Best Businesses in Columbus, OH

Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

We came back from vacation to a clogged sewer pipe. Roy's Rooter was there in 45 min on a Sunday. Bob was extremely helpful and friendly!  I had an appointment with a bigger company and they gave me a 4hr window and after 3.5 hrs they called to tell me they were running late...frustrated I checked Google reviews and I called Roy's. Next time I'll call Roy's first.

The price was less than the bigger company and he came on a Sunday afternoon. Also Bob offered helpful ideas for planning and protecting my house in the future.  Skip the big company and go with Roy's Rooter!

10/14/2016

Overall

Service

I had a gas line leak and this company was on the limited list of accredited ones by Lancaster Gas service. Cr. Strohmeyer put me at the top of his list due to seriousness of the problem. He investigated the pipe and was able to thread the new pipes through the existing ones. This meant I didn't need to have my front lawn dug up to reach the faulty pipe.
I was impressed by his professionalism and attention to detail. He took pains to explain what the options were, how they would be done and made me feel confident of his expertise.
I have already recommended him to friends and have put him on my list of 'best people to call.'

I've lived in Marion for 17 years now and have had several occasions to hire someone to clear my sewer pipe.  I've always used Harold's Rooter Service and been happy with the job they do every time.  Their prices are very reasonable.

Great and timely service, always thorough, communicative, and providing a friendly face. This company has served for many years in the Columbus area and have outstanding knowledge about your plumbing needs. Their prices are fair and they always get the job done!

Aaron was excellent to work with. He is very knowledgeable about his field; but easy to understand when he describes what needs to be done.

I will absolutely work with AK again.

Our toilet would not flush and was always getting clogged. We called Fraley plumbing and they responded quickly and professionally! Some of the best service I have ever had! We now have a permanent plumber to call if we ever need something fixed! I would recommend Fraley plumbing to any and all of my friends.

I called this company in a pinch when we thought we had a clogged main drain. These guys at the Drain Dr figured out that the septic co that was paid $260 yesterday pumped the wrong tank. They were fairly priced, flexible and very professional. Will definitely use them in the future!

had an appointment scheduled with them due to pipes freezing and our laundry room flooding, they no call no showed 2 weeks ago.  I called, left a VM, no response.  I have probably called 20 different times over the past 2 weeks and haven't received a response.  I have left 3 voicemails trying to figure out what happened and wanted to reschedule and still have yet to receive a response.  don't waste your time with these guys.

Chris Kolb the owner of the company came out to give a quote. I had used them before to put in my irrigation system. I was expanding it to the backyard. Chris gave a bunch of excuses on why he couldn't do the job, or all the work he had to do to complete it. I asked if he wanted to do the job or not. He asked for his quote back. Took it out of my hand walked away ripping it up. Completely rude and unprofessional. They lost a long term customer today.

A man came out to give us an estimate, looked around, said he would email us an estimate and we never heard from him again.  Thumbs down.

Be careful before you sign any agreement with this company!

I signed a long-term agreement with this company for routine service and they failed to mention that they will not cover any product warranties except Maytag. We do not have a Maytag HVAC system and now they tell me they will not honor any other HVAC manufacturer's warranty. So, basically I will need to hire another HVAC contractor to come out and repair our units if a part under warranty needs to be replaced (or pay them for a part that would be covered under warranty). I sure wish they would have explained this up-front (especially since manufacturer's warranties typically cover parts for 10-12 years)!

The more frustrating part is when I called and tried to explain that this probably should have been mentioned up-front, the owner's wife (who is in charge of their service agreements) said well, you signed the agreement and we can not cancel or refund any agreement. She did not seem too concerned about the extra money it will cost me...or understand that this is not really good business.

I like all the technicians that we have dealt with at this company, but be very careful before you sign anything with this company. And, don't expect any kind of customer service if you have an issue!

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