with his inability to fix the leak and how disorganized he was, so we called Russell Strouse ((614) 496-6694) who was able to fix the leak in 30 minutes with no issues--he's great! I called Handley and asked for a refund, and he refused. I will never use his services again, and I recommend you don't either.

Showed up 6 hours late, said he fixed my toilet but an hour later it was worse than before. When I messaged him about it he made a racist comment about how we should be lucky we're allowed to have private bathrooms.

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