Best Plumbing Services in Nebraska

I called Bethany Repair in the evening after normal working hours when I discovered water backing up through my basement floor drain.  I talked directly with the owner of the company who answered his phone (rather than switching over to an answering service or machine as many contractors do after hours).  The quote for drain clearing was a bit more than other sewer cleaning contractors I'd worked with in the past, but it was worth every penny, and in the end it saved me money.  While discussing my problem on the phone, he checked out the municipal water system's records online and diagnosed what he suspected my problem was before we hung up.  He was at my home within twenty minutes of me calling (keep in mind it was after hours).  He not only cleared my line with a sewer snake / cable, but he also scoped it all the way to the street with a camera to ensure it was clear.  And then he re-snaked the line to loosen some remaining residue that we wouldn't have been aware of if we hadn't run a camera through.  The work required removing a toilet to get to the clog in the buried sewer line, but he left me the parts to reset it myself and save some $$$.  Not only did he provide excellent customer service, but his vehicle, tools, and equipment were extremely clean.

When our AC went out, i did a little troubleshooting and found that the start capacitor had blown.  Wanting to get a new one ASAP, several HVAC places here in town wouldn't sell me the part, but instead wanted to send a tech (to tell me what i already knew was broken).  Biggerstaff not only had the part in stock, but sold it at a very reasonable price (i researched the price online), and i had my AC back up and running in less than 1 hr.

This business has professionalism,  knowledge, honesty and integrity.  Tony Reddick was informed some previous plumbing he worked on had malfunctioned.  He called first thing the next morning and was there that afternoon. Reddick replaced the part and was a pleasure to do business with.  I appreciated his quick service, his easy going personality and his punctuality to fix my problem. I would not hesitate to recommend this company to anybody in Lincoln that wonders what plumber to call.

Had a water heater installed.  Needed additional parts.  They told me one price and months later got a bill for $300 more out of the blue.  It comes down to me not wanting everything in writing before the work was done.  Cant go by people word anymore.  I should have known better.

Apparently the owner, James, makes a habit out of setting up service for himself using his company's name and then bailing when it comes time to pay. Sounds like an almost identical situation to the other review left here. He dropped an item off for service, then had multiple excuses for the delay in picking up and paying for the item when it was ready. He would eventually ignore all attempts of contact and abandon the work without paying. I'm sure he wouldn't appreciate the same actions towards his small business, yet it appears that is how he often conducts himself at others'. Pretty slimy behavior, I would never recommend using his services based on his character alone, regardless of the quality of work produced.