Best Businesses in Baltimore, MD

Busted water line to the house. My handyman recommended I call his friend Andy owner of CPS. Said he will do right by you Well, he did and his quote came in MUCH LOWER than several other companies I contacted. He committed to having his crew here on Monday between 9-9:30, first guys arrived at 8:45. By 3:45 they were done. Water turned back on. Work done. They also do interior plumbing.

I was experiencing minor water in my basement and didn't know way to proceed. I had Stop Leak come out and they were very professional. After a conversation, he actually suggested that instead of talking with him that I should be talking to a landscape drainage specialist.

I can really appreciate someone not preying on my ignorance and pointing me in the right direction. So I'm moving forward with a French drain on the side of my house and will continue to monitor how my basement fairs over the coming months.

Yates Plumbing has done several projects for me including fixing the dishwasher, kitchen faucet, and installing new appliances for my second kitchen and second laundry room.

Omar came out on a Friday night due to our hot water heater spewing water.  He found the problem, fixed it, and was nice to boot!  Thanks, Omar!

Let me give a little backstory first.

I woke up Saturday to my sump pump outlet draining out like a tsunami. I did some initial troubleshooting to isolate the root cause of the issue before making calls around to local plumbers. All four of the local plumbers that came out to look at the issue provided work estimates for service line repair and replacements priced north of the $4k mark. With my home being a new construction built only two years ago I had a funny feeling that there was something else going on that did not require digging and infrastructure overhaul so I decided to take one last look around for reputable local plumbers.

I came across Prime Plumbing which had multiple five-star customer reviews on Google. We set up an on-site evaluation today 4/11/22 in hopes that someone would arrive earlier than the offered 11 AM to 2 PM time window.

45 minutes later we meet Nathan from Prime Plumbing who had arrived earlier than expected at no dispatch fee!

I gave Nathan the details of what was going on and he said this sounds like a familiar situation that he could resolve within 15 minutes without ground digging, slab breaking or overhaul.

15 minutes later we were back up and running with hot water!!!

He turned the outside water service valve back on and pointed out how the water service line meter reading did not change at all after the water service was restored. This verified that there was no leak in between the outside service line to the main water valve inside my home. At that point we went back out to monitor the reading on the service line valve. Still no change in the reading, still no leaks.

Nathan gave the go ahead to turn on the main water valve in the house. The service line meter reading slowly incremented as he expected.

We were able to verify water was restored inside the home and we also have our hot water back.

All this went down within 15 minutes as he promised.

That's simply incredible.

Nathan's strong basic troubleshooting foundation and plumbing expertise saved me an unnecessary $7,500 service line replacement, an unnecessary week's stay at a hotel, broken concrete, an uprooted ground and all the frustration that comes with that process.

He was able to root cause analyze and resolve an issue 4 other plumbing contractors overlooked and under analyzed.

To show our gratitude we ended up giving him a bottle of Belaire Rosè champagne as a thank you token.

Prime Plumbing is MY plumbing choice moving forward.

Thanks $1M Nathan.

What a great way to start a Monday.

Great customer service very helpful and referred me to another professional. Highly satisfied with service

Was very pleased with the hard work and energy they made toward meeting a tight deadline. Would certainly hire again.

I have been a customer for 5 years. I haven't had any issues dealing with Air, Plumbing & Heating Solutions. I use them for my heating, AC, and plumbing needs and have been nothing but thrilled with them. They are always available and the communication with them has been great. They always call when they say they will and they are nothing but accommodating. I would highly recommend them. Their service technicians are very experienced and always friendly and willing to explain any issues in a way you can actually understand. I haven't had a bad experience yet! They are wonderful and very affordable.

Absolutely wonderful company to work with. Professional, courteous, responsive, and trustworthy.  Would absolutely recommend Jack and his team for any and all plumbing jobs!  Such a pleasure to work with! He went above and beyond for us.  Had a mess of a job to do ripping up our concrete slab and moving a washer drain.  We had piles of concrete and dirt in our kitchen.  At the end of the job, you couldn't find a single spot of dirt anywhere!  It was amazing! Thankful to have used Jack and now have a trustworthy plumber for any future plumbing needs!!

I set up for Caton's to come out to look at a small repair I needed.  I was told by customer service that there would be a window of 10:30-2:30pm for the service call and that they would be in on Friday, August 17th.  I waited and waited and waited...no call, nothing.  I decided around 3pm that I would reach out and contact the customer service again.  The person emails me back and says Oh- the person has been trying to call you repeatedly, but got a busy signal.  First of all, I have a cell phone!  There are no busy signals!!  Second of all, NOTHING showed up in my call log or voicemails.  I contacted customer service via email again and said the same thing I have not received any calls and cell phones do not have busy signals.  The person NEVER responded to that, but guess what?  I got a call from Caton's plumbing just fine at 9:40pm!  I mean that's 7 hours later!  I understand things come up, but to lie to me and then not even have the decency to call me to say that they couldn't come is ludicrous.  I even called Verizon to make sure I wasn't crazy and they said there were absolutely no incoming calls from Caton's all day and that cellphones do not give out busy signals.  Bad business practices if you ask me!  Very saddened.

I am the owner of a property management company. I called Bulls to get a second opinion on a plumbing issue I had with one of my properties. I called Bulls and spoke with someone. As soon as I told them I was from a company, he states I don't work with companies and hung up the phone. That sounded really shady to me. The only companies I know that don't work with companies are the ones that do really shabby jobs and are in fear of being sued. I would not trust this company, try some place else.

Apparently they are only interested in getting you to buy a new unit. Charged me $200 to come out and within 5 minutes tell me I needed a new unit. Left telling me they couldn't fix it and that it was on its last leg. Called another company and they had it running in less than an hour. They did get a good laugh when I told them what Horizon told me about a unit that's 7 years old. Still not sure why they charged me $200 and couldn't fix a low voltage short.

The guys came and knew exactly what needed to be done.  They were courteous and professional and cleaned up everything when they left. I would highly recommend them for any plumbing needs that you may have.  Thank you Brandon and Dee!

I don't relish having to write a negative review. However, I feel like H&K tried to scam me for unnecessary repairs.

I called my home warranty company for a leaking pipe under my bathroom sink. They sent out H&K to repair it. The call fee was $75.

The two plumbers took a cursory look at it proclaiming that I had a crappy faucet and it needed to be replaced. They contacted the warranty company which said that the new faucet would not be covered. H&K told me it would be $260 for a new faucet and installation. I would have had them install it right then and there but they did not have a faucet in their truck that matched my fixtures.

They texted me photos of 2 faucets they had in stock which I didn't like, then said I could order a faucet through them, then said I couldn't, and suggested I buy on my own but it would be inferiority quality to the one they had.

I decided not to hire them and asked my handy neighbor if he could install the faucet for me. He took one look at it, and turned a knob under the stopper and within 10 seconds my leak was gone. No faucet replacement required.

It would have been one thing to pay $75 to have them come out and turn a knob, but to try to up sell me into paying an extra $260 is a complete and total scam. Shame on you H&K!

This plumber advertises on their website that they can clear clogged roof vents. I called for service and spoke with the owner who at first said they will try to clear it from the bathroom and then go to the roof. He called back, after I had someone go to my home to meet them, and said they would not go on the roof but could clear it from below. The came and snaked the sink and said sorry we can't do it but you owe us $265 (for 30 minutes of service).

This is a big scam! Not to be trusted!
PS. They did not reconnect the sink drain correctly after and I had to fix it.